Who Uses This Software?

Our customers are startups, mid-size companies, and large enterprise organizations.


Average Ratings

200 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $1.00/year/user
  • Pricing Details
    https://www.atlassian.com/software/hipchat/pricing
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.hipchat.com
  • Founded 2002
  • United States

About HipChat

Great Teams Use HipChat - A group messaging app built and designed for team communication and collaboration. With HipChat, you can do video chat, send group messages, create searchable persistent team chat rooms, send 1:1 messages, share files and integrate with over 200+ products, and more.


HipChat Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

HipChat Reviews Recently Reviewed!


Capterra-loader

Group chat and collaboration that does not require a degree in rocket science

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have tried a lot of programs out there, this is simple.
You can create rooms, choose who you invite to the room, make the room private and that is it
You can start chatting and colaborating on each single room (rooms can be used from projects for example)
So everything is related to the same project.
You can start with Free which is awesome

Best communicator to discuss with team members

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: 1. User Interface is very simple and clear
2. Easy to Use
3. Creating group and discussion is very simple with chat
4. Inviting members in easy clicks, helps more

Capterra-loader

Excellent for business chat

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Incredible software for chat between users of a company, offers private conversations, groups, messages and what I like the most is that it offers videoconferences and thus be able to make a more effective communication among employees

Cons: I feel that its interface is very heavy and it does not suit me at times, it gets very slow and it takes a while to respond, I would like it to improve that, the rest is very incredible

Useful because Integrates with other Atlassian products

Feb 15, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and configure. Integrates with other Atlassian products. Has messages history, attachments, and in the paid version has video chat that works great.

Cons: This is annoying, as I have 4-5 teams, and again manually i'm searching for these rooms to join.Otherwise it is the best.

simple and nice

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like the UI - super perfect and simple to utilize, just the most vital capacities are available so there's no messiness. The senseless emoticons enable me to add identity to something else "proficient" correspondence. Furthermore, it's anything but difficult to share records.

Cons: The notices are conflicting - some of the time I get them on my telephone when I'm disconnected, here and there I don't. Once in a while I get an email that one of my rooms was refreshed, now and then I don't. I likewise wish there was a free video conferencing capacity. We could utilize it for a long time for reasons unknown without paying, and after that it was expelled. It was an incredible incorporated video/call highlight; why influence me to go to a different device that will enable me to do it for nothing?

Hipchat was a fine communication tool for my team.

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the HipChat keeps the history of our chat. We're able to search the chat and find key discussions or statements.

Cons: The notification system could definitely be improved. You either get notified every time or never. It's hard to catch up with chats other than using the search function.

What would I ever do without you?

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: HipChat has given me the ability to speak to my entire team via message or video chat. This can happen regardless of if i am in the office or in my car. Just in case you're trying to contact someone and they are not in hipchat that fact that is notified via email that someone is talking about them, or that they have a message is amazing. So many times we send a team member a text message they never received. One of the greatest moments in my life was being sent something important via Hipchat and going back and finding it with ease... I love you hipchat ...

An excellent collaboration tool!

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is very well-done and the integration with Confluence, JIRA, Bitbucket, and Redmine is very slick. We've used a number of chat-based collaboration tools including Openfire, Skype, and others. Hipchat is the best. The availability of Hipchat across platforms is very helpful and it's easy to transition between systems. I have both Windows and Mac desktops. and chat messages appear on both systems without any problems. The Mac client offer a very useful screen capture function, though Windows client does not. The no-cost edition of Hipchat has easily met our needs. The cloud-hosted edition of Hipchat offered us the benefits of very low implementation and maintenance resource requirements.

Cons: Not a dislike but would like SSO integration for cloud-based HipChat and also integration with other IM services. This would allow for much easier deployment across our organization

Overall: Team communication using chat. quickly sharing screenshots, integration with notices from Confluence and JIRA. Hipchat rooms can be linked to specific JIRA projects and that has proven very helpful to our DevOps team.The alert provided by JIRA help us to react more quickly to critical tickets, in comparison to email notifications.

HipChat is Amazing

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: HipChat is, hands down, the best messaging software I have ever used at a company. It was so easy to use, it allowed me to IM individuals, or IM in a group. It allowed me to link anything I wanted in the chat - documents, links, images, text, anything you can think of.

Cons: HipChat had a few days where it would crash or not be working as well. I have no idea if that was something on our IT team's side or something with HipChat, but for the most part it worked great.

Hip Chat is just a Poor copy of slack

Feb 12, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: HipChat does have some good integrations and does function as a basic collaboration tool. It has decent customizations and allows for multiple teams to collaborate. It also is a closely tied to JIRA with can be useful when discussing deployments.

