Who Uses This Software?

Manufacturing, Facilities Management, Fleet, Hotels, Oil & Gas, Construction, Municipalities, Distribution, Warehousing, Restaturants, Utilities, Churches, Education, Food Processing, Packaging


Average Ratings

325 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
    See pricing details
  • Pricing Details
    $29 per user per month when billed annually
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • UpKeep Technologies
  • www.onupkeep.com
  • Founded 2014
  • United States

About UpKeep

UpKeep's CMMS is a modern maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down making your business run more efficiently than ever before.


UpKeep Features

  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management
  • Activity Tracking
  • Audit Trails
  • Barcoding / RFID
  • Check-in / Check-out
  • Depreciation Tracking
  • Disposal Tracking
  • Inventory Management
  • Location Tracking
  • QR Codes
  • Reservations
  • Service History
  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • CMMS
  • Energy Management
  • Equipment Management
  • Facility Management
  • Inventory Management
  • IT Asset Management
  • Maintenance Management
  • Parts Management
  • Preventive Maintenance Scheduling
  • Software License Management
  • Warranty Management
  • Work Order Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Asset Budgeting
  • Asset Lifecycle Management
  • Audit Trail
  • Barcoding / RFID
  • Depreciation Management
  • Disposal Management
  • Document Management
  • Inventory Tracking
  • Tax Management
  • Cost Tracking
  • Fuel Tracking
  • Maintenance History
  • Maintenance Scheduling
  • Parts Inventory Management
  • Repair Tracking
  • Tire Management
  • Vehicle Information
  • Warranty Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Depreciation Management
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Accounting Integration
  • ERP
  • Maintenance Management
  • MES
  • MRP
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Reporting/Analytics
  • Safety Management
  • Shipping Management
  • Benchmarking
  • Cost Tracking
  • Downtime Tracking
  • Historical Reporting
  • Performance Metrics
  • Quality Control
  • Real Time Reporting
  • Root Cause Analysis
  • Trend Analysis
  • Work Order Management
  • Condition Monitoring
  • Inspection Management
  • Maintenance Scheduling
  • Mobile Access
  • Predictive Maintenance
  • Purchasing
  • Reminders
  • To-Do List
  • Vendor Management
  • Work Order Management
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

UpKeep Reviews Recently Reviewed!


Using this software, our company has increased workflow radically

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The first point is the ability to categorize work orders, we have been able to pin point the major issues and delivery fast and effective solutions to our care homes.

Tracking the progress and being able to update the work order and receive this valuable information direct to a mobile device, whether it be a line of text or a picture.

I have noticed that the UpKeep scheduler is now up and running, this is going to save me a lot of time, currently I am taking the jobs and distributing these to the team via a excel spreadsheet, really looking forward to this addition to an already complete package.

The overdue work orders are also a great plus for our company, it shows where we are failing and possible target training to an individual who is struggling.

The main plus is having the data to analyse on a month by month basis. It show how well the performance of the team and individuals are coping with the work load, what home uses our Regional teams service the most and what areas of expertise are mainly required, again perfect for targeting training to the maintenance operative in the home. We have also used this system to compare our response time to a request, labour cost all against using out side contractors, this itself has ben an eye opener and has saved us.

Cons: The updates are only available for the users and not the requestors, this is a big issue for us as we are constantly asked 'What's happening' by the general managers of the homes. If there was a way that when the regional team assigned to the task could share the update, ie waiting for parts, called away etc..

Excellent CMMS for Facility Managers

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The way it looks. The way it works. Simple, familiar design. Easy to learn and use the interface. A lot about making an application work efficiently and smoothly, is a familiar or simple to use interface, which this meets x 10.

Great tools to utilize; from work order requests, to repetitive work, to inputting assets and added users.

The dashboard is a great tool to monitor who inputs the most work, or closes the most, to what locations or categories are being worked on the most - and thats all linked with your assets to manage life-cycle of equipment.

The support team is very helpful as well. I've had simple questions here and there, and "chatting" on the desktop site yielded very quick responses within minutes of asking.

Love the way I can create my own criteria for Assets, ex; Model #, Serial #, Lifespan, Install Date #. This allows my team to custom build the system to work for our facilities needs.

Cons: Some things still need to be thought out a bit more. A few examples:

-Consistency: between the Android app and the Apple app, both are not identical and work a little differently. For instance, the camera interface and drawing options are a lot more extensive on the iPhone. As well terminology doesn't stay consistent, even with the desktop version in an internet browser; "Dashboard" on the app is "Reporting" on the desktop, and within a work order, there are "Details" and "Update" pages on the app, but on the desktop site they're "Details" and "Activity" - but yet they're the same functions. Someone wouldn't understand this until they've used it of course.

