# Topsec Cloud Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Topsec Cloud Solutions the right Email Management solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145598/Topsec-Email-Security/reviews --- Topsec Cloud Solutions 4.9 (69) [View alternatives](https://www.capterra.com/p/145598/Topsec-Email-Security/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Topsec Cloud Solutions Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews MC Marcelo C IT Systems DesignerLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “Topsec delivers reliable email security through advanced behavioural analysis and real-time protection.“ July 21, 2025 SB Sue B Lead EngineerComputer Networking, 11 - 50 employeesUsed the software for: More than 2 years. “The issue was the amount of newsletters that users had signed up for and having to differentiate between the ones they wanted and the ones they didnt“ May 20, 2024 LB Liam B Sales ExecutiveInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The support is second to none, if we have a query, it is usually answered and resolved within ten minutes by their support team.“ July 18, 2024 MC Marcelo C IT Systems DesignerLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “It gives us confidence that our email security is in good hands.“ July 21, 2025 MQ Michael Q DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “On top of that, they’re genuinely down-to-earth people who are always a pleasure to deal with, whether over the phone or by email.“ August 27, 2025 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer ICT Infrastructure manager Building Materials Used the software for: 2+ years ### "Out of the box" March 20, 2019 5.0 Pros support is exceptional. Does what it needs to do. Cons we still see some spam getting thru, but I think that will always be the case. Review Source Response from Topsec Cloud Solutions March 28, 2019 Thanks for the review. As you rightly point out Spam is ever changing and is proving more difficult to combat on a daily basis . Thankfully we have the means and the ways along with the team to do our utmost . Often tweaking rules and policies can do the trick and bring further improvement so please get in touch to chat with us and see if we can do more for you. SB Sue B. Lead Engineer Computer Networking Used the software for: 2+ years ### "So good, I wouldn't look anywhere else now" May 20, 2024 5.0 Pros So easy to use, so easy to get support. Its a set it and forget it kind of thing. It doesn't intrude or make more work. It just works really well. Cons The filter for marketing emails was a bit of a nuisance because it worked really well but that wasn't topsecs fault. The issue was the amount of newsletters that users had signed up for and having to differentiate between the ones they wanted and the ones they didnt Review Source Response from Topsec Cloud Solutions May 22, 2024 Thank you very much for your review! AJ Antony J. Network Manager Information Services Used the software for: 2+ years ### "Pros and Cons" April 11, 2019 5.0 Pros It is easy to use, the web portal access is very clean and navigation is clean Cons When you try to copy a web link and the other information make it hard to send the links to someone else. I wish i could login from anywhere instead of just one ip address. Review Source Response from Topsec Cloud Solutions April 12, 2019 Antony , you are a gent , thank you for taking the time to leave a review. Happy to tell you that our new platform will not have the IP Location restriction . We do see the restriction as an added security measure but also recognize the way people now work so this is a happy medium , keeping everyone happy but still being ultra conscious of client safety and security. AD Annie D. Network Engineer Computer Networking Used the software for: 2+ years ### "Reliable products and great range of services. " May 20, 2024 5.0 Overall the Topsec Cloud experience is professional across its broad range of services. Staff are friendly, efficient and well trained. Pros From a managed service point of view its critical to have a service provider that not only works but has a good support team behind it. The range of services are always expanding and changing to meet the challenges of working online. Cons I cannot fault the service. It works well. Review Source Response from Topsec Cloud Solutions May 22, 2024 Thank you very much for the review! BS Brian S. director Computer Hardware Used the software for: 2+ years ### "Great customer service" May 21, 2024 5.0 Pros excellent customer service, good to be able to pick up the phone to a local Irish based engineer when there's an issue Cons I would highly recommend this service - MS are eating their lunch however Review Source Response from Topsec Cloud Solutions May 23, 2024 Thank you Brian for your kind words. SD Sean D. I.S. Project Leader Government Administration Used the software for: 2+ years ### "User Review " March 27, 2019 4.0 Overall it is a very good product which does give a level of peace of mind to know a lot of potentially dangerous emails are blocked before getting to our domain. From previous discussions with the team at Topsec, the cons mentioned above will be addressed in the new portal to be released soon. We look forward to having that new portal. Pros SPAM checking and filtering done by TOPSEC which weeds out a lot spam mail before it gets to our Exchange. The ability to quarantine \\ hold up incoming emails based on attachment size and type. The ability to maintain and modify our own blacklist of email addresses Trustwave for its functionality to check new URL's accessed for their authenticity \\ safety. Cons The inconsistent session duration – sometimes can stay logged in all day, other times can get prompted to login again after a very short period. The