--- title: "Mews Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mews Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/145487/Mews-Commander/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Mews Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mews ## What is Mews? Mews is the operating system for hospitality, unifying workflows across revenue, operations and the guest journey so teams can automate the mundane and focus on memorable guest experiences. The Mews platform spans PMS, POS, RMS, Housekeeping and Payments, helping hoteliers move from property management to profit management. Powering 15,000 customers across 85 countries, the company was named Best PMS (2024, 2025, 2026), Best POS (2026) and listed among the Best Places to Work in Hotel Tech for six years running by Hotel Tech Report. ## What is Mews used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/) Overall rating Based on 60 user reviews Reviews sentiment Positive 90% Neutral 3% Negative 7% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Mews alternatives Highest Rated [Hotelizer](https://www.capterra.com/p/251146/Hotelizer-PMS/) [4.9 (91)](https://www.capterra.com/p/251146/Hotelizer-PMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251146/Hotelizer-PMS/) [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,312)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145487/Mews-Commander/alternatives/) ## FAQs about Mews Overview ### What problems does Mews solve? Mews solves fragmented hotel reservation and operational workflows by centralizing bookings, room allocation, rates, payments, housekeeping status, and bookable services. Automation for online check-in, kiosks, and card charging reduces paperwork and front-desk administration. Hotel managers, reception teams, housekeeping staff, and multi-property operators gain real-time visibility and more time for guest service. Answer based on 36 reviews Overview ### Which roles and teams benefit most from Mews? Mews is most used by hotel general managers, property owners, and hotel managers who oversee daily operations, reservations, guest stays, and financial performance. Revenue managers use it to manage pricing and distribution, while front-desk teams handle check-ins and room workflows. Sales leaders track bookings and support commercial planning. Answer based on 59 reviews Overview ### What company size and industries is Mews built for? Mews is built for small hospitality businesses, which represent 100% of reviewers, especially hoteliers; Hospitality accounts for 93% of users. It also serves Leisure, Travel & Tourism organizations (5%) and Real Estate businesses (2%), from independent properties to global chains. Its most common use is hospitality property management. Answer based on 60 reviews Features and Usability ### What are the key features of Mews? Mews includes core accounting, catering management, customizable reports, and reviews management, alongside hotel operations features for reservations, availability, and housekeeping. Its most-discussed differentiators include online check-in, payment processing, channel management, and API integrations. The cloud platform also supports multi-property operations, real-time room status updates, and task management. Answer based on 25 reviews Overview ### How does Mews support daily hotel operations? Mews supports daily hotel operations in one cloud platform, helping teams manage rooms, housekeeping, payments, rates, and guest journeys. Boutique hotels, hostels, and multi-property operators value its integrations, mobile access, and automation for reducing manual work. Some businesses need extra setup or customization for detailed reporting, corporate billing, and specialized venue workflows. Answer based on 22 reviews Integrations ### Which third-party tools and platforms does Mews integrate with? Mews connects natively to over 50 integrations across booking, CRM, payments, and guest messaging. Official catalog integrations include Booking, Adyen, Cendyn CRM, D-EDGE, Duve, HiJiffy, GuestRevu, and Asksuite, with additional connections such as Amadeus, 4SUITES, Atomize, and Exact Online Accounting. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Mews offer? Mews provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover scheduled instruction, documentation offers written reference material, and videos provide self-paced learning. Answer based on 4 reviews Getting Started and Support ### What customer support options does Mews offer? Mews provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat. Users often describe the support team as helpful and responsive, especially for onboarding and technical setup, though some report slow ticket handling and unresolved issues when requests are closed too soon. Answer based on 8 reviews Features and Usability ### How well does Mews manage hotel reservations? Mews centralizes reservation search, rate changes, guest details, online check-in, and automated payments for front-desk teams. Hotels and hostels value flexible room allocation, action logs, and mobile access that reduce routine administration. Some properties find booking add-ons, guest cancellations, multi-room availability, and business-traveler workflows less adaptable than expected. Answer based on 25 reviews ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Mews supports all three of the features reviewers consider most important: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses manage guest bookings accurately, keep availability up to date across the property, and accept reservations through digital channels, allowing teams to improve occupancy management and deliver a smoother guest booking experience. Calendar Management 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.7 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.3 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.1 (17) 100.00% of 17 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.6 (17) 100.00% of 17 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Mews 48 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catering Management: Manage catering operations/processes - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.6 (52) 4.6 Based on 52 reviews ## Pricing Value for money 4.5 (49) Value for money 4.5 (49) 4.5 Based on 49 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Tripleseat](https://www.capterra.com/p/118047/Tripleseat/)[ Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[ SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Event Temple](https://www.capterra.com/p/157951/Event-Temple/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (59) 4.4 Based on 59 reviews ## User reviews Overall rating 4.6 Based on 60 reviews Filter by rating 5(49) 4(5) 3(2) 2(2) 1(2) Mentioned topic Sorted by most recent MJ Matthijs J. Hotel Manager Hospitality ### "Modern, innovative PMS that has supported me successfully for over three years" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 22, 2026 My overall experience with Mews has been very positive. Having used the platform in two different hotel concepts over more than five years, I have seen how effectively it supports both operational efficiency and guest experience. At The Social Hub, the platform handled a high-volume environment very well, while at De Plesman it supports a more personalized luxury hotel operation. In both cases, Mews proved capable of adapting to different operational models without compromising usability. The platform is intuitive, scalable, and backed by a strong product vision. Combined with integrations such as Flexkeeping, it helps reduce manual work and enables teams to spend more time focusing on guests. The continuous product development gives me confidence that Mews will remain a leading PMS solution for years to come. Pros I have been using Mews for five years, first as General Manager at The Social Hub and now as Hotel Manager at De Plesman in The Hague. What I appreciate most is that Mews is a truly modern, cloud-based PMS that is easy to learn and continuously evolves with the needs of the hospitality industry. The user interface is intuitive, onboarding new team members is straightforward, and the automation capabilities significantly reduce administrative work. The open marketplace and broad integration ecosystem allow us to connect various operational systems, helping us streamline workflows and improve efficiency across departments. Mews is also one of the most innovative hospitality platforms I have worked with, consistently introducing new features and improvements that help hotels optimize operations and enhance the guest experience. Cons While Mews continues to innovate rapidly, there is still room for improvement in advanced reporting and analytics. Certain operational and financial reports require additional customization or external tools to achieve the desired level of detail. I would also love to see deeper integrations between Mews and operational platforms such as Flexkeeping. We use both systems extensively, and stronger connectivity, particularly around AI-driven workflows and automated task creation, could unlock significant efficiency gains. Examples include predictive maintenance alerts, automated housekeeping actions based on guest requests, and smarter cross-department task management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Chris P. CEO Hospitality ### "The PMS system for the future! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 13, 2026 I love that Mews is always pushing the boundaries and staying in front of the game, allowing us as hoteliers access to tomorrow’s technological opportunities. Can’t wait for agentic AI! Pros Mews is a modern, cloud-based pms with an intuitive interface. It’s easy for staff to learn and use, which reduces training time and improves operational efficiency. It has strong integrations and automations available through the MEWS marketplace. That connects easily with many third-party systems (revenue management, POS, channel managers, etc.) Cons Reporting and customization. The built-in reports and customization options are somewhat limited, requiring external tools or manual work to get deeper operational or financial insights. Switched from [Opera](https://www.capterra.com/p/229024/Opera/) Cloud switch, increased flexibility and cost Alternatives considered [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reasons for choosing Mews Performance, technology and cost and ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Louis S. CTO Real Estate ### "A flexible and modern PMS with strong integration capabilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 10, 2026 Overall, Mews has been a key factor in modernizing our hotel operations. The system is reliable, scalable, and well-suited for multi-property management. The API-first approach allowed us to connect interfaces, automate rate changes, and streamline customer journeys. The team quickly adapted to the platform, and ongoing improvements from Mews are promising. Pros he standout advantage of Mews is its remarkable flexibility and openness to integration, making it easy to connect with other systems and adapt to evolving business needs. The support team is responsive and knowledgeable, providing valuable assistance, especially during technical implementations or complex configurations. The user interface is intuitive and well-designed for daily operations, while the automation of rate and product updates—whether through the interface or via API—saves considerable time and minimizes manual tasks. Additionally, the ability to manage a wide range of bookable services—including long-stay, mid-stay, short-stay, parking, MICE, and even hourly services—all within a single unified platform, is a major asset for any hospitality business seeking efficiency and scalability. Cons Some