# Mews Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mews the right Hospitality Property Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145487/Mews-Commander/reviews --- Mews 4.6 (59) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 10th, 2026 # Reviews of Mews Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews LS Louis S CTOReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “The API-first approach allowed us to connect interfaces, automate rate changes, and streamline customer journeys.“ March 10, 2026 JJ Jeremy J OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “They love to brag about their “AI chat and bookable phone calls,” but the reality is: the AI can’t answer basic questions, and phone calls have to be scheduled two days out. When you’re paying for a premium service, waiting two days for help is completely unacceptable.“ November 12, 2025 Mark Alexander Joel I OwnerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “The interface is intuitive, daily workflows are efficient, and housekeeping benefits from clear real-time room status updates.“ January 26, 2026 JJ Jeremy J OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Finally, what we liked least of all was the lack of honesty and accountability. When we brought up issues, we got excuses, delays, or silence.“ November 12, 2025 LS Louis S CTOReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “he standout advantage of Mews is its remarkable flexibility and openness to integration, making it easy to connect with other systems and adapt to evolving business needs.“ March 10, 2026 JJ Jeremy J OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The \[sensitive content hidden\] seems far more interested in making TikTok videos than in actually developing or refining the product.“ November 12, 2025 CP Chris P CEOHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “I love that Mews is always pushing the boundaries and staying in front of the game, allowing us as hoteliers access to tomorrow’s technological opportunities.“ March 13, 2026 JJ Jeremy J OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Now I understand why — they probably don’t want too many people realizing how rough the system actually is. And if that’s not enough of a red flag, try researching their reviews.“ November 12, 2025 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephen D. Sales Director Hospitality Used the software for: 1-2 years ### "Great PMS for large Hotel/Hostel" February 28, 2024 5.0 Great PMS in general, always advise as a top product (though it comes with the price tag). For large hostels, chains or large hotels, I believe this is the most future proof PMS for the time being. Pros \- Flexibility of product - Large number of integrations - Continuous development to improve the product. Cons \- Support emails aren't clearly handled, they need a dedicated support portal to follow tickets. Right now following up on old tickets means searching old emails as each response from creates a new email chain without any context. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Review Source CN Craig N. CEO Hospitality Used the software for: 1-2 years ### "Mews, a modern and intuitive PMS" April 23, 2025 5.0 Pros Intuitive interface, web based, feature rich Cons Lack of finance system integration, subscription payment should not be set aside revenue collected. Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Mews Recommendation, price, API capability, interface Switched from [RezExpert](https://www.capterra.com/p/156539/RezExpert/) Previous system was not fit for purpose. Review Source HP Harald P. Owner Hospitality Used the software for: 6-12 months ### "Nice for Holiday-Hotels, Non-Working for Business-Hotels" January 15, 2025 2.0 is modern, has big goals, but they are far away from the reality. Mostly we have guest for business-reasons and from companies. Invoicing makes double work. Business guests can't pay with credit card, the check-in-terminal works great for private guests, for business-guests it's unusable Pros Patent solution is working fine, if you have no Business guests or Companies or Cost assumption declaration. For holiday-Hotels maybe work fine, for business hotels it's a nightmare. Cons No payment solutions für Business-partners, workflow extremely bad for business-partners. They are not able to enter their business addresses together with the booking. For this reason all Business-invoices has to be cancelled and manually new written. Sorry, that's only ugly. Nobody helps if you have problems. When starting with there isn't anybody you can ask. Workflow is very special and needs time to understand, very much time and faults happens in this time. Review Source JS Jesper S. Revenue eCommerce Manager Hospitality Used the software for: 1-2 years ### "A game changer" July 4, 2024 5.0 constantly helps us to streamline our operations and get smarter about the way we work and find new revenue streams. We have since covid (we turned to Mews in sep 2019) been breaking new revenue records almost every month, this would not have been possible without Mews and all the integrations that comes along! Pros Working mostly in the backend of the