GigaTrak

GigaTrak


4.5 / 5
64 reviews


Average Ratings

64 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

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About GigaTrak

Asset tracking software, that includes fixed asset management, barcode-scanning technology, and customizable report-generation.


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GigaTrak Features


GigaTrak Reviews Recently Reviewed!


Great Value with Intuitive Framework

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software has been so easy to use and intuitive. There are so many options for customizing to fit your organizations needs and when we did need custom programming, it was affordable and finished in a timely fashion. We researched several options and this one definitely stood out and was the most affordable. We also love the ability to run customized reports, upload large groups of data, and the many ways you can search for information. Because there are Categories, we not only track technology, but some of our other departments items such as uniforms and tools. Also love the "bin item" feature for the consumables that won't be assigned individual asset tags.

Cons: We are tracking inventory based on Asset Tag numbers. It would be nice if all search result screens included the asset tag. Often we see the system assigned barcode and then have to enter that in the asset search field to identify the asset tag. Since these items are already linked, it would be nice to have the search result screen populate the asset tag number.

Overall: We are a one to one district with thousands of devices in the hands of students and staff. GigaTrak has allowed us to document the movement of devices between individuals and any required maintenance that may necessary. It has created accountability with the end user as well.

GigaTrak is used at the beginning and end of the year for device roll-out and intake. With the use of GigaTrak, we have refined this process so that it is accurate and expedient. Love the software!!

Great Product for Basic Inventory Management

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software is very user friendly. There is the ability to easily customize a few fields which is nice. I can export reports into a CSV easily and modify them in Excel.

Cons: We have the Asset Tracker tool and the "inventory" feature on the tool needs lot of work. I need to inventory all of my items once a year and the way it is currently set up makes that task very difficult. You also cannot change much of the item's information from the handheld during an inventory which is a problem. You also can not enter a new item using the handheld, which other software products allow you to do.

Overall: I have a database for all my inventory with a history. Previously we were using Excel to track and manage over 4000 pieces of equipment and it was not a realistic tool for that. Gigatrak has streamlined our property management process and provided us with much more reliable data.

GigaTrak Review

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This program is one of the easiest programs to use that I have had experience with. It has helped our school district tremendously in maintaining better inventory records.

Cons: My only dislike is that the program seems to be more " GigaTrak barcode" driven and we inventory using our own asset tags/numbers. So when trying to search for a device in some reports our asset number will not flow through, only the GigaTrak barcode number will show. So it requires more work on our end.

Overall: I am greatly pleased with GigaTrak. Not only the program itself but with the support and customer service. They are continually updating and growing which keeps the program matching our needs as we grow.

Gigatrak

May 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Gigatrak software allows me to keep inventory of all the tools/consumables in our tool room. It has placed not only the students but also the instructors accountable for all tools checked out that day.

Before Gigatrak we used a "pen to paper" method of checking tools out. While this method worked, it was quite tedious was often forgot about by staff. Gigatrak has made staff more aware that an inventory control system is in place, and not only that it must be used, but that it is easy to use!

Cons: It is quite hard within the Gigatrak software to give an exact location to an item with a room.

We also purchased the Dolphin 60s scanner. I feel that this scanner is very hard to use and is not worth the money spent. A cordless scanner and using the software directly on the computer is much easier.

Overall: The sales team and support services are amazing to deal with. I am new to software like this so it was a lot to get used to and to set up.

Very Useful Product

May 14, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like how you can assign an asset to an individual and then keep track of the history of that asset as to who used it last. I also like how you can look each individual asses up by the asset number assigned to it.

Cons: I wish there was a mobile app I could use to scan the asset bar code so I didn't have to run back and forth to the computer to enter an asset's number. We bought a scanner but hardly ever use it. I typically open the note app on my iphone and keep track of what asset numbers need to be assigned to different users. It would save so much time if there was an app I could use to scan the bar codes of the assets.

Overall: For the most part it has been a really good experience. The more I use it the more I realize as to what it does. I really like all the different reports you can generate also.

My Experience with GigaTrak

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I like the most about this software is that it is very easy to understand, and to follow thru. The assets are easy to find with all the many search criteria that it has. I like the reports, and the ability to add more than one picture or document to each asset.

