BQE Core - Project Accounting

4 / 5 71 reviews

Who Uses This Software?

Architects & Engineers Interior Designers Industrial Designers


Average Ratings

71 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.95/month/user
    See pricing details
  • Pricing Details
    Our pricing is simple - you only pay for the features that you need.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • BQE Software
  • www.bqe.com
  • Founded 1995
  • United States

About BQE Core - Project Accounting

BQE Core transforms the way you run your architecture firm. Provide principals, project managers, and entire staff with the information they need. Monitor KPIs like project performance, time and expense, and profitability. Watch status of tasks by phase, track progress, and compare budgeted hours and costs vs. actual. Core lets you effortlessly monitor people, projects, and budgets, so you can focus on doing what you do best. Sign up for a free 15-day trial.


BQE Core - Project Accounting Features

  • 2D Drawing
  • 3D Modeling
  • BIM Modeling
  • Client Management
  • Contract Management
  • Document Management
  • Drafting
  • Manufacturing Design Data
  • Project Management
  • Proposal Management
  • Visualization / Presentation

BQE Core - Project Accounting Reviews Recently Reviewed!

Great Customer Service

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is great and makes the tedious aspects of practice more bearable. BQE (Denise in particular) is consistently the best customer service experience our firm has -period. Has been that way for years. It is amazing. And the ability to receive prompt and helpful guidance when we run in to issues (which is rare) often immediately is the icing on the cake.

Cons: We have been using AO for 10 years now and I cannot think of anything but when an issue arises BQE has been there to Support us.

Terrible Customer Service

May 12, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Lot of report options, that's about it.

Cons: Horrible customer service. All they want to do is sell you expensive blocks of "training hours". Our training hours were spent waiting for our trainer to connect with his supervisor to get the answers to our questions. Then we come to find out that some of the initial information we were given about certain features and data entries being optional turned out to be required. BQE said they could help us fix the errors based on their incorrect information for hundreds of dollars which was just about the same price as what we paid for the software to start. Unbelievable, definitely feel like there was a lot of over-selling of the intuitive and seamless nature of this software. Does not seamlessly integrate with Quickbooks at all as it was advertised.

Great tool for the Architect's office

Apr 12, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, this is a good office management tool for the architect. We have used it for the past 10 years and find it invaluable in all we do in managing projects and running the business.

Pros: The product is great for the management of a project from time and expense reports to document management. It also manages the office contacts and calendar of events for all the employees. It will give you in real time if you are making or losing money on a project. It tracks and creates invoicing for all project clients. If you use QuickBooks, it is integrated directly with that software for complete accounting management. It is a great tool for Architects in that it is formatted for what we do (tasks and phasing of projects). If you have internet connection, you can get access to this program while on the road,

Cons: When opening up project file, it takes 2 or 3 clicks to open up a file, such as Word, PDF and AutoCAD. Very, Very frustrating. Many of my employees do not use is function and simply use Window file manager to open and move files. We should not have to do this. It uses Java in the background for some of its operations, and I am not a fan of Java... it is always updating. Updating of the software is somewhat difficult for the person not a computer nerd.

Excellent customer service!

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Help is really fantastic in getting us up and running. Support engineer was really quick and really efficient, and I really appreciated that. Our company has been using ArchiOffice for 6 years and so far things are going smoothly.

Longtime ArchiOffice customer

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The AO program enables us to be more professional in so many ways and, if we do run into any snags, their staff are always right there to rescue us!

Best business investment we could have made

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software has allowed us to organize and manage our projects unlike ever before. It also has allowed us to eliminate a staff member that managed the invoicing, time sheet management and in general, all the work involved to chart and track a project's profit or loss. It also has a calendar of events and to do lists for all the staff that has helped us to manage the activities of all the staff members. Being web based, it also allows us to access the software from multiple offices, job sites or from anywhere else we have access to the internet (phone or computer).

Pros: The project planning and tracking of the finances (budgets, timesheets, and invoicing/receipts of payments) are great!

Cons: Hard to come up with a con, but the only one I can think of is that it takes 2 (sometimes 3) clicks to open a file. I think they are working on improving this to get it back to one click as it was before. Also, uses Java that I am not a huge fan of.

Recommendations to other buyers: The server for the software and project files needs to be dedicated and not a staff member's workstation.

Business Management

Feb 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: This is a good product to manage time and expense slips, as well as to create invoices. However, it is not terribly user-friendly. It would be helpful if there was a catalog or library of tutorials to get a full range of services that can be done with this program. However, their support staff is truly helpful - professional, efficient and approachable.

Archioffice - Excellent Customer Service

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have truly appreciated the help from Archicad's great customer support staff. The representative has helped us to navigate some odd scenarios, ones that mostly we created. Recently, one of our old invoices became "displaced" in the system. Although traces of its existence were present, the invoice wasn't. He was able to restore the invoice and make the file reappear. Thank you!

Pros: It can help do so MANY functions for your firm!

Cons: It does take time and practice to understand this program. A small firm with limited staff really needs to be patient while implementing this program.

ArchiOffice for small business

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: For a small firm of 15 employees, ArchiOffice has proven to be an effective software program to run invoices and a variety of reports covering employee time allocations and project budgets.

Pros: One of the best features about ArchiOffice is quick to produce project invoice documents. Another is their customer support. Have a question about how to run specific reports? email a specialist and they will be quick to respond with helpful answers and solutions. Another plus is the IT department's knowledgeable support engineers to help and guide software updates and installations.

