# UpKeep Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UpKeep the right Maintenance Management solution for you? Explore 1322 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145635/UpKeep/reviews --- UpKeep 4.6 (1322) [View alternatives](https://www.capterra.com/p/145635/UpKeep/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of UpKeep Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews BR Brandon R Registered Behavior TechnicianHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “While UpKeep has a relatively slow UI and occasional bugs, I think it facilitates easy creation, assignment, and tracking of work orders in real time very well.“ May 26, 2025 Terry Y CFOConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “I feel like all maintenance asking always use more interface updates along with overhaul updates more regularly especially for upkeep. Though all the stuff I listed that makes it seem like the user is in full control you're still the lack of being able to do your own reporting which is probably the main issue no poor times I'll just being able to see your job orders it's the little things that are like nothing could be fixed if you actually ask and implemented their most DieHard customers responses and problems.“ November 16, 2023 Stephanie O OwnerProfessional Training & Coaching, 2 - 10 employeesUsed the software for: 6-12 months. “What I liked most about UpKeep was its intuitive interface and efficiency in streamlining maintenance workflows.“ April 18, 2026 MS Mehran S managerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “It has a learning curve and takes some time to get used to as there are many different options which can easily be messed up with one another.“ March 8, 2025 Clark J FounderMachinery, 11 - 50 employeesUsed the software for: 6-12 months. “It's alright, mobile app was nice for my technicians, and I was able to track the reporting on my work orders for my team“ May 30, 2025 Ec Elvis c project officer Civic & Social Organization, 51 - 200 employeesUsed the software for: More than 2 years. “upkeep has a limited level of hierarchy and uploading documents and photos takes a lot of time to finish up this leads to delays in submitting a given documents“ July 15, 2023 Tamzed Z EngineerMachinery, 51 - 200 employeesUsed the software for: 6-12 months. “Solid software for daily maintenance of production assets, easy to get around and constant updates to the product.“ May 30, 2025 KP Kim P maintenance supervisorWine and Spirits, 51 - 200 employeesUsed the software for: Less than 6 months. “Sometimes it is very slow and will not allow you to finish the task you are working on.“ June 11, 2024 ## Showing most helpful reviews Showing 1-25 of 1322 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dirk K. Director of Operations Real Estate Used the software for: Less than 6 months ### "Crucial Team Management" July 29, 2019 5.0 This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level. Pros Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it. Cons The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing UpKeep The tailored approach to real estate. Review Source Response from UpKeep Technologies September 19, 2019 Hi Dirk, Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small. The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level. If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource. Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously! JB Jonathan B. Clinical Engineering Director Hospital & Health Care Used the software for: 1-2 years ### "Best overall usability " November 27, 2019 5.0 Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks. Pros I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field. Cons There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package. Alternatives considered [MicroMain](https://www.capterra.com/p/119615/MicroMain-Maintenance-Software/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing UpKeep Usability in the field. Great intuitive interface in browser and app. Switched from [MicroMain](https://www.capterra.com/p/119615/MicroMain-Maintenance-Software/) MicroMain was not mobile friendly. Their software created a full time position managing CMMS. UpKeep app does most of the work and cuts need of creating this position. Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team track work orders! Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! NH Nolan H. Buyer Environmental Services Used the software for: 1-2 years ### "Work orders works well on mobile app." December 28, 2023 2.0 We began using Upkeep in 2021 at the start up of our new company. Our asset list includes over 300 units, 165 of them needing regular preventative maintenance. From the beginning, the approximate monthly user license fee near $100 seemed high, but not for a system that was sold to us as an all-encompassing platform. As it turns out, Upkeep fell far short of that level. We began using Upkeep prior to the preventative maintenance module roll out they use now, and right away we found that recurring work orders were not populating correctly, most notably re-using work order numbers (which should be unique), and not populating at the correct time. This was mostly solved when the PM roll out took place in 2022, but the amount of labor time on our end to