Who Uses This Software?

Manufacturing, Facilities Management, Fleet, Hotels, Oil & Gas, Construction, Municipalities, Distribution, Warehousing, Restaturants, Utilities, Churches, Education, Food Processing, Packaging


Average Ratings

902 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
    See pricing details
  • Pricing Details
    $35 per user per month when billed monthly
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • UpKeep Technologies
  • www.onupkeep.com
  • Founded 2014
  • United States

About UpKeep

UpKeep's CMMS is a modern maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down making your business run more efficiently than ever before.


UpKeep Features

  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management
  • Activity Tracking
  • Audit Trails
  • Barcoding / RFID
  • Check-in / Check-out
  • Depreciation Tracking
  • Disposal Tracking
  • Inventory Management
  • Location Tracking
  • QR Codes
  • Reservations
  • Service History
  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • CMMS
  • Energy Management
  • Equipment Management
  • Facility Management
  • Inventory Management
  • IT Asset Management
  • Maintenance Management
  • Parts Management
  • Preventive Maintenance Scheduling
  • Software License Management
  • Warranty Management
  • Work Order Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Asset Budgeting
  • Asset Lifecycle Management
  • Audit Trail
  • Barcoding / RFID
  • Depreciation Management
  • Disposal Management
  • Document Management
  • Inventory Tracking
  • Tax Management
  • Cost Tracking
  • Fuel Tracking
  • Maintenance History
  • Maintenance Scheduling
  • Parts Inventory Management
  • Repair Tracking
  • Tire Management
  • Vehicle Information
  • Warranty Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Inventory Management
  • Key & Lock Management
  • Mobile Access
  • Predictive Maintenance
  • Preventive Maintenance
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Accounting Integration
  • ERP
  • Maintenance Management
  • MES
  • MRP
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Reporting/Analytics
  • Safety Management
  • Shipping Management
  • Benchmarking
  • Cost Tracking
  • Downtime Tracking
  • Historical Reporting
  • Performance Metrics
  • Quality Control
  • Real Time Reporting
  • Root Cause Analysis
  • Trend Analysis
  • Work Order Management
  • Condition Monitoring
  • Inspection Management
  • Maintenance Scheduling
  • Mobile Access
  • Predictive Maintenance
  • Purchasing
  • Reminders
  • To-Do List
  • Vendor Management
  • Work Order Management
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management

UpKeep Reviews Recently Reviewed!


Great for our medium sized business!

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.

Cons: UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.

Overall: Overall UpKeep is a great piece of software that continues to improve with regular feature updates. I would recommend it to anyone managing a medium to large sized business facility or multiple properties.

Using this software, our company has increased workflow radically

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The first point is the ability to categorize work orders, we have been able to pin point the major issues and delivery fast and effective solutions to our care homes.

Tracking the progress and being able to update the work order and receive this valuable information direct to a mobile device, whether it be a line of text or a picture.

I have noticed that the UpKeep scheduler is now up and running, this is going to save me a lot of time, currently I am taking the jobs and distributing these to the team via a excel spreadsheet, really looking forward to this addition to an already complete package.

The overdue work orders are also a great plus for our company, it shows where we are failing and possible target training to an individual who is struggling.

The main plus is having the data to analyse on a month by month basis. It show how well the performance of the team and individuals are coping with the work load, what home uses our Regional teams service the most and what areas of expertise are mainly required, again perfect for targeting training to the maintenance operative in the home. We have also used this system to compare our response time to a request, labour cost all against using out side contractors, this itself has ben an eye opener and has saved us.

Cons: The updates are only available for the users and not the requestors, this is a big issue for us as we are constantly asked 'What's happening' by the general managers of the homes. If there was a way that when the regional team assigned to the task could share the update, ie waiting for parts, called away etc..

UpKeep for a Multiple Facility Manufacturer

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is the best! Fast and competent replies to issues and feature requests.

Ease of use for everybody. Setup and maintaining the system was intensive since we have over 1000 assets spread out over 6 locations and 13 buildings and UpKeep is fast, easy and simple build the database with. The template uploads helped get us going and the inline editing was a great addition.

Cons: The "View Only" account is a free account. Since we have nearly 50 supervisors and leads, this free account could be the answer for communication and information. They can see open work orders so that they don't double a request. They can see the Preventive Maintenance calendar to plan their production around servicing of the machines. They can see the performance of the maintenance team in their departments. They can do reports. They can see everything.

The problem is if one of these "View Only" users submits a work request, they cannot comment on the work order. Commenting on ones work order is only allowed on the free "Requester" account or the paid accounts.

At first this wasn't much of a deterrent but having to call or send email to maintenance after submitting a request into UpKeep just to make a comment is tedious when the comment section is already in a work order.

It is even worse on mobile because it will let a person type a comment only to pop up a flag saying this is not allowed when pressing "Send". There have been a few frustrated users at this point.

I continue hope that the UpKeep team will resolve this and have a communication system that is the best!

Overall: This the first full CMMS our organization has ever used.

UpKeep was chosen after trying a number of CMMS systems against some basic goals.

UpKeep is competent, easy to implement, easy to use and has the best Customer Service team

Excellent CMMS for Facility Managers

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The way it looks. The way it works. Simple, familiar design. Easy to learn and use the interface. A lot about making an application work efficiently and smoothly, is a familiar or simple to use interface, which this meets x 10.

Great tools to utilize; from work order requests, to repetitive work, to inputting assets and added users.

The dashboard is a great tool to monitor who inputs the most work, or closes the most, to what locations or categories are being worked on the most - and thats all linked with your assets to manage life-cycle of equipment.

The support team is very helpful as well. I've had simple questions here and there, and "chatting" on the desktop site yielded very quick responses within minutes of asking.

