Atlassian

HipChat


4 / 5
388 reviews

Who Uses This Software?

Our customers are startups, mid-size companies, and large enterprise organizations.


Average Ratings

388 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $1.00/year/user
  • Pricing Details
    https://www.atlassian.com/software/hipchat/pricing
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.hipchat.com
  • Founded 2002
  • United States

About HipChat

Great Teams Use HipChat - A group messaging app built and designed for team communication and collaboration. With HipChat, you can do video chat, send group messages, create searchable persistent team chat rooms, send 1:1 messages, share files and integrate with over 200+ products, and more.


HipChat Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

HipChat Reviews Recently Reviewed!


Most positive experience, but not without flaws

Jun 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: * For actual chat purposes, it's perfect. Messages transfer immediately (literal real-time), and we were able to collaborate with colleagues in multiple time zones quickly and efficiently.

* The added in features were fun, such as embedded gifs and links. At times, this proved to be distracting, though, and we had no control over user-added private rooms (more on this below). Still, where appropriate, it added the right level of enjoyment to a business tool.

* The integration with JIRA was pretty seamless. We were able to share ticket notes, links, and resources immediately through HipChat.

* The app for phones was pretty easy to use as well. You could pick up where you left off from one to the other without any data loss or delay.

Cons: * We had frequent outages with the connectivity, not due to our network either. When it was on, it was great, but at times we were never sure when it was going to work.

* Searching history was a nightmare, as old messages took a very long time to load. What's more, we did not have unlimited history with our version, which was problematic.

* We did not have the level of control we needed to prevent abuse of the system. Certain agents took it upon themselves to create private rooms for grousing, which led to problems in productivity and morale. We could not prevent these rooms from being created, nor could we shut them down. This was ultimately what led to our decision to switch chat services.

Overall: As a chat product, HipChat is a great real-time collaboration tool. You can easily and instantly share and transfer files, links, and code, which was extremely helpful to our on-site teams. There are nice amenities that create an element of fun for users, but just be warned that it can also easily lead to dips in productivity. Still, it has more benefits then pitfalls, provided you are able to now able to more closely monitor and restrict users' capabilities. I would recommend HipChat without hesitation with this level of administration in place.

I like the user interface. It is simple, clean and very easy to use.

Jan 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hipchat is a simple, easy to ease, peer-to-peer chat program. It does log all the activities, including chats, uploads, images, screenshots. It also allows you to create as many custom rooms for discussion or problem solving, for example, we generally setup a room for each JIRA being worked on so the right people always has access to the latest information. The activity log is crucial to be able to dig through chats and information sent a month or even several months back. Don't forget about the customized emojis (shared across entire company)

Cons: Hipchat is a simple, easy to ease, peer-to-peer chat program. It does log all the activities, including chats, uploads, images, screenshots. It also allows you to create as many custom rooms for discussion or problem solving, for example, we generally setup a room for each JIRA being worked on so the right people always has access to the latest information. The activity log is crucial to be able to dig through chats and information sent a month or even several months back. Don't forget about the customized emojis (shared across entire company)

Overall: I like the concept of the video chat, but I feel it's not executed as well as some other video based softwares (such as Zoom). It's great for just video conferencing, but if you need to screen share, it can be a bit laggy. If you're looking for a way to get your remote team connected, HipChat is a great software. It's great for quick meetings when you just need to connect face-to-face, but if you need to do more "robust" screen sharing, I would suggest jumping to another software for that level of detail

Hip Chat is a very good tool to communicate internally or externally with our project members.

Mar 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use HipChat in our project as it comes with JIRA and other Atlassian softwares like confluence and bitbucket.

Our teammates communicate daily and use it in both formal and informal ways to manage projects/software development.

To create the rooms for discussion is very easy as it is collobarated with JIRA and confluence.

Since HipChat and JIRA are belongs to same group so HipChat has decent and hassle-free integration with JIRA.

It is having the Cross-platform support and hence runs on most of the computing devices and it is having the efficient search too.

Very good in Media/file sharing across the members.

Cons: Mobile app is not very responsive, Sometimes connection to HipChat servers are taking too long even on good internet speed.

We cannot use this tool for video and audio calls as the response is very slow.

Costwise Little expensive

Better notification system is required when the the user is offline.

Overall: We use HipChat in our project as it comes with JIRA and other Atlassian software's like confluence and bitbucket.

Great communication tool for the office

Jan 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Hipchat is very easy to use and intuitive. Some great features are that users can create public/private chat rooms and add people to them very quickly. It integrates with the rest of the Atlassian product, being able to know when someone makes a pull request o commits some code (Bitbucket), when a new ticket has been filed (JIRA), when a specific build has finished successfully (Bamboo), but also it integrates with different products, such as Datadog, Salesforce, Jenkins, Giphy, etc.

Basically, it eases the communication between the people throughout the company, no matter how far you are from the others.

Cons: If you configure tons of notifications (when people commit code, create Pull Requests, create tickets, apart from configuring bots to monitor services such as Datadog, etc.) for a room and there is a lot of activity, this becomes a pain instead of being an advantage. But this is more an inconvenient regarding the configuration the user can perform, not about the product.

Great way to communicate with your Colleagues

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: HipChat is one of the most user-friendly and efficient software that is commonly used in the Office. Using this Sotware you can create a team that is only dedicated for a specific line of Business in order for them to communicate easily. It is also one of the easiest way to get an answer with your inquiry as it will be posted in a room of people with different knowledge either with the Business process or the products. You can easily send a link, file and messages in real time and get responses immediately which is great specially if the concern is urgent and will be fixed asap.

Cons: The only issue I can think of this Software is when you are using it on a mobile phone, sometimes it does not alert you whenever there is a message so there is an instance that you will miss it. Apart from that this is a very useful tool.

Overall: This Software allows us to communicate with our colleauges real time and much quicker compare to when it is sent via email. Mobile App can be improved on but overall the experience is good.

Some great features make it worth a good try!

Sep 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It involves all features for effective chat and communication. Videoconferencing works superbly. It enables an internal private chat with the feature of instant messaging which is very useful. The chat can not only consist of individual members but is also open to team or group chatting services. One of the best features of the application is its cloud-based storage. All the text, data, images and messages don't need to occupy your system space and can be stored directly in the cloud. This can help to maintain and improve system performance and also avoid the storage of any malicious files received on the PC. The message history is searchable so you can find relevant information as and when required.

Cons: The application had a lot of features discontinued due to bad functionality; some of them were useful though. The chat history search function doesn't work properly for older messages. It keeps on loading when we search an old message in the history.