Cons: Overall it seems like HipChat is just banking that you will use it because you use JIRA. We have found Slack to be more flexible and it drives higher user engagement internally which is the most important metric when launching a new collaboration platform.

The best option to establish clear communication between co-workers.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We searched for time the best way to communicate internally, we used some more known options, however none liked it as much as it was HipChat. Its friendly interface and its easy use, made us select it as the primary work tool to communicate with each other.

Cons: We would like to have interface updates, more customization options for users to be more entertaining, although I have to mention that just as we have worked perfectly.

Overall: If you are looking for efficient and fast communication within your company, this application is the ideal one.

Business Chat

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Has a nice clean user interface, not a lot of clutter. It's easy to share files, images, screenshots. I pretty much gets the job done for a chat application.

Cons: I prefer slack over this product. Slack in my opinion is much better and used more broadly in my industry.

Overall: Onsite and remote team communication through a chat application.

Overall it gets the job done but issues are frequent

Feb 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Hipchat is easy to pick up and use immediately. It isn't a challenging service where you would need to go through a training. There are emoji's to liven up conversations and it is a quick way to communicate with coworkers that are either next to you are in other offices.

Cons: No way to do a side thread to a conversation. The product went down often or required rebooting, adoption wasn't as widely accepted as other instant chat tools.

Overall: Helps with team communication and to get quick answers instead of calling/emailing etc.

Top-notch messaging app

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Hipchat is easy and effective, with nothing of importance it cannot do. Along with all the technical integrations (which I don't use much), the basic chatting capabilities are tremendous. Everything is very fast! No silly bells and whistles like some chat software either.

Cons: Would be nice to have more sorting capabilities of your contacts, but not a major deal. You're left with a long list of everyone you've chatted with before, so manual sorting would make it easier to find the right person without typing in their name and scrolling.

It's a best web service for internal private online chat and instant messaging.

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The primary features of HipChat are chat rooms, one-on-one messaging, searchable chat history, image sharing, 5 GB of file storage, and SMS messaging for one-on-one conversations

Cons: To allow for more third-party integrations to be added, HipChat features a REST interface with several language-specific implementations.

Overall: Best web service for internal private online chat and instant messaging.

HipChat is perfect for quick back an forths with someone

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great way to talk to people within your company if its nothing important and you just want to chat it up for a little bit and let some steam off or throw out a few jokes.

Great Small business software

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is great for communicating around the office. We have chats going all day long with remote workers. It's a very smart choice for small businesses who collaborate and may not be side by side.

Cons: There are no functionality cons that I can think of. Some of our team members like to send back emojis and we'd love to see Bitmoji added to the software. It would personalize use much further!

Hipchat is a great tool, it's free with most or all Atlassian software. We used it to replace Lync.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to create teams is nice, we used it to create department based teams which could then message entire teams at once and teams could message all members at once with questions and answers or announcements. It also allowed us to create personal emoticons which was always a good laugh. We also created special groups for major changes / implementations / production updates and it allowed us to communicate quickly and effectively without being on a bridge call.

Capterra-loader

Good tool for office communications

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use. There aren't a ton of features, which makes it pretty quick to adopt. It's also very easy to send images and files, as well as speak via video.

Cons: The video chat feature lags at times. I also wish HipChat offered the option to create a group chat instead of having to create a room and add people to it.

It is a stable chat app & does the job well, despite not being as feature packed as competitors

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a stable and reliable piece of software and does what it promises. Hipchat has a clean interface and good integration with other Atlassian tools such as Jira. Overall, I'm fairly happy with this. Room-based notification control is key to keep sane with a chat application, and I feel that it does this well.

Cons: The two most obvious things Hipchat is lacking is emoji reactions to messages and threaded conversations, but I can live without these.

Capterra-loader

Great chatting tool with file sharing capabilities, but needs some reliability

Feb 06, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The file sharing capabilities were really easy to use. Files are posted, and an AWS link was generated for the file, which is very convenient for sharing the file via emails or online. The link stays valid for as long as I have needed.

Cons: Reliability was an issue for our team. The application would sometimes not open, or it would open and appear to function, but the rest of the team would not be receiving your actual chats. This was a frustration for our team.

Overall: Great way to keep the team in touch with eachother, but many solutions can do that.

Great Business Software

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We use this every day in our business. It's a great software for communicating in the office. You can make different groups and individual chats. Very easy to set up.

Easy Office Communication Tool

Jan 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use. Simple features. Great for easy communication (instant messaging) with others and sending files to each other.

Cons: Sometimes it can be a little laggy or can freeze up a bit. Other than that I don't have much to complain about. It's a pretty simple product.

