Topsec Cloud Solutions

Topsec Email Security


5 / 5
63 reviews

Who Uses This Software?

Topsec Email Security is fully scalable and is suited for SME's, Large Enterprises and Government Agencies.


Average Ratings

63 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Topsec Cloud Solutions
  • www.topsec.com/
  • Founded 2002
  • Ireland

About Topsec Email Security

Topsec Email Security eliminates spam, viruses, malware and quarantines undesirable and/or illicit content according to customer requirements. Topsec Email Security operates at internet level and effectively ensures in real-time that all incoming emails are scanned for spam and other threats prior to being released to your network. Topsec Email Security quarantines email according to your company email policy.


108487

Topsec Email Security Features

  • Allow / Block List
  • Audit Log
  • Email Archiving
  • Email Recovery
  • Email Routing
  • Encryption
  • Fraud Detection
  • Quarantine
  • Reporting & Statistics
  • Spam Filter
  • Access Control
  • Backup Management
  • Compliance Management
  • Data Deduplication
  • Data Export
  • eDiscovery
  • Encryption
  • Retention Management
  • Storage Management
  • Threat Protection
  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • Anti Spam
  • Anti Virus
  • Email Attachment Protection
  • Encryption
  • Policy Management
  • Quarantine
  • Reporting/Analytics
  • Whitelisting / Blacklisting

Topsec Email Security Reviews Recently Reviewed!


User Review

Mar 27, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SPAM checking and filtering done by TOPSEC which weeds out a lot spam mail before it gets to our Exchange.

The ability to quarantine \ hold up incoming emails based on attachment size and type.

The ability to maintain and modify our own blacklist of email addresses

Trustwave for its functionality to check new URL's accessed for their authenticity \ safety.

Cons: The inconsistent session duration - sometimes can stay logged in all day, other times can get prompted to login again after a very short period.

The inability to download \ zip multiple attachments in emails which are held up (e.g. Having to manually download 20 attachments as opposed to a single .zip of them).

Trustwave at times can be slow to load / process URL's.

When going into the message viewer sometimes we get inconsistent results with "long running scripts" message appearing which results in having to restart whichever browser we are using (happens in IE11 and Chrome). This tends to happen most when quarantined emails contain larger attachments (15-20 MB+) or a large number of attachments.

Overall: Overall it is a very good product which does give a level of peace of mind to know a lot of potentially dangerous emails are blocked before getting to our domain. From previous discussions with the team at Topsec, the cons mentioned above will be addressed in the new portal to be released soon. We look forward to having that new portal.

Vendor Response

by Topsec Cloud Solutions on April 01, 2019

Hi Sean,
Thanks for the review and for the positive feedback.
We took on board all the feedback we got from our users , you guys being a key part of that and have rectified each and everyone one of them in the new version due for release in July.
We'll be up to see you shortly and be able to give you a progress report and ideally demo the new customer portal for you.
Thanks Again .

Topsec Blockmail

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Probably the most significant element of any product for me is the aftersales support, the guys in Topsec are second to none, extremely efficient and knowledgeable in their field. The product itself is very effective at stopping email borne malware. Simple, intuitive interface with easy to understand and implement. Very easy to develop granular rules to block, quarantine or allow email based on a whole range of criteria including sender, content etc. . Building on pure email filtering, we have also engaged topsec to provide Trustwave link repudiation which adds an additional layer of security.

Cons: EMail filtering is time consuming but necessary task for many IT departments. however, the time spent releasing emails pales in comparison to the time spend mopping up a malware incident and therefor we consider Topsec Blockmail a critical part of our security defense strategy

Overall: Managing corporate email security is an ongoing challenge, and even a security aware end-user base, human errors happen. With TopSec Blockmail we have an effective method of helping to protect our email environment before mail hits our mail servers. We have been using the service for several years and found it to be an extremely useful mail screening tool.

Vendor Response

by Topsec Cloud Solutions on March 28, 2019

Thank You for the review. It means a lot to all the Topsec team.
If there is anything you need from us please give us a call or pop an email to any of the guys & gals who will be only too glad to assist you..

