--- title: "UpKeep Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is UpKeep the right Public Works solution for you? Explore 1331 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145635/UpKeep/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- UpKeep 4.6 (1331) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of UpKeep Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Shyam Kishor P Office AdminInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The seamless mobile application makes it simple for techs to log updates from any site location, which keeps our main dashboard perfectly organized.“ July 1, 2026 Janapher S OperationsFacilities Services, 51 - 200 employeesUsed the software for: 6-12 months. “Some advanced reporting and customization options have a learning curve, and occasional bugs or synchronization delays can interrupt workflows.“ July 21, 2026 PA Paolo A Program DirectorBroadcast Media, 51 - 200 employeesUsed the software for: More than 2 years. “The mobile app makes it easy to update tasks in the field, while asset tracking and maintenance history help keep equipment organized and reduce unexpected downtime.“ July 7, 2026 AS Alya S Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Occasionally, the mobile app can be slow to sync in areas with poor internet connectivity, and a few workflows require multiple clicks that could be simplified.“ July 7, 2026 Janapher S OperationsFacilities Services, 51 - 200 employeesUsed the software for: 6-12 months. “The mobile app makes it convenient to update tasks from anywhere, and the clean interface helps teams quickly find the information they need.“ July 21, 2026 KJ Kevin J Digital Marketing ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The pricing may also become expensive as the number of users increases.“ June 29, 2026 Shyam Kishor P Office AdminInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The user interface is clean, making it simple to track preventive maintenance schedules and get a clear view of our daily operations without dealing with complicated setups.“ July 1, 2026 Terry Y CFOConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “I feel like all maintenance asking always use more interface updates along with overhaul updates more regularly especially for upkeep. Though all the stuff I listed that makes it seem like the user is in full control you're still the lack of being able to do your own reporting which is probably the main issue no poor times I'll just being able to see your job orders it's the little things that are like nothing could be fixed if you actually ask and implemented their most DieHard customers responses and problems.“ November 16, 2023 ## Showing most helpful reviews Showing 1-25 of 1331 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Adjuster Used the software for: Less than 1 year ### "User-Friendly Maintenance Management with Solid Mobile Features" September 18, 2026 5.0 Overall, UpKeep has been a solid maintenance management platform. It helps keep maintenance activities organized, improves accountability, and makes it easier to track work orders and asset history. The platform is relatively easy to learn and works well for everyday maintenance needs, with some opportunities to improve reporting, customization, and workflow efficiency. Pros UpKeep makes it easy to manage work orders, maintenance requests, and asset information in one centralized platform. The interface is user-friendly, and the mobile functionality is especially helpful for accessing and updating information while on the go. It also improves visibility and communication across teams. Cons Some reporting and customization options could be more flexible. Certain workflows can require additional steps, and occasional performance issues can slow things down. Inventory management could also be more streamlined for larger or more complex operations. Review Source Janapher S. Operations Used the software for: Less than 1 year ### "Easy-to-Use Maintenance Management Software That Improves Team Efficiency" July 22, 2026 4.0 My overall experience with UpKeep has been positive. The platform simplifies maintenance operations by combining work order management, preventive maintenance scheduling, asset tracking, and inventory management into one system. It is easy to learn, improves team collaboration, and helps organizations stay organized while reducing manual processes. Overall, it is a dependable solution for maintenance management. Pros I liked how easy UpKeep is to use for managing work orders, preventive maintenance, and assets in one place. The mobile app makes it convenient to update tasks from anywhere, and the clean interface helps teams quickly find the information they need. Inventory tracking and maintenance scheduling also help reduce downtime and improve organization. Cons Some advanced reporting and customization options have a learning curve, and occasional bugs or synchronization delays can interrupt workflows. Certain premium features also require higher-tier plans, which may increase costs for smaller organizations. Review Source R Reviewer Product Manager Used the software for: Less than 1 year ### "Easy to Use CMMS That Simplifies Maintenance Management" July 9, 2026 5.0 It has made it much