Great communications tool for any organization

Dec 08, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and very effective way to communicate across teams. Platform agnostic, mobile, easy to use. Also like the fact files are archived and searchable. Unlimited users for us as a nonprofit organization is an enormous bonus.

Cons: Not what I need for project management, so we integrated HipChat with Asana (free version) to add that element. Was buggy on some PCs, but not sure why. The video call feature is on desktop only.

Overall: As a nonprofit, HipChat generously granted us this tool to create work teams and improve communications across our organization. Plus, it's integration with other collaboration tools such as Asana really enabled us to improve our communications and work flow. There was a small learning curve in setting up HipChat and integrating it with other tools, but the user interface is quite simple after that. We did have some difficulty getting HipChat running on some PCs, while other PCs and Macs were fine. But the fact it's web-based and platform agnostic makes it a great tool that we use every day, in conjunction with the free version of Asana.

Recommendations to other buyers: HipChat was very generous in giving us a grant for this tool, which made it a no-brainer over costly alternatives such as Microsoft 365 or Slack. Combined with Asana, it covers all our project management, workflow and teamwork needs. It's been great.

A good chat system, although with problems

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros:

For my day to day as a student, HipChat has turned out to be an interesting alternative to keep in touch with my friends, but also with my teachers. The application has an excellent system of sending data and documents, which come out and are received instantly, thus allowing you to always have a fluent chat between friends, family or teachers. Also with the latest updates have implemented different gifs and emoticons that help keep the conversation fun with your friends. As a bonus, I think that HipChat has a very comfortable, simple and sober interface, making it an easy to use program, and very easy to understand the first time. Making anyone know how to comfortably use the chats and all the functions it offers.

Cons: Although the mobile application offers instant synchronization with the desktop app, if it is true that it does not feel as comfortable as your desktop version. You have to lock in a lot more, to suddenly close the chats and when looking for old conversations, you use too many phone resources, because it makes it quite uncomfortable to move through the application.

Capterra loader

One of the best communication tool out there

Sep 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One thing I liked the most is the feature where you can create rooms for people that works on different projects as they can easily collaborate with the rest of the group in real time, sending files and photos is not a problem at all as well.

The search option on the thread is also great as you can easy back track the messages that you sent/received in the past which compared to other apps it will take time for you to scroll up/down just to read those.

Cons: There are times that there will be outages, I cannot send messages or files and I will get an error that says "message was not sent" even though my connection is up.

I am hoping that they will get this addressed as soon as possible.

Overall: Positive experience over all, it is very user friendly and easy to use and I will recommend it to some of my friends too!

First HipChat then coffee

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: In a global company with offices around the world you need to communicate with other employees and hipchat is for that. If you don't want to miss something important you will get email if you are offline. Search history is endless - no information will lost. List of files and links used in conversation makes work easilier. GIFS :)

Cons: Sometimes there is problem with connection or something - you send message twice while clicking "retry". There is a problem with conversation history with people that are not working anymore in you company - it disappears. If you send important message with some data that you need in your work to ex-employee, you have a problem. If you use www aplication you can around this problem, but it is not easy.

Capterra loader

Team collaboration and communication

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This has been my first application used for team communication at work. It has no complicated learning phase and is very comfortable in using. The text chats and Audio calls are the features I mainly use and it has been to my satisfaction so far. The boards are the best feature which shows which project each member is attending to and also it allows us to provide feedbacks. Having the mobile app transfers the work on the go, which is one feature which makes me stick to it for so long.

Cons: Video calls, I have tried it a couple of times and it has too many glitches. Otherwise I love everything else about this app.

Overall: If we want to collaborate with your team who is working in multiple projects, then this app should be your best choice.

A Messaging App That Misses the Mark

Oct 09, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: - Easy to manage group and private conversations

- Easy to share files and images

Cons: - Inconsistent and unreliable video calls

- Chat loading bugs

- Inconsistent message notifications

- Large, frequent updates that never seemed to solve problems

Overall: HipChat was the primary form of communication at my last office. It was a daily headache. It would consistently fail to notify me when I received messages, and the message interface would hardly ever load correctly the first time I opened it.

The biggest issue with HipChat was the poor video calling features. I had weekly video conferences with supervisors, and HipChat managed to last through the entire meeting about 10% of the time. The majority of the time, it failed to start entirely.

If you're looking for a communication system at your work place, I would suggest looking elsewhere.

Transformed how we communicate & makes remote team member's accessible

May 18, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I have not used Hipchat competitors extensively so I cannot compare features or anything like that, but I would say I am very satisfied with Hipchat. I work remotely and find that I use hipchat more often than one on one conversations even when I'm in the office.

Pros: Creating a new room for multi-person semi-private conversations is simple. I use the search capabilities all the time to find previous conversations. It works well.

Cons: Every so often they experience down time. We haven't been too disrupted by that though. Alerts seem to be confused when using both the desktop app and mobile app. There will be times when messages go unnoticed for days because hipchat didn't properly alert the recipient. A simple email or resending the chat message alleviates the problem.

Good chat messenger if you don't have Skype

Aug 19, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I have used Skype for business before i had to use Hipchat. So in comparison with Skype, there is nothing new. There are some cool features like you can add your face as emoji, i don't know if anyone wants to use it, i don't. It has very simple GUI which very easy to use.

Cons: It has many little software bugs which is very annoying. Sometimes you need to click contacts 3-4 times to send messages. Pop up messages for updates keep on showing even if you do the updates. For modern day chat messenger, it kind of lacks the appearance. Plus, there is not collaboration with office365 so if your email is running in outlook then you cant see status of other employees in outlook. You also have to configure mobile app to get notification properly.

Overall: I would not recommend to use it if you are a business owner. But, if you cant afford MS Office products they this is good alternative. It fills basic purpose of communication but it fails to interact with user as product. For example, in my office people prefers to go over personally instead of sending message on HipChat.

Capterra loader

It works and it's fun

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite part about Hipchat is it allows you to have a little fun in the work environment. You can use particular calls such as /giphy, /me, etc. to allow the software to pull a random giph into the chat window. It also comes with emoji's as well. It allows you to communicate with other internal channels within your company as well as create private rooms and have 1-on-1 conversations with other users.

Cons: What I like least about this software is that aside from the pros that I've mentioned, there's not really a lot of customization options available. Just your basic contrast and font differences.

Overall: Overall I like HipChat. We use it internally for cross-company communications.

Capterra loader

Hipchat helps my team communicate in the quickest, most efficient way.

May 18, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hipchat allows you to communicate effectively and quickly. Working on a design team, it helps us share work and provide feedback while all working remotely. The boards help us keep track of who is on what project, and we share what we are working on within each board.