Excellent Product

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using this product for a number of years now and recommend it to all our clients for the email filtering.

It is very easy to setup - Topsec configure and manage the rules as required.

Our clients can manage their own quarantine and whitelists or we can manage these for them as needed.

URL filtering for links in emails adds an extra level of protection.

The support from Topsec is excellent.

Cons: Very little.

Can only access the portal from specified ip addresses which can be a bit restrictive when we are out of the office.

Overall: Topsec Email Security has been our spam filtering system of choice for the last 3 - 4 years and we continue to recommend it.

Vendor Response

by Topsec Cloud Solutions on April 24, 2019

Thanks Des for all the positive feedback, we really appreciate our longstanding partners taking time out of their schedules to leave reviews for other potential clients.
With regards to IP Address restriction we see this as an additional security feature but we have listened to you and our other partners , we recognize the difficulty this can cause you guys so as part of the new platform in July the restriction on IP Address can be lifted should you wish.
Hope this helps, see you soon.

Ger

Topsec Email Security

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product does its job seamlessly and transparently. Like all such products there are always the occasional false positive but these are easily retrieved and having addresses or sender domains whitelisted is straight forward. The support service is easy to contact and deal with and make any required changes (such as IP addresses) to the service so there is no risk of the user messing up the setup.

Cons: Although the service has a comprehensive control panel some settings which you might expect to be able to control yourself, such as whitelisting of an address is not fully available.

Overall: The product does what it needs to do which is block most of the rubbish that is sent through email.

Vendor Response

by Topsec Cloud Solutions on March 28, 2019

Thanks Sandy, really appreciate all the positive feedback and we take on board fully the items we can improve upon.
With our new platform which is being released in July you will have a brand new customer portal with improved functionality , better reporting and enhanced features that you can manage yourself . This will alleviate all the minor issues you might be having
Thanks again and talk soon

Achieving peace of mind with top email security that you need

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Email Security Best Practices

Email Security Options

Continual threat updates for email security/ rules to keep company's data safe

Excellent Customer Service & Customer Support

Daily & Monthly Reports - Email Security Awareness and Usage Report

Cons: Sometime (but not very often) a legitimate email can be stopped by Topsec.

But then it is safer to stop these, rather than running the risk.

These emails can then safely & easily be released by using the Topsec user-friendly Dashboard.

Overall: Top email security for our business

Excellent customer service & Support

Topsec has always taken customer opinions & needs into account and has taken serious steps to improve customer experience.

Vendor Response

by Topsec Cloud Solutions on April 08, 2019

Thanks Diana for taking the time to leave a review, it means a lot to all the team to get such positive feedback.
Even the cons we appreciate as we are always evolving to try improve on the total offering.
We work so hard to give a quality service and with that we must give quality support, it is great you notice the support being offered and can appreciate its value.

Thank you again

Topsec email security

Apr 26, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With 24/7/365 service Topsec email security provides us piece of mind knowing we have a front line of defence protecting us allowing us to concentrate on our business. With pro active support we know these guys are always looking out for us what ever the time day.

Cons: Topsec email security is highly scalable and expands and contracts as our company evolves. We have yet to find something we don't like with the software or level of service we get from Topsec.

Overall: Working with Topsec Security for over 12 years we have been delighted with the level of service and look forward to the next 12!

Vendor Response

by Topsec Cloud Solutions on May 16, 2019

Thanks Nick for the excellent review . It means a lot to all of us here in Topsec especially given the exceptionally long term relationship we have with you guys.
As per usual should you need anything or like to see anything in particular in the new releases you have all our contacts.
Here's to next 12 years !

Regards,

Ger

Top Sec Email Security

Mar 20, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Security of our internal systems are well protected as emails with virus are blocked before entry to the system.

Cons: Short length of time that an blocked email is held for.

