--- title: "UpKeep Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is UpKeep the right Public Works solution for you? Explore 1330 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145635/UpKeep/reviews/" page_type: "reviews" language: "en" --- UpKeep 4.6 (1330) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of UpKeep Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Shyam Kishor P Office AdminInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The seamless mobile application makes it simple for techs to log updates from any site location, which keeps our main dashboard perfectly organized.“ July 1, 2026 Janapher S OperationsFacilities Services, 51 - 200 employeesUsed the software for: 6-12 months. “Some advanced reporting and customization options have a learning curve, and occasional bugs or synchronization delays can interrupt workflows.“ July 21, 2026 PA Paolo A Program DirectorBroadcast Media, 51 - 200 employeesUsed the software for: More than 2 years. “The mobile app makes it easy to update tasks in the field, while asset tracking and maintenance history help keep equipment organized and reduce unexpected downtime.“ July 7, 2026 AS Alya S Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Occasionally, the mobile app can be slow to sync in areas with poor internet connectivity, and a few workflows require multiple clicks that could be simplified.“ July 7, 2026 Janapher S OperationsFacilities Services, 51 - 200 employeesUsed the software for: 6-12 months. “The mobile app makes it convenient to update tasks from anywhere, and the clean interface helps teams quickly find the information they need.“ July 21, 2026 KJ Kevin J Digital Marketing ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The pricing may also become expensive as the number of users increases.“ June 29, 2026 Shyam Kishor P Office AdminInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The user interface is clean, making it simple to track preventive maintenance schedules and get a clear view of our daily operations without dealing with complicated setups.“ July 1, 2026 Terry Y CFOConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “I feel like all maintenance asking always use more interface updates along with overhaul updates more regularly especially for upkeep. Though all the stuff I listed that makes it seem like the user is in full control you're still the lack of being able to do your own reporting which is probably the main issue no poor times I'll just being able to see your job orders it's the little things that are like nothing could be fixed if you actually ask and implemented their most DieHard customers responses and problems.“ November 16, 2023 ## Showing most helpful reviews Showing 1-25 of 1330 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephanie O. Owner Professional Training & Coaching Used the software for: 6-12 months ### "Greatly satisfied customer " April 18, 2026 5.0 Overall, my experience with UpKeep was positive. It’s a user-friendly platform that simplifies maintenance management, improves organization, and enhances team coordination. While there are some limitations with advanced features and customization, it effectively streamlines day-to-day operations and adds clear value for maintenance teams. Pros What I liked most about UpKeep was its intuitive interface and efficiency in streamlining maintenance workflows. It made tracking work orders, managing assets, and improving team communication straightforward and effective. Cons What I liked least about UpKeep was that some advanced features felt limited without higher-tier plans, and occasional performance lag could slow down workflows. Additionally, customization options for reports and dashboards could be more flexible. Review Source MOŞ Mehmed Oğuz Ş. Research Assistant Higher Education Used the software for: 6-12 months ### "With UpKeep asset management is quite easy" January 24, 2025 5.0 Pros For the management of the assets UpKeep is a reliable platform. Cons UpKeep should release a a version which is enriched in term of third party integrations. Switched from [Fiix](https://www.capterra.com/p/74916/Fiix/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) UpKeep is a betetr option in terms of inventory management. Review Source NH Nolan H. Buyer Environmental Services Used the software for: 1-2 years ### "Work orders works well on mobile app." December 28, 2023 2.0 We began using Upkeep in 2021 at the start up of our new company. Our asset list includes over 300 units, 165 of them needing regular preventative maintenance. From the beginning, the approximate monthly user license fee near $100 seemed high, but not for a system that was sold to us as an all-encompassing platform. As it turns out, Upkeep fell far short of that level. We began using Upkeep prior to the preventative maintenance module roll out they use now, and right away we found that recurring work orders were not populating correctly, most notably re-using work order numbers (which should be unique), and not populating at the correct time. This was mostly solved when the PM roll out took place in 2022, but the amount of labor time on our end to correct this recurring work order problem was excessive to say the least. Tech support was very limited, in that they were only able to train in how to use the new module. It didn’t help that when they migrated away from recurring work orders to PM, the functionality ceased on all our existing work orders. Many of our assets had several months of missed maintenance due to this as we frantically tried to catch up. The PM module still took over a year to establish a working capability, with many bugs found and long delays for fixes. The work order function still worked very well, especially for the technicians using the mobile app. Aside from always requiring an internet connection. It took some time, but we