Great tool to use to collaborate with your team.

Jan 29, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It helps a lot for keeping the team connected and sharing projects easily. Also works great across mobile and desktop devices.

Cons: I feel like there is constantly updates that take time to load. I have also seen other features available in comparable products that are not available in hipchat.

Great communication tool for the office

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Hipchat is very easy to use and intuitive. Some great features are that users can create public/private chat rooms and add people to them very quickly. It integrates with the rest of the Atlassian product, being able to know when someone makes a pull request o commits some code (Bitbucket), when a new ticket has been filed (JIRA), when a specific build has finished successfully (Bamboo), but also it integrates with different products, such as Datadog, Salesforce, Jenkins, Giphy, etc.

Basically, it eases the communication between the people throughout the company, no matter how far you are from the others.

Cons: If you configure tons of notifications (when people commit code, create Pull Requests, create tickets, apart from configuring bots to monitor services such as Datadog, etc.) for a room and there is a lot of activity, this becomes a pain instead of being an advantage. But this is more an inconvenient regarding the configuration the user can perform, not about the product.

Capterra-loader

Great for company chat

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The things I like most about this software is that it works with Atlassian software and that it is easy and simple to use.

Cons: The things I like least about this software is that it does not have simple group chat. The mobile app is terrible and there is poor audio.

Daily office communication without it cant imagine.

Jan 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ui is great. Integrates really well with all other Atlassian products. We integrated it with the bamboo pipeline and the bitbucket so we get updates whenever a code is pushed or the pipeline is run and deployed to the testing server. can paste images from clipboard directly!

Cons: Takes up lots of memory, almost always 1st or 2nd place in my system processes taking memory. Waiting to upgrade to Stride hope it fixes it and also brings in the video conf feature.

Great chat program

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use. I can quickly find out who is online and available and who isnt. The activity log is also a nice feature to have.

Cons: it has its quirks sometimes. wish we could screenshare a little better. other than that seems to work out just fine compared to others

Overall: nice program.

HipChat review

Jan 24, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: What can I say except.. what an awesome program! It's easy to use for everyone! It's hip! Perfect for work and school

HipChat is a great way to stay connected to your team

Jan 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are currently using Slack but I have also been testing HipChat. It is also very well priced compared to slack.

Cons: I do like the software, however, I find that it could use some more features. I would love to see task management and brainstorming features added.

I like the user interface. It is simple, clean and very easy to use.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hipchat is a simple, easy to ease, peer-to-peer chat program. It does log all the activities, including chats, uploads, images, screenshots. It also allows you to create as many custom rooms for discussion or problem solving, for example, we generally setup a room for each JIRA being worked on so the right people always has access to the latest information. The activity log is crucial to be able to dig through chats and information sent a month or even several months back. Don't forget about the customized emojis (shared across entire company)

Cons: Hipchat is a simple, easy to ease, peer-to-peer chat program. It does log all the activities, including chats, uploads, images, screenshots. It also allows you to create as many custom rooms for discussion or problem solving, for example, we generally setup a room for each JIRA being worked on so the right people always has access to the latest information. The activity log is crucial to be able to dig through chats and information sent a month or even several months back. Don't forget about the customized emojis (shared across entire company)

Overall: I like the concept of the video chat, but I feel it's not executed as well as some other video based softwares (such as Zoom). It's great for just video conferencing, but if you need to screen share, it can be a bit laggy. If you're looking for a way to get your remote team connected, HipChat is a great software. It's great for quick meetings when you just need to connect face-to-face, but if you need to do more "robust" screen sharing, I would suggest jumping to another software for that level of detail

We use Hipchat for easy in office communication.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Hipchat has made it easier to pass a message along to a co-worker across the office, especially if they are on the phone.

Cons: I have had many issues with the software freezing, while the rest of my computer is operating at a normal pace.

HipChat is easy to use, easy to set up and makes communication fun.

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I enjoy that it does not have that many features, that way you are not overwhelmed. It does what it is supposed to do, chatting, sharing files.

Cons: I would prefer more bots, almost like in Slack.
HipChat has sometimes connection problems, thats what I would like to have improved.

Simple and lite

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I was used to Slack but the people in my new job use HipChat and it is good too. I am used to this now.

Cons: The UI is very vanilla. It could have been better.

It is easy to use, interface is similar to other similar product, so you would not feel weird.

Jan 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use, interface is similar to other similar product, so you would not feel weird. You can attach files and has desktop notification. You can use it anywhere.

Cons: I don't think it has strong cons about this product. It is just a normal chat product for workplace, nothing special.