Cons: What I like the least about this software, is that every time that I search a bar code list for a location the order of the assets is different every time. It would be better if the order would always pull up by the smallest number to biggest number. Another thing would be good to have is the picture of the asset printed on the "print bar code list."

Super organized software!!

Sep 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It was very user friendly, I liked the ability to make different categories. locations and have it designed for our needs. The support that comes with the software is amazing and were always handy to help with our needs.

Cons: Nothing

Overall: We started out with ATS software and then as our need progressed into the need of tracking tools, we comfortably transitioned into the use of this software. It worked great company wide. We were able to keep Electrical and Construction tools separated with in the organization.

We love our tool tracking system!!!

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We have the ability to print any records at any point in time. The system is very user friendly and training to use this system has been a simple process. As a company we have decided to use this system for all fields of work. Not just the test areas (3 toolrooms).

Cons: Process time to receive ink for the Data Card printer that we ordered. Besides that the system seems to be running great.

Overall: We now have the ability to look and see in a couple moments, what tools are out for repair, what's checked out and the value to each employee, and can recover funds for lost or non-returned items. Plus keep order upon items reaching a certain bin point.

Changed the way we take inventory

May 14, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The GigaTrak system dramatically changed how we handle inventory, the accuracy of our inventory numbers, and the amount of time/labor hours spent taking inventory. Once the system is set up and bar codes are established, we had an up to the minute count on all of our materials and information about who checked them out.

Cons: It was a little cumbersome to set up, but that was purely because of how our previous system was organized. Once that was handled, it worked seemlessly.

Overall: Again, the savings in time and money as well as increased accuracy were substantial.

GigaTrak Overview

May 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy use and quick to comprehend for newer users.

Cons: The earlier versions of the software were not as user friendly but changes were made that catered more to our type of business (see below)

Overall: Our media library houses thousands and thousands of broadcast tapes and drives. The older library system was archaic and GigaTrak helped resolve the challenges we encountered and is still working fine after 9-years of usage.

Gigatrak for Charter Schools

May 16, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This program is super user friendly and the customer service is prompt and effective.

Cons: The only thing I do not like is the fact that once an asset is marked as consumable it can not be change back to non-consumable.

Overall: Gigatrak has been a super helpful tool in tracking and inventory of all the valuable assets we as a charter school purchase as resources for our daily success.

Great Inventory Software at a Reasonable Price

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software provides us the ability to use barcode labels to keep track of our inventory which is almost exclusively IT equipment (I'm an IT Operations Manager). We were starting from scratch since the previous Director of IT and Ops Manager didn't do any kind of inventory management. GigaTrak made it a simple process to import spreadsheets into the program and then print labels for each item.

Cons: The interface could use updating, but other than that, it's great!

Order from Chaos

May 21, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: extremely versatile, we use Gigatrak for both our package and asset tracking needs. The programs allow great flexibility in how and when we we input information. With the dolphin mobile scanners we can effectively keep accurate track of everything coming in and going out across two campuses. All that information is easily retrievable by anyone, anywhere which makes our daily workload much more organized and efficient.

Cons: so far i haven't found a way to record notes upon delivery with the dolphin mobile scanner. We can take notes while receiving an item but not on delivery. re-scanning as a second receipt with notes and then delivery is a somewhat bulky process I still have some configuring to do. Sometimes while scanning in packages the notes feature will activate and you end up scanning the following tracking number into the notes instead of scanning as package.

Overall: Gigatrak allows us to keep accurate update records on the go in a very fast paced and unpredictable environment.

A Whole Different Experience

Oct 22, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simply put, the software is everything that we need it to be, and will likely perform beyond expectations. The company's personnel and customer focus is by far, the best I've experienced, bar none. Working with the folks at GigaTrak made me feel that we were colleagues working for the same company and on the same project. Their positive, friendly attitudes made it a pleasure to work with their personnel and their product. Well done, GigaTrak!

Cons: Minor aspects of the program could be refined to suit our application a little better. This being said, I am confident that working together with GigaTrak will surely lead to future enhancements.

Overall: We are --finally-- getting a grip on the inner workings of our Tool Repair Shop. Business metrics were previously difficult to acquire and to work with. Prioritizing work was a difficult manual process, and communicating with our customers was problematic at best. Now, with the new system, and the GigaTrak Team behind it, our Tool Repair Shop, and company as a whole, is sure to benefit.