Overall: I have a very good experience with Topsec. Staff are always on the ball and very helpful

Vendor Response

by Topsec Cloud Solutions on April 01, 2019

Hi Patrice,
Thank you for taking the time to leave us a review.
It's always great to get positive feedback but we also like hearing about issues our users may be encountering . I'm not fully clear as to what you mean by the Cons . Could you give us is call in the office on 01-4263300 and we can go through it with you as I feel we have a function in place already that will alleviate that problem you might be having.
Thanks again and talk soon
______________________________________
Thanks for taking our call, it was great we were able to explain that the issue you felt you had actually wasn't an issue at all. We are always happy to provide training and insure you are maximizing the service.
Thanks again Patrice, glad we could help.

Review

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Captures all suspected spam, malware and the ability to release an email to alternate email address. The different types of emails captured

Technical supports quick response to make change to accounts and setting changes

Cons: Doesn't allow specific users to just release requested emails without seeing high lever emails

Overall: The main feature and benefit is secure mail filtering and web link checking

Vendor Response

by Topsec Cloud Solutions on March 28, 2019

Thanks for leaving the review Shaun , great to hear you are happy with how things are going. With regards to the release requests our support will be happy to do this for you upon request , you'll be delighted to know there is more control for our partner coming in the new platform which will be released shortly . We will be in touch in the coming weeks to give you an update and chat about all the new stuff . Thanks Again for taking the time to leave the review, we really do appreciate it.

Topsec Email Security

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Portal is easy to use

Service made very simple by knowledgeable support team

Excellent Value for money

Does everything we need from an email security service

Cons: None of any note. I would rather have to send an odd email to have an email we need released than have out system attacked.

Overall: Attacks can severely impact your business operations and affect your data. Topsec email security effectively protects your emails against inbound malware, spam, phishing, and Denial of Service attacks.

Vendor Response

by Topsec Cloud Solutions on April 18, 2019

Thanks Suzanne for taking the time out to leave a review.
Great to hear you are happy with all the relevant features of our service.
I will be in touch over the coming weeks to show you our brand new platform which has loads of excellent new features we chatted about previously.

All the best & thanks again,

Ger

Topsec - provide excellent service for our IT department

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Topsec's system is easy to use and the service the Topsec lads provide is second to none. We used to receive a huge amount of spam and the risk from Virus infection was huge but Topsec have eliminated all that for us.

Cons: I can honestly say that there is nothing I don't like about Topsec's software or service.

Overall: The amount of time spent checking if emails were spam or not, checking staff emails for Virus was huge. Topsec have eliminated the need for that and done this at a very reasonable cost!

Vendor Response

by Topsec Cloud Solutions on March 28, 2019

Susan thank you so much for the excellent review. We value our clients feedback and to get one as positive as this really does mean a lot.
We will continue to keep up the good work and keep the bad stuff out for you.
Talk soon and thanks again.

Highly Recommended

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TopSec is reliable and easy to use. TopSec has caught all potential viruses and threats. When an email is quarantined, the relevant employee is immediately notified. From an admin perspective, the portal is straightforward to use and allows you to review quarantined messages prior to releasing them. On the very odd occasion I have had to call the customer support team, they have been more than helpful and efficient.

Cons: There is nothing I would class as a 'Con'.

Vendor Response

by Topsec Cloud Solutions on April 12, 2019

Thank you so much Jennifer for the excellent review,it is very much appreciated by all of the team here at Topsec.
Our support guys do a super job so I will be sure to pass on your comments.

Thanks again

Topsec Review

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Topsec software has proved itself time and time again. Their portal is easy to use and security is second to none.

Cons: Not had a single problem with any of our installs.

Overall: From day 1 Topsec and the team have made everything seamless for us and our clients. As a reseller we rely on top level products with support services to match and Topsec delivers this!

I would not hesitate to recommend both them and their products to anyone looking to improve their security.

Vendor Response

by Topsec Cloud Solutions on March 28, 2019

Thanks David for such a great review.
Really delighted to hear from you that we are doing a good job and that service and support is up to scratch.
We have some nice new features coming shortly so i will be in touch to bring you up to speed.
Anything else you need as always just pop us an email.

