--- title: "OnnaWay Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OnnaWay Software - reviews, pricing plans, popular comparisons to other Courier products and more." source_url: "https://www.capterra.com/p/145567/OnnaWay/" page_type: "product" language: "en" --- # OnnaWay Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OnnaWay ## What is OnnaWay? OnnaWay is the #1 Delivery & Courier System. It provides companies the fastest and easiest courier system in the market. - Dispatch orders to workers in seconds - Easily track your worker on a map - See real time order status - See order start & completed times. - See real time order ETA times - Allow customers to get an order ETA - Mobile app for drivers to manage their orders Companies using OnnaWay have increased revenue by over 43% on average in the first year. ## What is OnnaWay used for? [Courier](https://www.capterra.com/courier-software/)[Food Delivery](https://www.capterra.com/food-delivery-software/)[Delivery Management](https://www.capterra.com/delivery-management-software/) Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price $197 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnnaWay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://onnaway.com&name=OnnaWay) ## OnnaWay Overview Updated September 2026 AI summary OnnaWay provides delivery and courier management software for businesses of all sizes, offering tools for dispatch management, routing, delivery tracking, and order management. Supporting cloud and mobile deployment, it features real-time monitoring, route optimization, invoicing, and API integrations. OnnaWay is suited for organizations seeking to coordinate deliveries, track drivers, and manage customer orders more efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnnaWay 4.8 (47) VS. [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price $197 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (47) Ease Of Use 4.2 (77) Value For Money 3.8 (4) Value For Money 3.8 (76) Customer Service 4.8 (46) Customer Service 3.7 (75) ## OnnaWay alternatives [Tookan](https://www.capterra.com/p/218952/Tookan/) [4.1 (77)](https://www.capterra.com/p/218952/Tookan/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/218952/Tookan/) [PDQ POS](https://www.capterra.com/p/116369/PDQ-POS-System/) [4.3 (4)](https://www.capterra.com/p/116369/PDQ-POS-System/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/116369/PDQ-POS-System/) [GetSwift](https://www.capterra.com/p/145621/GetSwift/) [3.6 (15)](https://www.capterra.com/p/145621/GetSwift/reviews/) Starting price $0.49 Per User, Per Month Pricing Options Free Trial Free Version User Rating 53% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145621/GetSwift/) Highest Rated [Route4Me](https://www.capterra.com/p/149633/Route4Me/) [4.5 (413)](https://www.capterra.com/p/149633/Route4Me/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149633/Route4Me/) ## FAQs about OnnaWay Overview ### Which roles and teams benefit most from OnnaWay? OnnaWay is most used by business owners, CEOs, and operations leaders who need visibility into service delivery, scheduling, and team performance. Customer-facing teams such as account managers, sales representatives, drivers, and support staff benefit from streamlined communication, route coordination, issue resolution, and day-to-day workflow tracking. Answer based on 12 reviews Overview ### What company size and specific industries is OnnaWay built for? OnnaWay is designed for small, mid-sized, and large companies that need a courier system. The vendor description does not name specific industries, so the clearest fit is businesses of any sector that manage courier operations and need software sized to support companies from smaller teams to enterprise organizations. Features and Usability ### What are the key features of OnnaWay? OnnaWay offers delivery management, dispatch management, and delivery tracking for order coordination. It includes route management, route optimization, GPS, and driver ETA for planning and monitoring trips. Additional features include mobile app access, real-time notifications, reporting and analytics, billing and invoicing, online ordering, and customer portals. Pricing ### How much does it cost and what fees or limitations are included? OnnaWay starts at $197 per month for the Silver plan, which includes 2,000 orders, up to 5 drivers, all features, and unlimited admin users. Gold costs $247 per month with 10,000 orders and up to 10 drivers. Platinum is $497 per month with unlimited orders and no cancellation fees. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does OnnaWay offer? OnnaWay provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for reviewing features and setup steps as needed. Getting Started and Support ### What customer support options does OnnaWay offer? OnnaWay provides Email/Help Desk, a Knowledge Base, Phone Support, and Chat. Users often describe the support team as quick to respond, knowledgeable, and helpful, though a few note delays or unanswered messages through chat and email when they need direct assistance. Answer based on 9 reviews ## Features AI summary Based on 371 Courier reviews Capterra reviewers highlight these as the features courier buyers care about most: - **Mobile Access** (**53%** of reviewers rated this feature as critical) - **Dispatch Management** (**53%**) - **Routing** (**48%**) OnnaWay includes **Dispatch Management** and **Routing**, giving courier teams the tools to assign deliveries efficiently and plan driver paths more accurately. However, it does not offer **Mobile Access**. Instead, it provides other highly rated capabilities, including **Route Optimization** (**54%**) and **Delivery Tracking** (**52%**), which help businesses improve delivery efficiency, monitor shipments in real time, and keep operations running with better visibility. Delivery Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Driver Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track all personnel who operate company vehicles Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Barcode Recognition The ability to identify a barcode on or within an image or packaging Billing & Invoicing Create, manage, and send invoices or bills to customers OnnaWay 37 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Portal: A website or login for customers to access information - Customer Support: Provide online support for your customers through live chat or help desk functionality - Delivery Management: Manage order deliveries until they are received by the customers - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Driver Management: Track all personnel who operate company vehicles - Food Delivery Dispatching: Dispatch food deliveries - For Courier Services: Intended to be used by courier services - For Restaurants: Serves restaurants - Geographic Maps: Visualize locations on a map - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Label Printing: Process of printing custom labels through various methods. - Live Tracking: Allow customers to track their order and keep