Atlassian

HipChat

4 / 5 264 reviews

Who Uses This Software?

Our customers are startups, mid-size companies, and large enterprise organizations.


Average Ratings

264 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $1.00/year/user
  • Pricing Details
    https://www.atlassian.com/software/hipchat/pricing
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.hipchat.com
  • Founded 2002
  • United States

About HipChat

Great Teams Use HipChat - A group messaging app built and designed for team communication and collaboration. With HipChat, you can do video chat, send group messages, create searchable persistent team chat rooms, send 1:1 messages, share files and integrate with over 200+ products, and more.


HipChat Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

HipChat Reviews Recently Reviewed!


Capterra-loader

Hipchat helps my team communicate in the quickest, most efficient way.

May 18, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hipchat allows you to communicate effectively and quickly. Working on a design team, it helps us share work and provide feedback while all working remotely. The boards help us keep track of who is on what project, and we share what we are working on within each board.

Cons: Finding shared resources in hipchat is a little difficult. I'm not the biggest fan of the right hand side bar on a board that just shows links. I would prefer for those links to be able to be named or have the conversation tied to it, or an image attached to understand which link is for which project.

Overall: The communication alone is a huge benefit. But knowing who is online and offline with the green, red and yellow dots makes my job easier because then I know who is online and who is available to talk to about a certain product/project. The ability to save conversations, store conversations and have conversations quickly is incredible.

Used daily for work

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: The biggest thing is the ease of use for me. I work for research and development for a tech firm and we used it to coordinate meetups

Cons: The emoji and gif integration wasn't as seamless as I would have liked for chatting. Although we had the ability to choose, the options were limited and elementary at best.

Overall: ease of use
cost

Excellent

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: it seduced me because it integrates with Trello Github BitBucket and many more tools and has desktop applications or for Windows Mac and Linux

Cons: When I have several chat rooms, I do not always know where to start reading because it does not appear in any different color or does not mark the chat that has new messages

Simple but outdated

May 14, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality

Pros: Easy to use, I like how you can have different chats that can be public or private. The team also liked adding their own emojis.

Cons: It's outdated, we have moved over to slack which is a definite upgrade compared to HipChat. we liked it whilst it lasted.

A good way to communicate with peers

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It allows me and my co workers to share files needed for work as well as to communicate easier on a day to day basis

Cons: There are times (maybe juts a bug on my end) but history is being deleted on the conversation tab.

Streamline communication for the best workflow.

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: The ability to chat with co-workers in real-time, at any point in the day, is as good as, if not better than most chat applications out there.

Cons: Nothing really major as far as cons go. Sometimes some service interruption can get tiresome some, but overall it¿s nothing much to worry about.

Decent in system chatting for collaboration on projects

May 10, 2018
5/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about this software is that it's a part of the Atlassian Cloud system, in that it can integrate with their cloud systems.

Cons: What I like least about this software is that it's not the easiest to implement after our team is already using another chat software. Don't get me wrong, it's not bad, just for us it didn't work out great.

Simple but sometimes a little too simple

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's very simple and easy to use. Because it's so simple, it works very quickly. We use it everyday for work, where we have over 100 people and dozens of chat groups. I like the different privacy options available per group, and also the fact that there's no limit in changing user handles. (We really have lots of fun with it at times -- builds company relationship.)

Cons: Sometimes I feel like it could get an upgrade -- maybe in design, formatting options, etc. Because it's very basic I sometimes feel like I'm 5 years behind when I'm on the window. Also wish I don't have to go to the HipChat page to toggle my account; being able to change my photo shouldn't take additional steps, I think.

Light, easy and great product with scope for more features

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The product feels very light and easy to use. I really love the interface as it's direct and information is easy to find. Straight to the point. It is quite stable as I haven't seen any crashes yet. Loads easily as well. The shortcuts to write code and the ability to find various shortcuts and use the is very nice.

Cons: This is very simple and can be enhanced by adding some cool features like custom gifs, more & better integrations with other providers.

Capterra-loader

We love hip chat! If you are looking for website instant chat look no further!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ever since we have begun using this software we have not even consider looking into any other companies. There has never been one problem with Hip Chat. As soon as someone messages us it notifies us right away and sales have truly picked up.

Cons: I have put a lot of thought into recommendations for Hip Chat and so far have come up with nothing! I'd actually prefer if they kept everything exactly the way it is now!

Overall: Ideal platform for any company looking to add live web chat to their website.

Great for team conversations

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Private and public rooms, - Private conversations, - API for integrations, - Integration with Jira.

Cons: - I guess mobile app do not work well with sending big files. Few times it multiplies my message with attachment without me knowing it until I saw this on my laptop.

Capterra-loader

Not my favorite

May 03, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the ability to give everyone their own sound when something good happens so we can celebrate and each person can be identified by their own sound.