were able to manipulate the software to sort work orders correctly. Purchase orders and parts brought around a host of new problems. The first, and most noteworthy, is that our accounting department, who only required viewing of PO’s that are in the system, required an administrator’s license. This took one of the very expensive licenses away from a technician for a user that didn’t need full unfettered access. In addition, there were no custom security variations that wouldn’t require a full license to simply view purchase order data. Regarding purchasing, inventory control and cost appropriations, it is important to note that to change the pricing of an individual item in Upkeep, one must update the part in their parts/inventory module. There is no function in a working PO that allows for updating of current price. This has two problems. First, as prices fluctuate from vendor to vendor and day to day, an updated last cost is very important. Second, when updating the price in Upkeep’s Parts module, the cost would update all work and purchase orders from the past, thereby adjusting overall costs of every PO, some of which were not due, and making them no longer match invoices to be paid. This also brings up a purchasing question that if costs are not available to be averaged, then a buyer cannot accurately predict and anticipate cost increases and make bottom line dollar saving decisions. Among these issues with parts and POs was the fact that vendor assignments are a secondary thought, taking a distant 6th position to “PO Title”, “Description”, and “Category” among other less important references. These problems truly spoke of a company and designers that had never used a proper purchase order or items/parts inventory control system. These concerns were not rectified by the time we changed software in August 2023. I don’t want to sound completely disparaged by Upkeep. Like I said before, the work order mobile app is very easy to use, and the learning curve is very shallow. Tech support always left something to be desired as well as we were presented with “workarounds” rather than solutions on a regular basis. Our annual “check-in” was with our original salesman, who was more interested in the analytics of how we paid our bill than how the software worked. When said salesman left the company, it took nearly three months to get a new account representative. When we upgraded this year to another company (which will not be named) we got all the features of Upkeep and so much more, for half the price. I wish all the best to Upkeep and all their employees, but I would not recommend this software. Pros Ease of use by technicians (mobile app), preventative maintenance scheduling was very robust. Cons Overall sluggish UI, cloud based requirements (little to no “offline” mode), limited search parameters, limited locations and tracking, lack of aggregate or average cost on items, no PO look up in parts browser, part categories are allowed to be random, no PO dates assigned (unless manually entered and manipulated), limited purchase history, pricing updates are updated on fulfilled purchase and work orders, can only use “inventory adjustments” to remove items outside of work orders, can use the same function to add inventory without PO, lack of PO approval process for management, PO view only available on administrator level security access, lack of internal messaging system. Reason for choosing UpKeep Salesperson "guarantee" of total encompassing software. Review Source Dirk K. Director of Operations Real Estate Used the software for: Less than 6 months ### "Crucial Team Management" July 29, 2019 5.0 This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level. Pros Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it. Cons The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it. Alternatives considered [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing UpKeep The tailored approach to real estate. Review Source Response from UpKeep Technologies September 19, 2019 Hi Dirk, Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small. The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level. If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource. Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously! Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "UpKeep simplifies facility management!" March 6, 2023 4.0 Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be monitored and scheduled with ease thanks to the app's straightforward design. Task delegation and real-time updates help the whole team stay on the same page. Pros My team's maintenance management has been greatly improved thanks to UpKeep. Thanks to the app's intuitive design and constant updates, keeping track of and planning out tasks has never been simpler. If you're wanting to simplify your maintenance management procedures, go no further than UpKeep. Cons Insufficient personalization choices may exist in UpKeep's work order forms. Improvements in functionality for the mobile app are needed. Switched from [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[EZO](https://www.capterra.com/p/124047/EZOfficeInventory/) Easy to understand and use design that prioritizes the user experience. Provides a number of useful tools, such as those for handling work orders, tracking assets, and doing routine maintenance. Review Source Federico A. CEO Banking Used the software for: Less than 6 months ### "Great tool to Manage your Assets" October 9, 2022 4.0 Our overall experience using UpKeep is very good because this solution has provided accountability and transparency in the use of our assets (owned and rented) Pros This is a great solution to manage the assets, we were having issues controlling the location and distribution of our rented laptops and electronic equipment provided to consultants, after implementing the solution we were