Cons: I have not explored nor been schooled in all the functions and reports that ArchiOffice can produce so I can not elaborate on the "Cons" at this time.

Great Service!

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Anytime there is an issue, prompt response is given, with friendly etiquette. Thanks to the whole team for making every year great!

Pros: Ease of use.

Engineer Office Review

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have been utilizing Engineer Office since 2011 for a Civil Engineering and Survey firm. We have been happy with the refinements that BQE has put into place throughout the years to make it functional. We utilize it mostly as a timekeeping and billing complement to Quickbooks. In the last few years, we have successfully cut our time for billing down by implementing best management practices on entering data. Billing used to take a week from the closing date and now it only takes a day or two at the most. Overall the project management when it comes to billing is what we need to operate our business efficiently.

Pros: The billing functions on this product are very efficient when setting up correctly. The ability to have multiple fixed fee and time and expense items on an invoice is very useful.

Cons: The connection to QuickBooks can be somewhat difficult and inconsistent at times. It is best when you start fresh and have someone that understands the system. Beginners can make a mess of things if they don't understand the system.

Recommendations to other buyers: Take your time setting up billing practices with your business managers and your employees. If you follow a strict pattern of input, it will save you time in the end. Make sure all your projects are set up with correct billing addresses and contact information up front for proper connection to Quickbooks.

Projects can be created on the go!

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The process is easier with ArchiOffice. We can create projects within 1 minute and assign to the project team. It does not take all of our time to manage the projects.

Recommendations to other buyers: Easy to work with and fast in terms of processing.

ArchiOffice versus Harvest

Jan 27, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I have found the software overly complicated to use. Whilst what is can do is in no doubt the time required to achieve this is onerous. In having recently moved to Harvest, I have found this to be much more intuitive and simpler to get quick results.

Pros: Great capability.

Cons: Too much training required, better alternatives on the market.

Recommendations to other buyers: I would trial alternatives such as Harvest/Forecast. Which are great for time keeping, planning and keeping track of projects.

AO

Jan 24, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: There were quite a few "bugs" when we first started using it, but those have decreased over the years.

Pros: Denise in Customer Service is excellent. I have to call in not infrequently, and she always handles my issue quickly and nicely.

Cons: It's got issues as far as using it for accounting purposes. I'm learning to adapt.

Recommendations to other buyers: If you're looking for an accounting software, this isn't really what it's the best use is.

Great Customer Service and Support

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I just want to witness to the fact that everything that Engineering Office says about their wonderful support is true. A lot of companies over embellish and when you have a problem it is like pulling teeth to get some help. Not at Engineering office. They respond to phone calls and emails very quickly. The employees that they have in training and support should be the jewels in their crown. I have had the pleasure of working through frustrating problems with customer support, only to find it is some small thing and getting it fixed or training me to fix it goes quickly. Customer support representatives are FABULOUS and they have great patience and compassion for their customers. They realize that customers can't fix everything and that sometimes it is just beyond us. I learned this software quickly and came to a company that had not set it up correctly and nothing Sync'd together right. Customer support representatives held my hand and walked me through knowing that I was under a deadline. That is what is wonderful about this support team. They are human and they realize that you are human too and that things happen and they are there to guide the way, educate, and even fix the big problems. Anyone who chooses this software should realize that the Maintenance and Support fee that you pay is well worth it. Keep up the good work. It is very appreciated by your Customers.

Pros: It is very easy to use and you can learn it quite quickly with help of online webinars, the help pages, and just fishing around in the menus. Very clear and concise.

Cons: I wish that the SYNC process was done with a macro and I didn't have to do anything more than schedule it to go.

Recommendations to other buyers: If you are a small to medium firm, use Quick Books, and want a job costing solution that it is so much easier to use than Quick Books, then Engineering Office is a great tool to use. Simple and straight forward and easy to learn. Tons of Reports and management tools for Job Progress, Accounting, Job Costing, and Budgets. There are tons of ways that you can manipulate each of the reports that are provided. The reporting is truly amazing for canned reports. You can change your criteria all over the place to design a report that best works for your needs.

This is only my 3rd month using the software

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is only my 3rd month using the software, so my review is limited by my brief experience. With that said, I have had some challenges, but mostly because there are SO MANY ways to get data from AO, that it's hard to set the right criteria. That's where support from customer service has been a recent lifesaver!!!! Support was GREAT in getting us up and running very quickly, and covering the basics so we had no downtime in our billing, but the representative has been the BEST at helping me get through the day-to-day "Why isn't this doing what I want it too?!!" challenges. She is always quick to respond, either by e-mail or by phone/remoting-in often both. As for the actual software, I'm overall, very impressed so far. There are a few things I think could be easier to navigate, a quick link added here or there, but I'm getting used to where to find things. Regarding features and functions, most of what I've asked to get, output-wise, has brought the response, "That would be a custom report set-up." That's getting a bit frustrating to hear, but I do think this system will be very helpful - once we get all of our data entered, and we get used to using the system.

BQE Software support

Dec 22, 2016
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: I worked very closely with the representative to solve an issue I was having with ArchiOffice. I was in a bind since AO wasn't able to produce our holiday card list accurately. The representative was very patient and worked with me over many days to solve this issue. He never gave up, despite having a few failed attempts at fixing the problem. He was in contact with me many times to make sure the issue was resolved and after many tries, he got it. I am so thankful for his determination and patience.

Customer support is terrific.

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I enjoy working with Archi Office. I am able to collaborate with staff on invoicing with ease. I'm able to get all the reports I need.

Pros: Customer support & invoicing are great.