Cons: Finding shared resources in hipchat is a little difficult. I'm not the biggest fan of the right hand side bar on a board that just shows links. I would prefer for those links to be able to be named or have the conversation tied to it, or an image attached to understand which link is for which project.

Overall: The communication alone is a huge benefit. But knowing who is online and offline with the green, red and yellow dots makes my job easier because then I know who is online and who is available to talk to about a certain product/project. The ability to save conversations, store conversations and have conversations quickly is incredible.

Perfect collaboration chat application

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The applications interface is very straightforward. Anyone who has used any chat app in the past such as IRC, AIM or even competitor products will know exactly what to do and how to do it upon opening the app for the first time.

The web app is also essential, when using a computer other than your own you can log right in on any browser and all your conversations are accessible. The mobile app is great for those who want to stay connected while out of office.

Cons: I occasionally will miss a notification but I feel that may be more the fault of Mac OS. If they could make a "missed chat" notification a little more apparent this app would be perfect.

Overall: This application allows us to collaborate instantly. It's infinitely more useful than email or any other method of communication. Hipchat allows us to always be connected with a desktop app, a web app and a great mobile app.

Good communicator and chat tool

Jul 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the integration capabilities and the interface is easy to use across various platforms like iOS app, browser and mobile. The experience is very intuitive across all device and browser types . History is automatically reflected and available without any update or upgrade requirements.

Cons: There are a lack of customizable status indications that are available. Also, there have not been many updates and refreshes in experience in the recent times and the overall experience feels a little jaded now. Also, the smileys section needed to be expanded a little from just the basic ones that are currently available now

Overall: Ease of use and effective communication with the team

A better and easy chat interface for busienesses.

Aug 13, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It works efficiently as a chat application. The presence of gif files and links make the atmosphere very interactive. The application is very simple to use. Even the versions for mobile phones are very easy-to-use. The chat rooms built by the users could be made either private or public, depending on the circle in which the contacts fall.

Cons: The previous messages take literally a long time to load. Sometimes, the servers take a long time to respond to requests. Hence, audio and video conferences are used limitedly. Also, in some versions, there is no way to check out messages before a specific date set as the limit. Beyond it, there is no way to retrieve older messages. The mobile application could be made more efficient. Compared to other similar applications, they are more expensive.

IM and Communication tool

Aug 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used JIRA extensively in both my current and past jobs and I believe one of the biggest advantages to HipChat is its integration with other Atlassian tools like JIRA and Confluence. HipChat helps the team communicate with each other outside of emails and the above integration helps with building an entirely comprehensive ecosystem around it.

Cons: The UI of the app now feels a little outdated and jaded as there have not been many refreshes that have happened in the recent past. Also, the inability to have custom notifications depending on the rooms that you need is also a problem.

Overall: Good Communication and IM tool for team

Capterra loader

Simple to use,clean interface and gets job done.

Jul 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hipchat is intuitive and has been handy for connecting with every member of my team at work.Eliminating the need to put a call through to them ,walk up to their desk or send an email.

I like the emojis on Hipchat and I have always used them to add a bit of life to my chats with team members. There is also the ability to create chats into different groups ,depending on who and whom is involved in a particular project.

Cons: Notifications on hipchat have sometime been undependable . There have been occasions in time past when I have failed to receive a notification on Hipchat when one of my rooms was updated.

If you're looking for the best group chat for team communication, this is it!

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: You don't have to go through the usual rigmarole of installation procedures like other apps. Availability of 30 day free trial version helps to better learn how it works There are freedom to make as much discussion rooms as one needs even in the free plan. There is no time lag during video calls. The notification popups are very well noticeable and looks very cool as well.

Cons: Even though Hipchat is a good application, there are few ,imitations. In videcalling, the screen sharing feature is not functioning properly. The notification popup is not accurate when there is lot of events in the morning.

A great tie-in to other Atlassian products

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Hipchat is similar to many competitors, but distinct in that it links directly to your Jira and Confluence accounts. This is valuable for internal documentation and other uses your businesses may have. If you use Atlassian products, don't waste your time with any competing chat applications. Hipchat has a mobile application, desktop app and a web app.

Cons: The iOS application hasn't been updated for iPhone X yet. It's about 7 months after launch and still no update which isn't the end of the world but very annoying.

Overall: Hipchat links directly with our Jira and Confluence accounts and is very valuable to our business practices.

I love HipChat

May 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: . Rooms for every departments within company and ability to invite users. . Task control and more efficient development process.

Pros: The user experience with HipChat is excellent! It uses an elegant, clean UI design that helps interact with chats in an intuitive way. The chat timeline is excellent, the user status is easy to understand and sharing files and have web cam chats is easy as pie. Plus, the application has an iOS app version and a web-based version, which brings the same level of UI simplicity.

Cons: This is annoying, as I have 4-5 teams, and again manually i'm searching for these rooms to join.Otherwise it is the best.

Definitely a useful program for maintaining a constant communication stream

Jun 10, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: You can setup rooms for different teams to operate within, we use this program every single day for those communications that don't really need an email but do need to be communicated in real time to the whole team.

Cons: There are some limits to the customization of this tool, including some overly restrictive and even seemingly trivial things that missing. For instance, you cannot change the size of the emoticons that you uploaded yourself without some extensive backend changes. Again, nothing game changing but there are minor annoyances.

Overall: We use this software every single day to facilitate live communication between our team members all over the world, in six major offices in as many countries. We used to use it for video conferencing as well, but it was slightly unstable so we switched to Teams for that.

I have used HipChat at my past two jobs and have thoroughly enjoyed it!

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about HipChat is its ability to connect to our JIRA platform with ease. It allows us to have virtual stand up meetings while linking to our current tasks.

Cons: Honestly I don't have much that I dislike about HipChat. I do wish I had the ability to customize the color and theme of my user interface a little more, but that is just being nit picky.

Overall: I benefit daily from being able to communicate with my development team at a moments notice while they are working remotely. I also love that it sends an email if they aren't online when a message comes in. It helps me ensure they are receiving communication regarding our most important items.

What would I ever do without you?

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: HipChat has given me the ability to speak to my entire team via message or video chat. This can happen regardless of if i am in the office or in my car. Just in case you're trying to contact someone and they are not in hipchat that fact that is notified via email that someone is talking about them, or that they have a message is amazing. So many times we send a team member a text message they never received. One of the greatest moments in my life was being sent something important via Hipchat and going back and finding it with ease... I love you hipchat ...

Way easier than Slack

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to set permissions, easy to mention and notify people, good file sharing, great integrations (gifs, bots etc), available on desktop and mobile. A great way to keep track, without the emails!