Cons: It can be difficult to import new users and getting it to upload and refresh on its own is also challenging.

A great tie-in to other Atlassian products

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: Hipchat is similar to many competitors, but distinct in that it links directly to your Jira and Confluence accounts. This is valuable for internal documentation and other uses your businesses may have. If you use Atlassian products, don't waste your time with any competing chat applications. Hipchat has a mobile application, desktop app and a web app.

Cons: The iOS application hasn't been updated for iPhone X yet. It's about 7 months after launch and still no update which isn't the end of the world but very annoying.

Overall: Hipchat links directly with our Jira and Confluence accounts and is very valuable to our business practices.

Hipchat is a solid messaging tool but leaves me not entirely satisfied.

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that I can use night mode, create public and private groups, tag specific people or everyone in the group.

Cons: The search function will only show you a string of 10 or so messages around the message you are looking for instead of being able to scroll up or down throughout the rest of the conversation at that point in time. Very frustrating.

Overall: Everyday use is sufficent.

As a membership advisor and use HipChat to communicate with my team members and other departments

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how the software allows various types of documents and media to be shared. It allows us to discuss patient membership concerns real time. This reduces the wait time for patients and fosters education between departments.

Cons: I wish I could keep the window up even when I'm going into a patient account. I hate toggling back and forth. I would rather the hipchat window float. If I don't want the window in view I can minimize it.

Overall: Real-time discussion between departments and providers saves a lot of time, especially when a quick clarification is needed.

Has addressed our needs perfectly

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is very easy to use. The company really does a great job in communicating with you when they are making changes, etc. It is a very good product.

Cons: Well, there really are no cons to speak of with this product. It does exactly what we need for our small business for it to do.

We use HipChat for our interoffice communications and find it so easy to reach everyone!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of setting everyone up, adding new users, removing users that no longer need access, and the ability to communicate with others immediately throughout the day is great.

Cons: The one complaint I have is that the desktop version does not alert you on the taskbar if you get a message in room instead of directly. This may be a setting but I haven't been able to figure it out.

HipChat is good but needs to integrate more

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: As an internal communication tool hip chat is great. You can easily talk to people and get responses. The video chat is average but gets the job done.

Cons: No way to create threads or comments. No ability to integrate other software into it. There is a huge gap compared to this and slack. They basically are different platforms.

I have adapted to HipChat but probably not my favorite IM tool.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Our Engineering team loves HipChat and I think that is mainly why we use it. I came from Skype and Slack but have adjusted to this tool. I like the ability to add rooms and have the privacy set on the rooms.

Cons: I would like an easier way to have a group chat without having to setup a room. I would also like an easier way to set and show your current status.

Used as a tool for inter-team communications.

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to communicate quickly with team mates through easy to use and well developed chatting. The functionalities are suitable for small and large teams.

Cons: More than one file cannot be attached to a chat simultaneously thereby slowing transfer rate of attachments.

A full featured and easy to integrate with Team Chat App

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: For starters stock emoji game is strong. The ability to easily and programatically turn up anonymous private rooms for customers is huge. This is something lacking in almost every other competitive product. APIs are easy to use. Tons of third party integrations so you can easily alert, monitor, and notify from all your apps.

Cons: Not too many gripes apart form service interruptions which can be frustrating, but also things happen and just helps to have backup communication methods in distributed workforces.

The tool was helpful in quick inter-team communications.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and good functionalities. The availability as an app or a web-app aided in accessing the software from multiple locations.

Cons: Inability to attach more than one file at a time within the chat environment could make it a cumbersome process.

Great tool for communicating with coworkers

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: HipChat allows you to create group chats or talk to someone individually. It's great for sharing notes, documents, and files... and makes compiling food orders in the office a breeze ;)

Cons: The only complaint I have is that it is sometimes difficult to download certain types of files when sent via chat. Mainly CSVs.

Good tool for chatting

Apr 13, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how easy it is to use, how clean the interface is, and how you can @mention people in rooms. Oh, and the ability to create different rooms.

Cons: I don't like how hard it is to search for a specific chat, and how you can't sort hipchat users from A-Z.

This platform is super fun

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy this platform makes it to interact with my colleagues. The customizable emojis is a great touch. I never had loading problems with HipChat.

Cons: The reason my company switched from HipChat to our current platform is because we wanted a way to call, video chat, and IM colleagues all in one platform. I think that would be the con of HC.

Excellent chat solution for teams

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: HipChat helped our large team of people communicate regardless of where we were. HipChat has a solid mobile app that made it easy to continue conversations even if we weren't at our desk.

Cons: The native Windows client periodically would run into performance problems, and with a high DPI display, the text could be quite hard to read at times.

Capterra-loader

A nice team collaboration software

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: HipChat more or less does what it's made for. If your team is dispersed, then HipChat helps you to communicate with it's chat and instant messaging platform.

