# UpKeep Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of UpKeep Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of UpKeep Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/145635/UpKeep --- # UpKeep Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 12, 2025 Written byLaura Burgess Laura Burgess Senior Content Analyst Laura Burgess is a content analyst at Capterra with more than a decade of journalism experience and specializing in B2B SaaS adoption across various industries. She analyzes market trends and SMB tech, providing insights on topics such as AI-d... [See bio & all articles](https://www.capterra.com/resources/author/laura-burgess/) Senior Content Analyst Edited byCaroline Rousseau Caroline Rousseau Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor Written by [Laura Burgess](https://www.capterra.com/resources/author/laura-burgess/) Senior Content Analyst Laura Burgess is a content analyst at Capterra with more than a decade of journalism experience and specializing in B2B SaaS adoption across various industries. She analyzes market trends and SMB tech, providing insights on topics such as AI-driven sales automation and its impact on the customer experience (CX). Laura's research has been featured in Australian publications such as ABC News, HR Leader, Inside Retail, Dynamic Business, Retail Biz, and Technology Decisions. Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UpKeep UpKeep Overview: ### Key takeaways Insights from verified Capterra reviews UpKeep is a maintenance management tool mainly used by small businesses in industries such as real estate, food and beverage, and healthcare that need to manage maintenance tasks across multiple sites. It’s notable for its mobile-first design and preventive maintenance tools that help teams stay organized on the go. While some mention limitations in reporting and admin permissions, many say it effectively supports their day-to-day operations. ### Our verdict UpKeep offers clear value for small businesses that need to coordinate maintenance across multiple locations, especially when mobile access is essential. Its preventive maintenance tools and intuitive interface support daily workflows, though some reviewers point to limitations in reporting and admin controls. Entry pricing is accessible, but advanced features require higher-tier plans. Top alternative Featured Overall rating Based on 1,320 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Pros & cons Intuitive and simple operation Streamlined team collaboration tools High cost and limited flexibility Frequent glitches and reliability problems Starting price $20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UpKeep?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.onupkeep.com&name=UpKeep) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UpKeep 4.6 (1,320) VS. [4.8 (993)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price $20 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,314) Ease Of Use 4.8 (1,773) Value For Money 4.5 (1,076) Value For Money 4.7 (1,599) Customer Service 4.7 (1,101) Customer Service 4.8 (1,679) ## UpKeep alternatives UpKeep may not suit teams needing deeper reporting, more flexible admin roles, or broader offline functionality. If the interface or feature mix doesn’t align with your workflows or budget, other maintenance tools may offer a better operational fit. [4.8 (738)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing [4.5 (384)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/) Starting price Contact vendor for pricing [4.4 (443)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/) Starting price Contact vendor for pricing [4.5 (628)](https://www.capterra.com/p/74916/Fiix/reviews/) Starting price $45.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/145635/UpKeep/alternatives/) ## Who uses UpKeep? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple operation 95% positive reviews out of 331 Most reviewers describe ease of use as crucial, highlighting quick learning, intuitive navigation, and straightforward setup. High cost and limited flexibility 37% negative reviews out of 115 Some users comment pricing is steep, advanced features require upgrades, and plans lack customization for smaller teams. Nolan H Buyer, 51 - 200 employees. "From the beginning, the approximate monthly user license fee near $100 seemed high, but not for a system that was sold to us as an all-encompassing platform. As it turns out, Upkeep fell far short of that level. " Streamlined team collaboration tools 95% positive reviews out of 123 Most users report team communication improves with shared work orders, clear task assignment, and responsive support. David O software developer , 11 - 50 employees. "using the application to share work orders has helped us to accomplish more task as team since we can support one another" Frequent glitches and reliability problems 57% negative reviews out of 84 Some reviewers describe recurring bugs, app crashes, and synchronization issues that disrupt workflow and create frustration. Clean and intuitive interface design 95% positive reviews out of 74 Most reviewers find the user interface easy to navigate, visually organized, and simple for new users to adopt. Update delays and inconsistencies 39% negative reviews out of 62 Some users report updates cause slow refreshes, inconsistent terminology, and occasional difficulties accessing recent changes. priscilla N life insurance agent, 51 - 200 employees. "you cant use the application while running updates but updating it takes a lot of time, this needs to be improved" ## UpKeep's interface UpKeep’s interface centers on mobile usability, with a layout that supports fast task execution and minimal onboarding. Most teams find it easy to navigate, though occasional bugs and slowdowns are noted in reviews, especially when managing large asset lists. 