# Page 2 | Map My Customers Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Map My Customers the right Route Planning solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145636/Map-My-Customers/reviews --- Map My Customers 4.5 (69) [View alternatives](https://www.capterra.com/p/145636/Map-My-Customers/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Map My Customers ## Showing most helpful reviews Showing 26-50 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Jonathan P. Systems Engineer Automotive Used the software for: 6-12 months ### "Excellent straight forward app with good support" August 15, 2018 5.0 The overall experience with Map My Customers has been great. It's our solution to track our company's field reps and our customers in one program. We were previously using two different programs to complete this task and it was more difficult and time consuming for our reps to operate. Pros I'm most impressed by the ease of use of this application. The mobile (ios) platform is simple and intuitive. It's easy to get around and the features they have work very well. It's easy to narrow down customers by specific fields or by geographic location. Their support team is also fantastic. Whenever I have had an issue they are quick to respond and are always looking for feedback on how they can make the program better. If you have any suggestions, they will pass the information along and it may get added to the product roadmap. Cons The desktop version of Map My Customers is more clunky and I've had issues with it freezing on me. It's also less intuitive, but it does have more features available, like reporting. I have been told the desktop browser version is getting overhauled soon, so this may resolve these issues. Review Source LP Lexi P. Administrative Assistant Construction Used the software for: 2+ years ### "Great Software" January 7, 2020 5.0 Pros This software is easy to use from both a managing and using perspective. They are constantly making things better. Customer support is super easy to get into contact with. Cons To save data, the app does not constantly refresh. If I am in the office adding leads, the sales person has to remember to hit reload once in awhile, to have an updated list of leads. Alternatives considered [Badger Maps](https://www.capterra.com/p/148607/Badger-Maps/) Review Source ET Edward T. Cooperative Education Coordinator Education Management Used the software for: 2+ years ### "Map My Customers is great for Cooperative Education" November 20, 2019 5.0 I am required to track students that are out to work on a monthly basis. They are spread out over a large geographic area. Map My Customers is a great way to ensure that I am doing my site visits monthly and allows me to get a great visual of who I need to go visit and when. Pros Easy to use. Friendly Customer Service. Ability to change colors of my pins on the map once a visitation has occurred. Cons I use the software for something it wasn't designed to do so I am quite happy with it. I have not identified any "cons". Review Source Zachary R. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Tracking what you’ve done" November 18, 2019 5.0 Pros Great for keeping track of who what and where you’ve gone, seen, and done. The pins on the map make it easy to make a route and visualize it. Cons Desktop is a little clunky. Pressing ctrl + mouse wheel is annoying. Review Source Cassandra N. Marketing Manager - West Commercial Real Estate Used the software for: 1-2 years ### "Map My Customers Review" December 16, 2020 5.0 Excellent. Great customer service and wonderful response time! Pros It is very easy to use, especially being able to upload a CSV sheet to establish all addresses. Cons I don't feel the need for a people feature since I have that information under companies. Switched from [ZeeMaps](https://www.capterra.com/p/210469/ZeeMaps/) ZeeMaps didn't meet our needs Review Source SK Scott K. Owner Real Estate Used the software for: 6-12 months ### "NOT ENOUGH MEMORY! POOR CODE! COMPANY DOES NOT BACK SOFTWARE!" November 12, 2018 1.0 I just canceled my account. I canceled because after 6-months of BS’ing me about the new "upcoming" version that would fix all of the problems that we have had, I have waited long enough and spent enough money. I do not trust your company. Their word is worthless! The software does not work! It takes forever to load. The new version was promised last May 2018 it is now November 12th, 2018. The software is poorly coded and the company does not back their software. It just spins and spins. I pre-paid for the whole year and spent several hundred dollars on my other agents getting the data to work and it has never worked. They do not have enough memory so with only three states worth of data the system takes forever to load and you have to reboot, refresh and you get so frustrated that you close it all together. MMC would Not refund my money after making promises for over 6-months and never producing their promised software. They lied to me for months and do not take responsibility for their software! I canceled my account today! Terrible!! Pros The idea of loading my list data, creating a route and giving our salesmen a plan for each day. The "idea" is good, but the product is poorly designed and does not have enough memory for even three states worth of data. Cons POORLY CODED. NOT ENOUGH MEMORY. CONSTANT REBOOT REQUIRED. ENOUGH