# OnnaWay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OnnaWay the right Courier solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145567/OnnaWay/reviews --- OnnaWay 4.8 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OnnaWay Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews Zura G Technical support Telecommunications, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Overall I’m very satisfied with its flexible feature which make delivery system very ease of use“ June 25, 2021 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zura G. Technical support Telecommunications Used the software for: 6-12 months ### "Great for route planning " June 25, 2021 5.0 Overall I’m very satisfied with its flexible feature which make delivery system very ease of use Pros It’s one of the great route planning software which is user friendly and very comfortable for order delivery Cons This is # 1 courier system easy and affordable I don’t remember some kind of negatives love this software Review Source AF A F. Food & Beverages Used the software for: Less than 6 months ### "Great product" July 27, 2016 5.0 Great delivery software. Though entering orders is a pain. Also on Capterra it says it allows online ordering which it does not. In no way can a customer place orders online. Also I see in no way that this is food delivery software. It seems more like simply logistics software. Really is in the wrong category. Pros Great delivery software. Though entering orders is a pain. Also on Capterra it says it allows online ordering which it does not. In no way can a customer place orders online. Also I see in no way that this is food delivery software. It seems more like simply logistics software. Really is in the wrong category. Cons Great delivery software. Though entering orders is a pain. Also on Capterra it says it allows online ordering which it does not. In no way can a customer place orders online. Also I see in no way that this is food delivery software. It seems more like simply logistics software. Really is in the wrong category. Review Source RP Rem P. Driver Automotive Used the software for: 2+ years ### ""Best Route" not working" April 3, 2019 3.0 EVERYTHING WORKING EXCEPT "BEST ROUTE" Pros The application is easy to use. Makes work easy. Cons "BEST ROUTE" NOT WORKING! "BEST ROUTE" NOT WORKING! Review Source CK Conrad K. Sales Representative Used the software for: Less than 6 months ### "Ideal software for small restaurants that want to better manage their delivery system. Love it!" February 22, 2018 5.0 We love tracking our deliveries and the organization tools this software features. 5 stars! Pros When searching for a software my number one stipulation was that I wanted to see where our drivers were on their routes. When driver's know that we know there whereabouts they work more efficiently. Cons So far we have not yet run into any problems except at times the software can lag a bit. There have been a few times where my driver's dot on the map stays put for over a minute and I need to refresh. Review Source JS Jason S. Used the software for: ### "Just what we needed!" September 18, 2015 5.0 We have over 300 couriers working for us in the Los Angeles area. We have been in the business for 12 years now and we are always looking for ways to get better and increase efficiency. I have tried so many courier systems throughout the years and non of them were able to answer our needs as much as Onnaway. I am now able to monitor multiple couriers in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our customers better and communicate status with a click of a button. Customer Service: My first conversation was with Arthur who was great from the get go. He took the time to answer all my questions no matter how small or big. He presented the software with great knowledge and expertise and made the process fun and interesting. If he says he will get something done you can count on it. He was honest about what can and can not be done within the software. The Setup was a breeze and I was able to train my staff with ease with zero misunderstandings. Thank you Onnaway! Review Source LP Lucius P. Used the software for: ### "My use of Onnaway" January 26, 2016 5.0 I started using OnnaWay with my courier company for past 6 months. I wanted to wait before leaving a review to give thorough opinion. I was using and outdated program before which had a stranglehold on my productivity not to mention the unsatisfied customers. With this I have really ziplined my entire operation to work mechanically and help my entire team with one easy platform. Now I can manage my drivers, I can track when & where they are and send them orders to be picked up and delivered. The feature I would say that has highly made a difference is their best routing which in essence tells my drivers which route will give them the most productivity. Also Garric at Onnaway has been just great in assisting us at any point we needed help. Review Source MV Michael V. Used the software for: ### "Service Software You Can Trust" September 26, 2015 5.0 Few months ago we decided we needed a