correct this recurring work order problem was excessive to say the least. Tech support was very limited, in that they were only able to train in how to use the new module. It didn’t help that when they migrated away from recurring work orders to PM, the functionality ceased on all our existing work orders. Many of our assets had several months of missed maintenance due to this as we frantically tried to catch up. The PM module still took over a year to establish a working capability, with many bugs found and long delays for fixes. The work order function still worked very well, especially for the technicians using the mobile app. Aside from always requiring an internet connection. It took some time, but we were able to manipulate the software to sort work orders correctly. Purchase orders and parts brought around a host of new problems. The first, and most noteworthy, is that our accounting department, who only required viewing of PO’s that are in the system, required an administrator’s license. This took one of the very expensive licenses away from a technician for a user that didn’t need full unfettered access. In addition, there were no custom security variations that wouldn’t require a full license to simply view purchase order data. Regarding purchasing, inventory control and cost appropriations, it is important to note that to change the pricing of an individual item in Upkeep, one must update the part in their parts/inventory module. There is no function in a working PO that allows for updating of current price. This has two problems. First, as prices fluctuate from vendor to vendor and day to day, an updated last cost is very important. Second, when updating the price in Upkeep’s Parts module, the cost would update all work and purchase orders from the past, thereby adjusting overall costs of every PO, some of which were not due, and making them no longer match invoices to be paid. This also brings up a purchasing question that if costs are not available to be averaged, then a buyer cannot accurately predict and anticipate cost increases and make bottom line dollar saving decisions. Among these issues with parts and POs was the fact that vendor assignments are a secondary thought, taking a distant 6th position to “PO Title”, “Description”, and “Category” among other less important references. These problems truly spoke of a company and designers that had never used a proper purchase order or items/parts inventory control system. These concerns were not rectified by the time we changed software in August 2023. I don’t want to sound completely disparaged by Upkeep. Like I said before, the work order mobile app is very easy to use, and the learning curve is very shallow. Tech support always left something to be desired as well as we were presented with “workarounds” rather than solutions on a regular basis. Our annual “check-in” was with our original salesman, who was more interested in the analytics of how we paid our bill than how the software worked. When said salesman left the company, it took nearly three months to get a new account representative. When we upgraded this year to another company (which will not be named) we got all the features of Upkeep and so much more, for half the price. I wish all the best to Upkeep and all their employees, but I would not recommend this software. Pros Ease of use by technicians (mobile app), preventative maintenance scheduling was very robust. Cons Overall sluggish UI, cloud based requirements (little to no “offline” mode), limited search parameters, limited locations and tracking, lack of aggregate or average cost on items, no PO look up in parts browser, part categories are allowed to be random, no PO dates assigned (unless manually entered and manipulated), limited purchase history, pricing updates are updated on fulfilled purchase and work orders, can only use “inventory adjustments” to remove items outside of work orders, can use the same function to add inventory without PO, lack of PO approval process for management, PO view only available on administrator level security access, lack of internal messaging system. Reason for choosing UpKeep Salesperson "guarantee" of total encompassing software. Review Source RD Rick D. Facility Manager Religious Institutions Used the software for: I used a free trial ### "Perfect CMMS for my Needs" August 13, 2020 5.0 Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders. Pros The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports. Cons Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget. One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it. Alternatives considered [MAPCON](https://www.capterra.com/p/33168/MAPCON/)[ManWinWin](https://www.capterra.com/p/109248/ManWinWin/) Reason for choosing UpKeep Pricing was better for what you get. ManWinWin was way to technical, and made more for factories. Mapcon may have worked and it seemed to be pretty user-friendly as well, and I did try their free trial, but it kept crashing my computer every single time. Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "UpKeep simplifies facility management!" March 6, 2023 4.0 Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be monitored and scheduled with ease thanks to the app's straightforward design. Task delegation and real-time updates help the whole team stay on the same page. Pros My team's maintenance management has been greatly improved thanks to UpKeep. Thanks to the app's intuitive design and constant updates, keeping track of and planning out tasks has never been simpler. If you're wanting to simplify your maintenance management procedures, go no further than UpKeep. Cons Insufficient personalization choices may exist in UpKeep's work order forms. Improvements in functionality for the mobile app are needed. Switched from [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[EZO](https://www.capterra.com/p/124047/EZOfficeInventory/) Easy to understand and use design that prioritizes the user experience. Provides a number of useful tools, such as those for handling work orders, tracking assets, and doing routine maintenance. Review Source LH Lindsey H. Maintenance Manager Oil & Energy Used the software for: 1-2 years ### "Good Entry level CMMS System" March 29, 2022 3.0 A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and parts/inventory. Lacks a lot of the higher end features that experienced users would want to impliment. Pros Very easy to set up and get going, very easy to populated data, and very useful to schedule work orders, etc. Cons Analytics - the metrics that one needs the most , and use the most often are in basic, but they do take shortcuts in order to achieve numbers. Downtime tracking is a very mportant tool, but can't be used with manual events. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing UpKeep Pricing of Users (requesters are free) and didn't require additional licenses (technical users and admin are the only paid subscriptions that you need). Initial presentations were well done, and polished, Review Source Federico A. CEO Banking Used the software for: Less than 6 months ### "Great tool to Manage your Assets" October 9, 2022 4.0 Our overall experience using UpKeep is very good because this solution has provided accountability and transparency in the use of our assets (owned and rented) Pros This is a great solution to manage the assets, we were having issues controlling the location and distribution of our rented laptops and electronic equipment provided to consultants, after implementing the solution we were able to locate, manage and renew our equipment without effort. We also use it to track work orders because their reporting capabilities work very good with out ERP. Cons The main con would be its price, $45 per user is a little high for many small businesses budget. Since this is an important tool the training in using it is a little hard but necessary. In addition we believe the permissions management needs a little more work. Alternatives considered [MVP One](https://www.capterra.com/p/128189/MVP-Plant/)[IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/) Reason for choosing UpKeep We have chosen UpKeep because in our analysis the cost / benefit ratio was the highest. Switched from [MVP One](https://www.capterra.com/p/128189/MVP-Plant/)[IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We made the switch because we needed a robust application that were able to track our assets and work with our ERP. Review Source RK Ryan K. Facilities Maintenance Specialist Facilities Services Used the software for: Less than 6 months ### "Its a Keeper as long as you are keeping UP on it." January 28, 2020 4.0 Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager \[SENSITIVE CONTENT HIDDEN\] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees. Pros The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent. Cons I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing UpKeep My boss was already familiar with this platform Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and track work orders! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! VR Verified Reviewer Project Manager Facilities Services Used the software for: 6-12 months ### "Customer fulfillment with SPOC App" July 1, 2019 4.0 As of today it has been a very fruitful experience with UpKeep. Easy to provide data and update to client. At the same time easy to receive client request and queries. Pros Easy to use, download, upload your normal needs. Can be used by anybody anywhere and request their needs in terms of service we are providing. Easy to track tream work and submit it to client when required. Cons Of course everybody want best service with least price... Alternatives considered [WinTeam](https://www.capterra.com/p/184185/WinTeam/) Reason for choosing UpKeep It is covering both soft and hard services criteria. Easy to use and understand. Better helpful fo all the team. Review Source AM Amber M. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Good Program with UpKeep" January 18, 2025 5.0 UpKeep has so far been a positive experience. No major hang ups or mishaps. No major technical issues as of yet. Again, so far it has definitely been a positive experimence with Upkeep! Pros I like all the features available for the UpKeep program.. It's user friendly for all of our employees using it to up to date. Cons I like all the features available for the Upkeep program.. It's user friendly for all of our employees using it to up to date. So far, there really isn't anything I dislike or like least about UpKeep. Review Source SG Susan G. Project Manager Architecture & Planning Used the software for: 2+ years ### "A Great Maintenance Management Solution " September 5, 2024 4.0 Pros UpKeep has been helpful when it comes to streamlining work order. It comes with great asset tracking and management features Cons Well, UpKeep has not failed us. It always delivers. Review Source CW Casey W. Office Manager Media Production Used the software for: 1-2 years ### "Easy to Navigate and very helpful when busy" September 16, 2024 5.0 My overall experience with upkeep has been very good, it has streamlines our processes, and made it easier to manage tasks and communication. Pros I like the user-friendly interface, it's easy to navigate and makes onboarding new team members much easier. The ability to update tasks on the go is very helpful as well. Cons Not all features are as customizable as they should be, and there are sometimes glitches in the app which can be frustrating when busy. Review Source mB manju B. Director of Maintenance Museums and Institutions Used the software for: Less than 6 months ### "Comprehensive Solution for Maintenance Management" July 9, 2024 5.0 Overall, UpKeep is a solid choice for maintenance management. However, if you're exploring alternatives, you might find https://QByte.ai to offer enhanced capabilities and a more competitive pricing structure. Pros UpKeep offers a robust set of features that streamline maintenance management effectively. The user interface is intuitive, and the mobile app is particularly useful for on-the-go updates. The work order management and asset tracking functionalities are standout features, making it easy to keep everything organized. Cons While UpKeep is comprehensive, it can be a bit overwhelming for new users to navigate initially. The pricing is also on the higher side compared to some other solutions. Review Source DG David G. Head of Service Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Excellent tool for technology company that needs affordable CMMS" February 8, 2024 5.0 UpKeep has been very helpful in guiding us through adoption of the platform and providing us the tools needed to expand our capabilities and record keeping. This is an excellent platform that has helped us build our service delivery platform Pros UpKeep is easily configured and very flexible to meet our very unique business model. The support team has been outstanding throughout our implementation and continues to provide top notch service to guide us through new challenges. I appreciate the relatively low cost against the market to all us to grow with the product and add licenses without significant cost Cons The platform is designed for a more traditional break/fix style work force management application. It has forced us to adapt some of our (albeit maturing) processes to meet the capability within the platform in order to capture the data and detail that we are looking for. Reason for choosing UpKeep Cost, Simplicity, effectiveness of sales team to provide critical support through discovery phase Review Source Paul D. Safety Coordinator Food & Beverages Used the software for: 6-12 months ### "Upkeep can change your whole maintenance program" November 13, 2019 5.0 It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information Pros Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is. Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them. Cons The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference. Reason for choosing UpKeep It's a focused piece of software that does what it is designed to do very well. There are some options that had a better UI, but ultimately, the ability to set things up for preventative maintenance, the ability to input information quickly and the customization abilities set upkeep a step or two above its closest competitors, although you wouldn't be wrong to try them too, because there's things to like about them as well. Ultimately, upkeep is best when focused on it's target, which is maintenance. There are ways to customize things for other workers too, which can make the usefulness even better. Review Source Response from UpKeep Technologies November 14, 2019 Hi Paul! Thank you for taking the time to leave a review and for all of your feedback! We are so happy to hear UpKeep is providing value to you and your team and helping to improve your maintenance program. Your feedback regarding the UI of the Parts page is valuable and we will make sure to bring it to the attention of our Product team. Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app and make our customer's workflows as seamless as possible. Have a great day! LL Liam L. Facilities and IT Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Great for our medium sized business!" March 2, 2019 5.0 Overall UpKeep is a great piece of software that continues to improve with regular feature updates. I would recommend it to anyone managing a medium to large sized business facility or multiple properties. Pros UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties. Cons UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section. Review Source Response from UpKeep Technologies June 20, 2019 Hi Liam, I'm so glad you're finding UpKeep both easy to use and valuable to your business! Additionally, we appreciate your detailed feedback in features you would like to see and how they would benefit