Cons: It is sometimes buggy and slow. Sometimes connecting takes a lot of time, and there may be some delays.

Overall: Team collaboration

HipChat is an effective and easy to use messaging system.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the layout of HipChat and the ability to monitor and/or access different rooms. The software is very helpful when working on multiple projects at the same time. The app also works really well.

Cons: As a user, I have not had any issues with the software. It's the best messaging system that I have used thus far.

Hipchat improves collaboration

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Comments: Valuable tool for the working professionals.

Pros: Hipchat provides the ability to instantly collaborate with colleagues anywhere in the world to communicate information, ask questions, or disseminate information to a group. The ability to add images and send formatted code snippets adds significant value to this product.

Cons: It would be nice its it had more skins than just the light and dark. The information with the dark skin is difficult to read. One other minor issue is that it will sometimes lose network connection and you have to restart it to get the connection back.

Forget the last minute meetings with your team with Hipchat everything is easier.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything you need to maintain a fluid communication with your work team and your clients. It is so efficient that you can save files or conversations if you use them.

Cons: I think it lacks that its interface is more harmonious, intuitive and easier to use more than anything in their chat rooms. The quality of the video chat is very good but it needs a bit to improve the speed. The rest is a very good tool.

Overall: HipChat allows me access from any browser and access from mobile devices for iPhone and Android. It also allows integration into social networks like Twitter. It is all you need to keep in touch with your work team.

Great inter-company chat

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It hooks into everything Atlassian with relative ease, and it has basically every single feature you would want a company chat to have.

Cons: While it's features are great, Slack is sort of running the show with an incredibly close feature set.

Its a great piece to your atlassian environment

Apr 04, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Its great for collaboration, the callout feature is key for getting colleague/team's attention. Also some great tools (and fun stuff too!).

Cons: If you're already a Slacker, it may be tough getting used to HipChat. The UI is a bit different for sure.

Standard chat application to use internally and stay connected with coworkers across offices

Apr 04, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Simple, easy to use, no training needed to understand the software. Had fun emoji's to liven up conversations.

Cons: Notifications could easily be missed, there were outages and service issues. Typically these were resolved same day but could cause delays in communication.

Simple, effective chat software

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use Hipchat daily for interoffice communication and do not have any phone system in the office. Hipchat is a great tool for quick chatting and pretty cheap.

Cons: The search functionality is basically useless, which would be very handy to quickly find information from past chats.

Easy-to-use software for group and video chats

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Hipchat features group and video chats. I used it with a couple of clients of mine, who have this in their environment. I loved that you can just copy-and-paste screen captures into the software, without needing to save the screen capture first. They also have cool shortcuts for doing just about anything on the software.

Cons: Hipchat is prone to crashing. Sometimes, it goes offline without any warning. I found myself at times typing text into a chat window, without knowing that I was already offline, and that my teammates could no longer see me as online. This was quite a hassle, since I find myself missing important messages at times.

Overall: I had to use this because it was a client requirement. However, if given a choice, I'd have used another program because Hipchat is unreliable at times, crashing without any warning, or even logging off without me knowing that I'm no longer online.

Capterra-loader

For young teams, it really is hip!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I like the ease of use in that the structure is intuitive. You have a team and rooms. You can see when others are online in your team. It's great for a team of about 50 people. It makes more sense to people right off the bat than Slack, which has to really be explained with how different teams work with multiple email addresses and channels are hidden until you search for them.

Cons: We needed to be able to see the customizable status without hovering, which is why we moved to Slack. But, I believe they just added this feature.

Capterra-loader

A robust alternative to Slack

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: HipChat (now Stride) is another great tool from Atlassian and it offers an amazing user experience, besides it enables us contact our team with ease through chat, direct messages, channels and video meetings. We've been using the free plan.

Cons: The fact that HipChat (Stride) offers almost everything that Slack already does, but it's not used as much. So if you want a tool for both personal and business purposes (in one place with different accounts), I wouldn't recommend it.

Just another chat.

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Once again the environment of Jira + HipChat + bitbucket + confluence works like a charm.
It is really good for Project Management teams and as a developer I love it that it is based on the xmpp protocol.

Cons: There was a notification issue, people say that slack overwhelms them but hipchat did the opposite.
You could miss notifications or actually notifications are not sent.
Lastly it did not allow for channels to be created on the fly and just add a few people to talk with.
The user feel was not great either.

Overall: Messaging.

Great collaboration tool for small business

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We use Hipchat every day during work hours to keep the whole team involved. You can start different chats and easily manage talking to a team that may be distributed.

