CA Technologies

CA Service Desk Manager

4 / 5 3 reviews


Average Ratings

3 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • CA Technologies
  • www.ca.com
  • United States

About CA Service Desk Manager

Take a proactive approach to IT service management.


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CA Service Desk Manager Features

  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

Vendor has not completed this information.


CA Service Desk Manager Reviews Recently Reviewed!


CA service desk was easy to install with the exception of a few database problems

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is easy for new users to learn, the software does not require a lot of training man hours for one to use it.

Cons: the cost of the software, we needed to contact the support personnel on a few occasions to get the software to work as it should

Overall: Use of customer service and general CRM reports that were tailored

Good value for money

Sep 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Detailed service desk tool with lots of features and functions needed for a complete service management system

Cons: Too complex to use due to lots of things and moreover the user interface is not simple plus right click doesn't work everywhere

CA Service DESK

Apr 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: the organisation to which I am employed has used this software as a tool mainly for help desk staff.
The asset management portion is not currently being used.