Map My Customers

Map My Customers


4.5 / 5
27 reviews

Who Uses This Software?

Field sales and field service companies of all sizes.


Average Ratings

27 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.99/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Map My Customers
  • www.mapmycustomers.me
  • Founded 2015
  • United States

About Map My Customers

Map and share your customers. Increase your sales numbers and sync informationt to your mobile devices.


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Map My Customers Features

  • Analytics
  • Content Management
  • Dashboard Creation
  • Filtered Views
  • OLAP
  • Relational Display
  • Simulation Models
  • Visual Discovery

Map My Customers Reviews Recently Reviewed!


Having just taken on a new product, I am on the road again. Searching for a Route Planner....

Mar 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Following previous bad experiences with various apps that look beautiful but fail on functionality, I have to say this is a fabulous piece of software. Having not had to plan road trips and cold calling for a some years, I felt sure there must "be an app for that". Wow, this is it. The ability to maximize one's time and search for new prospects in a given area is fantastic. There is an automatic check-in feature and an email/app notification of overdue reminders for use when follow-ups have been scheduled. Brilliant. The customer support is world class, I cannot fault the enthusiasm of the team in helping me get set up. It works on both Desktop (for me Mac) and mobile. The iOS is stunningly beautiful, whilst the Android app mimics the UI of the desktop. I understand a new Android update is coming inQ2. Not complicated, but feature reach, it is a little difficult to learn. I have only been on this for one week and had great help from all at MMC in getting up to speed. Nothing is too much trouble for them. Any field sales professionals should try this - it works. I also tried Badger but have been swayed by two things - the clean modern UI and the support. Thank you Steve and all the team...

Cons: There is a lack of consistency in the date format across the app which drives me nuts. I am sure they can fix it. e.g 4/3/2018 - in the States that is 3rd April but in Europe the 4th March. In some parts of the app, it is shown as 4 March 2018 so it would be great if this is carried throughout as much of the data in the app is for contact management and date relevant. As stated in the previous paragraph, I am only in week one and will have more to say in a couple of weeks time so will update the review then.

Overall: Much more efficieny use of time, both on the road and at the planning stage.

I use this app EVERY day and have recommended it to my entire team

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clear, easy, simple, straightforward. These are a few things that describe MMC. I came from using road warrior for one year over to MMC at the suggestion of 2 other account managers on my team. Since then I recommend it to my team of 10 and we will be hosting Trainings on it as well. We love that we can color code our accounts, make notes in individual accounts, and add unlimited stops. I'm definitely a convert!- road warrior has not been touched for months now!

Cons: My biggest complaint may not be because of MMC, but I think it might be, because I did not have this issue when using road warrior - ever. -About 8 times out of 10, when I go to map and am routed over to my map app, it will only show as "preview" it won't let me click "start" so I have to copy and paste the address over to Google maps. It takes time out of my day. Again I don't know if this is on MMC, but it seems to be.

Also, sometimes it maps the locations I put in incorrectly and if I don't double check will take me waayyy the other way out from where I'm needing to go (this has actually happened before on a long day where I forgot to check! Took me 20 min the opposite way until I noticed!)

Would love for there to be a search option for us to search stores which may be our accounts. As in you sign up "Tires To You" and search "Tires to You" on your map and it pulls it right up from Google maps, instead of having to type all the info in manually. This is one good feature road warrior had.

Overall: Very happy with it and will continue to use!

Excellent straight forward app with good support

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I'm most impressed by the ease of use of this application. The mobile (ios) platform is simple and intuitive. It's easy to get around and the features they have work very well. It's easy to narrow down customers by specific fields or by geographic location. Their support team is also fantastic. Whenever I have had an issue they are quick to respond and are always looking for feedback on how they can make the program better. If you have any suggestions, they will pass the information along and it may get added to the product roadmap.

Cons: The desktop version of Map My Customers is more clunky and I've had issues with it freezing on me. It's also less intuitive, but it does have more features available, like reporting. I have been told the desktop browser version is getting overhauled soon, so this may resolve these issues.

Overall: The overall experience with Map My Customers has been great. It's our solution to track our company's field reps and our customers in one program. We were previously using two different programs to complete this task and it was more difficult and time consuming for our reps to operate.

Huge time saver!

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Map My Customer allows me to stay organized, keep all of my customer base in order and save windshield time by mapping the best route for me.

