# Shopware Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Shopware the right eCommerce solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145605/Shopware/reviews

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Shopware

4.3 (26)

[View alternatives](https://www.capterra.com/p/145605/Shopware/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Shopware

Ease of use

4.4

Customer Service

4.0

## Pros and Cons in Reviews

Juan B

CEOComputer Software, 2 - 10 employeesUsed the software for: I used a free trial.

“This ability to deeply personalize my online store has allowed me to create a unique user experience, adapted not only to my brand, but also to the expectations and preferences of my customers.“

January 18, 2024

FS

Fabian S

Performance LeadMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years.

“API creation is very slow.“

July 27, 2021

## Showing most helpful reviews

Showing 1-25 of 26 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Michel W.  
CCO  
Information Technology and Services  
Used the software for: 2+ years

### "Scalable, easy to use, API first E-commerce platform "

October 14, 2022

5.0

Pros

A CMS that helps the merchant really create shopping experiences that would be hard to create with other ecommerce platforms.

Cons

Lacking functionalities are built every day. So current cons will be gone soon.

Reason for choosing Shopware

Total cost of ownership ease of use for merchant

Review Source

AC

Adem C.  
CEO  
Building Materials  
Used the software for: 2+ years

### "Easy startup and running. Hard to update."

July 18, 2025

5.0

I've used it many years and still running my online shop with it. It's also pre configured. You just need to bring in your products and setup payment methods, and you're ready to go.

Pros

The initial setup is very straight forward. Another point to cover is, there is a good tool set to import from other shops. Also the flows are great and automate much of the steps.

Cons

Sometimes its hard to find out, which text fragment is for what part of the overall site. And the templating feature is really hard to understand. But the worst thing is, you can brick your shop while updating. So be careful and backup everything before running the update.

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing Shopware

It's really too much points to setup before up and running.

Review Source

VR

Verified Reviewer  
CEO  
Wholesale  
Used the software for: 2+ years

### "Good SEO, high readiness, but BUGy - It's getting better, but sometimes not"

September 12, 2025

3.0

A long way to go, but quite flexible despite it's initial readiness and user friendliness. High investment required with many adjustments and add-ons necessary in order to get to a solid and working e-commerce shop. Unfortunately, we are now stuck at Version 6.6.x due to update incompatibilities with our add-ons and shopware6 own rules.

Pros

Initial appearance and initial finalization rate of a webshop. It is quite easy to create simple websites and handle orders. Many professional plugins from PayPal over DHL to smaller design add-ons. It seems to have a good SEO ranking. Foundation for a highly professional e-commerce shop when having a big budget is possible.

Cons

Multitude of Bugs and incompatibility with updates. Change of business model for perpetually bought licenses so that you need to switch to rental model after two years. Plugins wont work with future versions of Shopware. As there were and still are so many Bugs, an update is a must do.

Alternatives considered

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing Shopware

Running setup of Shopware5 with investor.

Review Source

FG

Fred G.  
Presiden  
Automotive  
Used the software for: 6-12 months

### "Shop management software built for speeds"

April 25, 2022

5.0

ShopWare has been a great company to work with. The software is constantly improving.

Pros

ShopWare is super fast and easy to use. Switching to ShopWare is one of the best decisions that I've made in business

Cons

The data transfer from my old SMS (Mitchell) was a mess. I wouldn't have transferred data if I knew what it would cause so many problems.

Alternatives considered

[Protractor](https://www.capterra.com/p/18043/Protractor-NET/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)

Reason for choosing Shopware

The customer service and integration with AutoVitals were the main factors in my choice.

Switched from

[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)

Mitchell lost some functionality and was getting harder to use since parts are getting harder to find.

Review Source

RB

Renick B.  
CTO  
Information Technology and Services  
Used the software for: 2+ years

### "Good foundation for e-commerce business "

November 13, 2022

4.0

Good tech approaches for providing a platform for e-commerce.

Pros

Modern, clean user interface for clients. Modern stack especially with Twig templating. Has lots of features for European market.

Cons

Has lots of bugs and premium features are really expensive. Lots of mid-size companies struggle to afford this solution. For smaller projects it is too expensive. They focusing much on enterprise. But lots of customers have midsize projects.

Alternatives considered

[Smartstore](https://www.capterra.com/p/157781/SmartStore-NET/)

Reason for choosing Shopware

Shopware has a strong api driven approach. This fits good to extend Shopware without having to maintain much plugins. We push data from various sources, with ease…

Switched from

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[Smartstore](https://www.capterra.com/p/157781/SmartStore-NET/)

Shopware was more easy to use for the clients, and was ready for European market.