Love the way I can create my own criteria for Assets, ex; Model #, Serial #, Lifespan, Install Date #. This allows my team to custom build the system to work for our facilities needs.

Cons: Some things still need to be thought out a bit more. A few examples:

-Consistency: between the Android app and the Apple app, both are not identical and work a little differently. For instance, the camera interface and drawing options are a lot more extensive on the iPhone. As well terminology doesn't stay consistent, even with the desktop version in an internet browser; "Dashboard" on the app is "Reporting" on the desktop, and within a work order, there are "Details" and "Update" pages on the app, but on the desktop site they're "Details" and "Activity" - but yet they're the same functions. Someone wouldn't understand this until they've used it of course.

Overall: It has been great using UpKeep. Our rep did a great job setting me up and getting my technicians trained has been easy as well - and that speaks the simplicity of the application. All my technicians have Galaxy Tab A 7" tablets which they use with the UpKeep app. They're able to receive work orders while in the field, see all info needed to complete the task and close it out from there. Very efficient and effective. No complaints for the team at UpKeep, they really seem like they care about their product and customers.

Great CMMS program, with excellent support with quick turnaround.

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to snap a picture at the site and upload it to Preventative Maintenance Schedule is great. Their support and programmers have directly worked with us to enhance and implement features they were missing upon our suggestions. It's a good company with great people.

They also have excellent training videos which help end-user to get started with minimum learning curve.

Cons: The one cons about the program is the pricing structure, which should be more flexible depending on the amount of usage, as some of our site users do not have to use it but we still pay the premium.

Overall: Upkeep is an upcoming and better with cloud-based maintenance management system. We have been with them for couple of years now and have seen the program emerge and provide better ROI for our organization. It is excellent product for multi facility and has best API integrations opportunities.

Vendor Response

by UpKeep Technologies on March 07, 2019

Hey Pat. it's awesome that you've been using UpKeep since our early days. And thanks for recognizing our efforts to implement new features based on customer feedback. We think that's the best way to evolve!

Regarding your comment about pricing and limited-usage users, I recommend taking a look at our different user types again: https://onupkeep.com/customersupport/help-learning/people-teams/what-are-the-different-user-types-within-upkeep/

There might be some instances where site users don't actually need paid licenses and can benefit just as much from an unpaid license (e.g. view-only user).

Upkeep is GREAT for our equipment tracking & maintenance. Great value for our company!

Apr 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy to use, very intuitive! Everyone had a very easy time learning how to use the product and everyone had positive feedback right away. Upkeep immediately helped us get organized without the need for days of training. We bought this after months of research around equipment maintenance and tracking software which was exorbitant. Upkeep promised very similar abilities for a fraction of the price and without having to train our entire staff. Upon implementation, Upkeep immediately enabled us to track machine hours and create work orders for scheduled maintenance. We were able to neatly log all of our equipment and work orders/specs/schematics. Reporting abilities and maintenance cost are built-in options. We began easily logging parts and inventory with alerts when quantities are low. Everyone using Upkeep found it very easy to set up and use. This product has greatly helped our company better track and keep up with our heavy machinery and its recurring maintenance. Customer service has been terrific and we are most pleased with our decision to purchase Upkeep.

Cons: We are a large, mixed fleet company and Upkeep lacks an ability to separate assets and inventory by category. Also the employees on the field who are 'requesters' would like a bit more access to our equipments lists in order to log hour meters with ease.

Overall: Maintenance tracking and work order creation with ease. Logging of parts and assets with alerts when quantities are low. Product is extremely intuitive and easy to use.

Great For our Small Team

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows our two Maintenance Techs the ability to see what projects and fixes need to happen at a glance. And its a great motivator to get to check items off once they are done. It is really helpful to allow a wide range of team members to post requests from their phone, and the ability to add a picture takes the guess work out of diagnosing the issue. It was cost effective for us with a small team to have two techs on the account, and people from Upkeep were very helpful in getting our account set up.

Cons: There have been a few glitches with the software where it was hard to access the information or I was getting too many notifications, but those usually sorted themselves out quickly. Having to pay for each tech on the account makes it harder with employee turnover and training new ones... Are they going to stick around, or are they tech savey enough. But we have key team members with access and they direct any others. And they product is easy enough to use as long as you just get familiar with it. The tutorials are very helpful.

Overall: Communication across departments had been a struggle. So Upkeep helps us all be on the same page and know that concerns are addressed right away and not forgotten on some clipboard. Also being able to look back at old requests has helped in creating reports for our board of directors of what we have been doing.

Vendor Response

by UpKeep Technologies on March 06, 2019

Hey Robert. Thanks for letting us know about the challenges you face with paying for X amount of technicians and retaining that same amount. You can contact us at any time through the "View Plan" page in UpKeep to add/remove technical licenses.

A streamline way for you business to keep everone on task and on the same page. Even on mobile.

Aug 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The BIGGEST plus about this software is you don't have to have access to a desktop to use it... You can use it right from your smartphone. It is user friendly AND cost effective. We use it at our storage facility to keep tabs on preventative maintenance, inventory, Emails, photos, scheduling, and for our vendors. Everything is kept in one place, and everyone can have access to it so nobody skips a beat... It also allows you to be able to keep more than one facility at a time so that you can keep on task with all of your properties. I really enjoy using the program.

Cons: It does take a second to configure everything towards the application of your business. This is a streamline software that is general in the sense that it can be used in various applications like restaurants, property management, and construction and what not so you kind of have to set it up to make it work for you... The great thing about that is that you can call customer support anytime you might need help with a step and they be able to help you out. If your familiar with computers or your cell phone this won't be an issue for you. If you are not as comfortable with electronics, it may take a minute for you to become familiar with the program, as with any program.