Cons: Right now there we don't really have any cons for Hipchat. It's great for a small team that needs to keep collaboration frequent.

i am not using this software now and got switched to Slack due to lack of some feature

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Cons: As compared to other software in the category like slack, it lacks feature clarity. integration with other App as it is available in SLACK is not available in case of Hip chat.notifications in HipChat are inconsistent between mobile and web app. Editing and deleting the message at will is not good in Hip Chat as user to dig and go through setting and chat history. But in Slack it is quite comfortable.Video call quality in Hipchat is certainly better then other software like Zoom.Only admin is allowed to setup chat groups, find out or going through activity logs for any specific is tedious in Hipchat. Mobile app version is not that much good it is slow and sometime loose the connection with server. Certainly not the best tool to use when we have other better option available like slack and zoom.

Fast and Easy chat app

Mar 21, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how easy it is to message other employees fast over the Hipchat app. I can also use one of their other features such as the file uploader to share multiple files at once, or just drag and drop anything into Stride. I also like how I can grab my work directly from Google Drive and Dropbox

Cons: I don't like the cost of using it. I believe the acquisition from Altassian has resulted in higher prices to use it.

Hipchat changed my perception of business communication, it is very efficient and easy to use.

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I really liked about this software was its adaptability, its efficiency when it comes to having a real-time communication, regardless of whether it is within a small group or the entire company. Its interface is simple with a nice design that makes it unique. What fascinated me most was his support for all the conversations, even if you had a hardware failure you can recover that data thanks to the Hipchat Data Center, definitely the best of everything!

Cons: Hipchat is one of those software that they like and very much. Your free trial is as good as the paid version. The price value relationship is very fair. I love!

Overall: With Hipchat the communication within the company is much more solid, it allows us to keep up with the tasks and that is very important.

Great product for team collaboration.

Mar 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The fully featured chat rooms and direct messages make for great collaboration. Love the block quote options and who doesn't love a custom emoji?

Cons: Okay, the only drawback to hipchat (and reason we eventually moved to another platform)... someone frequent cuts in service. It became a regular (monthly?) occurrence that we'd lose it for an hour or so.

HipChat makes communicating fun.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: HipChat is your modern day AIM. You can instant message, see who is online and available, build chat rooms, share files, etc!

Cons: The notifications can get a little overwhelming. You do have ability to control them- turn them off, turn on sound only, etc.

Hip Chat is a very good tool to communicate internally or externally with our project members.

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use HipChat in our project as it comes with JIRA and other Atlassian softwares like confluence and bitbucket.
Our teammates communicate daily and use it in both formal and informal ways to manage projects/software development.
To create the rooms for discussion is very easy as it is collobarated with JIRA and confluence.
Since HipChat and JIRA are belongs to same group so HipChat has decent and hassle-free integration with JIRA.
It is having the Cross-platform support and hence runs on most of the computing devices and it is having the efficient search too.
Very good in Media/file sharing across the members.

Cons: Mobile app is not very responsive, Sometimes connection to HipChat servers are taking too long even on good internet speed.
We cannot use this tool for video and audio calls as the response is very slow.
Costwise Little expensive
Better notification system is required when the the user is offline.

Overall: We use HipChat in our project as it comes with JIRA and other Atlassian software's like confluence and bitbucket.

Hipchat has become my new collaboration tool

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The interface is very well done and the integration with Confluence, JIRA, Bitbucket and Redmine is very ingenious. We have used several collaboration tools based on chat, but we can say that Hipchat is the best. The availability it presents on all platforms is very useful and it is easy to make the transition between the servers. It can be used on Windows and Mac desktops without any problems. The only thing that I have been able to observe is that for the Mac client it offers a very useful screen capture function, being the opposite for those Windows clients. The version hosted in the Hipchat cloud offered us the benefits of very low implementation and maintenance resource requirements.

Cons: Some users have told me that sometimes it has errors, and they do not allow to access the account again, but it works again after several attempts, (please check this comment and solve with some update).

Overall: It allows us to save efforts during calls. Transmit messages is very simple, even in different places it has become very easy and easy to use, (only publish it in the group and it appears). It is useful for small talks and file sharing.

Great chat software

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can make group, private group, share document , user use it everyday and never get a call for a problem with this software, it's a must for IT support.

Cons: The only thing i can find it's HipChat got some problem with older video card, you need to add a line to the path of the software, the company have great support about this.

Great for Team Collaboration

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the ability to chat with coworkers while also being able to set up my own "rooms." We have it separated by teams and has proven very useful.

Cons: The video chat feature is sub-par to something like Skype. It does drop calls, but works for the most part.

Overall: collaboration

I use Hipchat every day for quick communication needs for the workplace.

Mar 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The fact that Hipchat has the ability to integrate with Jira and confluence makes work a lot easier.

Cons: Sometimes it is slow and unresponsive for my team. Feels dated compared to other communication software.

Basic but does what it should

Mar 12, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Integrations with JIRA and Confluence are great. Custom emojis are fun, and overall it does what it should, allowing team members to instantly communicate. Interface is clear and simple, although there certainly is nicer looking software out there.