TopSec Secures our Clients

Apr 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to manage software, does what it is meant to do, stop all the illegitimate emails getting through

Cons: Setting up a individual rule, but the team in Topsec do that for us, so it really is not a problem

Overall: We find this solution is great to offer our clients. It enhances our products we currently provide and the support from Topsec is excellent.

Vendor Response

by Topsec Cloud Solutions on May 16, 2019

Thanks Conor,

We really appreciate the feedback and we're delighted to hear all is going well with the service and the support.
It's a small thing and as you said we do it for you but on the new platform coming in a few weeks time you guys will be able to do more of the changes around rules and policy should you wish . We will continue to do it for you should you prefer that option.

Thanks again,
Ger

Excellent Product and Support

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For a large organisation with high volumes of email traffic it provides reliable email filtering and for all levels of support staff the administration GUI is easy to use.

Cons: Nothing so far that has caused any issues

Vendor Response

by Topsec Cloud Solutions on March 19, 2019

Oliver,
We really appreciate you taking the time out of your busy schedule to leave a review . Given the size of your organisation we recognize time is very much of the essence when it comes to email and getting the information you need when you need it.
Having you on board for such a long time is testament to both organisations working well together over the past 10 years. Our relationship with the HSE is something we all take great pride in. Thanks again , see you soon

Email Security

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use , client portal , value for money , little extra functions provide in the standard service and the excellent support.

Cons: Interface could do with an overhaul but not a deal breaker as functions are there

Overall: From the outset the move from our old provider to Topsec was made very easy . Dedicated account manager and tech support buddy to bring you through the transition. Once set up and functional we weren't just left alone to operate ourselves. We have regular interactions with support and receive nice market trends updates from their sales & marketing team . All in all a very accessible company who I'd happily recommend

Vendor Response

by Topsec Cloud Solutions on March 19, 2019

Andrew,
Thank you for the recent review , all very positive . We do pride ourselves on the support and general service we give our customers so it nice that this is recognized.
We have some nice new features coming on stream in the coming weeks that we feel will future enhance your overhaul experience . I will be in touch in the coming days to update you first hand. Many thanks again for taking time out to leave the review.

Excellent Product with fantastic Support

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The main thing I like about the software is that "It Works". The efficient and friendly support team in the background make sure any queries are dealt with promptly

Cons: I cannot fault this software or the support team.

Vendor Response

by Topsec Cloud Solutions on April 01, 2019

Hi Annie,
Great to hear from you and delighted you are happy with the service and support. I will pass on the feedback to all the Topsec team.

As a network engineer yourself your positive feedback means a lot as us saving you time through our efficient service allows to provide an efficient service to your own clients . We become an extension of your tech team.

All the best.

Excellent Support

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Topsecs blockmail to protect SMEs for over five years and it has never failed me. The quality of the support offered is what makes this a standout service

Cons: I've never really had anything to dislike about it.

Overall: Excellent service. Outstanding support

Vendor Response

by Topsec Cloud Solutions on March 25, 2019

Thank You Lawrence for the review, these mean a lot to us especially considering you are such a long standing client.
Plenty of new features coming soon with the new platform, Tim will be in touch to fill you in over the coming weeks.

TopSec Email Security

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Topsec Blended Threats provides uncompromising security, which was just what we was looking for, furthermore with no management overheads.

Cons: Nothing to date, the support has always been fantastic if we have any queries.

Overall: The support and staff in general have all been fantastic. I would highly recommend TopSec to anyone who was considering going with a new Email Security provider.

Vendor Response

by Topsec Cloud Solutions on April 12, 2019

Cheers Mark for the positive review, we really do appreciate it.
Blended Threats is a super addition to the email security service , many of our clients choose to ad this on and the results have been excellent to date.
I will be in touch soon with details of the new platform.

Thank again

Out of the box

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: support is exceptional. Does what it needs to do.

Cons: we still see some spam getting thru, but I think that will always be the case.