them updated when the status changes. - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Online Ordering: Tracks and processes online orders - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Payment Processing: Accept, record, and reconcile financial transactions - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information --- Get Advice We can help you find the software with the features you need. Features 4.0 (5) 4.0 Based on 5 reviews ## Pricing Value for money 3.8 (4) [View pricing plan details](https://www.capterra.com/p/145567/OnnaWay/pricing/) Silver $197.00 Flat Rate,Per Month It includes: - 2000 Orders - Add up to 5 Drivers - All Features Included and Email - Unlimited Admin Users Gold $247.00 Flat Rate,Per Month It includes: - 10000 Orders - Add up to 10 Drivers - All Features Included - Dedicated Account Manager and Email - Unlimited Admin Users Platinum $497.00 Flat Rate,Per Month It includes: - Add up to 25 Drivers - All Features Included - Dedicated Account Manager and Email - Unlimited Admin Users - Unlimited Orders Value for money 3.8 (4) 3.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (46) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (46) 4.8 Based on 46 reviews ## User reviews Overall rating 4.8 Based on 47 reviews Filter by rating 5(42) 4(2) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent Zura G. Technical support Telecommunications ### "Great for route planning " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 25, 2021 Overall I’m very satisfied with its flexible feature which make delivery system very ease of use Pros It’s one of the great route planning software which is user friendly and very comfortable for order delivery Cons This is # 1 courier system easy and affordable I don’t remember some kind of negatives love this software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IA Itai A. CEO Restaurants ### "ZERO customer service" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 17, 2019 Pros the basic idea of this software is good. Cons 1) it should have a better integration system. 2) but the most important issue about this business is their customer service. There is no direct contact. They have a chatbox but you never gonna get your answer. You can email them but no one will write you back. There is no way to cancel the membership. I had to stop the payment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Rem P. Driver Automotive ### ""Best Route" not working" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 April 3, 2019 EVERYTHING WORKING EXCEPT "BEST ROUTE" Pros The application is easy to use. Makes work easy. Cons "BEST ROUTE" NOT WORKING! "BEST ROUTE" NOT WORKING! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Conrad K. Sales Representative ### "Ideal software for small restaurants that want to better manage their delivery system. Love it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2018 We love tracking our deliveries and the organization tools this software features. 5 stars! Pros When searching for a software my number one stipulation was that I wanted to see where our drivers were on their routes. When driver's know that we know there whereabouts they work more efficiently. Cons So far we have not yet run into any problems except at times the software can lag a bit. There have been a few times where my driver's dot on the map stays put for over a minute and I need to refresh. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF A F. Food & Beverages ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2016 Great delivery software. Though entering orders is a pain. Also on Capterra it says it allows online ordering which it does not. In no way can a customer place orders online. Also I see in no way that this is food delivery software. It seems more like simply logistics software. Really is in the wrong category. Pros Great delivery software. Though entering orders is a pain. Also on Capterra it says it allows online ordering which it does not. In no way can a customer place orders online. Also I see in no way that this is food delivery software. It seems more like simply logistics software. Really is in the wrong category. Cons Great delivery software. Though entering orders is a pain. Also on Capterra it says it allows online ordering which it does not. In no way can a customer place orders online. Also I see in no way that this is food delivery software. It seems more like simply logistics software. Really is in the wrong category. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Lucius P. ### "My use of Onnaway" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 26, 2016 I started using OnnaWay with my courier company for past 6 months. I wanted to wait before leaving a review to give thorough opinion. I was using and outdated program before which had a stranglehold on my productivity not to mention the unsatisfied customers. With this I have really ziplined my entire operation to work mechanically and help my entire team with one easy platform. Now I can manage my drivers, I can track when & where they are and send them orders to be picked up and delivered. The feature I would say that has highly made a difference is their best routing which in essence tells my drivers which route will give them the most productivity. Also Garric at Onnaway has been just great in assisting us at any point we needed help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Amari C. ### "Great for Deliveries" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 23, 2015 We started our delivery company over a decade ago where everything was done through manual labor. As our company grew we realized that we need to implement technology to grow even faster. Thats where OnnaWay came in and has really helped us handle more order and grow to more locations. Cons: None Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Taiwan M. ### "The Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 16, 2015 I really like how this software is so simple and helps us manage our entire operations. I know where everyone is and can see exactly whats going on at all times. I also love their history recording feature which allows me to see what my employees were doing in the past. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DJ Derek J. ### "Happy Camper" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 31, 2015 Weve been using OnnaWay for awhile now and it does what we need. It has many features you wouldnt think of, its great in that sense. I can say that this has definitely helped us take our business to a more professional level. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Joe R. ### "Fun to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 30, 2015 I am a president of a pizza company. We needed something that would allow our customers to track their deliveries and this has perfectly provided us that. Our customers are able to see their orders which is a big plus in our business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145567/OnnaWay/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.