Cons: We ended up moving on from HipChat to a more full-featured instant messaging and collaboration tool. HipChat is a basic chat platform and doesn't offer features like ad hoc group chats (without creating a separate room) or an inline video player. Chat histories are purged after a short amount of time, which is frustrating, and the search features are mediocre.

Hipchat - Our medium of cross collaboration & interaction between teams

Mar 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Ability to create specific rooms including the required participants.
2. Feature to tag specific people using @ of one of the team member.
3. Share files and ability to link hip chat notification with Jira & Confluence.

Cons: Though we have been really satisfied with the features of the product, but one thing in particular that we suggest is improved is to have an option to broadcast a message to the entire team.

Easy to use collaborative platform

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is fantastic. We use it every day in company chats. No matter employees who are remote or in office, it allows for quick and easy communication. It's simple to set up and simple to use. I would recommend this software to any small business.

Best Team Collaboration Chat Point

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Best User Interface
2. Very easy to communicate with team members, creating group is a added great features
3. Collaboration chatting using Atlassian products - Awesome

We used this for our office for 9 months. It was a fantastic program. Easy to use

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We used the free version and loved it in our office. It made communication between our team very easy and efficient. I would highly recommend it.

Cons: The only con is that they made us switch to Stride. Stride does not have all of the features that HipChat does, so we are currently looking for another software.

Great for internal communication at work.

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It is quick and easy to use and is our team's go-to platform for all individual and group conversations. We can shift from work topics to more fun topics easily with the gifs and emojis that the platform offers.

Cons: Overall, software is really great but over the past couple of weeks, it has been slow and unresponsive at times for our team members.

Tired package, lacking functionality

Mar 05, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Software provides basic chat functions, group organization, image and file uploads, as well as good capabilities to notify the appropriate people to page them to chat. Mobile app extends functionality to ensure people can see mesages directed at them when they are not on the computer.

Cons: Previews from links are poor. No inline video player. Feels dated compared to free alternatives like discord. mobile app can take some configuration to work in an effective manner (not notifying you constantly.)

Overall: Solid chat capabilities and little else.

Effective team chat

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used this to communicate with people that were on a team with me, and we found it to be very helpful for jotting down ideas as well as bantering across each other.

Cons: I think that this software is so good that it can be somewhat distracting at times! It really is a world of difference from email.

Easy to communicate with business customers

Feb 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It provide facility to talk with customers in groups chat and all the information received at end point path. We can create chat room for meeting. It also provide voice and vedio call feature.

Cons: Sometime i faces issues in audio voice and vedio call equality is little bit low, but i am with it. It should add user customized emoji option.

Overall: Easy to grap new projects from customer as provide interface to intract with customer's more closly.

A great collaborative chat system for your organisation

Feb 28, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Hipchat is easy, light weight and has a ton of integration with other software.
Dedicated client is also a big plus, possibility to af a on premise install is also super interesting.

Cons: The price is hight if you want persistant data.
There is a lot of competition for this type of software. Hipchat is a good tool, but you can easily find software doing pretty much the same, but that are free.

Hip Chat is great collaborative tool

Feb 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1.Hip chat is simple and sleek tool
2.Easy to use and very user friendly
3.Easy for team collaboration
4.Works on any platform
5.UI is clean and green
6.Good support for mobile platforms
7.Hip chat can be integrated with other tools like Confluence, JIRA, Bit bucket etc

Cons: 1.Unnecessary messages/notifications sometimes
2.Hip chat mainly works with JIRA
3.Search is not impressive in Hip chat
4.It automatically logs out sometimes

Overall: Great tool in team collaboration and for passing message in the team.

A great alternative to Slack

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Things I like: Great functionality for the no-cost edition which is always a great way to boot. Multi-platform, nice interface and good integrations with certain apps.

Cons: It'd be great to have screen share for group video chat included as well in the free tier with transition to Stride. Asking too much maybe...

After the introduction of HipChat in our office, communicating with team mates became so seamless.

Feb 27, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The best thing i like about this application is that it is supported on wide variety of platform and is free of cost for basic version. Also the group chat feature is very helpful to communicate a message to the fellow team members. User can get video calling feature at which i feel is bit on high side. Also prime member gets unlimited searchable chat history which comes handy at times. Emojis are customizable, they look cool. All in all it solved the issue of cross communication between comapny people.

Cons: I felt video calling feature of HipChat is not that great in comparison to other options available. UI looks outdated and needs upgrade. User face technical glitches most of the time.

Great app for connecting with team members. You can chat instantly with a group, or one one one.

Feb 27, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use. I love that you can easily share files, which is super important when connecting with the team.

Cons: There have been some occasions when the app will disconnect or shut down, but I think this is supposed to save battery life.