Overall: I am able to view both of my storage properties and know at any time what is going on with unit maintenance, vendor maintenance, scheduling and repairs... I don't have to pick up the phone, or send an email, or wait for a response... It's right there at my fingertips. It is an incredibly useful tool.

UpKeep Review for Condo Association Application

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very competitive when it comes to cost. We looked at many software options before deciding on UpKeep. For price and performance, it was the best value out there.

Cons: Developing an asset hierarchy/equipment tree can be cumbersome. When creating a hierarchy, I would like to be able to put my assets in an order that makes sense to me. It is difficult to do this with UpKeep unless you use some trick such as inserting a letter or character in front of the asset. Also, I don't like that a a just-completed PM triggers the immediate creation of the next PM in my backlog. That is, when a quarterly PM is completed, the next scheduled PM immediately appears in my backlog of work. Don't want this to appear until a week or two before, but this is not possible. So, have to work around that.

Overall: My work experience primarily dealt with using large, enterprise-type systems. I was surprised to find that UpKeep provided features as standard that large systems charged thousands of dollars for. For example, in our association, we can now bring the community of owners into the maintenance effort with work requests accessed from a cell phone or email. This has greatly improved our maintenance effort when it comes to maintenance needs that our typically found by owners. This has greatly improved that morale and attitude the owner population. Also, board members can now keep track of what work is being done and what vendors are following our standards. We have been using UpKeep for about 8 months and quite happy with the results so far. We hope to do even better in the coming year.

Best Android based asset management I've used so far

Mar 02, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The app is easy to use. Mostly customizable. It has built in data analytics so you can find trends and root cause analysis to present your data almost daily. Depending on how well you set up fields you can be as accurate or focused as your like with your data. I would suggest this to any business large or small that needs to manage assets.

Cons: It can be a challenge on the users end to really iron out what they really need the app to specifically manage, but ultimately it's up to the user to decide what data they want to track. Some example tutorials would be nice showing examples like how a mechanic might use it to manage repair symptoms and repairs or how a business with expensive tools might keep track of safety and maintenance.

Overall: It was a little challenging as a user to convince my bosses to use the app to it's full potential. They wanted to hire data scientists which isn't needed because it can just generate charts and graphs almost instantly on its own. They wanted to simplify data into symptoms instead of tracking repairs and damage which is the actual data we needed for root cause analysis. The app is remarkably elegant I trust in it's ability to record and aggregate data but it's only as good as the data you put into it. I can imagine so many uses for an app like this in almost every business I've worked in, but it's limitation is the users.

Using upkeep for solar farm maintenance reporting.

Feb 22, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very easy to use on many different formats. Being able to report in real time is very helpful in the field and reports can be generated very easy for instant use. The end reports are very professional and and look the part. Photos added to reports are a good for clients to be able to see the works carried out and being able to add many photos to as many different topics i may need is great.

Cons: The application needs to have either 3g, 4g or wifi for real time this is great in areas with these capabilities but most solar farms in the middle of no where meaning i need to take photos and write my reports after i have done my job and returned to an area with wifi etc. Also only being able to upload 1 photo at a time makes the process drawn out as you have to keep going back to the report and then finding the photo you need...... There have also been instances when working in areas with 4g etc that reports that have been worked on have lost all info meaning they have to been done again.

Overall: Upkeep has helped hugely in showing clients what we actually do and giving them real times as to how long process may take. Before a list of times and costs were all clients received as to now a full report which shows the lengths taken to complete the tasks .

UpKeep: A Fantastic Tool for Maintenance

Apr 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: UpKeep is an excellent tool to help you keep your maintenance projects organized, prioritized, and clearly communicated, particularly when working across dispersed locations. UpKeep allows you to centralize communication into on central database where you can communicate repairs, maintenance, and regularly scheduled preventative maintenance in once location. You have the capacity to analyze all repairs that have occurred historically, log expenses against those repairs, and make intelligent decisions on whether to repair or replace based on that information. This eliminates the need for phone calls, emails, texts, and every other communication method that can confuse maintenance supervisors. It helps prioritize so that your maintenance team can be most effective. You can also add as much detail into the repair requests to make sure the repair needed is very clear. Plus you can add photos.

Cons: Like most tools, the ramp up and learning stages take a bit of time. If you want to use the tool to its fullest, you'll need to manually input significant amounts of data and have access to historical data on expenses, SKUs, etc. A second challenge is that your maintenance team may feel as if they are pulled away from actual repair work in order to perform the administrative work needed to maintain the tool.

Overall: Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales. It helped keep my maintenance team much more organized than they would have been without it. I highly recommend it.

UpKeep is the Gold Standard for CMMS Software!

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I can almost guarantee a ROI on this product within the first year of implementation. I truly believe it pays for itself with the ability to go green and stop so much paper reports and tracking, as well freeing up admin staff to do other important duties. It is truly amazing! Techs in the field love it just as much as it makes their job so much easier and provides them abilities to provide updates to important tasks in real time.

Pros: Not only is UpKeep easy to use and learn, getting it implemented within my organization has been practically turnkey! UpKeep staff provided an amazing training experience for my organization and we were up and running in no time. Service after the sale has been fantastic! UpKeep is always ready and willing to help us with whatever we have a question about. Our field techs were super quick to pick it up and become masters with managing of work orders. My organization leadership love it too! It's incredibly easy to see our entire organization in one big picture. UpKeep has by and large far exceeded our expectations. We look forward to using UpKeep for many years to come!

Cons: There are really no cons with this amazing software! Anytime there has been some kind of obstacle during implementation and usage, it has already been resolved to our complete satisfaction.