easier to organize maintenance activities, schedule preventive maintenance and keep track of assets without relying on spreadsheets or paperwork. The platform is reliable, easy to navigate, and has helped improve communication across the maintenance team. While there is room for improvement in reporting and customization, it delivers excellent value and is a dependable solution for maintenance management. Pros UpKeep has a clean and intuitive interface that makes it easy to manage work orders, preventive maintenance, and asset tracking in one place. The mobile app is especially useful for technicians working in the field, allowing them to update tasks, attach photos, and communicate in real time. It is quick to learn, saves time and helps improve team productivity. Customer support is responsive and the platform offers good value for businesses looking to streamline maintenance operations. Cons Some advanced reporting and customization options are limited unless you upgrade to higher tier plans. Occasionally, the mobile app can be slow to sync in areas with poor internet connectivity, and a few workflows require multiple clicks that could be simplified. Review Source R Reviewer Program Director Used the software for: 3-5 years ### "Streamlined maintenance management with a room for customization" July 8, 2026 5.0 My overall experience with UpKeep has been reliable for managing maintenance operations, work orders, and asset information. It provides better visibility into tasks and equipment status while improving team coordination. However, getting the most value from the platform requires proper setup and user adoption. Pros What I liked most about UpKeep was its intuitive work order management and preventive maintenance scheduling. The mobile app makes it easy to update tasks in the field, while asset tracking and maintenance history help keep equipment organized and reduce unexpected downtime. Cons The main limitation with UpKeep is that advanced reporting and customization options can feel restricted without additional configuration. Review Source R Reviewer Office Admin Used the software for: 1-3 years ### "Excellent mobile-first CMMS for tracking facilities maintenance and team workflows" July 5, 2026 5.0 Our overall experience has been highly successful since launching the platform. It has significantly improved our team accountability and cut down response times for maintenance tickets. The seamless mobile application makes it simple for techs to log updates from any site location, which keeps our main dashboard perfectly organized. Pros The mobile ease of use is definitely the standout feature for our team. Our technicians can log parts from inventory management and complete work orders right on the spot. The user interface is clean, making it simple to track preventive maintenance schedules and get a clear view of our daily operations without dealing with complicated setups. Cons The cost can scale up quickly as you add more users, making the value for money a bit tough for smaller operations. We also occasionally hit minor bugs and sync issues when uploading multiple photos to a single job card. A few improvements to the desktop reporting configuration would make pulling data a lot smoother. Review Source R Reviewer Digital Marketing Manager Used the software for: Less than 1 year ### "Efficient Maintenance Management Solution" June 30, 2026 5.0 Our experience with UpKeep has been very positive. It has simplified maintenance operations, reduced paperwork, and improved communication between technicians and managers. The platform is easy to use, reliable, and has helped us stay on top of preventive maintenance. Although there is room for improvement in reporting and customization, it remains a dependable solution for maintenance management. Pros The biggest advantage is how easy it is to manage maintenance tasks from one place. Creating work orders, assigning tasks, tracking asset history, and scheduling preventive maintenance are all simple. The mobile app is especially convenient for technicians working in the field, allowing them to update jobs without returning to the office. Overall, it helps improve organization and team productivity. Cons Some of the reporting features could be more customizable, especially for organizations that need detailed analytics. The pricing may also become expensive as the number of users increases. Occasionally, the mobile app takes a few extra seconds to sync data, but it hasn't significantly affected our daily operations. Review Source R Reviewer Operations Project Manager Used the software for: 3-5 years ### "A Resourceful Asset Management and Maintenance Management Tool. " June 29, 2026 5.0 Pros With UpKeep, it's simple to schedule preventive maintenance tasks. UpKeep enables the ease to track and manage all our assets. Again, it's simple to track, manage and control our inventories using UpKeep. Finally, I can easily create, assign and manage work orders using UpKeep. Cons For me moment that I been working with UpKeep, I haven't encountered any shortcomings that I can highlight. Review Source Art S. Inventory supervisor Used the software for: Less than 1 year ### "UPkeep easy to use" June 2, 2026 5.0 I found the system easy to use and a great value for