# UpKeep Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UpKeep the right Maintenance Management solution for you? Explore 1324 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145635/UpKeep/reviews --- UpKeep 4.6 (1324) [View alternatives](https://www.capterra.com/p/145635/UpKeep/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of UpKeep Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Stephanie O OwnerProfessional Training & Coaching, 2 - 10 employeesUsed the software for: 6-12 months. “What I liked most about UpKeep was its intuitive interface and efficiency in streamlining maintenance workflows.“ April 18, 2026 Terry Y CFOConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “I feel like all maintenance asking always use more interface updates along with overhaul updates more regularly especially for upkeep. Though all the stuff I listed that makes it seem like the user is in full control you're still the lack of being able to do your own reporting which is probably the main issue no poor times I'll just being able to see your job orders it's the little things that are like nothing could be fixed if you actually ask and implemented their most DieHard customers responses and problems.“ November 16, 2023 BR Brandon R Registered Behavior TechnicianHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “While UpKeep has a relatively slow UI and occasional bugs, I think it facilitates easy creation, assignment, and tracking of work orders in real time very well.“ May 26, 2025 MS Mehran S managerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “It has a learning curve and takes some time to get used to as there are many different options which can easily be messed up with one another.“ March 8, 2025 Clark J FounderMachinery, 11 - 50 employeesUsed the software for: 6-12 months. “It's alright, mobile app was nice for my technicians, and I was able to track the reporting on my work orders for my team“ May 30, 2025 Ec Elvis c project officer Civic & Social Organization, 51 - 200 employeesUsed the software for: More than 2 years. “upkeep has a limited level of hierarchy and uploading documents and photos takes a lot of time to finish up this leads to delays in submitting a given documents“ July 15, 2023 CW Casey W Office ManagerMedia Production, 2 - 10 employeesUsed the software for: 1-2 years. “My overall experience with upkeep has been very good, it has streamlines our processes, and made it easier to manage tasks and communication.“ September 16, 2024 KP Kim P maintenance supervisorWine and Spirits, 51 - 200 employeesUsed the software for: Less than 6 months. “Sometimes it is very slow and will not allow you to finish the task you are working on.“ June 11, 2024 ## Showing most helpful reviews Showing 1-25 of 1324 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dirk K. Director of Operations Real Estate Used the software for: Less than 6 months ### "Crucial Team Management" July 29, 2019 5.0 This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level. Pros Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it. Cons The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing UpKeep The tailored approach to real estate. Review Source Response from UpKeep Technologies September 19, 2019 Hi Dirk, Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small. The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level. If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource. Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously! TW Timmy W. Supervisor Farming Used the software for: 6-12 months ### "Great for companies with a lot of moving parts" October 4, 2024 5.0 Very user friendly and never experienced any down time. Pros Used upkeep at my former job. It streamlined our work orders by prioritizing the level of need. It was also convenient to see who the work order was assigned to, and when it was completed. Cons I wish the rating scale after a ticket was closed had notes the person who requested the job could enter about the fix. Switched from [Fiix](https://www.capterra.com/p/74916/Fiix/) Former program did not have the features and options the facility needed. Review Source NH Nolan H. Buyer Environmental Services Used the software for: 1-2 years ### "Work orders works well on mobile app." December 28, 2023 2.0 We began using Upkeep in 2021 at the start up of our new company. Our asset list includes over 300 units, 165 of them needing regular preventative maintenance. From the beginning, the approximate monthly user license fee near $100 seemed high, but not for a system that was sold to us as an all-encompassing platform. As it turns out, Upkeep fell far short of that level. We began using Upkeep prior to the preventative maintenance module roll out they use now, and right away we found that recurring work orders were not populating correctly, most notably re-using work order numbers (which should be unique), and not populating at the correct time. This was mostly solved when the PM roll out took place in 2022, but the amount of labor time on our end to correct this recurring work order problem was excessive to say the least. Tech support was very limited, in that they were only able to train in how to use the new module. It didn’t help that when they migrated away from recurring work orders to PM, the functionality ceased on all our existing work orders. Many of our assets had several months of missed maintenance due to this as we frantically tried to catch up. The PM module still took over a