Excellent Tool for Small Businesses

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: From my desktop or smartphone, I'm able to communicate easily with my team to quickly address our facility issues. Employees who have an need can stop me in the hall, call me at my desk, or fill out their own request at their convenience. They can check on the status of their work order when they want. It has improved communication and response time, is a breeze to use, and is so cost efficient. We've been using UpKeep for 2 years, field about 40 work orders per month, and highly recommend it to everyone.

Cons: I really can't think of one thing, seriously. It meets all of our needs and when I have a feature request, the team adds it to their list for consideration.

Overall: No more hand-written work orders, the ability to take pictures and draw on them improves communication with team members to execute the work order, response times are faster, employees can track progress, grouping, sorting, and note taking helps us keep each one moving forward. Excellent tool.

Very helpful

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It makes keeping up with work orders much more efficient, the tech can enter what he is doing as he does it. It is also a great help with costs and inventory. Plus, the record keeping part of all the maintenance that has been done on a vehicle, the parts used and the cost are very helpful. Being able to scan barcodes of inventory makes it easier to keep up when deliveries of parts arrive. Great tool!

Cons: It does require a little bit of a learning curve to find things on the computer app versus the ipad app.

Vendor Response

by UpKeep Technologies on March 07, 2019

Hey Steve. There are definitely quite a bit of additional features in the desktop app vs the mobile app which give the desktop app a steeper learning curve. However, if you compare it to other desktop apps in the CMMS space, you might find it relatively intuitive.

The reason the mobile app is easier to navigate is because it's designed specifically for technicians in the field. The desktop app has substantially more reporting and automation features that are purpose-built for admins (managers, planners, directors, etc).

That said, we're always looking for ways to streamline the user experience. User friendliness is a priority for all versions of the app.

Great CMMS, particularly for smaller non-profits

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Modern, mobile, feature rich, easy to use, non-profit discount, support, documentation, new features, request portal, scalable. After purchasing our first property we needed a CMMS that would grow with our organization. Upkeep is a modern mobile CMMS that provides deep functionality and scalability.

Cons: The business plus plan requires 5 users. I would love to use the advanced features of the business plus plan but as I'm the only user, it doesn't make financial sense for our small non-profit. One of the best things about upkeep compared to some other CMMS solutions is the pricing, particularly with the non-profit discount. However not having the option to use all of the features without paying for 5 users means I'm evaluating other options already.

Overall: The software itself is great, user friendly, and feature rich. I love the printable QR codes for asset management and inventory tracking purposes. I understand the need to monetize and the reasons for the business plan pricing, however I feel like they're potentially pushing away future larger accounts by not giving an option for smaller organizations to use the full feature set of the business plus plan. When I signed up the premium option didn't require 5 users. This shift has me evaluating other options again.

My Impressions on UpKeep

Feb 28, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy File sharing, searching, indexing. Provides more capabilities than we actually use.

Good for tracking jobs, and the request portal is very helpful for our customers to submit new orders.

the dashboard is easy to manipulate to get a Snapshot in time, and can be used to identify trends in the equipment.

Cons: I haven't figured out how to customize the Colors and the layouts and it kicks out when entering jobs if you

click anything outside the box before you get to the end to save the job.

Overall: My overall experience with this program has been exceptional. If we had a problem and contacted customer support, they get back to us the same day and talk through what we are looking for and they told us how to make it work for us. even upgraded some features like messaging so we can message the Technicians or others in the office using the software. It has been and easy to learn and transition to using the program for what we needed it to do.

It is as essential as a telephone or email

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has completed modernised our process and in such a simple way, it didn't take us an age to get started and the data grows with us. The limited access accounts has allowed us to show transparency to our client base while keeping our data secure and the clients happy. Our site based technicians have the information they need immediately and the real time updating means they can assist each other remotely, sharing skills and knowledge has vastly increased productivity.

Cons: There are some minor discrepancies between operating systems, but knowledge of them makes it very easy to overcome.

Overall: The software is unquestionably great but is only as good as the team that developed it, fortunately they are fantastic too. Even with a significant time difference the Upkeep team manage to keep me informed on updates and react quickly to issues, allowing me to focus on my job.

UpKeep CMMS Software

Feb 28, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: UpKeep is a lightweight CMMS solution that is accessible via web browser or dedicated Android and iOS apps. It is easy to tell that UpKeep was built with a mobile-first viewpoint. This is when comparing to other CMMS solutions that have been adapted from desktop to mobile.

This mobile-first outlook makes UpKeep extremely user friendly. The ease of use allows our maintenance techs to prioritize, dispatch, update, and complete work orders from the shop floor on their mobile devices.

It is pretty quick to add work orders and tie the to specific assets. PM is a large part of our maintenance program and UpKeep's PM system is straightforward and simple without lacking depth.

Cons: Being a lighter-weight software solution, I feel there is a small sacrifice between depth of the solution and ease of use (and price). UpKeep is very affordable but I would like to see more connections and options, especially when linking Assets to Repeat (PM) Work Orders.

Time saver and great work flow

Feb 28, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using UpKeep for almost two years and have found it very helpful in managing a small commercial maintenance crew. We maintain 9 self storage facilities and its perfect for managing work tickets. I like that there are several levels of users from requesters that see the work needed at their sites, two levels of technicians, admin controls and also reporting for owners.

I like the fact that I can assign work orders to technicians with ease adding my own notes to the work orders. The technicians can leave updates in the work tickets to show the work completed. their mobile App works really well and is easy to navigate.

UpKeep has been a great program with many valuable features to help manage maintaining our facilities.

Cons: There is really only one feature that I would like to see implemented and that would be having the ability to schedule work tickets with one touch from the work order main page.

An amazing tool when fully utilized!

