# Map My Customers Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Map My Customers Software - reviews, pricing plans, popular comparisons to other Route Planning products and more.

Source: https://www.capterra.com/p/145636/Workiz/

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# 

 Map My Customers Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Map My Customers

## What is Map My Customers?

For field sales teams looking to drive more revenue. Equip reps with a mobile app that helps them plan and track their day, enables them prospect from the field, and ensures accounts never slip through the cracks.

## What is Map My Customers used for?

[Data Visualization](https://www.capterra.com/data-visualization-software/)[Field Sales](https://www.capterra.com/field-sales-software/)[Contact Management](https://www.capterra.com/contact-management-software/)

Top alternative

Featured

Overall rating

Based on 69 user reviews

Reviews sentiment

Positive

94%

Neutral

3%

Negative

3%

Starting price

$60

Flat Rate, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Map My Customers?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mapmycustomers.me&name=Map My Customers)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Map My Customers

4.5 (69)

VS.

[4.6 (19)](https://www.capterra.com/p/10008826/Atlas/reviews/)

Starting Price

$60

Flat Rate, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (69)

Ease Of Use

4.7 (18)

Value For Money

4.6 (60)

Value For Money

4.5 (17)

Customer Service

4.5 (60)

Customer Service

4.9 (16)

## Map My Customers alternatives

[4.4 (332)](https://www.capterra.com/p/157262/QuickBase/reviews/)

Starting price

$35.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[4.2 (1,316)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

Highest Rated

[SimplyDepo](https://www.capterra.com/p/10006509/SimplyDepo/)

[5.0 (18)](https://www.capterra.com/p/10006509/SimplyDepo/reviews/)

Starting price

$89.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10006509/SimplyDepo/)

[View all alternatives](https://www.capterra.com/p/145636/Map-My-Customers/alternatives/)

## FAQs about Map My Customers

Overview

### Which roles and teams benefit most from Map My Customers?

Map My Customers is most used by field sales teams, including outside sales reps, territory managers, account executives, and sales managers who need route planning, territory visibility, and customer mapping. Owners, directors, and account teams use it to monitor coverage, prioritize visits, streamline travel, and improve prospecting and client follow-up.

Answer based on 69 reviews

Overview

### What company size and specific industries is Map My Customers built for?

Map My Customers is designed for outside sales teams at small and mid-sized businesses that need better visibility into customer relationships and field rep activity. It is built for companies that depend on mobile sales coverage and want to improve rep productivity in the field.

Features and Usability

### What are the key features of Map My Customers?

Map My Customers includes core territory management, geographic maps, and a mobile app, with route optimization and customer mapping cited most often by reviewers. It also covers CRM functions like contact management and notes, plus dashboard reporting, reminders, calendar sync, and spreadsheet import for managing field sales activity.

Answer based on 24 reviews

Overview

### Is Map My Customers worth it for sales teams?

Map My Customers helps many sales teams get more value from territory planning, routing, and account visibility. Field reps, insurance teams, and small businesses often find it saves time and supports prospecting, but some buyers question the pricing, want deeper CRM connections, or run into performance issues that affect return on investment.

Answer based on 21 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Map My Customers starts at $60/month for the Personal plan, while the Team plan costs 105/user/month, and a free trial is available. Reviewers say the pricing and functionality attracted some buyers, but others call the monthly cost high, note a sharp plan jump, and mention annual prepayment concerns.

Answer based on 11 reviews

Integrations

### Which third-party tools and platforms does Map My Customers integrate with?

Map My Customers integrates with HubSpot CRM, Salesforce Sales Cloud, Zoho CRM, and Zapier. These connections cover CRM syncing and broader app automation, giving the platform a small but practical set of native integration options for sales teams and data workflows.

Answer based on 4 reviews

Getting Started and Support

### What training and onboarding options does Map My Customers offer?

Map My Customers provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover shared walkthroughs, documentation offers written reference material, and videos provide self-paced learning.

Answer based on 3 reviews

Getting Started and Support

### What customer support options does Map My Customers offer, and how do users rate the experience?

Map My Customers offers email/help desk, a knowledge base, and chat. Users often describe support as responsive, helpful, and easy to contact, with chat replies sometimes arriving within minutes. Some reviewers, however, report delays in chat follow-up, occasional difficulty reaching support, and frustration during service or contract changes.