Cons: The only negative thing I have to say is regarding the chat feature and their customer service. An employee would message me - asking if I had any questions or concerns - which is an awesome feature. I would reply with a question - the employee would reiterate the question and then I wouldn't get a reply for several hours. This was super frustrating - especially if I was in the middle of trying to learn how to navigate one of the features. It was usually one employee in particular that did this. I finally requested a phone call and got all of my questions answered that way,

Overall: MMC has truly been a lifesaver! No customer falls through the cracks and it allows me to be super organized and saves so much of my time. You truly do get what you pay for.

Capterra loader

Fantastic app was great support.

Jun 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Customer service is totally awesome. Just an all-around great app, and fully featured when used online with the PC. Integrate beautifully to iOS calendar.

Cons: Wish it had auto capitalize. This is the only thing I did not enjoy. I found this a little frustrating but not a dealbreaker by any means.

A Cat Food Tale

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: colors, ease of set up, ease of use and reliability.

Cons: I don't really know how to explain it but I wish the app didn't refresh all the time (like in between seeing stores). Sometimes I'm in a shitty service area and I can't pull up the next part of my route. I think once the route is set, there should be an option to use the route "offline".

Easy to deploy

Apr 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Auto check ins by site, route creating and saving. Sharing contacts and routes. Knowing where we are on our government clients. Site information

Cons: Nothing yet has been great to start with the organization helped our staff get organized and keep track of leads

mapping customers made easy

Apr 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to physically see my customers on a map which allows me to visualize the locations of customers in relation to one another. This makes planning sales calls much easier as I can see where customers are in each area. There are other great features too like email alerts when you will be in the area for example. This is a great tool which saves time and effort in planning customer visits.

Cons: This is app did not have any drawbacks. However, the only thing I would change is the customer business name and point of contact on the map. Currently the contact name is what comes up on the map, where I would prefer the company name, or at least offer this as an option.

Overall: Time saving by mapping customers vs looking up customers on maps online individually and trying to figure out distances, time to travel between customers, how many customers can I see in a day, etc. A very handy time saving, organizational tool which will benefit any sales person with a territory to cover.

Wonderful customer service

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the mapping and colored pins. I can use the mapping to figure out possible routes.

Cons: The thing I like lease about this software is that when mapping a possible route, the map shows me how far the leads are in miles but not minutes. I am finding that I need to know minutes because some customers are hard to reach.

Overall: I save a lot of time when calling leads because I know where they are located. Before Map My Customers, I had to input each lead's address into google or apple maps, and this was very time-consuming. So once I figured out all that, now I use the program to keep notes on the leads and also to input reminders.

NOT ENOUGH MEMORY! POOR CODE! COMPANY DOES NOT BACK SOFTWARE!

Nov 12, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The idea of loading my list data, creating a route and giving our salesmen a plan for each day. The "idea" is good, but the product is poorly designed and does not have enough memory for even three states worth of data.

Cons: POORLY CODED. NOT ENOUGH MEMORY. CONSTANT REBOOT REQUIRED. ENOUGH SAID!

Overall: I just canceled my account. I canceled because after 6-months of BS'ing me about the new "upcoming" version that would fix all of the problems that we have had, I have waited long enough and spent enough money. I do not trust your company. Their word is worthless!

The software does not work! It takes forever to load. The new version was promised last May 2018 it is now November 12th, 2018. The software is poorly coded and the company does not back their software. It just spins and spins. I pre-paid for the whole year and spent several hundred dollars on my other agents getting the data to work and it has never worked. They do not have enough memory so with only three states worth of data the system takes forever to load and you have to reboot, refresh and you get so frustrated that you close it all together.

MMC would Not refund my money after making promises for over 6-months and never producing their promised software. They lied to me for months and do not take responsibility for their software! I canceled my account today! Terrible!!

Capterra loader

Efficient, Easy to use, necessary tool for Sales Reps

Apr 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I had tried Badger Maps first since I had heard so much about it. For me, there was a steep learning curve to it and to be honest...I just don't have that kind of time to invest. This app made it SO easy to do everything from start to finish. I now have a great handle on my customers, my leads, my routes, etc. WELL WORTH THE MONEY after the initial trial period ends.

Cons: Only drawback I have found is that it can sometimes be glitchy when using the app on my laptop. The glitches are easy fixes though and really minimal.

Map My Customers helps make Sales Reps' lives easier and make more money!

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best aspect of Map My Customers is the visual representation you can get of all of your accounts. If you are in a certain region, it's easy to find your accounts in that area and see how they are segmented based on prioritization. You no longer have to worry about setting a specific route, as Map My Customers can do it for you!