Cons: Not many bad points! Sometimes if you're signed in on mobile, or have hip chat open on another device, it can be easy to miss a message but that's about it .

Overall: We use HipChat as an agency. That way the whole team can be in on the conversation - and so much information and documentation that would otherwise clog up your email, can be transferred in a quick hip chat message. Different rooms can be created for different conversations (you can set the privacy levels and participants for each), and its easy to @message people to specifically notify them.

HipChat follows a more chronological order than other app like Slack, which I feel makes it more easy to follow.

Recommendations to other buyers: Nope

Smooth as pie!

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The are several things that I like about Hipchat. First, it's extremely user friendly. I never have trouble figuring out a setting or preforming a task. Secondly, there is never any down time. I come into work and Hipchat is all ready to go! Thirdly, I love mobile aspect. It's fantastic! It keeps me up to date on company happenings wherever I go.

Cons: Although I pretty much love every aspect of Hipchat... It could use a screen shot feature for quickly screen capturing something you are working on that you need to show a co-worker.

Overall: Numerous! Being able to quickly talk with co-workers, being up to date on company happenings, not having to bother people in person or on the phone... being able to send attachments and pictures quickly... starting group chats..... the list goes on and on!

Great chat, HipChat

Nov 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: You can communicate with others, call them or chat with them. You can parse the code you paste or quote somebody. You can use special icons, which you set up yourself. Group chats can be private or public. You can connect with the HipChat API and send messages directly from another system.

Cons: Searching the old conversations is a pain. It's slow, and you do not always find, what you seek for. Launching images or videos isn't in an independent window - it's just over your conversation. Video quality is sometimes poor, even if the Internet connection is good.

HipChat gave our team streamlined flexibility to quickly communicate and collaborate on projects.

Sep 22, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: I liked the ability to form "rooms" around certain teams or projects. If only a handful of team members needed to collaborate around a specific initiative, they could do so in real time. It also took away the dreaded "reply all" bug that is common on email threads. In the rare instance someone was on a topic thread and didn't need to be, they could remove themselves without fear of more inbox clutter coming their way.

Cons: There were occasional outages - sometimes at the worst possible time. The customer service team was friendly and responsive, however.

Great messaging app

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and configure. Integrates with other Atlassian products. Has messages history, attachments, and in the paid version has video chat that works great.

Cons: None so far.

Overall: Our development team has used HipChat for over two years. We highly recommend it. Its interface is simple and very intuitive.

You can create message groups by inviting multiple members to be aware of all the details of a particular project. You can also initiate messages one by one.

If you use other Atlassian tools it can also be easily integrated. For example, in our case we use Jira so we can integrate the creation of issues so that they automatically generate messages in a group of HipChat.

After the introduction of HipChat in our office, communicating with team mates became so seamless.

Feb 27, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: The best thing i like about this application is that it is supported on wide variety of platform and is free of cost for basic version. Also the group chat feature is very helpful to communicate a message to the fellow team members. User can get video calling feature at which i feel is bit on high side. Also prime member gets unlimited searchable chat history which comes handy at times. Emojis are customizable, they look cool. All in all it solved the issue of cross communication between comapny people.

Cons: I felt video calling feature of HipChat is not that great in comparison to other options available. UI looks outdated and needs upgrade. User face technical glitches most of the time.

Easy messaging for teams, and also automatable

Oct 03, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: HipChat is the basis of our team communication, especially important as we have remote workers on the team. Various rooms can be set up for specific projects, sub-teams etc. allowing more targeted conversations, as well as being able to search through history to pull back key information as needed. Note that a longer search history requires the paid version.

It's also well supported by external products that can automatically post into a chat room, for example when a server you are monitoring goes down.

The combination of easy chat, plus automated alerts and updates from our external systems, makes it ideal for us. Customisation of notifications by room can also be handy at limiting excess noise from more social chat rooms.

I used this as a internal chat at a previous employer.

Jun 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This chat is very easy to use. I used it at a place I used to work. When I started we were using another chat system and a few months in we switched over to HipChat. The change was very simple for the 500+ employees and we were able to continue without skipping a beat. I enjoyed using it. It was easy to find other employees and create direct messages to people in other departments. The layout is great and easy to understand. I suspect it to be very easy for anyone to get the hang of once given very little time to use it.

Cons: Since I was not involved with purchasing, the setup, or support for this product I cannot attest to that. That may be why I have nothing to say about it.

Overall: I was able to perform my job more efficiently while staying in contact with those that I worked with. Both coworkers on my team, Leadership in the workplace, and people in other departments.

Top-notch messaging app

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Hipchat is easy and effective, with nothing of importance it cannot do. Along with all the technical integrations (which I don't use much), the basic chatting capabilities are tremendous. Everything is very fast! No silly bells and whistles like some chat software either.

Cons: Would be nice to have more sorting capabilities of your contacts, but not a major deal. You're left with a long list of everyone you've chatted with before, so manual sorting would make it easier to find the right person without typing in their name and scrolling.

Tired package, lacking functionality

Mar 05, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Software provides basic chat functions, group organization, image and file uploads, as well as good capabilities to notify the appropriate people to page them to chat. Mobile app extends functionality to ensure people can see mesages directed at them when they are not on the computer.

Cons: Previews from links are poor. No inline video player. Feels dated compared to free alternatives like discord. mobile app can take some configuration to work in an effective manner (not notifying you constantly.)

Overall: Solid chat capabilities and little else.

A full featured and easy to integrate with Team Chat App

Apr 17, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: For starters stock emoji game is strong. The ability to easily and programatically turn up anonymous private rooms for customers is huge. This is something lacking in almost every other competitive product. APIs are easy to use. Tons of third party integrations so you can easily alert, monitor, and notify from all your apps.

Cons: Not too many gripes apart form service interruptions which can be frustrating, but also things happen and just helps to have backup communication methods in distributed workforces.

Capterra loader

simple and very useful for business meetings

Jun 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: this app help me and my team to keep a real time following of our individual works with the screen share tool. The UI is really nice, easy and simple to understand all the features. My team and i works with dropbox so is a big pro that hipchat provide the interface for this to apps works almost together

Cons: Some of my coworkers experimithins some bugs in they android system cellphones, that cost some time for us some times, but nothin serius. Also the price is not the best in market, with this app you must pay for some functions that you can find for free

Overall: help the team to keep in touch in all the projects we are on and this actually improve our production by get the works do not more quickly

Simple and user-friendly tool

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like Hipchat because it makes conversations with my workmates so easy. The conversation history is stored and is always available. The actual chatting part of hipchat is great and what I love is the fact that you can use emoji's on your conversation. It also allows you to send images and it's good that you have an option to have a private conversation.

