Best For

Manufacturing, Facilities Management, Fleet, Hotels, Oil & Gas, Construction, Municipalities, Distribution, Warehousing, Restaturants, Utilities, Churches, Education, Food Processing, Packaging

Product Details

UpKeep's Work Order Management System is a modern maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down making your business run more efficiently than ever before.

Contact Details

UpKeep Technologies

http://www.onupkeep.com

Founded in 2014

Located in United States

View Work Order Details
Create Work Orders Easily

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

UpKeep Features

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management
Activity Tracking
Audit Trail
Barcoding/RFID
Check-in/Check-out
Depreciation Management
Disposal Management
Location Tracking
Reservations Management
Asset Tracking
Commercial Properties
Customer Database
Dispatch Management
Equipment Management
Job Costing
Job Management
Maintenance Scheduling
Residential Properties
Routing
Scheduling
Work Order Management
Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management
CMMS
Energy Management
Equipment Management
Facility Management
IT Asset Management
Inventory Management
Maintenance Management
Parts Management
Preventive Maintenance Scheduling
Software License Management
Warranty Management
Work Order Management
Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management
Commercial Properties
Equipment Management
Facility Scheduling
Fixed Asset Management
For Schools
Incident Management
Inspection Management
Inventory Control
Preventive Maintenance
Residential Properties
Room Scheduling
Space Management
Vendor Management
Visitor Management
Work Order Management
Billing & Invoicing
Contact Database
Contract Management
Dispatching
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Asset Accounting
Asset Lifecycle Management
Audit Trail
Barcoding/RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking
Cost Tracking
Fuel Tracking
Maintenance History
Maintenance Scheduling
Parts Inventory Management
Repair Tracking
Tire Management
Vehicle Information
Warranty Tracking
Work Order Management
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management
Alerts/Notifications
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
Asset Tracking
Billing & Invoicing
Calibration Management
Inventory Management
Key & Lock Management
Mobile Access
Predictive Maintenance
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management
Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management
Benchmarking
Cost Tracking
Downtime Tracking
Historical Reporting
Performance Metrics
Quality Control
Real Time Reporting
Root Cause Analysis
Trend Analysis
Work Order Management
Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management

UpKeep Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

Showing Most Helpful

Showing 50 of 981 reviews

Showing Most Helpful

Showing 50 of 981 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Liam L.
Facilities and IT Manager
Recreational Facilities and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 1, 2019

“Great for our medium sized business!”

OverallOverall UpKeep is a great piece of software that continues to improve with regular feature updates. I would recommend it to anyone managing a medium to large sized business facility or multiple properties.
ProsUpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.
ConsUpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.

Vendor Response

By UpKeep Technologies on June 20, 2019
Hi Liam, I'm so glad you're finding UpKeep both easy to use and valuable to your business! Additionally, we appreciate your detailed feedback in features you would like to see and how they would benefit you. Please know that we take all this feedback to heart and continue to work on releasing new features that will support you and your team!
Reviewer Source 
Source: Capterra
March 1, 2019
simon a.
Solar Technician
Renewables & Environment, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 22, 2019

“Using upkeep for solar farm maintenance reporting. ”

OverallUpkeep has helped hugely in showing clients what we actually do and giving them real times as to how long process may take. Before a list of times and costs were all clients received as to now a full report which shows the lengths taken to complete the tasks .
ProsThe software is very easy to use on many different formats. Being able to report in real time is very helpful in the field and reports can be generated very easy for instant use. The end reports are very professional and and look the part. Photos added to reports are a good for clients to be able to see the works carried out and being able to add many photos to as many different topics i may need is great.
ConsThe application needs to have either 3g, 4g or wifi for real time this is great in areas with these capabilities but most solar farms in the middle of no where meaning i need to take photos and write my reports after i have done my job and returned to an area with wifi etc. Also only being able to upload 1 photo at a time makes the process drawn out as you have to keep going back to the report and then finding the photo you need...... There have also been instances when working in areas with 4g etc that reports that have been worked on have lost all info meaning they have to been done again.

Vendor Response

By UpKeep Technologies on June 20, 2019
Hi Simon, Thank you so much for taking the time to leave a review! I'm so excited that UpKeep has improved your ability to show all the hard work that you and your team are doing!!! Our mission is to empower you all in exactly that way to help you to get recognition for the work that might otherwise go unnoticed. In terms of the app needing 3G, 4G, or WiFi, the reason for this is to be able to send and receive updates in real time, especially in cases where team members may be spread across different locations. Providing more offline services may be something we can do in the future, but we hope it's not too much of an inconvenience at the time!
Reviewer Source 
Source: Capterra
February 22, 2019
Steven B.
Regional Maintenance Coordinator
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
July 3, 2018

“Using this software, our company has increased workflow radically ”

ProsThe first point is the ability to categorize work orders, we have been able to pin point the major issues and delivery fast and effective solutions to our care homes. Tracking the progress and being able to update the work order and receive this valuable information direct to a mobile device, whether it be a line of text or a picture. I have noticed that the UpKeep scheduler is now up and running, this is going to save me a lot of time, currently I am taking the jobs and distributing these to the team via a excel spreadsheet, really looking forward to this addition to an already complete package. The overdue work orders are also a great plus for our company, it shows where we are failing and possible target training to an individual who is struggling. The main plus is having the data to analyse on a month by month basis. It show how well the performance of the team and individuals are coping with the work load, what home uses our Regional teams service the most and what areas of expertise are mainly required, again perfect for targeting training to the maintenance operative in the home. We have also used this system to compare our response time to a request, labour cost all against using out side contractors, this itself has ben an eye opener and has saved us.
ConsThe updates are only available for the users and not the requestors, this is a big issue for us as we are constantly asked 'What's happening' by the general managers of the homes. If there was a way that when the regional team assigned to the task could share the update, ie waiting for parts, called away etc..

Vendor Response

By UpKeep Technologies on June 20, 2019
Hi Steven, Thank you for your review! It sounds like the reporting features have been especially great for you! Thank you as well for your feedback on how some features - or lack thereof - are affecting you and your team in real time. We're dedicated to constant improvement and learning from situations like these!
Reviewer Source 
Source: Capterra
July 3, 2018
Gary C.
Process Improvement Specialist
Machinery, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 12, 2019

“UpKeep for a Multiple Facility Manufacturer”

OverallThis the first full CMMS our organization has ever used. UpKeep was chosen after trying a number of CMMS systems against some basic goals. UpKeep is competent, easy to implement, easy to use and has the best Customer Service team
ProsThe customer service is the best! Fast and competent replies to issues and feature requests. Ease of use for everybody. Setup and maintaining the system was intensive since we have over 1000 assets spread out over 6 locations and 13 buildings and UpKeep is fast, easy and simple build the database with. The template uploads helped get us going and the inline editing was a great addition.
ConsThe "View Only" account is a free account. Since we have nearly 50 supervisors and leads, this free account could be the answer for communication and information. They can see open work orders so that they don't double a request. They can see the Preventive Maintenance calendar to plan their production around servicing of the machines. They can see the performance of the maintenance team in their departments. They can do reports. They can see everything. The problem is if one of these "View Only" users submits a work request, they cannot comment on the work order. Commenting on ones work order is only allowed on the free "Requester" account or the paid accounts. At first this wasn't much of a deterrent but having to call or send email to maintenance after submitting a request into UpKeep just to make a comment is tedious when the comment section is already in a work order. It is even worse on mobile because it will let a person type a comment only to pop up a flag saying this is not allowed when pressing "Send". There have been a few frustrated users at this point. I continue hope that the UpKeep team will resolve this and have a communication system that is the best!
Reviewer Source 
Source: Capterra
March 12, 2019
Alexander J.
Director
Hospitality, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 11, 2019