Vendor Response

by Topsec Cloud Solutions on March 28, 2019

Thanks for the review.
As you rightly point out Spam is ever changing and is proving more difficult to combat on a daily basis . Thankfully we have the means and the ways along with the team to do our utmost .
Often tweaking rules and policies can do the trick and bring further improvement so please get in touch to chat with us and see if we can do more for you.

Review of Blockmail service from Topsec

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is quite easy to use and retrieve a list of what has been blocked.

Cons: It could be made easier to see which emails have been blocked and which have been released. Some times, I have to click in the mail Information to conform the status of the mail. Maybe colour coding could be used.

Overall: In general, I find the system very good to use, but it too me a while to understand hoe the rules operate and the different levels of security involved.

Vendor Response

by Topsec Cloud Solutions on March 28, 2019

Thanks Philip , great to hear you are happy with how things are going . As a longstanding client we take your feedback very seriously as it helps us insure we continually improve.
Our new platform which will be along very shortly will give you lots of new options and informative features that will help you when looking for information pertaining to emails , quarantined etc . We will be in touch in the next few weeks to bring you up to speed. Thanks Again.

review of topsec

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is easy to manage and is highly effective in blocking spam and virus infected emails

Cons: i have no issues with this product . at the moment it is fulfilling our requirements

Overall: topsec support is excellent and support are extremely prompt in getting back to us

Vendor Response

by Topsec Cloud Solutions on March 28, 2019

Top Man Shane,
Thanks for taking the time out, really appreciate the positive feedback and delighted to hear all is going well.
I will pass on the feedback to the support guys and the team.

Review

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Blockmail means I don't get spam. This means I can get on with my job and not have to go through so many emails.

Cons: I have no negative things to say about this product and or team.

Overall: Courteous and efficient team

Vendor Response

by Topsec Cloud Solutions on April 01, 2019

Thanks Carmel,
Short , sweet and to the point . Exactly how we like things to be at Topsec. We make things very easy for all concerned . All the complex work is done behind the scenes to insure our clients lives are made as easy as possible.

Ruboust and reliable

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is Easy to use and the support is great.

Cons: Website looks a bit dated, slow to load.

Overall: The support teem is always helpful. They helped a lot when we did the maintenance on our system.

Vendor Response

by Topsec Cloud Solutions on April 18, 2019

Thank You Erika,
Good to hear all is well with the system and the support our guys/girls are offering is being recognized by our clients.

We always note our clients feedback so you'll be glad to know a brand new customer portal is part of our new platform coming in July.

Talk soon,

Ger

Quality system, quality support

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a simple easy and effective system for monitoring and managing emails coming in and out of our organisation.

Cons: Nothing much to dislike really as it does exactly what it says on the tin.

Vendor Response

by Topsec Cloud Solutions on April 08, 2019

Thanks David,
You're exactly right in your summary , nice and simple and does everything you could want from an Email Security service.
I really appreciate you taking the time out to write the review, it means a lot to the team.
Talk soon.

Topsec

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is the ease of use. You work away without any inconvenience and the software does its job in the background

Cons: Not a downside to the email security service.

Vendor Response

by Topsec Cloud Solutions on May 16, 2019

Hi Robert,
Thank you for leaving the recent review, it means a lot to all the staff here at Topsec and we are delighted to see and hear all is going well with the service and the support we offer.
Should you need anything , as ever just drop me a line.

Regards,

Ger

First Class Product

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and negligible system overhead

Cons: It still misses the odd item - but no issues of note

Overall: First class

Vendor Response

by Topsec Cloud Solutions on March 19, 2019

Cheers Danny , your feedback is really important to us as we are constantly looking at ways to improve the service. If there is anything we miss please pop the email across to our support team and we can look into it for you and adjust your rules & policies to see if that helps. Thanks Again

Email Security

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It does what it promises and hasn't let us down.

Cons: There isn't really anything we didn't like.

Overall: We have had a reliable and secure relationship with Topsec for a very long number of years and hope to continue to do business with them for many more years.

Vendor Response

by Topsec Cloud Solutions on April 18, 2019

Excellent Review , thanks you for taking the time out to write it.
If you want to email me directly I can thank you in person.