Fast way to communicate with others in any way you want.

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I liked about this software was that I could manage group chats, chat with one person or two or three at a time. It was great. Gave me a lot of options in icons and I could use it on my phone and out of the browser as well.

Within a university of communication, we need the best tools to communicate

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are looking for a tool for a long time, which will help us to communicate within the school with all areas, we have phone lines but we think they are outdated and we wanted to renew, so this chat is phenomenal

Cons: I would just say that with a couple of updates the tool can be even better than what is already, everything else is ok right

Overall: Excellent comunication

Capterra-loader

Good enterprise collaboration and communication tool by Atlassian

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good group support
Private group support
Can integrate with Jenkins, JIRA,Confluence
Good mobile support with notifications
With the help of @, we can notify to the the right person or whole group with @all

Cons: Mobile tools are not that good as its competitors.
Some time we have to bear with unwanted messages

Overall: Best messaging tool by Atlassian

HipChat is a great service that makes team communication easy

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The service is very straight forward and easy to use. No one has any questions or issues whenever they start using it. It just simply works. My favorite perk, over other chats, is the ability to sort and rearrange your contacts (those you chat with). Mobile apps are good too.

Cons: Not as many integration as competitor chat applications have. Wish they had a few more many streamed ones.

A great product from Atlassian that stands on its own

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Hipchat is a very simple, very functional, very useful, and easily managed platform. The free tier offers a small team to work and get into a workflow with the product before expanding it to the greater organization. Intuitive and simple design, combined with a product that "just works" makes Hipchat a no brainer, with or without other Atlassian products.

Cons: It does lack some of the features that newer entrants like Slack offer, but it's all about how complicated you need your chat program to be. Definitely not a deal breaker.

We Use Hipchat for our office communication. It allows us to create teams and chat in single window.

Feb 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very user friendly. It allows us to access the old messages as it has messages history. It also allows us for the Video Chat. Installing this application is very easy in the Desktops. It also provides emoticons which gives us immense pleasure to share with the team. Chat process is very fast by this application.

Cons: Screen sharing is not that good when we are having a video chat with someone. I found that this application is little bit slow in Mobile when compared to Desktop. Authority is given to admins only to create the teams to chat. Application gets closed whenever updates are happened which irritates us sometimes.

Overall: Time is saved alot here by using this application, which increases the productivity of the individual teams which leads to achieve the organization goals in less time.

HipChat has been of great help to us to improve the internal communication without distractions

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We started using this tool or app when we looked for alternatives to whatsapp since employees were always distracted by non-work conversations. So we use this app for work only.

Cons: Everything has worked very well, we have achieved a harmony between time and deliveries that makes us all happy, communication within the company has improved significantly

Overall: If you are looking for an alternative to instant messages for companies, this is the solution

It is an instant messaging service, similar. You can upload your gifs to chat!...That is really fun.

Feb 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software has a clean and comfortable interface to use, it is easy to share images, files, screen photos. It serves to communicate with your work team in either the office or remotely.

Cons: So far it has worked well and without problems. Maybe I can make video calls and share a little heavy files through chat.

Overall: HipChat is not the typical boring chat, being able to integrate gifs and emojis takes away the heavy chats of work (without leaving aside the professional question)

Easy, fun tool for team communication & collaboration!

Feb 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: HipChat is one of the easiest, best tools for team collaboration and instant messaging. Reliable, intuitive and offers some customizations.

Pros: Very simple to use, intuitive (for the most part), offers calling ability (very useful for international teams), easy file sharing, etc. Also offers fun emojis that every team can customize and add their own. Overall very good reliability, and very efficient tool.

Cons: Sometimes HipChat logs you out accidentally/automatically, with no notification (until you switch back to tab) which is annoying. Calling can sometimes have minor connectivity issues, but for the most part is stable. Customization and functionalities could be improved by adding more options (like sorting chats easier, etc.)

Capterra-loader

Group chat and collaboration that does not require a degree in rocket science

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have tried a lot of programs out there, this is simple.
You can create rooms, choose who you invite to the room, make the room private and that is it
You can start chatting and colaborating on each single room (rooms can be used from projects for example)
So everything is related to the same project.
You can start with Free which is awesome

Best communicator to discuss with team members

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. User Interface is very simple and clear
2. Easy to Use
3. Creating group and discussion is very simple with chat
4. Inviting members in easy clicks, helps more

Capterra-loader

Excellent for business chat

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Incredible software for chat between users of a company, offers private conversations, groups, messages and what I like the most is that it offers videoconferences and thus be able to make a more effective communication among employees

Cons: I feel that its interface is very heavy and it does not suit me at times, it gets very slow and it takes a while to respond, I would like it to improve that, the rest is very incredible

simple and nice

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like the UI - super perfect and simple to utilize, just the most vital capacities are available so there's no messiness. The senseless emoticons enable me to add identity to something else "proficient" correspondence. Furthermore, it's anything but difficult to share records.

