# Page 3 | UpKeep Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is UpKeep the right Facility Management solution for you? Explore 1322 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145635/UpKeep/reviews --- UpKeep 4.6 (1322) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 3 - Reviews of UpKeep ## Showing most helpful reviews Showing 51-75 of 1322 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Matt L. Electronics Tech Information Technology and Services Used the software for: Less than 6 months ### "Software that works for you." December 15, 2020 5.0 Overall the software is working as it was advertised to us. The nice piece about this software is that it integrates an asset management system with a work order system as well as consumable inventory. We like the preventive side as well. The software can send reminders and reoccurring tickets to jobs that happen on a cycle. The key to a product is how well things can be tracked and searched for later on. The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset. That will help with building a budget for replacements and accurate reports. Its nice that we can integrate maintenance and IT together as well as inventory into one platform. Pros We transitioned from another work order software. We shopped for a solid work order software that would meet our needs. We were very specific as to what we wanted, since we out grew our old software. We wanted a product that would automate our day to day jobs as well as keep track of our assets. This software is very easy to use and you can customize it to fit your specific needs. We like that pictures can be added to the job ticket. It is also nice to assign work orders to "teams" rather than individually assigning tickets to specific people then back again. Everyone in the team can update and apply their time to the ticket. The upkeep app is also very handy when out in the field. Cons The integration to our district was pretty smooth, however we did a lot of planning to make this as seamless as possible. I don't have anything negative to say about the software, things that the software cannot do have work arounds. At the end of the day, everything works, that is all that matters. As time goes on more maybe there will be something that needs improved, however customer support is very helpful and I'm sure they will solve the issues that may arise. Reason for choosing UpKeep Features, inventory management, ease of use and the mobile app. Review Source Alexander J. Director Hospitality Used the software for: 1-2 years ### "UpKeep: A Fantastic Tool for Maintenance" April 11, 2019 4.0 Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales. It helped keep my maintenance team much more organized than they would have been without it. I highly recommend it. Pros UpKeep is an excellent tool to help you keep your maintenance projects organized, prioritized, and clearly communicated, particularly when working across dispersed locations. UpKeep allows you to centralize communication into on central database where you can communicate repairs, maintenance, and regularly scheduled preventative maintenance in once location. You have the capacity to analyze all repairs that have occurred historically, log expenses against those repairs, and make intelligent decisions on whether to repair or replace based on that information. This eliminates the need for phone calls, emails, texts, and every other communication method that can confuse maintenance supervisors. It helps prioritize so that your maintenance team can be most effective. You can also add as much detail into the repair requests to make sure the repair needed is very clear. Plus you can add photos. Cons Like most tools, the ramp up and learning stages take a bit of time. If you want to use the tool to its fullest, you'll need to manually input significant amounts of data and have access to historical data on expenses, SKUs, etc. A second challenge is that your maintenance team may feel as if they are pulled away from actual repair work in order to perform the administrative work needed to maintain the tool. Review Source Response from UpKeep Technologies June 18, 2019 Hi Alexander, Thanks for the review! I completely understand the learning curve can be frustrating when learning a new software. However, I am confident that if you compare it to other apps in the CMMS space, you'll find it fairly intuitive. Also, we have loads of video tutorials on our YouTube channel (https://www.youtube.com/channel/UC4ewS5K1zt6TOpZBfXx8Yfw/featured) and an amazing customer support team that's available for you if you need more support! Don't hesitate to reach out at https://www.onupkeep.com/support. JP Jamie P. Grounds & Buildings Manager Events Services Used the software for: 1-2 years ### "A very strong start, but a long way to go yet." February 28, 2019 3.0 We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me. Pros I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way. Cons RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense. Review Source SB Steven B. Regional Maintenance Coordinator Used the software for: 1-2 years ### "Using this software, our company has increased workflow radically " July 3, 2018 5.0 Pros The first point is the ability to categorize work orders, we have been able to pin point the major issues and delivery fast and effective solutions to our care homes. Tracking the progress and being able to update the work order and receive this valuable information direct to a mobile device, whether it be a line of text or a picture. I have noticed that the UpKeep