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Upkeep provides a ton of data that you need to properly track and audit workflow within you business. Some great features include creating multiple locations, people, teams, assets, categories, etc. There are many choices that if you use to its fullest potential can give you some great data.

Cons: There are a few struggles that Upkeep has while performing tasks. Unfortunately not every table is exportable thus leaving a lot of manual work on the backend to match results or create new spreadsheets. You are fairly limited in your filtering abilities within work orders. It would nice to have an option to filter models to see failure rates between two different products. Inventory tracking is not the best especially for multiple locations and can cause a lot of confusion with multiple users trying to find similar part names. Other than those there aren't many issues or cons, I think the biggest struggle is that many users don't know how to properly use the application.

Overall: I've received wonderful support from rep, who has found a way to always fulfill my requests and ensure I have the data I am looking for. I'm very happy with the application.

Appropriate for Heavy Civil Construction Company

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps us track work orders, preventative maintenance, equipment tracking, vendors, parts inventory and more. Also helps track meter hour readings. Easy to use for all of our crews. Most importantly, Upkeep tries to add features based on our feedback. Super value and ROI for this easy to use product! Can be used from phone, tablet or computer and is graphically clean and EASY to use.

Cons: Not entirely made for the needs of heavy civil construction, meters are not made available for non-administrators to enter. While everyone can request a work order, we wish there was a bit more the crew could access from a specific job site.

Overall: Although his product was not specifically designed for running the equipment side of a construction company, the product continually adds features to tweak the product. Other similar products made for construction are extremely costly and have a costly annual fee. They also require days of training and tens of thousands of dollars. We love how streamlined and easy Upkeep is, and anyone can access it from their phone or ipad. Laptops are not needed. Upkeep suits most of our needs and the team is willing to listen and implement features to further meet our needs. This is a key feature as far as we're concerned: the engineers are willing to listen and tweak a few features to compliment the needs of a big construction company. Other products felt old and cumbersome and Upkeep feels light and easy!

Not perfect but does some things very well

Mar 01, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Seems easy for our maintenance staff to use. Helps cut down on physical paper forms.

Cons: scheduling tasks is a problem that needs a major overhaul. When scheduling a maintenance task the app needs a box to check to indicate, daily, weekly, monthly, quarterly or annual. This is an easy fix but would turn the overall rating from a 50% to 90%

Overall: Allows my maintenance staff to keep tasks organized and prioritized. Has decreased the amount of time spent talking about tasks and more time getting them done.

Vendor Response

by UpKeep Technologies on March 06, 2019

Hey Paul. You can schedule maintenance tasks from the desktop and mobile app for any interval you want, including on a daily, weekly, quarterly, and annual basis. There is no tick box but there is a dropdown menu that has these options.

If you need help figuring this out, you can contact our support through the app.

Thanks for the feedback!

Upkeep, what a great tool for keeping ontop of daily tasks

Feb 28, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like the most about upkeep is the way any user can send a request for work and from there on in its logged into the system and updated/catogarized/prioritized as you go.

In the past this was all via email and takings notes which gets lost and forgotten

Cons: Some of the features on the mobile version had some bugs but I believe that most have been resolved now. There are still some things on the mobile app and windows version that has some issues but not a major setback.

Overall: I am solving an issue with upkeep where in the past my technicians were just accepting any work and not concidering its priority. Upkeep has allowed me to make every job have a priority and the work can be completed in a timely and organised manner.

Away with emails, then a brief on work, then a follow up.

Upkeep is all in the one location with all the information the technicians need and they are also able to update the jobs status via the mobile app so I can see the status of the job without following up.

In simple the following boosted our overall outcome and simplified our work

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) easy to create work requests

2) easy to follow the status of work request

3) a well tailored KPI chart that gives details of each team performance

4) maintenance scheduling is extremely simple

5) real time feedback.

6) the list is huge in short Upkeep made it simple

Cons: 1) the chat interface should get boosted up to reach to a higher slandered and to make it even easier to access so it can replace our use of other apps like whats app or so on!

2) there should be a preset Temps for existing preventive maintenance that we only need to adjust it to our liking

3) not much to dislike !

Overall: before using upkeep we used to log around 60 to 70 work requests per month, while after getting upkeep on board we log now around 140 to 175 requests per month and that is more than double what we had!

it gave me more power to show our positive sides and also our negative sides, positive in the sense we are completing request, negative some requests are getting over due and postponed and that is helping us in easily to track why that is happening.

This product is made purely for Maintenance, but as a facilities manager i was able to implement it into Security and cleaning, but getting clear reports from security as a request base, and cleaning as a daily occurrence requirement.

and one amazing thing is you can be creative while using it! since we have staff accommodation and since my team do there usual checks at each room we create a bar-code for each room and added a check list the team enter to the room and they have to go through the check list!

Work Simplified!

Capterra loader

Getting better and better all the time!

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I need to ensure my team of maintenance staff are able to respond to issues with the minimum amount of complication.... UpKeep is the most agile application for my guys. You don't have to have a degree in computer science to operate and update the application and you can go from generating/receiving a work order to completing it with only a few simple taps/click. The fact it's cross platform and works vey well on mobiles is an absolute must for me! ....no longer needing a tablet in addition to a phone! I very much look forward to some of the feature rich content coming into play later in the year.

Cons: Whilst the the day-to-day usability of the application is straight forward, there are little annoyances that pop up - having used the software for 6 months now, and being able to feed back usability issues to a VERY receptive support team, the issues are usually ironed out fairly quickly.

Overall: Better flexibility in tracking issues raised by tenants and on the progress of those issues with our maintenance team.