Overall: It has been great using UpKeep. Our rep did a great job setting me up and getting my technicians trained has been easy as well - and that speaks the simplicity of the application. All my technicians have Galaxy Tab A 7" tablets which they use with the UpKeep app. They're able to receive work orders while in the field, see all info needed to complete the task and close it out from there. Very efficient and effective. No complaints for the team at UpKeep, they really seem like they care about their product and customers.

Upkeep is GREAT for our equipment tracking & maintenance. Great value for our company!

Apr 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy to use, very intuitive! Everyone had a very easy time learning how to use the product and everyone had positive feedback right away. Upkeep immediately helped us get organized without the need for days of training. We bought this after months of research around equipment maintenance and tracking software which was exorbitant. Upkeep promised very similar abilities for a fraction of the price and without having to train our entire staff. Upon implementation, Upkeep immediately enabled us to track machine hours and create work orders for scheduled maintenance. We were able to neatly log all of our equipment and work orders/specs/schematics. Reporting abilities and maintenance cost are built-in options. We began easily logging parts and inventory with alerts when quantities are low. Everyone using Upkeep found it very easy to set up and use. This product has greatly helped our company better track and keep up with our heavy machinery and its recurring maintenance. Customer service has been terrific and we are most pleased with our decision to purchase Upkeep.

Cons: We are a large, mixed fleet company and Upkeep lacks an ability to separate assets and inventory by category. Also the employees on the field who are 'requesters' would like a bit more access to our equipments lists in order to log hour meters with ease.

Overall: Maintenance tracking and work order creation with ease. Logging of parts and assets with alerts when quantities are low. Product is extremely intuitive and easy to use.

A streamline way for you business to keep everone on task and on the same page. Even on mobile.

Aug 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The BIGGEST plus about this software is you don't have to have access to a desktop to use it... You can use it right from your smartphone. It is user friendly AND cost effective. We use it at our storage facility to keep tabs on preventative maintenance, inventory, Emails, photos, scheduling, and for our vendors. Everything is kept in one place, and everyone can have access to it so nobody skips a beat... It also allows you to be able to keep more than one facility at a time so that you can keep on task with all of your properties. I really enjoy using the program.

Cons: It does take a second to configure everything towards the application of your business. This is a streamline software that is general in the sense that it can be used in various applications like restaurants, property management, and construction and what not so you kind of have to set it up to make it work for you... The great thing about that is that you can call customer support anytime you might need help with a step and they be able to help you out. If your familiar with computers or your cell phone this won't be an issue for you. If you are not as comfortable with electronics, it may take a minute for you to become familiar with the program, as with any program.

Overall: I am able to view both of my storage properties and know at any time what is going on with unit maintenance, vendor maintenance, scheduling and repairs... I don't have to pick up the phone, or send an email, or wait for a response... It's right there at my fingertips. It is an incredibly useful tool.

UpKeep is the Gold Standard for CMMS Software!

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I can almost guarantee a ROI on this product within the first year of implementation. I truly believe it pays for itself with the ability to go green and stop so much paper reports and tracking, as well freeing up admin staff to do other important duties. It is truly amazing! Techs in the field love it just as much as it makes their job so much easier and provides them abilities to provide updates to important tasks in real time.

Pros: Not only is UpKeep easy to use and learn, getting it implemented within my organization has been practically turnkey! UpKeep staff provided an amazing training experience for my organization and we were up and running in no time. Service after the sale has been fantastic! UpKeep is always ready and willing to help us with whatever we have a question about. Our field techs were super quick to pick it up and become masters with managing of work orders. My organization leadership love it too! It's incredibly easy to see our entire organization in one big picture. UpKeep has by and large far exceeded our expectations. We look forward to using UpKeep for many years to come!

Cons: There are really no cons with this amazing software! Anytime there has been some kind of obstacle during implementation and usage, it has already been resolved to our complete satisfaction.

In simple the following boosted our overall outcome and simplified our work

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) easy to create work requests

2) easy to follow the status of work request

3) a well tailored KPI chart that gives details of each team performance

4) maintenance scheduling is extremely simple

5) real time feedback.

6) the list is huge in short Upkeep made it simple

Cons: 1) the chat interface should get boosted up to reach to a higher slandered and to make it even easier to access so it can replace our use of other apps like whats app or so on!