2+ Laura Burgess Senior Content Analyst UpKeep’s mobile-first interface makes it easy to stay organized, especially when managing work orders on the go. Most teams adapt quickly with minimal training. While some mention an occasional lag, the overall layout supports fast navigation and daily task flow. Ease of Use 4.6 (1,314) 4.6 Based on 1,314 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Laura Burgess Senior Content Analyst UpKeep’s highest-rated features help your team stay proactive and organized, especially when managing recurring tasks and coordinating work across locations. The mobile access and scheduling logic make it easier to keep operations moving without bottlenecks. Features 4.4 (1,309) 4.4 Based on 1,309 reviews The UpKeep features below were rated the highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from all published reviews. Work order management 4.1 (43) 43 reviewers rated this feature Create, assign, and monitor maintenance tasks in real time. Teams benefit from mobile access, which allows quick issue logging and status updates from anywhere. This feature supports faster coordination and helps reduce delays in task completion. Preventative maintenance 4.1 (39) 39 reviewers rated this feature Automate recurring maintenance tasks and track service schedules to reduce downtime and extend asset life. This feature helps teams stay ahead of equipment issues and maintain consistent service intervals across multiple locations. Billing and invoicing 3.5 (20) 20 reviewers rated this feature Billing and invoicing allow teams to track service costs and generate invoices. While functional, this feature lacks depth and flexibility compared to dedicated financial tools, making it less useful for teams with complex billing needs. Real-time data 3.6 (16) 16 reviewers rated this feature Real-time data aims to provide instant updates on asset status and task progress. However, reviewers note delays in syncing and occasional gaps in visibility, especially when switching between mobile and desktop views. Multi-tier asset hierarchy 0 reviewers rated this feature Define and visualize up to four levels of asset relationships to improve root cause analysis, preventive maintenance planning, and system resilience. This helps teams understand dependencies and optimize asset performance. Custom asset fields 0 reviewers rated this feature Create and filter asset-specific fields such as currency, dropdowns, and dates. These fields can be used in dashboards and reports, allowing teams to tailor asset data to business needs and improve tracking accuracy. Asset tracking enhancements 0 reviewers rated this feature Track asset depreciation, warranty status, and check-in/check-out activity to maintain visibility into asset value and usage. These updates support better cost control and utilization monitoring. All key features (185) Define levels of authorization for access to specific files or systems 33.33% of 9 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 33.33% of 3 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 28.57% of 7 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 20.00% of 5 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling 0% of 0 reviewers... Schedule appointments via a calendar 0% of 0 reviewers... Manage adding fixed assets to proposed budgets 0% of 0 reviewers... Manage assets throughout their lifecycle to optimize profit 0% of 0 reviewers... Manage, prioritize and plan for capital expenses 0% of 0 reviewers... Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle 45.83% of 24 reviewers that rated this feature as important or highly important Track asset depreciation, warranty status, and check-in/check-out activity to maintain visibility into asset value and usage. These updates support better cost control and utilization monitoring. 0 reviewers rated this feature Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws 100.00% of 1 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. 0% of 0 reviewers... Automatically populating fields or sections within a form 0% of 0 reviewers... Automatically create schedules based on business needs or employee availability and qualifications 0% of 0 reviewers... Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 0% of 0 reviewers... Scan barcodes to ensure accurate pricing and label tracking 60.00% of 5 reviewers that rated this feature as important or highly important Identify and track items using barcode tags or RFID (radio-frequency identification) tags 0.00% of 2 reviewers that rated this feature as important or highly important Compare key metrics for the business against prominent players in the industry 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 43.75% of 16 reviewers that rated this feature as important or highly important Billing and invoicing allow teams to track service costs and generate invoices. While functional, this feature lacks depth and flexibility compared to dedicated financial tools, making it less useful for teams with complex billing needs. 