year to establish a working capability, with many bugs found and long delays for fixes. The work order function still worked very well, especially for the technicians using the mobile app. Aside from always requiring an internet connection. It took some time, but we were able to manipulate the software to sort work orders correctly. Purchase orders and parts brought around a host of new problems. The first, and most noteworthy, is that our accounting department, who only required viewing of PO’s that are in the system, required an administrator’s license. This took one of the very expensive licenses away from a technician for a user that didn’t need full unfettered access. In addition, there were no custom security variations that wouldn’t require a full license to simply view purchase order data. Regarding purchasing, inventory control and cost appropriations, it is important to note that to change the pricing of an individual item in Upkeep, one must update the part in their parts/inventory module. There is no function in a working PO that allows for updating of current price. This has two problems. First, as prices fluctuate from vendor to vendor and day to day, an updated last cost is very important. Second, when updating the price in Upkeep’s Parts module, the cost would update all work and purchase orders from the past, thereby adjusting overall costs of every PO, some of which were not due, and making them no longer match invoices to be paid. This also brings up a purchasing question that if costs are not available to be averaged, then a buyer cannot accurately predict and anticipate cost increases and make bottom line dollar saving decisions. Among these issues with parts and POs was the fact that vendor assignments are a secondary thought, taking a distant 6th position to “PO Title”, “Description”, and “Category” among other less important references. These problems truly spoke of a company and designers that had never used a proper purchase order or items/parts inventory control system. These concerns were not rectified by the time we changed software in August 2023. I don’t want to sound completely disparaged by Upkeep. Like I said before, the work order mobile app is very easy to use, and the learning curve is very shallow. Tech support always left something to be desired as well as we were presented with “workarounds” rather than solutions on a regular basis. Our annual “check-in” was with our original salesman, who was more interested in the analytics of how we paid our bill than how the software worked. When said salesman left the company, it took nearly three months to get a new account representative. When we upgraded this year to another company (which will not be named) we got all the features of Upkeep and so much more, for half the price. I wish all the best to Upkeep and all their employees, but I would not recommend this software. Pros Ease of use by technicians (mobile app), preventative maintenance scheduling was very robust. Cons Overall sluggish UI, cloud based requirements (little to no “offline” mode), limited search parameters, limited locations and tracking, lack of aggregate or average cost on items, no PO look up in parts browser, part categories are allowed to be random, no PO dates assigned (unless manually entered and manipulated), limited purchase history, pricing updates are updated on fulfilled purchase and work orders, can only use “inventory adjustments” to remove items outside of work orders, can use the same function to add inventory without PO, lack of PO approval process for management, PO view only available on administrator level security access, lack of internal messaging system. Reason for choosing UpKeep Salesperson "guarantee" of total encompassing software. Review Source JG Johnstone G. Quality Control Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Why UpKeep Is The Best " September 16, 2024 5.0 Pros Using UpKeep is easy and comes with great asset management features. Scaling and customizing to meet business needs is super easy, Cons With UpKeep, there hasn't been reasons to complain. Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[Fiix](https://www.capterra.com/p/74916/Fiix/) While UpKeep looks simple, it is well equipped and saves business money. Review Source JB Jonathan B. Clinical Engineering Director Hospital & Health Care Used the software for: 1-2 years ### "Best overall usability " November 27, 2019 5.0 Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks. Pros I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field. Cons There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package. Alternatives considered [MicroMain](https://www.capterra.com/p/119615/MicroMain-Maintenance-Software/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing UpKeep Usability in the field. Great intuitive interface in browser and app. Switched from [MicroMain](https://www.capterra.com/p/119615/MicroMain-Maintenance-Software/) MicroMain was not mobile friendly. Their software created a full time position managing CMMS. UpKeep app does most of the work and cuts need of creating this position. Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team track work orders! Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! LH Lindsey H. Maintenance Manager Oil & Energy Used the software for: 1-2 years ### "Good Entry level CMMS System" March 29, 2022 3.0 A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and parts/inventory. Lacks a lot of the higher end features that experienced users would want to impliment. Pros Very easy to set up and get going, very easy to populated data, and very useful to schedule work orders, etc. Cons Analytics - the metrics that one needs the most , and use the most often are in basic, but they do take shortcuts in order to achieve numbers. Downtime tracking is a very mportant tool, but can't be used with manual events. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing UpKeep Pricing of Users (requesters are free) and didn't require additional licenses (technical users and admin are the only paid subscriptions that you need). Initial presentations were well done, and polished, Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "UpKeep simplifies facility management!" March 6, 2023 4.0 Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be monitored and scheduled with ease thanks to the app's straightforward design. Task delegation and real-time updates help the whole team stay on the same page. Pros My team's maintenance management has been greatly improved thanks to UpKeep. Thanks to the app's intuitive design and constant updates, keeping track of and planning out tasks has never been simpler. If you're wanting to simplify your maintenance management procedures, go no further than UpKeep. Cons Insufficient personalization choices may exist in UpKeep's work order forms. Improvements in functionality for the mobile app are needed. Switched from [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[EZO](https://www.capterra.com/p/124047/EZOfficeInventory/) Easy to understand and use design that prioritizes the user experience. Provides a number of useful tools, such as those for handling work orders, tracking assets, and doing routine maintenance. Review Source Federico A. CEO Banking Used the software for: Less than 6 months ### "Great tool to Manage your Assets" October 9, 2022 4.0 Our overall experience using UpKeep is very good because this solution has provided accountability and transparency in the use of our assets (owned and rented) Pros This is a great solution to manage the assets, we were having issues controlling the location and distribution of our rented laptops and electronic equipment provided to consultants, after implementing the solution we were able to locate, manage and renew our equipment without effort. We also use it to track work orders because their reporting capabilities work very good with out ERP. Cons The main con would be its price, $45 per user is a little high for many small businesses budget. Since this is an important tool the training in using it is a little hard but necessary. In addition we believe the permissions management needs a little more work. Alternatives considered [MVP One](https://www.capterra.com/p/128189/MVP-Plant/)[IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/) Reason for choosing UpKeep We have chosen UpKeep because in our analysis the cost / benefit ratio was the highest. Switched from [MVP One](https://www.capterra.com/p/128189/MVP-Plant/)[IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We made the switch because we needed a robust application that were able to track our assets and work with our ERP. Review Source VR Verified Reviewer Project Manager Facilities Services Used the software for: 6-12 months ### "Customer fulfillment with SPOC App" July 1, 2019 4.0 As of today it has been a very fruitful experience with UpKeep. Easy to provide data and update to client. At the same time easy to receive client request and queries. Pros Easy to use, download, upload your normal needs. Can be used by anybody anywhere and request their needs in terms of service we are providing. Easy to track tream work and submit it to client when required. Cons Of course everybody want best service with least price... Alternatives considered [WinTeam](https://www.capterra.com/p/184185/WinTeam/) Reason for choosing UpKeep It is covering both soft and hard services criteria. Easy to use and understand. Better helpful fo all the team. Review Source AM Amber M. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Good Program with UpKeep" January 18, 2025 5.0 UpKeep has so far been a positive experience. No major hang ups or mishaps. No major technical issues as of yet. Again, so far it has definitely been a positive experimence with Upkeep! Pros I like all the features available for the UpKeep program.. It's user friendly for all of our employees using it to up to date. Cons I like all the features available for the Upkeep program.. It's user friendly for all of our employees using it to up to date. So far, there really isn't anything I dislike or like least about UpKeep. Review Source BR Brandon R. Registered Behavior Technician Hospitality Used the software for: I used a free trial ### "My Experience With UpKeep" May 26, 2025 5.0 While UpKeep has a relatively slow UI and occasional bugs, I think it facilitates easy creation, assignment, and tracking of work orders in real time very well. Pros I really love that it offers great benefits for businesses, such as reduced downtime, improved efficiency, and enhanced asset management. Cons I don't like that there is limited customization, higher costs for advanced features, and limited automations in free or lower-tier plans. Review Source DC Debra C. Owner Retail Used the software for: Less than 6 months ### "Needs just a few adjustments " September 25, 2024 5.0 Overall a few tinkering and this app would be perfect Pros I love how easy thix app has made sorting