Review Source

SH

Sadie H.  
Owner operator  
Cosmetics  
Used the software for: 6-12 months

### "Easy to learn and reliable "

April 17, 2025

4.0

Overall my experience is good, it is a flexible and reliable platform.

Pros

I really enjoyed how reliable Shopware is and I can see it growing in the future.

Cons

I did have some difficulty trying to get ahold of customer service.

Review Source

Matt P.  
Owner  
Automotive  
Used the software for: 2+ years

### "End all Be all software"

August 5, 2021

4.0

Has further improved our customer interactions and helped build trust with customer due to the transparent interaction.

Pros

Shopware is always adding features and listening to their customers needs. Expedites our daily processes and customers love the look and feel of their interactions.

Cons

Still not able to create Purchase orders in PDF formats to send to our vendors.

Review Source

Juan B.  
CEO  
Computer Software  
Used the software for: I used a free trial

### "I have maximized the success of my online store"

January 18, 2024

5.0

My overall experience with this eCommerce platform has been quite enriching and transformative for my online business. From the beginning, what stood out most was their focus on creating engaging and emotionally resonant shopping environments. This ability to deeply personalize my online store has allowed me to create a unique user experience, adapted not only to my brand, but also to the expectations and preferences of my customers.

Pros

What I liked most about this platform is its focus on creating shopping environments that really connect with the customer's emotions. The customization capacity is exceptional, allowing me to adapt the store to the specific needs of my business and the expectations of my customers. Furthermore, being open source, it offers me great flexibility to develop additional functionalities.

Cons

Although the platform itself is robust, configuring and optimizing all of its features to perfectly fit the specific needs of my business has been a longer and more complex process than expected. This can be a challenge, particularly for smaller businesses or those who are just starting out with eCommerce and don't have as much technical support on hand.

Review Source

Dennis V.  
E-commerce Manager  
Consumer Goods  
Used the software for: 6-12 months

### "Shopware works great"

May 31, 2021

4.0

Overall i'ts good. We are going live in a couple of days.

Pros

It really fits our needs. We are a multi language website and webshop. Shopcommerce is easier to configure than Magento 2.

Cons

Some functions are not available yet, plugins are being pushed on a regular base tough. But sometimes we have to wait.

Review Source

VR

Verified Reviewer  
Director  
Information Technology and Services  
Used the software for: 1-2 years

### "E-Commerce is as easy as Shopware"

April 22, 2021

5.0

We are gladly realising any type of project with Shopware, D2C, B2B, B2C it doesn't matter.

Pros

Easy to use content editor which enables even non technical users to implement powerful shopping experiences and landing pages.

Cons

Lacks internationalisation and more enterprise focussed features. Shopware is trying to enter the international market.

Review Source

TF

Tobias F.  
IT-Admin, Verkauf, Einkauf  
Wholesale  
Used the software for: 2+ years

### "Ein skalierbares & leistungsfähiges Shopsystem hat seinen Preis"

July 4, 2025

4.0

Alles in allem war ein Update auf Shopware 6 dringend nötig, leider hat dies aber nicht nur positives mit sich gebracht.

Pros

Das neue Shopware 6 hat ein modernes GUI, die Installationen ist vergleichsweise einfach (technische Grundkenntnisse von Vorteil) und dank der neuen Rule & Flowbuilder lassen sich viele Routinen automatisieren. Das Theme ist wie immer bis ins kleinste Detail anpassbar, hierfür sind aber entweder Programmier-Kenntnisse von nöten oder man muss sich ein fertiges Theme kaufen wenn nicht mit dem Standard gearbeitet werden möchte.

Cons

Leider sind in Shopware 6 einige grundlegende Boardmittel, die in der alten Version bereits enthalten waren, entfernt worden und sind nun nur noch über kostenpflichtige Plugins oder eigenständiges Programmierung umsetzbar, wie z.B. der Mindermengenzuschlag

Alternatives considered

[Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[JTL](https://www.capterra.com/p/190466/JTL-Wawi/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing Shopware

Produkt aus Deutschland & wir haben bereits den Vorgänger benutzt (Shopware 5)

Review Source

ER

Erica R.  
CEO  
Consumer Goods  
Used the software for: I used a free trial

### "Shpware it is good"

February 8, 2025

4.0

Ideal for small and medium-sized companies, it offers exclusive features, such as personalization based on customer experience and integrated marketing tools, allowing efficient management and customer attraction.