2) there should be a preset Temps for existing preventive maintenance that we only need to adjust it to our liking

3) not much to dislike !

Overall: before using upkeep we used to log around 60 to 70 work requests per month, while after getting upkeep on board we log now around 140 to 175 requests per month and that is more than double what we had!

it gave me more power to show our positive sides and also our negative sides, positive in the sense we are completing request, negative some requests are getting over due and postponed and that is helping us in easily to track why that is happening.

This product is made purely for Maintenance, but as a facilities manager i was able to implement it into Security and cleaning, but getting clear reports from security as a request base, and cleaning as a daily occurrence requirement.

and one amazing thing is you can be creative while using it! since we have staff accommodation and since my team do there usual checks at each room we create a bar-code for each room and added a check list the team enter to the room and they have to go through the check list!

Work Simplified!

Capterra loader

Getting better and better all the time!

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I need to ensure my team of maintenance staff are able to respond to issues with the minimum amount of complication.... UpKeep is the most agile application for my guys. You don't have to have a degree in computer science to operate and update the application and you can go from generating/receiving a work order to completing it with only a few simple taps/click. The fact it's cross platform and works vey well on mobiles is an absolute must for me! ....no longer needing a tablet in addition to a phone! I very much look forward to some of the feature rich content coming into play later in the year.

Cons: Whilst the the day-to-day usability of the application is straight forward, there are little annoyances that pop up - having used the software for 6 months now, and being able to feed back usability issues to a VERY receptive support team, the issues are usually ironed out fairly quickly.

Overall: Better flexibility in tracking issues raised by tenants and on the progress of those issues with our maintenance team.

Great CMMS at a great price.

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall, UpKeep is a great product. The biggest disappointment that I have currently, I assume like many of you, is that I don't have more time currently to invest in it. It has many functions that I have yet to take advantage of that I have no doubt will be a benefit as well.

Pros: Ease of Use: Adding and modifying work orders, adding and modifying assets, building schedules are a snap and can be done with as much detail as desired. Cost: UpKeep has helped us reduce our downtime to less than 1%. I cannot overstate how minuscule the fee is compared to maintenance cost savings and up-time productivity. Support: The team at UpKeep are always fast to respond to any questions or problems that I encounter.

Cons: I would like to see more flexibility in repeating schedules (mostly monthly). Also I would like for repeating schedules to repeat from the day last performed. Repeating schedules over a week get out of sync with the actual days they are or need to be performed. Making sure that we are not over or under performing some of these tasks can be tricky at times.

UpKeep is a very user friendly platform with excellent customer service

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UpKeep has sped up my job tracking and has increased profitability by being able to see both labor and part expenses quickly. It has also freed up my time as an owner, having instant live info available for several jobs at my fingertips. It has freed up labor time for my workers in the same way, instantly knowing who, what , when, where, and how a project is going, no need to "go looking" for answers. The photo option keeps EVERYONE on the same page as to how something needs to be or was done, The app is very user friendly for me and my employees. The simplicity makes it easy to use and navigate. Customer support is top notch and Very fast. There is always someone available to help or answer questions.

Cons: UpKeep has very little cons if any in my book, I just wish I had time to take benefit of more of its options. I do feel its a little expensive for my small business, but I am seeing it pay for itself the longer we use it.

Overall: More time and income and less headaches!!

Excellent product and excellent customer service.

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service plus the ability for any of my team to submit a request. The way they submit the request is very simple so they don't have to be really trained how to use the system. Has helped us create more than just a paper trail for our equipment, it has allowed us to demonstrate our stewardship and our ongoing efforts to proactively maintain our equipment. I also really like that the software is web based and bridges across all platforms we use. We have iPads, Android phones, iPhones, and Microsoft based computers. This allows each of our users to be able to have access at anytime.

Cons: Would be nice to be able to schedule recurring PM's Monthly on a day not just a date. This is a minor detail though that is easily solved with just a little more front end work on the scheduling.

Overall: Helps us demonstrate to our Corporate Family that we are being good stewards of their equipment. Allows us to track the PMs as well as the breakdowns. Has helped increase accountability and communication with the team.