Cons: The notices are conflicting - some of the time I get them on my telephone when I'm disconnected, here and there I don't. Once in a while I get an email that one of my rooms was refreshed, now and then I don't. I likewise wish there was a free video conferencing capacity. We could utilize it for a long time for reasons unknown without paying, and after that it was expelled. It was an incredible incorporated video/call highlight; why influence me to go to a different device that will enable me to do it for nothing?

Hipchat was a fine communication tool for my team.

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the HipChat keeps the history of our chat. We're able to search the chat and find key discussions or statements.

Cons: The notification system could definitely be improved. You either get notified every time or never. It's hard to catch up with chats other than using the search function.

What would I ever do without you?

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: HipChat has given me the ability to speak to my entire team via message or video chat. This can happen regardless of if i am in the office or in my car. Just in case you're trying to contact someone and they are not in hipchat that fact that is notified via email that someone is talking about them, or that they have a message is amazing. So many times we send a team member a text message they never received. One of the greatest moments in my life was being sent something important via Hipchat and going back and finding it with ease... I love you hipchat ...

HipChat is Amazing

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: HipChat is, hands down, the best messaging software I have ever used at a company. It was so easy to use, it allowed me to IM individuals, or IM in a group. It allowed me to link anything I wanted in the chat - documents, links, images, text, anything you can think of.

Cons: HipChat had a few days where it would crash or not be working as well. I have no idea if that was something on our IT team's side or something with HipChat, but for the most part it worked great.

Hip Chat is just a Poor copy of slack

Feb 12, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: HipChat does have some good integrations and does function as a basic collaboration tool. It has decent customizations and allows for multiple teams to collaborate. It also is a closely tied to JIRA with can be useful when discussing deployments.

Cons: Overall it seems like HipChat is just banking that you will use it because you use JIRA. We have found Slack to be more flexible and it drives higher user engagement internally which is the most important metric when launching a new collaboration platform.

The best option to establish clear communication between co-workers.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We searched for time the best way to communicate internally, we used some more known options, however none liked it as much as it was HipChat. Its friendly interface and its easy use, made us select it as the primary work tool to communicate with each other.

Cons: We would like to have interface updates, more customization options for users to be more entertaining, although I have to mention that just as we have worked perfectly.

Overall: If you are looking for efficient and fast communication within your company, this application is the ideal one.

Business Chat

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Has a nice clean user interface, not a lot of clutter. It's easy to share files, images, screenshots. I pretty much gets the job done for a chat application.

Cons: I prefer slack over this product. Slack in my opinion is much better and used more broadly in my industry.

Overall: Onsite and remote team communication through a chat application.

Top-notch messaging app

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Hipchat is easy and effective, with nothing of importance it cannot do. Along with all the technical integrations (which I don't use much), the basic chatting capabilities are tremendous. Everything is very fast! No silly bells and whistles like some chat software either.

Cons: Would be nice to have more sorting capabilities of your contacts, but not a major deal. You're left with a long list of everyone you've chatted with before, so manual sorting would make it easier to find the right person without typing in their name and scrolling.

HipChat is perfect for quick back an forths with someone

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great way to talk to people within your company if its nothing important and you just want to chat it up for a little bit and let some steam off or throw out a few jokes.

Great Small business software

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is great for communicating around the office. We have chats going all day long with remote workers. It's a very smart choice for small businesses who collaborate and may not be side by side.

Cons: There are no functionality cons that I can think of. Some of our team members like to send back emojis and we'd love to see Bitmoji added to the software. It would personalize use much further!

Hipchat is a great tool, it's free with most or all Atlassian software. We used it to replace Lync.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to create teams is nice, we used it to create department based teams which could then message entire teams at once and teams could message all members at once with questions and answers or announcements. It also allowed us to create personal emoticons which was always a good laugh. We also created special groups for major changes / implementations / production updates and it allowed us to communicate quickly and effectively without being on a bridge call.

Capterra-loader

Good tool for office communications

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use. There aren't a ton of features, which makes it pretty quick to adopt. It's also very easy to send images and files, as well as speak via video.

Cons: The video chat feature lags at times. I also wish HipChat offered the option to create a group chat instead of having to create a room and add people to it.

It is a stable chat app & does the job well, despite not being as feature packed as competitors

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a stable and reliable piece of software and does what it promises. Hipchat has a clean interface and good integration with other Atlassian tools such as Jira. Overall, I'm fairly happy with this. Room-based notification control is key to keep sane with a chat application, and I feel that it does this well.

Cons: The two most obvious things Hipchat is lacking is emoji reactions to messages and threaded conversations, but I can live without these.