“UpKeep: A Fantastic Tool for Maintenance”

OverallOverall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales. It helped keep my maintenance team much more organized than they would have been without it. I highly recommend it.
ProsUpKeep is an excellent tool to help you keep your maintenance projects organized, prioritized, and clearly communicated, particularly when working across dispersed locations. UpKeep allows you to centralize communication into on central database where you can communicate repairs, maintenance, and regularly scheduled preventative maintenance in once location. You have the capacity to analyze all repairs that have occurred historically, log expenses against those repairs, and make intelligent decisions on whether to repair or replace based on that information. This eliminates the need for phone calls, emails, texts, and every other communication method that can confuse maintenance supervisors. It helps prioritize so that your maintenance team can be most effective. You can also add as much detail into the repair requests to make sure the repair needed is very clear. Plus you can add photos.
ConsLike most tools, the ramp up and learning stages take a bit of time. If you want to use the tool to its fullest, you'll need to manually input significant amounts of data and have access to historical data on expenses, SKUs, etc. A second challenge is that your maintenance team may feel as if they are pulled away from actual repair work in order to perform the administrative work needed to maintain the tool.

Vendor Response

By UpKeep Technologies on June 17, 2019
Hi Alexander, Thanks for the review! I completely understand the learning curve can be frustrating when learning a new software. However, I am confident that if you compare it to other apps in the CMMS space, you'll find it fairly intuitive. Also, we have loads of video tutorials on our YouTube channel (https://www.youtube.com/channel/UC4ewS5K1zt6TOpZBfXx8Yfw/featured) and an amazing customer support team that's available for you if you need more support! Don't hesitate to reach out at https://www.onupkeep.com/support.
Reviewer Source 
Source: Capterra
April 11, 2019
Dave M.
Director of Facilities
Facilities Services, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 10, 2018

“Excellent CMMS for Facility Managers”

OverallIt has been great using UpKeep. Our rep did a great job setting me up and getting my technicians trained has been easy as well - and that speaks the simplicity of the application. All my technicians have Galaxy Tab A 7" tablets which they use with the UpKeep app. They're able to receive work orders while in the field, see all info needed to complete the task and close it out from there. Very efficient and effective. No complaints for the team at UpKeep, they really seem like they care about their product and customers.
ProsThe way it looks. The way it works. Simple, familiar design. Easy to learn and use the interface. A lot about making an application work efficiently and smoothly, is a familiar or simple to use interface, which this meets x 10. Great tools to utilize; from work order requests, to repetitive work, to inputting assets and added users. The dashboard is a great tool to monitor who inputs the most work, or closes the most, to what locations or categories are being worked on the most - and thats all linked with your assets to manage life-cycle of equipment. The support team is very helpful as well. I've had simple questions here and there, and "chatting" on the desktop site yielded very quick responses within minutes of asking. Love the way I can create my own criteria for Assets, ex; Model #, Serial #, Lifespan, Install Date #. This allows my team to custom build the system to work for our facilities needs.
ConsSome things still need to be thought out a bit more. A few examples: -Consistency: between the Android app and the Apple app, both are not identical and work a little differently. For instance, the camera interface and drawing options are a lot more extensive on the iPhone. As well terminology doesn't stay consistent, even with the desktop version in an internet browser; "Dashboard" on the app is "Reporting" on the desktop, and within a work order, there are "Details" and "Update" pages on the app, but on the desktop site they're "Details" and "Activity" - but yet they're the same functions. Someone wouldn't understand this until they've used it of course.
Reviewer Source 
Source: Capterra
December 10, 2018
Pat T.
IT
Entertainment, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 1, 2019

“Great CMMS program, with excellent support with quick turnaround.”

OverallUpkeep is an upcoming and better with cloud-based maintenance management system. We have been with them for couple of years now and have seen the program emerge and provide better ROI for our organization. It is excellent product for multi facility and has best API integrations opportunities.
ProsThe ability to snap a picture at the site and upload it to Preventative Maintenance Schedule is great. Their support and programmers have directly worked with us to enhance and implement features they were missing upon our suggestions. It's a good company with great people. They also have excellent training videos which help end-user to get started with minimum learning curve.
ConsThe one cons about the program is the pricing structure, which should be more flexible depending on the amount of usage, as some of our site users do not have to use it but we still pay the premium.

Vendor Response

By UpKeep Technologies on March 7, 2019
Hey Pat. it's awesome that you've been using UpKeep since our early days. And thanks for recognizing our efforts to implement new features based on customer feedback. We think that's the best way to evolve! Regarding your comment about pricing and limited-usage users, I recommend taking a look at our different user types again: https://onupkeep.com/customersupport/help-learning/people-teams/what-are-the-different-user-types-within-upkeep/ There might be some instances where site users don't actually need paid licenses and can benefit just as much from an unpaid license (e.g. view-only user).
Reviewer Source 
Source: Capterra
March 1, 2019
Avatar Image
Dirk K.
Director of Operations
Real Estate, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 29, 2019

“Crucial Team Management”

OverallThis creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.
ProsFunctionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.
ConsThe initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

Vendor Response

By UpKeep Technologies on September 19, 2019
Hi Dirk, Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small. The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level. If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource. Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!
Reviewer Source 
Source: Capterra
July 29, 2019
Robert E.
Director Of Operations
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 1, 2019

“Great For our Small Team”

OverallCommunication across departments had been a struggle. So Upkeep helps us all be on the same page and know that concerns are addressed right away and not forgotten on some clipboard. Also being able to look back at old requests has helped in creating reports for our board of directors of what we have been doing.
ProsThis software allows our two Maintenance Techs the ability to see what projects and fixes need to happen at a glance. And its a great motivator to get to check items off once they are done. It is really helpful to allow a wide range of team members to post requests from their phone, and the ability to add a picture takes the guess work out of diagnosing the issue. It was cost effective for us with a small team to have two techs on the account, and people from Upkeep were very helpful in getting our account set up.
ConsThere have been a few glitches with the software where it was hard to access the information or I was getting too many notifications, but those usually sorted themselves out quickly. Having to pay for each tech on the account makes it harder with employee turnover and training new ones... Are they going to stick around, or are they tech savey enough. But we have key team members with access and they direct any others. And they product is easy enough to use as long as you just get familiar with it. The tutorials are very helpful.