HipChat is the Best IM Tool I Have Ever Used

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: HipChat is the best IM tool for any company I have ever used. It allowed us to communicate one on one, in groups, link to other Atlassian products, send images, links, documents, etc. We have offices across the country so it was crucial we could easily communicate.
The system never struggled to keep up with our computer (our previous IM system was always crashing our computers) and was very easy to use and learn.

I have used HipChat at my past two jobs and have thoroughly enjoyed it!

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about HipChat is its ability to connect to our JIRA platform with ease. It allows us to have virtual stand up meetings while linking to our current tasks.

Cons: Honestly I don't have much that I dislike about HipChat. I do wish I had the ability to customize the color and theme of my user interface a little more, but that is just being nit picky.

Overall: I benefit daily from being able to communicate with my development team at a moments notice while they are working remotely. I also love that it sends an email if they aren't online when a message comes in. It helps me ensure they are receiving communication regarding our most important items.

Capterra-loader

Great For Teams

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: HipChat is great for people who like/need to communicate in teams. We use it to talk in between departments at my company, which makes it really easy to pass information along. We really like that you can add gifs, emojis and other fun stuff to really liven up a mostly boring chat.

Great team communication platform with nice features

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Available on multiple platforms (Web, Android, IOS, Windows, Mac...)
Provides real time chat for our teams with dedicated chatrooms
Allows easy exchange of documents
Has an API to integrate with other systems

Cons: Receiving message on android sometimes lag a little (this might be due to settings on the phone) otherwise I don't have much to say.

Overall: We get instant communication between teleworkers and in house staff. Our call center personnel can get quick access to other resources if they need information while on call. We also use a room for announcements which makes it really easy to reach everyone.

Not bad, but not the best

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It makes it easy to communicate with team members. You are able to create public or private rooms to make chat flow easier and uninterrupted.

Cons: It is pretty buggy, especially if you are using a mobile device to chat. It signs in and out constantly and that leads to delayed responses

Overall: The ability to communicate in real time with my team and coordinate various activities.

Capterra-loader

Awesome way to communicate with the team!

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great notifications. I like that it will email you that someone is chatting with you if you aren't online or haven;t been in a while. Super easy to use and our company is benefiting greatly!

Cons: Sometimes it has a little lag. I have also found that I sometimes have a hard time attaching a photo or video but I don't do it often so not a big deal.

Overall: Super fast way to reach out a team member. Get a much quicker response than email.

Capterra-loader

Great internal chat tool for productivity

Dec 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The updated version (Stride) is much sleeker and offers many more integrations to help increase productivity.

Cons: There may be a few too many features and sometimes it can be a bit unintuitive to get things set up. Slack is a big rival to them for this exact reason.

More affordable than Slack but not as good

Dec 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: HipChat is easy to use and affordable. It is cheaper than Slack so if you have a separate team you would like to communicate with, Hipchat is a good alternative.

Cons: A bit slow : there is more delays than in Slack or Whatsapp but still acceptable. Notifications are not very easy to configure with granularity.

Overall: Good productivity boost for a separate team we manage and didn't want to add to Slack.

Before my company switched to Slack, we used Hipchat.

Nov 21, 2017
2/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's a simple to use. If a company is looking for an easy direct chat application, this would be a good one to consider.

Cons: It is too simple. If a company would like to integrate cloud documents or create chat rooms or channels, this would not be the right kind of software to purchase.

Overall: A way to communicate that was different than e-mail.

HipChat is a Great Application for Team Collaboration and Communication

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: HipChat allows our IT teams to collaborate with ease. This allows for more efficient and effective communication among our teams. Our users have found it to be easy to use and prefer this group messaging platform to the other messaging applications we have. Video and screen-sharing is also easy with HipChat.

Cons: The user signup process can be a little tedious. Also, the customer support was a little lacking at times.

Overall: HipChat allows for easy team collaboration and communication among our IT department.

Good chat for a team

Nov 16, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The iOS app works well. It checks off the basics of what a team chat system needs in order to accomplish its goal.

Cons: Compared to another well known team chat system, Hipchat is not as easy to use and functional. I wish you were able to edit your posts after the fact, or delete the post completely. That is one basic functionality I wish it had.

Perfect collaboration chat application

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The applications interface is very straightforward. Anyone who has used any chat app in the past such as IRC, AIM or even competitor products will know exactly what to do and how to do it upon opening the app for the first time.

The web app is also essential, when using a computer other than your own you can log right in on any browser and all your conversations are accessible. The mobile app is great for those who want to stay connected while out of office.

Cons: I occasionally will miss a notification but I feel that may be more the fault of Mac OS. If they could make a "missed chat" notification a little more apparent this app would be perfect.