Cons: It would be nice to see if hipChat can add more emoji's . And I hope hipchat will give us the option to delete a conversation or history.

Meets our companies needs for in-house communication.

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: HipChat is easy to install and either use the desktop client or the web client. They are always posting new updates and fixes without really changing the core product--so users always feel comfortable with it.

Cons: I can't really think of a negative of the software. Perhaps one of the Pro's actually appears to be a negative at times because the software requests that you close in order to apply updates. Since they regularly update the software, it seems to require regular restarts (maybe once every three weeks).

Fun tool to increase internal communication

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: HipChat is a great tool for boosting communication among teams and within your organization. I think HipChat has some fun features that other similar products lack. In particular, I enjoy all the emojis and animations that make team communication a little more fun and exciting. As a company that also uses Jira and Confluence, I also appreciate some of the basic integrations available across all of these platforms.

Cons: I think HipChat could be better positioned as a video conferencing platform and more than just a messaging app. Would like to see some of these features enhanced to get more capabilities from HipChat.

Capterra loader

We love hip chat! If you are looking for website instant chat look no further!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ever since we have begun using this software we have not even consider looking into any other companies. There has never been one problem with Hip Chat. As soon as someone messages us it notifies us right away and sales have truly picked up.

Cons: I have put a lot of thought into recommendations for Hip Chat and so far have come up with nothing! I'd actually prefer if they kept everything exactly the way it is now!

Overall: Ideal platform for any company looking to add live web chat to their website.

Capterra loader

HipChat

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ever since I started with my company 4 years ago ,hipchat is one of the easiest and fast mode of communication that we have across the board locally and internationally, we have two sites which is in the US and Asia.

Cons: Up to this date i cant really complain maybe adding more emojis?

Overall: The overall experience with Hipchat is Awesome! This delivers the messages in real time which is crucial in the operations team and the management. This makes our business more efficient in delivering exceptional customer service.

Office Communication Must Have!

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We used this software in the office. It's wonderful for in-office communications. We can easily send messages when we send over customer calls and have conversations with multiple departments at once. Perfect for quick questions, updates, etc. Definitely recommended for larger offices.

Cons: I don't really have any cons to this product, I never experienced any problems. The only thing is that the conversations don't get saved forever but that's the point of it being for quick chat communication. If you are discussing important information that needs to be re-looked at that's when you would use email or another platform.

i am not using this software now and got switched to Slack due to lack of some feature

Mar 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Cons: As compared to other software in the category like slack, it lacks feature clarity. integration with other App as it is available in SLACK is not available in case of Hip chat.notifications in HipChat are inconsistent between mobile and web app. Editing and deleting the message at will is not good in Hip Chat as user to dig and go through setting and chat history. But in Slack it is quite comfortable.Video call quality in Hipchat is certainly better then other software like Zoom.Only admin is allowed to setup chat groups, find out or going through activity logs for any specific is tedious in Hipchat. Mobile app version is not that much good it is slow and sometime loose the connection with server. Certainly not the best tool to use when we have other better option available like slack and zoom.

Doesn't Fare well In comparison to Slack

Mar 13, 2017
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Comments: I use both Slack and HipChat on a daily basis to communicate with different teams at my company. Hip Chat is very clearly overshadowed by Slack in functionality, usability, and general responsiveness.

Pros: Integrates with other Atlassian products

Cons: Mobile app is weak - logs me out randomly and is inconsistent with when I receive notifications (a huge problem since this is the point of the software) UI is clunky and hard to navigate, needs a huge overhaul to even begin to compete with Slack. Ability to easily create chats and group channels is clunky is not seamless. You must create a full room and invite people. Slack allows you to create group chats on the fly just by typing in names.

An excellent tool to facilitate communication between team members.

Jun 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: A good video conferencing tool, it also allows members chat with each other, creating chat rooms. You will be provided with an activity log so you can collect all the required information. It is well integrated with JIRA, datalog, Jenkins. You can easily facilitate sharing of media files between the participants. Helps in efficient browsing and for small member teams, the service is free. Hipchat supports animated memes or gifs. Allows tagging and third-party integration.

Cons: We can't create temporary chat rooms. Some users find it difficult to use the system, improvements in graphical user interface would be ideal. Sometimes the file sharing creates a time lag. It can be used as a video calling app as screen sharing tends to be extremely slower to response.

Light, easy and great product with scope for more features

May 07, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: The product feels very light and easy to use. I really love the interface as it's direct and information is easy to find. Straight to the point. It is quite stable as I haven't seen any crashes yet. Loads easily as well. The shortcuts to write code and the ability to find various shortcuts and use the is very nice.

Cons: This is very simple and can be enhanced by adding some cool features like custom gifs, more & better integrations with other providers.

It works really well to communicate with other employees

Aug 17, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can pull it up anywhere and send messages, pictures, or links to any employee in our office. I also like that you can set up specific rooms for certain divisions of our company. We have for sales, support, and engineering.

Cons: Sometimes it logs me out and it will take a minute to load. Also when I get to work in the morning, it takes the longest out of all the programs to start up on my computer.

Overall: We are able to quickly communicate with anyone in the office.

Capterra loader

Solid Team Chat Software with Great Jira Integrations

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you are currently using Jira for your software or project management, you must install Hipchat. It takes the current features of Jira and brings them to a whole new level, letting you share tickets and workspaces within your team.

Cons: Getting it set up on our internally hosted solution is a bit of work. Cloud integration is easy though. It isn't as up to date as slack or other team chat software out there now.

Overall: Increase team productivity. Easier software management.

Hipchat has become my new collaboration tool

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is very well done and the integration with Confluence, JIRA, Bitbucket and Redmine is very ingenious. We have used several collaboration tools based on chat, but we can say that Hipchat is the best. The availability it presents on all platforms is very useful and it is easy to make the transition between the servers. It can be used on Windows and Mac desktops without any problems. The only thing that I have been able to observe is that for the Mac client it offers a very useful screen capture function, being the opposite for those Windows clients. The version hosted in the Hipchat cloud offered us the benefits of very low implementation and maintenance resource requirements.

Cons: Some users have told me that sometimes it has errors, and they do not allow to access the account again, but it works again after several attempts, (please check this comment and solve with some update).

Overall: It allows us to save efforts during calls. Transmit messages is very simple, even in different places it has become very easy and easy to use, (only publish it in the group and it appears). It is useful for small talks and file sharing.