Vendor Response

By UpKeep Technologies on March 6, 2019
Hey Robert. Thanks for letting us know about the challenges you face with paying for X amount of technicians and retaining that same amount. You can contact us at any time through the "View Plan" page in UpKeep to add/remove technical licenses.
Reviewer Source 
Source: Capterra
March 1, 2019
Maya M.
Maintenance and Equipment Operations
Construction, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 9, 2018

“Upkeep is GREAT for our equipment tracking & maintenance. Great value for our company!”

OverallMaintenance tracking and work order creation with ease. Logging of parts and assets with alerts when quantities are low. Product is extremely intuitive and easy to use.
ProsExtremely easy to use, very intuitive! Everyone had a very easy time learning how to use the product and everyone had positive feedback right away. Upkeep immediately helped us get organized without the need for days of training. We bought this after months of research around equipment maintenance and tracking software which was exorbitant. Upkeep promised very similar abilities for a fraction of the price and without having to train our entire staff. Upon implementation, Upkeep immediately enabled us to track machine hours and create work orders for scheduled maintenance. We were able to neatly log all of our equipment and work orders/specs/schematics. Reporting abilities and maintenance cost are built-in options. We began easily logging parts and inventory with alerts when quantities are low. Everyone using Upkeep found it very easy to set up and use. This product has greatly helped our company better track and keep up with our heavy machinery and its recurring maintenance. Customer service has been terrific and we are most pleased with our decision to purchase Upkeep.
ConsWe are a large, mixed fleet company and Upkeep lacks an ability to separate assets and inventory by category. Also the employees on the field who are 'requesters' would like a bit more access to our equipments lists in order to log hour meters with ease.
Reviewer Source 
Source: Capterra
April 9, 2018
Jennifer A.
Property Manager
Real Estate, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 18, 2018

“A streamline way for you business to keep everone on task and on the same page. Even on mobile.”

OverallI am able to view both of my storage properties and know at any time what is going on with unit maintenance, vendor maintenance, scheduling and repairs... I don't have to pick up the phone, or send an email, or wait for a response... It's right there at my fingertips. It is an incredibly useful tool.
ProsThe BIGGEST plus about this software is you don't have to have access to a desktop to use it... You can use it right from your smartphone. It is user friendly AND cost effective. We use it at our storage facility to keep tabs on preventative maintenance, inventory, Emails, photos, scheduling, and for our vendors. Everything is kept in one place, and everyone can have access to it so nobody skips a beat... It also allows you to be able to keep more than one facility at a time so that you can keep on task with all of your properties. I really enjoy using the program.
ConsIt does take a second to configure everything towards the application of your business. This is a streamline software that is general in the sense that it can be used in various applications like restaurants, property management, and construction and what not so you kind of have to set it up to make it work for you... The great thing about that is that you can call customer support anytime you might need help with a step and they be able to help you out. If your familiar with computers or your cell phone this won't be an issue for you. If you are not as comfortable with electronics, it may take a minute for you to become familiar with the program, as with any program.
Reviewer Source 
Source: Capterra
August 18, 2018
Eric W.
Maintenance Director
Non-Profit Organization Management, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2019

“I would never again not use CMMS”

OverallI love using it and it has streamlined our maintenance department.
ProsI am a task oriented person and UpKeep keeps me on task. It allows me to have peace of mind in that I don't have to remember all my task for any given day, month or year. It has brought a level of organization to our organization that we desperately needed.
ConsIt can be glitchy at times. But the staff is very helpful and friendly to get it resolved. Most things can be done on the mobile device which I use 95% of the time. However, sometime I have rouse the desktop for certain pieces of data entry.

Vendor Response

By UpKeep Technologies on September 19, 2019
Hi Eric, Thank you so much for taking some time to leave a review for the UpKeep team. We LOVE the fact that you have peace of mind using UpKeep to manage your work and are so happy that your team's workflow has become organize and efficient. That is amazing! I am sorry to hear that the app has proven glitchy. As you mentioned, our technical support team is ready to verify and address and technical issues you might be experiencing. We have even updated our availability to extend more support hours for our customers! Check out our updated hours and contact information here: https://www.onupkeep.com/customersupport/contact-us/ Again, thank you very much for your review. We're happy to hear that this has streamlined your team's hard work. We take and appreciate all your feedback seriously!
Reviewer Source 
Source: Capterra
September 5, 2019
James B.
Team Leader - Maintenance
Facilities Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 22, 2019

“UpKeep Review for Condo Association Application”

OverallMy work experience primarily dealt with using large, enterprise-type systems. I was surprised to find that UpKeep provided features as standard that large systems charged thousands of dollars for. For example, in our association, we can now bring the community of owners into the maintenance effort with work requests accessed from a cell phone or email. This has greatly improved our maintenance effort when it comes to maintenance needs that our typically found by owners. This has greatly improved that morale and attitude the owner population. Also, board members can now keep track of what work is being done and what vendors are following our standards. We have been using UpKeep for about 8 months and quite happy with the results so far. We hope to do even better in the coming year.
ProsThe software is very competitive when it comes to cost. We looked at many software options before deciding on UpKeep. For price and performance, it was the best value out there.
ConsDeveloping an asset hierarchy/equipment tree can be cumbersome. When creating a hierarchy, I would like to be able to put my assets in an order that makes sense to me. It is difficult to do this with UpKeep unless you use some trick such as inserting a letter or character in front of the asset. Also, I don't like that a a just-completed PM triggers the immediate creation of the next PM in my backlog. That is, when a quarterly PM is completed, the next scheduled PM immediately appears in my backlog of work. Don't want this to appear until a week or two before, but this is not possible. So, have to work around that.
Reviewer Source 
Source: Capterra
February 22, 2019
John F.
National Reliability Manager
Environmental Services, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 7, 2019

“Great User Interface and Customer Support”

OverallThe best way to describe it is we operate as a team. Specifically want to recognize the customer support staff who helped me.
ProsWhat I like most is how intuitive and user friendly the system is.
ConsThere are a few limitations that the system has, such as limited levels of hierarchy, but what is great is that they are receptive to feedback and are making revisions to their system based on customer need.

Vendor Response

By UpKeep Technologies on September 5, 2019
Hi John, Thank you so much for leaving us a review! We appreciate your positive feedback and look forward to continuing to work with you. I understand your note about limited levels of access, but we believe this allows teams to tailor our product perfectly to how their team operates. I'm glad our customer support team has been so helpful - please feel free to reach out to our customer support team at any time for more help! http://onupkeep.com/customersupport
Reviewer Source 
Source: Capterra
August 7, 2019
jordan c.
Electrical mechanic
Transportation/Trucking/Railroad, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 2, 2019

“Best Android based asset management I've used so far”