SAID! Review Source Kyle S. Owner Chemicals Used the software for: Less than 6 months ### "Great app for map visualization " December 12, 2019 5.0 Awesome! Pros The integrations with other platforms. Matches up to most popular crm a with leads, contacts, and accounts. I like how it automatically logs visits. You can also keep track of calls and other tasks Cons Can’t filter by territories and can’t add a pin by clicking on the map but I heard they are working on this Switched from [SPOTIO](https://www.capterra.com/p/157701/SPOTIO/) They didn’t have a strong integration Review Source RC Ryan C. Outside Sales Wholesale Used the software for: 1-2 years ### "Still many bugs to work out" March 31, 2020 4.0 I have been able to visit customers of mine who I normally would not plan in a route but I am able to make time to see them by using the lasso tool before going to my next meeting. Pros I enjoy the ability to plan my days in advance, execute during the day, as well as salvage days that don't go as planned. Cons The mobile app is not as easy to use as the website. I prefer to do all note inputting online after my day in the field which is less tedious but still not smooth. Review Source Stacy S. Strategic Account Manager Apparel & Fashion Used the software for: Less than 6 months ### "Efficient, Easy to use, necessary tool for Sales Reps" April 11, 2018 4.0 Pros I had tried Badger Maps first since I had heard so much about it. For me, there was a steep learning curve to it and to be honest...I just don't have that kind of time to invest. This app made it SO easy to do everything from start to finish. I now have a great handle on my customers, my leads, my routes, etc. WELL WORTH THE MONEY after the initial trial period ends. Cons Only drawback I have found is that it can sometimes be glitchy when using the app on my laptop. The glitches are easy fixes though and really minimal. Review Source KM Kathleen M. Physician Liaison Medical Practice Used the software for: 6-12 months ### "Great app!" November 21, 2019 5.0 Pros I love the mapping feature that the app has to offer. This is very helpful when I am traveling and I get to see nearby referring doctors that are near the area. This gives me a better understanding of the target zones that I need to hit and how to map out my route. Cons Sometimes customer service is hard to reach. Overall, great product. Reason for choosing Map My Customers I choose Map My Customers because for the price, it's great. They have definitely stepped up their game and added user friendly features both online and on mobile. Review Source TG Tristan G. Manager Environmental Services Used the software for: 2+ years ### "Quality and price point with great service!" May 6, 2020 5.0 Helped every aspect of our business. Pros Pricing structure and reminder, mapping features. Cons Take some time to learn how to use properly, but there are so many features and this is a good thing. Reason for choosing Map My Customers features and price Review Source Alec R. Account Rep Medical Devices Used the software for: Less than 6 months ### "Best CRM App" March 24, 2020 5.0 I am better able to keep track of previous conversations rather than reliant on memory. Pros I love how easy it is to look up a customer right after you get done with a meeting and immediately be able to put in activities and notes on the conversation. The App aspect is really able to make this easier especially on the go. Cons Adding a customer in can be time consuming and there are a lot of fields. Review Source Christian L. General Manager at The Humans Lab inc Recreational Facilities and Services Used the software for: Less than 6 months ### "MMC for Start-ups" January 29, 2019 4.0 very good: 4.5 / 5 Pros To you all, MMC has been an AMAZING tool for us to evaluate & FULLY realize the potential of our new business. I suggest you map your business with MMC before jumping blindly to your new dream! At the stage of our business, this was a legit investment Thank you MMC! C from The Humans Lab Cons Missing a bit of text match by UNPARALLELE CUSTOMER SERVICE Review Source JB Juan B. Outside Sales Facilities Services Used the software for: 1-2 years ### "EASY TO USE - " March 23, 2020 4.0 A very good tool to use if you drive to see customers. It will pay for itself easily. Pros Easy to use. Keep your sales calls on track. Saves windshield time by helping maximize your routes Great Tech Support Cons It takes a bit of time to get the hang of it. Review Source AD Amy D. amy.dudley@weruva.com Retail Used the software for: 6-12 months ### "A Cat Food Tale" April 15, 2019 5.0 Pros colors, ease of set up, ease of use and reliability. Cons I don't really know how to explain it but I wish the app didn't refresh all the time (like in between seeing stores). Sometimes I'm in a shitty service area and I can't pull up the next part of my route. I think once the route is set, there should be an option to use the route "offline". Review Source RM Ralph M. Marketing Representative Insurance Used the software for: 1-2 years ### "Love It " October 31, 2019 5.0 Saves me so much time after building routes. Pros It makes me my job so much more productive! Cons At times it may take some time to upload but could be the areas I am working in. Review Source VR Verified Reviewer Sales Financial Services Used the software for: I used a free trial ### "Great product" March 4, 2020 4.0 Pros I love that