Great

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I purchased the Asset Tracking barcode system and it has been awesome, it makes tracking my over 500 fire extinguishers and over 500 exit signs easier to keep track of and put in and out of service as needed. Great programs, would highly recommend gigatrak. The customer support was outstanding, weather by email or by phone they always helped out.

Cons: Would love to have a delete function. I want to be able to delete old records. instead of just making things inactive.

Overall: Asset tracker is making it easier to keep control of equipment and control of what is here or goes out for repairs or service. Easy to look and see where stuff is.

Not quite good enough

May 17, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: This is average inventory tracking software, it print barcodes, and comes with a portable scanner for auditing inventory.

Cons: It doesn't work right often enough that it's frustrating. Reports don't work and cause crashes, there are better products on the market now that use apps on smart devices.

Easy to use software

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: Being able to navigate thru the user interface.

Cons: i have no issues or complaints with this software. Once the program is loaded the process for navigating is straight forward

Overall: I like the fact that with little training i was able to get around to the information that i use on a daily basis. ease of operation.

Excellent Inventory System

May 17, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Can easily keep track of our inventory and who is assigned to the equipment. Able to keep notes on what was done to equipment over time.

Cons: The only issue is that conversion from our WASP inventory system to Gigatrak was not an exact conversion. Had to manually make some changes to database.

Overall: We keep tack of all IT hardware. Can easily find who has certain equipment and when some equipment come out of warranty.

Everything you need, and more!

Sep 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Huge range of functions and features

- Wide range of different reporting options

- VERY, VERY good pricing compared to other tools.

Cons: - Mainly, this is our fault as a company, and being very "out dated" in our previous Asset Tracking System (paper based system.. in binders/books -_- ) - but having to manually enter each item does take up a good bit of time.

Overall: Gigatrak's asset management system is by far the best asset tracking system we have used, or even seen, in a very long time. Although there are some "competitors" that can offer similar functions and features, NO ONE was able to beat their pricing and support team(On average, we are saving $9,000 - yearly). I would recommend ANY type of business looking for an asset management/tracking system to look into Gigatrak FIRST, and see how the competition DOESN'T match up.

Recommendations to other buyers: Work with your accounting and IT teams, build a "mock up" of everything you want to be detailed in the system, THEN, build your system and enter your assets.

GigaTrack purchase feed back

Nov 15, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User Friendly

Cons: The only con that I have come across it the search feature(s). I wish there were different ways to search. I have found that it has to be exact or it will not find something, like barcode or description, etc....

Overall: When looking into software for handling tracking of our equipment, this one seemed to be the best for our needs. Everyone at GigaTrak has been awesome to us when we got "stuck" or couldn't figure something out. They always walked through everything. I would highly recommend this software for anyone that keeps track of equipment and/or supplies.

Does just what we wanted

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the ease of use. It made our transition from paper to electronic track of our hand held radios flawless.

Cons: Licensing. We will have to buy a very expensive upgrade just to be able to remove items from our database.

Overall: The search for a program to use as a lending library was exhaustive and felt like it would never end, until I found Giga Track. The install was easy, adding and tracking items was a piece of cake, and getting a custom form was as simple as asking for it. We like the program very much.

Exactly what we were looking for

Sep 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use. Looked at 5 different asset tracking companies. Only 1 with simple functions and not a lot of extras that I don't need and don't want to pay for.

Overall: Customer service was outstanding. Responses within an hour of sending & never made me feel dumb for not being the best with computers.

Recommendations to other buyers: Like that it's a one-time purchase.

Easy to use system, great value!

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use, easy to customize, and does everything we wanted it to do. The reports are easy to read and with 8,000+ items, it has not slowed down.

Cons: The setup process was tedious, but this was not the software's fault. It's typical to spend a lot of time setting up a brand new inventory system.

Overall: GigaTrak is an exceptional company to work with. Their employees are very knowledgeable and they have a resolution to any kind of problem you may experience within 24 hours.

Awesome!

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gigatrak has proved to be very helpful in tracking and locating our tools. It's so nice to finally have a system that shows everything we have in our inventory. It's so easy to use and learn. The support team is wonderful, they have been there to help me with every question I had.