20 reviewers rated this feature Material list of manufacturing parts and associated costs 0% of 0 reviewers... Accounting functionality within the system, not requiring integration with third-party tools 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 37.93% of 29 reviewers that rated this feature as important or highly important Schedule the calibration of instrumentation and maintenance requirements 0.00% of 1 reviewers that rated this feature as important or highly important Track the status of assets and whether they're checked in or out 0.00% of 1 reviewers that rated this feature as important or highly important An itemized to do list that can be edited as tasks are completed 0% of 0 reviewers... Schedule in-person or online classes 0% of 0 reviewers... Ensure all properties are adhering to government and legal codes 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 0% of 0 reviewers... Designed to serve commercial properties 0% of 0 reviewers... Track and manage adherence to policies for any service, product, process, or supplier 75.00% of 4 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders 0% of 0 reviewers... Identify component attributes like servers, hardware, software, and manage relationships across all services 0% of 0 reviewers... Centralized database of stakeholders and their contact information such as names, address, phone number etc. 0% of 0 reviewers... Track, store, and access client contracts or licenses 0% of 0 reviewers... Process to track, record, and analyze expenses that occurred over the entire duration of a given project 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0% of 0 reviewers... Create and filter asset-specific fields such as currency, dropdowns, and dates. These fields can be used in dashboards and reports, allowing teams to tailor asset data to business needs and improve tracking accuracy. 0 reviewers rated this feature A collection of customer information such as contact details, demographics, previous interactions, etc. 10.00% of 10 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 36.36% of 11 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 16.67% of 6 reviewers that rated this feature as important or highly important Alter the layout and content of reports 50.00% of 2 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 0% of 0 reviewers... Import and export data to and from software applications 0.00% of 5 reviewers that rated this feature as important or highly important Graphical representation of data 0% of 0 reviewers... Track and manage the decline in value of assets and plan for improvements 100.00% of 1 reviewers that rated this feature as important or highly important Electronic signing method that validates the authenticity and integrity of a digital document 0% of 0 reviewers... Manage sending personnel and resources to a site as needed 0.00% of 1 reviewers that rated this feature as important or highly important Plan when and how to dispose of outdated or decommissioned assets 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 0.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 100.00% of 1 reviewers that rated this feature as important or highly important Track unplanned equipment or network failures 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 0% of 0 reviewers... Digitally sign online documents 0.00% of 3 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability 0% of 0 reviewers... Track energy consumption and/or manage energy-saving measures. 0% of 0 reviewers... Manage procedures that ensure organizational equipment remains in working condition 0% of 0 reviewers... Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed 0% of 0 reviewers... Track the location of specific equipment at all times 0% of 0 reviewers... Manage and track high-value assets including office equipment, furniture & more 0% of 0 reviewers... Manage the maintenance of building facilities 0% of 0 reviewers... Schedule facilities, such as athletic fields, venues, and convention centers based on their availability 0% of 0 reviewers... Track and store information regarding failed inspections 100.00% of 1 reviewers that rated this feature as important or highly important Store and access documents, forms, and photos in one centralized place 0% of 0 reviewers... Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history 0% of 0 reviewers... Management of commercial motor vehicles for work-related purposes 0% of 0 reviewers... Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork 0.00% of 1 reviewers that rated this feature as important or highly important Designed to be used by kindergarten, primary, middle, and senior secondary schools. 0% of 0 reviewers... Form predictions based on past and present data/trends 0% of 0 reviewers... Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system 16.67% of 6 reviewers that rated this feature as important or highly important Store, manage and track all forms in a centralized location 0% of 0 reviewers... Monitor and track fuel consumption and costs 0% of 0 reviewers... Search for specific words or phrases within a document or database 0% of 0 reviewers... System to support the positioning, navigation, and timing (PNT) measurements of an object or individual 0% of 0 reviewers... Information, data and reports that are being tracked over time 100.00% of 1 reviewers that rated this feature as important or highly important Process images and automatically scan for data 0% of 0 reviewers... Manage and track all disruptions and incidents 0% of 0 reviewers... Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards 50.00% of 6 reviewers that rated this feature as important or highly important Cross-checking financial records with physical inventory counts and records 0% of 0 reviewers... Monitor product stock levels 50.00% of 22 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply 50.00% of 30 reviewers that rated this feature as important or highly important Maintain and control the stock level of inventory 0% of 0 reviewers... Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items 40.00% of 5 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes 66.67% of 3 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations 0% of 0 reviewers... Monitor the movement of one or more IT assets throughout the organization 100.00% of 1 reviewers that rated this feature as important or highly important Collect, organize, and track inventory/product data including item numbers, descriptions, etc. 0% of 0 reviewers... Calculate total itemized costs, including initial costs and any changes 0% of 0 reviewers... Manage and track all job information and associated tasks 40.00% of 5 reviewers that rated this feature as important or highly important Establish procedures for monitoring locations of keys 0.00% of 1 reviewers that rated this feature as important or highly important Group and package individual but related items as one package set 0.00% of 1 reviewers that rated this feature as important or highly important Report on the allocation and distribution of labor costs across projects 0% of 0 reviewers... Identify the physical location of an individual, asset, device, etc. 0% of 0 reviewers... Manage, maintain and track the performance of assets and equipment 0% of 0 reviewers... Schedule predetermined or ad hoc maintenance services and labor requests 66.67% of 6 reviewers that rated this feature as important or highly important Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations 0% of 0 reviewers... Create custom maps 0% of 0 reviewers... Material requirements planning software manages the scheduling and inventory control for manufacturers. 0% of 0 reviewers... Manufacturing execution systems focus on quality control in the production process. 0% of 0 reviewers... Access software remotely via mobile devices 39.13% of 46 reviewers that rated this feature as important or highly important Capture signatures via mobile devices 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 100.00% of 3 reviewers that rated this feature as important or highly important Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels 0% of 0 reviewers... Manage and support multiple locations 0.00% of 2 reviewers that rated this feature as important or highly important Define and visualize up to four levels of asset relationships to improve root cause analysis, preventive maintenance planning, and system resilience. This helps teams understand dependencies and optimize asset performance. 0 reviewers rated this feature Ability of websites, web applications, or mobile applications to function without an active internet connection 0% of 0 reviewers... Book meetings and appointments through a website or digital platform 28.57% of 7 reviewers that rated this feature as important or highly important Track/log the amount of time employees worked per job using a timer 0% of 0 reviewers... Track orders throughout the fulfillment process 0% of 0 reviewers... Track parts inventory levels and manage re-stocking 0% of 0 reviewers... Swipe a credit card or manually process payments while with the customer in the field 0% of 0 reviewers... A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms 0.00% of 4 reviewers that rated this feature as important or highly important Automate recurring maintenance tasks and track service schedules to reduce downtime and extend asset life. This feature helps teams stay ahead of equipment issues and maintain consistent service intervals across multiple locations. 39 reviewers rated this feature Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements 53.85% of 39 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency 0% of 0 reviewers... Streamlining repetitive tasks and activities through automated and predefined workflows 33.33% of 3 reviewers that rated this feature as important or highly important Organize and manage all processes/procedures involved in purchasing goods and/or services 0% of 0 reviewers... Ability to link barcodes or serial numbers with specific items for identification 71.43% of 7 reviewers that rated this feature as important or highly important Plan and schedule the use of production resources 0% of 0 reviewers... Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee 0% of 0 reviewers... Plan and coordinate all the resources, costs and time needed to execute assignments 0% of 0 reviewers... Create, send, and track purchase orders and their statuses 33.33% of 3 reviewers that rated this feature as important or highly important Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity 0% of 0 reviewers... Matrix barcode that stores information 0% of 0 reviewers... Ensure that quality requirements and standards are met across production processes 0% of 0 reviewers... Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. 