scheduler is now up and running, this is going to save me a lot of time, currently I am taking the jobs and distributing these to the team via a excel spreadsheet, really looking forward to this addition to an already complete package. The overdue work orders are also a great plus for our company, it shows where we are failing and possible target training to an individual who is struggling. The main plus is having the data to analyse on a month by month basis. It show how well the performance of the team and individuals are coping with the work load, what home uses our Regional teams service the most and what areas of expertise are mainly required, again perfect for targeting training to the maintenance operative in the home. We have also used this system to compare our response time to a request, labour cost all against using out side contractors, this itself has ben an eye opener and has saved us. Cons The updates are only available for the users and not the requestors, this is a big issue for us as we are constantly asked 'What's happening' by the general managers of the homes. If there was a way that when the regional team assigned to the task could share the update, ie waiting for parts, called away etc.. Review Source Response from UpKeep Technologies June 20, 2019 Hi Steven, Thank you for your review! It sounds like the reporting features have been especially great for you! Thank you as well for your feedback on how some features - or lack thereof - are affecting you and your team in real time. We're dedicated to constant improvement and learning from situations like these! Helene V. Director, Content Public Relations and Communications Used the software for: Less than 6 months ### "UpKeep ideal for my field equipment" April 28, 2022 5.0 Perfect software for the off-site team to receive their assigned activities and to report the progress of their tasks and their completion. It allowed us to make better use of our working hours, as they spend more time on site, rather than doing office reports. Pros This tool is fairly simple to use, with very specific but easy to access functions. Site workers can access the platform from their phone and receive information on their daily activities and can post their progress and completion. The reports generated by the software are easy to run, plus they are very complete and with all the required information. The best tool for all work teams to keep order in the activities they perform, to have organized all the logistics, inventory, suppliers and machinery, directly from the site. Undoubtedly it is a great investment because it made our work life easier. Cons The barcode reading sometimes fails, which has complicated us to send the information quickly. The image capture does not have the precision or resolution needed to be a quality image, I do not know if it is a problem of misconfiguration of the system or my phone. The program feels a little slow at times, in its mobile version. Review Source GC Gary C. Process Improvement Specialist Machinery Used the software for: 6-12 months ### "UpKeep for a Multiple Facility Manufacturer" March 12, 2019 5.0 This the first full CMMS our organization has ever used. UpKeep was chosen after trying a number of CMMS systems against some basic goals. UpKeep is competent, easy to implement, easy to use and has the best Customer Service team Pros The customer service is the best! Fast and competent replies to issues and feature requests. Ease of use for everybody. Setup and maintaining the system was intensive since we have over 1000 assets spread out over 6 locations and 13 buildings and UpKeep is fast, easy and simple build the database with. The template uploads helped get us going and the inline editing was a great addition. Cons The "View Only" account is a free account. Since we have nearly 50 supervisors and leads, this free account could be the answer for communication and information. They can see open work orders so that they don't double a request. They can see the Preventive Maintenance calendar to plan their production around servicing of the machines. They can see the performance of the maintenance team in their departments. They can do reports. They can see everything. The problem is if one of these "View Only" users submits a work request, they cannot comment on the work order. Commenting on ones work order is only allowed on the free "Requester" account or the paid accounts. At first this wasn't much of a deterrent but having to call or send email to maintenance after submitting a request into UpKeep just to make a comment is tedious when the comment section is already in a work order. It is even worse on mobile because it will let a person type a comment only to pop up a flag saying this is not allowed when pressing "Send". There have been a few frustrated users at this point. I continue hope that the UpKeep team will resolve this and have a communication system that is the best! Review Source Douglas A. Assistant Computer & Network Security Used the software for: 1-2 years ### "Gestion des actifs " September 17, 2023 5.0 Pros Upkeep est un logiciel qui permet la création de bon travail et de rassembler ses propres faits au même endroitOn dispose d'une possibilité en un seul endroit sans avoir a créé diverses rapport séparé C'est un logiciel très simple et fiable Cons J'ai moins aimé les intégrations le format PC n'es pas bien adapté Review Source Response from UpKeep Technologies September 22, 2023 Hi Douglas, thank you for your review! If there's anything else we can do to enhance your experience, please let us know. We're