Cons: I'd like it to transfer/export invoices to other software online.

ArchiOffice Review

Dec 20, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This product has overall been sensational. It has improved the efficiency of our office tremendously. The trainers have been patient and very helpful. I did find that the training period was not long enough for me to understand all facets of the program, thus getting the full benefit from using it. There are still aspects of the program that I do not know how to fully utilize.

Pros: Functionality

Cons: The inability to create more custom reports not already installed in the system without incurring additional costs.

A huge help to our business.

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We started using ArchiOffice in April of this year. We purchased some training but still had questions along the way, which is typical when using a new program. The customer support has been a lifesaver. The response time is quick, either by email or phone.

Expensive mistake

Dec 15, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I signed up for the subscription after seeing the demo at the AIA Convention. I liked what I saw as it appeared to provide the reporting and project tracking I was looking for. I asked the product developer specifically about the product's interface with quickbooks and was told there would be no issue with the version I had and that is was a simple interface. Expensive mistake. After taking 6 hours over 2 days to install, they told me it requires a static IP address. I'm on Comcast and that runs on a huge amount. The next issue is the interface with Quickbooks. I've been on Quickbooks for 20 years and just stopping and shifting would create an issue for my accountant. There is no setup wizard, only an 84 page instruction book written by techies for techies. After spending about 5 hours on a Sunday to get the system up and running, I called to request assistance and they responded with an offer of giving me 2 sessions of training. I have 2 seats and this was more than I paid for both those seats. Finally 6 months after installing the program, I had a sales call from the company trying to get me to purchase additional capability. I let the rep know what I thought about the entire process and the cost for getting the system set up. I also let him know how frustrated I was at not being able to use the program I had purchased. He listened and told me he would get back to me. I have since waited 3 weeks with no response. It may work great as a stand alone product, but I have been unable to use it personally.

ArchiOffice 2016

Dec 10, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: Pros:
Access - app syncs nicely with the main project - for timesheet entry
Online/web access - makes it platform independent - so you can access program on Mac or PC
Duplicate projects - you don't need to start from scratch to create a project
Invoice/Transaction Entry - easy to enter and track

Cons:
Timesheets are not as easy as they could be - other programs allow you to enter time by the week - this is an individual entry per project, per day.
NTX is for the project or phase - can't be coded as monthly - tried many work arounds - nothing worked.
Back function doesn't work - if you are looking at a timesheet entry in a specific project - you will back out to the home page of the project - not the timesheet screen.

Archioffice is hopeless

Nov 27, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Bad customer service, did not refund, sever slow, fake promises

Cons: Behind in times

Excellent software and support

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We love Archioffice. It is a wonderful tool to help organize our projects and have a database for everything. We are very happy with it and more happy with the support we receive when we have questions.

Pros: Reports and Projects are so easy to use and manage.

Cons: Not being able to create a timeline for phases to allow a chart to populate with deadlines and tracking.

Denise Karp Software Advice

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The software meets our expectations, it has been a great acquisition for our company.

Archioffice - 2016

Nov 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Have been using archioffice fairly frequently for the past five years. I work for two companies - an architecture firm and an owner's representative. The program makes more sense for architecture firm - as it has trouble with the fee structure that we use for the owner's representative. Customer support is great - there are a lot on online tutorials, but we pay for the Gold support package - so we have a dedicated support representative who is familiar with our programming. Since our company is small - I don't have familiarity with the batch invoicing, but on an individual input - it works great. I find it pretty intuitive to pick and start using.

Pros: Access - app syncs nicely with the main project - for timesheet entry Online/web access - makes it platform independent - so you can access program on Mac or PC Duplicate projects - you don't need to start from scratch to create a project Invoice/Transaction Entry - easy to enter and track

Cons: Timesheets are not as easy as they could be - other programs allow you to enter time by the week - this is an individual entry per project, per day NTX is for the project or phase - can't be coded as monthly - tried many work arounds - nothing worked Back function doesn't work - if you are looking at a timesheet entry in a specific project - you will back out to the home page of the project - not the timesheet screen

Recommendations to other buyers: If you want to sync to QB (for expense and revenue tracking) - you need to set up the phases and job codes properly and do not veer from the templates set up - otherwise the synching will not work well

Alan is amazing

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My rep is responsive and decisive. A fantastic combination. You can tell is very experienced, yet deals with non-techie folks like myself very patiently and professionally.

Pros: Accuracy with invoicing. Accountability on time slips keeps staff focused.

Cons: Needs scheduling features. Needs workload tools. Reports are somewhat limited. I still have to do a lot manually

Recommendations to other buyers: Have specific tasks in mind when you get your training. It will make it more valuable.

Support following second look service

Nov 08, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: A rep was brought in to iron our a long standing issue we had with invoicing using your Online version. It has been reported many times before but the problem was unable to be replicated. The rep took the time to understand the problem and followed it through, successfully identifying the problem lay with the Custom invoice. It was able to be rectified and our next invoice run worked perfectly. Her support was worth a five star, and in the past 70% of the time the support issued have been resolved (although not necessarily in a timely manner) hence the 4 star rating on customer service above.

Pros: Problems are being resolved slowly - we've used the online version for two years now and have worked out way around the quirks to invoice successfully.

Cons: Response times, some functionality, being able to switch between screens quickly (e.g. when editing multiple timeslips), no way to quickly check GST being charged on each item. Invoicing process takes longer than it did pre the Online version, partly due to the process required to download invoices to the correct files (which used to be done automatically) to email through our Outlook for Mac. Often a problem needing support from the US because of the time difference.