Capterra-loader

Great chatting tool with file sharing capabilities, but needs some reliability

Feb 06, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The file sharing capabilities were really easy to use. Files are posted, and an AWS link was generated for the file, which is very convenient for sharing the file via emails or online. The link stays valid for as long as I have needed.

Cons: Reliability was an issue for our team. The application would sometimes not open, or it would open and appear to function, but the rest of the team would not be receiving your actual chats. This was a frustration for our team.

Overall: Great way to keep the team in touch with eachother, but many solutions can do that.

Easy Office Communication Tool

Jan 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use. Simple features. Great for easy communication (instant messaging) with others and sending files to each other.

Cons: Sometimes it can be a little laggy or can freeze up a bit. Other than that I don't have much to complain about. It's a pretty simple product.

Great tool to use to collaborate with your team.

Jan 29, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It helps a lot for keeping the team connected and sharing projects easily. Also works great across mobile and desktop devices.

Cons: I feel like there is constantly updates that take time to load. I have also seen other features available in comparable products that are not available in hipchat.

Great communication tool for the office

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Hipchat is very easy to use and intuitive. Some great features are that users can create public/private chat rooms and add people to them very quickly. It integrates with the rest of the Atlassian product, being able to know when someone makes a pull request o commits some code (Bitbucket), when a new ticket has been filed (JIRA), when a specific build has finished successfully (Bamboo), but also it integrates with different products, such as Datadog, Salesforce, Jenkins, Giphy, etc.

Basically, it eases the communication between the people throughout the company, no matter how far you are from the others.

Cons: If you configure tons of notifications (when people commit code, create Pull Requests, create tickets, apart from configuring bots to monitor services such as Datadog, etc.) for a room and there is a lot of activity, this becomes a pain instead of being an advantage. But this is more an inconvenient regarding the configuration the user can perform, not about the product.

Capterra-loader

Great for company chat

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The things I like most about this software is that it works with Atlassian software and that it is easy and simple to use.

Cons: The things I like least about this software is that it does not have simple group chat. The mobile app is terrible and there is poor audio.

Daily office communication without it cant imagine.

Jan 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ui is great. Integrates really well with all other Atlassian products. We integrated it with the bamboo pipeline and the bitbucket so we get updates whenever a code is pushed or the pipeline is run and deployed to the testing server. can paste images from clipboard directly!

Cons: Takes up lots of memory, almost always 1st or 2nd place in my system processes taking memory. Waiting to upgrade to Stride hope it fixes it and also brings in the video conf feature.

Great chat program

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use. I can quickly find out who is online and available and who isnt. The activity log is also a nice feature to have.

Cons: it has its quirks sometimes. wish we could screenshare a little better. other than that seems to work out just fine compared to others

Overall: nice program.

HipChat review

Jan 24, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: What can I say except.. what an awesome program! It's easy to use for everyone! It's hip! Perfect for work and school

HipChat is a great way to stay connected to your team

Jan 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are currently using Slack but I have also been testing HipChat. It is also very well priced compared to slack.

Cons: I do like the software, however, I find that it could use some more features. I would love to see task management and brainstorming features added.

I like the user interface. It is simple, clean and very easy to use.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hipchat is a simple, easy to ease, peer-to-peer chat program. It does log all the activities, including chats, uploads, images, screenshots. It also allows you to create as many custom rooms for discussion or problem solving, for example, we generally setup a room for each JIRA being worked on so the right people always has access to the latest information. The activity log is crucial to be able to dig through chats and information sent a month or even several months back. Don't forget about the customized emojis (shared across entire company)

Cons: Hipchat is a simple, easy to ease, peer-to-peer chat program. It does log all the activities, including chats, uploads, images, screenshots. It also allows you to create as many custom rooms for discussion or problem solving, for example, we generally setup a room for each JIRA being worked on so the right people always has access to the latest information. The activity log is crucial to be able to dig through chats and information sent a month or even several months back. Don't forget about the customized emojis (shared across entire company)

Overall: I like the concept of the video chat, but I feel it's not executed as well as some other video based softwares (such as Zoom). It's great for just video conferencing, but if you need to screen share, it can be a bit laggy. If you're looking for a way to get your remote team connected, HipChat is a great software. It's great for quick meetings when you just need to connect face-to-face, but if you need to do more "robust" screen sharing, I would suggest jumping to another software for that level of detail

We use Hipchat for easy in office communication.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Hipchat has made it easier to pass a message along to a co-worker across the office, especially if they are on the phone.

Cons: I have had many issues with the software freezing, while the rest of my computer is operating at a normal pace.

HipChat is easy to use, easy to set up and makes communication fun.

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I enjoy that it does not have that many features, that way you are not overwhelmed. It does what it is supposed to do, chatting, sharing files.

Cons: I would prefer more bots, almost like in Slack.
HipChat has sometimes connection problems, thats what I would like to have improved.