through my inventory Cons I would like to see more options to save lists in diffrent storage space Review Source VR Verified Reviewer Business owner Retail Used the software for: 2+ years ### "Up keep a worth to keep" June 20, 2024 5.0 Overall it was fantastic. It was an amazing software. Everything was good to go and you'll love it too. Pros From the word it self up keep it should be worth to keep system. It is very systematic and I could say it is very cheap for its price.This system is very easy to use and easy to access. It comes up with a user friendly mobile app. Cons Nothing, it was very good app. Everything is responding good. You can also see how useful it is for us business owners. Review Source mB manju B. Director of Maintenance Museums and Institutions Used the software for: Less than 6 months ### "Comprehensive Solution for Maintenance Management" July 9, 2024 5.0 Overall, UpKeep is a solid choice for maintenance management. However, if you're exploring alternatives, you might find https://QByte.ai to offer enhanced capabilities and a more competitive pricing structure. Pros UpKeep offers a robust set of features that streamline maintenance management effectively. The user interface is intuitive, and the mobile app is particularly useful for on-the-go updates. The work order management and asset tracking functionalities are standout features, making it easy to keep everything organized. Cons While UpKeep is comprehensive, it can be a bit overwhelming for new users to navigate initially. The pricing is also on the higher side compared to some other solutions. Review Source Paul D. Safety Coordinator Food & Beverages Used the software for: 6-12 months ### "Upkeep can change your whole maintenance program" November 13, 2019 5.0 It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information Pros Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is. Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them. Cons The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference. Reason for choosing UpKeep It's a focused piece of software that does what it is designed to do very well. There are some options that had a better UI, but ultimately, the ability to set things up for preventative maintenance, the ability to input information quickly and the customization abilities set upkeep a step or two above its closest competitors, although you wouldn't be wrong to try them too, because there's things to like about them as well. Ultimately, upkeep is best when focused on it's target, which is maintenance. There are ways to customize things for other workers too, which can make the usefulness even better. Review Source Response from UpKeep Technologies November 14, 2019 Hi Paul! Thank you for taking the time to leave a review and for all of your feedback! We are so happy to hear UpKeep is providing value to you and your team and helping to improve your maintenance program. Your feedback regarding the UI of the Parts page is valuable and we will make sure to bring it to the attention of our Product team. Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app and make our customer's workflows as seamless as possible. Have a great day! LL Liam L. Facilities and IT Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Great for our medium sized business!" March 2, 2019 5.0 Overall UpKeep is a great piece of software that continues to improve with regular feature updates. I would recommend it to anyone managing a medium to large sized business facility or multiple properties. Pros UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties. Cons UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section. Review Source Response from UpKeep Technologies June 20, 2019 Hi Liam, I'm so glad you're finding UpKeep both easy to use and valuable to your business! Additionally, we appreciate your detailed feedback in features you would like to see and how they would benefit you. Please know that we take all this feedback to heart and continue to work on releasing new features that will support you and your team! EF Elizabeth F. Content Producer and Strategist Non-Profit Organization Management Used the software for: 1-2 years ### "Upkeep magical performance.You should try it." October 29, 2023 5.0 We all need Upkeep if we want to scale into new hights of success.I always use it to create work orders and you always get notifications if anything is updated.It makes businesses business work more effective than before. Pros It is the chief hack for maintenance and management.Helps business to work more effective.It is a user friendly software which is easy to use.It gives it's users control and sovereignty.UpKeep is easily accessible anywhere and anytime you need it. Cons No cons about it.It has been impactful to me. Switched from [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Because upkeep is magic that everyone needs. Review Source GC Gary C. Process Improvement Specialist Machinery Used the software for: 6-12 months ### "UpKeep for a Multiple Facility Manufacturer" March 12, 2019 5.0 This the first full CMMS our organization has ever used. UpKeep was chosen after trying a number of CMMS systems against some basic goals. UpKeep is competent, easy to implement, easy to use and has the best Customer Service team Pros The customer service is the best! Fast and competent replies to issues and feature requests. Ease of use for everybody. Setup and maintaining the system was intensive since we have over 1000 assets spread out over 6 