Recommendations to other buyers: Online version has its challenges - slow to respond at times, and doesn't talk to outlook so exporting emails to email through our program is a lot more laborious than it used to be. (although, that said one of our staff members now advised there is a server in Sydney which should rectify this┬┐so we will monitor that in future.

AO review

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, I am satisfied with AO. There are a couple of things that are a little cumbersome like the AO/QB syncing and customizing reports but overall, AO is easy to use and it gets the job done.

Pros: There are some people in your customer support that have been outstanding and very helpful such as Denise Karp and Michael Ybarra. They have been a delight to work with and is always helpful. However, there are others that has been a little hard to talk to and understand.

Cons: AO/QB syncing. It would be nice to make the syncing easier esp when an error is found. Correcting the errors could get confusing to fix w/o the help from your customer support. Another con is the capabilities to customize your reports. It would be nice if we as the customer can customize our own reports such as to give us all various options to customize on our own. Also, upgrading to the next version should be easier. There are so many steps to upgrading and a step can be missed.

Customer Support

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you are considering purchasing this software for your company, take the leap. The program is great for tracking project time, expense, profitability and budget. Best of all the customer support staff is AMAZING! I've called so many times, I know them by name! They are extremely knowledgeable, helpful and patient. They will walk you through the simple things like running a report or more technical difficulties. No question is to small no task to large. Their customer support team is A+++++!

Software Advice

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Customer service has always been excellent. Replies to queries on made on the same day. This software is easy to use and an excellent product.

Software Use

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using this software for many years now, and i find it very user friendly. We started using it for one company and found it beneficial to add our second architecture firm. I find this software very simple to use to get the information we need while budgeting our projects.

Lifesaver

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Archi Office saved my sanity. When I began working at this company, invoicing and timesheets were entered into Excel worksheets. Then the accumulated data was entered into Quick Books. This created a large margin for errors. With our employees entering their time into a record keeping system, it is much easier to see who is spending time on each project. Everything I need for invoicing clients is tied together in Archi Office. Then I sync it with Quick Books.

Pros: I like that this system is engineered for architectural record keeping and that it syncs with Quick Books. The 'old' way we did billing and timekeeping left too much room for errors to be made. This system has reports for tracking projects which is very helpful.

ArchiOffice Saves me hundreds of hours

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Before we purchased ArchiOffice, we were doing all of your billing through Quickbooks. It was as tedious and time consuming process, filled with errors.

Pros: ArchiOffice allows me to pull together my invoices and produce them in a timely manner with a very professional look.

Cons: The online version of ArchiOffice does not sync with the desktop version of Quickbooks (the last time I checked).

Recommendations to other buyers: If you are using Quickbooks to do your billing, it is a no brainer to switch over and start using ArchiOffice.

ArchiOffice Customer Service

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: We have been using ArchiOffice for about a decade. The software is quite robust and has a lot of features. We use it primarily to track our time, project profitability, do billing. Technical Service is excellent at ArchiOffice. Denise Karp (with whom I have worked many, many years) and Alan Schlieper are readily available, thorough and patient with our needs. They take the time to show us how to better get the information we want out of the program and trouble shoot things when they go awry. This is essential, because while ArchiOffice is robust, it is also complicated.

Pros: time tracking, billing.

AO Review

Oct 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: I think AO is a good product. It has been a challenge to learn. I chose not to sync with QuickBooks, but wonder if that is the correct decision. Support has always been pleasant, prompt and knowledgeable.

CWB Review

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: I have been using this product since 2006 and have been pleased with the changes that have been implemented over the years. There are some issues that still require some tweaking.

Pros: I like that the product is easy to use and is relatively seamless.

Cons: I would like to be able to update slips in draft mode other than just splitting them between charge and no charge. I would love the ability to change all of the time on a slip in draft mode to no charge, at the moment, I am unable to do so. Additionally, I would love it if we could get rid of the pop up message "are you sure you want to leave the page," why can't I simply update the information without having to take this additional step, it makes things so tedious.

Awesome staff support!

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I've been using ArchiOffice for so many years now, I can't remember when I started! Each year it keeps getting better and easier to use. But the best part is the support! Whenever I have an issue, whether it be large or small, the support staff is ready, willing and able to help quickly, efficiently and professionally. I LOVE working with them (especially Denise!).

Pros: I primarily use A/O to track time on projects both for billing and to help me in establishing fees for future projects. Having all of this info at my fingertips is fantastic.

Cons: It doesn't always work as seamlessly as touted in terms of storing documents - it is easier for me to keep them in project files on my computer. Not a big deal.

Recommendations to other buyers: Go for it. These days tech support is worth a fortune and these guys are the best!

Absolutely fabulous for tracking time and doing invoices easily!!!

Sep 26, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to track hours easily and to do invoices easily. The options for how to handle a project a great too - hourly and stipulated sum with budget %. CUSTOMER SUPPORT is absolutely FABULOUS. Have never worked with a software vendor that gives this level of customer support; I've always had every question answered and any problems fixed right away. And when you send an e-mail asking for help, it is followed up in a timely manner.

Cons: The time clock on the hours can't be adjusted to fit the situation. But, there are other free software programs that will track this and then the data can be dropped into ArchiOffice.

Recommendations to other buyers: Remember it is NOT a bookkeeping/accounting system. But what if you want to making invoicing to your clients easier and faster, this is an excellent option. We went from the desktop version to the online version. It took a bit of getting used to, and now would never go back.