Overall: This application allows us to collaborate instantly. It's infinitely more useful than email or any other method of communication. Hipchat allows us to always be connected with a desktop app, a web app and a great mobile app.

A Game Changer!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hipchat has provided a way to keep my remote group together with their desktop/browser/mobile software. We may be miles apart, but we're always just a message away.

Cons: I wish I had slightly better control over notifications. It's a nitpick, but for software that I use so often, if that's it, they're doing a great job.

Easy way to communicate but not terribly user friendly

Nov 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I liked being able to communicate instantly with my co-workers and not have my email inbox clogged up.

Cons: Hipchat isn't terribly user friendly. I thought it could have had more advanced features to help ease my workload. I wanted to set up public channels for any employee to join but I had a hard time doing that.

HipChat Review

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I really liked how it was integrated with Jira. It made tracking tickets and updates easy. Chatting with others was straightforward and easy.

Cons: My only gripe with Jira is that there was a cap on creating emoticons. I really enjoyed being able to make emojis.

I use this everyday and love it

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is FREE, easy to use and set up multiple users in my office. The alerts on every new message is great and I'm grateful for this software because it saves me a lot of time.

Cons: I just hate that every so often (maybe once a month), it logs off and needs me to sign back it with my username and password

Overall: communication, and I don't have to get up to give my employees notes, I just text them with this software and everyone can get the message

Capterra-loader

Solid Team Chat Software with Great Jira Integrations

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you are currently using Jira for your software or project management, you must install Hipchat. It takes the current features of Jira and brings them to a whole new level, letting you share tickets and workspaces within your team.

Cons: Getting it set up on our internally hosted solution is a bit of work. Cloud integration is easy though. It isn't as up to date as slack or other team chat software out there now.

Overall: Increase team productivity. Easier software management.

Overall very good, this tool improves communication throughout the business

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to send code using /code to format it nicely to copy again.
custom emoticons
addons such as the gif addon

Cons: I don't like how when i change from wireless to wired the message fails to send.
Sometimes when i do this and click resend nothing happens, then i do it a few more and all send at once.

Overall: Improved communication between teams

Competent Chat Product

Oct 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: It does meet organizational needs in terms of allowing people to communicate and transfer files easily.

Cons: The functionality is redundant of other products that most businesses already have access to, so the value-add (other than having managers be able to see your chat activity) is unclear.

Great communication tools with rich integration with the Atlassian software stack.

Oct 03, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and clean interface on both desktop and mobile devices. Being able to create rooms for teams and projects is very helpful.

Cons: The Windows application does crash at times so I would like to see it be more stable in the future.

Overall: Great communication across our company with strong integration into the Atlassian software stack.

I used it for development projects and it was not very inductive its use for functional users

Sep 28, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: greatly improved the user interface, has more features, good tool that supports communication between work teams

Cons: is not easy to use on the cell phone, it is not very user-friendly for functional users, in a bit slow.

Overall: is a collaborative tool, that allows to maintain in line to all the equipment of the company, improving the working times and the communication between teams

HipChat gave our team streamlined flexibility to quickly communicate and collaborate on projects.

Sep 22, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked the ability to form "rooms" around certain teams or projects. If only a handful of team members needed to collaborate around a specific initiative, they could do so in real time. It also took away the dreaded "reply all" bug that is common on email threads. In the rare instance someone was on a topic thread and didn't need to be, they could remove themselves without fear of more inbox clutter coming their way.

Cons: There were occasional outages - sometimes at the worst possible time. The customer service team was friendly and responsive, however.

We have this installed on our own server, very good quality 1 to 1 audio and char functionality with

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface is clean and mobile app works great. The app integrates well with active directory and other services.

Cons: not as many integrations as with the cloud-based version with the on-location version. No easy fix for typos or retracting messages.

Overall: Good collaboration tool and good audio.

HipChat is great

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Software has everything we need, Atlassian Support is great, easy to admin, new features are always coming.

Cons: Cost - why does chat software have to cost so much. Granted, Hipchat's pricing is very similar to its competitors.

Not the best team communication app.

Sep 18, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: You can easily setup "Rooms" where you can have a discussion around a certain topic with other in your organization. You can easily have a 1:1 chat with another person in your organization.

Cons: You can't have a conversation with more and one person without creating a Room. The UX isn't the greatest.

Overall: HipChat enables me to quickly get in contact with others in my organization with having to send an email.

It's really awesome to be able to have access to everyone in the company. Custom group chats too.

Sep 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to keep track of all conversations in one place. Love being able to see everyone on the left side as well including my groups.

Cons: Nothing at the moment. Still learning all the ins and outs. I wish there were more emojis available.