it is easy to use and that it keeps all of my information in one place and that i can create routes for my day. Cons I think that this software is still improving everyday and that it doesn’t show my account numbers even when i have tried to import many times. Review Source Joe W. Territory Manager Medical Devices Used the software for: Less than 6 months ### "Amazingly Efficient" July 9, 2020 5.0 Keeps me extremely organized and easy to use. Pros Being able to input info in the go. Saving time on routes and being organized to allowing for more customers to be seen. Cons I do not find anything I dislike. I would recommend map my customers to any outside sales representative. Review Source EH Ernst H. Director Apparel & Fashion Used the software for: 6-12 months ### "Ripped Off" July 25, 2019 1.0 It was an average experience. The company has upgraded to Appolo. Unless I pay for a new service without any refund for what I have paid. My access is denied. Mapmycustomers has reneged on my contract with them. They have terminated an existing contract. Pros It is an average product that is reflected by the price. Cons I paid for a service in advance for 12 months. When the system was upgraded, there was no option to complete the original contract. Mapmycustomer is holding me to ransom. Unless I upgrade. My access is denied and they have terminated their service with me. Reason for choosing Map My Customers Considering that it was supported by Google. I expected there to be business ethic that could be trusted. I was wrong Review Source LO Lawrence O. Area Sales Manager Maritime Used the software for: 6-12 months ### "mapping customers made easy " April 22, 2019 5.0 Time saving by mapping customers vs looking up customers on maps online individually and trying to figure out distances, time to travel between customers, how many customers can I see in a day, etc. A very handy time saving, organizational tool which will benefit any sales person with a territory to cover. Pros The ability to physically see my customers on a map which allows me to visualize the locations of customers in relation to one another. This makes planning sales calls much easier as I can see where customers are in each area. There are other great features too like email alerts when you will be in the area for example. This is a great tool which saves time and effort in planning customer visits. Cons This is app did not have any drawbacks. However, the only thing I would change is the customer business name and point of contact on the map. Currently the contact name is what comes up on the map, where I would prefer the company name, or at least offer this as an option. Review Source AJ Alice J. Virtual Assistant Telecommunications Used the software for: Less than 6 months ### "Wonderful customer service" March 28, 2019 5.0 I save a lot of time when calling leads because I know where they are located. Before Map My Customers, I had to input each lead's address into google or apple maps, and this was very time-consuming. So once I figured out all that, now I use the program to keep notes on the leads and also to input reminders. Pros I really like the mapping and colored pins. I can use the mapping to figure out possible routes. Cons The thing I like lease about this software is that when mapping a possible route, the map shows me how far the leads are in miles but not minutes. I am finding that I need to know minutes because some customers are hard to reach. Review Source LR Lena R. Owner Food & Beverages Used the software for: 6-12 months ### "Making the Life of a Salesperson more efficient and profitable! " July 25, 2019 5.0 Pros What I liked the most was the ease with using the app. It is an easy app to navigate through. The beast parts are the ease of routing which is what saving so much time. Time is money! There are so many features that other apps do not have. The route function is very valuable when you need to know if you are close to your clients & enable you to set a plan to make visits in an efficient way. Cons I have found this to work perfect for my needs. I really don't have any complaints. Review Source ML Maya L. Field sales consultant Medical Devices Used the software for: 6-12 months ### "Look no further " November 18, 2019 5.0 Pros MMC is user friendly and easy to use. Great app. Cons The app crashes sometimes, but is getting better. Review Source Omar M. Environmental engineering Environmental Services Used the software for: Less than 6 months ### "Out of three apps I tried, this is the best" December 27, 2021 4.0 Pros Great involvement with the city, liquid and simple to utilize. I can see every one of the customers is situated in an aide and it is easy to find it with a bit of the screen. I like the planning capacity and note taking. Cons Need more regular updates and improve the price Review Source SC Salvatore C. It director Used the software for: 6-12 months ### "Easy to deploy" April 28, 2018 5.0 Pros Auto check ins by site, route creating and saving. Sharing contacts and routes. Knowing where we are on our government clients. Site information Cons Nothing yet has been great to start with the organization helped our staff get organized and keep track of leads Review Source Similar Products Featured ## Related categories [Field Sales](https://www.capterra.com/field-sales-software/)[Data Visualization](https://www.capterra.com/data-visualization-software/)