Easy-to-use software for group and video chats

Mar 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Hipchat features group and video chats. I used it with a couple of clients of mine, who have this in their environment. I loved that you can just copy-and-paste screen captures into the software, without needing to save the screen capture first. They also have cool shortcuts for doing just about anything on the software.

Cons: Hipchat is prone to crashing. Sometimes, it goes offline without any warning. I found myself at times typing text into a chat window, without knowing that I was already offline, and that my teammates could no longer see me as online. This was quite a hassle, since I find myself missing important messages at times.

Overall: I had to use this because it was a client requirement. However, if given a choice, I'd have used another program because Hipchat is unreliable at times, crashing without any warning, or even logging off without me knowing that I'm no longer online.

Very well integrated

Oct 23, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Hipchat is very well integrated with the Atlassion tool chain for example Jira. It is easy to connect rooms to the issue tracking system and set up chat rooms for team communication on the fly

Cons: Hipchat is lacking a bit of formatting features for code pastes and also to do easy edits of you already sent messages is not possible.

Overall: Hipchat is our internal communications tool. We are using extensively the issue tracking connection to have an eye on newly created tickets.

Easy to Use; Not Too Shabby!

Apr 19, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use

Cons: Only Admins can set up chat groups

Overall: We use HipChat for our real-time interoffice communications. We have group chats set up, and individuals can also chat among themselves. It's really great, though it's always embarrassing when you think you're in a private chat, and in reality, you're writing in the ENTIRE company's group chat!

I do wish everyone had permissions to set up groups, so you could have a chat group for, say, the company kickball team rather than just formal work chat groups. And I'm really not a fan of the emoticons. But it's a breeze to use, and I'm a huge fan of having both visual and auditory notifications. I need to hear the tone alerting me to a new message, and I need to see that flashing yellow on my desktop with the red number reminding me I've forgotten about the tone I heard. It's great having both features, and being able to utilize both simultaneously. Overall, I'm a fan of HipChat.

Recommendations to other buyers: Improve Emoticons and Ease of Use of Emoticons!

Capterra loader

Review

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Attaching pictures and file are very easy. Can store message history. Easy to search chat history, picture and files. Icons, stickers and GIF's are very creative, attractive and fun for users.

Cons: The software is expensive. You will have issues if your flash and plugins are not updated.

Overall: I have a very good experience so far with Hipchat. It is recommendable. It will solve your communication problem if you have large company on different site locations.

Capterra loader

Simple, without bells and whistles

Jul 19, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Makes collaboration simple

Has a mobile app

Has a web app

Allows to install integrations

Allows to have video meetings

Cons: Video meetings consume a lot of resources

HipChat sometimes just logs you out without any reason

App seems out of date and clunky

Overall: This is a good app for text collaboration, sending links, sharing files etc. However, the app seems a bit out of date and heavy. This app is going to be replaced by Stride and this appears to be a much better option.

Fast and Easy chat app

Mar 21, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I like how easy it is to message other employees fast over the Hipchat app. I can also use one of their other features such as the file uploader to share multiple files at once, or just drag and drop anything into Stride. I also like how I can grab my work directly from Google Drive and Dropbox

Cons: I don't like the cost of using it. I believe the acquisition from Altassian has resulted in higher prices to use it.

Organized Group Chat

Jun 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: The search feature and permission settings for each chat room. Love the updates to User interface, visually appealing, and streamlined. I like how all of the chats rooms are arranged in the left column. I love the option to download my own emoticons. It keeps work and personal chat fun and engaging.

Cons: I sometimes miss the 1-1 chats. Notification (sound and color) should be more prominent and distinct. Sound notification can become slightly annoying, but the settings can be changed.

Overall: Organization, personalization and ability to create various rooms for different organizational tiers.

Makes team communication very easy

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money

Pros: I enjoy the ability to break out into different rooms. This makes it easy to monitor different projects concurrently. I also like the ability to ping individuals within the rooms making communication much more directed and purposeful, which is a big time saver.

Cons: It does not always seem like the phone app and the computer software update simultaneously, and having to toggle between the two can be a pain point.

Capterra loader

Very basic office chat application

Aug 20, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: -Simple and easy to use UI.

-Web and mobile apps.

-Gimp and emojis are good.

Cons: -Notification system of the mobile app is really bad. You don't get notified many times especially if you are not mentioned directly.

-No proper support.

-Some keywords don't work consistently. Like /code sometimes work and sometimes don't.

Overall: Overall HipChat is simple and minimalist office communications app which lacks many features like video calls, screen share and direct integration with configuration management tools.

But if you are not a power user and are in a small business environment who just needs simple chat application then I would recommend it.

Capterra loader

Awesome way to communicate with the team!

Dec 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Great notifications. I like that it will email you that someone is chatting with you if you aren't online or haven;t been in a while. Super easy to use and our company is benefiting greatly!

Cons: Sometimes it has a little lag. I have also found that I sometimes have a hard time attaching a photo or video but I don't do it often so not a big deal.

Overall: Super fast way to reach out a team member. Get a much quicker response than email.

Hipchat rocks for company communication

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: None

Overall: Our company has used Hipchat for the last couple years. We've been impressed with the ease-of-use of the product and the attention to the product. Every week or two, we're getting updates, which are easily applied via restarting the software. It is hosted software and easily implemented and FREE! We have even added our Asian partner so that he can easily contact us in the evening (morning for him).

Recommendations to other buyers: I like this much better than google chat or aol messenger--it seems more appropriate for a corporate environment.

Great communication tool!

Aug 08, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: * Full integration with another atlassian's products.

* Low cost per user.

* Native apps.

* My team can stay connected in any place.

* I can organize the work of subteams.

Cons: * The sync of notifications between devices has some issues.

* Only 1-1 video calls.

* Sometimes shows people offline but they are online

Overall: No more personal chats for projects! All communication about projects in one place no matter where are the team

The integrations make it appear worth it.,

Oct 27, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Hipchat makes it really easy to integrate with other Atlassian tools like Jira or Confluence. Allowing your day to day tasking to be automatically fed into a chatroom.

Cons: The UI feels dated, and some of the very basic functionality you would expect from a software designed to communicate across different areas of the office are missing. I believe the team can improve the functionality of Hipchat, but it will take some work. Our company switched from one solution to Hipchat, and after a year of use we decided to move to yet another suite of tools.

The perfect chat app for teams

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use and the various applications for pc, iOS and Android are all very high quality.

The possibility to add personalised icons and to do video calls are the cherries on the top!

Cons: The notifications can be improved. Would be nice to add links to invite guests to a room or to a video chat.

Overall: The main goal was to facilitate the communication in the team. The application solves the problem perfectly!

