# DocketManager Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DocketManager Software - reviews, pricing plans, popular comparisons to other Web to Print products and more. Source: https://www.capterra.com/p/145492/DocketManager --- # DocketManager Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DocketManager ## What is DocketManager? Elevate your digital print services with DocketManager's advanced Web-to-Print (W2P) platform, specifically designed to streamline and enhance online print operations. Our sophisticated W2P solution fully integrates with your business, offering an intuitive and customizable online ordering experience that attracts and retains customers. Clients can easily design, order, and manage their print products through customizable storefronts that reflect their brand, supported by real-time updates and tracking for complete transparency. DocketManager's W2P technology simplifies the print process from start to finish, reducing manual intervention and speeding up production times. With robust features like direct workflow integration, automated job updates, and detailed customer management tools, our platform ensures that every order meets high standards of quality and efficiency. Enhance your print shop's capabilities and customer satisfaction with DocketManager's Web-to-Print solutions. ## What is DocketManager used for? [Quoting](https://www.capterra.com/quoting-software/)[Order Management](https://www.capterra.com/order-management-software/)[Print Management](https://www.capterra.com/print-management-software/) Overall rating Based on 24 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $495 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## DocketManager alternatives Highest Rated [4.9 (31)](https://www.capterra.com/p/131521/Ordant/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.1 (109)](https://www.capterra.com/p/183703/ePs-MarketDirect-StoreFront/reviews/) Starting price $550.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (3,282)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (11)](https://www.capterra.com/p/216273/HiFlow-Solutions/#reviews) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145492/DocketManager/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Approval Process Control Manage the process of evaluating documents or requests submitted for approval Approval Workflow Route documents and other data through one or more stakeholders for review and approval DocketManager 48 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Create, manage, and send invoices or bills to customers Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Forecast the cost and resources required to complete a project Accept and process credit card transactions Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Estimate expected cost based on various factors before a project begins Designed for businesses in the printing industry Track and manage inventory levels to maintain proper supply Manage and track all job information and associated tasks Track and visualize the status of an ongoing job and the time spent on tasks or projects Print from multiple store locations Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Track orders throughout the fulfillment process Preview materials before finalizing projects Track and manage the profit margin between the cost of a product and its selling price. Calculate rule-based prices for a product/service Helps control, track and monitor printing processes Present a catalog of inventory that customers can view Customize the specifications of a finished product to meet the particular needs of a customer Track the production of materials and items over certain periods or seasons Create, send, and track purchase orders and their statuses Generate quotes or estimates for customers Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Optimize and manage the search engine optimization efforts for a website or digital content Manage and track orders being shipped to customers Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (22) 4.4 Based on 22 reviews ## Pricing Value for money 4.7 (20) Essential $495.00 Per Month Value for money 4.7 (20) 4.7 Based on 20 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Shippo](https://www.capterra.com/p/146146/Shippo/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (23) 4.9 Based on 23 reviews ## User reviews Overall rating 4.6 Based on 24 reviews Filter by rating 5(14) 4(10) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CF Calvin F. President Printing ### "Happy customer/user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2020 Pros We like the flexibility of the Docketmanager software. It works well with multi locations and remote staff. Its important to me that our MIS system ties everything together from Online orders, to Estimating and Production, all the way to CRM and Account Management. The support team at Docketmanager has been very responsive and helpful and we've grown with them. Cons I would like to see better integration into live time/expense tracking. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Brenda B. office manager Printing ### "Docket Manager feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2020 each day gets easier Pros shows daily weekly and monthly sales totals at the top of the screen Cons have to double click the save button on every entry Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SF Stephanie F. Graphic Design/Customer Service Printing ### "Docket Manager is Pretty Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 8, 2020 Pros There is a lot that I personally really like about Docket Manager! For me, it has been really helpful to be able to see the different queues where orders are sitting. We did not have that prior to using Docket Manager - we had a hard-copy file in a job jacket type of system. There is much more visibility now, and we love that any of us is able to look at a particular order and know the story behind it if a customer calls. I also feel as though they are on top of new developments, and are very receptive to suggestions from customers for new features. I can try to think of things that were less than ideal with the system starting out, and most of them have been addressed by the Docket Manager team. I also cannot say enough good things about the support team at Docket Manager - they are quick to respond when there is an issue, and almost always have been able to help us resolve it or give us a work-around. Cons I cannot speak to this 100%, but I do know that our accounting team has really struggled the most with Docket Manager. We've had a lot of success with Docket Manager across the board, but some frustrations with the accounting side of things just taking more time, extra steps, extra clicks, etc. to get us where we need to be with it. We also notice sometimes with system updates that extra, seemingly unnecessary, work is required. For example, with the most recent update, there is more information required to start an order ticket (which we like in general, forces us to be disciplined from the start) - but for any of the addresses in our system that we had not specified "USA" for, it throws up an error code every time an order is created for that customer saying to specify the country. So now, we had to go back in to the CRM section and update customer addresses one by one. Little things like that have been frustrating. But overall, the good has by and large outweighed the negative. Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PH Phillip H. President Printing ### "BLDC Review of Docket Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 7, 2020 Overall the experience with the product and the company has been positive. Customer service and support have been very responsive to my needs and have been easy and enjoyable to work with. Pros Went with DM because of on-line b2b portal integration. Setup took some time which is to be expected when setting up a system such as this, however, the support was fantastic. I could call in at most anytime and I got directly to an implementation person who would help me out with my issue. New feature requests are taken into consideration, thought through and implemented on a fairly regular basis. Overall quite pleased. One feature that I have been requesting for a while; the ability to send an invoice with a link to pay on-line without the customer needing an on-line portal to log into. Cons After choosing DM for their on-line portals, there are a few thing that need improvement in that aspect. 1. The ability to list products in a grid-view as opposed to a list-view. 2. The checkout process is a little bit clunky especially for a public portal as the client must input their information and then are re-directed to a logon page where they have to then login. 3. Booklet pricing is a little confusing, you would think that when you enter in the number of pages for a particular booklet that the number of sheets would automatically calculate based on the type of booklet selected and then further populate the press sheets figure. Switched from [PressWise](https://www.capterra.com/p/133862/PressWise/) As explained above, the on-line portal capabilities are what really made the difference. Reasons for choosing DocketManager More robust MIS. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM John M. Owner Printing ### "Why Docketmanager?" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2020 There is a great family behind this product updates and often. Pros I like the online stores, I like that Support is minutes away not hours. Cons Too may clicks of the mouse and the need to work on their Imposition software.. Reasons for choosing DocketManager It had the most future for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Andre A. IT Manager Printing ### "Great system for a diverse set of needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 4, 2020 Support has been the strongest part of the picture for me. The staff is very knowledgeable and quick to respond. Since implementing the rollout single-handedly, without their support I wouldn't have made it this far. Pros MIS/W2P systems for print shops are difficult to evaluate, and the needs of users in the industry are varied. Biggest pro for DocketManager is the active development, excellent support, and community of users. DM listens to its users and put resources into implementing feature requests. Cons Still feel like it's missing a handful of important (to me) features. It will get there, but until it does, it occasionally feels like using a beta product. In the interest of fairness, it's still the best cloud MIS that I've evaluated. Alternatives considered [Aleyant PrintJobManager](https://www.capterra.com/p/172960/PrintJobManager/) [PrintPoint](https://www.capterra.com/p/155554/PrintPoint/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RK Randy K. Estimator Printing ### "Docket Manager in 2020" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2020 Not fully implemented yet but looking forward to omitting manual time sheets and job costing. Pros Cloud system so you can run your business from almost anyway. Complete MIS including Accounting, Order tracking, Customer & Public storefronts and Estimating. User control over how all your Documents look Internally and Customer facing. Multiple job templates for common products. Cons Get ready to do a lot of clicking. I think the number of times you interact with the user interface could be lessened. Reasons for choosing DocketManager Performance and features for the money. Lots of options in the System so we could more cater to