Regards,

Ger

Topsec E-mail Scanning User

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Stops and filters mail and keeps out mailboxes clean and reduces the ransomware threat.

Cons: There is nothing I do not like its does what it says on the tin.

Overall: The best part about the software is not just the day to day functionality but the backup technical support when needed is local and always at a very high level.

Vendor Response

by Topsec Cloud Solutions on April 12, 2019

Thanks Ian,
Our support is definitely something that sets us apart from all our competitors .
Unfortunately for Topsec you must be a client to experience it in real life .
Everyone claims to have great support but I think our guys more certainly deliver.

It just works

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Excellent support

Reliable Products

Cons: Nothing of note

Overall: TopSec provide an excellent suite of security products that help us to maintain the security of our dispersed network infrastructure.

Vendor Response

by Topsec Cloud Solutions on April 12, 2019

Top man Tony,
Delighted all is going to plan and you are happy with the service.
Should you need anything at all give us a bell.

Top Sec Capterra Review

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of set up / use. Local support available. Blended Threats module.

Cons: No issues with Top Sec or products/software

Overall: Very good experience with Top Sec, allows us to meet client security needs

Vendor Response

by Topsec Cloud Solutions on March 19, 2019

Thank You David , delighted to hear all is going well for you with our systems and service. I will pass on your regards to the support team.
All the best

Topsec email filtering and continuity

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: > proactive support

> 15 minuet SLA

> continuity for 365 down time

> value for money

Cons: not a lot rely , maybe some more control as an MSP would be nice. However Top sec offer a fully managed service.

Vendor Response

by Topsec Cloud Solutions on April 12, 2019

Thanks Euan,
You touch on all of the key points which is great.
Extra control for the MSP is on it's way shortly so that will cover off everything for you.
As you rightly point out our service is a fully managed one; but if there is absolutely anything you need simply contact our support team here in the office.

Great service with excellent customer service

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Having regular reports sent to us when items have been blocked or quarantined is particularly useful, in case we are expecting something to arrive. It's no nonsense, concise, and easy to understand.

Cons: At present, I feel that there are no cons.

Overall: Topsec always respond to requests quickly - within minutes. Issues are handled rapidly, and they have a keen eye on issues beyond their control. Always attentive and supportive.

Vendor Response

by Topsec Cloud Solutions on March 19, 2019

Hayden, Great to hear from you and delighted everything is going as you'd like .
I will pass on the high praise to our support team , good customer support is something everyone at Topsec prides themselves on . All the best and thanks again for the review

ILCU review

Mar 20, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The software is very easy to use for technical or non technical users.

Cons: We would like some of the obvious spam mail filtered out.

Overall: The customer support desk is exceptional with great lads at the end of the phone who are only to willing to help.

Vendor Response

by Topsec Cloud Solutions on April 12, 2019

Cheers James ,
I will pass on your comments to all our support guys

TopSec Feedback

Apr 10, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and the flexibility/Capability of the support teams

Cons: Requirement to arrive at the threshold levels for filtering email (different levels for different clients)

Overall: Very positive experience and would highly recommend to our clients into the future

Vendor Response

by Topsec Cloud Solutions on April 12, 2019

Thanks Niall,
Really appreciate the positive feedback from all of our partners.
I am a little unclear as to the threshold comment. I will drop you a line and maybe we can clarify or help you on that item.

Regards,

Ger

A Must Have for Email Security

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Stops lots of malware and phishing attacks

Cons: It was really good there was nothing I didn't like

Overall: Brilliant Solutions - Brilliant Support - Would highly Recommend!

Vendor Response

by Topsec Cloud Solutions on April 12, 2019

Short , sweet and straight to the point.
We really appreciate you taking the time out to send a review.

Thanks again John

Email security a must from Topsec

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The strength of Topsec to scan all emails and grab ones that are unwanted and bogus mails.

The notification of quarantined mails is extremely useful and Topsec's weekly reports are invaluable.

