# Map My Customers Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Map My Customers the right Route Planning solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145636/Map-My-Customers/reviews --- Map My Customers 4.5 (69) [View alternatives](https://www.capterra.com/p/145636/Map-My-Customers/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Map My Customers Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Carlos M. A Regional Sales ManagerCapital Markets, 11 - 50 employeesUsed the software for: 1-2 years. “Incredibly helpful to track deals, sales people and the sales funnel.“ June 9, 2020 MC Mitch C Outside SalesChemicals, 51 - 200 employeesUsed the software for: 6-12 months. “sometimes the filtering is tough to navigate and not all of the features apply to both mobile and desktop versions“ September 24, 2025 Omar M Environmental engineeringEnvironmental Services, Self-employedUsed the software for: Less than 6 months. “Great involvement with the city, liquid and simple to utilize.“ December 27, 2021 AO Amber O Client success manager Financial Services, 201 - 500 employeesUsed the software for: 1-2 years. “I love the convenience and efficiency that this app entails!“ July 21, 2020 Joe W Territory ManagerMedical Devices, 201 - 500 employeesUsed the software for: Less than 6 months. “Keeps me extremely organized and easy to use.“ July 9, 2020 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andy W. Outside Sales Wholesale Used the software for: 1-2 years ### "Awesome tool for sales organization and planning" April 1, 2020 5.0 Overall it has been great. Was kind of a pain at first getting all the info uploaded, but now I use it every day and I think it provides a lot of value. Pros Being able to create optimized routes is my favorite feature. Lets me hit as many customers as possible each day in the most efficient way possible. Cons Can be confusing to use. Lots of updates and changes. Switched from [RoadWarrior](https://www.capterra.com/p/167797/Road-Warrior/) I assume my company made the switch because MMC is more in depth and has more features. Review Source VR Verified Reviewer Account Manager Architecture & Planning Used the software for: 2+ years ### "getting better" November 18, 2019 4.0 the overall MMC experience has been ok. When out in the field it is a bit slow to connect. MMC dropped the email blast and I really enjoyed that capability but I have found another external service for that and very happy with it. Pros most of all i like ease of use, its very helpful to locate clients nearby when on a road trip or location. I wish we could set some defaults when adding a contact such as country. I am in the USA and it would be nice to have that as a default. also, I would like to be able to move some of the fields to suit my needs, it takes up time to scroll down the page to find the field you want Cons Sometimes and it seems when I need it most it wont connect in the field so I am constantly waiting for the software to work in the field compared to my office wi fi where it performs perfectly. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) MMC was very cost effective, now I see the pricing has gone up Review Source MF MIKE F. SALES MANAGER Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "The concept is a great idea but still has a lot of bugs to workout." November 27, 2019 3.0 As a manager I see a big advantage for using the MMC software. There are several bugs that need to be worked out, but all in all it is a good software. I still like the old IPhone version better as it fit our needs and was very user friendly. Pros I like the fact that all of the customers are located on one map and are easy to locate with a tap of the screen. This gives the salesman the ability to quickly plan a route for the day to work more efficiently. The fact that the salesman is able to be as detailed as possible with in the account tab helps them manage and grow the account to the best of their ability. Cons The new platform went away from some of the reports that we used on a daily basis. We have tried to recreate them but to this point we are unable to do it. The reports are not pulling all of the data. The other issue we are having are the bugs in the system. The app will turn off for no reason and will not always save the data entered. Reason for choosing Map My Customers The MMC platform (IPhone) at the time met our needs and was user friendly. The new platform has some added features that we do not use in our business structure. Review Source VR Verified Reviewer Business Solutions Advisor Financial Services Used the software for: 6-12 months ### "Cool app, but poor interface" February 6, 2020 5.0 With MMC we solved several problems such as keeping track of who we needed to follow up with etc...but the app was just to slow. (time is money) Pros I used this CRM for 1 year. I enjoyed the pin drops and the map routing feature which made my life easier while driving on the road all day. Cons It's a very laggy app. It usually crashes because I have too many leads to load. The support was just not there either. I waited 3 weeks for a reply because I was having issues with the App. Switched from [RabbitCRM](https://www.capterra.com/p/180485/RabbitCRM/) We made the switch because, we wanted more features. Review Source TC Tiffany C. Sales Luxury Goods & Jewelry Used the software for: 2+ years ### "MMC" May 8, 2020 5.0 I am able to quickly find or add customers while in the road without having to use my laptop. Pros I like the mapping function and note taking. Cons I wish you could add images to the emails within the app. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Map My Customers Customer service loaded my database for me. That was extremely helpful. Review Source MC Mitch C. Outside Sales Chemicals Used the software for: 6-12 months ### "Map My Customer is the best" September 24, 2025 5.0 I highly recommend, easy to check in, search for like companies while in a certain area and maximize your sales time in front of customers. Pros Super user friendly with a lot of great features that are constant evolving to allow for the best interface available to the public. Cons sometimes the filtering is tough to navigate and not all of the features apply to both mobile and desktop versions Review Source Hayden L. Account Executive Aviation & Aerospace Used the software for: Less than 6 months ### "Low cost, high reward" March 13, 2020 5.0 Every trip I ever take (I travel weekly) has a route that came from Map My Customers. I was spending hours trying to figure out how to be more efficient that I now don't have to worry about. I can spend the time I was using to find the right route on preparing for my meetings. Game changer. Pros Huge fan of MMC. The ability to see your customers mapped geographically, and then to use that to map the most efficient route is incredible. Saves me time and money ever single week. I won't go back to life without Map My Customers. Cons I think the estimated time of arrival feature could be improved. There needs to be a way to change your departure time so that the ETA of each stop is also updated. I'd also like to be able to have it calculate the ETA of my arrival at home instead of my last stop. Reason for choosing Map My Customers Low cost and integration with HubSpot. Great customer support as well. The free trial was easy and working with the team sold me. Review Source Ryan W. Product Support Sales Rep Oil & Energy Used the software for: 6-12 months ### "Great source that’s only getting better " November 18, 2019 4.0 Keeps me well organized, gives me alarms for when I need to reach out to customers, and plans my day. Pros How organized, and efficient it makes your time, and day! Cons All the updates makes it so I can never log back in, and it has always been very challenging to do the updates. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Overall I’m very happy with MMC. Review Source Carlos M. A. Regional Sales Manager Capital Markets Used the software for: 1-2 years ### "Sales Sales Sales" June 9, 2020 4.0 Overall good product. Incredibly helpful to track deals, sales people and the sales funnel. Pros The follow up process is seem seamless. No more deals falling through the cracks. Input the information once and click click click your following up as often as you see fit. Cons Some migration issues with the data but overall good information. Review Source Shawn X. Territory Manager - IL & WI Machinery Used the software for: 1-2 years ### " Fantastic app was great support. " June 4, 2018 5.0 Pros Customer service is totally awesome. Just an all-around great app, and fully featured when used online with the PC. Integrate beautifully to iOS calendar. Cons Wish it had auto capitalize. This is the only thing I did not enjoy. I found this a little frustrating but not a dealbreaker by any means. Review Source BW Bev W. Marketing Medical Practice Used the software for: Less than 6 months ### "Huge time saver! " March 6, 2019 5.0 MMC has truly been a lifesaver! No customer falls through the cracks and it allows me to be super organized and saves so much of my time. You truly do get what you pay for. Pros Map My Customer allows me to stay organized, keep all of my customer base in order and save windshield time by mapping the best route for me. Cons The only negative thing I have to say is regarding the chat feature and their customer service. An employee would message me - asking if I had any questions or concerns - which is an awesome feature. I would reply with a question - the employee would reiterate the question and then I wouldn't get a reply for several hours. This was super frustrating - especially if I was in the middle of trying to learn how to navigate one of the features. It was usually one employee in particular