locations and 13 buildings and UpKeep is fast, easy and simple build the database with. The template uploads helped get us going and the inline editing was a great addition. Cons The "View Only" account is a free account. Since we have nearly 50 supervisors and leads, this free account could be the answer for communication and information. They can see open work orders so that they don't double a request. They can see the Preventive Maintenance calendar to plan their production around servicing of the machines. They can see the performance of the maintenance team in their departments. They can do reports. They can see everything. The problem is if one of these "View Only" users submits a work request, they cannot comment on the work order. Commenting on ones work order is only allowed on the free "Requester" account or the paid accounts. At first this wasn't much of a deterrent but having to call or send email to maintenance after submitting a request into UpKeep just to make a comment is tedious when the comment section is already in a work order. It is even worse on mobile because it will let a person type a comment only to pop up a flag saying this is not allowed when pressing "Send". There have been a few frustrated users at this point. I continue hope that the UpKeep team will resolve this and have a communication system that is the best! Review Source VR Verified Reviewer Student in Industrial Maintenance Mining & Metals Used the software for: 6-12 months ### "UpKeep Review" February 16, 2023 5.0 Overall, I found the UpKeep platform to be a solid solution for computerized maintenance management. While there were some minor issues, the platform was easy to use and helped me effectively manage my preventive maintenance tasks, calendars, equipment maintenance, and inspection projects. I would definitely recommend UpKeep to other businesses looking to improve their maintenance management. Pros I was impressed by the ease of use and user-friendliness of the UpKeep platform. Setting up my tasks and projects was a breeze, and I appreciated how the features were organized in an intuitive way. The ability to access the platform from my mobile phone was also a significant advantage, allowing me to stay in touch with my field teams and keep track of my projects, no matter where I was. Cons Although the UpKeep platform was easy to use, I found that some features were a bit limited. For example, I would have liked to have the ability to customize some of the report templates more to better fit my company's specific needs. I also encountered minor issues with syncing my tasks across different devices, which could be a bit frustrating. Review Source RE Robert E. Director Of Operations Hospitality Used the software for: 6-12 months ### "Great For our Small Team" March 1, 2019 5.0 Communication across departments had been a struggle. So Upkeep helps us all be on the same page and know that concerns are addressed right away and not forgotten on some clipboard. Also being able to look back at old requests has helped in creating reports for our board of directors of what we have been doing. Pros This software allows our two Maintenance Techs the ability to see what projects and fixes need to happen at a glance. And its a great motivator to get to check items off once they are done. It is really helpful to allow a wide range of team members to post requests from their phone, and the ability to add a picture takes the guess work out of diagnosing the issue. It was cost effective for us with a small team to have two techs on the account, and people from Upkeep were very helpful in getting our account set up. Cons There have been a few glitches with the software where it was hard to access the information or I was getting too many notifications, but those usually sorted themselves out quickly. Having to pay for each tech on the account makes it harder with employee turnover and training new ones... Are they going to stick around, or are they tech savey enough. But we have key team members with access and they direct any others. And they product is easy enough to use as long as you just get familiar with it. The tutorials are very helpful. Review Source Response from UpKeep Technologies March 6, 2019 Hey Robert. Thanks for letting us know about the challenges you face with paying for X amount of technicians and retaining that same amount. You can contact us at any time through the "View Plan" page in UpKeep to add/remove technical licenses. JB James B. Team Leader - Maintenance Facilities Services Used the software for: 6-12 months ### "UpKeep Review for Condo Association Application" February 22, 2019 5.0 My work experience primarily dealt with using large, enterprise-type systems. I was surprised to find that UpKeep provided features as standard that large systems charged thousands of dollars for. For example, in our association, we can now bring the community of owners into the maintenance effort with work requests accessed from a cell phone or email. This has greatly improved our maintenance effort when it comes to maintenance needs that our typically found by owners. This has greatly improved that morale and attitude the owner population. Also, board members can now keep track of what work is being done and what vendors are following our standards. We have been using UpKeep for about 8 months and quite happy with the results so far. We hope to do even better in the coming year. Pros The software is very competitive when it comes to cost. We