Overall is great to know that Topsec has our back with scanning of emails for us and for our clients, and Topsec's support has proven its worth many times over.

Cons: N/a, overall Topsec email security is a great product, can't fault it

Vendor Response

by Topsec Cloud Solutions on April 12, 2019

Thanks Mike,

Great to hear all is well with the service and all your clients are happy.
I'll pass on the feedback to our support team.

Block mail

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It works as designed and we are using this for years now

Cons: can't find any cons

Overall: Email spam and more filter

Vendor Response

by Topsec Cloud Solutions on April 12, 2019

Thanks You Rick , you are a gent.
Really appreciate the positive feedback , delighted all has gone well for the countless years Fine gel have been with Topsec.

Feature must have in your environment

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use and user friendly interface with great support

Cons: Nothing noted as of yet. As a product it checks all the boxes

Overall: Great experience and always available support desk with excellent knowledge that adds a lot into it ....with fulfilling security needs at their best.

Vendor Response

by Topsec Cloud Solutions on March 28, 2019

Thanks Muhammad , really appreciate the positive comments . As one of our partners support engineer we recognize how important prompt and efficient support is to you and your company . It is something we are conscious of delivering to all our clients so it is great for all the team at Topsec when we get this feedback.
I will pass on all the comments to the team

Easy to work with

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: very knowledgeable group of people who are always happy to help

Cons: I only deal with Topsec from an email domain and DNS perspective and I have no issues.

Overall: Topsec manage all our email domain requirements and are very responsive to a demanding customer.

Vendor Response

by Topsec Cloud Solutions on March 19, 2019

Thanks Richard, delighted to hear you are happy with the service . As always whatever you need our support guys are all on hand to assist.

Pros and Cons

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use, the web portal access is very clean and navigation is clean

Cons: When you try to copy a web link and the other information make it hard to send the links to someone else.

I wish i could login from anywhere instead of just one ip address.

Vendor Response

by Topsec Cloud Solutions on April 12, 2019

Antony , you are a gent , thank you for taking the time to leave a review.
Happy to tell you that our new platform will not have the IP Location restriction . We do see the restriction as an added security measure but also recognize the way people now work so this is a happy medium , keeping everyone happy but still being ultra conscious of client safety and security.

Super reliable, fulfills the requirements of the business and excellent service !

Mar 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have used this service for around 3+ years, we felt it was one of the best investments we had made in recent projects, it is very reliable software, very stable and fulfills all the requirements. It keeps our email relevant and safe. Email has become a very critical part of our business in recent times. This service saves us time in dealing with spam email and gives us the sense of security surrounding our email environment. As an ICT Manager this gives me great comfort that my email is in very safe hands. I must mention the support service they provide is excellent. The cost of such software is very reasonable considering what you get for your investment.

Vendor Response

by Topsec Cloud Solutions on March 29, 2016

Thanks Tony, it's clear you really see all the benefits from the service from a time saving and financial perspective. As you know we are constantly working on improving all aspects to insure we stay ahead of the bad guys but it's nice to know we are getting it somewhat right

NO1 Email solution

Jan 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and reliable.

Cons: -

Overall: Wide range of products, excellent customer care with fast response time. Email filtering is easy to use, great reporting functions. The full cloud package of antivirus and antimalware protection is lightweight in our environment and totally maintenance free. Topsec offers great variety of products. You cant go wrong with them.

Recommendations to other buyers: -

Vendor Response

by Topsec Cloud Solutions on March 19, 2019

Hi Mark,
Really appreciate you taking the time out to leave the review.
We value Largo's business very much and see you as a valued customer . Delighted you are happy with the support as this area really does set us apart from our competitors. It is important to us that we maintain this standard so hearing such positive reviews from your good self does mean a lot and confirms we are going in the right direction. All the best and thanks again Mark

Spams still gets through

Mar 31, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We see in the stats each month that blockmail stops thousands of mails from getting in. However we still see plenty of spam getting in. Given the volume this probably isn't a surprise but it's the only issue I have. In general though it's an excellent system and experience of wo4rking with topsec has been largely positive.