Upkeep reiview

Feb 22, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We're on our second year of using upkeep. So far we have mainstreamed our work orders and are building history on our equipment. The ability to take a picture of the equipment that needs to be worked on is valuable. I like the ability to organize and assign parts and vendors to the equipment for easy reference on what belt sizes or oil is needed for that equipment.

Cons: Seems like some of the issues I'm having have to do with training that I need on the system to figure how I can edit some of the work orders. One specific is that once I make a reoccurring work order I can't edit it to not make another work order to close if we don't get to that work order that day. Or keep it open and not create another work order. Otherwise it's been one of the easiest systems I've used.

Overall: Great cmms and it seems they are constantly updating it with more features.

Great CMMS at a great price.

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall, UpKeep is a great product. The biggest disappointment that I have currently, I assume like many of you, is that I don't have more time currently to invest in it. It has many functions that I have yet to take advantage of that I have no doubt will be a benefit as well.

Pros: Ease of Use: Adding and modifying work orders, adding and modifying assets, building schedules are a snap and can be done with as much detail as desired. Cost: UpKeep has helped us reduce our downtime to less than 1%. I cannot overstate how minuscule the fee is compared to maintenance cost savings and up-time productivity. Support: The team at UpKeep are always fast to respond to any questions or problems that I encounter.

Cons: I would like to see more flexibility in repeating schedules (mostly monthly). Also I would like for repeating schedules to repeat from the day last performed. Repeating schedules over a week get out of sync with the actual days they are or need to be performed. Making sure that we are not over or under performing some of these tasks can be tricky at times.

UpKeep is a very user friendly platform with excellent customer service

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UpKeep has sped up my job tracking and has increased profitability by being able to see both labor and part expenses quickly. It has also freed up my time as an owner, having instant live info available for several jobs at my fingertips. It has freed up labor time for my workers in the same way, instantly knowing who, what , when, where, and how a project is going, no need to "go looking" for answers. The photo option keeps EVERYONE on the same page as to how something needs to be or was done, The app is very user friendly for me and my employees. The simplicity makes it easy to use and navigate. Customer support is top notch and Very fast. There is always someone available to help or answer questions.

Cons: UpKeep has very little cons if any in my book, I just wish I had time to take benefit of more of its options. I do feel its a little expensive for my small business, but I am seeing it pay for itself the longer we use it.

Overall: More time and income and less headaches!!

Excellent product and excellent customer service.

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service plus the ability for any of my team to submit a request. The way they submit the request is very simple so they don't have to be really trained how to use the system. Has helped us create more than just a paper trail for our equipment, it has allowed us to demonstrate our stewardship and our ongoing efforts to proactively maintain our equipment. I also really like that the software is web based and bridges across all platforms we use. We have iPads, Android phones, iPhones, and Microsoft based computers. This allows each of our users to be able to have access at anytime.

Cons: Would be nice to be able to schedule recurring PM's Monthly on a day not just a date. This is a minor detail though that is easily solved with just a little more front end work on the scheduling.

Overall: Helps us demonstrate to our Corporate Family that we are being good stewards of their equipment. Allows us to track the PMs as well as the breakdowns. Has helped increase accountability and communication with the team.

UpKeep user review

Mar 05, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The tracking of the maintenance requests and the assets entered in to the system. Also, the monitoring the status and generating/extracting reports .

Cons: Some times felt that the data update in the system bit slow.

Overall: Earlier we used to issue our facility and equipment maintenance requests by filling physical request forms and it would take more time to reach to the maintenance technicians thru the maintenance engineer/supervisor and getting update of close out of the request as well. Also we consumed lot of papers to generating the requests. Once we implemented UpKeep, we started issuing the maintenance requests through the system and the same time the Maintenance engineer get system notification and he could assign the respective technicians without delay to solve the problems and getting the update immediately after completion of the task as well as easy tracking. In addition, we maintain all of our asset data and status within UpKeep and easily traceable.

Upkeep has just simply made life easier , faster, and more efficient for everyone

Jul 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As a Maintenance Supervisor for a 120 bed facility and a Former Marine . Part of my Job is to manage employees , assign work orders, and order parts. With this app I am able to Quickly Export the Upkeep repots to my email and open them up in an Excel spreadsheet. I am then able to organize the work orders , assign the work orders, and know what parts are needed to order within a matter of minutes. I am not physically able to watch my employees throughout the day, but I know when the task are being done with the Upkeep notifications. This app ultimately has helped us with time management . The Owners knows when task are being done. Administration knows when task are complete. And I love that Maintenance team is informed in the matter of seconds. I don't know how many times we have heard , 'We literally just put this on the maintenance report and you are already here. Ya'll are much better than the last maintenance guys." Upkeep has just simply made life easier , faster, and more efficient for everyone.

This is a 5 star app all the way.

Thank you guys ,



Tommy Cudd

Maintenance Supervisor

Vendor Response

by UpKeep Technologies on September 15, 2016

Thanks Tommy! We are so glad to have been able to help your business move away from paper and pencil and into a more efficient work flow!

10/10 Tracking

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UpKeep allowed our team to track every material, billing and invoicing, barcoding, serial numbers and other necessary details of our products. It also allowed us the tracking of timely repairs, preventive maintenance, contract management and other special information. It also deals with the calls made, quotes or estimates, others. It contains many features that has really assisted our team in increasing our work output. The availability in mobile is also a plus, making our job mobile.

Cons: With several features available in UpKeep, setup is somehow complex. But after that, everything works well and is easy to keep up with.

Upkeep for Facilities of Church

Feb 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use for both techs and for customers. We set up all departments of our church as customers so things can be easily reported via the app on their phone. I love the app based software and that I can manage it from a computer as well.