inability to download \\ zip multiple attachments in emails which are held up (e.g. Having to manually download 20 attachments as opposed to a single .zip of them). Trustwave at times can be slow to load / process URL’s. When going into the message viewer sometimes we get inconsistent results with “long running scripts” message appearing which results in having to restart whichever browser we are using (happens in IE11 and Chrome). This tends to happen most when quarantined emails contain larger attachments (15-20 MB+) or a large number of attachments. Review Source Response from Topsec Cloud Solutions April 1, 2019 Hi Sean, Thanks for the review and for the positive feedback. We took on board all the feedback we got from our users , you guys being a key part of that and have rectified each and everyone one of them in the new version due for release in July. We'll be up to see you shortly and be able to give you a progress report and ideally demo the new customer portal for you. Thanks Again . DM Des M. Director Information Technology and Services Used the software for: 2+ years ### "Excellent Product" April 18, 2019 5.0 Topsec Email Security has been our spam filtering system of choice for the last 3 - 4 years and we continue to recommend it. Pros We have been using this product for a number of years now and recommend it to all our clients for the email filtering. It is very easy to setup - Topsec configure and manage the rules as required. Our clients can manage their own quarantine and whitelists or we can manage these for them as needed. URL filtering for links in emails adds an extra level of protection. The support from Topsec is excellent. Cons Very little. Can only access the portal from specified ip addresses which can be a bit restrictive when we are out of the office. Review Source Response from Topsec Cloud Solutions April 24, 2019 Thanks Des for all the positive feedback, we really appreciate our longstanding partners taking time out of their schedules to leave reviews for other potential clients. With regards to IP Address restriction we see this as an additional security feature but we have listened to you and our other partners , we recognize the difficulty this can cause you guys so as part of the new platform in July the restriction on IP Address can be lifted should you wish. Hope this helps, see you soon. Ger AD Alexander D. Software Manager Information Technology and Services Used the software for: 2+ years ### "Topsec Email Security" March 20, 2019 5.0 The product does what it needs to do which is block most of the rubbish that is sent through email. Pros The product does its job seamlessly and transparently. Like all such products there are always the occasional false positive but these are easily retrieved and having addresses or sender domains whitelisted is straight forward. The support service is easy to contact and deal with and make any required changes (such as IP addresses) to the service so there is no risk of the user messing up the setup. Cons Although the service has a comprehensive control panel some settings which you might expect to be able to control yourself, such as whitelisting of an address is not fully available. Review Source Response from Topsec Cloud Solutions March 28, 2019 Thanks Sandy, really appreciate all the positive feedback and we take on board fully the items we can improve upon. With our new platform which is being released in July you will have a brand new customer portal with improved functionality , better reporting and enhanced features that you can manage yourself . This will alleviate all the minor issues you might be having Thanks again and talk soon DM Diana M. Project & Process Manager Legal Services Used the software for: 2+ years ### "Achieving peace of mind with top email security that you need" March 28, 2019 5.0 Top email security for our business Excellent customer service & Support Topsec has always taken customer opinions & needs into account and has taken serious steps to improve customer experience. Pros Email Security Best Practices Email Security Options Continual threat updates for email security/ rules to keep company's data safe Excellent Customer Service & Customer Support Daily & Monthly Reports - Email Security Awareness and Usage Report Cons Sometime (but not very often) a legitimate email can be stopped by Topsec. But then it is safer to stop these, rather than running the risk. These emails can then safely & easily be released by using the Topsec user-friendly Dashboard. Review Source Response from Topsec Cloud Solutions April 8, 2019 Thanks Diana for taking the time to leave a review, it means a lot to all the team to get such positive feedback. Even the cons we appreciate as we are always evolving to try improve on the total offering. We work so hard to give a quality service and with that we must give quality support, it is great you notice the support being offered and can appreciate its value. Thank you again VR Verified Reviewer Manager ICT Non-Profit Organization Management Used the software for: 2+ years ### "Email Security" April 16, 2019 5.0 We have had a reliable and secure relationship with Topsec for a very long number of years and hope to continue to do business with them for many more years. Pros It does what it promises and hasn't let us down. Cons There isn't really anything we didn't like. Review Source Response from Topsec Cloud Solutions April 18, 2019 Excellent Review , thanks you for taking the time out to write it. If you want to email me directly I can thank you in person. Regards, Ger CM Carmel M. Director Computer Networking Used the software for: 2+ years ### "Review" March 21, 2019 5.0 Courteous and efficient team Pros Blockmail means I don't get spam. This means I can get on with my job and not have to go through so many emails. Cons