--- title: "Shopware Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Shopware the right eCommerce solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145605/Shopware/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Shopware 4.4 (27) [View alternatives](https://www.capterra.com/p/145605/Shopware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Shopware Ease of use 4.4 Customer Service 4.0 ## Pros and Cons in Reviews Juan B CEOComputer Software, 2 - 10 employeesUsed the software for: I used a free trial. “This ability to deeply personalize my online store has allowed me to create a unique user experience, adapted not only to my brand, but also to the expectations and preferences of my customers.“ January 18, 2024 FS Fabian S Performance LeadMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “API creation is very slow.“ July 27, 2021 ## Showing most helpful reviews Showing 1-25 of 27 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Archer O. employ 5.0 November 4, 2026 AI summary based on a full review The platform provides a strong return on investment for brands seeking customization, but small businesses should budget carefully due to potential high costs for developers and premium features. The backend is user-friendly, enhancing overall navigation and management. Log in to unlock the full review, detailed ratings, and pros & cons Michel W. CCO Used the software for: 3-5 years ### "Scalable, easy to use, API first E-commerce platform " October 18, 2022 5.0 Pros A CMS that helps the merchant really create shopping experiences that would be hard to create with other ecommerce platforms. Cons Lacking functionalities are built every day. So current cons will be gone soon. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Easy startup and running. Hard to update." July 21, 2025 5.0 I've used it many years and still running my online shop with it. It's also pre configured. You just need to bring in your products and setup payment methods, and you're ready to go. Pros The initial setup is very straight forward. Another point to cover is, there is a good tool set to import from other shops. Also the flows are great and automate much of the steps. Cons Sometimes its hard to find out, which text fragment is for what part of the overall site. And the templating feature is really hard to understand. But the worst thing is, you can brick your shop while updating. So be careful and backup everything before running the update. Review Source VR Verified Reviewer CEO Used the software for: 3-5 years ### "Good SEO, high readiness, but BUGy - It's getting better, but sometimes not" September 15, 2025 3.0 A long way to go, but quite flexible despite it's initial readiness and user friendliness. High investment required with many adjustments and add-ons necessary in order to get to a solid and working e-commerce shop. Unfortunately, we are now stuck at Version 6.6.x due to update incompatibilities with our add-ons and shopware6 own rules. Pros Initial appearance and initial finalization rate of a webshop. It is quite easy to create simple websites and handle orders. Many professional plugins from PayPal over DHL to smaller design add-ons. It seems to have a good SEO ranking. Foundation for a highly professional e-commerce shop when having a big budget is possible. Cons Multitude of Bugs and incompatibility with updates. Change of business model for perpetually bought licenses so that you need to switch to rental model after two years. Plugins wont work with future versions of Shopware. As there were and still are so many Bugs, an update is a must do. Review Source R Reviewer Presiden Used the software for: Less than 1 year ### "Shop management software built for speeds" April 28, 2022 5.0 ShopWare has been a great company to work with. The software is constantly improving. Pros ShopWare is super fast and easy to use. Switching to ShopWare is one of the best decisions that I've made in business Cons The data transfer from my old SMS (Mitchell) was a mess. I wouldn't have transferred data if I knew what it would cause so many problems. Review Source R Reviewer CTO Used the software for: 3-5 years ### "Good foundation for e-commerce business " December 2, 2022 4.0 Good tech approaches for providing a platform for e-commerce. Pros Modern, clean user interface for clients. Modern stack especially with Twig templating. Has lots of features for European market. Cons Has lots of bugs and premium features are really expensive. Lots of mid-size companies struggle to afford this solution. For smaller projects it is too expensive. They focusing much on enterprise. But lots of customers have midsize projects. Review Source SH Sadie H. Owner operator Used the software for: Less than 1 year ### "Easy to learn and reliable " April 21, 2025 4.0 Overall my experience is good, it is a flexible and reliable platform. Pros I really enjoyed how reliable Shopware is and I can see it growing in the future. Cons I did have some difficulty trying to get ahold of customer service. Review Source Matt P. Owner Used the software for: 3-5 years ### "End all Be all software" August 6, 2021 4.0 Has further improved our customer interactions and helped build trust with customer due to the transparent interaction. Pros Shopware is always adding features and listening to their customers needs. Expedites our daily processes and customers love the look and feel of their interactions. Cons Still not able to create Purchase orders in PDF formats to send to our vendors. Review Source R Reviewer CEO Used the software for: I used a free trial ### "I have maximized the success of my online store" January 19, 2024 5.0 My overall experience with this eCommerce platform has