Upkeep has just simply made life easier , faster, and more efficient for everyone

Jul 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As a Maintenance Supervisor for a 120 bed facility and a Former Marine . Part of my Job is to manage employees , assign work orders, and order parts. With this app I am able to Quickly Export the Upkeep repots to my email and open them up in an Excel spreadsheet. I am then able to organize the work orders , assign the work orders, and know what parts are needed to order within a matter of minutes. I am not physically able to watch my employees throughout the day, but I know when the task are being done with the Upkeep notifications. This app ultimately has helped us with time management . The Owners knows when task are being done. Administration knows when task are complete. And I love that Maintenance team is informed in the matter of seconds. I don't know how many times we have heard , 'We literally just put this on the maintenance report and you are already here. Ya'll are much better than the last maintenance guys." Upkeep has just simply made life easier , faster, and more efficient for everyone.

This is a 5 star app all the way.

Thank you guys ,



Tommy Cudd

Maintenance Supervisor

Vendor Response

by UpKeep Technologies on September 15, 2016

Thanks Tommy! We are so glad to have been able to help your business move away from paper and pencil and into a more efficient work flow!

10/10 Tracking

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UpKeep allowed our team to track every material, billing and invoicing, barcoding, serial numbers and other necessary details of our products. It also allowed us the tracking of timely repairs, preventive maintenance, contract management and other special information. It also deals with the calls made, quotes or estimates, others. It contains many features that has really assisted our team in increasing our work output. The availability in mobile is also a plus, making our job mobile.

Cons: With several features available in UpKeep, setup is somehow complex. But after that, everything works well and is easy to keep up with.

Great idea , can't figure out how to use it

Dec 14, 2016
4/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: It helps show status on current work orders, also captures cost and profit easily. It keeps good communication between my partner and I.

Cons: The form you fill out starts off easy to fill in the blanks, but then ends up a matter of gas work with no way to send the information to someone and no instruction, it just ENDS.

Overall: Thought it would be a great tool for my business partner and I. We tried to fill out a couple of forms with current work orders, entering information line by line and dollar values where needed.

The form seemed to just sort of come to a dead end with no place to send the information to and no information on what to do next. There's no contact information for tech support, and although it seems like a great system we don't have the time to sit down and try to figure it out and explain it to our employees later.

Recommendations to other buyers: This form would be excellent for mechanics field technicians and engineers which is why my partner and I looked into it. You have to understand we don't write programs and we don't want to have to decipher your programs just to communicate. A perfect example !! The questions you're asking below, I.e. Industry, Company size, and how long have you use this product? When you press the select key To answer the question you asked, nothing comes up!!! That's completely frustrating

Vendor Response

by UpKeep Technologies on December 23, 2016

Hi Brent,

Firstly thanks so much for your feedback and it was great chatting with you over the phone earlier this week.

As I understood, you love the idea of UpKeep, but are just having some difficulties getting set up and using it. I am really looking forward to working with you and your team to get you guys trained so that you will be set up in no time.

I apologize about the difficulties in the beginning.

-Ryan C

I can honestly say i love using this app, 100% made my job alot easier.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use and well set out. Any problems with the software in my experience have been sorted out within 24 hours. The people on the team are great and are always available to help with any problems big or small. I would really recommend this software to anyone.

Cons: As maintenance engineer I service my machines on a 4 week turn around, but the software only lets you choose either 1,2 weeks or 1 month option or the recurring jobs. I have been told that this will be added in a future update or the software. Other than this i can not find anything i don't like about the software.

Overall: I can keep an eye on stock levels. Keep track of the jobs i have done and jobs still to do. This software as saved me loads of time.

Great solution to tracking and coordinating equipment repairs and PM's

Sep 16, 2016
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really liked the simplicity to set up and the functions of the app. The customer service was excellent as well. Longest I had to wait for a response was 20 minutes. Very responsive and honest. The app though was the main selling feature. It organized our PM schedule. I also really liked the ability to incorporate the temperature monitors into the program. Over all an excellent solution for a company that has lots of equipment to keep organized and running. The team or person who designed the app or hired the team to maintain has done a great job.

Cons: The cost for us was the biggest issue. We are a small business and it was really more than what we need. If there was a flat cost it may Help. The cost per Tech was the aspect that hurt us. We have 5-6 guys who I need to be able to delegate tasks too. Unfortunately because of the way the system was set up, there would be cost for each user. I really only needed them to see the tasks they were assigned to. I didn't need them to have full tech abilities in the program. The other aspect I would love to see is on the "recurring schedule" section. I would love to see an option for monthly, but on the same day Of the week. Example: the first tuesday of each month. Second Tuesday of each month. Actually could solve this easily by adding a "every 4 weeks" option in this tab. The second issue was not a huge issue and was able to work around it.