the product and its functions. It was effective for its price. Pros The system is easy to use, it has a simple layout making it very quick to learn and implement for many tasks. Cons It doesn't have as many uses that would improve my inventory with bugs and issues. It can improve with a more deeper system. Review Source Joe B. IT Systems Specialist Used the software for: Less than 1 year ### " UpKeep Delivers Reliable CMMS Support with Strong IT Integration " June 2, 2026 4.0 Pros As the IT department responsible for evaluating, implementing, and supporting UpKeep across our facilities and maintenance teams, we've been running it for over a year now. We manage a mix of manufacturing sites and commercial buildings, and UpKeep has become a solid backbone for shifting from reactive fixes to proactive maintenance. It's not perfect for every enterprise scenario, but for most mid-to-large operations, it's one of the more IT-friendly CMMS options we've tested. Cons Lower tiers have restricted workflows and reporting. We needed the Premium/Professional plan for advanced PM optimization and deeper integrations, which added cost. Complex multi-site setups still require some manual configuration or Studio builder time Review Source Stephanie O. Owner Used the software for: Less than 1 year ### "Greatly satisfied customer " April 21, 2026 5.0 Overall, my experience with UpKeep was positive. It’s a user-friendly platform that simplifies maintenance management, improves organization, and enhances team coordination. While there are some limitations with advanced features and customization, it effectively streamlines day-to-day operations and adds clear value for maintenance teams. Pros What I liked most about UpKeep was its intuitive interface and efficiency in streamlining maintenance workflows. It made tracking work orders, managing assets, and improving team communication straightforward and effective. Cons What I liked least about UpKeep was that some advanced features felt limited without higher-tier plans, and occasional performance lag could slow down workflows. Additionally, customization options for reports and dashboards could be more flexible. Review Source Mehran S. manager Used the software for: Less than 1 year ### "UPKEEP! A great asset operations management platform" March 13, 2025 4.0 My overall experience has been very positive. It has helped our organization to become more efficient in doing day to day operations and also perform long term reviews. Pros The thing which i most like about upkeep is its availability of different options to do different tasks. You can do almost everything with upkeep from managing people, asset management, access to reports and analytics etc. Cons It has a learning curve and takes some time to get used to as there are many different options which can easily be messed up with one another. I take some time to learn about the software Review Source R Reviewer Buyer Used the software for: 1-3 years ### "Work orders works well on mobile app." January 3, 2024 2.0 We began using Upkeep in 2021 at the start up of our new company. Our asset list includes over 300 units, 165 of them needing regular preventative maintenance. From the beginning, the approximate monthly user license fee near $100 seemed high, but not for a system that was sold to us as an all-encompassing platform. As it turns out, Upkeep fell far short of that level. We began using Upkeep prior to the preventative maintenance module roll out they use now, and right away we found that recurring work orders were not populating correctly, most notably re-using work order numbers (which should be unique), and not populating at the correct time. This was mostly solved when the PM roll out took place in 2022, but the amount of labor time on our end to correct this recurring work order problem was excessive to say the least. Tech support was very limited, in that they were only able to train in how to use the new module. It didn’t help that when they migrated away from recurring work orders to PM, the functionality ceased on all our existing work orders. Many of our assets had several months of missed maintenance due to this as we frantically tried to catch up. The PM module still took over a year to establish a working capability, with many bugs found and long delays for fixes. The work order function still worked very well, especially for the technicians using the mobile app. Aside from always requiring an internet connection. It took some time, but we were able to manipulate the software to sort work orders correctly. Purchase orders and parts brought around a host of new problems. The first, and most noteworthy, is that our accounting department, who only required viewing of PO’s that are in the system, required an administrator’s license. This took one of the very expensive licenses away from a technician for a user that didn’t need full unfettered access. In addition, there were no custom security variations that wouldn’t require a full license to simply view purchase order data. Regarding purchasing, inventory control and cost appropriations, it is important to note that to change the pricing of an individual item in Upkeep, one must update the part in their parts/inventory module. There is no function in a working