that did this. I finally requested a phone call and got all of my questions answered that way, Review Source TP Thomas P. Outside Sales Facilities Services Used the software for: 1-2 years ### "Easy To Use - Limits Windshield Time" July 21, 2020 4.0 Pros The routing options are very helpful. Allows me to efficiently route my day and limits my driving time. Cons I wish Map My Customers could link to my companies CRM so I can easily pull up order history and info. Review Source KD Kyle D. Pricing Analyst Industrial Automation Used the software for: 6-12 months ### "Easily accessible and helps build sales force data" November 20, 2019 5.0 Pros It has made the input of customer data very easy for our sales force. Cons I do not care for the layout of the list view of accounts. It looks jumbled. Review Source CR Chad R. Field Sales Consultant Medical Devices Used the software for: Less than 6 months ### "Map My Customers helps make Sales Reps' lives easier and make more money!" April 8, 2019 5.0 Map My Customers has made my life so much easier and mad me much more efficient. It is so helpful to have a mapped out version of my day, and be able to group accounts however I want. Can't think of a reason why a sales rep would not want to use this app! Pros The best aspect of Map My Customers is the visual representation you can get of all of your accounts. If you are in a certain region, it's easy to find your accounts in that area and see how they are segmented based on prioritization. You no longer have to worry about setting a specific route, as Map My Customers can do it for you! Cons Since Map My Customers is not directly linked to our company's CRM, any new accounts a rep acquires must be manually entered into the app. You just have to remember to update your new accounts or else you risk forgetting about them. Review Source LZ Larry Z. Territory Manager Medical Devices Used the software for: Less than 6 months ### "Easy to use but a bit spendy." September 13, 2020 4.0 Pros Once all the information is entered initially, the program is very easy to use and add additional information. Customer service is exceptional!!! Always available to trouble shoot and take suggestions very seriously. Cons The cost is a little high; $60/month. Have to pay $10 more per month for monthly vs. $600/ year-($50/month) Review Source VR Verified Reviewer President Machinery Used the software for: 1-2 years ### "Love the Dashboard Feature" April 5, 2019 5.0 Pros Dashboard Feature is ideal to quickly understand sales activity and where opportunities lie in the sales funnel. Cons Would like to see capability to have trip reports sent out via email automatically. Review Source DH Dan H. Territory mgr Wholesale Used the software for: Less than 6 months ### "Best app to manage a territory " February 3, 2020 5.0 I recently took over a new territory with 65 accounts. This app has made it so much easier to organize and be able to utilize my time. Great product and highly recommended Pros Being able to not only nap my accounts but color code and take notes as well. Cons Minor issue with follow up function. It could be better Review Source DH Darryl H. investor Real Estate Used the software for: Less than 6 months ### "CRM, Routing, and Canvassing!" May 3, 2019 5.0 I use it daily for my investing business, which consists of canvassing, routing, and good note taking. Pros The price, features, and functionality is what attracted me to the app. Cons I have Zero dislikes. It works great and doesn't require IT configurations . Review Source RR Richard R. Entrepeneur Insurance Used the software for: 6-12 months ### "Map My Customers, Great Application for Demographiscs" April 4, 2019 5.0 Pros Fantastic aid for our outsale sales (insurance) in daily routing of day's visits. Cons Although distance in miles is shown, it would be nice to have distance in time to arrive. Review Source AM Ashley M. Marketing Manager Construction Used the software for: Less than 6 months ### "Amazing Software" February 27, 2020 5.0 Pros Our team enjoys the features and functions that MMC offers. Cons There is a learning curve if you are need to the software, but the staff are very helpful. Review Source YK Yuri K. Marketing Analyst Education Management Used the software for: Less than 6 months ### "Be assertive when investing your money" August 28, 2018 5.0 Pros The city where the University I work for is located relatively large. This makes marketing campaigns very comprehensive, as well as investing money. Using the Map My Customers tool, it was possible to analyze where the majority of the candidates are enrolled and to program the media to these locations. This made us more assertive and helped to save money. Cons The tool could be faster. It takes a while to load the selected functions and from time to time the page gets frozen. Review Source KO Kyle O. Sales Rep Used the software for: 1-2 