always here for you. sA simon A. Solar Technician Renewables & Environment Used the software for: 1-2 years ### "Using upkeep for solar farm maintenance reporting. " February 22, 2019 4.0 Upkeep has helped hugely in showing clients what we actually do and giving them real times as to how long process may take. Before a list of times and costs were all clients received as to now a full report which shows the lengths taken to complete the tasks . Pros The software is very easy to use on many different formats. Being able to report in real time is very helpful in the field and reports can be generated very easy for instant use. The end reports are very professional and and look the part. Photos added to reports are a good for clients to be able to see the works carried out and being able to add many photos to as many different topics i may need is great. Cons The application needs to have either 3g, 4g or wifi for real time this is great in areas with these capabilities but most solar farms in the middle of no where meaning i need to take photos and write my reports after i have done my job and returned to an area with wifi etc. Also only being able to upload 1 photo at a time makes the process drawn out as you have to keep going back to the report and then finding the photo you need...... There have also been instances when working in areas with 4g etc that reports that have been worked on have lost all info meaning they have to been done again. Review Source Response from UpKeep Technologies June 20, 2019 Hi Simon, Thank you so much for taking the time to leave a review! I'm so excited that UpKeep has improved your ability to show all the hard work that you and your team are doing!!! Our mission is to empower you all in exactly that way to help you to get recognition for the work that might otherwise go unnoticed. In terms of the app needing 3G, 4G, or WiFi, the reason for this is to be able to send and receive updates in real time, especially in cases where team members may be spread across different locations. Providing more offline services may be something we can do in the future, but we hope it's not too much of an inconvenience at the time! SM Sebastian M. Information Tecnology and services Information Technology and Services Used the software for: 1-2 years ### "Es muy facil de implementar." August 3, 2023 5.0 Pros Me encanto que sea un aplicativo muy facil de implementar, sus herramientas son bastante completas y utiles para todas las areas que se requiera. Cons Por el momento no tengo quejas sopre este aplicativo. Review Source Response from UpKeep Technologies August 7, 2023 Hi Sebastian, we appreciate your glowing review! It means a lot to our team. We're dedicated to consistently delivering top-notch quality, and we're ecstatic that we've earned your trust. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! VR Verified Reviewer Student in Industrial Maintenance Mining & Metals Used the software for: 6-12 months ### "UpKeep Review" February 16, 2023 5.0 Overall, I found the UpKeep platform to be a solid solution for computerized maintenance management. While there were some minor issues, the platform was easy to use and helped me effectively manage my preventive maintenance tasks, calendars, equipment maintenance, and inspection projects. I would definitely recommend UpKeep to other businesses looking to improve their maintenance management. Pros I was impressed by the ease of use and user-friendliness of the UpKeep platform. Setting up my tasks and projects was a breeze, and I appreciated how the features were organized in an intuitive way. The ability to access the platform from my mobile phone was also a significant advantage, allowing me to stay in touch with my field teams and keep track of my projects, no matter where I was. Cons Although the UpKeep platform was easy to use, I found that some features were a bit limited. For example, I would have liked to have the ability to customize some of the report templates more to better fit my company's specific needs. I also encountered minor issues with syncing my tasks across different devices, which could be a bit frustrating. Review Source Laureine Claire N. Manager Farming Used the software for: 6-12 months ### "Les missions se gèrent facilement avec UpKeep" September 15, 2023 4.0 Pros UpKeep nous facilite la gestion des facturations et la maintenance préventive offert est un plus à la bonne marche de notre organisation Cons L'accès mobile n'est pas évident nous rencontrons un problème à ce niveau Review Source Response from UpKeep Technologies September 22, 2023 Hi Laureine Claire, thank you for your review! Your satisfaction is our top priority, and we're committed to delivering excellence. If you are still experiencing a snag with mobile access can you please reach out to our customer support team at info@onupkeep.com? We're here to assist you every step of the way! PT Pat T. IT Entertainment Used the software for: 2+ years ### "Great CMMS program, with excellent support with quick turnaround." March 1, 2019 5.0 Upkeep is an upcoming and better with cloud-based maintenance management system. We have been with them for couple of years now and have seen the program emerge and provide better ROI for our organization. It is excellent product for multi facility and has best API integrations opportunities. Pros The ability to snap a picture at the site and upload it to Preventative Maintenance Schedule is great. Their support and programmers have directly worked with us to enhance and implement features they were missing upon our suggestions. It’s a good company