OverallIt was a little challenging as a user to convince my bosses to use the app to it's full potential. They wanted to hire data scientists which isn't needed because it can just generate charts and graphs almost instantly on its own. They wanted to simplify data into symptoms instead of tracking repairs and damage which is the actual data we needed for root cause analysis. The app is remarkably elegant I trust in it's ability to record and aggregate data but it's only as good as the data you put into it. I can imagine so many uses for an app like this in almost every business I've worked in, but it's limitation is the users.
ProsThe app is easy to use. Mostly customizable. It has built in data analytics so you can find trends and root cause analysis to present your data almost daily. Depending on how well you set up fields you can be as accurate or focused as your like with your data. I would suggest this to any business large or small that needs to manage assets.
ConsIt can be a challenge on the users end to really iron out what they really need the app to specifically manage, but ultimately it's up to the user to decide what data they want to track. Some example tutorials would be nice showing examples like how a mechanic might use it to manage repair symptoms and repairs or how a business with expensive tools might keep track of safety and maintenance.
Reviewer Source 
Source: Capterra
March 2, 2019
Jon H.
Operations Manager
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 22, 2019

“Excellent Tool for Small Businesses”

OverallNo more hand-written work orders, the ability to take pictures and draw on them improves communication with team members to execute the work order, response times are faster, employees can track progress, grouping, sorting, and note taking helps us keep each one moving forward. Excellent tool.
ProsFrom my desktop or smartphone, I'm able to communicate easily with my team to quickly address our facility issues. Employees who have an need can stop me in the hall, call me at my desk, or fill out their own request at their convenience. They can check on the status of their work order when they want. It has improved communication and response time, is a breeze to use, and is so cost efficient. We've been using UpKeep for 2 years, field about 40 work orders per month, and highly recommend it to everyone.
ConsI really can't think of one thing, seriously. It meets all of our needs and when I have a feature request, the team adds it to their list for consideration.
Reviewer Source 
Source: Capterra
February 22, 2019
Matthew C.
SFOM
Government Administration, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
April 4, 2018

“UpKeep is the Gold Standard for CMMS Software!”

OverallI can almost guarantee a ROI on this product within the first year of implementation. I truly believe it pays for itself with the ability to go green and stop so much paper reports and tracking, as well freeing up admin staff to do other important duties. It is truly amazing! Techs in the field love it just as much as it makes their job so much easier and provides them abilities to provide updates to important tasks in real time.
ProsNot only is UpKeep easy to use and learn, getting it implemented within my organization has been practically turnkey! UpKeep staff provided an amazing training experience for my organization and we were up and running in no time. Service after the sale has been fantastic! UpKeep is always ready and willing to help us with whatever we have a question about. Our field techs were super quick to pick it up and become masters with managing of work orders. My organization leadership love it too! It's incredibly easy to see our entire organization in one big picture. UpKeep has by and large far exceeded our expectations. We look forward to using UpKeep for many years to come!
ConsThere are really no cons with this amazing software! Anytime there has been some kind of obstacle during implementation and usage, it has already been resolved to our complete satisfaction.
Reviewer Source 
Source: SoftwareAdvice
April 4, 2018
Leslie S.
Operations Manager
Entertainment, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 6, 2019

“User Friendly - Resourceful ”

OverallWe use Upkeep predominantly for Maintenance issues but we've also found it's very helpful for safety issues as well. Upkeep is also great when you run into problems you've already had (as long as it's used correctly) in that you can look up to see what was done to fix the issue last time. Lastly I like to use upkeep to notice trends. If we have the same issue once a week and it takes the same fix each time, we need to look for a permanent fix or look into the preventative maintenance on the machine, etc. It gives us somewhere to start.
ProsUpkeep is user friendly and a convenient way to not only enter maintenance issues but to be able to recall them for similar issues that happen in the future. I also like the clean PDF print outs as well as the fact that it has a phone app.
ConsI wish there was a more detailed "update" screen so that we could update where we were with orders, if the work order was reassigned to someone else etc.

Vendor Response

By UpKeep Technologies on June 27, 2019
Hi Leslie! Thank you for taking the time to leave us a review. I am so excited to hear you talk about using the data that's collected in UpKeep to make more informed maintenance decisions moving forward. That's awesome. I've made a note about building out the update screen more and will send it through to our engineering team. We take all feedback to heart, so thank you for sharing that with us! If you need anything else, please let us know and have a great day! https://www.onupkeep.com/
Reviewer Source 
Source: Capterra
June 6, 2019
Steve W.
Project Manager
Construction, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 1, 2019

“Very helpful”

ProsIt makes keeping up with work orders much more efficient, the tech can enter what he is doing as he does it. It is also a great help with costs and inventory. Plus, the record keeping part of all the maintenance that has been done on a vehicle, the parts used and the cost are very helpful. Being able to scan barcodes of inventory makes it easier to keep up when deliveries of parts arrive. Great tool!
ConsIt does require a little bit of a learning curve to find things on the computer app versus the ipad app.

Vendor Response

By UpKeep Technologies on March 7, 2019
Hey Steve. There are definitely quite a bit of additional features in the desktop app vs the mobile app which give the desktop app a steeper learning curve. However, if you compare it to other desktop apps in the CMMS space, you might find it relatively intuitive. The reason the mobile app is easier to navigate is because it's designed specifically for technicians in the field. The desktop app has substantially more reporting and automation features that are purpose-built for admins (managers, planners, directors, etc). That said, we're always looking for ways to streamline the user experience. User friendliness is a priority for all versions of the app.
Reviewer Source 
Source: Capterra
March 1, 2019
Elvis N.
Technician
Mechanical or Industrial Engineering, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 7, 2019

“It does what it promises”

Prosthere are a number of sorting categories that can be hidden or viewed according to your preference, this makes it really easy to use and to find old items that usually disappear in all the clutter you create.
ConsThe interface varies drastically if you switch from ios to android or vise versa, considering they are both "lite" versions of the computer one. Hopefully this will be fixed in the near future.

Vendor Response

By UpKeep Technologies on June 14, 2019
Hi Elvis! I appreciate you taking the time to leave a review for us. I'm glad you're making good use of the sorting categories. Especially once you have a lot of data loaded in the app, I agree that the categories are a great filter when you need to quickly find something! Check out more features here https://www.onupkeep.com/features. As for the variation in UpKeep across platforms, the mobile version is designed to benefit you on the go, so it does have a simpler interface. The desktop version on the other hand is where everything is visible. With a bigger screen, you'll have more space to access all of the reporting features, among other things, hopefully making it much easier to use. I hope that makes sense. Let us know if there's anything else we can help out with!
Reviewer Source 
Source: Capterra
June 7, 2019
Jackie F.
City Clerk
Government Administration, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 13, 2019

“No more paper work orders for us!”

OverallVery good. UpKeep answers questions when we have them. The app is user friendly. All our work orders are organized, and best of all... NO SLIPS OF PAPER!
ProsWe love that all our people can access the same information and we are thrilled to finally get rid of our outdated paper method!
ConsI would love to have access to monthly overview reports. I know that is a feature that is available with the upgraded version, but we can't afford to upgrade all of our logins. So my wish would be that UpKeep would allow just me (Admin) to upgrade to the version with more features while my workers could stay at the free version for viewing and marking orders as complete. Unfortunately, it's all or nothing - we either all get it free or we have to pay the upgrade fee for all users. Or Option C: We pay for the upgrade and then we don't allow all our workers access to the work orders (eliminate logins).