0% of 0 reviewers... Generate quotes or estimates for customers 50.00% of 2 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 0% of 0 reviewers... Real-time data aims to provide instant updates on asset status and task progress. However, reviewers note delays in syncing and occasional gaps in visibility, especially when switching between mobile and desktop views. 16 reviewers rated this feature Active monitoring of systems, applications, or networks 0% of 0 reviewers... Notifications that are delivered to users as soon as an event occurs 14.29% of 7 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0% of 0 reviewers... Based on availability, instantly confirm or deny a request when a new booking is made 46.67% of 15 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 25.00% of 8 reviewers that rated this feature as important or highly important Schedule repeating appointments based on a duration of time 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 0.00% of 3 reviewers that rated this feature as important or highly important Purchase and replenish product stock based on inventory levels and needs 0% of 0 reviewers... Allows service businesses to track ongoing repairs 0% of 0 reviewers... Sample of reports that could be customized as needed or used as is 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 100.00% of 1 reviewers that rated this feature as important or highly important Review, approve and cancel requests for goods/services to be purchased 0% of 0 reviewers... Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event 0% of 0 reviewers... For residential properties 0% of 0 reviewers... Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process 0% of 0 reviewers... Track and facilitate returns of products sold 100.00% of 1 reviewers that rated this feature as important or highly important Identify and analyse the reasons behind accidents 0% of 0 reviewers... Plan daily routes to optimize employee scheduling and provide directions 0% of 0 reviewers... Identify and assess hazards to ensure the well-being of employees, assets, and the environment 0% of 0 reviewers... Plan availability and assign specific time slots for tasks and resources 46.67% of 30 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria 66.67% of 3 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 0.00% of 2 reviewers that rated this feature as important or highly important Track and assign specific serial numbers to products 0% of 0 reviewers... Track work performed and resources used for past customers, sites, or assets 52.94% of 17 reviewers that rated this feature as important or highly important Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more 0% of 0 reviewers... Internal and external product tracking codes 0% of 0 reviewers... Manage occupancy and space utilization in facilities and buildings 0% of 0 reviewers... Track the status over time for a request, process, asset, or transaction 0% of 0 reviewers... Track information, qualifications, and contact details of subcontractors 0% of 0 reviewers... Manage all supplier data and operations 0% of 0 reviewers... Manage the planning and execution of supply chain activities 0% of 0 reviewers... Attach digital tags to documents and assets for identification, search, or monitoring purposes 0% of 0 reviewers... Create, manage and track all task activities and progression 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks 25.00% of 4 reviewers that rated this feature as important or highly important Oversee technicians and track their assigned work orders 0.00% of 2 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 54.55% of 11 reviewers that rated this feature as important or highly important Allows fleets and service businesses to track the condition of tires on their vehicles 0% of 0 reviewers... Track and document the history, application, or location of an item or activity 0% of 0 reviewers... Review data from past periods to reveal recurring tendencies and predict future performance 0% of 0 reviewers... Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 0.00% of 1 reviewers that rated this feature as important or highly important Allows fleets and service businesses to track information about their vehicles. 0.00% of 1 reviewers that rated this feature as important or highly important Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer 0% of 0 reviewers... Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. 0% of 0 reviewers... Track revisions and updates made to files and navigate between different versions 0% of 0 reviewers... Allow organizations to streamline the check-in process for visitors. 0% of 0 reviewers... Manage and track operations and inventory within warehouses 0% of 0 reviewers... Track the duration and expiration of warranty as well as any obligations under that warranty 0.00% of 1 reviewers that rated this feature as important or highly important Create a new work order 77.78% of 9 reviewers that rated this feature as important or highly important Create, assign, and monitor maintenance tasks in real time. Teams benefit from mobile access, which allows quick issue logging and status updates from anywhere. This feature supports faster coordination and helps reduce delays in task completion. 