Cons: My only concern about the system is that you cannot duplicate barcodes.

Tool Trackinig

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I find GigaTrak easy to use and it meets most of our needs.

Cons: In honesty, the only issue I have is when I am looking for some reporting but it's a very small concern.

Overall: Overall the experience with GigaTrak is very positive.

The best customer service and tool tracking software!

Sep 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is user-friendly. Easy to navigate and no CD's to install.

Cons: Not sure? Have not come across anything I dislike about the software.

Overall: I just started at a new company, and they hired me to organize and set-up a tool tracking program to keep track of tool and assets. I did my research and kept coming back to Gigatrak. I finally pick up the phone and called to inquire. My contact person was Christie Bemis, a customer service rep. I can not tell you how please I was to speak to her about what I was looking for in a tool tracking program. Christie was amazing, she answered every question and followed up with me to make sure I happy with ordering the right tool tracking software for the company.

Recommendations to other buyers: Corded USB Barcode Scanner and Industrial Handheld Computer/Scanner, makes the check in and out process a breeze. My techs will have no problem using these tools. Simple and easy to read.

GigaTrak

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This tracking tool is the best tool tracking system I ever use. Is very easy to deal with it.

Cons: No bad comments I love it. I like everything overall.

Overall: Customer service is great. Excellent product.

School Edition

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: I have a much easier time keeping track of the tools that leave my tool room. The system gives you different options to check the tools out too. you can check out with the scanner or manually enter the number you have created for that tool, I find this especially handy to keep the students working quickly.

Cons: There is no where in the software to input a location within your tool room location.(shelf location). However I was still able to put it under "notes" and this seems to work well.

Overall: No more lost or misplaced tools! I have it set-up so the tools are signed out to a certain instructor, this puts the responsibility on to them to make sure that their students return the borrowed tools at the end of each day.

More user friendly than other programs

Oct 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Program layout and ease of use. Quick response for data entry.

Cons: No ability to have tool rental pricing and to cap cost tools.

Overall: More accuracy in tracking our inventory.

Tool tracking made easy, even for a School District

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to use with a friendly interface. All other companies we looked in to are pushing Cloud and we didn't want a subscription service. I like that they offer both options and dont push to Cloud. I also like their customer service since the purchase. They didnt just write me off once they had our money. I get same day answers to my questions and they are all very professional and nice. The software does everything we need it to without having a crazy amount of extra featured we dont need.

Cons: Wish it had a rentals module. We need to track daily and monthly rental rates. Right now we are using a custom report built for us that gets the job done.

Cool Air Mechanical, Inc.

Nov 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: The strength of the Gigatrak software is the user-friendliness of the system combined with the ability to edit information as you work with its many functions. The various reporting functions come in as a close second place!

Cons: As we rely more and more on the Gigatrak system to track tool costs, maintenance and repairs, it would be extremely helpful to integrate this information with our accounting system. We anticipate a future interface that would streamline tool charges applied to jobs or departments.

Overall: The Gigatrak system has been an excellent functional and easy-to-use tool to inventory our tools at Cool Air. The training from Gigatrak and Customer Service have also been stellar!

Great program

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are very happy with our Gigatools program, it has been a great asset to this business

Cons: Really there is not much to say, everything is great

User Friendly, Accurate and Cost Effective

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User Friendly goes a long way for Police Officers checking equipment In and Out .

Cons: Reports. I feel there should be a better adhoc reporting.

Overall: This software has enabled real time tracking of Firearms and Law enforcement equipment with a quick checking in and out of assets and allows sworn personnel to be deployed rapidly and efficiently.

Excellent Product

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and excellent customer service

Cons: downloading the first time, just to confusing

Overall: we currently use this system with tool control it has save us time from using pencil and pen to dependable technology, we are considering using it for chemical control

Asset Tracking Software

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to learn, and easy to use. The reports are an awesome feature. The cost is well within our budget I love adding photos to each asset, and printing a copy of the Asset values by employee. I look forward to using the software each time we add a new piece of computer or phone equipment. The ability to backup to our own server helped sell this product!

Cons: I can't think of any cons, as this is the software we have needed for a long time.

Overall: My experience has been good! I think this is an excellent Asset Tracking software system and I highly recommend it!