I have no negative things to say about this product and or team. Review Source Response from Topsec Cloud Solutions April 1, 2019 Thanks Carmel, Short , sweet and to the point . Exactly how we like things to be at Topsec. We make things very easy for all concerned . All the complex work is done behind the scenes to insure our clients lives are made as easy as possible. AK Andrew K. General Manager Security and Investigations Used the software for: 6-12 months ### "Email Security" February 21, 2019 5.0 From the outset the move from our old provider to Topsec was made very easy . Dedicated account manager and tech support buddy to bring you through the transition. Once set up and functional we weren't just left alone to operate ourselves. We have regular interactions with support and receive nice market trends updates from their sales & marketing team . All in all a very accessible company who I'd happily recommend Pros Ease of use , client portal , value for money , little extra functions provide in the standard service and the excellent support. Cons Interface could do with an overhaul but not a deal breaker as functions are there Review Source Response from Topsec Cloud Solutions March 19, 2019 Andrew, Thank you for the recent review , all very positive . We do pride ourselves on the support and general service we give our customers so it nice that this is recognized. We have some nice new features coming on stream in the coming weeks that we feel will future enhance your overhaul experience . I will be in touch in the coming days to update you first hand. Many thanks again for taking time out to leave the review. TO Tony O. IT MAnager Retail Used the software for: 2+ years ### "It just works" April 10, 2019 5.0 TopSec provide an excellent suite of security products that help us to maintain the security of our dispersed network infrastructure. Pros Ease of use Excellent support Reliable Products Cons Nothing of note Review Source Response from Topsec Cloud Solutions April 12, 2019 Top man Tony, Delighted all is going to plan and you are happy with the service. Should you need anything at all give us a bell. HW Hayden W. Administration Manager Legal Services Used the software for: 6-12 months ### "Great service with excellent customer service" February 22, 2019 5.0 Topsec always respond to requests quickly - within minutes. Issues are handled rapidly, and they have a keen eye on issues beyond their control. Always attentive and supportive. Pros Having regular reports sent to us when items have been blocked or quarantined is particularly useful, in case we are expecting something to arrive. It's no nonsense, concise, and easy to understand. Cons At present, I feel that there are no cons. Review Source Response from Topsec Cloud Solutions March 19, 2019 Hayden, Great to hear from you and delighted everything is going as you'd like . I will pass on the high praise to our support team , good customer support is something everyone at Topsec prides themselves on . All the best and thanks again for the review MC Michael C. Sales Executive Computer & Network Security Used the software for: 6-12 months ### "Email security a must from Topsec" March 20, 2019 5.0 Pros The strength of Topsec to scan all emails and grab ones that are unwanted and bogus mails. The notification of quarantined mails is extremely useful and Topsec's weekly reports are invaluable. Overall is great to know that Topsec has our back with scanning of emails for us and for our clients, and Topsec's support has proven its worth many times over. Cons N/a, overall Topsec email security is a great product, can't fault it Review Source Response from Topsec Cloud Solutions April 12, 2019 Thanks Mike, Great to hear all is well with the service and all your clients are happy. I'll pass on the feedback to our support team. DT Diane T. self employed eCommerce Seller Consumer Goods Used the software for: Less than 6 months ### "Total Peace of Mind !!" August 22, 2019 5.0 I believe that Topsec is not only great for business owners, but for anyone who gets frequent emails from unknown sources. Pros Topsec Internet Security works in live time, so suspect emails can be quarantined before being released into your network. Awesome security tool that allow peace of mind when retrieving emails!! Cons I did not find anything negative about this software to mention, although I have not used it for a great deal of time, so far, so good!! Review Source Response from Topsec Cloud Solutions June 14, 2021 Hi Diane , really appreciate you taking the time out of your busy schedule to leave a fantastic review , if we can be of any further assistance or you'd like to chat about our new email archiving service or phishing awareness training just drop us a line at sales@topsec,com TC Tony C. ICT Manager Used the software for: ### "Super reliable, fulfills the requirements of the business and excellent service !" March 19, 2016 5.0 We have used this service for around 3+ years, we felt it was one of the best investments we had made in recent projects, it is very reliable software, very stable and fulfills all the requirements. It keeps our email relevant and safe. Email has become a very critical part of our business in recent times. This service saves us time in dealing with spam email and gives us the sense of security surrounding our email environment. As an ICT Manager this gives me great comfort that my email is in very safe hands. I must mention the support service they provide is excellent. The cost of such software is very reasonable considering what you get for your investment. Review Source Response from Topsec Cloud Solutions March 29, 2016 Thanks Tony, it's clear you really see all the benefits from the service from a time saving and financial perspective. As you know we are constantly working on