Recommendations to other buyers: Give the software a good solid chance. Don't just look at it once. Dig into it and contact the customer service if you have questions to see if you can work though issues. The customer service with UPKEEP was great.

The program is great easy to use customer service is quick to respond.

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate. Easy to setup. Its made it easy for my empolyees to see what is next and shows history on the assets. Makes it easy to go back through the history to see if the same problems keep occurring. Part inventory helps to grow the parts need.

Cons: There is a difference between the apps and web base. I wish you cold add more user withoout a price increase.

Overall: Able to keep up with the PMs is huge. It helps schedule downtime and help us keep a qty of spare parts needed.

Vendor Response

by UpKeep Technologies on May 15, 2018

Thank you so much for your support Tim!

Great product, great service, great price.

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: At a former employer, we used a similar work order system that had half the features of UpKeep, and twice the cost. I was amazed to discover how much we got for so little.

Pros: The biggest pro is the functionality. All of our inventory, work orders, assets, schedules, and meters are all included in one app. The account setup is very flexible and affordable. Customer Support responds instantly and resolves any issue that arises, though few issues have occurred.

Cons: When the product was new, there were a few issues with training staff to use it. As the product developed, it became easier for our techs to navigate. Other than initial training, we haven't had any problems.

We needed an upgrade in our maintenance program and Upkeep delivered with a great program!

Apr 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Easy to use

-Compatible with computer, phone, tablet

-Great staff that is eager to help

We have been using this program for nearly a year now to help keep our inventory and maintenance records up to date. This program has been great for us in knowing where we need to make changes. Definitely recommend.

Cons: -Every program can use some updates and better features and that goes for upkeep to but with the Upkeep team there to take all ideas that are presented to them that makes this program better from the rest.

Overall: This software makes it more convenient for our team to keep records of maintenance and inventory. We are able to keep notes of where we purchased items and also have notes of different pricing so later on when we check for that item we can look back at this and know where we can get the best price.

Best tool for Property management

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Best way to track your tenants requests and progress.

Pros: Tenants can easily send over their work orders or maintenance requests without the need of having to call in to report it which often times can create an unfavorable moment. Customer service is great and they quickly and easily walk you through and explain the process of whatever you need to learn or be trained on.

Cons: As any program it can take just a little bit to learnt he software and how to use it all towards to everyday need. Once it is learned it is very rare that you will need to consult a customer service rep to help you with anything.

Exceptional product and service

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Upkeep did exactly what we needed it to do when we first introduced it to our process some time ago, but the continued and almost constant stream of updates has helped us to improve in not only productivity but also customer communication. Upkeep is intuitive, convenient and powerful.

Cons: I am yet to find a failure that hasn't been quickly and effectively resolved by the Upkeep Team, which is refreshing to say the least.

Cost effective management tool for small businesses. Highly recommend

Jul 06, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This app helped us organize and control our maintenance costs/time much better. Didn't think we needed this but tested it out and saw improved workflow immediately.

Pros: Very intuitive, easy-to-learn software. Our team is small so getting everyone on and using it was quick and easy. Compared to a lot of the other options we researched, this was the most cost effective given our small size. Great customer service.

Cons: The price might not be suited for larger companies, although I'm sure they have a solution for larger businesses too. The customer service team was very proactive when we were first getting set up.

Thank you!!!!

Feb 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our company's experience with the representative has been absolutely amazing. Immediate response with questions and variables that curtail our specific use is unquestionably great. Thank you for everything!

Pros: This app fits our company's needs to a full extent. We are so happy to use this app since it first came out. All updates are great and exceed in all uses. As the department supervisor, I know what I need when I need it. Great overall service!

Cons: Absolutely nothing

Capterra loader

Intuitive and easy to deploy with all user skill levels. Excellent after sales team.

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, easy to deploy, learning curb for users of any skill level is minimal. One of the best mobile application UI. Have been using it for a year with out any complaints from users. Loved the feature which allow non-registered users to make request and track progress of request from a web browser.

Cons: The pricing structure should be a more aggressive as competitors offer for lesser. Reporting and dashboard services should be available for all subscribers.

Overall: We were able to streamline maintenance requests and set proper processes for approvals and procurements of assets.

UpKeep has been great. It's been a clean, simple design that's easy to use.

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the nice things about UpKeep is the simplicity. It's a straightforward design and layout. It has great features and functions that are easy to use. It has help our company to stay better organized with work orders and projects. It also has allowed us to provide a better visual to our maintenance team of their projects. We're able to keep up with their progress which helps schedule upcoming projects.