PO that allows for updating of current price. This has two problems. First, as prices fluctuate from vendor to vendor and day to day, an updated last cost is very important. Second, when updating the price in Upkeep’s Parts module, the cost would update all work and purchase orders from the past, thereby adjusting overall costs of every PO, some of which were not due, and making them no longer match invoices to be paid. This also brings up a purchasing question that if costs are not available to be averaged, then a buyer cannot accurately predict and anticipate cost increases and make bottom line dollar saving decisions. Among these issues with parts and POs was the fact that vendor assignments are a secondary thought, taking a distant 6th position to “PO Title”, “Description”, and “Category” among other less important references. These problems truly spoke of a company and designers that had never used a proper purchase order or items/parts inventory control system. These concerns were not rectified by the time we changed software in August 2023. I don’t want to sound completely disparaged by Upkeep. Like I said before, the work order mobile app is very easy to use, and the learning curve is very shallow. Tech support always left something to be desired as well as we were presented with “workarounds” rather than solutions on a regular basis. Our annual “check-in” was with our original salesman, who was more interested in the analytics of how we paid our bill than how the software worked. When said salesman left the company, it took nearly three months to get a new account representative. When we upgraded this year to another company (which will not be named) we got all the features of Upkeep and so much more, for half the price. I wish all the best to Upkeep and all their employees, but I would not recommend this software. Pros Ease of use by technicians (mobile app), preventative maintenance scheduling was very robust. Cons Overall sluggish UI, cloud based requirements (little to no “offline” mode), limited search parameters, limited locations and tracking, lack of aggregate or average cost on items, no PO look up in parts browser, part categories are allowed to be random, no PO dates assigned (unless manually entered and manipulated), limited purchase history, pricing updates are updated on fulfilled purchase and work orders, can only use “inventory adjustments” to remove items outside of work orders, can use the same function to add inventory without PO, lack of PO approval process for management, PO view only available on administrator level security access, lack of internal messaging system. Review Source Mehmed Oğuz Ş. Research Assistant Used the software for: Less than 1 year ### "With UpKeep asset management is quite easy" January 27, 2025 5.0 Pros For the management of the assets UpKeep is a reliable platform. Cons UpKeep should release a a version which is enriched in term of third party integrations. Review Source R Reviewer Director of Operations Used the software for: Less than 1 year ### "Crucial Team Management" July 30, 2019 5.0 This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level. Pros Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it. Cons The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it. Review Source Lillian G. Human Resources Generalist Used the software for: 1-3 years ### "UpKeep simplifies facility management!" March 7, 2023 4.0 Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be monitored and scheduled with ease thanks to the app's straightforward design. Task delegation and real-time updates help the whole team stay on the same page. Pros My team's maintenance management has been greatly improved thanks to UpKeep. Thanks to the app's intuitive design and constant updates, keeping track of and planning out tasks has never been simpler. If you're wanting to simplify your maintenance management procedures, go no further than UpKeep. Cons Insufficient personalization choices may exist in UpKeep's work order forms. Improvements in functionality for the mobile app are needed. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Great tool to Manage your Assets" November 4, 2022 4.0 Our overall experience using UpKeep is very good because this solution has provided accountability and transparency in the use of our assets (owned and rented) Pros This is a great solution to manage the assets, we were having issues controlling the location and distribution of our rented laptops and electronic equipment provided to consultants, after implementing the solution we were able to locate, manage and renew our equipment without effort. We also use it to track work orders because their reporting capabilities work very good with out ERP. Cons The main con would be its price, $45 per user is a little high for many small businesses budget. Since this is an important tool the training in using it is a little hard but necessary. In addition we believe the permissions management needs a little more work. Review Source VR Verified Reviewer Project Manager Used the software for: Less than 1 year ### "Customer fulfillment with SPOC App" July 4, 2019 4.0 As of today it has been a very fruitful experience with UpKeep. Easy to provide data and update to client. At the same