Cons: Since Map My Customers is not directly linked to our company's CRM, any new accounts a rep acquires must be manually entered into the app. You just have to remember to update your new accounts or else you risk forgetting about them.

Overall: Map My Customers has made my life so much easier and mad me much more efficient. It is so helpful to have a mapped out version of my day, and be able to group accounts however I want. Can't think of a reason why a sales rep would not want to use this app!

Easy and efficient

Jun 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm a sales rep and this app has been a lifesaver in maintaining organization. Easy to navigate and a ton of useful functions to increase efficiency.

Cons: The price jump between the lowest package and the package higher.

Overall: It's been exactly what I've needed as an independent sales representative. My days are incredibly more efficient and I've been able to contact accounts a lot more frequently thanks to a few of the tools available on this app.

Capterra loader

MMC for Start-ups

Jan 28, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: To you all,

MMC has been an AMAZING tool for us to evaluate & FULLY realize the potential of our new business.

I suggest you map your business with MMC before jumping blindly to your new dream!

At the stage of our business, this was a legit investment

Thank you MMC!

C from The Humans Lab

Cons: Missing a bit of text match by UNPARALLELE CUSTOMER SERVICE

Overall: very good: 4.5 / 5

MMC Review

Jun 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Just wanted to express my opinion on this app.

I've used various apps to log customers and keep records etc. This app is however by far the best and most versatile app. All the functions involved in this app truly help the speed and functioning of my day to day actions.

Using routes and setting up various customers within the route and optimising it really saves tremendous amounts of time.

Keeping on top of customers, sales and service has been easier than ever since using the app.

I would highly recommend this product!

Cons: The biggest con with this program is when optimising a route it doesn't take into account traffic/live traffic. This can effect the finish time drastically.

Love the Dashboard Feature

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Dashboard Feature is ideal to quickly understand sales activity and where opportunities lie in the sales funnel.

Cons: Would like to see capability to have trip reports sent out via email automatically.

Excellent GPS based CRM getting better and better everyday

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, quick, intuitive, fast and reactive customer service

Cons: still things to be improved (link to calendar, cache on mobile app etc)

Overall: Really helped me to geolocate my customers and a huge amount of time saved. Easy to set up and use. The Ios app is quite good and getting better and better everyday !

Great app

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very helpful and easy to use while on the road, love seeing my customers on the map, like having contact info and ease of adding notes with check in

Cons: Would like to add images to emails, make the emails seems more visually appealing and interesting to encourage opening

Great for route planning.

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This app makes it easy to import a mass customer list and then prioritize those customers using different colored pins. It's a huge time saver and make routing super easy. The customer support is great too. I can usually use the chat feature and get a response within minutes.

Cons: A few years ago I forgot my password and it was a huge ordeal to have my password change, but I'd guess this has been fixed by Now.

Overall: Routing my customers is way easier now.

CRM, Routing, and Canvassing!

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price, features, and functionality is what attracted me to the app.

Cons: I have Zero dislikes. It works great and doesn't require IT configurations .

Overall: I use it daily for my investing business, which consists of canvassing, routing, and good note taking.

Map My Customers, Great Application for Demographiscs

Apr 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Fantastic aid for our outsale sales (insurance) in daily routing of day's visits.

Cons: Although distance in miles is shown, it would be nice to have distance in time to arrive.

Great for mapping

Mar 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are a lot of features that are available for a field sales person

Cons: Check ins and mapping customers can be buggy

Overall: Good experience I will keep experimenting with this app for a while.

Great for the field

Jan 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It helps me to visualize my area at a glance.

Cons: I haven't run into many issues since I started using the program

Overall: I don't need to scramble to find customer information or navigate the field

Be assertive when investing your money

Aug 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The city where the University I work for is located relatively large. This makes marketing campaigns very comprehensive, as well as investing money. Using the Map My Customers tool, it was possible to analyze where the majority of the candidates are enrolled and to program the media to these locations. This made us more assertive and helped to save money.

Cons: The tool could be faster. It takes a while to load the selected functions and from time to time the page gets frozen.

Great but not all that I need

Apr 18, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Mapping feature. Automation into phones maps for drive routes. Can be used on all platforms with no issues.

Cons: Lack of column customizations. Native CRM is too basic. Needs more intergrations to other companies.

Good Price

May 22, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The pricing doesnt compare to other route optimizers

Cons: Not the easiest software to get used to.

May my Customers for Business

Dec 04, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: great software to get a clear picture on locations of all customers and prospects.

Cons: can be slow to upload information and takes time to learn all functions of the software.