Pros

The platform serves those looking for a flexible and scalable solution.

Cons

The application has nothing to dislike as it meets expectations well

Review Source

NM

Nele M.  
Social Media Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Flexible und anpassbare E-Commerce-Plattform"

September 2, 2024

5.0

Pros

Shopware bietet eine flexible und anpassbare E-Commerce-Plattform, die es uns ermöglicht, unseren Online-Shop einfach zu gestalten und zu verwalten. Zudem unterstützt es zahlreiche Integrationen und Erweiterungen, die das Einkaufserlebnis verbessern.

Cons

Ein Nachteil von Shopware ist, dass die Plattform insbesondere in der Enterprise-Version komplex sein kann und daher eine steile Lernkurve erfordert, was sowohl zeit- als auch ressourcenintensiv sein kann. Zudem können die Kosten für Erweiterungen und professionelle Unterstützung schnell ansteigen, was für kleinere Unternehmen eine Herausforderung darstellen kann.

Review Source

MW

Mike W.  
E-commerce manager  
Wholesale  
Used the software for: 1-2 years

### "What a horribly shameful company"

July 1, 2024

1.0

Pros

What a horribly shameful company. Never experienced such poor customer service before. Keep sending invoices for services that I haven't used in months. And when you email them to cancel everything, you get bad answers that you can't do anything with! DO NOT DO BUSINESS WITH SHOPWARE!

Review Source

JP

Joachim P.  
Business Development Manager  
Retail  
Used the software for: 2+ years

### "Shopware - a PRO Tool for your eCommerce"

October 3, 2022

5.0

All in all, as an experienced user, I am very satisfied with Shopware in terms of stability, speed and, above all, further developments.

Pros

There is really NOTHING that cannot be implemented with Shopware in the area of eCommerce. Everything can be configured and adjusted - with rule sets, plugins and other adjustment screws. Of course, this depth comes at the price of an extended familiarization phase. In general, Shopware is very fast and secure.

Cons

Without basic Internet knowledge regarding self-hosting, databases, HTML, etc., you feel a bit left alone with Shopware. Of course there are many experts who can help someone, but of course against a corresponding fee.

Review Source

SL

Stephaney L.  
Service manager  
Automotive  
Used the software for: 6-12 months

### "Shop ware keeps me organized"

May 19, 2022

5.0

Overall it has been a pleasant experience using Shopware. It allows me to do more with my time and keeps me organized

Pros

I love shopware for building workorders for my customers. It allows me to write an estimate quickly and efficiently and gives me multiple ways to send it to my customers. It allows me to communicate with my customers without either of us having to be on the phone for long periods of time. My customers love having options to approve work

Cons

I dont like some of the glitches between Shopware and Partstech that put strange descriptions in for parts. With the wrong description on a work order, it can look like they are being charged for the wrong item

Reason for choosing Shopware

I chose it because of the way it worked requiring less steps to complete a work order. As well as the ease of use for customers to view and approve work orders, while tracking their approval

Review Source

SW

Simon W.  
General Manager  
Information Technology and Services  
Used the software for: 2+ years

### "The best available E-Commerce software also offers a free version!"

May 19, 2019

5.0

I use two Shopware Community editions with two online shops since 2014 and 2015. One in German language and one in English. Both shops run fine for years with literally nearly no maintenance.

Pros

What I really like is, how easy it is to configure and use the software. There is a free Community Edition available and with the graphical user interface in the backend, it's really comfortable to configure the system, add products and categories and handle all the necessary tasks. The backend is literally like an operating system with windows and everything! There are tons of plugins, paid and free, and also a lot of themes available to change and configure your shop the way you want it.

Cons

I think there is nothing, except it really has a learning curve if you want to change the layout of your shop. But I think it's the same with all E-Commerce software.

Review Source

VR

Verified Reviewer  
cmo  
Marketing and Advertising  
Used the software for: I used a free trial

### "Permite gestionar procesos de seguimiento de trabajo"

June 18, 2023

5.0

La experiencia en general ha sido buena y sin duda lo recomendaría a cualquier persona que me preguntara

Pros

Lo que mas me gusta es como ayuda a mejorar la productividad de la fuerza laboral y a optimizar el flujo de trabajo en el taller y como facilita la comunicación tanto con los clientes como dentro del equipo de trabajo. Todo esto se traduce en una mejor experiencia para los clientes.