time easy to receive client request and queries. Pros Easy to use, download, upload your normal needs. Can be used by anybody anywhere and request their needs in terms of service we are providing. Easy to track tream work and submit it to client when required. Cons Of course everybody want best service with least price... Review Source R Reviewer Backend Developer Used the software for: Less than 1 year ### "My Upkeep Reciew" April 8, 2026 5.0 It’s best among it kind, mobile friendly and very easy to operate. I will recommend it to my partners if the update issue can’t be fixed Pros The fast that it was incredibly ease to learn is what I like most about the app and also the amazing barcode scanning feature Cons The pricey and also I always face some difficulties when ever I update the app, the bug is unbearable Review Source Verified Reviewer Engineer Used the software for: Less than 1 year ### "Everyday use" June 2, 2025 4.0 I use it daily at my workplace, and it gets the job done. It keeps record of all the maintenance done to the assets that are listed Pros Solid software for daily maintenance of production assets, easy to get around and constant updates to the product. Cons Some of the user functions are missing from the software, sometime when there are too many assets or parts listed, it gets hard to navigate. Review Source Amber M. Office Manager Used the software for: 1-3 years ### "Good Program with UpKeep" January 20, 2025 5.0 UpKeep has so far been a positive experience. No major hang ups or mishaps. No major technical issues as of yet. Again, so far it has definitely been a positive experimence with Upkeep! Pros I like all the features available for the UpKeep program.. It's user friendly for all of our employees using it to up to date. Cons I like all the features available for the Upkeep program.. It's user friendly for all of our employees using it to up to date. So far, there really isn't anything I dislike or like least about UpKeep. Review Source Gabriela L. Managing Vice President, Head of Marketing Used the software for: Less than 1 year ### "Server maintenance monitoring is performed thanks to UpKeep" September 13, 2023 4.0 It fits very well with the small brewing ecosystem we have. The facility management control and equipment maintenance schedule and frequent service schedules are automatic. By the time I place a work order for each time I use a machine, the observation of how often the tools are adjusted and transformed is very clear. The program could easily be expanded, making it possible for several individuals to monitor each job and assist in keeping up with routine repairs and damage. For an institution new to the computer game, this is a very simple procedure to learn and use. If you only use it on certain occasions, you will not gain much benefit from its use. Pros The utility of the meter for preservation reminders is very helpful. I own several machines that demand cycle count care, and finding them with Upkeeper is very simple. Individuals can request a work permit for resolution of any machine or facility complications they encounter. Any member of our staff can make a request, which can be immediately converted into an order so that nothing is missed. There are several machines that require specialized tools. With UpKeep me it is possible to find the parts that are next to each machine, as well as find the stock level of those parts. Cons The preset layout for the supply list seems to be in gradient descent. The parts I use most often are those with the lowest part number, so I need to reorder the sequence the moment I look at them. Writing down my preference would be an excellent addition. The ability to store our ongoing inventory repertoire is helpful, however how to do it to load it can be confusing. The guidance in the video was not very specific؛ written help would be helpful. Review Source R Reviewer Ingénieur avant vente chez E-cash guinée Used the software for: 3-5 years ### "UpKeep: An intuitive and complete maintenance management solution" February 20, 2023 5.0 UpKeep is a very complete and easy to use maintenance management software that allows companies to track and manage their maintenance operations efficiently.Key features of the software include work order management, job scheduling, asset and inventory tracking, inventory management, equipment management, vendor and supply management, and report generation.UpKeep also has a mobile app that gives service technicians access to work orders, instructions, and maintenance histories, even when they're on the go. In addition, the real-time tracking feature allows companies to monitor the status of maintenance tasks and react quickly in case of problems.The software is easy to install and use, even for companies without deep technical knowledge. The user interface is intuitive and well-designed, and customer service is responsive and helpful.In summary, UpKeep is an excellent choice for companies looking to optimize their maintenance operations and improve their productivity. The software is reliable, easy to use, and offers many features that can help companies track their assets and maintenance tasks efficiently. Pros UpKeep is a maintenance management software that offers many advantages for companies. Here