Great ArchiOffice Support

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: ArchiOffice is easy to use and the customer support is very responsive and easy to understand.

Cons: ArchiOffice is so powerful that I am sure it will take me a while to grasp its full capabilities.

Recommendations to other buyers: Have a clear picture of your expectations of the software. The reports and training can be more personalized that way.

BQE Support Service

Aug 15, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: ArchiOffice is an easy way to track time both billable and non-billable and to generate client invoices. In addition, ArchiOffice is able to run specific reports to help track phases and time by individual employees.

Cons: Some aspects are not intuitive. Running specific detailed reports can be a troubleshooting process until you happen to check and uncheck the correct check box. There is no user "How To" manual for reference or short video clips to view. It would be nice to see a page of every report that ArchiOffice can generate, use a dummy project and print out what is possible. I am sure that there are so many other features that our company could benefit from if we only knew the capabilities of ArchiOffice (without joining a training session that cost money)

Recommendations to other buyers: I would recommend that others figure out exactly what you are looking for in a software program like this and ask specific questions of the company of whether this software program can produce the reports and/or calculates you are seeking?

Quickbooks Integration Training

Aug 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Cons: The initial setup to interface with Quickbooks can be a little daunting, but a necessary evil.

Overall: ArchiOffice is the first software we have implemented structured specifically for Architects. Having everything (accounting, RFI's, ASI's, Submittals, etc) in one place is wonderful.
I have worked with ArchiOffice's Trainer Pam extensively. She is incredibly knowledgeable, but it is her patience that amazes me!

Recommendations to other buyers: Spend the extra money for additional training and assistance in setting up. It will make the transition much easier.

ArchiOffice

Jul 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: Very little to not like. The worst may be a few quirks in the interface that will sometimes makes you lose the data you entered if you did not save properly.

Overall: It is obvious that the software was created by an architect. The software "gets" us as architects and our unique way of doing business.

Recommendations to other buyers: Definitely give it a try. Once you do- it will be very hard to give it up.

Vendor Response

by BQE Software on August 05, 2016

Thanks, Roger!

I have been working with ArchiOffice since 2007. Long time user.

Jul 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Cons: Future projections are difficult. Being able to share budget v actual additional services is a bit complicated. I wish we could track benefit time separately from typical work hours so properly calculate efficiency.

Overall: The product, when used efficiently by all staff is very useful for tracking projects, future work, time and keeping contacts and those involved in projects clear cut. - If staff is not using the software as trained it can be a bit of a hassle.

Recommendations to other buyers: Through all of the versions we have used. Software based (on the server) to the current SQL version the senior support staff have been extremely helpful. They communicate what we need to complete and when we are in a bind they are always there to help. Without their support and knowledge of the product line as a whole I'm sure we would not be as efficient in trouble shooting when necessary.

Vendor Response

by BQE Software on July 29, 2016

Thank you, Lauren for being a long-time supporter of BQE ArchiOffice.

ArchiOffice

Jul 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It is obvious that the software was created by an architect. The software "gets" us as architects and our unique way of doing business.

Cons: Very little to not like. The worst may be a few quirks in the interface that will sometimes makes you lose the data you entered if you did not save properly.

Recommendations to other buyers: Definitely give it a try. Once you do- it will be very hard to give it up.

ArchiOffice Review

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: That i can't change the Invoice format freely, as well as not having the ability to show Consultants paid to date on them as well.

Overall: What I like best is the ability to communicate with the Vendors Technician freely and know if an issue arises that I am having a problem with I can rely on getting great help especially from my go to person Denise Karp.

Recommendations to other buyers: To give it time to learn the software and to make sure you to avail to your business the free updates and upgrades of ArchiOffice along the way.

Vendor Response

by BQE Software on July 27, 2016

Thank you, Mary!

Archioffice Review as an Architect who does the billings

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: I wish i could better utilize all of the services the product offers, but we are a bit entrenched in our own processes.

Overall: I like the ease of use, i am an architect, not a financial type, i understand this product and am able to use it effectively.
It has helped us control our billings and receiveables.
I also really like the customer support, Alan Schlieper, is very good at working with me in any issues that come up.
I tried to mark a 10 in the ratings below, but the survey would not allow. He is that good!

Recommendations to other buyers: I think that evaluating software has to come from experiencing working with the software. I know that for software to be effective, it has to meet it users at their ability level. ArchiOffice is organized to work well with the way architects work. We used to have Deltek, for 25 years, i had very little understanding of how to use that software, i was therefore reliant on our office financial manager to run the analytics.

Vendor Response

by BQE Software on July 26, 2016

Thank you, Bryan!

Archioffice Review as an Architect who does the billings

Jul 25, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the ease of use, i am an architect, not a financial type, i understand this product and am able to use it effectively. It has helped us control our billings and receiveables. I also really like the customer support, Alan Schlieper, is very good at working with me in any issues that come up. I tried to mark a 10 in the ratings below, but the survey would not allow. He is that good!

Cons: I wish i could better utilize all of the services the product offers, but we are a bit entrenched in our own processes.

Recommendations to other buyers: I think that evaluating software has to come from experiencing working with the software. I know that for software to be effective, it has to meet it users at their ability level. ArchiOffice is organized to work well with the way architects work. We used to have Deltek, for 25 years, i had very little understanding of how to use that software, i was therefore reliant on our office financial manager to run the analytics.

Easy to understand if you get the right person helping you.

Jul 25, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how I can email support with any questions I have and they will call or email me back with an answer.

Cons: Smart match could be better as well as the reports tab. There is way to many reports and it can get confusing.