been quite enriching and transformative for my online business. From the beginning, what stood out most was their focus on creating engaging and emotionally resonant shopping environments. This ability to deeply personalize my online store has allowed me to create a unique user experience, adapted not only to my brand, but also to the expectations and preferences of my customers. Pros What I liked most about this platform is its focus on creating shopping environments that really connect with the customer's emotions. The customization capacity is exceptional, allowing me to adapt the store to the specific needs of my business and the expectations of my customers. Furthermore, being open source, it offers me great flexibility to develop additional functionalities. Cons Although the platform itself is robust, configuring and optimizing all of its features to perfectly fit the specific needs of my business has been a longer and more complex process than expected. This can be a challenge, particularly for smaller businesses or those who are just starting out with eCommerce and don't have as much technical support on hand. Review Source Dennis V. E-commerce Manager Used the software for: Less than 1 year ### "Shopware works great" June 1, 2021 4.0 Overall i'ts good. We are going live in a couple of days. Pros It really fits our needs. We are a multi language website and webshop. Shopcommerce is easier to configure than Magento 2. Cons Some functions are not available yet, plugins are being pushed on a regular base tough. But sometimes we have to wait. Review Source VR Verified Reviewer Director Used the software for: 1-3 years ### "E-Commerce is as easy as Shopware" April 26, 2021 5.0 We are gladly realising any type of project with Shopware, D2C, B2B, B2C it doesn't matter. Pros Easy to use content editor which enables even non technical users to implement powerful shopping experiences and landing pages. Cons Lacks internationalisation and more enterprise focussed features. Shopware is trying to enter the international market. Review Source TF Tobias F. IT-Admin, Verkauf, Einkauf Used the software for: 3-5 years ### "Ein skalierbares & leistungsfähiges Shopsystem hat seinen Preis" July 7, 2025 4.0 Alles in allem war ein Update auf Shopware 6 dringend nötig, leider hat dies aber nicht nur positives mit sich gebracht. Pros Das neue Shopware 6 hat ein modernes GUI, die Installationen ist vergleichsweise einfach (technische Grundkenntnisse von Vorteil) und dank der neuen Rule & Flowbuilder lassen sich viele Routinen automatisieren. Das Theme ist wie immer bis ins kleinste Detail anpassbar, hierfür sind aber entweder Programmier-Kenntnisse von nöten oder man muss sich ein fertiges Theme kaufen wenn nicht mit dem Standard gearbeitet werden möchte. Cons Leider sind in Shopware 6 einige grundlegende Boardmittel, die in der alten Version bereits enthalten waren, entfernt worden und sind nun nur noch über kostenpflichtige Plugins oder eigenständiges Programmierung umsetzbar, wie z.B. der Mindermengenzuschlag Review Source R Reviewer CEO Used the software for: I used a free trial ### "Shpware it is good" February 13, 2025 4.0 Ideal for small and medium-sized companies, it offers exclusive features, such as personalization based on customer experience and integrated marketing tools, allowing efficient management and customer attraction. Pros The platform serves those looking for a flexible and scalable solution. Cons The application has nothing to dislike as it meets expectations well Review Source R Reviewer Business Development Manager Used the software for: 3-5 years ### "Shopware - a PRO Tool for your eCommerce" October 6, 2022 5.0 All in all, as an experienced user, I am very satisfied with Shopware in terms of stability, speed and, above all, further developments. Pros There is really NOTHING that cannot be implemented with Shopware in the area of eCommerce. Everything can be configured and adjusted - with rule sets, plugins and other adjustment screws. Of course, this depth comes at the price of an extended familiarization phase. In general, Shopware is very fast and secure. Cons Without basic Internet knowledge regarding self-hosting, databases, HTML, etc., you feel a bit left alone with Shopware. Of course there are many experts who can help someone, but of course against a corresponding fee. Review Source R Reviewer Service manager Used the software for: Less than 1 year ### "Shop ware keeps me organized" May 23, 2022 5.0 Overall it has been a pleasant experience using Shopware. It allows me to do more with my time and keeps me organized Pros I love shopware for building workorders for my customers. It allows me to write an estimate quickly and efficiently and gives me multiple ways to send it to my customers. It allows me to communicate with my customers without either of us having to be on the phone for long periods of time. My customers love having options to approve work Cons I dont like some of the glitches between Shopware and Partstech that put strange descriptions in for parts. With the wrong description on a work order, it can look like they are being charged for the wrong item Review Source R Reviewer E-commerce manager Used the software for: 1-3 years ### "What a horribly shameful company" July 9, 2024 1.0 Pros What a horribly shameful company. Never experienced such poor customer service before. Keep sending invoices for services that I haven't used in months. And when you email them to cancel everything, you get bad answers that you can't do anything with! DO NOT DO BUSINESS WITH SHOPWARE! Review Source Simon W. General Manager Used the software for: 3-5 years ### "The best available E-Commerce software also offers a free