We looked for an appropriate work chat room forever and I'm glad we found hipchat.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ability to install different apps & features into the chat which are extremely useful. Also, all of the agents in my office have the app on their phone for hipchat, which allows person to person, person to group chats, allowing everyone to have access at any time.

Cons: There isn't much I would complain about for this software. I would say that I wish it was easier to grant permissions to certain users, but otherwise, it has all of the functionality I require.

HipChat is a useful tool for communicating with team members.

Sep 05, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: You can create different channels for chats so that you can organize your chats by topic or client. It makes it easier to use when you are searching for a topic of conversation.

Cons: It has fewer integrations and features compared to other similar softwares. If you are going to spend the money, I would do it elsewhere.

HipChat

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that you can have group chat rooms set up for specific areas within our organization. These chat rooms makes communication easier because your communication is specific to the chat room of your choice.

Great for large teams

Aug 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Many ways to access. iPhone/iPad app is great, web app works well. The ability to create different rooms is fantastic.

Cons: Needs more notification customization. Certain rooms could use more options or a way to create windows when you want notifications

Saves a lot of time!

Aug 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a very easy product to use and allows you to communicate with co-workers fast while saving you time from walking around the office.

Cons: There seem to be a lot of updates to the software and you have to restart the system a couple times a week.

Overall: Being able to have conversations about new events throughout the office without having to leave your desk. It is also a great tool to get opinions from co-workers as well as ask questions when needed.

HipChat does not disappoint but it doesn't delight.

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This tool is exactly what it promises. An easy to use the messaging tool however beyond that there isn't much to it.

Cons: I feel like it crashes or has downtime more than a messaging app should. I also don't like the fact that you can't have multiple people in a direct message.

Quick, easy, and effective communication

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is not only easy and quick to use, but it is also fun! My whole company uses it to relay quick information and give fast answers to questions.

Overall: Effective communication
Fast collaboration with colleagues

Very User Friendly

Aug 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Hipchat is very easy to use and helps me communicate with anybody and everybody in the office. It's fast and very reliable. I like how you can add different groups to chat with certain people.

Cons: The app sometimes lags and doesn't always notify me, but it's not too big of a deal. I wish it were a little more customizable. There isn't much that I don't like about this software.

Smooth as pie!

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The are several things that I like about Hipchat. First, it's extremely user friendly. I never have trouble figuring out a setting or preforming a task. Secondly, there is never any down time. I come into work and Hipchat is all ready to go! Thirdly, I love mobile aspect. It's fantastic! It keeps me up to date on company happenings wherever I go.

Cons: Although I pretty much love every aspect of Hipchat... It could use a screen shot feature for quickly screen capturing something you are working on that you need to show a co-worker.

Overall: Numerous! Being able to quickly talk with co-workers, being up to date on company happenings, not having to bother people in person or on the phone... being able to send attachments and pictures quickly... starting group chats..... the list goes on and on!

It works really well to communicate with other employees

Aug 17, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can pull it up anywhere and send messages, pictures, or links to any employee in our office. I also like that you can set up specific rooms for certain divisions of our company. We have for sales, support, and engineering.

Cons: Sometimes it logs me out and it will take a minute to load. Also when I get to work in the morning, it takes the longest out of all the programs to start up on my computer.

Overall: We are able to quickly communicate with anyone in the office.

Best way to connect with your team

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and reliability is huge for us. Like most sales organizations we need to communicate on the go. Hipchat allows that.

Cons: The updates sometimes slow the product down, but it is never that big of a deal. The updates usually improve the product.

Great communication tool!

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: * Full integration with another atlassian's products.
* Low cost per user.
* Native apps.
* My team can stay connected in any place.
* I can organize the work of subteams.

Cons: * The sync of notifications between devices has some issues.
* Only 1-1 video calls.
* Sometimes shows people offline but they are online

Overall: No more personal chats for projects! All communication about projects in one place no matter where are the team

It's no so good like the marketing is

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can have a good way to comunicate with all team, by text or video call. In companies where use just Atlassian products it's a good option

Cons: Very hard to configure and use; A lot of complex way to get start with the team; It's not a good option for who already with other service to comunicate

Great Team Collaboration tool, especially if used with other tools

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean, easy to use, great integrations with other tools. Love the gif/emoji extensions to add personality to your chats with coworkers, and the ability to leverage the API to write to rooms.

Cons: Unable to use the API to message users directly. Would have liked to notify users from other tools like infusionsoft when new contacts were added, etc.

Good for team comunication

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We used this project with the integration of JIRA. This is same as other software but the unique ness is we can directly link the task during the chat. we can to on to one of group chat as well

Cons: This tool is only work with the JIRA integration. we tried it to use externally but did not get success.