system it has been revolutionary for me, and the hotel, when we switched to about 5 years ago, the number of integrations and how easily they connect is nothing like I've seen before. So do yourself a favor and switch from that legacy system of yours to Mews and the revenue streams will open. Cons Not much really but do mind now if you switch from a legacy system that you pay every 1-2 years to do an upgrade to get some new functions. With you need to keep yourself and the staff alert on new functions and constantly evolve with the system to get the most out of it. In Mews updates come every week, some big some small. With great functionality comes great responsibility to use it. Alternatives considered [Infor HMS](https://www.capterra.com/p/251669/Infor-HMS/)[Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/)[Apaleo](https://www.capterra.com/p/197063/apaleo/)[OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reason for choosing Mews seemed like the best choice at the moment, and I still belive that is the case Review Source vB vicky B. accounts manager Hospitality Used the software for: 6-12 months ### "Hotel software" June 6, 2023 4.0 very limited touch reservations - before we had to take payment for all of them manually. the guest communication emails are helpful Pros if you want software to manage rooms and booking engine this is for you. we are a wedding venue so its not been quite as adaptable as we wanted it to be. Cons onboarding was very complicated and set up was all on the venue, we had a lot of pre paid deposits to move over from old system and this was manual Alternatives considered [Event Temple](https://www.capterra.com/p/157951/Event-Temple/)[Rezlynx](https://www.capterra.com/p/105192/Rezlynx/) Reason for choosing Mews it meant we could leave contract early as it was bought out the old software. we didnt want to pay the cost to transfer to others. Switched from [Hotel Perfect](https://www.capterra.com/p/127941/Hotel-Perfect/) contract was up for renewal Review Source RM Ria M. Sales manager Hospitality Used the software for: 2+ years ### "Overall Easy front desk usage" June 6, 2022 4.0 Pros It was a very easy program to allocate guests, change allocation, see the full reservation board and change rates. Cons Unfortunately it did not comply with the new invoucing regulations for greece so we had to switch. Switched from [Hotelizer](https://www.capterra.com/p/251146/Hotelizer-PMS/) Complied with the greek invoicing regulations. Review Source VR Verified Reviewer Director of Sales & Marketing Hospitality Used the software for: 2+ years ### "Service" January 27, 2021 3.0 Would not recommend at this time, until they get their act together. Pros Iniutive use, browser based. Easy to access. Cons Service has become a nightmare with over the last few months, as it is almost non existent. New and necessary features take forever to be launched. Support tickets are not handled properly and closed without an answer. Review Source VR Verified Reviewer Socio Director Used the software for: Less than 6 months ### "The best PMS and excellent support team" April 19, 2018 5.0 Pros Great cloud based PMS that allow me to connect at any time and from anywhere, even smartphone. Nice and clear user interface. It is very intuitive and very easy to get used to the system. The payment gateway is perfect and the team do not waste time anymore entering charges in the CC device. Also errors has decreased. 100% recommended! Cons You need to get used working differently because it is not like other classic PMS's but once you get used to it is much easier and probably will never move back to classic PMS with old fashion look. It is not the cheapest PMS but it is not the most expensive either but it is worth to pay. The card gateway has a commission slightly higher than probably commission straight from the bank but again it makes work much easier so worth again to pay for it. Review Source Catarina J. Director Of Operations Hospitality Used the software for: Less than 6 months ### "Finally a user friendly PMS that works" October 1, 2018 5.0 is an amazing software, that has a simple solution for many complex data processes and makes the team and the guests spend less time with burocracy. Pros I love the easy use of the software, the constant improvement and the help service on the minute makes it for me the best PMS ever developed. Cons The room plan but I am getting used to it. Review Source VR Verified Reviewer Front Desk Manager Hospitality Used the software for: Less than 6 months ### "Revolutionary" August 30, 2018 5.0 Pros Training, easy to use, customer based, reports, support! Cons Very difficult to say. Copared to any other PMS this is just clever. Review Source MD Morgane D. Receptionniste Leisure, Travel & Tourism Used the software for: I used a free trial ### "PMS mais pas que ! " December 25, 2023 4.0 Testée afin de comparer avec notre PMS actuel, est très intuitif, et ouvre des fonctions qui permettent de libérer du temps ne serait ce que les check in en ligne ! La connexion avec nos stocks directs est en temps réels. Nous avons été satisfaits de cette découverte Pros Au delà de l’aspect réservation en ligne, offre