Tool Control and Inventory

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A great way to track my tools and inventory, when it was checked in or out and who to

Cons: importing all our files into the system

Overall: We are in the process of expanding the Giga Trak system into other areas of this agency

GigaTrak Asset Tracking

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like how down-to-earth this software is. A lot of other database systems are flashy and have lots of bells and whistles. That is not the case with GigaTrak - easy to navigate and simple to learn. I also really liked how someone with little to no computer knowledge could log in easily and find the information they needed quickly.

Cons: The one thing that I did not like is how specific the data import sheet has to be. If you don't have your columns and fields established JUST right, you will have to re-import. Overall, though, the process was clear and straight-forward.

Giga Trak is a very useful tool

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to process check outs and check ins quickly and reliably.

Cons: Portability onto modern electronic devices is very limited

Overall: we have a rotatable pool for instruments utilized in research

GigaTrak Works

May 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gigatrak does what it's meant to do. We've never had an issue.

Cons: The built-in reports are good but it would be nice to have more customizable reports.

Ease of use

May 21, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The maintenance is easy like adding and removing gear or retiring a piece of equipment.

Cons: It can be confusing when first getting started knowing how to catalog items.

Gigatrak worked for us....

Sep 06, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Compared to other tools relatively inexpensive and 1 time expense vs. recurring annual cost with most others.

Cons: Its a little visual clunky and old school as compared to others but it works well for what its designed to do.

Overall: Product has all the functionality that most will need. Customer services and sales are very easy to work with and knowledgeable about the product and options. Between costs and functionality it hit our sweet spot for auditing our electronic hardware as will soon include all furniture and facility assets as well.

Great software

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pricing, Support, Ease of use, The ability to import data and also to export makes a transition very easy. The option to run the software locally or use it with cloud service.

Cons: Use a window base scanner if use locally but change to Android base and needs a new scanner after upgrade to cloud service.

Overall: It help reduce the cost of tools that are tracked now compare to log sheets and gives a better instant report that is required sometimes.

Great tool for first time asset managment!

May 14, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I went from manually entering serial numbers and asset tag numbers into multi-sheet excel documents to easily scanning and tagging with Gigatrak, it was game changing.

Cons: I admit the interface took some getting used to as with any software, but once I became familiar with it, I felt more confident and the software grew on me.

Overall: I have had a very positive experience using Gigatrak, and have recommended it to our other departments.

one of the best tools for tracking assets

Oct 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to learn, the reports to track maintenance are awesome this software is easy to use great value for the price.

Cons: I really have no complaints with the software

Quality product easy to learn and implement

May 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: product was easy to implement and easy to learn, it was adaptable to our needs

Cons: do not really have any cons yet the product has done everything I needed.

Simple and Easy to Use

Jan 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support from the staff.

Cons: N/A

Overall: Our company was just using an Excel spreadsheet before we started our search for a barcode system. After researching several companies and demos of different products, we like GigaTrak the best not only for ease of use but also the price. They do not charge per asset like many others do. We really like their staff. They are completely US based, super friendly, and have the kind of customer service that all companies should strive for.

Recommendations to other buyers: Highly recommend the TTS Pro Edition. Everything you need in a simple Tool Tracking Barcode System. We use the Cloud version and like that it is always real time information.

Great support

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Excellent hands-on support from the reps in setting us up and migrating our software between platforms.

Cons: Historically when we use to have the version which used Windows CE it was harder. Not because of Gigatrak per se but having to use Windows CE and the joys of non persistent memory.

GigaTrak helps small nonprofits

May 22, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and easy to customize. The price was right for our small organization. And though we are only using some of GigaTrak's capabilities now, the system can grow with our needs.

Cons: Honestly it's been able to meet our needs very well. I don't have a complaint!

Great product to keep track of expensive robotics equipment and tools!

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It easily allows you to keep track of expensive STEM school products that students need and track where the tools/items are and who has them!

Cons: Somewhat expensive and takes some time to get started but worth the initial set u and money you save by not replacing tools.

Basic tool tracking

Apr 25, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use, you can track the tool history, good customer service and support. Cost is good for the value.

Cons: The interface is quite old and basic. Unable to customize it. It's hard to set up printing options.

Overall: Basic tracking software, good price.