Vendor Response

By UpKeep Technologies on June 20, 2019
Hi Jackie! Thank you so much for taking the time to leave us a review. I am SO glad that you're loving transitioning from paper to digital tracking! As for your request, I have sent your note to our product and pricing team to review. I apologize that for the time being we do only offer certain features with certain packages, but will pass your feedback along so they take it into consideration should there be an upcoming change. Thank you!
Reviewer Source 
Source: Capterra
May 13, 2019
John M.
Maintenance Manager
Civil Engineering, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 15, 2019

“Running With Upkeep ”

OverallWe Are Still In Training mode with the team, the team Is Awesome By The Way. The One Thing I Would Like To See Is Onsite training. With Our Facility I Think To have someone onsite would greatly benefit our learning the system and help get it underway faster as far as getting all of our assets and parts entered and how we go about entering them all.
ProsEase Of Use. We have many employees who are not computer gurus so they normally will fight anything as far as using technology. With Upkeep Being So Basic And Simple For Them They Have Picked It Up In A Couple Days.
ConsUpkeep Has A few items that we would like to have which at this time they do not have. A Icon that could be placed on the home screen for request users. And Being Able to extend the asset tabs of your asset page. It Is All Small Items I am sure they can get changed for us as they learn our needs and desires for using this software.

Vendor Response

By UpKeep Technologies on June 14, 2019
Hello John! So happy to hear that your team is taking well to the software. I've made a note of your feature requests and submitted them to our engineering team. Please know that we take all feedback to heart and will do our best to accommodate for you! As for your point about onsite training, though I'm not sure of your team size, it's more typical for large teams to add a 3-day onsite training while going through implementation. It sounds as though you have a good relationship with our Customer Success team so, if this is something that you feel strongly about adding, please don't hesitate to reach out to them for more information! Additional information about our different implementation packages can be found at https://www.onupkeep.com/customersupport/category/implementation/ and you can go to https://www.onupkeep.com/support for more support. Thank you for being our partner!
Reviewer Source 
Source: Capterra
May 15, 2019
Ben D.
Facility and Maintenance Manager
Non-Profit Organization Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 16, 2019

“Great CMMS, particularly for smaller non-profits”

OverallThe software itself is great, user friendly, and feature rich. I love the printable QR codes for asset management and inventory tracking purposes. I understand the need to monetize and the reasons for the business plan pricing, however I feel like they're potentially pushing away future larger accounts by not giving an option for smaller organizations to use the full feature set of the business plus plan. When I signed up the premium option didn't require 5 users. This shift has me evaluating other options again.
ProsModern, mobile, feature rich, easy to use, non-profit discount, support, documentation, new features, request portal, scalable. After purchasing our first property we needed a CMMS that would grow with our organization. Upkeep is a modern mobile CMMS that provides deep functionality and scalability.
ConsThe business plus plan requires 5 users. I would love to use the advanced features of the business plus plan but as I'm the only user, it doesn't make financial sense for our small non-profit. One of the best things about upkeep compared to some other CMMS solutions is the pricing, particularly with the non-profit discount. However not having the option to use all of the features without paying for 5 users means I'm evaluating other options already.
Reviewer Source 
Source: Capterra
April 16, 2019
Greg L.
Service Manager
Machinery, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 28, 2019

“My Impressions on UpKeep”

OverallMy overall experience with this program has been exceptional. If we had a problem and contacted customer support, they get back to us the same day and talk through what we are looking for and they told us how to make it work for us. even upgraded some features like messaging so we can message the Technicians or others in the office using the software. It has been and easy to learn and transition to using the program for what we needed it to do.
ProsEasy File sharing, searching, indexing. Provides more capabilities than we actually use. Good for tracking jobs, and the request portal is very helpful for our customers to submit new orders. the dashboard is easy to manipulate to get a Snapshot in time, and can be used to identify trends in the equipment.
ConsI haven't figured out how to customize the Colors and the layouts and it kicks out when entering jobs if you click anything outside the box before you get to the end to save the job.
Reviewer Source 
Source: Capterra
February 28, 2019
Erika G.
Operations Manager, West Coast
Real Estate, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 20, 2019

“Customizable + Versatile but needs work on Reporting + Toggling”

OverallThis tools allows folks from various departments to gain insight on maintenance tasks for our 500+ locations - whether they're responsible to complete it or simply a stakeholder looking for status updates. It's changed the way we prioritize and view outstanding work, and makes it easier to schedule it out based on resources.
ProsEasy to use on-the-go for mobile app; very detailed on assets and locations; love that I can add multiple people to be assigned on a task; love the way tasks filter; love that I can share a link for external users to submit a work order without them needing an account;
ConsReporting isn't very clean or easy to drill-down; can't toggle between workspaces very easily; can't list a single asset but select it for various locations (instead have to put a new asset on each location) ; wish the permission settings were a little more varied instead of opposite extremes of the spectrum; image upload tool isn't great (it takes a long time and you can't drag/drop or select multiple); wish I could add more than 5 images to a work order; inventory tracking is a bit clunky; wish it was integrated with Zendesk; wish there was a resource planning / calendar schedule function in the app
Reviewer Source 
Source: Capterra
June 20, 2019
James H.
Director
Facilities Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 28, 2019

“It is as essential as a telephone or email”

OverallThe software is unquestionably great but is only as good as the team that developed it, fortunately they are fantastic too. Even with a significant time difference the Upkeep team manage to keep me informed on updates and react quickly to issues, allowing me to focus on my job.
ProsIt has completed modernised our process and in such a simple way, it didn't take us an age to get started and the data grows with us. The limited access accounts has allowed us to show transparency to our client base while keeping our data secure and the clients happy. Our site based technicians have the information they need immediately and the real time updating means they can assist each other remotely, sharing skills and knowledge has vastly increased productivity.
ConsThere are some minor discrepancies between operating systems, but knowledge of them makes it very easy to overcome.
Reviewer Source 
Source: Capterra
February 28, 2019
Ryan P.
Vice President
Airlines/Aviation, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 28, 2019

“UpKeep CMMS Software”

ProsUpKeep is a lightweight CMMS solution that is accessible via web browser or dedicated Android and iOS apps. It is easy to tell that UpKeep was built with a mobile-first viewpoint. This is when comparing to other CMMS solutions that have been adapted from desktop to mobile. This mobile-first outlook makes UpKeep extremely user friendly. The ease of use allows our maintenance techs to prioritize, dispatch, update, and complete work orders from the shop floor on their mobile devices. It is pretty quick to add work orders and tie the to specific assets. PM is a large part of our maintenance program and UpKeep's PM system is straightforward and simple without lacking depth.
ConsBeing a lighter-weight software solution, I feel there is a small sacrifice between depth of the solution and ease of use (and price). UpKeep is very affordable but I would like to see more connections and options, especially when linking Assets to Repeat (PM) Work Orders.
Reviewer Source 
Source: Capterra
February 28, 2019
Brian S.
Head of Maintenance
Construction, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 28, 2019

“Time saver and great work flow”