version!" May 21, 2019 5.0 I use two Shopware Community editions with two online shops since 2014 and 2015. One in German language and one in English. Both shops run fine for years with literally nearly no maintenance. Pros What I really like is, how easy it is to configure and use the software. There is a free Community Edition available and with the graphical user interface in the backend, it's really comfortable to configure the system, add products and categories and handle all the necessary tasks. The backend is literally like an operating system with windows and everything! There are tons of plugins, paid and free, and also a lot of themes available to change and configure your shop the way you want it. Cons I think there is nothing, except it really has a learning curve if you want to change the layout of your shop. But I think it's the same with all E-Commerce software. Review Source R Reviewer Social Media Manager Used the software for: 3-5 years ### "Flexible und anpassbare E-Commerce-Plattform" September 3, 2024 5.0 Pros Shopware bietet eine flexible und anpassbare E-Commerce-Plattform, die es uns ermöglicht, unseren Online-Shop einfach zu gestalten und zu verwalten. Zudem unterstützt es zahlreiche Integrationen und Erweiterungen, die das Einkaufserlebnis verbessern. Cons Ein Nachteil von Shopware ist, dass die Plattform insbesondere in der Enterprise-Version komplex sein kann und daher eine steile Lernkurve erfordert, was sowohl zeit- als auch ressourcenintensiv sein kann. Zudem können die Kosten für Erweiterungen und professionelle Unterstützung schnell ansteigen, was für kleinere Unternehmen eine Herausforderung darstellen kann. Review Source Verified Reviewer cmo Used the software for: I used a free trial ### "Permite gestionar procesos de seguimiento de trabajo" June 21, 2023 5.0 La experiencia en general ha sido buena y sin duda lo recomendaría a cualquier persona que me preguntara Pros Lo que mas me gusta es como ayuda a mejorar la productividad de la fuerza laboral y a optimizar el flujo de trabajo en el taller y como facilita la comunicación tanto con los clientes como dentro del equipo de trabajo. Todo esto se traduce en una mejor experiencia para los clientes. Cons Hay tantas características extensas, que algunas son bastante complicadas y necesitas de una capacitación estándar más extensa y completa para poder utilizar los diferentes procesos y escenarios involucrados para el uso del programa Review Source Fabian S. Performance Lead Used the software for: 3-5 years ### "Shopware" July 29, 2021 4.0 Pros The basic setup is easy to understand and there is a wide variety of plugins and the implementation is fairly easy. Cons API creation is very slow. Feed creation can take up to 5 hours even for medium sized product exports (50k products). Review Source R Reviewer Comptable Used the software for: Less than 1 year ### "Shopware un logiciel important d'e-commerce " November 5, 2023 4.0 Pros Shopware est un logiciel simple à prendre et à utiliser, facilitant pour les petites entreprises l'e-commerce. Cons Pas de complicité au cours de l'utilisation de ce logiciel , ce qui recommandé dans les petites entreprises pour leurs développement dans le domaine d'e-commerce. Review Source edna luci G. university senior technician Used the software for: I used a free trial ### " Una Experiencia Personalizada." November 28, 2023 4.0 La variedad de funcionalidades fue satisfactoria me permitieron integrar facilidades adicionales sin mucho problema, aunque algunas veces requerí ayuda técnica para ajustarlos perfectamente a mis necesidades. Pros Es genial me ofrece una amplia gama de opciones de personalización gracias a su gran número de plugins y temas, lo que me permite adaptar mi tienda a mis preferencias y las tendencias del mercado. Cons Bueno enalgunos momentos he exprimentado problemas de desempeño cuando estoy trabajando con catálogos de productos excepcionalmente grandes o cuando se gestionan muchas transacciones simultáneas. Review Source R Reviewer GF Used the software for: Less than 1 year ### "Nicht schlecht könnte aber viel Besser sein. " May 27, 2021 3.0 Toll aber da fehlt noch einiges, aber das ist im Anflug. Shopware Partner ist erforderlich, dann sicher toll. Super, wann man nur ca. 100 bis 2000 Produkte anbieten will. Die Entwicklung ist schnell, aber hat so Ihre Probleme. Aber im Grunde ein hervorragender Shop! Pros Front und Backend. Einfach, .... Alles was man braucht ohne Erweiterung vorhanden. Produktdarstellung! Kundenkonto! PayPal Anbindung. Cons Wir verwenden Shopware 6, die kleinen Problem. Bitte nur mit einem Shopware Partner verwenden. Review Source Kalaiselvan K. Integration Engineer Used the software for: 1-3 years ### "Shopware Review" November 18, 2019 5.0 Overall it is good e-commerce product for medium level company. Pros There are lot of customization stuff, we can achieve with this software using ready made plugins. we have free community edition available to use and evaluate the product. It has good graphical user interface for adding and updating the products(Sku) and categories. Configuring the software is straight forward and easy. Cons Enterprise edition(Licensed) of this software is quite expensive. It requires, initial learning curve to understand the products. Review Source R Reviewer Gestionnaire Used the software for: I used a free trial ### "Logiciel de e-commerce " October 26, 2023 5.0 Pros Facile et simple à déployer et à utiliser permettant aux entreprises de gérer plusieurs boutiques en ligne et générer plus de vente . Cons C'est un top produit de l'e-commerce et facile à utiliser. Je ne reproche rien pour le moment. Je le recommande Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.