43 reviewers rated this feature Create, design and manage workflows for repetitive tasks 100.00% of 2 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Laura Burgess Senior Content Analyst UpKeep’s highest-rated features help your team stay proactive and organized, especially when managing recurring tasks and coordinating work across locations. The mobile access and scheduling logic make it easier to keep operations moving without bottlenecks. Features 4.4 (1,309) 4.4 Based on 1,309 reviews ## Pricing Value for money 4.5 (1076) UpKeep’s entry plan starts at $20 per user, per month, or $240 billed annually. This is lower than the average SMB budget, with most buyers spending between $50 and $100 per month on maintenance management software. Pricing scales by user count, and higher-tier plans offer more customization and reporting features. UpKeep offers a 7-day free trial. Free Trial [View pricing plan details](https://www.capterra.com/p/145635/UpKeep/pricing/) Essential $20.00 Per User,Per Month It includes: - Unlimited Work Orders - Custom Tasks - Unlimited Request User Licenses - Asset Management - 24/7 Phone, Email, Chat Support - Intelligence Suite (AI Features) Premium $55.00 Per User,Per Month It includes: - Preventive Maintenance Optimization - Custom Checklists - Inventory Management/Costing - Time and Manpower Tracking - 30 Day Analytics & Reporting - Intelligence Suite (AI Features) Value for money 4.5 (1,076) 4.5 Based on 1,076 reviews ## Integrations Popular integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Procore](https://www.capterra.com/p/56250/Procore/) Laura Burgess Senior Content Analyst Even without direct integrations, UpKeep can still support SMB workflows through manual exports and internal reporting tools, helping your operations lead maintain visibility across assets and teams. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (1101) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (1,101) 4.7 Based on 1,101 reviews ## User reviews Overall rating 4.6 Based on 1,320 reviews Filter by rating 5(900) 4(370) 3(41) 2(9) 1(0) Mentioned topic Sorted by most recent AU Anonymous User DMV Clerk Automotive ### "Upkeep review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 8, 2025 My overall experience has been great. I am surprised that many more people don’t know or are using UpKeep. Pros I like how I am able to streamline work, manage assess and tracks inventory all in one place. It takes away the usage of having to keep up with it via paper Cons Only thing I can say I don’t like about upkeep is that I did not find out about this sooner as I have had nothing but great experiences Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Founder Machinery ### "Alright Experience" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 May 30, 2025 it was expensive for what it gave me and buggy too. The customer support was not the best because they took forever to answer Pros It's alright, mobile app was nice for my technicians, and I was able to track the reporting on my work orders for my team Cons Wasn't able to customize at all, and the system was done more often than not which caused too many problems for me and my team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Engineer Machinery ### "Everyday use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 30, 2025 I use it daily at my workplace, and it gets the job done. It keeps record of all the maintenance done to the assets that are listed Pros Solid software for daily maintenance of production assets, easy to get around and constant updates to the product. Cons Some of the user functions are missing from the software, sometime when there are too many assets or parts listed, it gets hard to navigate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Brandon R. Registered Behavior Technician Hospitality ### "My Experience With UpKeep" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 26, 2025 While UpKeep has a relatively slow UI and occasional bugs, I think it facilitates easy creation, assignment, and tracking of work orders in real time very well. Pros I really love that it offers great benefits for businesses, such as reduced downtime, improved efficiency, and enhanced asset management. Cons I don't like that there is limited customization, higher costs for advanced features, and limited automations in free or lower-tier plans. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mehran S. manager Information Technology and Services ### "UPKEEP! A great asset operations management platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 8, 2025 My overall experience has been very positive. It has helped our organization to become more efficient in doing day to day operations and also perform long term reviews. Pros The thing which i most like about upkeep is its availability of different options to do different tasks. You can do almost everything with upkeep from managing people, asset management, access to reports and analytics etc. Cons It has a learning curve and takes some time to get used to as there are many different options which can easily be messed up with one another. I take some time to learn about the software Switched from [Slack](https://www.capterra.com/p/135003/Slack/) [UpKeep DataHub](https://www.capterra.com/p/10006083/UpKeep-DataHub/) because our work required to the other program had limited options Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MO Mehmed Oguz S. Research Assistant Higher Education ### "With UpKeep asset management is quite easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 24, 2025 Pros For the management of the assets UpKeep is a reliable platform. Cons UpKeep should release a a version which is enriched in term of third party integrations. Switched from [Fiix](https://www.capterra.com/p/74916/Fiix/) [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) UpKeep is a betetr option in terms of inventory management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Amber M. Office Manager Hospital & Health Care ### "Good Program with UpKeep" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 18, 2025 UpKeep has so far been a positive experience. No major hang ups or mishaps. No major technical issues as of yet. Again, so far it has definitely been a positive experimence with Upkeep! Pros I like all the features available for the UpKeep program.. It's user friendly for all of our employees using it to up to date. Cons I like all the features available for the Upkeep program.. It's user friendly for all of our employees using it to up to date. So far, there really isn't anything I dislike or like least about UpKeep. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Marika B. Human Resource Manager Health, Wellness and Fitness ### "UpKeep Is an Amazing and Friendly CMMS Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 30, 2024 So far so good. the experience I have with UpKeep is amazing. Pros UpKeep has been a consistent and friendly CMMS solution that suits our company's needs. I love the ease of customization of UpKeep. Cons I do not have reasons to complain about UpKeep. UpKeep is amazing and flawless. Switched from [Limble](https://www.capterra.com/p/162600/Limble-CMMS/) [Eagle CMMS](https://www.capterra.com/p/120750/Maxpanda-CMMS/) [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) [Valuekeep](https://www.capterra.com/p/142381/Valuekeep/) [TME CMMS](https://www.capterra.com/p/123384/TME-CMMS/) UpKeep is more consistent and friendly to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG shauna g. packager Hospital & Health Care ### "app easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 10, 2024 overall I like the features and ease of the app Pros it is quick and easy to put in a request. Cons didn't like that i cannot see the notes left by the tech Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jeffrey B. Owner Consumer Goods ### "Me keeping it up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 9, 2024 My overall was good and still is good so far Pros What it's used for was right on time for me Cons Nothing so far and hope to keep it up... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145635/UpKeep/reviews/) ## FAQs UpKeep offers a 7-day free trial across all plans, but it does not have a permanently free version. The Lite plan starts at $20 per user, per month, and includes basic asset tracking and preventive maintenance. Yes, UpKeep supports offline access on its Professional and Enterprise plans. Users can view, update, and draft work orders offline, and changes sync once they are reconnected. UpKeep does not publicly claim HIPAA compliance. While it offers strong security features like ISO 27001 and HTTPS encryption, healthcare organizations should confirm compliance needs directly with the vendor. Yes, UpKeep offers a mobile app for iOS and Android, which allows technicians to create, update, and manage work orders from the field. The app supports barcode scanning, photo uploads, and real-time updates. UpKeep connects with other systems via API, Webhooks, and Zapier. These links allow SMBs to automate workflows and sync data across platforms, though native integrations are limited to higher-tier plans. UpKeep provides 24/7 support via phone, email, and in-app chat. Users can also access a help center with troubleshooting guides and FAQs. Account cancellation requires 30 days’ notice via email. UpKeep does not cap the number of users per plan. However, pricing is per licensed user, and roles vary from administrators to technicians, each with specific permissions. No, UpKeep does not offer Gantt chart functionality. Instead, it focuses on work order scheduling and preventive maintenance triggers based on meter readings and asset status. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from UpKeep’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [5 Key Maintenance Management Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-maintenance-management-software-features/) Published May 29, 2024 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [6 Top-Rated Free CMMS Software](https://www.capterra.com/resources/top-free-cmms-software/) Published March 20, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) and [Ayush Mohan Dixit](https://www.capterra.com/resources/author/ayush-mohan-dixit/) Popular comparisons [Fracttal One vs UpKeep](https://www.capterra.com/compare/145635-159911/UpKeep-vs-Fracttal)[MaintainX vs UpKeep](https://www.capterra.com/compare/145635-179296/UpKeep-vs-GetMaintainx)[Limble vs UpKeep](https://www.capterra.com/compare/145635-162600/UpKeep-vs-Limble-CMMS)[eMaint CMMS vs UpKeep](https://www.capterra.com/compare/100468-145635/eMaint-CMMS-vs-UpKeep)[Maintenance Connection vs UpKeep](https://www.capterra.com/compare/12444-145635/Maintenance-Connection-vs-UpKeep) [Asset Essentials vs UpKeep](https://www.capterra.com/compare/113574-145635/AssetEssentials-vs-UpKeep)[Fiix vs UpKeep](https://www.capterra.com/compare/74916-145635/Fiix-vs-UpKeep)[EZO vs UpKeep](https://www.capterra.com/compare/124047-145635/EZOfficeInventory-vs-UpKeep)[eWorkOrders CMMS vs UpKeep](https://www.capterra.com/compare/90092-145635/eWorkOrders-CMMS-vs-UpKeep)[SafetyCulture vs UpKeep](https://www.capterra.com/compare/141080-145635/iAuditor-vs-UpKeep)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)