with great people. They also have excellent training videos which help end-user to get started with minimum learning curve. Cons The one cons about the program is the pricing structure, which should be more flexible depending on the amount of usage, as some of our site users do not have to use it but we still pay the premium. Review Source Response from UpKeep Technologies March 7, 2019 Hey Pat. it's awesome that you've been using UpKeep since our early days. And thanks for recognizing our efforts to implement new features based on customer feedback. We think that's the best way to evolve! Regarding your comment about pricing and limited-usage users, I recommend taking a look at our different user types again: https://onupkeep.com/customersupport/help-learning/people-teams/what-are-the-different-user-types-within-upkeep/ There might be some instances where site users don't actually need paid licenses and can benefit just as much from an unpaid license (e.g. view-only user). MR Mariel R. Planner Engineer Renewables & Environment Used the software for: 6-12 months ### "La perspectiva de un usuario" April 17, 2023 5.0 Mi experiencia general con UpKeep ha sido positiva. Ha simplificado mis procesos de gestión de mantenimiento y he visto una mejora significativa en la eficiencia de mi equipo. Pros He estado usando UpKeep por un tiempo y debo decir que me ha hecho la vida más fácil. Me encanta lo fácil de usar que es la interfaz, lo que me facilita administrar mis tareas de mantenimiento. Cons Si bien en general estoy contento con UpKeep, encuentro que carece de algunas características que lo habrían mejorado aún más. Por ejemplo, creo que podría beneficiarse de capacidades de informes más detalladas. Review Source RE Robert E. Director Of Operations Hospitality Used the software for: 6-12 months ### "Great For our Small Team" March 1, 2019 5.0 Communication across departments had been a struggle. So Upkeep helps us all be on the same page and know that concerns are addressed right away and not forgotten on some clipboard. Also being able to look back at old requests has helped in creating reports for our board of directors of what we have been doing. Pros This software allows our two Maintenance Techs the ability to see what projects and fixes need to happen at a glance. And its a great motivator to get to check items off once they are done. It is really helpful to allow a wide range of team members to post requests from their phone, and the ability to add a picture takes the guess work out of diagnosing the issue. It was cost effective for us with a small team to have two techs on the account, and people from Upkeep were very helpful in getting our account set up. Cons There have been a few glitches with the software where it was hard to access the information or I was getting too many notifications, but those usually sorted themselves out quickly. Having to pay for each tech on the account makes it harder with employee turnover and training new ones... Are they going to stick around, or are they tech savey enough. But we have key team members with access and they direct any others. And they product is easy enough to use as long as you just get familiar with it. The tutorials are very helpful. Review Source Response from UpKeep Technologies March 6, 2019 Hey Robert. Thanks for letting us know about the challenges you face with paying for X amount of technicians and retaining that same amount. You can contact us at any time through the "View Plan" page in UpKeep to add/remove technical licenses. DM Dave M. Director of Facilities Facilities Services Used the software for: Less than 6 months ### "Excellent CMMS for Facility Managers" December 10, 2018 5.0 It has been great using UpKeep. Our rep did a great job setting me up and getting my technicians trained has been easy as well - and that speaks the simplicity of the application. All my technicians have Galaxy Tab A 7" tablets which they use with the UpKeep app. They're able to receive work orders while in the field, see all info needed to complete the task and close it out from there. Very efficient and effective. No complaints for the team at UpKeep, they really seem like they care about their product and customers. Pros The way it looks. The way it works. Simple, familiar design. Easy to learn and use the interface. A lot about making an application work efficiently and smoothly, is a familiar or simple to use interface, which this meets x 10. Great tools to utilize; from work order requests, to repetitive work, to inputting assets and added users. The dashboard is a great tool to monitor who inputs the most work, or closes the most, to what locations or categories are being worked on the most - and thats all linked with your assets to manage life-cycle of equipment. The support team is very helpful as well. I've had simple questions here and there, and "chatting" on the desktop site yielded very quick responses within minutes of asking. Love the way I can create my own criteria for Assets, ex; Model #, Serial #, Lifespan, Install Date #. This allows my team to custom build the system to work for our facilities needs. Cons Some things still need to be thought out a bit more. A few examples: -Consistency: between the Android app and the Apple app, both are not identical and work a little differently. For instance, the camera interface and drawing options are a lot more extensive on the iPhone. As well terminology doesn't stay consistent, even with the desktop version in an internet browser; "Dashboard" on the app is "Reporting" on the desktop, and within a work order, there are "Details" and "Update" pages on the app, but on the desktop site they're "Details" and "Activity" - but yet they're the same functions. Someone wouldn't understand this until they've used it of course. Review Source Raymond H. Gestion clientèle Broadcast Media Used the software for: 1-2 years ### "Une plateforme incontournable " October 21, 2023 4.0 Pros Upkeep est un logiciel très fiable et facile d'utilisation. Accessible à tout moment, il me permet de rassembler des œuvres au même endroit, il offre également des fonctionnalités de maintenance. Très incontournable. Cons A l'exception du caractère coûteux, Upkeep est un excellent outil de création. Review Source Response from UpKeep Technologies November 3, 2023 Hi Raymond, thank you for your review! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! JB James B. Team Leader - Maintenance Facilities Services Used the software for: 6-12 months ### "UpKeep Review for Condo Association Application" February 22, 2019 5.0 My work experience primarily dealt with using large, enterprise-type systems. I was surprised to find that UpKeep provided features as standard that large systems charged thousands of dollars for. For example, in our association, we can now bring the community of owners into the maintenance effort with work requests accessed from a cell phone or email. This has greatly improved our maintenance effort when it comes to maintenance needs that our typically found by owners. This has greatly improved that morale and attitude the owner population. Also, board members can now keep track of what work is being done and what vendors are following our standards. We have been using UpKeep for about 8 months and quite happy with the results so far. We hope to do even better in the coming year. Pros The software is very competitive when it comes to cost. We looked at many software options before deciding on UpKeep. For price and performance, it was the best value out there. Cons Developing an asset hierarchy/equipment tree can be cumbersome. When creating a hierarchy, I would like to be able to put my assets in an order that makes sense to me. It is difficult to do this with UpKeep unless you use some trick such as inserting a letter or character in front of the asset. Also, I don't like that a a just-completed PM triggers the immediate creation of the next PM in my backlog. That is, when a quarterly PM is completed, the next scheduled PM immediately appears in my backlog of work. Don't want this to appear until a week or two before, but this is not possible. So, have to work around that. Review Source RS Ryan S. Maintenance Manager Food & Beverages Used the software for: Less than 6 months ### "A great start!" December 3, 2019 5.0 My experience over the first month with UpKeep has been very positive. The team in California have been checking in to provide support and they've sent us a ton of QR labels for our assets and stock room. I have worked with five different CMMSs over the past several years and have been responsible for two implementations. This has been the smoothest and easiest one so far... configuration has been easy and it's been warmly welcomed by my team and the organization as a whole. Pros The ease of use and functionality check all of the boxes I was looking for. I get updates on my phone, can track work, and share what we're doing throughout our organization in a way that is simple to understand. The cost and very low barrier to entry has been a huge plus as well. Cons There have been little quirks with the system that have taken a little getting used to. Updating PMs or creating a PO, for example, can be difficult when you click off the screen to update a piece of that (check list, asset, or part) and then the whole thing that was being worked on is lost. Having discreet location differences for assets and stock rooms would be nice, too. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/)[Maintenance Care](https://www.capterra.com/p/133246/Maintenance-Care/) Reason for choosing UpKeep Low cost, low barrier to entry, and the ease of hitting the ground running (fast) is why we've gone with, and are going to continue with, UpKeep. Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We all LOVE your dinks! We're glad to hear our software is helping you and your team manage your assets and facility! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! Salma J. Accountant Financial Services Used the software for: 2+ years ### "An incredible asset management solution." March 17, 2022 5.0 It's simple to carry out preventive maintenance schedules like repairing and inspection with Upkeep. Ease to manage assets and equipments. Pros It's simple to track,manage and control inventories using this tool. It's simple to view and manage financial value and depreciation of assets and equipments. Cons I have nothing to complain since Upkeep suits best all my needs and objectives. Review Source jC jordan C. Electrical mechanic Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Best Android based asset management I've used so far" March 2, 2019 5.0 It was a little challenging as a user to convince my bosses to use the app to it's full potential. They wanted to hire data scientists which isn't needed because it can just generate charts and graphs almost instantly on its own. They wanted to simplify data into symptoms instead of tracking repairs and damage which is the actual data we needed for root cause analysis. The app is remarkably elegant I trust in it's ability to record and aggregate data but it's only as good as the data you put into it. I can imagine