différents outils simplifiant les tâches de travails et rendant ainsi les collaborateurs plus attentifs et disponibles pour la clientèle Cons S’agissant de la version d’essai je ne sais pas si nous avions accès à toutes les fonctionnalités. Review Source MB Michael B. General Manager Hospitality Used the software for: 6-12 months ### "Reduced to the max" June 13, 2017 5.0 Easy training, saving on payroll, speed and easy process. Pros has completely changed our way to work. We can focus again on the most important thing in our hotel, which is our clients. The system is simple and only gives us what we need. The web based system gives us the access to any time. Check in online, Check in the lobby, in the room everywhere. As it is cloud based we can integrate anything with API's. The great surprise was, how easy the housekeeping team changed to the commander app and used it for the controlling of the rooms. Review Source SC Steven C. All Round Host Used the software for: 6-12 months ### "Smoothless, user friendly PMS system!" April 23, 2018 5.0 Pros Very user friendly, easy access to different sections via multiple ways, we like the dashboard (startpage), which gives a perfect overview of different departments, tasks, etc..., with the different colour pattern to prioritise tasks. Cons Some small issues to work on... (e-mail address in profile can be confusing about linking all names to a reservation,...) Review Source JL JC L. Operation Director Used the software for: 6-12 months ### "MEWS very good PMS" July 16, 2018 5.0 We gain in efficiency, in customer experience, in accounting security Pros Pros: - Support very good - Easy of use - Integration with other systems - Customer Experience features Cons Cons: - Work only with internet...no connection = no system - Do not have integrated Channel Manager - Must improve on cross-selling features with packages Review Source DV Danny V. Front Office Manager Used the software for: Less than 6 months ### "The 4th PMS System I am working with, and I can only say that this is by far the best one yet!" May 30, 2018 5.0 More insight in the way of thinking from other colleagues who are working with . Pros Easy to learn to colleagues who have 0% experience with PMS systems. If you are working with PMS's systems for several years, This system will be easy learned. Watch the videos at the Academy and you are good to go! Easy to find things bij just logical thinking. Cons Sometimes (but they are working on that) you need to press to much buttons instead of that everything is in one place. Example; If you want to check out a guests there is a separate screan for closing the bill and check out. In other PMS systems this is one button. Review Source GG Georg G. Manager Hospitality Used the software for: Less than 6 months ### "You love innovation? Choose Mews." July 12, 2016 5.0 I was looking for a new PMS and reviewed over 100 cloud based PMS. Finally I choose because it has a highly innovative approach and fit's modern needs. We are using Mews in five properties and went live within just a few weeks. In our case, Mews is connected to a channel manager and we are also using the Mews Merchant (payment gateway for credit card transactions). Pros Beautiful booking engine Payment gateway Cloud based Innovative approach Well designed Automated emails Self check-in Great for hotels and hostels (like us) Cons Not a lot, probably some "growing pains" from time to time Review Source GN Gregory N. Sales Manager Used the software for: ### "A HOSTEL PMS Dream!" June 5, 2016 5.0 After researching for over a year I finally stumbled across which was exactly what we needed for our hostel chain in Amsterdam. The addition of it being cloud based made the decision all the more easier. We saved on all the unnecessary costs for hardware and servers and was able to go live almost overnight. The software is easy to use and the training to the team was very straightforward. Its changed the way we use software in our hostel and the way we look at things, which is why we picked Mews. The housekeeping application of real time clean rooms is my personal favourite as its not only made our checkin faster but our customers happy! I highly recommend Mews for anyone looking for a cloud based PMS for a hostel. Review Source AR Andrea R. managind director Hospitality Used the software for: Less than 6 months ### "Worst ever service support" March 4, 2021 3.0 Pros interface easy of use and integration with other applications Cons support is not up te level market place offering products as integration with bugs Review Source LS Luca S. GM Used the software for: ### "Great PMS!" June 3, 2016 5.0 I am using PMS from February 2014 and I am really satisfied. I appreciate mainly the flexibility of the system and the customer care of the company. I really like to check rates and availability, insert the reservation into the system directly from my mobile phone when I am not in the office. My staff at the front desk has more time to take care about our Guests because Mews, integrated with our channel manager insert the reservations into the system itself and the same Guests has the possibility to update his profile and speed up the check