ProsI have been using UpKeep for almost two years and have found it very helpful in managing a small commercial maintenance crew. We maintain 9 self storage facilities and its perfect for managing work tickets. I like that there are several levels of users from requesters that see the work needed at their sites, two levels of technicians, admin controls and also reporting for owners. I like the fact that I can assign work orders to technicians with ease adding my own notes to the work orders. The technicians can leave updates in the work tickets to show the work completed. their mobile App works really well and is easy to navigate. UpKeep has been a great program with many valuable features to help manage maintaining our facilities.
ConsThere is really only one feature that I would like to see implemented and that would be having the ability to schedule work tickets with one touch from the work order main page.
Reviewer Source 
Source: Capterra
February 28, 2019
Eric S.
Maintenance Tech
Real Estate, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 29, 2019

“UpKeep is The Best”

OverallI have used several different platforms for work orders and I believe this one to be hands down the best!
ProsI think the ease of the software is the best. Learning how to use all the functions is fairly simple and when used head to head with other similar software or apps, you learn pretty fast why UpKeep is worth the investment.
ConsMy only complaint is that whenever you use the mobile app it sends notification for every little entry to all users on your system. If someone is filling out a work order and putting in what they have done and used it sends like 4-8 notifications that the particular work order is being edited. This makes your phone or pad go off repeatedly. I would love to see the notifications only come up when a new work order comes in, when someone puts it in progress, puts it on hold and completes it.

Vendor Response

By UpKeep Technologies on June 14, 2019
Hi Eric! Thank you so much for taking the time to leave us a review. I appreciate your feedback! I have escalated your issue with the notifications to our engineering and product team to see what they can do about it. Please know we do our best to resolve all feedback like this. Thank you for your support of UpKeep - we're so glad to have you as a partner! https://www.onupkeep.com/
Reviewer Source 
Source: Capterra
May 29, 2019
Kyle S.
Ops Lead
Transportation/Trucking/Railroad, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 21, 2019

“An amazing tool when fully utilized!”

OverallI've received wonderful support from rep, who has found a way to always fulfill my requests and ensure I have the data I am looking for. I'm very happy with the application.
ProsUpkeep provides a ton of data that you need to properly track and audit workflow within you business. Some great features include creating multiple locations, people, teams, assets, categories, etc. There are many choices that if you use to its fullest potential can give you some great data.
ConsThere are a few struggles that Upkeep has while performing tasks. Unfortunately not every table is exportable thus leaving a lot of manual work on the backend to match results or create new spreadsheets. You are fairly limited in your filtering abilities within work orders. It would nice to have an option to filter models to see failure rates between two different products. Inventory tracking is not the best especially for multiple locations and can cause a lot of confusion with multiple users trying to find similar part names. Other than those there aren't many issues or cons, I think the biggest struggle is that many users don't know how to properly use the application.
Reviewer Source 
Source: Capterra
February 21, 2019
Greg M.
Superintendent
Construction, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 22, 2019

“Appropriate for Heavy Civil Construction Company”

OverallAlthough his product was not specifically designed for running the equipment side of a construction company, the product continually adds features to tweak the product. Other similar products made for construction are extremely costly and have a costly annual fee. They also require days of training and tens of thousands of dollars. We love how streamlined and easy Upkeep is, and anyone can access it from their phone or ipad. Laptops are not needed. Upkeep suits most of our needs and the team is willing to listen and implement features to further meet our needs. This is a key feature as far as we're concerned: the engineers are willing to listen and tweak a few features to compliment the needs of a big construction company. Other products felt old and cumbersome and Upkeep feels light and easy!
ProsHelps us track work orders, preventative maintenance, equipment tracking, vendors, parts inventory and more. Also helps track meter hour readings. Easy to use for all of our crews. Most importantly, Upkeep tries to add features based on our feedback. Super value and ROI for this easy to use product! Can be used from phone, tablet or computer and is graphically clean and EASY to use.
ConsNot entirely made for the needs of heavy civil construction, meters are not made available for non-administrators to enter. While everyone can request a work order, we wish there was a bit more the crew could access from a specific job site.
Reviewer Source 
Source: Capterra
February 22, 2019
paul c.
executive director
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 1, 2019

“Not perfect but does some things very well”

OverallAllows my maintenance staff to keep tasks organized and prioritized. Has decreased the amount of time spent talking about tasks and more time getting them done.
ProsSeems easy for our maintenance staff to use. Helps cut down on physical paper forms.
Consscheduling tasks is a problem that needs a major overhaul. When scheduling a maintenance task the app needs a box to check to indicate, daily, weekly, monthly, quarterly or annual. This is an easy fix but would turn the overall rating from a 50% to 90%

Vendor Response

By UpKeep Technologies on March 6, 2019
Hey Paul. You can schedule maintenance tasks from the desktop and mobile app for any interval you want, including on a daily, weekly, quarterly, and annual basis. There is no tick box but there is a dropdown menu that has these options. If you need help figuring this out, you can contact our support through the app. Thanks for the feedback!
Reviewer Source 
Source: Capterra
March 1, 2019
AJ W.
Maintenance Manager
Machinery, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 28, 2019

“Upkeep, what a great tool for keeping ontop of daily tasks”

OverallI am solving an issue with upkeep where in the past my technicians were just accepting any work and not concidering its priority. Upkeep has allowed me to make every job have a priority and the work can be completed in a timely and organised manner. Away with emails, then a brief on work, then a follow up. Upkeep is all in the one location with all the information the technicians need and they are also able to update the jobs status via the mobile app so I can see the status of the job without following up.
ProsWhat I like the most about upkeep is the way any user can send a request for work and from there on in its logged into the system and updated/catogarized/prioritized as you go. In the past this was all via email and takings notes which gets lost and forgotten
ConsSome of the features on the mobile version had some bugs but I believe that most have been resolved now. There are still some things on the mobile app and windows version that has some issues but not a major setback.
Reviewer Source 
Source: Capterra
February 28, 2019
Jeff A.
Facilities & Audio Visual Coordinator
Religious Institutions, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 11, 2019

“UpKeep Application Review”

ProsThe iPhone application is the best so I can easily update and or log in new work orders as I see them without having to use a web browser or a computer.
ConsI wish the recurring events would not show up until they are due so i don't have to weed through them to see the current stuff. this is probably a view filter of some sort but I haven't figured that out yet.