Recommendations to other buyers: Talk to support with any help needed with learning AO.

ArchiOffice: truly created with architects in mind.

Jan 16, 2015
4/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: ArchiOffice was created by architects, for architects. They understand how we manage projects, budget time, and invoice. Their pricing structure is also very affordable now, reflecting the struggles many architectural firms have experienced since the 2008 downturn. Lastly, I love that it interfaces with Quickbooks.

Cons: Past versions of ArchiOffice were prone to fairly regular hiccups that required tech support. The newest version appears much more stable and user-friendly. Some of the user interfaces (where you find buttons, and how certain tasks are performed) are not the most intuitive.

Recommendations to other buyers: ArchiOffice offers numerous tools. I don't use all of them. I rely on the contact management and the easy creation of invoices more than anything. ArchiOffice is worth the purchase price for these features alone.

Good for our small office

Nov 03, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It has an easy layout, but the power to do everything we need

Cons: It's a little tricky how the whole document integration process works.

Recommendations to other buyers: Make sure you have a web server. Support said its a web application and that you need to have a web server running on a Windows machine.

Using ArchiOffice since February 2013

Sep 05, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: ArchiOffice meets our needs for internal project tracking and helps us to capture as many reimbursable expenses as possible. I typically deal with the same tech support people, which is nice. They know my history, so I don't have to repeat my story with each phone call.

Cons: There was definitely a learning curve with ArchiOffice, same as with any new program. I know I drove tech support crazy in the beginning because of all my questions, many of which were due to glitches in their system. Each version gets better and better.

Recommendations to other buyers: Be patient. The implementation was strenuous, but once the program was set up, it has proven to meet our needs. Take advantage of the free webinars each month; there are many capabilities that ArchiOffice has that we are still learning about and starting to use.

Straightforward and very user-friendly

Sep 04, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is intuitive and seamless. As a beginner, I can hop on and figure out how to use its various components rather easily. The layout of the various pages are clean and simple, and interfacing with the other users within the organization through the platform is really efficient.

Cons: There were instances when the system needed to be upgraded, and I experienced a few technical glitches (e.g., not being able to input content into a certain field), but these issues were easily resolved once the upgrade was put into place.

Recommendations to other buyers: They have great customer support, so regardless of any questions that come along, I know I will easily be able to get in touch with support staff that will be there to help me.

Very Helpful!

Aug 19, 2014
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been using ArchiOffice for over four years, and we appreciate how the program gets better each year. The customer support has always been helpful, and the recent training we received provided additional tips to optimize the program for our use. This program allows everyone in our office to be accountable with their time and track project budgets with ease.

Cons: While I appreciate that ArchiOffice can integrate with Quickbooks, I wish the software had a built-in accounting capability.

Recommendations to other buyers: If you purchase the software, get the personal training immediately. After working remotely with tech support for a number of years, we had the good fortune of bringing someone in for a training session. Her hands-on help was invaluable. Although tech support is great, nothing compares to one-on-one training with an expert.

Have used ArchiOffice since 2006.

Aug 18, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: ArchiOffice is designed specifically for architects, and it works the way we work. Service is superb. Tech support answers questions almost immediately, and the product keeps getting better.

Cons: The program uses Java to access some of the features. Java is buggy on OSX and does not work on mobile devices.

Recommendations to other buyers: Evaluate AO in your own environment. Force your staff to use it to determine if it is fully functional within your hardware and network environment.

Review from Hawaii

Jul 03, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: At the beginning of this year, our firm switched from an accountant-based program to ArchiOffice. We are still learning the many facets of ArchiOffice, but we are very pleased initially with its invoicing, budgeting, and performance tracking capabilities. We find the help section for each screen, the frequent webinars, and the telephone, e-mail, and remote support to be outstanding. The technical support staff at BQE is fast to diagnose any difficulties and have patience, expertise, and a sense of humor. We are delighted to provide a positive testimonial for ArchiOffice.

Cons: We have only being using the software for six months and have yet to find an issue with it.

Recommendations to other buyers: Make sure you purchase the ArchiOffice Gold Support; it is essential.

What once was great, now is junk

May 15, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: We started using Archioffice in 2007 in the V8 days. It was a godsend. Despite some minor glitches (it never worked with Quickbooks), the ease of use, the ability for non-computer technical staff to customize templates, and the online user guide and videos (free and easy staff training) made it perfect for a small design office. We soon transitioned all our office management and project paperwork to the system. Support was great (despite the time difference; we are in Australia). They knew their product and got us back on track with minimal stress. It was a solid product, reasonably priced, well supported, and easy to use and customiae.

Cons: But then along came AO2010/2011 (a shift in technology) and the sale to BQE. The party was over. After a painful transition process to AO2011, our data was corrupted, the custom templates we had invested a lot of time setting up stopped working, Outlook sync ceased functioning, etc. The list went on and on, as did the time spent dealing with BQE support, who seemed to have no idea what this product did or how to deal with problems on the spot. They always had to refer to a senior tech somewhere else in the world. 'Wait until AO2013,' they said. 'This will be the best version yet; everything is being sorted out.' So we are trialling AO2013 (yet another shift in technology), and we are so unimpressed. There's more frustration and more time wasted on an office system that we can barely use.

Recommendations to other buyers: What was an effective and affordable product has become an increasingly expensive piece of junk. We've held out long enough and spent a fortune in time trying just to make do with patches and workarounds. That's not good enough for a product that is supposed to be professional software. I'd recommend using a series of Excel sheets and Word templates over this software. It really has become that unreliable. We are going elsewhere.