what we wanted within the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH chris h. President Printing ### "Docket Manager Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2020 Docket Manager has been very good for us. It has opened up our eyes on procedures within our company. They have always been willing to help us out when needed. Pros reorders are easy. quotes are much more accurate. Cons getting all of our info in the system was difficult for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Steve R. Sales Manager Printing ### "Docket Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2020 The slowness is a real issue but overall it’s a great programme Pros I can access it anywhere and anytime. It’s very user friendly. Cons It’s very slow - we have been told it’s because we are on the other side of the world and the programme is cloud based. Would still love it to be a lot faster. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Dean C. Owner Printing ### "No Pain - No Gain" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 1, 2020 It has been a hard transition from Franklin Estimating to Docket Manager. With that said it was my ignorance of the pricing rather than any problem with DM. Furthermore I was told that it would take 6 months and they were right on! \[SENSITIVE CONTENT HIDDEN\] came to Abilene and walked us through the setup. That was an absolute "must Have" in my opinion. Without their guidance I don't believe we would have made it. I was bothered by having several things in the program NOT work correctly "out of the box". I would work for hours on something only to turn in a ticket and be told "oh that is a programming issue" we will get back with you on a solution or "the program shouldn't do that". This was especially annoying during the time that I was spending 16 hours a day at the office trying to get the program set up. I spent an entire Saturday one weekend trying to get a price list to work on some custom envelopes. I kept feeling like I was doing something wrong. I re-watched videos as I figured that was what I was going to be encouraged to do if I called in with the problem. After giving up and calling in it ended up there was a problem with the programming. I was told that some checkbox shouldn't have been checked in the background of the program. I believe that some of the forward progression of the program (new ideas) is overshadowing some of the common sense solutions (to the existing program) that are being presented on the forum by users. Seems several years is a long time for a fix. Pros Reordering is by far my favorite part of the program. Outsourcing is also a favorite of mine. Seamless integration of workorder, delivery ticket, invoice. Cons I dislike that you cannot duplicate templates from group to group. IE a 5x7, 4/0 could go under invitations or postcards or business forms. I would love to have the template in each without having to recreate the templates. That bothers me. It bothers me that we have to call every month to get help on our sales tax from \[SENSITIVE CONTENT HIDDEN\]. It bothers me that I have to click in boxes that are highlighted. Some boxes you don't have to click into others you do. Cannot have "sub" accounts or "child accounts. We print for several hospitals and several universities and it would be nice to know how much the Hospital is printing with us without having to look at the entire report and add up 15 different departments totals. Switched from [Esitmator](https://www.capterra.com/p/92564/Estimator/) Franklin was not doing enough as we were using it strictly as the estimating module. We were writing up work orders We were filling in paper on a paper schedule We were filling in a production schedule We were writing hand written delivery tickets We were then entering the information into Quickbooks for invoicing. DM is doing the majority of the above seemlessly. I have not figured out how to do the paper scheduling or the production schedule in a way that is clear and concise. We are pushing the jobs through the shop however, I have not found a report or even a custom report that is as easy to read as our schedule. Reasons for choosing DocketManager \[SENSITIVE CONTENT HIDDEN\] stopped me at the Chicago show and asked if she could give us a tour of DM. I was NOT planning on stopping at the booth as I was on my way with a check in hand to buy ACCURA Software and 4 or 5 modules. After looking at the program and then going to ACCURA's booth it seemed their program was less friendly. It did have some offerings that in hind sight would have been nice to have with their CSR module such as "child" accounts and more ability to input information on a client or track phone conversations. I went to the hotel that night and came up with 64 questions for \[SENSITIVE CONTENT HIDDEN\]. They had an acceptable answer to all my questions. I liked that the company was a smaller company and felt that I could probably get some help when needed. I liked that they were owned by a man that had a printing company for years therefore would understand issues being had by printers. I liked that they company had only recently re-written their program. I liked that DM had a guy from Hagan come into the company or be associated with the company somehow as he would bring more ideas to the table for the program to progress into a powerhouse. DM is a good program. I believe I made the right choice for Conley Printing. Are there things that I wish could be better - Absolutely. Are there things that are working perfect - Absolutely. I do wish I could get the portals going for our customers but I don't know how to do all the coding that is talked about so I am fearful of them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145492/DocketManager/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)