CloudCherry Analytics

CloudCherry


4 / 5
13 reviews

Who Uses This Software?

Retail, Hospitality, F&B, Healthcare, Spas, Salons, Banking, Financial Services, Delivery Services, Automotive Sales, Automotive Service, E-commerce Portals, Websites and Etc..


Average Ratings

13 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CloudCherry Analytics
  • www.getcloudcherry.com
  • Founded 2013
  • United States

About CloudCherry

CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs.


CloudCherry Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

CloudCherry Reviews Recently Reviewed!


Choose Cloud Cherry

Mar 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is engaging and easy to use for survey creators, survey takers, and management teams logging on to view their real-time survey responses. We love that we are able to share interactive dashboards with management teams, which displays aggregated results as well as provide individual survey responses. Management teams also have the ability to download Excel spreadsheets of their survey responses. The software can be set up to generate notifications to our management teams to receive negative survey responses in their email inbox so they can respond immediately. In addition, Cloud Cherry's tool provides a ticketing system for management to record actions taken to address negative survey responses. This tool has created efficiencies by reducing work and enabling management teams to access their feedback in real-time.

Cons: Although the features are a cut above other survey tools we've used in the past, we'd like to see a few more features developed more fully: customized reporting, text analytics, ability to copy/paste whole surveys and survey questions. The great thing is Cloud Cherry is open to feedback and continues to develop their product, therefore, I see these features being a reality in the near future.

Overall: Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry.

Recommendations to other buyers: Our credit union wanted a tool to generate and collect surveys for both our members (customers) and employees. Cloud Cherry is the 3rd company we have partnered with over the years to provide this solution and they are the best priced for the number of features they provide. The greatest benefits we've realized so far are the pricing, the additional survey features and functionality we now enjoy, and the ability of our management teams to log on to see their survey results in real time. We are excited about our future with Cloud Cherry.

Vendor Response

by CloudCherry Analytics on March 24, 2017

Dear Aileen,

Thank you for the review :) We are committed to delight Desert Schools team with our product and services in the future as well.

Thanks,
CloudCherry Team

Best Software to Guage Customer Delight

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: 1. User friendly software

2. Additional sailent feature provision urges the user to reuse the platform.

3. Very simple platform where one can guage the Customer Delight easily.

4. The presence of this software is highly recommended for any industry because it's important to take care of our existing customer, which itself helps us to retain a certain amount of business in any industry and the tought process of the Customer about the company is revealed using this software.

Cons: The software has a limitation where more images / creatives cannot be added because it causes the platform to work slower.

Overall: The customer feedback helps us to find the core problem / root cause of the Customer's concern.

The problem insights helps us to make a better business decision for more sales and customer satisfaction.

Great product

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like that you can personalize it to the needs of the business. We create the email list and it is easy to upload the list and automatically send out the surveys however often you would like. It is user friendly and if i ever do need assistance i get email responses in a timely manner. We use this software to survey our guest about their stay and we are able to categorize the questions by department so we can see trends and opportunities where we can improve.

Cons: It was a little difficult at first to understand how to use the software. However, once you learn it it is simple. Did take take to fine tune the questions and what works best for the business, but overall it isnt too difficult.

Overall: Overall experience has been great. The customer service is suburb and it is user friendly. It helps the business find trends and zero in on some concerns of our guest. We have been using this tool for many years, and all of our management

Vendor Response

by CloudCherry Analytics on June 24, 2019

Robyn,

Thank you for the review. We look forward to continue to try and provide you and your staff with more and more value.

Sincerely,
The CloudCherry Team

A voice of the customer program that listens to THEIR customers!

Jun 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We appreciate the fact that Cloud Cherry's product team takes an interest in what their customers are needing from the platform. When we have a need, idea, or issue, they take action in a timely manner. They have been able to create custom reports for us and alter them as needed.

Cons: Occasionally there are errors in reporting, or other minor issues with invitations, but they are always quick to find a resolution.

Vendor Response

by CloudCherry Analytics on June 20, 2019

Mandy on behalf of CloudCherry we wanted to say thank you for being a customer and thank you for speaking such kind words about our team.

Our goal is to continually make you successful, please let us know if there is anything we can do help more.

Cherry Picks

Jun 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use and reporting feature. Our board of directors review the scores and expects managers and support staff to follow up with the comments form guest (both good and bad)

Cons: Presently do not have any concerns with this software

Overall: Tracking the condition of unit - report our findings to our board of directors to assist us with budget requests and approval of funds

Newer solution with growing pains

Jun 25, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Flexibility and support provided by the CloudCherry organization

Cons: Bugs, maturity of processes for implementation

Overall: CloudCherry has been good to work with. They are eager to ensure a good customer experience as well as learn from customer feedback to continually better their program and processes. Communication is good. Any issues that have come about tend to not necessarily be with the software itself, but with the maturity of the processes for implementation that can create loose ends.

Okay survey tool but needs improvement in many areas

Dec 27, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We've been using Cloud Cherry for about 6 months now for our transactional NPS surveys. It gets the job done as far as distributing the surveys and delivering the results back to us. Staff members like having the ability to set up email alerts for when rules they specify - emails only for detractors or emails for all survey results.

Cons: This tool comes up short for those in an administrative and/or data analyst role. The navigation is really confusing and I still haven't figured out where to find things several months after I started using it.

Enabling Customer Contact

Jun 19, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: New releases with added functionality are being released regularly which provide useful enhancements. UI is largely easy to use and navigate.

Cons: Some functionality is dependent on backend programming and code. An HTML invitation builder would be of benefit to make the email questionnaire invitations easier and more professional.

Overall: Enabling customer feedabck and insight into individual stages of the customer journey. CloudCherry customer support service are helpful and reliable when issues arise.

Vendor Response

by CloudCherry Analytics on June 22, 2019

Steven,

Thank you so much for your feedback and for your review.

Building Your Customer Database The Easy Way

Jun 20, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease with which we are able to see at a glance our customers overall feeling about our brand. Especially when they have reviewed us poorly and I receive notification, I am able to intervene to damage control.

Cons: I wish I could connect the software to an SMS portal to message my clients directly instead of using email.

Overall: I am trying to solve a marketing problem. So far I have not achieved my overall objectives because, my waiters consistency in using the software is an issue. They always have some excuses.

Vendor Response

by CloudCherry Analytics on June 24, 2019

Michael,

Thank you for your kind review. We'd love to help you with your SMS and driving more adoption with your staff.

Sincerely,
The CloudCherry Team

Fantastic experience from a committed team. The exemplify what customer care should be.

May 30, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The overall quality of the experience, which brings the heart of the customer bear before management for critical interventions to be made.

Cons: I think the software is a work in progress and so there may be features that can be included in the near future

Overall: We are taking corrective action as a result of better understanding of our customer needs. Long term we see a more steady flow of customers and profits ultimately.

Review

Jun 26, 2019
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Yet find anything that I like most about this software

Cons: customer support & deliver of request by the team

Overall: Not as per expectation

Effective solution to gather real time feedback

Apr 05, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: Cloud Cherry offered us an easy to use solution that integrated quickly with our CRM system. As a company, Cloud Cherry are keen to please and always looking for improvement to help their customers get the most out of an excellent system for the price. The only negative I have, is that although Cloud Cherry does offer intuitive reporting through their various dashboards, it still does not offer the opportunity to build bespoke downloadable reports.

Aug 04, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money