Vendor Response

By UpKeep Technologies on September 19, 2019
Hi Jeff! Thank you so much for taking the time to leave a review! Our strength is offering mobility so that you can take and process work wherever you go so we're so happy to hear that you love using the mobile application! I'm sorry to hear that managing recurring work orders has proven a bit more challenging to manage. One cool trick that you or whoever is setting up Work Orders can do to cut down on future work orders down the line is using the "Schedule Based on Completion" toggle option when setting up recurring work! This is an awesome tool to ensure that the next work order will show up only when the first work order is complete! Check out the instructions here: https://www.onupkeep.com/customersupport/help-learning/work-orders/how-to-create-and-manage-preventative-maintenance-repeating-work-orders/ Again, thanks for leaving us a fantastic review! We really take and appreciate all feedback seriously.
Reviewer Source 
Source: Capterra
September 11, 2019
Zach S.
Maintenance Technician
Consumer Goods, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 11, 2019

“Perfect for maintenance techs ”

OverallWe've been using upkeep for a few months now and we love it. The functionality and practicality are awesome. Its definitely an app that the creators invested a lot of time and thought into. Upkeep takes the creation and implementation of work orders to a another level. It's far from basic and there are countless features but it never feels overwhelming. Everything is laid out simply and it's easy to find. We've got a few older people on our team and they've had a good time using it. The customer service they've shown us has been incredible. They're always ready and willing to help us or show us how to do something anytime we need their assistance.
ProsEverything is laid out well. All the different options are easy to find. The ability to include updates on each work order. Hows smoothly it runs on mobile devices. The ability to include pictures with each work order.
ConsThe price can be somewhat high when you have alot of admins and power users that have the ability to create work orders but thats offset by everything Upkeep has the ability to do. Also there is no charge for basic users that can put in/request work orders

Vendor Response

By UpKeep Technologies on August 20, 2019
Zach, Thank you for the review and feedback! It means a ton to us and this was shared with our product team. This feedback helps encourage us to continue to build an easy to use application that the end users love! Feel free to reach out anytime onupkeep.com/support
Reviewer Source 
Source: Capterra
August 11, 2019
Verified Reviewer
Facilities Services, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 1, 2019

“Customer fulfillment with SPOC App”

OverallAs of today it has been a very fruitful experience with UpKeep. Easy to provide data and update to client. At the same time easy to receive client request and queries.
ProsEasy to use, download, upload your normal needs. Can be used by anybody anywhere and request their needs in terms of service we are providing. Easy to track tream work and submit it to client when required.
ConsOf course everybody want best service with least price...
Reviewer Source 
Source: Capterra
July 1, 2019
Harry W.
Electrical Technician
Renewables & Environment, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 22, 2019

“Rview as a user of Upkeep”

OverallInitially, Upkeep was utilised as a method of storing all job records and upcoming tasks in one place to save on paperwork, improve organisation and also save time. This has often been the case, although some bugs that have been rectified previously seem to be occuring again several updates later A method of inputting all data offline and then being able to upload it all when in an area of good data signal/Wifi would be a great benefit especially as myself and colleagues are field workers
ProsWhen all features work, the product is very good
ConsThe current version of the desktop view of Upkeep. The original version was a full screen view and the lists were easier to navigate Very signal dependant when using a mobile device Photographs added to reports often fail and can take up to a minute to upload Multiple photographs are unable to be uploaded simultaneously from a gallery Job timers sometimes corrupt and end up un the hundreds or thousands of hours
Reviewer Source 
Source: Capterra
May 22, 2019
Troy B.
Maintenance Foreman
Utilities, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 22, 2019

“Upkeep reiview”

OverallGreat cmms and it seems they are constantly updating it with more features.
ProsWe're on our second year of using upkeep. So far we have mainstreamed our work orders and are building history on our equipment. The ability to take a picture of the equipment that needs to be worked on is valuable. I like the ability to organize and assign parts and vendors to the equipment for easy reference on what belt sizes or oil is needed for that equipment.
ConsSeems like some of the issues I'm having have to do with training that I need on the system to figure how I can edit some of the work orders. One specific is that once I make a reoccurring work order I can't edit it to not make another work order to close if we don't get to that work order that day. Or keep it open and not create another work order. Otherwise it's been one of the easiest systems I've used.
Reviewer Source 
Source: Capterra
February 22, 2019
Karim A.
Facilities Manager
Facilities Services, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 9, 2018

“In simple the following boosted our overall outcome and simplified our work”

Overallbefore using upkeep we used to log around 60 to 70 work requests per month, while after getting upkeep on board we log now around 140 to 175 requests per month and that is more than double what we had! it gave me more power to show our positive sides and also our negative sides, positive in the sense we are completing request, negative some requests are getting over due and postponed and that is helping us in easily to track why that is happening. This product is made purely for Maintenance, but as a facilities manager i was able to implement it into Security and cleaning, but getting clear reports from security as a request base, and cleaning as a daily occurrence requirement. and one amazing thing is you can be creative while using it! since we have staff accommodation and since my team do there usual checks at each room we create a bar-code for each room and added a check list the team enter to the room and they have to go through the check list! Work Simplified!
Pros1) easy to create work requests 2) easy to follow the status of work request 3) a well tailored KPI chart that gives details of each team performance 4) maintenance scheduling is extremely simple 5) real time feedback. 6) the list is huge in short Upkeep made it simple
Cons1) the chat interface should get boosted up to reach to a higher slandered and to make it even easier to access so it can replace our use of other apps like whats app or so on! 2) there should be a preset Temps for existing preventive maintenance that we only need to adjust it to our liking 3) not much to dislike !
Reviewer Source 
Source: Capterra
July 9, 2018
Avatar Image
Adam R.
Director of Strategic Opportunities
Real Estate, Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 17, 2018

“Getting better and better all the time! ”

OverallBetter flexibility in tracking issues raised by tenants and on the progress of those issues with our maintenance team.
Pros I need to ensure my team of maintenance staff are able to respond to issues with the minimum amount of complication.... UpKeep is the most agile application for my guys. You don't have to have a degree in computer science to operate and update the application and you can go from generating/receiving a work order to completing it with only a few simple taps/click. The fact it's cross platform and works vey well on mobiles is an absolute must for me! ....no longer needing a tablet in addition to a phone! I very much look forward to some of the feature rich content coming into play later in the year.
ConsWhilst the the day-to-day usability of the application is straight forward, there are little annoyances that pop up - having used the software for 6 months now, and being able to feed back usability issues to a VERY receptive support team, the issues are usually ironed out fairly quickly.
Reviewer Source 
Source: Capterra
April 17, 2018
Larry S.
Maintenance Manager
Electrical/Electronic Manufacturing, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
April 4, 2018

“Great CMMS at a great price.”

OverallOverall, UpKeep is a great product. The biggest disappointment that I have currently, I assume like many of you, is that I don't have more time currently to invest in it. It has many functions that I have yet to take advantage of that I have no doubt will be a benefit as well.
ProsEase of Use: Adding and modifying work orders, adding and modifying assets, building schedules are a snap and can be done with as much detail as desired. Cost: UpKeep has helped us reduce our downtime to less than 1%. I cannot overstate how minuscule the fee is compared to maintenance cost savings and up-time productivity. Support: The team at UpKeep are always fast to respond to any questions or problems that I encounter.
ConsI would like to see more flexibility in repeating schedules (mostly monthly). Also I would like for repeating schedules to repeat from the day last performed. Repeating schedules over a week get out of sync with the actual days they are or need to be performed. Making sure that we are not over or under performing some of these tasks can be tricky at times.
Reviewer Source 
Source: SoftwareAdvice
April 4, 2018
Chris J.
VP
Oil & Energy, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
May 16, 2017

“UpKeep is a very user friendly platform with excellent customer service”