able to locate, manage and renew our equipment without effort. We also use it to track work orders because their reporting capabilities work very good with out ERP. Cons The main con would be its price, $45 per user is a little high for many small businesses budget. Since this is an important tool the training in using it is a little hard but necessary. In addition we believe the permissions management needs a little more work. Alternatives considered [MVP One](https://www.capterra.com/p/128189/MVP-Plant/)[IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/) Reason for choosing UpKeep We have chosen UpKeep because in our analysis the cost / benefit ratio was the highest. Switched from [MVP One](https://www.capterra.com/p/128189/MVP-Plant/)[IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We made the switch because we needed a robust application that were able to track our assets and work with our ERP. Review Source VR Verified Reviewer Project Manager Facilities Services Used the software for: 6-12 months ### "Customer fulfillment with SPOC App" July 1, 2019 4.0 As of today it has been a very fruitful experience with UpKeep. Easy to provide data and update to client. At the same time easy to receive client request and queries. Pros Easy to use, download, upload your normal needs. Can be used by anybody anywhere and request their needs in terms of service we are providing. Easy to track tream work and submit it to client when required. Cons Of course everybody want best service with least price... Alternatives considered [WinTeam](https://www.capterra.com/p/184185/WinTeam/) Reason for choosing UpKeep It is covering both soft and hard services criteria. Easy to use and understand. Better helpful fo all the team. Review Source VR Verified Reviewer Engineer Machinery Used the software for: 6-12 months ### "Everyday use" May 30, 2025 4.0 I use it daily at my workplace, and it gets the job done. It keeps record of all the maintenance done to the assets that are listed Pros Solid software for daily maintenance of production assets, easy to get around and constant updates to the product. Cons Some of the user functions are missing from the software, sometime when there are too many assets or parts listed, it gets hard to navigate. Review Source JEP Jennifer Elizabeth P. Backend Developer Information Technology and Services Used the software for: 6-12 months ### "My Upkeep Reciew" April 1, 2026 5.0 It’s best among it kind, mobile friendly and very easy to operate. I will recommend it to my partners if the update issue can’t be fixed Pros The fast that it was incredibly ease to learn is what I like most about the app and also the amazing barcode scanning feature Cons The pricey and also I always face some difficulties when ever I update the app, the bug is unbearable Review Source VR Verified Reviewer DMV Clerk Automotive Used the software for: 6-12 months ### "Upkeep review " July 8, 2025 5.0 My overall experience has been great. I am surprised that many more people don’t know or are using UpKeep. Pros I like how I am able to streamline work, manage assess and tracks inventory all in one place. It takes away the usage of having to keep up with it via paper Cons Only thing I can say I don’t like about upkeep is that I did not find out about this sooner as I have had nothing but great experiences Review Source BR Brandon R. Registered Behavior Technician Hospitality Used the software for: I used a free trial ### "My Experience With UpKeep" May 26, 2025 5.0 While UpKeep has a relatively slow UI and occasional bugs, I think it facilitates easy creation, assignment, and tracking of work orders in real time very well. Pros I really love that it offers great benefits for businesses, such as reduced downtime, improved efficiency, and enhanced asset management. Cons I don't like that there is limited customization, higher costs for advanced features, and limited automations in free or lower-tier plans. Review Source SG Susan G. Project Manager Architecture & Planning Used the software for: 2+ years ### "A Great Maintenance Management Solution " September 5, 2024 4.0 Pros UpKeep has been helpful when it comes to streamlining work order. It comes with great asset tracking and management features Cons Well, UpKeep has not failed us. It always delivers. Review Source Daniel C. Principal, Commercial Growth Operations Leader Human Resources Used the software for: 6-12 months ### "UpKeep keeps track of in-service problems" August 12, 2023 5.0 Initially, we will use Maintenance for a short period of time, however, we can already observe certain consequences in terms of tracking difficulties. Thanks to UpKeep, we have a central position that monitors the number of times our machines are down. With certain set-up modifications, we are able to determine whether routine care is necessary or whether it is a matter of management errors. This, in turn, supports us in attributing blame to employees for the way they treat and operate their tools. It also supports us in drawing up the care program for the coming months and enables us to keep track of when certain machines will require specific care. Pros It is almost too simple to generate and update documents for locations, objects, parts and difficulties. Users can supplement their understanding of the documents for each device we have, this helps to progress the way we try to solve difficulties. In advance of planning, it is necessary to know which machines will demand maintenance in the future, this way we can activate for the occasions when no work will be done. There is no more reason not to want to know the date on which the machine was last serviced. Care provides us with the opportunity to find that one. Cons If a fragment or resources are found/listed in a sub-location, as is the case of a production factory, they would at least have to be visible if searched elsewhere in the centrality and even updated requests for help. in the original position or against it. Usability to introduce elements that are already in the database. For example, grouping new locations within the same central. It should have the ability to choose a set of locations and move them to the main location. Review Source Response from UpKeep Technologies August 15, 2023 Hi Daniel, thank you for your review! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you. ESD Elhadj Sadou D. Ingénieur avant vente chez E-cash guinée Accounting Used the software for: 2+ years ### "UpKeep: An intuitive and complete maintenance management solution" February 17, 2023 5.0 UpKeep is a very complete and easy to use maintenance management software that allows companies to track and manage their maintenance operations efficiently.Key features of the software include work order management, job scheduling, asset and inventory tracking, inventory management, equipment management, vendor and supply management, and report generation.UpKeep also has a mobile app that gives service technicians access to work orders, instructions, and maintenance histories, even when they're on the go. In addition, the real-time tracking feature allows companies to monitor the status of maintenance tasks and react quickly in case of problems.The software is easy to install and use, even for companies without deep technical knowledge. The user interface is intuitive and well-designed, and customer service is responsive and helpful.In summary, UpKeep is an excellent choice for companies looking to optimize their maintenance operations and improve their productivity. The software is reliable, easy to use, and offers many features that can help companies track their assets and maintenance tasks efficiently. Pros UpKeep is a maintenance management software that offers many advantages for companies. Here are some of the highlights of UpKeep software:Friendly User Interface: UpKeep has an intuitive user interface that makes it easy to navigate and use all of the software's features. Users can easily access maintenance and equipment information, schedule jobs, track job status, and generate reports.Job Management: UpKeep helps manage maintenance jobs efficiently by assigning jobs to specific technicians, tracking job status, and sending notifications for job updates or changes.Asset Tracking: UpKeep allows users to track asset history, save credentials, track maintenance costs, and schedule preventive maintenance.Reporting Features: UpKeep has many reporting features that allow you to generate reports on maintenance status, costs, response times, and turnaround times. These reports can be useful for performance analysis, process optimization and decision making.Quality Customer Support: UpKeep offers excellent customer support, with a dedicated support team to help customers resolve technical issues, answer questions, and provide information on software features and updates.In summary, UpKeep is a complete and easy-to-use maintenance management software, which can help companies to effectively manage their maintenance, improve performance and optimize processes. Cons Although the UpKeep software has many advantages, here are some of the weak points that some users may encounter:Cost: The cost of UpKeep can be a barrier for some businesses, especially small businesses or start-ups. Subscription plans can be quite expensive, depending on the number of users and the features needed.Limited features in basic subscription plans: UpKeep's more advanced features are only available in more expensive subscription plans, which can be a drawback for businesses that need these features but don't can't afford the extra cost.Limited integration: Although UpKeep can be integrated with other systems, the integration can be limited, which can make it difficult for some companies to synchronize maintenance data with other systems.Learning curve: For some users, UpKeep can have a relatively long learning curve due to the variety of features and options available. This can make it difficult for users new to the platform to get to grips with all the features.Occasional bugs: Although rare, some users have reported occasional issues with app bugs or crashes, which can affect reliability and user experience.In conclusion, UpKeep is a good maintenance management software with many advantages, but high costs, limited features in basic subscription plans, limited integration, learning curve and occasional bugs can be drawbacks for some users. Review Source VR Verified Reviewer FreeLancer Computer Networking Used the software for: 2+ years ### "UpKeep "Better Reviews/Ratings 2022"" March 6, 2022 5.0 The overall experience with Upkeep is the support is very excellent. Pros Download Mobile App-excellent work in a mobile phone Cons Price-its a little pricey,maybe in the future lower the price Review Source ML Matt L. Electronics Tech Information Technology and Services Used the software for: Less than 6 months ### "Software that works for you." December 15, 2020 5.0 Overall the software is working as it was advertised to us. The nice piece about this software is that it integrates an asset management system with a work order system as well as consumable inventory. We like the preventive side as well. The software can send reminders and reoccurring tickets to jobs that happen on a cycle. The key to a product is how well things can be tracked and searched for later on. The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset. That will help with building a budget for replacements and accurate reports. Its nice that we can integrate maintenance and IT together as well as inventory into one platform. Pros We transitioned from another work order software. We shopped for a solid work order software that would meet our needs. We were very specific as to what we wanted, since we