advanced features, especially for event management and custom reporting, are still limited or require workarounds. Alternatives considered [StarRez](https://www.capterra.com/p/159606/StarRez/) [RealPage](https://www.capterra.com/p/183247/Real-Page/) [Yardi Facility Manager](https://www.capterra.com/p/10009257/Yardi-Facility-Manager/) [Lavanda](https://www.capterra.com/p/198984/Lavanda/) [Opera](https://www.capterra.com/p/229024/Opera/) Reasons for choosing Mews We chose Mews over alternative products because of its open API, strong integration capabilities, and continuous product evolution. Mews offers a modern, a SaaS platform that allows us to automate and centralize our operations, connect easily with third-party systems, and adapt quickly to new business needs. The extensive online documentation, active support community, and regular feature updates also gave us confidence that Mews would remain a future-proof solution for our growing organization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeff Z. Hotel Director Hospitality ### "Mews - My Favorite PMS!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2026 Overall experience with mews is very good especially with the Mews Community features and collaboration offered. Pros The mews marketplace is a comprehensive list of apps which integrate with mews and are very easy to setup. Cons Not much I dislike about mews. Credit card processing is done via a mews master account and therefore there is not a direct relationship with the credit card processor making dispute resolution and accounting reconciliation more difficult to process. Switched from [Infor HMS](https://www.capterra.com/p/251669/Infor-HMS/) Infor made it very difficult to integrate with other apps. Plus they nickel and dimed a monthly subscription fee for every interface. In the end, it wasn't worth it. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reasons for choosing Mews Mews had better features that the others plus better integration options with other vendors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HK Heike K. General Manager Hospitality ### "Automatisierung für mehr Zeit im direkten Gästekontakt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 26, 2026 Alles in allem sind wir total zufrieden mit Mews und sind froh, hierhin gewechselt zu haben. Der Wechsel war nicht erzwungen sondern von uns gewünscht. Die gestellten Erwartungen, was wir verändern wollten, wurden voll erfüllt. Pros Mews erleichtert uns die Arbeit an der Rezeption enorm. Die automatisierten Prozesse, insbesondere der Zahlungsabwicklung, erleichtern uns den Arbeitsablauf. Die Integration des Kiosks ist ebenfalls für uns klasse, da wir nicht auf Drittanbieter zurückgreifen müssen. Durch Mews sparen wir eine Menge Papier. Listen sind digital, sowohl für den Frühstücksservice als auch für das Housekeeping. Die gesamte Automatisierung (inkl Guest journey) gibt uns mehr Zeit für den Gast vor Ort. Cons Der Support war anfangs sehr spät, das hat sich aber deutlich gebessert. Manche Anwendungsfälle sind noch nicht komplett durchdacht und können noch verbessert werden (Beispiel Splitrechnung). Switched from [HS/3](https://www.capterra.com/p/215223/HS-3/) wir wollten unbedingt eine flexiblere Software, cloudbasiert, die möglichst automatisiert arbeitet, eine Guest Journey anbietet und Ratenvielfalt darstellen kann. Alternatives considered [ibelsa.rooms](https://www.capterra.com/p/125919/ibelsa-rooms/) [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reasons for choosing Mews Mews war einfach weiter, was die Automatisierung und die Zahlungsabwicklung betrifft. Es fühlte sich für uns direkt passend an. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mark Alexander Joel I. Owner Hospitality ### "A modern PMS that offers great value and smooth daily operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2026 Overall, Mews has been a reliable and modern solution that helps us manage hotel operations more efficiently. It’s a future-ready platform we would recommend to other hotels. Pros Mews provides strong value for money with an easy-to-use platform that supports hotel management, housekeeping, restaurant reservations, and event management in one system. The interface is intuitive, daily workflows are efficient, and housekeeping benefits from clear real-time room status updates. Customer support is responsive and professional. Cons Some advanced features take time to fully learn during setup, but this is mainly due to the system’s flexibility. Switched from [Hoist](https://www.capterra.com/p/10034747/Hoist/) Wanted to free time from the staff and leadership and by doing this increase RevPar and guest satisfaction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Luca M. Hotel Manager Hospitality ### "A Modern PMS Built for Forward Thinking Hospitality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 17, 2026 Overall, Mews has been a very positive experience. It supports efficient operations while enabling a more seamless guest journey. The system feels built for the future of hospitality, not the past, and continues to evolve based on real user feedback. It is especially well suited for boutique, lifestyle, and luxury properties that value flexibility and innovation. Pros Modern, cloud based system with regular improvements Strong automation that reduces manual work Clean and intuitive user interface Excellent integrations and open ecosystem Forward thinking approach to hospitality operations Passport scan directly in the online check in. Customer support with the new live chat is great. Cons Some advanced workflows still require manual steps Service Charge issue in some countries sone guests journey steps could have improvement to make it easier for the guests to use it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Jeremy J. Owner Hospitality ### "★☆☆☆☆ Don’t Waste Your Time — MEWS Is All Hype and No