improving all aspects to insure we stay ahead of the bad guys but it's nice to know we are getting it somewhat right LS L S. IT Manager Used the software for: ### "Excellent" March 22, 2016 5.0 Top class support team who are a pleasure to deal with . I personally have reasons to be glad that I use this product on a regular basis. You can't say that about a lot of software/services these days but you can about Topsec/Blockmail. Review Source Response from Topsec Cloud Solutions March 29, 2016 Excellent Review, thank you very much. We find you a pleasure to deal with also and very much appreciate your years of continued custom. As always if you needs us you just drop us a line.. RS Richard S. Director Used the software for: ### "Excellent mail filtering service" March 24, 2016 5.0 Blockmail has completely prevented malicious e-mail from reaching our customers mail systems whilst keeping false-positives to an absolute minimum. Being able to access all of our customer information in a single portal makes our lives much easier. In addition their tech support team is very quick to respond to any requests that we make. In our 3 years of using this service there hasn't been a single outage either. We highly recommend this product! Review Source Response from Topsec Cloud Solutions March 29, 2016 Thank You Richard, All appears good at your end with the service. We will endeavour to insure this high quality of service continues. PM Paul M. Group IT Manager Used the software for: ### "Blockmail gave me back valuable resources" January 28, 2016 5.0 We have been using Blockmail for a number of years and it has saved my department both time and money. It removes the burden on the IT support team of having to delete spam and answering needless queries from staff, and allows us more time to focus on our core business. Review Source Response from Topsec Cloud Solutions March 30, 2016 Paul, many thanks for the recent review. Happy to hear all appears to be working well with Blockmail but should you have any queries or questions please simply drop us a line. KG Kevin G. Used the software for: ### "Satisfied with product" March 22, 2016 5.0 In general we trust the product. It does what we need it to and it is very easy to use. Support from TopSec Technology is top class. Review Source Response from Topsec Cloud Solutions March 29, 2016 Appreciate it Kevin. All the team irrespective of department will always endeavour to assist where possible. Good to know we are getting some what right MF Melinda F. Operations Manager Used the software for: ### "Excellent for blocking unsolicited mail and email's with virus" April 4, 2016 5.0 Very useful product. Review Source Response from Topsec Cloud Solutions April 4, 2016 Cheers Melinda. I know having spoken to Fergal you guys are also using our anti phishing and anti ransomware plugin which has further enhanced your security . Thanks for the continued support. MQ Michael Q. Director Information Technology and Services Used the software for: Less than 6 months ### "TopNotch Sec" August 27, 2025 5.0 Brilliant experience overall. We’re very happy to have the added support and the confidence that Topsec’s platform is reliably doing its job. We’ve run several phishing campaigns now, and they’ve provided clear insights into which companies may benefit from additional training or enhanced filtering measures. It’s been an invaluable tool for identifying gaps and strengthening our clients’ security posture. Pros The Topsec support team is responsive, knowledgeable, and proactive. On top of that, they’re genuinely down-to-earth people who are always a pleasure to deal with, whether over the phone or by email. Their services are excellent and straightforward to implement. The team communicates clearly and is consistently helpful throughout the process, making deployment smooth and stress-free. Cons It would be helpful to have a pricing breakdown for Topsec’s services. I work with a mix of clients—standard businesses, education, and non-profits—and pricing often varies. If some time passes between setups, I usually need to check again to confirm current rates. That said, the team’s email responses are always quick and helpful, so it’s never a hassle. Review Source MC Marcelo C. IT Systems Designer Logistics and Supply Chain Used the software for: 2+ years ### "Great Experience working with Topsec" July 21, 2025 5.0 Our overall experience has been excellent. Topsec delivers reliable email security through advanced behavioural analysis and real-time protection. Their onboarding process is simple, and the intuitive portal makes administration easy. Highly recommended Pros I really like how easy everything is with Topsec. The service works very well, and their team is always helpful and quick to respond. They handle everything from threat detection to quarantine and reporting. It gives us confidence that our email security is in good hands. Cons I don’t have any negatives to report—Topsec has been smooth to work with, dependable, and I have no real complaints. Review Source Response from Topsec Cloud Solutions July 31, 2025 Thank you for your review and continued support. Shaun B. MD Information Technology and Services Used the software for: 6-12 months ### "Excellent product with outstanding support." August 7, 2025 5.0 One of the best products we have in our stack, but the standout point with Topsec is their support, emails answered/resolved in a few minutes. Pros Excellent Product at a great price point, the product works great with outstanding support. Top quality product Cons a few steps to onboard, but after adding a few customers, it's only a five minute process, the documentation is excellent. Review Source Response from Topsec Cloud Solutions August 12, 2025 Thank you for your kind words and the review. Similar Products Featured