so many uses for an app like this in almost every business I've worked in, but it's limitation is the users. Pros The app is easy to use. Mostly customizable. It has built in data analytics so you can find trends and root cause analysis to present your data almost daily. Depending on how well you set up fields you can be as accurate or focused as your like with your data. I would suggest this to any business large or small that needs to manage assets. Cons It can be a challenge on the users end to really iron out what they really need the app to specifically manage, but ultimately it's up to the user to decide what data they want to track. Some example tutorials would be nice showing examples like how a mechanic might use it to manage repair symptoms and repairs or how a business with expensive tools might keep track of safety and maintenance. Review Source MM Mike M. Operations Supervisor Higher Education Used the software for: 2+ years ### "Works great for what we need!" December 3, 2019 5.0 Pros Software is easy to use, and is a great way for our building users to submit requests without a long channel of people having to sign off on something. We get immediate notifications when someone submits something, they get immediate notification when it's been accepted and completed, and we even get reminders when something needs to be completed that hasn't seen any work for a while. Very easy to use and self explanatory for both the users and administrators. Cons Not necessarily the software's fault, but sometimes people will submit work requests that are vague on location or their precise needs, so if there are additional prompts that may be able solicit more info that'd be great. Always depends on the user though. Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! GH Gil H. Customer Rep Construction Used the software for: 1-2 years ### "Upkeep's ease of use" December 29, 2020 3.0 it has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep. Pros I like that the system can be updated when a service has been provided, when the service crew remembers to update the system. Upkeep provides a suggested cost for the service that can be manipulated prior to invoicing. upkeep allows photos and written info for the services completed that day. Cons The upkeep system can be updated when a service has been provided but only when the service crew remembers to update the system. It would be great to have an update reminder alarm for the service crew to enter their info of the services rendered prior to leaving the site, that day. Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day. Upkeep only allows a few photos to be entered in to the system. Prior to leaving the work order entry port. there should be a question that alerts the user that specific info has not been entered. and is required i.e..... addresses, contact info, date and time the service crew is expected.... Reason for choosing UpKeep appeared to be user freindly Review Source leonardo M. Microsoft Office Marketing and Advertising Used the software for: Less than 6 months ### "Linda aplicación de configuración" December 10, 2022 3.0 Es una buena aplicación para poder ordenar el teléfono. A volver a instalar algún día. Pros Puedes mandar una ordenado tus archivos y configuraciones. Cons No hay nada malo, solo que no es muy diferente a otras aplicaciones. Reason for choosing UpKeep 9 bendecido para probarla y recomendarse la un amigo. Review Source pL paul L. chief operating officer Civic & Social Organization Used the software for: 1-2 years ### "simplify work flow with upkeep" June 3, 2023 5.0 Using the application has simplified work in the organization Pros upkeep has simplified the workflow in the organization, i like the CMMS features which are so nice for maintenance management system, upkeep is so easy to use by every one Cons The application sometimes be slower when using its and this effects work to be accomplished in period of time Review Source Joseph O. Head of Digital Content & Social Media Marketing and Advertising Used the software for: 1-2 years ### "Great Management of Workload, Equipment, and Assets" August 31, 2019 5.0 Pros This is very helpful in the management of our commercial building and helping to keep our tenants happy with the efficient management of our resources. Our maintenance and security teams are well informed about updates and reminders of protocols within the property. Cons It was not so much the software but the implementation of it when we first introduced it into our business ecosystem. But that's more on the attitudes of the staff more than the software itself. Review Source Response from UpKeep Technologies September 19, 2019 Hi Joseph, Thank you for taking the time to leave a review for UpKeep! We are so happy to hear that UpKeep has positively impacted how you keep your tenants happy with efficient communication and management. If you're successful, that means we are successful! And to hear that your maintenance and security teams have experienced better communication makes us so proud of the good work you and the team did rolling this out! I'm sorry to hear that you experience some challenges in implementing this with your team. We do offer free weekly webinars on the importance of and the navigation of the UpKeep app. This is great for new team members and for those staff members that need a refresher! You can find those here: https://www.onupkeep.com/customersupport/webinars/ Thank you again for leaving us a review! We really do take and appreciate your feedback seriously. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.