better way to manage our couriers and work flow. We extensively researched the various software options on the market to ensure the right fit for our company. We were looking for something that was user friendly, feature rich, and well supported. That is exactly what we found with Onnaway. From the minute we starting working with them, Andre in support, exceeded our customer service expectations. Onnaway allows you to keep track of all of your field workers from one interface. I cant say enough good things about this company and their staff, I am very thankful to have found them. Pros: Easy to setup, simple to use, great support and continuously being improved Cons: No Cons to speak of Review Source JN Jason N. Used the software for: ### "Great product backed by an even better team" September 21, 2015 5.0 Finally a company that actually does what it says and is not all promises. We have been using OnnaWay for 4 months now and could not be happier. It is backed by a fully dedicated team with whom we have regular conversations. They actually listen to you, understand your business needs and then build solutions for you. The best customer support/experience I have encountered. Overall: The best piece of software we have ever used to streamline our operations, reduced staff, empowered users with real data and gives management real time visibility with numerous reports. The biggest reason for choosing Onnaway is because of their team, they will help you, they will listen to you and understand your exact needs. Review Source GG Grant G. Owner Used the software for: ### "Arthur Andreasyan is THE MAN!" October 7, 2015 5.0 To who it may concern, Arthur Andreasyan is THE MAN! Today Arthur helped me get acquainted with OnnaWay. He did an OUTSTANDING job. I can also see how it is easy for an all-star like Arthur to hit home-runs with such a clear, simple, and strait forward product. I was scared to death researching different courier solutions. OnTime360 was my first stop... I thought I was transported to the early 2000's and I started having Sales Force flashbacks. None the less Arthur showed me the light! Your product is 99.99% of what I imagined a perfect solution would be. Thanks! \* I REALLY DO hope that you get payment processing or API integration in the future. Best, Grant Review Source CW Christopher W. Used the software for: ### "Finally Great solution for my business" October 5, 2015 5.0 We start using Onnaway for my appliance service and repair business. First I went to their website and requested a demo. In the demo I was shown how easy it is to you and I could see all of my repair man on the field. It was fantastic and I couldnt wait to start using on the field. Their solution is super easy and their support team responds very quickly to every question I have asked. The best feature I admire is I can send new orders straight to my workers phones. Before I was stuck with pen and paper and my business productivity was way down with a bunch of unsatisfied customers. When I started using Onnaway my business went from 7 jobs per day to 20. Highly recommended! Review Source RL Rick L. Used the software for: ### "So far so good" October 21, 2015 5.0 Generally speaking, dispatching can be a tedious, especially if you are not great at organizing. With this app I get to see where everyone of my drivers are and know who to dispatch. Really has made things easier for me at least. Review Source MG Martha G. Used the software for: ### "Pleased with it " October 25, 2015 5.0 We have recently started using Onnaway to better streamline our operations. We have been very pleased so far. Our company has increased efficiency ever since we started and we are looking forward to using it daily. Review Source SW Steve W. Used the software for: ### "Changed our day to day operations" October 2, 2015 5.0 Without a doubt, the simplification of dispatching orders is my favorite aspect of the product. While I would lose track of orders and jobs would get lost before, everything is in order with this software. Review Source KW Keming W. Used the software for: ### "Easy to use system but needs more function" October 19, 2015 4.0 Pros: Easy to use for both dispatchers and drivers. Show traffic pattern Real-time GPS Lactation Cons: No Electrical Proof of Delivery function Review Source AK Apo K. Used the software for: ### "Smart and Simple" October 7, 2015 4.0 A perfect way to manage my 26 couriers - I can track when & where they are and send new jobs. Pros: No more paper. Review Source RM Romina M. C.I.T. Used the software for: ### "Great Experience!!!" September 26, 2015 5.0 Definitly a great software. Very user friendly. I will definitly use it again very soon!!! Review Source RO Ricard O. Used the software for: ### "No More Paperwork!" September 9, 2015 5.0 Onnaways dispatching service eliminated all the unnecessary paperwork. Our service technicians get to see their appointment calls and all customer information on their phone. My office staff has instant access to each employee, all of their work orders and time sheets. Onnaway has made my job easier and allowed management to