Great for Remote Teams!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hipchat helps make my team that is spread out throughout the country feel closer together and the ability to create different chat rooms is very convenient.

Cons: This isn't necessarily a complaint, but I do have to use other software for audio/video chat and screen sharing. It would be a great feature and allow me to get rid of the other software I use for it.

Quick, Easy, Entertaining

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There's productive and entertaining add ons to this super easy to use IM program that just make communication more fun.

Cons: That more of my coworkers don't use it! Haha - the only thing I would change is that I wish the gif emoticons were larger

Has a lot of potential

Jun 23, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: HipChat lets me have all notifications, files, links and information in one place, and makes communication very easy with all co-workers. It is also very easy to use and integrate with other apps.

Cons: I think that the information in the sidebar would be improved if you could organize the files and links in folders, or add comments to them to give an indication to other people what they are about. It takes quite long to open the files in the sidebar. When this happens, I click on the download icon and it takes less time to display the file on the browser.

Great Team Communication Tool

Jun 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to use, clean interface, and some basic, fun features our team enjoys using daily to communicate.

Cons: It doesn't have the range of features that Slack can offer, and seems just a little more behind the curve in tech than some other instant messenger tools.

Best project discussion tool

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: WE can use this tool for chatting purpose. If you are working with JIRA then its best option for internal discussions. Because project specific people will be there.

Cons: As per my experience, some feature which available in other chat app not available in hipchat. Other than its very fine.

HipChat is alright.

Jun 07, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I personally like the ability to talk to my coworkers. I don't like the way that HipChat presents it though.

Cons: I don't like how chats are arranged. I feel like it could be a lot more fluid and organized. That's just me though.

Tried it out, could not leave Slack

Jun 07, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: At the core, it is a good way to collaborate with your team. Easy to use and set up. Nice for integrating with other Atlassian products.

Cons: It does the standard but does not keep up with the Slack community, feature updates, and customer support.

Overall: Integrations are good but Slack is still the king.

Helpful Interoffice Chat System

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easily chat with other team members individually and in groups. Ability to use on your computer and phone is a huge plus. I really like that when away, I receive an email as well. This helps me to more quickly respond to needs that I would have otherwise missed.

Cons: The history is not very long on the version we have so the search feature is not helpful and we have to save important information in multiple places.

Meets our companies needs for in-house communication.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: HipChat is easy to install and either use the desktop client or the web client. They are always posting new updates and fixes without really changing the core product--so users always feel comfortable with it.

Cons: I can't really think of a negative of the software. Perhaps one of the Pro's actually appears to be a negative at times because the software requests that you close in order to apply updates. Since they regularly update the software, it seems to require regular restarts (maybe once every three weeks).

Its Ok. Its free and it gives what it promises. Simple.

Jun 07, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Free. Integration with other Atlassian products. Most of the features you are looking for in this kind of app.

Convenient and easy to use chat software for the workplace

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The search history feature is by far the most useful and helpful tool. I've used it to find things from months ago instead of having to scroll through chat history.

Cons: The mobile experience is not very good at all. The notifications are not easy to find once you open the app after receiving notification of a message.

Overall: easy mass notification and instant messaging

Transformed how we communicate & makes remote team member's accessible

May 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I have not used Hipchat competitors extensively so I cannot compare features or anything like that, but I would say I am very satisfied with Hipchat. I work remotely and find that I use hipchat more often than one on one conversations even when I'm in the office.

Pros: Creating a new room for multi-person semi-private conversations is simple. I use the search capabilities all the time to find previous conversations. It works well.

Cons: Every so often they experience down time. We haven't been too disrupted by that though. Alerts seem to be confused when using both the desktop app and mobile app. There will be times when messages go unnoticed for days because hipchat didn't properly alert the recipient. A simple email or resending the chat message alleviates the problem.

Great for business use.

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hipchat so much easy to have a quick conversation with multiple people within company.Get notified with in-app, email, SMS, and mobile push notifications. We are using three product together JIRA, confluence and Hipchat . This is nice combination

Cons: I think if you work with hipchat the say no for Cons. just have issue with video call. Emotions are very less

Great for chat and group chat but group video needs some work

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The cross-device support and ability to HipChat privately and in large groups is a superb as well as the number of integrations make keeping up-to-date a breeze.

Cons: The 1-on-1 and group video quality is consistently letting me down with stuttering, crashing, and on going connectivity issues.

Overall: 1-on-1 and group chat with cross-device functionality

What an awesome product!

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can communicate with my team and co-workers daily. I love the fact that this software also comes in an app form!