OverallMore time and income and less headaches!!
ProsUpKeep has sped up my job tracking and has increased profitability by being able to see both labor and part expenses quickly. It has also freed up my time as an owner, having instant live info available for several jobs at my fingertips. It has freed up labor time for my workers in the same way, instantly knowing who, what , when, where, and how a project is going, no need to "go looking" for answers. The photo option keeps EVERYONE on the same page as to how something needs to be or was done, The app is very user friendly for me and my employees. The simplicity makes it easy to use and navigate. Customer support is top notch and Very fast. There is always someone available to help or answer questions.
ConsUpKeep has very little cons if any in my book, I just wish I had time to take benefit of more of its options. I do feel its a little expensive for my small business, but I am seeing it pay for itself the longer we use it.
Source: Capterra
May 16, 2017
Nathanael L.
Maintenance
Building Materials, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 7, 2019

“How Upkeep helped me”

OverallI took the program with complete confidence in the benefits that it would bring me, and i have experience nothing less, and have not been left disappointed at any point in time.
Proswhat i liked most about this software would first be the accessibly i have to using it out on my floor with a cell phone or any device that has internet access, keeps me from having to run back and forth or from having to remember everything that ill try to remember in the time. Another great thing about Upkeep is how simple and self explanatory the program is. I could honestly go on about the pros in this software and how it has made my job much simpler.
ConsI have honestly yet to fall into a situation with UpKeep software that i would put on the cons list.

Vendor Response

By UpKeep Technologies on July 2, 2019
Hi Nathanael! Thank you so much for taking the time to leave us a review. I'm so glad you're finding UpKeep intuitive and enjoying using our mobile-app. If you ever need any support at all, please don't hesitate to reach out at https://www.onupkeep.com/support. Thanks again, Nathanael!
Reviewer Source 
Source: Capterra
May 7, 2019
bilal i.
Maintenance Supervisor
Food Production, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 1, 2019

“UpKeep Review”

OverallThere were a few problems with the uploading of documents but the support was there to help get that moving!
ProsThis is a completely mobile system for maintenance. Any factory that is thinking about a mobile/digital maintenance department should consider this software. This application is very integratable with a lot of other applications/programs. The teams are great to work with as well. They are always adding new feature and making fixes to improve process flows and make things easier to manage. I love it!
ConsThe only thing I can see that this system lacks is more Upkeep people to implement more improvements! There is a lot of potential for this application that I can see.

Vendor Response

By UpKeep Technologies on July 2, 2019
Hello Bilal! Thank you so much for your feedback and kind recommendation. We pride ourselves in customer service and constant product improvement, so I'm happy you've had the chance to experience both! You're right about our growing team size - we're hiring! If you know anyone who would be a great fit, please direct them to https://www.onupkeep.com/careers to apply today!
Reviewer Source 
Source: Capterra
May 1, 2019
Aslam S.
QA/QC Lead Engineer
Oil & Energy, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 5, 2019

“UpKeep user review”

OverallEarlier we used to issue our facility and equipment maintenance requests by filling physical request forms and it would take more time to reach to the maintenance technicians thru the maintenance engineer/supervisor and getting update of close out of the request as well. Also we consumed lot of papers to generating the requests. Once we implemented UpKeep, we started issuing the maintenance requests through the system and the same time the Maintenance engineer get system notification and he could assign the respective technicians without delay to solve the problems and getting the update immediately after completion of the task as well as easy tracking. In addition, we maintain all of our asset data and status within UpKeep and easily traceable.
ProsThe tracking of the maintenance requests and the assets entered in to the system. Also, the monitoring the status and generating/extracting reports .
ConsSome times felt that the data update in the system bit slow.
Reviewer Source 
Source: Capterra
March 5, 2019
Jamie P.
Grounds & Buildings Manager
Events Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
February 28, 2019

“A very strong start, but a long way to go yet.”

OverallWe all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.
ProsI really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.
ConsRECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.
Reviewer Source 
Source: Capterra
February 28, 2019
Brian D.
Head of Solar & Storage O&M
Renewables & Environment, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 28, 2019

“Huge increase in maintenance efficiency”

OverallWe have genuinely reduced our operating cost, improved our record keeping and hugely increased staff morale by moving to Upkeep.
ProsCompletely purpose-built for field-based maintenance. Has been designed by those who understand the needs of the maintenance technicians and managers. Excellent API available. Very easy to adopt into your business. New features are continuously added. If you are still using spreadsheets, paper records or a desktop based software, you will achieve a massive efficiency increase by moving to Upkeep.
ConsThe pricing format is unfortunately quite linear. We are hesitant about rolling out to our full organisation as there is no real economy of scale offered on the pricing structure. There is a charge per month for every single user regardless of the size of your organisation.
Reviewer Source 
Source: Capterra
February 28, 2019
Aaron C.
Facilities Pastor
Non-Profit Organization Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 24, 2019

“Upkeep for Facilities of Church”

OverallI have enjoyed the entire experience. Upkeep has helpful, proactive staff who offer a weekly training, of which we have attended and enjoyed. This also gives my techs/customers a chance to get trained directly from the maker instead me having to do it all the time. It also helps us to stay up to date on advances and changes. The app has been working great for us! We left the software "Freshdesk" to come to upkeep and that has been a great decision! Thanks upkeep!
ProsThe software is easy to use for both techs and for customers. We set up all departments of our church as customers so things can be easily reported via the app on their phone. I love the app based software and that I can manage it from a computer as well. The fact that upkeep offers nonprofits a discount is a huge plus as well
ConsI wish it updated the requester whenever an order was noted not just when you change the status of the ticket. This would inform the requester of noteworthy updates regarding communication on the issue when there was no update on the status.
Reviewer Source 
Source: Capterra
February 24, 2019
Verified Reviewer
Retail, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 30, 2018

“10/10 Tracking”

ProsUpKeep allowed our team to track every material, billing and invoicing, barcoding, serial numbers and other necessary details of our products. It also allowed us the tracking of timely repairs, preventive maintenance, contract management and other special information. It also deals with the calls made, quotes or estimates, others. It contains many features that has really assisted our team in increasing our work output. The availability in mobile is also a plus, making our job mobile.
ConsWith several features available in UpKeep, setup is somehow complex. But after that, everything works well and is easy to keep up with.
Reviewer Source 
Source: Capterra
August 30, 2018
Charlie K.
Repairs and Maintainence Coordinator
Restaurants, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 23, 2017

“Excellent product and excellent customer service. ”

OverallHelps us demonstrate to our Corporate Family that we are being good stewards of their equipment. Allows us to track the PMs as well as the breakdowns. Has helped increase accountability and communication with the team.
ProsCustomer service plus the ability for any of my team to submit a request. The way they submit the request is very simple so they don't have to be really trained how to use the system. Has helped us create more than just a paper trail for our equipment, it has allowed us to demonstrate our stewardship and our ongoing efforts to proactively maintain our equipment. I also really like that the software is web based and bridges across all platforms we use. We have iPads, Android phones, iPhones, and Microsoft based computers. This allows each of our users to be able to have access at anytime.
ConsWould be nice to be able to schedule recurring PM's Monthly on a day not just a date. This is a minor detail though that is easily solved with just a little more front end work on the scheduling.
Source: Capterra
May 23, 2017