out grew our old software. We wanted a product that would automate our day to day jobs as well as keep track of our assets. This software is very easy to use and you can customize it to fit your specific needs. We like that pictures can be added to the job ticket. It is also nice to assign work orders to "teams" rather than individually assigning tickets to specific people then back again. Everyone in the team can update and apply their time to the ticket. The upkeep app is also very handy when out in the field. Cons The integration to our district was pretty smooth, however we did a lot of planning to make this as seamless as possible. I don't have anything negative to say about the software, things that the software cannot do have work arounds. At the end of the day, everything works, that is all that matters. As time goes on more maybe there will be something that needs improved, however customer support is very helpful and I'm sure they will solve the issues that may arise. Reason for choosing UpKeep Features, inventory management, ease of use and the mobile app. Review Source JP Jamie P. Grounds & Buildings Manager Events Services Used the software for: 1-2 years ### "A very strong start, but a long way to go yet." February 28, 2019 3.0 We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me. Pros I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way. Cons RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense. Review Source GC Gary C. Process Improvement Specialist Machinery Used the software for: 6-12 months ### "UpKeep for a Multiple Facility Manufacturer" March 12, 2019 5.0 This the first full CMMS our organization has ever used. UpKeep was chosen after trying a number of CMMS systems against some basic goals. UpKeep is competent, easy to implement, easy to use and has the best Customer Service team Pros The customer service is the best! Fast and competent replies to issues and feature requests. Ease of use for everybody. Setup and maintaining the system was intensive since we have over 1000 assets spread out over 6 locations and 13 buildings and UpKeep is fast, easy and simple build the database with. The template uploads helped get us going and the inline editing was a great addition. Cons The "View Only" account is a free account. Since we have nearly 50 supervisors and leads, this free account could be the answer for communication and information. They can see open work orders so that they don't double a request. They can see the Preventive Maintenance calendar to plan their production around servicing of the machines. They can see the performance of the maintenance team in their departments. They can do reports. They can see everything. The problem is if one of these "View Only" users submits a work request, they cannot comment on the work order. Commenting on ones work order is only allowed on the free "Requester" account or the paid accounts. At first this wasn't much of a deterrent but having to call or send email to maintenance after submitting a request into UpKeep just to make a comment is tedious when the comment section is already in a work order. It is even worse on mobile because it will let a person type a comment only to pop up a flag saying this is not allowed when pressing "Send". There have been a few frustrated users at this point. I continue hope that the UpKeep team will resolve this and have a communication system that is the best! Review Source VR Verified Reviewer Student in Industrial Maintenance Mining & Metals Used the software for: 6-12 months ### "UpKeep Review" February 16, 2023 5.0 Overall, I found the UpKeep platform to be a solid solution for computerized maintenance management. While there were some minor issues, the platform was easy to use and helped me effectively manage my preventive maintenance tasks, calendars, equipment maintenance, and inspection projects. I would definitely recommend UpKeep to other businesses looking to improve their maintenance management. Pros I was impressed by the ease of use and user-friendliness of the UpKeep platform. Setting up my tasks and projects was a breeze, and I appreciated how the features were organized in an intuitive way. The ability to access the platform from my mobile phone was also a significant advantage, allowing me to stay in touch with my field teams and keep track of my projects, no matter where I was. Cons Although the UpKeep platform was easy to use, I found that some features were a bit limited. For example, I would have liked to have the ability to customize some of the report templates more to better fit my company's specific needs. I also encountered minor issues with syncing my tasks across different devices, which could be a bit frustrating. Review Source jA joan A. program officer Non-Profit Organization Management Used the software for: 2+ years ### "document and work orders share with upkeep the best application " May 21, 2023 5.0 Pros i like upkeep when handling work orders among team, since i can get all project team inputs to compile general project report , the CMMS feature also makes militance management systems so easy, i also like the user interface. security is another thing which is good since every user is given password for logging Cons using the application on android phones its very slow and this limits tasks to be accomplished Review Source EW Eric W. Maintenance Director Non-Profit Organization Management Used the software for: 1-2 years ### "I would never again not use CMMS" September 5, 2019 5.0 I love using it and it has streamlined our maintenance department. Pros I am a task oriented person and UpKeep keeps me on task. It allows me to have peace of mind in that I don’t have to remember all my task for any given day, month or year. It has brought a level of organization to our organization that we desperately needed. Cons It can be glitchy at times. But the staff is