Nice for visualizing projects, but customer service has been a nightmare

Apr 23, 2014
3/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: The software easily allows you to visualize timelines and track budgets.

Cons: Do not get custom reports. Without Custom Reports you are left with their standard templates, and I was quoted 5-7 business days for the work turnaround. We provided detailed templates of exactly what we wanted and it has been over three months of reviewing and editing. I have complained several times and have spent over 40 hours reviewing and correcting their work even though we provided templates.

Recommendations to other buyers: I would not recommend this software unless project budgeting is extremely important to you and you don't mind dealing with their customer service.

Jul 26, 2013
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support

Comments: This software has been an ongoing disaster for our firm. It is buggy, requires constant support from BQE, and simply does not integrate with QuickBooks as advertised. We BQE an additional fee to have them migrate our project financial history and data, but the support they offered was completely inadequate - and at times it seemed as if they didn't know what they were doing. Had we not invested in the software and made a significant investment in time to roll it out, I would consider requesting a refund and looking for other alternatives. I certainly would not recommend the software to any other firms with more than 10 employees and more than 5 years of history.

Jul 22, 2013
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Our firm purchased ArchiOffice in 2004. The transition at that time was very easy. As ArchiOffice has developed new features, we have had great success utilizing them. Our main goal in the purchase was time slips, expense slips, invoicing, and creating a data base for historic data. The contacts, documents, and calendar was a bonus. We currently use ArchiOffice 2013. There has been a bit of trouble shooting concerning the document integration however, we are working with AO staff to get a fix. All together our firm has been able to track time and expense on each project seamlessly. We know which employee is making us money and which we need to push for more production. I like AO and I enjoy working with their support staff. I just hope in the near future I won't have to talk to them as much.

Jul 18, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: As architects, we get set in our own way of doing things and never want to change. In ArchiOffice 2013 we found a product that pretty much adapts to how we do things. Sure we changed our methods a little, but for the most part it does what we want it to. We began looking for an office management software in 2007. We realized that the old method of using a spreadsheet was making us miss lots of opportunity for reimbursements that we could have been charging clients until too late. Just recapturing these lost revenues has paid for ArchiOffice. After 6 years, the program is so comprehensive, there are modules for everything you need in an architects office. The main points are easy; project lists, contact lists, time records, billings, and a shared calendar. But dig deeper and you get time tracking per job, project phases or tasks; time records, that at entry, keep everyone informed as to project progress; intelligent records, filling in more than you really want to know about project time expenditure; RFI logging, shop drawing logging; billings, showing cash flow and work in progress; phone call records and a shared calendar; not to mention dozens of reports, and more. For example - when a project Architect is out, and an electrical shop drawing comes in, the office manager can look up the engineer in project info/contacts, and forward the submittal on the same day. Then, they can place a task on the architects to-do list, 7 days out, noting that it should be returned; and then also they can set another task for 10 days out, reminding them again that it should have been returned. We use it for document management; scanning and storing the shop drawing when it is returned. Remote access from anywhere with an Internet connection makes it easy to reach information in the field. The superintendant, without his copy of a spec or shop drawing, can remotely access it thru Archioffice. 6 years of use, and we love it. All that glowing review, and yes, it does have a few flaws. The biggest is that Syncing with Outlook is nearly a waste of time. It can be done, but it requires that you run old Java, then run parallel Outlook files. We just don't even bother. When we do have a problem, the tech support is awesome. In 2010, after a major upgrade, I think I wore out tech support for 3 months. But currently, I think I have emailed two questions in the last 3 months. Always fast and complete responses. AO2013 is mature enough of a product that problems are few and far between. I will admit, as Architect/IT guy/Managing Partner, I use every aspect of this program - not just a few areas like most of my employees. I still look at competing programs, and haven't found one that adapts to my ways as well, or is as comprehensive.

Jul 16, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Good product. The functionality is strong and has helped streamline our administration. The only complaint we have is the difficulties in transitioning versions.

Jul 16, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: It was around 2000 or 2001, I was trying to create a custom database for our architectural practice that would include construction administration and invoicing in lieu of our spreadsheet templates. I ran across an article in one of the architectural magazines about Archioffice. We decided to give it a try and have used it ever since. Alas, I gave up my database hobby and have never looked back. I would recommend it for small firms like ours and have been impressed with the progression of the software.

Jul 16, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a small architectural firm of 5 architects. We do high end residential projects. I have used ArchiOffice for over 10 years. We use ArchiOffice for all of our billing. I do not need to have an accountant because the software makes keeping track of expenses and creating invoices incredibly easy. The support team is very helpful when any issues come up and we need help.

Jul 01, 2013
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We have been loyal Archioffice users since 2008. Despite a number of glitches in the V8 software, we were able to work around them and produce invoices quickly, and much more efficiently than our old method using Excel. I was a huge advocate of ArchiOffice and recommended it to many colleagues. However, every time I called Tech support with a problem, I was told it was because we had not ugraded to 2013. After a year of pressure, as well as being told V8 would no longer be supported, we finally took the plunge in January of this year. Without going into detail, the actual upgrade was a 1 week long nightmare costing our firm lost time and untold frustration. Since upgrading to 2013 (or downgrading actually), we have lost hundreds of hours of admin time trying to get around errors, talking to tech support and most importantly, explaining to clients why their invoices are so late and apologizing to clients for embarrassing calculation errors in their invoices. To add insult to injury, we were never informed that our previously supported accounting software was no longer supported by AO2013 so we are back to entering data manually. Fortunately, this extra work paid off, as my accounting software picked up mutiple Ao errors ranging from tax miscalcualtions, wrong balances and missed Admin fees. Currently, I am faced with only using AO only to produce a pretty invoice which I enter in my accounting software, and then correct on a Word doc adn save to my computer. We will be researching a new software before we spend thousands of dollars on this software again.