in at his arrival. For me, is a Great PMS Review Source SS Steinar S. GM Used the software for: ### "Absolutely brilliant" June 7, 2016 5.0 We are a 46 bed hostel in Iceland and we have been searching for the perfect PMS for years! Finding the right one has been tricky and we are so pleased with the choice we made! has everything that we wanted and the service is great! It took us only few days to ditch the old system and implement MEWS. I highly recommend MEWS! Review Source LS Louis S. CTO Real Estate Used the software for: 2+ years ### "A flexible and modern PMS with strong integration capabilities" March 10, 2026 5.0 Overall, has been a key factor in modernizing our hotel operations. The system is reliable, scalable, and well-suited for multi-property management. The API-first approach allowed us to connect interfaces, automate rate changes, and streamline customer journeys. The team quickly adapted to the platform, and ongoing improvements from Mews are promising. Pros he standout advantage of is its remarkable flexibility and openness to integration, making it easy to connect with other systems and adapt to evolving business needs. The support team is responsive and knowledgeable, providing valuable assistance, especially during technical implementations or complex configurations. The user interface is intuitive and well-designed for daily operations, while the automation of rate and product updates—whether through the interface or via API—saves considerable time and minimizes manual tasks. Additionally, the ability to manage a wide range of bookable services—including long-stay, mid-stay, short-stay, parking, MICE, and even hourly services—all within a single unified platform, is a major asset for any hospitality business seeking efficiency and scalability. Cons Some advanced features, especially for event management and custom reporting, are still limited or require workarounds. Alternatives considered [StarRez](https://www.capterra.com/p/159606/StarRez/)[RealPage](https://www.capterra.com/p/183247/Real-Page/)[Yardi Facility Manager](https://www.capterra.com/p/10009257/Yardi-Facility-Manager/)[Lavanda](https://www.capterra.com/p/198984/Lavanda/)[Opera](https://www.capterra.com/p/229024/Opera/) Reason for choosing Mews We chose over alternative products because of its open API, strong integration capabilities, and continuous product evolution. Mews offers a modern, a SaaS platform that allows us to automate and centralize our operations, connect easily with third-party systems, and adapt quickly to new business needs. The extensive online documentation, active support community, and regular feature updates also gave us confidence that Mews would remain a future-proof solution for our growing organization. Review Source Luca M. Hotel Manager Hospitality Used the software for: 1-2 years ### "A Modern PMS Built for Forward Thinking Hospitality" January 17, 2026 5.0 Overall, has been a very positive experience. It supports efficient operations while enabling a more seamless guest journey. The system feels built for the future of hospitality, not the past, and continues to evolve based on real user feedback. It is especially well suited for boutique, lifestyle, and luxury properties that value flexibility and innovation. Pros Modern, cloud based system with regular improvements Strong automation that reduces manual work Clean and intuitive user interface Excellent integrations and open ecosystem Forward thinking approach to hospitality operations Passport scan directly in the online check in. Customer support with the new live chat is great. Cons Some advanced workflows still require manual steps Service Charge issue in some countries sone guests journey steps could have improvement to make it easier for the guests to use it. Review Source HK Heike K. General Manager Hospitality Used the software for: 1-2 years ### "Automatisierung für mehr Zeit im direkten Gästekontakt" January 26, 2026 5.0 Alles in allem sind wir total zufrieden mit und sind froh, hierhin gewechselt zu haben. Der Wechsel war nicht erzwungen sondern von uns gewünscht. Die gestellten Erwartungen, was wir verändern wollten, wurden voll erfüllt. Pros erleichtert uns die Arbeit an der Rezeption enorm. Die automatisierten Prozesse, insbesondere der Zahlungsabwicklung, erleichtern uns den Arbeitsablauf. Die Integration des Kiosks ist ebenfalls für uns klasse, da wir nicht auf Drittanbieter zurückgreifen müssen. Durch Mews sparen wir eine Menge Papier. Listen sind digital, sowohl für den Frühstücksservice als auch für das Housekeeping. Die gesamte Automatisierung (inkl Guest journey) gibt uns mehr Zeit für den Gast vor Ort. Cons Der Support war anfangs sehr spät, das hat sich aber deutlich gebessert. Manche Anwendungsfälle sind noch nicht komplett durchdacht und können noch verbessert werden (Beispiel Splitrechnung). Alternatives considered [ibelsa.rooms](https://www.capterra.com/p/125919/ibelsa-rooms/)[OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reason for choosing Mews war einfach weiter, was die Automatisierung und die Zahlungsabwicklung betrifft. Es fühlte sich für uns direkt passend an. Switched from [HS/3](https://www.capterra.com/p/215223/HS-3/) wir wollten unbedingt eine flexiblere Software, cloudbasiert, die möglichst automatisiert arbeitet, eine Guest Journey anbietet und Ratenvielfalt darstellen kann. Review Source Jeff Z. Hotel Director Hospitality Used the software for: 1-2 years ### "Mews - My Favorite PMS!" January 31, 2026 5.0 Overall experience with is very good especially with the Mews Community features and collaboration offered. Pros The marketplace is a comprehensive list of apps which integrate with mews and are very easy to setup. Cons Not much I dislike about . Credit card processing is done via a mews master account and therefore there is not a direct relationship with the credit card processor making dispute resolution and accounting reconciliation more difficult to process. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reason for choosing Mews had better features that the others plus better integration options with other vendors. Switched from [Infor HMS](https://www.capterra.com/p/251669/Infor-HMS/) Infor made it very difficult to integrate with other apps. Plus they nickel and dimed a monthly subscription fee for every interface. In the end, it wasn't worth it. Review Source JJ Jeremy J. Owner Hospitality Used the software for: Less than 6 months ### "★☆☆☆☆ Don’t Waste Your Time — MEWS Is All Hype and No Substance" November 12, 2025 1.0 If you’re considering PMS, don’t waste your time. Seriously. After months of trying to work with this company, I’ve learned the hard way that their priorities are completely out of touch with the hospitality industry. The \[sensitive content hidden\] seems far more interested in making TikTok videos than in actually developing or refining the product. From day one, it’s been nothing but frustration. During the demo, we were told the system could do everything — cancel reservations through the guest portal, customize add-ons during booking, manage everything seamlessly in one window. But once we got into setup, the truth came out: it can’t. Guests can’t cancel reservations on their own, add-ons are so restricted it would cost us significant upsell revenue, and the interface opens new browser tabs like it’s 2008. The whole system feels unrefined, clunky, and nowhere near intuitive. Even the booking engine doesn’t make sense. We specifically don’t want guests booking multiple rooms, yet that’s the only way MEWS displays availability. And it even shows rooms that don’t fit the number of guests traveling — talk about confusing. For a product that’s supposed to “simplify” operations, it does the exact opposite. Support is another nightmare. They love to brag about their “AI chat and bookable phone calls,” but the reality is: the AI can’t answer basic questions, and phone calls have to be scheduled two days out. When you’re paying for a premium service, waiting two days for help is completely unacceptable. I’m hiring them to make my life easier — not the other way around. To top it off, getting demo access in the first place was almost impossible. Now I understand why — they probably don’t want too many people realizing how rough the system actually is. And if that’s not enough of a red flag, try researching their reviews. You’ll quickly notice that not all of them are written by real users — some appear to come from current or former MEWS employees. That explains why the online praise sounds so disconnected from the real-world experience. I sent a formal letter on Monday to terminate the implementation, clearly outlining the reasons, and as of now, they haven’t even responded. That tells you everything you need to know about their so-called “customer support.” After consulting with my business advisor, it became obvious: MEWS is full of red flags. They overpromise, underdeliver, and show little regard for the clients who are supposed to be their partners. I deeply regret ever attempting to switch, even after doing all my due diligence. Bottom line — save yourself the stress, the wasted hours, and the headache. Don’t waste your time. Pros What we liked most about was… well, everything it was supposed to be. On paper, it sounded like a dream PMS: A modern, cloud-based system designed to simplify operations. A sleek booking engine that could handle everything from upsells to cancellations with ease. AI-powered support that’s always there when you need it. Unfortunately, none of that turned out to be true. In reality, guests can’t cancel reservations through the portal like we were told. Adding extra items or upsells during booking is so restricted it would literally cost us revenue. The system constantly opens new browser tabs instead of working in one clean window. And the interface? It’s confusing, clunky, and anything but intuitive. Cons Finally, what we liked least of all was the lack of honesty and accountability. When we brought up issues, we got excuses, delays, or silence. I sent a formal termination letter on Monday — it’s now days later, and still no response. That pretty much sums up their “customer care.” Switched from [innRoad](https://www.capterra.com/p/135307/innRoad/) Current provided has become slow with features and adapting modern technology Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.