Nice tool for team coordination

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows app for all platforms including windows and mac. HipChat allows users to create private/public room and they can collaborate there. Rooms can be for specific topic discussion. Room video call is a nice feature. It allows integration with many third party plugins.

Cons: Search need to be improved when using desktop application. I would love to see more emojis and more plugins.

Saves a lot of time!

Aug 24, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a very easy product to use and allows you to communicate with co-workers fast while saving you time from walking around the office.

Cons: There seem to be a lot of updates to the software and you have to restart the system a couple times a week.

Overall: Being able to have conversations about new events throughout the office without having to leave your desk. It is also a great tool to get opinions from co-workers as well as ask questions when needed.

Not a big fan of hipchat...

Mar 13, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: Being able to add custom emoticons is pretty cool. Complaints aside, the app does allow you to chat with colleagues, which accomplishes its main goal.

Cons: It seems like there are numerous server side issues because on many occasions we'll lose access to hipchat for an extended period of time. The mobile app isn't always consistent in showing which chats have new messages which can cause messages to be missed.

A great collaborative chat system for your organisation

Feb 28, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Hipchat is easy, light weight and has a ton of integration with other software.

Dedicated client is also a big plus, possibility to af a on premise install is also super interesting.

Cons: The price is hight if you want persistant data.

There is a lot of competition for this type of software. Hipchat is a good tool, but you can easily find software doing pretty much the same, but that are free.

Great team communication platform with nice features

Jan 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Available on multiple platforms (Web, Android, IOS, Windows, Mac...)

Provides real time chat for our teams with dedicated chatrooms

Allows easy exchange of documents

Has an API to integrate with other systems

Cons: Receiving message on android sometimes lag a little (this might be due to settings on the phone) otherwise I don't have much to say.

Overall: We get instant communication between teleworkers and in house staff. Our call center personnel can get quick access to other resources if they need information while on call. We also use a room for announcements which makes it really easy to reach everyone.

Basic features are fantastic; advanced features not so much

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The actual chatting part of this software is great. I love the fact that it keeps history for all your chats. The rooms are great; and getting them setup and inviting specific individuals is easy. Private rooms are awesome also.

Cons: The video chatting is probably the worst I've ever used. I need to use another app for video chatting since HipChat can't keep a solid connection.

Easy, fun tool for team communication & collaboration!

Feb 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: HipChat is one of the easiest, best tools for team collaboration and instant messaging. Reliable, intuitive and offers some customizations.

Pros: Very simple to use, intuitive (for the most part), offers calling ability (very useful for international teams), easy file sharing, etc. Also offers fun emojis that every team can customize and add their own. Overall very good reliability, and very efficient tool.

Cons: Sometimes HipChat logs you out accidentally/automatically, with no notification (until you switch back to tab) which is annoying. Calling can sometimes have minor connectivity issues, but for the most part is stable. Customization and functionalities could be improved by adding more options (like sorting chats easier, etc.)

A great product from Atlassian that stands on its own

Feb 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Hipchat is a very simple, very functional, very useful, and easily managed platform. The free tier offers a small team to work and get into a workflow with the product before expanding it to the greater organization. Intuitive and simple design, combined with a product that "just works" makes Hipchat a no brainer, with or without other Atlassian products.

Cons: It does lack some of the features that newer entrants like Slack offer, but it's all about how complicated you need your chat program to be. Definitely not a deal breaker.

Capterra loader

For young teams, it really is hip!

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: I like the ease of use in that the structure is intuitive. You have a team and rooms. You can see when others are online in your team. It's great for a team of about 50 people. It makes more sense to people right off the bat than Slack, which has to really be explained with how different teams work with multiple email addresses and channels are hidden until you search for them.

Cons: We needed to be able to see the customizable status without hovering, which is why we moved to Slack. But, I believe they just added this feature.

We use HipChat for our interoffice communications and find it so easy to reach everyone!

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of setting everyone up, adding new users, removing users that no longer need access, and the ability to communicate with others immediately throughout the day is great.

Cons: The one complaint I have is that the desktop version does not alert you on the taskbar if you get a message in room instead of directly. This may be a setting but I haven't been able to figure it out.

As a membership advisor and use HipChat to communicate with my team members and other departments

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how the software allows various types of documents and media to be shared. It allows us to discuss patient membership concerns real time. This reduces the wait time for patients and fosters education between departments.

Cons: I wish I could keep the window up even when I'm going into a patient account. I hate toggling back and forth. I would rather the hipchat window float. If I don't want the window in view I can minimize it.

Overall: Real-time discussion between departments and providers saves a lot of time, especially when a quick clarification is needed.

Capterra loader

Easy to User Internal Company Chat Software

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The overall ease of use has to be one of the best features of this software. Additionally, their uptime is fantastic.

Cons: Occasionally file size constraints can be troublesome. Nothing that a quick email can't solve.

Overall: We have been using hipchat professionally for years. We are ourselves a SaaS organization and really appreciate comprehensive solutions. Nice to stay within the Atlassian family of products as well.

Capterra loader

Great chatting tool with file sharing capabilities, but needs some reliability

Feb 06, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The file sharing capabilities were really easy to use. Files are posted, and an AWS link was generated for the file, which is very convenient for sharing the file via emails or online. The link stays valid for as long as I have needed.

Cons: Reliability was an issue for our team. The application would sometimes not open, or it would open and appear to function, but the rest of the team would not be receiving your actual chats. This was a frustration for our team.

Overall: Great way to keep the team in touch with eachother, but many solutions can do that.

Capterra loader

HipChat - Bringing memes to the workplace

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: HipChat allows for private or public chat rooms where users can collaborate, post code, integrate automatically with Jira, and most importantly post memes and gifs that help make even Monday's fun. There is also a whole marketplace of add-ons to create bots, add automation, bring in news feeds etc.

Cons: I have not experienced any issues using HipChat

We use HipChat currently as our main way of communicating at my work.

Jun 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use...very easy to maneuver, msg people, etc. I like that there are integrations, for example bonusly (kudos).

Cons: You can't sort your conversations, say alphabetically, or even pin important ones. That is highly frustrating however it doesn't deter us from using it. The main other issue is that you can't have more than one admin. to a room...that's just silly.

Nice app that does the job.

Jun 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its quite simple. You can create rooms very easily, you can find people very easily and special commands are easy to use. API integration is simple too

Cons: The captcha thing is really annoying. When you tried a wrong password too many times, it asks to select pictures with or without some type of images but its very buggy. Most of the times there are no responses

The best option to establish clear communication between co-workers.

Feb 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We searched for time the best way to communicate internally, we used some more known options, however none liked it as much as it was HipChat. Its friendly interface and its easy use, made us select it as the primary work tool to communicate with each other.