Cons: The only downside to UpKeep is we lost a function when we upgraded from the free account to a paid account. On the free account we were able to assign tasks to any user. When we upgraded, we didn't pay for every member of our maintenance team to have complete access. They are now view only users, which won't allow us to assign them tasks. We have to do it a "round-about" way by adding them as a third party user. It works, it's just not as easy as it had been before.

Overall: We have been able to better organize and track our maintenance team's progress on projects and tasks. We're also able to assign specific tasks to employees, with details, which reduces the amount of confusion and questions.

Simple, intuitive, and most importantly, it has an app.

May 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The mobile interface is by far my favorite feature. We had used other CMMS companies before and always ran into the same problem: the mobile interface. They would claim to have a great mobile website but it was always clunky and difficult to use, especially for people who might not be too proficient with computers (i.e. mechanics, operators, most of the people that would be using the software). However, Upkeep roped me in immediately when they said it was a mobile-first CMMS. Upkeep delivers, with a simple interface that is intuitive to anyone that has used a smartphone before.

Cons: The Meter based work order triggers do not work as I had wished. I wanted Work Orders to generate when the engine hours hit every 250, 500, 1000, 1500, and 2000 hours. For example, at 750 hours, a 250 hour and 500 hour Work Order would generate. However, when I set all of this up, It would generate about 5 work orders for the asset whenever I entered its meter reading.

Overall: A functional CMMS that has a smooth interface with its desktop version and mobile app.

Very convenient app with great features.

Sep 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This app is very easy to use. Even my husband who doesn't have a lot of time or patience for tracking anything, was sold right away. You can add a photo, assign users and see anything outstanding at a quick glance! There are so many valuable features but it remains simple to use. The vendor is great to work with. All questions are answered right away and they are always improving it and adding new features.

Overall: We appreciated this app/software right from the start. This fits our industry well and could be easily used in many businesses. We track our customer orders from PO to assembly to delivery to invoice. It prevents anything from slipping through the cracks. It is worth the money to easily keep track of everything and provide great service to our customers.

Very user friendly

Dec 14, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact it is flexible and has several options depending on how the user wants to set up his maintenance operation and parts tracking. I find it easily changeable if needed.

Cons: Lately, I have had some issues with the app freezing on both my desktop and IPAD after the latest update. It typically occurs when closing out a work order and adding the updates, time, and the cost sections.

Overall: This app has been beneficial in timeliness and cost-effective maintenance on my equipment. I am currently having a problem when putting in the hrs and cost on a work order. I will be able to put one in then the app freezes on my desktop computer. I will have to close and reopen then it will allow me to finish inputting the data. Other than that, it has been a valuable addition to my maintenance program.

Very User Friendly!

Mar 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This has been a fairly easy App to start using right away... And any questions I've had on any of the features have been answered through the UpKeep Reps...

Pros: I like how the Work Orders flow and can be set for a repetitive schedule. This helps with the functionality of the work flow so once the Work Orders are set the workload is limited in maintaining a Work Schedule for our people... We also like how easy it is to attach pics to work orders from any mobile device that is setup with the App. A picture is truly worth a thousand words (especially when it comes to data plates)...

Cons: We need an option in the Work Order creation to have a custom frequency setting besides the preset frequencies listed in the drop down.

Great Work Order Software

Feb 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: UpKeep is a fantastic application. It has helped us streamline our work order process. We used to have to keep up with multiple logs in the facility, but now all work orders are entered into UpKeep, the maintenance department is notified immediately, and the administrator gets a notification when the work order is completed so that a follow-up inspection can be performed. We absolutely love the convenience and the accountability it has brought to our work order process.

Pros: We really like the ability to take pictures of the issue and the added note section that gives more space to describe things, if needed.

Cons: Have not found any.

Great software

Sep 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the follow up notifications that notify me when work has been completed. It allows me to know when to inspect things.

Cons: I really haven't found a down side to this product.

Overall: This software has taken our work orders from a broken system with many I completed orders to a streamlined and efficient process.

Recommendations to other buyers: The ability to take a pic of what is needing repaired is extremely helpful in communicating what the problem is. I also really like the extra text box that gives more space for explanations or instructions.

Vendor Response

by UpKeep Technologies on September 14, 2016

Hi Troy! We've really enjoyed working with you and your business. Thanks for the great review of UpKeep!

You CANNOT go wrong with this great app!