Vendor Response

by Topsec Cloud Solutions on March 31, 2016

Thanks Stephen, all feedback is hugely appreciated and beneficial to the continued development of our products. I have passed this on to our technical team who are looking into this as we speak. We will be in contact shortly to help in addressing this issue and to see if there is a common trait with the levels you are experiencing . With your assistance we may need to tweak your rules & policies and advise on some best practices going forward.

Highly recommended

Apr 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: A reliable product that's easy to use, working away without any issues allowing the team more time to focus on other tasks. Blocks spam, and with the addition of custom rules for attachments, helps protect our network from malicious email. Brilliant support means we are never waiting for answers or modifications.

Vendor Response

by Topsec Cloud Solutions on March 19, 2019

Thanks Liam, Really delighted to hear all is well with support and the service . Yet more praise for the support team, I will pass on your comments.
Lots of new features coming in the not too distant future which will further improve on what we already have . We'll pop out shortly to see you and bring you up to speed on them first hand. All the Best .

It just works away protecting you from the nasty stuff

Mar 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have a small IT team and we couldn't manage the email ourselves, if the hugh volume of spam and Malware was not removed by Blockmail. Combined with our anti-virus software we are as protected as can be.

TopSec Technology are a valued partner in protecting our network and are very responsive to our needs and requests.

Vendor Response

by Topsec Cloud Solutions on March 31, 2016

Thank you Anthony , lots of our clients feel the benefits of Blockmail when resources are tight. BM gives you back time to concentrate on the "real things" in your department. We are working on some things now that will further assist in the near future, we'll be in touch shortly.

Very helpful support reps

Mar 30, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Very helpful support reps

Catches almost all of the crappy emails going in and the warnings when there are issues delivering to servers are extremely useful.

Vendor Response

by Topsec Cloud Solutions on March 31, 2016

Thanks Darren, lots of our partners value the proactive support , so we can you can be aware of things developing with your clients mail/ servers before it gets out of hand. We've dealt with you guys for over 10 years and you have been a strong supporter through all the development of Blockmail. We must be doing something right !
We hugely appreciate your continued support and very much value you guys and would highly recommend Laztech .

Excellent mail filtering service

Mar 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Blockmail has completely prevented malicious e-mail from reaching our customers mail systems whilst keeping false-positives to an absolute minimum. Being able to access all of our customer information in a single portal makes our lives much easier. In addition their tech support team is very quick to respond to any requests that we make. In our 3 years of using this service there hasn't been a single outage either. We highly recommend this product!

Vendor Response

by Topsec Cloud Solutions on March 29, 2016

Thank You Richard, All appears good at your end with the service. We will endeavour to insure this high quality of service continues.

Top class service

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy of installation, configuration and management.

Flexible for multiple scenarios and requirements

Simple to use and manage

Cost effective, with simple costings and pricing plans.

Great proactive support and technical prowess

Cons: Nothing major. The interface is pretty simple but that is only a minor point

Vendor Response

by Topsec Cloud Solutions on April 12, 2019

Thanks Sami for taking the time to write the review, we really do appreciate the feedback from our clients.

No issues

Mar 15, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using Blockmail for a number of years now. We have been approached by competition on a number of occasions to 'review their product'.

To date we have not found a good reason to review an alternate as Blockmail does what we need on a daily basis.

Vendor Response

by Topsec Cloud Solutions on March 30, 2016

Appreciate the review Michael and good to hear we are getting it right currently. We are striving for further improvements each day as these cyber attacks are more prominent than ever. Keep an eye on our websites for tip sheets for preventing these attacks.

Excellent Product with superior support

Mar 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: we have been using this product for a number of years and find the product excellent. the latest add on for blended threats (ransomware protection) is brilliant. Support is quick and painless but the team being involved in the evolution of the product they know it inside out.

Vendor Response

by Topsec Cloud Solutions on March 31, 2016

I know our ability to wrap Blockmail around Office 365 for further added security has been greatly beneficial to Compupac & your clients. Thanks again and we'll see you very shortly