very helpful and friendly to get it resolved. Most things can be done on the mobile device which I use 95% of the time. However, sometime I have rouse the desktop for certain pieces of data entry. Reason for choosing UpKeep It seemed the most easy to use and I was able to use a free trial. Other customer reviews. Review Source Response from UpKeep Technologies September 19, 2019 Hi Eric, Thank you so much for taking some time to leave a review for the UpKeep team. We LOVE the fact that you have peace of mind using UpKeep to manage your work and are so happy that your team's workflow has become organize and efficient. That is amazing! I am sorry to hear that the app has proven glitchy. As you mentioned, our technical support team is ready to verify and address and technical issues you might be experiencing. We have even updated our availability to extend more support hours for our customers! Check out our updated hours and contact information here: https://www.onupkeep.com/customersupport/contact-us/ Again, thank you very much for your review. We're happy to hear that this has streamlined your team's hard work. We take and appreciate all your feedback seriously! Adam R. Director of Strategic Opportunities Real Estate Used the software for: 6-12 months ### "Getting better and better all the time! " April 17, 2018 5.0 Better flexibility in tracking issues raised by tenants and on the progress of those issues with our maintenance team. Pros I need to ensure my team of maintenance staff are able to respond to issues with the minimum amount of complication.... UpKeep is the most agile application for my guys. You don't have to have a degree in computer science to operate and update the application and you can go from generating/receiving a work order to completing it with only a few simple taps/click. The fact it's cross platform and works vey well on mobiles is an absolute must for me! ....no longer needing a tablet in addition to a phone! I very much look forward to some of the feature rich content coming into play later in the year. Cons Whilst the the day-to-day usability of the application is straight forward, there are little annoyances that pop up - having used the software for 6 months now, and being able to feed back usability issues to a VERY receptive support team, the issues are usually ironed out fairly quickly. Review Source FB Flint B. Maintenance Automotive Used the software for: 1-2 years ### "Upkeep, the easy CMMS!" February 4, 2020 4.0 Overall it has been a positive experience and everyone has been very helpful. Pros Ease of use, upkeep stays up to date, quick to implement changes. heavy focus on mobile app. Cons While I like that they are quick to implement changes they recently removed a feature that allows mobile users to see work history on a scanned asset. This method of viewing completed work orders is crucial to our team members so they can learn from the whole team. Also, it’s fairly expensive and there is no good way to create/print asset tags from the software. Alternatives considered [MEX Maintenance](https://www.capterra.com/p/56749/MEX/) Reason for choosing UpKeep Simplicity/user interface. Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and track work orders! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! VR Verified Reviewer Supply Chain Specialist Retail Used the software for: 2+ years ### "10/10 Tracking" August 30, 2018 5.0 Pros UpKeep allowed our team to track every material, billing and invoicing, barcoding, serial numbers and other necessary details of our products. It also allowed us the tracking of timely repairs, preventive maintenance, contract management and other special information. It also deals with the calls made, quotes or estimates, others. It contains many features that has really assisted our team in increasing our work output. The availability in mobile is also a plus, making our job mobile. Cons With several features available in UpKeep, setup is somehow complex. But after that, everything works well and is easy to keep up with. Review Source MM Maya M. Maintenance and Equipment Operations Construction Used the software for: 6-12 months ### "Upkeep is GREAT for our equipment tracking & maintenance. Great value for our company!" April 9, 2018 4.0 Maintenance tracking and work order creation with ease. Logging of parts and assets with alerts when quantities are low. Product is extremely intuitive and easy to use. Pros Extremely easy to use, very intuitive! Everyone had a very easy time learning how to use the product and everyone had positive feedback right away. Upkeep immediately helped us get organized without the need for days of training. We bought this after months of research around equipment maintenance and tracking software which was exorbitant. Upkeep promised very similar abilities for a fraction of the price and without having to train our entire staff. Upon implementation, Upkeep immediately enabled us to track machine hours and create work orders for scheduled maintenance. We were able to neatly log all of our equipment and work orders/specs/schematics. Reporting abilities and maintenance cost are built-in options. We began easily logging parts and inventory with alerts when quantities are low. Everyone using Upkeep found it very easy to set up and use. This product has greatly helped our company better track and keep up with our heavy machinery and its recurring maintenance. Customer service has been terrific and we are most pleased with our decision to purchase Upkeep. Cons We are a large, mixed fleet company and Upkeep lacks an ability to separate assets and inventory by category. Also the employees on the field who are 'requesters' would like a bit more access to our equipments lists in order to log hour meters with ease. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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