May 28, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We used to use Excel and another program to help us manage everything, and it was just cumbersome and had too many steps. Now everything we need to track is in ArchiOffice, and it's very simple to tell what's going on with our projects and our billing. Finding what we need to find is easy--the document management system is very smart. The information is presented clearly with color coded graphs that are always up to date. I don't know how we got by using Excel--we capture more of our billable hours and reimbursables now, so we're actually making more after investing in ArchiOffice than before!

Apr 19, 2013
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support

Comments: We have used this software for two years and continue to struggle with its full implementation and use. The software is very cumbersome and convoluted with too much clicking needed. We cannot easily complete simple functions. You pay for a single person to schedule training time with you. I have experienced this training on a number of times, very limited information and then if you ask questions she seems upset that you interrupt her script and then the time runs out before completing the training, then you pay more money. They do not provide any videos to help training on basic functions and processes. We still cannot use this system fully due to the setup requirements that they suggest do not work.

Oct 02, 2012
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Comments: We're a small firm that started off using BQE's Billquick software, a reliable, rock solid performer but not completely suited to Architectural Practice. When BQE acquired ArchiOffice we decided this was for us. The promises of what this software would do are amazing. Reading the claims was akin to reading the Fountainhead for the the first time. This is a program that understands our profession and its challenges. We took the plunge and following BQE's advice they converted our data into a format that AO could use. Without dwelling too much, it didn't turn out well at all. After we worked through all those data issues it was clear that the AO platform was not nearly as reliable as BQE on a day to day basis. The program would crash moving from tab to tab etc... Data was generally correct but there were an inordinate amount of issues. After a flurry of calls to Tech Support you will learn the work-arounds for known issues and areas of the program to avoid. Finally we were acclimated to AO 2011 which was not perfect but quite stable and usable. Then on August 6th, 2012 we got the email that that AO 2012 was here. Considering they had Beta Tested the software and felt comfortable enough to release we again took the plunge. We installed in August 27th 2012. At this point we've been working through issues since then. These have caused us to spend hours on tech support calls, delayed our ability to invoice, and cost us considerable in terms of man hours and lost productivity (while our database is uploaded analyzed etc....). Our hope is that this is just a bump in the road and that once our issues are resolved we can move forward. Until then it's at least a weekly call to tech support when we're up against a show-stopping error. So here's my review: I love the theory behind this software and once it up an running its fairly worry free. I would recommend the software but implement with eyes wide open. If I had to start over I would 1) only initiate new projects in the software to keep the data pristine, and 2) never update to the latest version until 6 months after release.

Oct 12, 2011
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Our Architectural Firm purchased ArchiOffice in 2004. At the time we were looking for software to track our hours and expenses, invoicing and contacts but over the years we have gotten so much more. ArchiOffice can give us a daily review of profitability project to project. It can also organize our files on the client, consultants and contractors in one program with information all connected to the project. Although ArchiOffice is continually upgrading, which can sometimes cause glitches, their staff is always a phone call away with quick fixes. Our office has had a steady increase in profits since 2004 until the recent economical downturn. Knowing where we stand on a project helps us to assign the staff necessary to complete the project within the budgeted hours. In our case the advantages we receive from ArchiOffice far outweigh any glitches that arise.

Sep 26, 2011
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We have been using ArchiOffice since its earliest version, and have been loyal users because it succeeds in generating a workflow that corresponds to how an architect thinks about project structure and management, billing, etc. It also is a true cross-platform solution that doesn't force our Macintosh-based office to have to introduce Windows into the day-to-day workflow. The progress of the application as it has evolved from version to version has been very orderly, with improvements introduced without any significant learning curve for users. In addition we have found the developer to be exceptionally responsive, in the few instances where we have needed their assistance. ArchiOffice has become a long-term solution for us, after years of being dissatisfied with applications that were either too large or cumbersome, or that were not quite up to the task. I would readily suggest ArchiOffice to offices ranging from sole practitioners to larger organizations.

Sep 22, 2011
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: ArchiOffice is a useful program for architectural practices of all sizes. You should consider this software even if you are a one-person firm. Our firm has 12 employees and we use Quickbooks as our accounting software. Before ArchiOffice, we used Quickbooks for time slips and invoiced our clients directly through QB. But we could not easily track our project billing progress vs. our project budgets, much less profitability and the ability to break out our additional services. ArchiOffice 2011 is a one-stop program that contains all of our project info, contact info, and time slips in one location. It is kind of like Outlook: you open it up first thing and leave it open all day long. No longer does a project manager have to ask the bookkeeper about a client's invoice, where we stand on a project budget, or if the client is fully paid. ArchiOffice pulls the right data out of Quickbooks and puts it back in the firm Owner or project manager's hands where it belongs. Quickbooks then becomes a simple General Ledger... All of your financial and/or project reporting are available at the click of a button. This software even works remotely over the Internet, so you can run reports or enter your timesheets while away from the office. The security levels built-in also restrict the information to those who do not need access to it. We started using the program in V8 about February of 2009. We've been through AO2010 and are now using AO2011. Customer support is immediate. We have had our share of issues, but typically they were resolved in a few hours. The ones that weren't, usually were fixed in the next service release.