Hostcomm

ContactPro Hosted Dialler

5 / 5 2 reviews

Who Uses This Software?

Contact Centres. Insurance Industry, Charities, PPI Mis-sell Compensation Claims Management, Accident Compensation Claims, Debt Collection.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $115.00/month
  • Pricing Details
    £79 per month for up to three people.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • Hostcomm
  • www.hostcomm.co.uk
  • Founded 2004
  • United Kingdom

About ContactPro Hosted Dialler

Maximise talk time and sales, with a hosted dialer for inbound and outbound campaigns. Select from 3 dialing modes to control pace of dialing. Additional integrated services include CRM integration, scripting, telephone survey data collector, call recording, PCI compliant payment IVR, intelligent call routing and callback scheduling and automation. We offer a secure resilient service backed by our knowledgeable customer support team. Our dialers are configured to meet compliance requirements.


ContactPro Hosted Dialler Features

  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

ContactPro Hosted Dialler Reviews Recently Reviewed!

Affordable, lots of features and great IT support

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Bespoke customisation
IT support are always accessible
Merged with our CRM
Cheap call rates and licence fee

Cons: No concerns at the moment. Some development work can sometimes overrun but given prior notice. Keep up the good work, it's nice to actually speak to an IT team when I need too.

Overall: Improved my call connection rates
Reporting and Admin made easier
Boosted my revenue

Easy to use dialler with fantastic wallboard showing campaign performance

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use the Contact Pro hosted dialler when we are undertaking market research for our clients. The dialler enables our team to work through more calls faster. Using the Wallboard feature also gives me a clear view of campaign performance, and the work rate for each employee making calls. We work in a service office and the telephone system has no reporting, so by using the dialler, I can see how many calls are made and how each call is dispositioned. It's great. It puts me in control of the rate of activity and enables us to complete research tasks faster. COmpleting research faster means more profitable campaigns.
Plus, I can also give my clients access to the wallboard, so they can see how many calls are made and who is contacted. This delivers a greater degree of trust in the research results. Hostcomm customer service set this up for me quickly. Quite impressive service.

Vendor Response

by Hostcomm on April 01, 2016

Thank you for taking the time to send us your review.