Jan 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Number of different functions within the app

Cons: Nothing

Overall: As a small Family Manufacturer with a relatively small Maintenance Dept. and various moving parts on a multitude of machines, this app allows us to become so much more efficient by tracking the work order from inception to completion. Extremely user friendly and it far exceeded by expectations for the money. I have seen many other CMMS applications but UpKeep has by far the best value and user experience I have seen. HIGHLY RECOMMENDED!

Do yourself a favor and test drive the free trial.

Recommendations to other buyers: Definitely sign up for the free trial and you will be doing yourself a favor.

UpKeep, my digital Leatherman !

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: a CMMS powerful enough for the most seasoned Facility Manager, yet simple enough for the greenest technician.

Pros: UpKeep's simple, straightforward interface hides a beast of a CMMS that could easily be dropped into any facility maintenance program within minutes. ongoing program improvements/features coupled with world class customer support in my opinion set UpKeep far above the competition.

Cons: Over a year maintaining my facility with UpKeep, and have yet to come across something I didn't love.

Good management application

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: supports cloud storage hence you will always access your data anytime on any device

By comparing Data and reports monthly you will be able to gauge how the team who or individual is progressing on with the workload

Easy to create tasks which the help of scheduler you will be notified whenever there is an update

Cons: actually i have Little or totally no cons encountered ,only that Requesters' to be given access to receive updates too

Overall: Good workload management

UpKeep is the application I was looking for when it came to organizing jobs and customer service!!

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great product with great people!

Pros: UpKeep is easy for my people to use and is functional for the needs of keeping track of multiple jobs with multiple people. There are just the right amount of helpful features that its not overly complicated. The communication with the UpKeep team is almost instantaneous, and always overly helpful.

Cons: I have almost ZERO complaints, every issue has been felt withy promptly! Sometimes has issues with Safari, but has gotten way better.

easy way to see you work orders and also track previous work done

Jun 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: way better than paper work orders and easy access. locations breakdown is so much easier to know exactly where work needs to be done. also the inventory feature is very useful

Cons: mobile app could be a tad more user friendly( iphone) filters that are on the actual desktop app are not the same as the mobile app on iphones or ipads. if that was fixed this would be a five star app hands down.

Overall: done away with a hard to fallow paper system and i have all the information i need in the palm of my hand. search work orders with ease and track the amount of money spent for each work order. also for users to submit work orders it is easier and they are able to be as descriptive as they want.

Extremely user friendly!

Jun 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many things to like about this software.. If I had to pick my #1 top thing it would be that its extremely easy to use! They have it laid out so well and it's easy to follow and track your work orders and supplies! It was well thought out by the developers!

Overall: A lot of benefits! Able to track items and work orders.. Be able to view them and keep everyone updated on where that work order stands. Having multiple users so everyone is accountable for their assigned tasks! Just an overall great software!

Reasonable Maintenance Management Software

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Great for adding tasks with pictures and descriptions. Customization is simple and and helps keep communication among the team pretty easy.

Cons: Nothing really wrong with it, but its hard to stay competitive with many other task management softwares that do similar things. Though Upkeep does focus on maintenance and construction type project tasks, its still hard to see why this would preferred over other general task management softwares like Asana. If you have all kinds of projects to keep track of, maintenance or not, it could get burdensome to run various softwares. Probably easier to keep it all in once place that can do it all.

Overall: If you're specifically looking for maintenance management software, this works pretty well. But if you need a lot of different types of projects and tasks to keep track of you'll probably need something else.

Upkeep Has Been Great!

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After using a CMMS prior to upkeep that was clumsy and hard to navigate, We really appreciate how easy to use and intuitive Upkeep has been. When have come across any sort of question the help section has been great almost all questions have a Video to help you get the answer you need.

Cons: Although, there are no real cons with the program there are a few scheduling variations that i wish were options. Right now we want to have a PM scheduled every week day, With upkeep everyday includes the weekends when we are not working. It is very easy to fix by deleting unwanted Work orders. This could also something that i haven't learned how to do yet.

Overall: We operate a very large facility and on a regular basis the other employees don't make it to their desks to record or request work that they need done. With Upkeep and their mobile app we are staying on top of work requests better then ever before. One major benefit that we appreciate more then anything is how easy Upkeep is to use, on top of that its accurate and through.

Great tool for managing assets, man-hours, and work orders.

May 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Users and technical users can submit and check status of tickets from anywhere, the phone app for mobility is especially helpful for both the requesters and the technicians.