Substance" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 12, 2025 If you’re considering MEWS PMS, don’t waste your time. Seriously. After months of trying to work with this company, I’ve learned the hard way that their priorities are completely out of touch with the hospitality industry. The \[sensitive content hidden\] seems far more interested in making TikTok videos than in actually developing or refining the product. From day one, it’s been nothing but frustration. During the demo, we were told the system could do everything — cancel reservations through the guest portal, customize add-ons during booking, manage everything seamlessly in one window. But once we got into setup, the truth came out: it can’t. Guests can’t cancel reservations on their own, add-ons are so restricted it would cost us significant upsell revenue, and the interface opens new browser tabs like it’s 2008. The whole system feels unrefined, clunky, and nowhere near intuitive. Even the booking engine doesn’t make sense. We specifically don’t want guests booking multiple rooms, yet that’s the only way MEWS displays availability. And it even shows rooms that don’t fit the number of guests traveling — talk about confusing. For a product that’s supposed to “simplify” operations, it does the exact opposite. Support is another nightmare. They love to brag about their “AI chat and bookable phone calls,” but the reality is: the AI can’t answer basic questions, and phone calls have to be scheduled two days out. When you’re paying for a premium service, waiting two days for help is completely unacceptable. I’m hiring them to make my life easier — not the other way around. To top it off, getting demo access in the first place was almost impossible. Now I understand why — they probably don’t want too many people realizing how rough the system actually is. And if that’s not enough of a red flag, try researching their reviews. You’ll quickly notice that not all of them are written by real users — some appear to come from current or former MEWS employees. That explains why the online praise sounds so disconnected from the real-world experience. I sent a formal letter on Monday to terminate the implementation, clearly outlining the reasons, and as of now, they haven’t even responded. That tells you everything you need to know about their so-called “customer support.” After consulting with my business advisor, it became obvious: MEWS is full of red flags. They overpromise, underdeliver, and show little regard for the clients who are supposed to be their partners. I deeply regret ever attempting to switch, even after doing all my due diligence. Bottom line — save yourself the stress, the wasted hours, and the headache. Don’t waste your time. Pros What we liked most about MEWS was… well, everything it was supposed to be. On paper, it sounded like a dream PMS: A modern, cloud-based system designed to simplify operations. A sleek booking engine that could handle everything from upsells to cancellations with ease. AI-powered support that’s always there when you need it. Unfortunately, none of that turned out to be true. In reality, guests can’t cancel reservations through the portal like we were told. Adding extra items or upsells during booking is so restricted it would literally cost us revenue. The system constantly opens new browser tabs instead of working in one clean window. And the interface? It’s confusing, clunky, and anything but intuitive. Cons Finally, what we liked least of all was the lack of honesty and accountability. When we brought up issues, we got excuses, delays, or silence. I sent a formal termination letter on Monday — it’s now days later, and still no response. That pretty much sums up their “customer care.” Switched from [innRoad](https://www.capterra.com/p/135307/innRoad/) Current provided has become slow with features and adapting modern technology Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christian R. General Manager Hospitality ### "Simply the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 4, 2025 Great people at MEWS, very good support, positive future thinking vibe. Safes so much time in the daily operation. Pros Easy of use Hotel PMS. Great Design, helpful selflearning "university". Good value for money, fully integrated payment solution. Cons Report section / Dashboard could be improved. We would like to have more CMS features in the guest profiles. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Sonja W. Revenue manager Hospitality ### "Reliable, modern and close to the customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2025 The system is intuitive, reliable, and modern. What truly stands out is the open communication with the Mews team and their genuine willingness to incorporate user feedback into product development. We feel well supported and truly enjoy working with the system. Pros We have been working with Mews for some time now and are absolutely delighted - not only with the system itself, but above all with the company's philosophy. Mews does not develop its products “bypassing the market”, but together with the users. Feedback is taken seriously, passed on and often even incorporated directly into product development. This gives us as customers the feeling that we are really being heard. The system itself is intuitive, modern and well thought-out - it's fun to work with and makes our day-to-day work much easier in many areas. Cons A small wish that is currently still with us: Additional payment methods such as PayPal would make the offering even better from our point of view. As far as we know, however, this is already on the roadmap - and that's exactly what we appreciate: that Mews continues to develop, together with its customers. A great tool - and a great team behind it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145487/Mews-Commander/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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