The fact that upkeep offers nonprofits a discount is a huge plus as well

Cons: I wish it updated the requester whenever an order was noted not just when you change the status of the ticket. This would inform the requester of noteworthy updates regarding communication on the issue when there was no update on the status.

Overall: I have enjoyed the entire experience. Upkeep has helpful, proactive staff who offer a weekly training, of which we have attended and enjoyed. This also gives my techs/customers a chance to get trained directly from the maker instead me having to do it all the time. It also helps us to stay up to date on advances and changes. The app has been working great for us! We left the software "Freshdesk" to come to upkeep and that has been a great decision!

Thanks upkeep!

A very strong start, but a long way to go yet.

Feb 28, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Cons: RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue.

1) duplicates pop up constantly and they don't go away easily.

2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating.

3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them.

4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Overall: We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Huge increase in maintenance efficiency

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Completely purpose-built for field-based maintenance. Has been designed by those who understand the needs of the maintenance technicians and managers. Excellent API available. Very easy to adopt into your business. New features are continuously added. If you are still using spreadsheets, paper records or a desktop based software, you will achieve a massive efficiency increase by moving to Upkeep.

Cons: The pricing format is unfortunately quite linear. We are hesitant about rolling out to our full organisation as there is no real economy of scale offered on the pricing structure. There is a charge per month for every single user regardless of the size of your organisation.

Overall: We have genuinely reduced our operating cost, improved our record keeping and hugely increased staff morale by moving to Upkeep.

We use Upkeep for our property management needs

Mar 01, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Our rep and others are constantly seeking input from end users to provide the product we need. The Upkeep customer service team truly cares about providing customer satisfaction.

Cons: I wish the pc version was a user friendly as the mobile version.

Overall: We have been using Upkeep for three years to coordinate maintenance and repairs for a variety of commercial buildings. Upkeep is easy to use and greatly facilitates communication between the office and the field.

Vendor Response

by UpKeep Technologies on March 07, 2019

Hey Irene. We're honored that you've been using UpKeep for three years!

Regarding the desktop version of UpKeep: Our engineering and product team have grown significantly over the past few months so look out for some exiting changes to the desktop version of UpKeep!

Great app but lacks extremely important features!

Mar 02, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the calendar feature!! It allows our team to stay on top of our most pressing jobs.

Cons: It would be amazing to have a inventory feature and a very generalized database. Does not need to be flashy! A way for our team to share important info with easy accessibility.

Overall: Overall, the program helps keep our sanity. We really like the ability to check status of orders. With all that said, we desperately need the ability to store our specs of each of our customers. It would be great to have the info easily accessible to the whole team. Handling inventory would be great as well. If we found another program that could accommodate it all, we would likely need to switch which app we utilize to run production and shipping.

Works well for me

Feb 20, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that fact that I have a clear audit trail of individual tasks/work orders which I can look back over time when the inevitable disputes from the customer will arise, at least I will be armed with the evolution of each piece of work (assuming that I use the app properly and consistently of course :-)

the app maps quite nicely onto my existing company structure and work process flows.

Cons: While there is some work order filtering for viewing the work orders to specific people, I would really prefer to filter based on location because that is how my business is structured. I can get the information I need but it is through work around and compromise (usually a line by line search through the work orders to be honest).

Some better reporting features would be appreciated so that filtered lists of work orders could be packaged into custom, branded reports. This might be available in more expensive subscriptions, I don't know, but my company size does not justify the, quite expensive, next upgrade so I will have to make do with what I have.

Overall: I like it, the concept is good, as I operate a multi location, multi customer property management company UpKeep was easily the best fit for my work process flows, as I have said it works for me and I am happy to continue using the app for the forseeable future.

Upkeep Review

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that you can completely customise the functionality to your business, and as an administrator you have full control of how the system users are set up, to provide optimal feedback, as well as limit their access to only applicable sections.

Cons: Sometimes when exporting data, some of the data gets lost, and you need to refresh the page and double check that all of the work orders did in fact pull through to the PDF document.

Overall: It is great for a multi site business, where I have to manage different problems and work orders, over several locations, and can provide feedback to the business and persons requesting the work orders. The fact that you can also track historical repairs, and can print barcodes for assets and equipment makes keeping track of various and many parts at the same time, very easy, and functional.

Helping hand

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This system was Implemented to address some efficiency issues we were having with getting information passed around this large department. Instead of 15 different work order systems, we implemented this one state wide and it has helped tremendously.

At this point in time, upkeep is the only work order system that we are now using. It has been a positive experience adding this software package

Cons: At this point in time, upkeep is the only work order system that we are now using. It has been a positive experience adding this software package

Overall: It's great. The company is very supportive of its product. There have been examples when small modifications to the software were made to make this better fit our application. The customer service experience is outstanding.

Very useful and thought out .

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am very grateful for upkeep. To say it has helped would be an understatement. I have used it to keep track of all my companies equipment. I have not even gotten to probably half of what you can do on it. Entering info is so easy. Creating forms useful to you. Keeping track of all the work I have at hand. Timing the situation. The list goes on and on with this App. I am sure I will be referring to my history as time goes on. With certain equipment once so much money kinda realize it's better to just replace it. I mechanically maintain 14 Restaurant/catering companies. I do this alone and take care of projects etc..... upkeep has helped a lot.

Cons: Really wish it had a collective weekly timesheet that I could turn into payroll. As is now it keeps track of time but does not at end of week give you a collective time sheet. Would be super awesome to have something professional to turn into payroll via email that had your WO # the time you started the time you ended for that day on each job and then adds it at end of week to turn in.

Also a way to turn in notes and be able to send that as well

Overall: Like I said I run and mechanically maintain 14 properties with out upkeep I would be lost on knowing what to do and what is important.

