Who Uses This Software?

logistics, transport, delivery, courier, messenger, long haul, trucking, restaurant delivery, food delivery, auto-parts delivery, auto-parts, cannabis delivery, food & beverage distribution,


Average Ratings

11 Reviews

  • 3.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Pricing is per delivery managed on the GetSwift platform
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • GetSwift
  • www.getswift.co
  • Founded 2013
  • United States

About GetSwift

GetSwift is a simple software that streamlines your whole delivery business, enabling you to track drivers, alerts customers with live tracking in your company branding as well as collect rich business intelligence to help you keep improving and growing your delivery operation.


GetSwift Features

  • Barcode Support
  • Billing & Invoicing
  • Compensation Management
  • Customer Database
  • Dispatch Management
  • Job Assignment Management
  • Label Printing
  • Order Entry
  • Routing
  • Scheduling
  • Customer Portal
  • Dispatch Management
  • Driver ETA
  • Driver Management
  • For Courier Services
  • For Freight
  • For Restaurants
  • Order Tracking
  • Routing
  • Scheduling
  • Signature Capture
  • Surveys & Feedback
  • Delivery Tracking
  • Dispatch Management
  • For Restaurants
  • Gift Card Management
  • Menu Management
  • Online Ordering
  • Order Management
  • Routing
  • Sales Trend Analysis
  • Supports Loyalty Program
  • 3PL
  • Barcoding / RFID
  • Container Tracking
  • CRM
  • Cross Docking
  • Inventory Management
  • Job Management
  • Labor Management
  • Order Management
  • Purchasing
  • Scheduling
  • Shipping Management
  • Billing & Invoicing
  • Carrier Management
  • Customer Management
  • Dispatch Management
  • Driver Management
  • Fleet / Equipment Management
  • Load Management
  • Order Management
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Shipment Management

GetSwift Reviews Recently Reviewed!


Capterra loader

Fleet management/logistics

Jan 25, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: No subscription required and can all be conducted via smartphone, no hardwire equipment in vehicles required.

Cons: No breadcrumb trail, no mph monitor, difficult to re-arrange the order of stops and pickups. My staff has had a little bit of a difficult term entering templates so they can display somewhat confusing on our drivers phones. We're a packaging and food service supplier that delivers to our customers via box trucks, tractor trailers, and sprinter Van's so we're not necessarily your target market. Also would be nice to have a monthly payment structure. Our drivers are all employees making pickups and deliveries and not always to customers. They are onsite for vendors and making multiple stops at our facility, it seems odd to pay for them to be scheduled to pickup product or bringing product back to our warehouse. Hopefully you can release a similar service but more focused on our type of business model. I would be eager to keep doing business with you in long term if that was the case. It would be nice to have a flat monthly fee per driver login.

Overall: It was an easy and potentially temporary solution for when our telenav track service was suddenly discontinued. I foresee us looking for a similar product eventually that meets more of our needs.

90% of what I was looking for

Jan 16, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: GetSwift is most funded & experienced player in this space

They have signed the biggest clients in the space

Customer support is by far the most responsive and caring! (247 support globally)

Uptime is good and around 90% of features were applicable for my business

Cons: I needed a couple of special reports that they are building for me

Overall: I reduced driver expenses and manager expenses because a lot of my delivery operation has now been automated. I am able to scale now thanks to this software.

Great company

Jan 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: GetSwift's approach, onboarding and hand holding support is world class! Love the simplicity to the platform.

Cons: I had a really specific need for my business that they couldn't solve immediately but their team have been doing work around solutions.

Smart notifications

Jan 16, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The breakdowns arent so often like it used to be.

Cons: Smart notifications arent working properly.

Has saved me a lot of time

Jan 16, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The auto dispatch feature literally saves me an hour a day. It has been tweaked over time and has gotten better

Cons: I would like to see the ability to integrate with my POS software provider. Am thinking about changing POS systems because of this

Won't return my money just because i don't want to work with them anymore!!

Oct 08, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

Pros: I liked the way this company came up with a simple and elegant way of tracking delivery drivers. I used them for almost 1.5 years. But it just went downhill since they got listed on ASX.

Cons: I found a cheaper and better alternative to getswift and this didn't suit them. I stopped using their services at the end of September and I forgot to cancel the direct debit which was set up to automatically recharge my account as a wallet. They charged my account in October. I asked them to refund the money and got this reply "Sorry, no credit will be issued because you've changed your business processes. Regards Sue" You gotta be kidding me.. You guys are listed on ASX And you want to take my $100 just because I have found a better solution. Just ridiculous

Quick and Accurate

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tracking is on point and very reliable!! I tried the free trial and now i'm hooked. I had no issues and would recommend to a friend.

Cons: I wish that more restaurants were on the app as I'd prefer to use this one over UberEats or Grubhub because they're not as accurate or no tracking.

Super Buggy app with great potential.

Feb 06, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I've been using this for Eat24 delivers, I like many of the features and integration options, but the app crashes constantly and will not send me notifications like ubereats or grubhub when it runs in the background.

Cons: Poor notifications, doesn't work on Android 8, constantly signs me off link and disconnects from the serve, I also cannot view past orders unless I'm online.

Easy ramp up, surprising results

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quickly deployed ,little to no overhead and pretty surprising positive feedback not only from my drivers but my customers as well

Cons: Not much really , if anything it's the custom feature requests that can be delayed

Overall: Lower costs, faster deliveries and increased revenues combined with higher customer satisfaction

Capterra loader

Worst of the Worst

Feb 05, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The software was priced well and it appeared to be a good fit for us until we spoke to them.

Cons: This company does not want to work with you and they do not care of you do business with them or not. I saved on the emails from them, including requests they be removed from this site.

Overall: The worst of the worst. This company is based in India and they are very rude. They told us they did not want our business and to stop contacting them.

Oct 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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