are some of the highlights of UpKeep software:Friendly User Interface: UpKeep has an intuitive user interface that makes it easy to navigate and use all of the software's features. Users can easily access maintenance and equipment information, schedule jobs, track job status, and generate reports.Job Management: UpKeep helps manage maintenance jobs efficiently by assigning jobs to specific technicians, tracking job status, and sending notifications for job updates or changes.Asset Tracking: UpKeep allows users to track asset history, save credentials, track maintenance costs, and schedule preventive maintenance.Reporting Features: UpKeep has many reporting features that allow you to generate reports on maintenance status, costs, response times, and turnaround times. These reports can be useful for performance analysis, process optimization and decision making.Quality Customer Support: UpKeep offers excellent customer support, with a dedicated support team to help customers resolve technical issues, answer questions, and provide information on software features and updates.In summary, UpKeep is a complete and easy-to-use maintenance management software, which can help companies to effectively manage their maintenance, improve performance and optimize processes. Cons Although the UpKeep software has many advantages, here are some of the weak points that some users may encounter:Cost: The cost of UpKeep can be a barrier for some businesses, especially small businesses or start-ups. Subscription plans can be quite expensive, depending on the number of users and the features needed.Limited features in basic subscription plans: UpKeep's more advanced features are only available in more expensive subscription plans, which can be a drawback for businesses that need these features but don't can't afford the extra cost.Limited integration: Although UpKeep can be integrated with other systems, the integration can be limited, which can make it difficult for some companies to synchronize maintenance data with other systems.Learning curve: For some users, UpKeep can have a relatively long learning curve due to the variety of features and options available. This can make it difficult for users new to the platform to get to grips with all the features.Occasional bugs: Although rare, some users have reported occasional issues with app bugs or crashes, which can affect reliability and user experience.In conclusion, UpKeep is a good maintenance management software with many advantages, but high costs, limited features in basic subscription plans, limited integration, learning curve and occasional bugs can be drawbacks for some users. Review Source VR Verified Reviewer FreeLancer Used the software for: 3-5 years ### "UpKeep "Better Reviews/Ratings 2022"" March 11, 2022 5.0 The overall experience with Upkeep is the support is very excellent. Pros Download Mobile App-excellent work in a mobile phone Cons Price-its a little pricey,maybe in the future lower the price Review Source R Reviewer Electronics Tech Used the software for: Less than 1 year ### "Software that works for you." December 18, 2020 5.0 Overall the software is working as it was advertised to us. The nice piece about this software is that it integrates an asset management system with a work order system as well as consumable inventory. We like the preventive side as well. The software can send reminders and reoccurring tickets to jobs that happen on a cycle. The key to a product is how well things can be tracked and searched for later on. The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset. That will help with building a budget for replacements and accurate reports. Its nice that we can integrate maintenance and IT together as well as inventory into one platform. Pros We transitioned from another work order software. We shopped for a solid work order software that would meet our needs. We were very specific as to what we wanted, since we out grew our old software. We wanted a product that would automate our day to day jobs as well as keep track of our assets. This software is very easy to use and you can customize it to fit your specific needs. We like that pictures can be added to the job ticket. It is also nice to assign work orders to "teams" rather than individually assigning tickets to specific people then back again. Everyone in the team can update and apply their time to the ticket. The upkeep app is also very handy when out in the field. Cons The integration to our district was pretty smooth, however we did a lot of planning to make this as seamless as possible. I don't have anything negative to say about the software, things that the software cannot do have work arounds. At the end of the day, everything works, that is all that matters. As time goes on more maybe there will be something that needs improved, however customer support is very helpful and I'm sure they will solve the issues that may arise. Review Source R Reviewer Grounds & Buildings Manager Used the software for: 1-3 years ### "A very strong start, but a long way to go yet." March 5, 2019 3.0 We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me. Pros I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way. Cons RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.