Cons: What I like least about HipChat is that co-workers can HipChat me even when I am offline. Sometimes, I don't see messages until the next day, I feel as though people should not be able to communicate unless you are shown as available. It's a very minor con.

I love HipChat

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: . Rooms for every departments within company and ability to invite users. . Task control and more efficient development process.

Pros: The user experience with HipChat is excellent! It uses an elegant, clean UI design that helps interact with chats in an intuitive way. The chat timeline is excellent, the user status is easy to understand and sharing files and have web cam chats is easy as pie. Plus, the application has an iOS app version and a web-based version, which brings the same level of UI simplicity.

Cons: This is annoying, as I have 4-5 teams, and again manually i'm searching for these rooms to join.Otherwise it is the best.

It's like a parody of Slack

May 02, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Free unlimited storage for messages that are sent through the software between users and in the channels.

Cons: Slow, notifications in mobile app are challenging the performance of the Yugo, turtle speed notifications in Mac app, no sync between read messages on different clients (read something on a Mac, it shows as unread on an iPhone), search is worthless, no ability to reset password from iPhone or from mobile website, password stops working on iPhone, the app shows notifications on an iPhone when there are none.

Overall: It kinda, sorta, sends messages and despite being a terrible failure at that it doesn't send me spam.

HipChat Review

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Hip Chat is great. You are able to communicate efficiently and effectively across a large organization. It is very easy to use and is a great tool for larger companies to use.

Pros: Can send a simple instant message instead of constructing an email or picking up the phone. Very user friendly and not a confusing interface at all.

Cons: Sometimes software updates caused an issue with our systems. But it got sorted out fairly quickly. No other complaints

Recommendations to other buyers: It's easy to use and would recommend to any organization.

Used Hipchat for team discussions and coordination

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to use this as a end to end communication system. Real time integration with other tools like Jira,Confluence etc. Ability to create rooms for specific discussions.

Cons: Voice call options can be improved, ability to share large files over chat will be an added advantage. Video call options can be added.

Easy to Use; Not Too Shabby!

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use

Cons: Only Admins can set up chat groups

Overall: We use HipChat for our real-time interoffice communications. We have group chats set up, and individuals can also chat among themselves. It's really great, though it's always embarrassing when you think you're in a private chat, and in reality, you're writing in the ENTIRE company's group chat!

I do wish everyone had permissions to set up groups, so you could have a chat group for, say, the company kickball team rather than just formal work chat groups. And I'm really not a fan of the emoticons. But it's a breeze to use, and I'm a huge fan of having both visual and auditory notifications. I need to hear the tone alerting me to a new message, and I need to see that flashing yellow on my desktop with the red number reminding me I've forgotten about the tone I heard. It's great having both features, and being able to utilize both simultaneously. Overall, I'm a fan of HipChat.

Recommendations to other buyers: Improve Emoticons and Ease of Use of Emoticons!

Way easier than Slack

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to set permissions, easy to mention and notify people, good file sharing, great integrations (gifs, bots etc), available on desktop and mobile. A great way to keep track, without the emails!

Cons: Not many bad points! Sometimes if you're signed in on mobile, or have hip chat open on another device, it can be easy to miss a message but that's about it .

Overall: We use HipChat as an agency. That way the whole team can be in on the conversation - and so much information and documentation that would otherwise clog up your email, can be transferred in a quick hip chat message. Different rooms can be created for different conversations (you can set the privacy levels and participants for each), and its easy to @message people to specifically notify them.
HipChat follows a more chronological order than other app like Slack, which I feel makes it more easy to follow.

Recommendations to other buyers: Nope

Excellent platform

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Hipchat for a couple of years, and it works pretty well. I love its integrations with other apps, like JIRA, Runscope, Bamboo and so on.

Moreover, users can create public and private rooms, create tasks, polls, upload images, videos, and different kind of documents.

Great messaging app

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and configure. Integrates with other Atlassian products. Has messages history, attachments, and in the paid version has video chat that works great.

Cons: None so far.

Overall: Our development team has used HipChat for over two years. We highly recommend it. Its interface is simple and very intuitive.

You can create message groups by inviting multiple members to be aware of all the details of a particular project. You can also initiate messages one by one.

If you use other Atlassian tools it can also be easily integrated. For example, in our case we use Jira so we can integrate the creation of issues so that they automatically generate messages in a group of HipChat.

makes intra-office communication a breeze

Apr 13, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: clean, simple interface, ease of use, value for price

Cons: features could be more robust

Overall: Hipchat is the easier and most pleasurable to use of the enterprise chat solutions I have used. I love the layout and value for price.

Recommendations to other buyers: perhaps increase visibility - I had never heard of HC before but have recommended it to many since.