looked at many software options before deciding on UpKeep. For price and performance, it was the best value out there. Cons Developing an asset hierarchy/equipment tree can be cumbersome. When creating a hierarchy, I would like to be able to put my assets in an order that makes sense to me. It is difficult to do this with UpKeep unless you use some trick such as inserting a letter or character in front of the asset. Also, I don't like that a a just-completed PM triggers the immediate creation of the next PM in my backlog. That is, when a quarterly PM is completed, the next scheduled PM immediately appears in my backlog of work. Don't want this to appear until a week or two before, but this is not possible. So, have to work around that. Review Source jC jordan C. Electrical mechanic Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Best Android based asset management I've used so far" March 2, 2019 5.0 It was a little challenging as a user to convince my bosses to use the app to it's full potential. They wanted to hire data scientists which isn't needed because it can just generate charts and graphs almost instantly on its own. They wanted to simplify data into symptoms instead of tracking repairs and damage which is the actual data we needed for root cause analysis. The app is remarkably elegant I trust in it's ability to record and aggregate data but it's only as good as the data you put into it. I can imagine so many uses for an app like this in almost every business I've worked in, but it's limitation is the users. Pros The app is easy to use. Mostly customizable. It has built in data analytics so you can find trends and root cause analysis to present your data almost daily. Depending on how well you set up fields you can be as accurate or focused as your like with your data. I would suggest this to any business large or small that needs to manage assets. Cons It can be a challenge on the users end to really iron out what they really need the app to specifically manage, but ultimately it's up to the user to decide what data they want to track. Some example tutorials would be nice showing examples like how a mechanic might use it to manage repair symptoms and repairs or how a business with expensive tools might keep track of safety and maintenance. Review Source GH Gil H. Customer Rep Construction Used the software for: 1-2 years ### "Upkeep's ease of use" December 29, 2020 3.0 it has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep. Pros I like that the system can be updated when a service has been provided, when the service crew remembers to update the system. Upkeep provides a suggested cost for the service that can be manipulated prior to invoicing. upkeep allows photos and written info for the services completed that day. Cons The upkeep system can be updated when a service has been provided but only when the service crew remembers to update the system. It would be great to have an update reminder alarm for the service crew to enter their info of the services rendered prior to leaving the site, that day. Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day. Upkeep only allows a few photos to be entered in to the system. Prior to leaving the work order entry port. there should be a question that alerts the user that specific info has not been entered. and is required i.e..... addresses, contact info, date and time the service crew is expected.... Reason for choosing UpKeep appeared to be user freindly Review Source Joseph O. Head of Digital Content & Social Media Marketing and Advertising Used the software for: 1-2 years ### "Great Management of Workload, Equipment, and Assets" August 31, 2019 5.0 Pros This is very helpful in the management of our commercial building and helping to keep our tenants happy with the efficient management of our resources. Our maintenance and security teams are well informed about updates and reminders of protocols within the property. Cons It was not so much the software but the implementation of it when we first introduced it into our business ecosystem. But that's more on the attitudes of the staff more than the software itself. Review Source Response from UpKeep Technologies September 19, 2019 Hi Joseph, Thank you for taking the time to leave a review for UpKeep! We are so happy to hear that UpKeep has positively impacted how you keep your tenants happy with efficient communication and management. If you're successful, that means we are successful! And to hear that your maintenance and security teams have experienced better communication makes us so proud of the good work you and the team did rolling this out! I'm sorry to hear that you experience some challenges in implementing this with your team. We do offer free weekly webinars on the importance of and the navigation of the UpKeep app. This is great for new team members and for those staff members that need a refresher! You can find those here: https://www.onupkeep.com/customersupport/webinars/ Thank you again for leaving us a review! We really do take and appreciate your feedback seriously. PR Paul R. Maintenance Manager Food Production Used the software for: 1-2 years ### "Best management tool to have" May 16, 2023 5.0 I have been using UPKEEP for about 2 years. 8 months as the ADMIN. easy to set up, and let my team what is going on with the machines. Pros This product is very easy to use and train others on how to apply it. Cons I cant think of anything I would change. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.