you. Please know that we take all this feedback to heart and continue to work on releasing new features that will support you and your team! EF Elizabeth F. Content Producer and Strategist Non-Profit Organization Management Used the software for: 1-2 years ### "Upkeep magical performance.You should try it." October 29, 2023 5.0 We all need Upkeep if we want to scale into new hights of success.I always use it to create work orders and you always get notifications if anything is updated.It makes businesses business work more effective than before. Pros It is the chief hack for maintenance and management.Helps business to work more effective.It is a user friendly software which is easy to use.It gives it's users control and sovereignty.UpKeep is easily accessible anywhere and anytime you need it. Cons No cons about it.It has been impactful to me. Switched from [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Because upkeep is magic that everyone needs. Review Source KI Karen I. Work Process Administrator Education Management Used the software for: I used a free trial ### "We Want It, But They Won't Help Us!" May 10, 2024 5.0 I liked everything about this product when using the free trial. Was very eager to get started. Unfortunately UpKeep could not provide us with references that we could contact about their experiences, been waiting 5 weeks now. I did reach out to about 5 companies noted on their website that supposedly use UpKeep - only 1 responded and they aren't using it anymore. Pros Easy to input information, very easy to use. Cons Haven't found any yet. I used it on a daily basis during the free trial, was always happy with my experience. Review Source MT Marek T. CEO Financial Services Used the software for: I used a free trial ### "UpKeep Review" May 30, 2023 4.0 The software provided an efficient and user-friendly solution for managing maintenance operations. The intuitive interface, along with the mobile app, facilitated easy task management and ensured timely updates. The ability to create work orders, schedule preventive maintenance, and track inventory simplified maintenance workflows. The customizable reporting and analytics provided valuable insights for continuous improvement. Although the integration options were limited, UpKeep delivered a reliable and effective maintenance management system. Pros One of the things I liked most about UpKeep was its user-friendly interface and intuitive design. Navigating through the software was straightforward, and the clean layout made it easy to access and manage maintenance tasks. The mobile app was also a standout feature, allowing for on-the-go access and real-time updates. The ability to create and track work orders, schedule preventive maintenance, and manage inventory seamlessly simplified maintenance operations. Additionally, the customizable reporting and analytics provided valuable insights to optimize maintenance processes and improve overall efficiency. Cons One aspect I liked least was the limited integrations with other software systems. Although UpKeep offered basic integrations with popular tools like Zapier and QuickBooks, there were certain instances where more advanced integrations would have been beneficial. Integrating with industry-specific software or enterprise resource planning (ERP) systems could have enhanced data synchronization and workflow automation. Having a broader range of integrations would have made UpKeep even more versatile and seamlessly connected with other business applications. Review Source jA joan A. program officer Non-Profit Organization Management Used the software for: 2+ years ### "document and work orders share with upkeep the best application " May 21, 2023 5.0 Pros i like upkeep when handling work orders among team, since i can get all project team inputs to compile general project report , the CMMS feature also makes militance management systems so easy, i also like the user interface. security is another thing which is good since every user is given password for logging Cons using the application on android phones its very slow and this limits tasks to be accomplished Review Source EW Eric W. Maintenance Director Non-Profit Organization Management Used the software for: 1-2 years ### "I would never again not use CMMS" September 5, 2019 5.0 I love using it and it has streamlined our maintenance department. Pros I am a task oriented person and UpKeep keeps me on task. It allows me to have peace of mind in that I don’t have to remember all my task for any given day, month or year. It has brought a level of organization to our organization that we desperately needed. Cons It can be glitchy at times. But the staff is very helpful and friendly to get it resolved. Most things can be done on the mobile device which I use 95% of the time. However, sometime I have rouse the desktop for certain pieces of data entry. Reason for choosing UpKeep It seemed the most easy to use and I was able to use a free trial. Other customer reviews. Review Source Response from UpKeep Technologies September 19, 2019 Hi Eric, Thank you so much for taking some time to leave a review for the UpKeep team. We LOVE the fact that you have peace of mind using UpKeep to manage your work and are so happy that your team's workflow has become organize and efficient. That is amazing! I