CA Technologies

CA Service Desk Manager

4 / 5 4 reviews


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • CA Technologies
  • www.ca.com
  • United States

About CA Service Desk Manager

Take a proactive approach to IT service management.


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CA Service Desk Manager Features

  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

Vendor has not completed this information.


CA Service Desk Manager Reviews Recently Reviewed!


I am having moderate experience with CA service desk manager.

Mar 08, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is fast and easy to implement in any given organization. It has all basic and advanced features of a ITIL compliant ticketing tool.

Cons: I certainly don't like the customization ability of this tool. We have struggled much with our tools team for getting the customized report. Also, analyzing the activity logs of any ticket is not so easy , you have to invest 10 minutes for a single ticket.

Overall: This provides all benefits of any ITIL compliant ticketing tool. We have started managing all our incidents/service requests through this and effectively managing SLA's

CA service desk was easy to install with the exception of a few database problems

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is easy for new users to learn, the software does not require a lot of training man hours for one to use it.

Cons: the cost of the software, we needed to contact the support personnel on a few occasions to get the software to work as it should

Overall: Use of customer service and general CRM reports that were tailored

Good value for money

Sep 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Detailed service desk tool with lots of features and functions needed for a complete service management system

Cons: Too complex to use due to lots of things and moreover the user interface is not simple plus right click doesn't work everywhere

CA Service DESK

Apr 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: the organisation to which I am employed has used this software as a tool mainly for help desk staff.
The asset management portion is not currently being used.