Cons: We would like to have interface updates, more customization options for users to be more entertaining, although I have to mention that just as we have worked perfectly.

Overall: If you are looking for efficient and fast communication within your company, this application is the ideal one.

Excellent chatting tool, sadly eclipsed by new Slack which has less features

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A user of HipChat on their mobile device or desktop is automatically correct status when the decide/ desktop is unlocked or locked. Either unlocked, you're active and appear reachable, as you should.

Cons: That it is being withdrawn due to merger with Slack. The mobile device status integration on HipChat is better than any other product on the market.

quick chats for status updates and pinging someone to update tasks

Sep 22, 2018
3/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Nearly forgot about this piece of software. We used to use it for quick internal communication amongst the team to ping someone to update their tasks or get updates from peers. However we have since used slack for the communications as its available virtually everywhere with offline notifications. Slack and atlassian have joined forces for internal communication. HipChat is being discontinued. If still available, it is a quick solution to pop a notification to a colleague whilst working on the admin part of tasks.

Cons: Integration to chrome can only either be enabled or disabled by administrators for single people. It does not make use of group policies therefore when you start out, you do not get browser notifications. There is not automatic sign on. You have to sign on at least 3 times a day in order to be able to use the built in application. This leaves room for missed communication. (Atlassian is partnering with slack, issues raised previously would have been resolved by Slack.)

Perfect for Inter-company Communication

Jul 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Allowed for ease of communication throughout different departments within our company. Can easily communicate with an individual, or create groups/rooms depending on a project or department.

Cons: Would be great if HipChat could add more communication features. Screen Sharing, Video Chatting, and Group Video chatting would all be great features.

Works great for inter-company communication

Jul 25, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It makes communication amongst my company convenient and easy. You can communicate one on one or by creating public / private groups to discuss amongst branches of the company.

Cons: HipChat should implement more communication features so that I don't have to use other applications like Skype / Google Hangout for screen sharing and video chats.

Hip Chat is great collaborative tool

Feb 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1.Hip chat is simple and sleek tool

2.Easy to use and very user friendly

3.Easy for team collaboration

4.Works on any platform

5.UI is clean and green

6.Good support for mobile platforms

7.Hip chat can be integrated with other tools like Confluence, JIRA, Bit bucket etc

Cons: 1.Unnecessary messages/notifications sometimes

2.Hip chat mainly works with JIRA

3.Search is not impressive in Hip chat

4.It automatically logs out sometimes

Overall: Great tool in team collaboration and for passing message in the team.

Capterra loader

Good enterprise collaboration and communication tool by Atlassian

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good group support

Private group support

Can integrate with Jenkins, JIRA,Confluence

Good mobile support with notifications

With the help of @, we can notify to the the right person or whole group with @all

Cons: Mobile tools are not that good as its competitors.

Some time we have to bear with unwanted messages

Overall: Best messaging tool by Atlassian

Great Chat Tool

Jun 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I loved how simple it was to use. If you were wanting to put in a video or a picture, it made the process very easy and didn't give you any problems.

Cons: It was a little too easy, almost like an entry level player into the company chat world. I have now switched companies and we use Slack and it just has so many more features than HipChat.

Review of HipChat

Sep 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Conversation history is stored and is always available

Conversation history does not disappear when a chat window is closed

Chat rooms are a good option

Integrations with third parties are very convenient (Sumo, Bonus.ly etc.,)

Cons: Conversation history loading time is too long - scrolling up takes a while.

When an account becomes inactive, the chat history disappears.

Video calls are not great.

Overall: Makes conversations with colleagues easy, even if they are offline. Conversation history can easily be referred to.

HipChat is a Great Application for Team Collaboration and Communication

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: HipChat allows our IT teams to collaborate with ease. This allows for more efficient and effective communication among our teams. Our users have found it to be easy to use and prefer this group messaging platform to the other messaging applications we have. Video and screen-sharing is also easy with HipChat.

Cons: The user signup process can be a little tedious. Also, the customer support was a little lacking at times.

Overall: HipChat allows for easy team collaboration and communication among our IT department.

HipChat

Nov 07, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: For company purpose it is good software and we can link jira with hip chat so any task detail in jira message it open in jira.

Cons: There are so many updates in hip chat so if we can not update hip chat software not working properly.

Overall: I am using hipchat daily but it looks and feel are not so good and its not a bug free product there are so many bugs in software.

Hipchat is a great tool, it's free with most or all Atlassian software. We used it to replace Lync.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to create teams is nice, we used it to create department based teams which could then message entire teams at once and teams could message all members at once with questions and answers or announcements. It also allowed us to create personal emoticons which was always a good laugh. We also created special groups for major changes / implementations / production updates and it allowed us to communicate quickly and effectively without being on a bridge call.

Great chat software

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can make group, private group, share document , user use it everyday and never get a call for a problem with this software, it's a must for IT support.

Cons: The only thing i can find it's HipChat got some problem with older video card, you need to add a line to the path of the software, the company have great support about this.

great software!

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: we use this software as internal chat communication at work and is exclusive only to people who are listed on the group. the privacy it provides and user friendly access makes it easier to connect within our workplace and even outside

Cons: it don't really have much option but you can still send pictures and files

Great tool for communicating with coworkers

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: HipChat allows you to create group chats or talk to someone individually. It's great for sharing notes, documents, and files... and makes compiling food orders in the office a breeze ;)

Cons: The only complaint I have is that it is sometimes difficult to download certain types of files when sent via chat. Mainly CSVs.

We used this for our work communications for several years

Jul 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: I really like the emoticons that they have, it makes it fun to communicate with coworkers. The rooms are easy to set up as well and you can do various things like phone calls and video chats.

Cons: It has many updates, and sometimes the software will freeze up when using it or chats will stay in a state of limbo.

HipChat is Amazing

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: HipChat is, hands down, the best messaging software I have ever used at a company. It was so easy to use, it allowed me to IM individuals, or IM in a group. It allowed me to link anything I wanted in the chat - documents, links, images, text, anything you can think of.

Cons: HipChat had a few days where it would crash or not be working as well. I have no idea if that was something on our IT team's side or something with HipChat, but for the most part it worked great.

We looked for an appropriate work chat room forever and I'm glad we found hipchat.

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the ability to install different apps & features into the chat which are extremely useful. Also, all of the agents in my office have the app on their phone for hipchat, which allows person to person, person to group chats, allowing everyone to have access at any time.

Cons: There isn't much I would complain about for this software. I would say that I wish it was easier to grant permissions to certain users, but otherwise, it has all of the functionality I require.