Cons

Hay tantas características extensas, que algunas son bastante complicadas y necesitas de una capacitación estándar más extensa y completa para poder utilizar los diferentes procesos y escenarios involucrados para el uso del programa

Reason for choosing Shopware

Facilidad de uso en general

Review Source

FS

Fabian S.  
Performance Lead  
Marketing and Advertising  
Used the software for: 2+ years

### "Shopware"

July 27, 2021

4.0

Pros

The basic setup is easy to understand and there is a wide variety of plugins and the implementation is fairly easy.

Cons

API creation is very slow. Feed creation can take up to 5 hours even for medium sized product exports (50k products).

Review Source

MD

Maurice D.  
Comptable  
Accounting  
Used the software for: 6-12 months

### "Shopware un logiciel important d'e-commerce "

October 30, 2023

4.0

Pros

Shopware est un logiciel simple à prendre et à utiliser, facilitant pour les petites entreprises l'e-commerce.

Cons

Pas de complicité au cours de l'utilisation de ce logiciel , ce qui recommandé dans les petites entreprises pour leurs développement dans le domaine d'e-commerce.

Review Source

edna luci G.  
university senior technician  
Marketing and Advertising  
Used the software for: I used a free trial

### " Una Experiencia Personalizada."

November 21, 2023

4.0

La variedad de funcionalidades fue satisfactoria me permitieron integrar facilidades adicionales sin mucho problema, aunque algunas veces requerí ayuda técnica para ajustarlos perfectamente a mis necesidades.

Pros

Es genial me ofrece una amplia gama de opciones de personalización gracias a su gran número de plugins y temas, lo que me permite adaptar mi tienda a mis preferencias y las tendencias del mercado.

Cons

Bueno enalgunos momentos he exprimentado problemas de desempeño cuando estoy trabajando con catálogos de productos excepcionalmente grandes o cuando se gestionan muchas transacciones simultáneas.

Review Source

EP

Erwin P.  
GF  
Retail  
Used the software for: 6-12 months

### "Nicht schlecht könnte aber viel Besser sein. "

May 25, 2021

3.0

Toll aber da fehlt noch einiges, aber das ist im Anflug. Shopware Partner ist erforderlich, dann sicher toll. Super, wann man nur ca. 100 bis 2000 Produkte anbieten will. Die Entwicklung ist schnell, aber hat so Ihre Probleme. Aber im Grunde ein hervorragender Shop!

Pros

Front und Backend. Einfach, .... Alles was man braucht ohne Erweiterung vorhanden. Produktdarstellung! Kundenkonto! PayPal Anbindung.

Cons

Wir verwenden Shopware 6, die kleinen Problem. Bitte nur mit einem Shopware Partner verwenden.

Reason for choosing Shopware

Software aus Mitteleuropa. Kundendienst in Deutsch. Würde ich besser bewerten, wann ich nicht von Magento 1 kommen würde. Top ist die Produktdarstellung. Was man braucht ist, ohne Erweiterung dabei. Layout! Backend Aufbau.

Review Source

kK

kalaiselvan K.  
Integration Engineer  
Computer Software  
Used the software for: 1-2 years

### "Shopware Review"

November 15, 2019

5.0

Overall it is good e-commerce product for medium level company.

Pros

There are lot of customization stuff, we can achieve with this software using ready made plugins. we have free community edition available to use and evaluate the product. It has good graphical user interface for adding and updating the products(Sku) and categories. Configuring the software is straight forward and easy.

Cons

Enterprise edition(Licensed) of this software is quite expensive. It requires, initial learning curve to understand the products.

Review Source

Essime T.  
Gestionnaire  
Retail  
Used the software for: I used a free trial

### "Logiciel de e-commerce "

October 23, 2023

5.0

Pros

Facile et simple à déployer et à utiliser permettant aux entreprises de gérer plusieurs boutiques en ligne et générer plus de vente .

Cons

C'est un top produit de l'e-commerce et facile à utiliser. Je ne reproche rien pour le moment. Je le recommande

Review Source

CH

Craig H.  
Founder and CEO  
Marketing and Advertising  
Used the software for: 6-12 months

### "Highly customizable shopping platform"

May 3, 2022

5.0

Pros

Shopware makes it possible to create customizable yet innovative shopping websites

Cons

Shopware needs to extend its starting templates portfolio with new templates that are specific to each sector.

Review Source

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