am sorry to hear that the app has proven glitchy. As you mentioned, our technical support team is ready to verify and address and technical issues you might be experiencing. We have even updated our availability to extend more support hours for our customers! Check out our updated hours and contact information here: https://www.onupkeep.com/customersupport/contact-us/ Again, thank you very much for your review. We're happy to hear that this has streamlined your team's hard work. We take and appreciate all your feedback seriously! Adam R. Director of Strategic Opportunities Real Estate Used the software for: 6-12 months ### "Getting better and better all the time! " April 17, 2018 5.0 Better flexibility in tracking issues raised by tenants and on the progress of those issues with our maintenance team. Pros I need to ensure my team of maintenance staff are able to respond to issues with the minimum amount of complication.... UpKeep is the most agile application for my guys. You don't have to have a degree in computer science to operate and update the application and you can go from generating/receiving a work order to completing it with only a few simple taps/click. The fact it's cross platform and works vey well on mobiles is an absolute must for me! ....no longer needing a tablet in addition to a phone! I very much look forward to some of the feature rich content coming into play later in the year. Cons Whilst the the day-to-day usability of the application is straight forward, there are little annoyances that pop up - having used the software for 6 months now, and being able to feed back usability issues to a VERY receptive support team, the issues are usually ironed out fairly quickly. Review Source FB Flint B. Maintenance Automotive Used the software for: 1-2 years ### "Upkeep, the easy CMMS!" February 4, 2020 4.0 Overall it has been a positive experience and everyone has been very helpful. Pros Ease of use, upkeep stays up to date, quick to implement changes. heavy focus on mobile app. Cons While I like that they are quick to implement changes they recently removed a feature that allows mobile users to see work history on a scanned asset. This method of viewing completed work orders is crucial to our team members so they can learn from the whole team. Also, it’s fairly expensive and there is no good way to create/print asset tags from the software. Alternatives considered [MEX Maintenance](https://www.capterra.com/p/56749/MEX/) Reason for choosing UpKeep Simplicity/user interface. Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and track work orders! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! VR Verified Reviewer Supply Chain Specialist Retail Used the software for: 2+ years ### "10/10 Tracking" August 30, 2018 5.0 Pros UpKeep allowed our team to track every material, billing and invoicing, barcoding, serial numbers and other necessary details of our products. It also allowed us the tracking of timely repairs, preventive maintenance, contract management and other special information. It also deals with the calls made, quotes or estimates, others. It contains many features that has really assisted our team in increasing our work output. The availability in mobile is also a plus, making our job mobile. Cons With several features available in UpKeep, setup is somehow complex. But after that, everything works well and is easy to keep up with. Review Source MM Maya M. Maintenance and Equipment Operations Construction Used the software for: 6-12 months ### "Upkeep is GREAT for our equipment tracking & maintenance. Great value for our company!" April 9, 2018 4.0 Maintenance tracking and work order creation with ease. Logging of parts and assets with alerts when quantities are low. Product is extremely intuitive and easy to use. Pros Extremely easy to use, very intuitive! Everyone had a very easy time learning how to use the product and everyone had positive feedback right away. Upkeep immediately helped us get organized without the need for days of training. We bought this after months of research around equipment maintenance and tracking software which was exorbitant. Upkeep promised very similar abilities for a fraction of the price and without having to train our entire staff. Upon implementation, Upkeep immediately enabled us to track machine hours and create work orders for scheduled maintenance. We were able to neatly log all of our equipment and work orders/specs/schematics. Reporting abilities and maintenance cost are built-in options. We began easily logging parts and inventory with alerts when quantities are low. Everyone using Upkeep found it very easy to set up and use. This product has greatly helped our company better track and keep up with our heavy machinery and its recurring maintenance. Customer service has been terrific and we are most pleased with our decision to purchase Upkeep. Cons We are a large, mixed fleet company and Upkeep lacks an ability to separate assets and inventory by category. Also the employees on the field who are 'requesters' would like a bit more access to our equipments lists in order to log hour meters with ease. Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Aviation Maintenance](https://www.capterra.com/aviation-maintenance-software/)[Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.