be able to see daily operations instantly. Their support staff promptly replies to any questions that arise. Onnaway is a must to any business that has employees out in the field has it keeps everyone in the loop as to whats going on from business owner to driver to customer. Review Source JF Jack F. Owner Used the software for: ### "Saved my business" September 1, 2015 5.0 Pros: - Onnaway is an amazing platform, it tracks all of my field technicians in real time. I can simple look at their admin dashboard and know where everyone is at or where they are going. My technicians love that they get all of their work orders straight to their phone and don't have to deal with paperwork. This system has allowed me to take better control of our day to day operations and the process is very smooth from service call to billing. Cons: - None Overall: - Best investments we ever made. They have and amazing product with great customer support. I highly recommend them. Review Source AM Angie M. Used the software for: ### "Satisfied customer" September 12, 2015 5.0 I have tried numerous softwares and one day came across Onnaway. Got in contact with them and was very pleased with their response time and customer service. Everything went very smoothly from start to finish and I could not be any happier. I have good faith in this company moving forward. They are constantly updating and are very open to adding new features unlike some other software companies. I am extremely more organized and efficient now apposed to my prior business practices. If you are in the field service business this is definitely a no brainer choice! Review Source MC Michael C. Used the software for: ### "Worth every penny." September 5, 2015 5.0 What can I say. We were using one program for dispatching, another for managing orders and we didn't even think about tracking. With Onnaway now everything is in one place, there is no duplicate work and we know where our guys are at all times. What I love most is that they listen to their users and very quickly add new features to help your business work effortlessly. Would be great if there was a way to add field charges too. Review Source Response from OnnaWay.com September 5, 2015 Michael, we love working with your company. Thanks for being such a valued member all this time mL mark L. Used the software for: ### "Very easy to use to track my workforce" August 29, 2015 5.0 Pros: - I was able to literally get setup and start tracking my team in a few minutes. - There are no contracts unlike my last gps company who got me on a bogus 3 year contract - My drivers like the fact that it has all their orders in one platform so it helps them manage their orders. - My favorite feature is that my customers know a pretty accurate eta of when my delivery guys will arrive. Cons: - Their support is during business hours. Would like to see 24/7 support as we do nightshift deliveries. Review Source IA Itai A. CEO Restaurants Used the software for: Less than 6 months ### "ZERO customer service" July 17, 2019 3.0 Pros the basic idea of this software is good. Cons 1) it should have a better integration system. 2) but the most important issue about this business is their customer service. There is no direct contact. They have a chatbox but you never gonna get your answer. You can email them but no one will write you back. There is no way to cancel the membership. I had to stop the payment. Review Source JL Joney L. Used the software for: ### "Great customer support" September 3, 2015 5.0 Pros: Onnaway helped us stream line our business. We were using paper invoices which were then manually inputted into our accounting software. The software is well organized with a simple layout and is very user friendly. Their customer service is definitely top notch! Cons: Nothing to say Overall: Amazing software and a good team behind it. I would recommend Onnaway software not only because they have an excellent product but their customer support is what really won me over. Review Source DF David F. CEO Used the software for: ### "A must have for those who have outside employees!!!!" September 8, 2015 5.0 For years we were struggling with managing outside sales force and at times we could not understand why someone's production was fluctuating while others were not. With Onnaway we have full control over our outside reps as well as our orders in real time. Now we know who are team players working hard and which are not. In fact we have successfully replaced some of them which has increased our production by about 20% in short 2 months. Review Source RG Ranelle G. Used the software for: ### "Easy to use" September 15, 2015 5.0 When I changed over to Onnaway, the admin time from the point of order creation through to dispatching and job completion used to take me somewhere in the region of an hour per job and faster by 50%. That is huge! I did my research so I do not have any regrets, there were other systems but Onnaway had everything I needed right off the bat. It is an great product and easy to use product, highly recommended. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.