--- title: "Shopware Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Shopware Software - reviews, pricing plans, popular comparisons to other eCommerce products and more." source_url: "https://www.capterra.com/p/145605/Shopware/" page_type: "product" language: "en" --- # Shopware Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Shopware ## What is Shopware? The only platform with a built-in community network for uncompromising commerce. Enterprise commerce tools for extraordinary shopping experiences. Trusted by some of the largest brands, retailers, and manufacturers in B2B. B2C and D2C; and supported by a worldwide community of developers, agencies, and merchants. Shopware combines a headless commerce core with digital experience management to simplify the complex. Build the extraordinary with Shopware. ## What is Shopware used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[B2B eCommerce Platform](https://www.capterra.com/b2b-ecommerce-platform-software/)[Enterprise Search](https://www.capterra.com/enterprise-search-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 88% Neutral 8% Negative 4% Starting price $600 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shopware?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.shopware.com&name=Shopware) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shopware 4.3 (26) VS. [4.3 (661)](https://www.capterra.com/p/227129/Magento-Commerce/reviews/) Starting Price $600 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (26) Ease Of Use 3.8 (6,183) Value For Money 4.1 (26) Value For Money 4.1 (5,108) Customer Service 4.0 (25) Customer Service 4.0 (4,888) ## Shopware alternatives Highest Rated [4.7 (174)](https://www.capterra.com/p/186941/Sku-IQ/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Shopify](https://www.capterra.com/p/83891/Shopify/) [4.5 (6,701)](https://www.capterra.com/p/83891/Shopify/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/83891/Shopify/) [Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10,743)](https://www.capterra.com/p/169007/Wix/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169007/Wix/) [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) [4.5 (1,046)](https://www.capterra.com/p/225601/WooCommerce/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/225601/WooCommerce/) [View all alternatives](https://www.capterra.com/p/145605/Shopware/alternatives/) ## FAQs about Shopware Overview ### Which roles and teams benefit most from Shopware? Shopware is most used by e-commerce managers, founders, executives, and technical teams running online retail operations. Business leaders use it to oversee storefront growth and sales strategy, while IT administrators and integration engineers manage platform setup, integrations, and performance. Operations and service teams benefit from streamlined product, order, and purchasing workflows. Answer based on 26 reviews Overview ### What company size and industries is Shopware built for? Shopware is built mainly for small businesses, which make up 96% of reviewers, with Marketing and Advertising the top industry at 19%. It also serves Information Technology and Services at 15%, Automotive at 12%, and some midsize businesses at 4%, most often for eCommerce. Answer based on 26 reviews Features and Usability ### What are the key features of Shopware? Shopware offers product catalog management, catalog management, and product data management for ecommerce operations. Core commerce features include shopping cart, order management, shipping management, inventory tracking, and returns management, while channel management, multi-channel management, CRM, campaign management, reporting and analytics, API, and third-party integrations support broader sales and content workflows. Pricing ### How much does it cost and what fees or limitations are included? Shopware starts at $600 per month for the Rise plan, with Evolve at $2,400 per month and Beyond at $6,500 per month. A free version and free trial are available. Rise includes 3D capabilities, AI copilot, and 8-hour service reaction time. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does Shopware integrate with? Shopware integrates with 3 third-party tools: AutoVitals, PartsTech, and October CMS. These integrations connect shop workflow management, parts ordering, and content syncing, giving Shopware links to automotive operations and content management platforms. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Shopware offer? Shopware provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled presentations, documentation offers written reference material, and videos provide self-paced learning. Answer based on 4 reviews Getting Started and Support ### What customer support options does Shopware offer? Shopware provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the platform as easy to configure, but some note that reaching customer service can take effort, while others rely on technical help when adjusting more complex settings. Answer based on 5 reviews ## Features AI summary Based on 8,654 eCommerce reviews Capterra data shows that buyers of eCommerce software rank the following features as their top priorities: - **Website Management** (**48%** of reviewers rated this feature as critical) - **Data Security** (**55%**) - **Order Management** (**47%**) Shopware supports all three features that reviewers rate most highly: **Website Management**, **Data Security**, and **Order Management**. Together, these capabilities help businesses manage online storefront content, protect customer and transaction data, and handle orders efficiently from purchase through fulfillment, allowing teams to run day-to-day commerce operations with more control and consistency. Website Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Built-in website builder or integration with third-party site Data Security 4.6 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Mobile Access 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Shopping Cart 4.4 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Checkout of online store Inventory Management 4.3 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Order Management 4.3 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Shopware 61 features ### All Features - 3D Visualization: Visualize systems, objects, people, products, and environments in 3D. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - De-Coupled Front & Back Ends: Separate front and back end platforms to make coding changes without affecting user experience - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - For B2B: Serves B2B organizations - Immersive Environment: An artificial and interactive environment where users can digitally immerse themselves - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Kitting: Group and package individual but related items as one package set - KPI Monitoring: Tracking the status of previously identified performance measurements - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Product Catalog: Present a catalog of inventory that customers can view - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real World Backdrop: Objects are always overlaid against the real world background - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Reviews Management: Track and monitor reviews of products or services - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Superimposed Objects: Ability to overlay images, text, and 3D objects over existing reality view - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.3 (26) 4.3 Based on 26 reviews ## Pricing Value for money 4.1 (26) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/145605/Shopware/pricing/) Rise $600.00 Other,Per Month It includes: - 8 hours service reaction time - AI copilot - 3D capabilities Evolve $2,400 Flat Rate,Per Month It includes: - AI copilot - 3D capabilities - enhanced support - 4 hours service reaction time - B2B Components - Advanced Search - Dynamic Access Beyond $6,500 Flat Rate,Per Month It includes: - AI copilot - 3D capabilities - B2B Components - Advanced Search - Dynamic Access - Personal Account Manager - 24/7 priority support - 1 hour service reaction time - Digital Sales Rooms - Multi-Inventory - Customer-specific pricing - Subscriptions Value for money 4.1 (26) 4.1 Based on 26 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (25) 4.0 Based on 25 reviews ## User reviews Overall rating 4.3 Based on 26 reviews Filter by rating 5(14) 4(9) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent AN Anonymous User CEO Wholesale ### "Good SEO, high readiness, but BUGy - It's getting better, but sometimes not" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 September 12, 2025 A long way to go, but quite flexible despite it's initial readiness and user friendliness. High investment required with many adjustments and add-ons necessary in order to get to a solid and working e-commerce shop. Unfortunately, we are now stuck at Version 6.6.x due to update incompatibilities with our add-ons and shopware6 own rules. Pros Initial appearance and initial finalization rate of a webshop. It is quite easy to create simple websites and handle orders. Many professional plugins from PayPal over DHL to smaller design add-ons. It seems to have a good SEO ranking. Foundation for a highly professional e-commerce shop when having a big budget is possible. Cons Multitude of Bugs and incompatibility with updates. Change of business model for perpetually bought licenses so that you need to switch to rental model after two years. Plugins wont work with future versions of Shopware. As there were and still are so many Bugs, an update is a must do. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) [Shopify](https://www.capterra.com/p/83891/Shopify/) Reasons for choosing Shopware Running setup of Shopware5 with investor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Adem C. CEO Building Materials ### "Easy startup and running. Hard to update." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 July 18, 2025 I've used it many years and still running my online shop with it. It's also pre configured. You just need to bring in your products and setup payment methods, and you're ready to go. Pros The initial setup is very straight forward. Another point to cover is, there is a good tool set to import from other shops. Also the flows are great and automate much of the steps. Cons Sometimes its hard to find out, which text fragment is for what part of the overall site. And the templating feature is really hard to understand. But the worst thing is, you can brick your shop while updating. So be careful and backup everything before running the update. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reasons for choosing Shopware It's really too much points to setup before up and running. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TF Tobias F. IT-Admin, Verkauf, Einkauf Wholesale ### "Ein skalierbares & leistungsfähiges Shopsystem hat seinen Preis" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 4, 2025 Alles in allem war ein Update auf Shopware 6 dringend nötig, leider hat dies aber nicht nur positives mit sich gebracht. Pros Das neue Shopware 6 hat ein modernes GUI, die Installationen ist vergleichsweise einfach (technische Grundkenntnisse von Vorteil) und dank der neuen Rule & Flowbuilder lassen sich viele Routinen automatisieren. Das Theme ist wie immer bis ins kleinste Detail anpassbar, hierfür sind aber entweder Programmier-Kenntnisse von nöten oder man muss sich ein fertiges Theme kaufen wenn nicht mit dem Standard gearbeitet werden möchte. Cons Leider sind in Shopware 6 einige grundlegende Boardmittel, die in der alten Version bereits enthalten waren, entfernt worden und sind nun nur noch über kostenpflichtige Plugins oder eigenständiges Programmierung umsetzbar, wie z.B. der Mindermengenzuschlag Alternatives considered [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) [JTL](https://www.capterra.com/p/190466/JTL-Wawi/) [Shopify](https://www.capterra.com/p/83891/Shopify/) Reasons for choosing Shopware Produkt aus Deutschland & wir haben bereits den Vorgänger benutzt (Shopware 5) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Sadie H. Owner operator Cosmetics ### "Easy to learn and reliable " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2025 Overall my experience is good, it is a flexible and reliable platform. Pros I really enjoyed how reliable Shopware is and I can see it growing in the future. Cons I did have some difficulty trying to get ahold of customer service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ER Erica R. CEO Consumer Goods ### "Shpware it is good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 8, 2025 Ideal for small and medium-sized companies, it offers exclusive features, such as personalization based on customer experience and integrated marketing tools, allowing efficient management and customer attraction. Pros The platform serves those looking for a flexible and scalable solution. Cons The application has nothing to dislike as it meets expectations well Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NM Nele M. Social Media Manager Marketing and Advertising ### "Flexible und anpassbare E-Commerce-Plattform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 2, 2024 Pros Shopware bietet eine flexible und anpassbare E-Commerce-Plattform, die es uns ermöglicht, unseren Online-Shop einfach zu gestalten und zu verwalten. Zudem unterstützt es zahlreiche Integrationen und Erweiterungen, die das Einkaufserlebnis verbessern. Cons Ein Nachteil von Shopware ist, dass die Plattform insbesondere in der Enterprise-Version komplex sein kann und daher eine steile Lernkurve erfordert, was sowohl zeit- als auch ressourcenintensiv sein kann. Zudem können die Kosten für Erweiterungen und professionelle Unterstützung schnell ansteigen, was für kleinere Unternehmen eine Herausforderung darstellen kann. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Mike W. E-commerce manager Wholesale ### "What a horribly shameful company" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 1, 2024 Pros What a horribly shameful company. Never experienced such poor customer service before. Keep sending invoices for services that I haven't used in months. And when you email them to cancel everything, you get bad answers that you can't do anything with! DO NOT DO BUSINESS WITH SHOPWARE! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Juan B. CEO Computer Software ### "I have maximized the success of my online store" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 18, 2024 My overall experience with this eCommerce platform has been quite enriching and transformative for my online business. From the beginning, what stood out most was their focus on creating engaging and emotionally resonant shopping environments. This ability to deeply personalize my online store has allowed me to create a unique user experience, adapted not only to my brand, but also to the expectations and preferences of my customers. Pros What I liked most about this platform is its focus on creating shopping environments that really connect with the customer's emotions. The customization capacity is exceptional, allowing me to adapt the store to the specific needs of my business and the expectations of my customers. Furthermore, being open source, it offers me great flexibility to develop additional functionalities. Cons Although the platform itself is robust, configuring and optimizing all of its features to perfectly fit the specific needs of my business has been a longer and more complex process than expected. This can be a challenge, particularly for smaller businesses or those who are just starting out with eCommerce and don't have as much technical support on hand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. edna luci G. university senior technician Marketing and Advertising ### " Una Experiencia Personalizada." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2023 La variedad de funcionalidades fue satisfactoria me permitieron integrar facilidades adicionales sin mucho problema, aunque algunas veces requerí ayuda técnica para ajustarlos perfectamente a mis necesidades. Pros Es genial me ofrece una amplia gama de opciones de personalización gracias a su gran número de plugins y temas, lo que me permite adaptar mi tienda a mis preferencias y las tendencias del mercado. Cons Bueno enalgunos momentos he exprimentado problemas de desempeño cuando estoy trabajando con catálogos de productos excepcionalmente grandes o cuando se gestionan muchas transacciones simultáneas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Maurice D. Comptable Accounting ### "Shopware un logiciel important d'e-commerce " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 30, 2023 Pros Shopware est un logiciel simple à prendre et à utiliser, facilitant pour les petites entreprises l'e-commerce. Cons Pas de complicité au cours de l'utilisation de ce logiciel , ce qui recommandé dans les petites entreprises pour leurs développement dans le domaine d'e-commerce. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145605/Shopware/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Shopify vs Shopware](https://www.capterra.com/compare/83891-145605/Shopify-vs-Shopware)[WooCommerce vs Shopware](https://www.capterra.com/compare/145605-225601/Shopware-vs-WooCommerce) [BigCommerce vs Shopware](https://www.capterra.com/compare/131883-145605/Bigcommerce-vs-Shopware)