Upkeep is Pro quality

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Upkeep is thorough, comprehensive, and yet easy to use. It serves my company's needs regarding maintenance perfectly. We save time and money everyday. As a regional I can evaluate daily progress in each of my communities. I keep a pulse on every property better than I ever have. I cannot imagine going backwards and not having Upkeep.

Cons: It works very well. Any issues are normally self inflicted. If something does pop up the Upkeep team always fixes it immediately. They are a great resource to keep me going.

Overall: Like I said, it streamlines my company's issues regarding maintenance. I have an immediate pulse on all properties. We have transitioned from reactive to proactive maintenance on many fronts. Great asset that couldn't live without.

Great Reminders!

Mar 06, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Upkeep software is great for general reminders on preventative maintenance. It's a great way not only to set dates and times for work but also detail notes about service and products that might need more technical knowledge.

Cons: Sometimes the software does not update work orders on the screen quickly or automatically. It would be nice if i didn't see reoccurring preventative maintenance orders when i know they repeat. I only want to see one period of time without having to use filters.

Overall: Its been a great software to keep tract of assets, parts, and ordering for reoccurring items.

Great idea , can't figure out how to use it

Dec 14, 2016
4/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: It helps show status on current work orders, also captures cost and profit easily. It keeps good communication between my partner and I.

Cons: The form you fill out starts off easy to fill in the blanks, but then ends up a matter of gas work with no way to send the information to someone and no instruction, it just ENDS.

Overall: Thought it would be a great tool for my business partner and I. We tried to fill out a couple of forms with current work orders, entering information line by line and dollar values where needed.

The form seemed to just sort of come to a dead end with no place to send the information to and no information on what to do next. There's no contact information for tech support, and although it seems like a great system we don't have the time to sit down and try to figure it out and explain it to our employees later.

Recommendations to other buyers: This form would be excellent for mechanics field technicians and engineers which is why my partner and I looked into it. You have to understand we don't write programs and we don't want to have to decipher your programs just to communicate. A perfect example !! The questions you're asking below, I.e. Industry, Company size, and how long have you use this product? When you press the select key To answer the question you asked, nothing comes up!!! That's completely frustrating

Vendor Response

by UpKeep Technologies on December 23, 2016

Hi Brent,

Firstly thanks so much for your feedback and it was great chatting with you over the phone earlier this week.

As I understood, you love the idea of UpKeep, but are just having some difficulties getting set up and using it. I am really looking forward to working with you and your team to get you guys trained so that you will be set up in no time.

I apologize about the difficulties in the beginning.

-Ryan C

Great for our group!

Feb 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This app is easy to use for every team member at all levels. It's great to keep all work orders in one place for all locations. The reporting side give you a easy way to keep track of what is being done and when.

Cons: I think the only thing that could be something I'd like to see is a way to track or upload and track all company credit card transactions used on repairs.

Overall: This app has made it to where my phone and my techs phone are not ringing with 9 locations requesting repairs mutiple times a day. It leaves more time for the tech to be hands on. Customer service has been awesome including just following up with us to make sure everything is going well. The app seems to work great with the IOS and android platforms, seems better with the IOS or that could be just because I use IOS.

I can honestly say i love using this app, 100% made my job alot easier.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use and well set out. Any problems with the software in my experience have been sorted out within 24 hours. The people on the team are great and are always available to help with any problems big or small. I would really recommend this software to anyone.

Cons: As maintenance engineer I service my machines on a 4 week turn around, but the software only lets you choose either 1,2 weeks or 1 month option or the recurring jobs. I have been told that this will be added in a future update or the software. Other than this i can not find anything i don't like about the software.

Overall: I can keep an eye on stock levels. Keep track of the jobs i have done and jobs still to do. This software as saved me loads of time.

Great CMMS Software That Any Company Can Use!

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UpKeep has the best and easiest to use cloud based Maintenance Software on the market. We have been able to train everyone, even personnel with limited use of computers. All data is captured and can be shown immediately on dashboards or exported to make your own. No more papers to thumb through.

Cons: UpKeep was a little tricky to filter certain work orders on the mobile app for some users, but since the recent modifications, it has improved month over month making it very easy to use. This company just keep getting better and better .

Overall: Great customer service, always adding new content and improving the features has made using UpKeep perfect for our needs. They do not hide their pricing as many companies do, it is right on their website. I really liked knowing what I was getting and what the cost would be. It made it an easier sale to Top Management and I got the exact software and tier to fit our company. Great company and product!

UpKeep is Everything We Need

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Design has gone through many iterations and each time a better version. Refinements to the desktop and mobile layout has been dramatically improved. faster to get to the information we need. The best part is the team behind the software. I cannot say enough great things about their service. top notch all around.

Cons: I cannot say anything bad simply because the team behind UpKeep has been very responsive to suggestions which has been mostly implemented in some way or form.

Overall: We have been with UpKeep for almost 2 years now and the experience has been excellent. for a SaaS product, their level of service exceeded our expectations and they continue to do so. I highly recommend any facilities maintenance professional to give UpKeep a try.

Modern and easy to use.

Feb 28, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: UpKeep's work order system is so easy to use right from the get go. One would not need to be trained on using it, the app is pretty much self explanatory. I run the app on my desk top, tablet, and phone which make it easier to log completed work from anywhere. The rating system keeps my team and I on top of every task that we get, and we love to see those 5 star ratings.

Cons: Haven't really found any issues with the program that haven't been addressed by the company. The customer service is great, every time I use the chat system I receive a response with in 5-10 minutes. If you call them on the phone they will walk you through any problem you have.

Overall: The whole system is so easy to use anyone can learn it. They have everything you can need and more. The customer service is outstanding and they will help you out with anything that you need, they always seem to have an answer.