Cons: Doesn't automatically email notify requester of the current status of the UpKeep work order ticket. Would be fantastic if this feature was included to notify user of when the ticket status of In Progress, On Hold, or Closed and include the technicians update comments.

Best CMMS on the market

Nov 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly

Great customer support

You can add a lot of information about equipment and keep a stock of parts

Cons: The software is always evolving with our suggestions so i don't have any cons

Overall: Im the Maintenance Manager for a coffee shop franchise. I have over 15 coffee shops in maintenance.

With Upkeep i managed to be more efficient with the repairs, to have complete records on what is happening in the shops, how efficient is the equipment, what im spending repairing the shops and i always know what parts i have in stock and what i need to buy

Best software on the market and very user friendly

User friendly

Great customer support

You can add a lot of information about equipment and keep a stock of parts

Capterra loader

Best and effective asset management software

May 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It can be installed even in mobile gadgets and function normally

The support is available 24/7 without failure

Easy to use and install

Cons: There are a couple of more highlights that should be included similarly as cloud combination is concerned. On the off chance if there was an approach to make the application coordinate with different applications, than it would be greatly improved

Overall: I can track the company assets anywhere anytime

Very pleasent, easy to use

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use and learn, it has a lot of good features and it's also super easy to do work on upkeep

Cons: I have not found anything special that I don't like about the software, but sometimes some of the work orders copy and I can't open the copy but the original.

There are no other CMMS with this feature set at this price point.

Jun 06, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easiest sell to the boss. "For that much? Just do it."

Lowest training time. Share an email address with requesters. Users take 10 minutes to be up and running.

Has all we need to develop a more responsive facilities management team.

Cons: We have had one occasion when audible updates didn't come through on our phones, but the team at UpKeep were very responsive and the problem was fixed in minutes.

Overall: Quicker response time to maintenance requests.

Improved request rates. People don't let things go out of not knowing how to report a problem.

Tracking of expenses by asset or location.

Easier scheduling of service personnel.

Helps to organize service requests and invoicing immensely

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can add partners to share our service requests as needed. And once added these partners can add notes to service requests shared with them. We can also use the dashboard to create summaries and graphs of work orders.

Cons: Upkeep is the first type of software I've used for maintenance management. Therefore I have no benchmark to compare upkeep with.

Overall: Organization!

Vendor Response

by UpKeep Technologies on April 23, 2018

Thank you so much for your support for us and UpKeep Chris!!

upkeep helps my workflow easy.

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: what i like most is i would immediately receive a notification once work order is completed. notification also applies to updates messages.

Cons: If admin is on vacation, admin will have to provide admins log In info and password to continue the work flow.

Saves so much time!!!!

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Makes my job so much easier!!!!

Pros: Upkeep was super easy to set up. Everything you need is all in the program. Upload surveys , parts info manuels.

Cons: Everything works great!!!! Would like to see the compatibility of using company logos for invoice and work orders.

Love UpKeep!

Mar 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would recommend UpKeep for my fellow property managers and their teams.

Pros: As a property manager, I was looking for simple software my team could use to eliminate paper work orders and simplify reporting. UpKeep was easy to start-up, is user friendly, and has the reporting capability I need.

Cons: So far, I have not found any negatives. It meets our needs on a daily basis. We have not needed to consult support for help.

Using Upkeep as a Tool for Streamlining Working Assignments

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It instantly lets me know when an assignment has been directed my way.

Cons: It does not let me know who sent the directive.

Overall: Upkeep is a seamless process allowing workers such as myself to recognize when an assignment has been directed my way, to process that assignment and to indicate when the assignment has been completed.

Recommendations to other buyers: If I knew who sent the assignment, then if I had any questions about it, I could contact that person. Other than that, it is a wonderful tool for the workplace.

UpKeep Keeps us Up and on Top of our Tasks!

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Be on top of your tasks with this fantastic tool!

Pros: The tool helps us assign and prioritize tasks. It also handles keeping track of all the pending tasks. It is accessible via mobile so it's a lot easier to use to send work orders.

Cons: I hope there is a function to review all tasks completed for the day. Being able to revisit them is a good way to make sure everything is covered.

Great app, great staff, great service.

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows me to quickly and easily manage my work orders. My manager really likes being able to keep track of the work flow throughout the day and week as well as address issues that come up with upper management. He is able to quickly pull up the paper trail of whatever issue our customer has had and see the history and notes on any other similar issues.

Cons: The software has great core functionality. However, some of the systems like reporting and inventory are still early in development or slightly underdeveloped.