years ### "Great for route planning. " June 25, 2018 5.0 Routing my customers is way easier now. Pros This app makes it easy to import a mass customer list and then prioritize those customers using different colored pins. It's a huge time saver and make routing super easy. The customer support is great too. I can usually use the chat feature and get a response within minutes. Cons A few years ago I forgot my password and it was a huge ordeal to have my password change, but I'd guess this has been fixed by Now. Review Source MC Maria C. Marketing Analyst Education Management Used the software for: 6-12 months ### "Interesting but not so useful for my company" August 13, 2019 4.0 Pros I liked the idea of ​​the tool, of mapping where my customers might be and that would help the strategy of my marketing campaigns. Cons Unfortunately, I found the tool confusing, I couldn't clearly extract the data I needed, and eventually we stopped using it Review Source DF Damien F. Manager Used the software for: Less than 6 months ### "Having just taken on a new product, I am on the road again. Searching for a Route Planner...." March 9, 2018 5.0 Much more efficieny use of time, both on the road and at the planning stage. Pros Following previous bad experiences with various apps that look beautiful but fail on functionality, I have to say this is a fabulous piece of software. Having not had to plan road trips and cold calling for a some years, I felt sure there must "be an app for that". Wow, this is it. The ability to maximize one's time and search for new prospects in a given area is fantastic. There is an automatic check-in feature and an email/app notification of overdue reminders for use when follow-ups have been scheduled. Brilliant. The customer support is world class, I cannot fault the enthusiasm of the team in helping me get set up. It works on both Desktop (for me Mac) and mobile. The iOS is stunningly beautiful, whilst the Android app mimics the UI of the desktop. I understand a new Android update is coming inQ2. Not complicated, but feature reach, it is a little difficult to learn. I have only been on this for one week and had great help from all at MMC in getting up to speed. Nothing is too much trouble for them. Any field sales professionals should try this - it works. I also tried Badger but have been swayed by two things - the clean modern UI and the support. Thank you Steve and all the team... Cons There is a lack of consistency in the date format across the app which drives me nuts. I am sure they can fix it. e.g 4/3/2018 - in the States that is 3rd April but in Europe the 4th March. In some parts of the app, it is shown as 4 March 2018 so it would be great if this is carried throughout as much of the data in the app is for contact management and date relevant. As stated in the previous paragraph, I am only in week one and will have more to say in a couple of weeks time so will update the review then. Review Source AR Abigail R. Texas Regional Manager Financial Services Used the software for: Less than 6 months ### "I use this app EVERY day and have recommended it to my entire team" April 5, 2019 5.0 Very happy with it and will continue to use! Pros Clear, easy, simple, straightforward. These are a few things that describe MMC. I came from using road warrior for one year over to MMC at the suggestion of 2 other account managers on my team. Since then I recommend it to my team of 10 and we will be hosting Trainings on it as well. We love that we can color code our accounts, make notes in individual accounts, and add unlimited stops. I'm definitely a convert!- road warrior has not been touched for months now! Cons My biggest complaint may not be because of MMC, but I think it might be, because I did not have this issue when using road warrior - ever. -About 8 times out of 10, when I go to map and am routed over to my map app, it will only show as "preview" it won't let me click "start" so I have to copy and paste the address over to Google maps. It takes time out of my day. Again I don't know if this is on MMC, but it seems to be. Also, sometimes it maps the locations I put in incorrectly and if I don't double check will take me waayyy the other way out from where I'm needing to go (this has actually happened before on a long day where I forgot to check! Took me 20 min the opposite way until I noticed!) Would love for there to be a search option for us to search stores which may be our accounts. As in you sign up "Tires To You" and search "Tires to You" on your map and it pulls it right up from Google maps, instead of having to type all the info in manually. This is one good feature road warrior had. Review Source Similar Products Featured ## Related categories [Field Sales](https://www.capterra.com/field-sales-software/)[Data Visualization](https://www.capterra.com/data-visualization-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.