Answer based on 19 reviews

Features and Usability

### How easy is Map My Customers to use?

Map My Customers feels easy to learn for most field sales teams, especially on mobile. Users often mention quick account lookup, route planning, note taking, and map-based organization, though some say the desktop version feels less intuitive, certain features take time to learn, and occasional mapping issues can slow work.

Answer based on 24 reviews

## Features

AI summary

Based on 1,613 Route Planning reviews

Capterra reviewers highlight these features as the top priorities when selecting route planning software:

-   **Delivery Tracking** (**55%** of reviewers rated this feature as critical)
-   **Mobile Access** (**58%**)
-   **Scheduling** (**53%**)

Map My Customers supports **Delivery Tracking**. However, it does not include **Mobile Access** or **Scheduling**. With **Delivery Tracking**, businesses can monitor deliveries in progress and keep better visibility into route execution, helping teams stay informed on order status and improve coordination across daily operations.

Reporting/Analytics

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Activity Tracking

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

CRM

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customer Database

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

A collection of customer information such as contact details, demographics, previous interactions, etc.

Opportunity Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track all opportunities for potential sales and convert them into recurring revenue

Reporting & Statistics

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Map My Customers 31 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Software's ability to perform similar action on multiple similar files simultaneously

Synchronize with other calendars to view mutual availability and schedules

Notifications/alerts for upcoming events or tasks

Manage contact details and communication with clients

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Track delivered, received, and opened emails

Operate/access software on iPad Devices

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Access the system via a mobile application

Track all opportunities for potential sales and convert them into recurring revenue

Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals.

Tools designed to streamline the process of lead generation and management for sales teams

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Group leads or contacts based on their specific characteristics

Share contacts with other applications like Gmail and CRM

Create, manage and track all task activities and progression

Organize customer data and accounts by user or geography

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (69)

4.4

Based on 69 reviews

## Pricing

Value for money

4.6 (60)

Free Trial

[View pricing plan details](https://www.capterra.com/p/145636/Map-My-Customers/pricing/)

Personal

$60.00

Flat Rate,Per Month

It includes:

-   Activity Tracking
-   Activity Tracking and Reports
-   Check-Ins
-   Data Visualization
-   Groups & Filters
-   Instant Notes
-   Lead Generation
-   One-Way CRM Integration
-   Quick Actions
-   Route Optimization
-   Routing
-   Support via Chat and Email

Team

$105.00

Per User,Per Month

It includes:

-   Activity Tracking
-   Activity Tracking and Reports
-   API Access
-   Check-Ins
-   Data Visualization
-   Dedicated Account Manager
-   Groups & Filters
-   Guided Onboarding
-   Instant Notes
-   Lead Generation
-   One-Way CRM Integration
-   Quick Actions
-   Route Optimization
-   Routing
-   Support via Chat and Email
-   Team-Wide Reporting and Dashboards
-   Training and Change Management
-   Two-Way and Custom CRM Integration
-   User Permissions

Value for money

4.6 (60)

4.6

Based on 60 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (60)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (60)

4.5

Based on 60 reviews

## User reviews

Overall rating

4.5

Based on 69 reviews

Filter by rating

5(44)

4(21)

3(2)

2(0)

1(2)

Mentioned topic

Sorted by most recent

MC

Mitch C.

Outside Sales

Chemicals

### "Map My Customer is the best"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 24, 2025

I highly recommend, easy to check in, search for like companies while in a certain area and maximize your sales time in front of customers.

Pros

Super user friendly with a lot of great features that are constant evolving to allow for the best interface available to the public.

Cons

sometimes the filtering is tough to navigate and not all of the features apply to both mobile and desktop versions

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Omar M.

Environmental engineering

Environmental Services

### "Out of three apps I tried, this is the best"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

December 27, 2021

Pros

Great involvement with the city, liquid and simple to utilize. I can see every one of the customers is situated in an aide and it is easy to find it with a bit of the screen. I like the planning capacity and note taking.

Cons

Need more regular updates and improve the price

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Cassandra N.

Marketing Manager - West

Commercial Real Estate

### "Map My Customers Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 16, 2020

Excellent. Great customer service and wonderful response time!

Pros

It is very easy to use, especially being able to upload a CSV sheet to establish all addresses.

Cons

I don't feel the need for a people feature since I have that information under companies.

Switched from

[ZeeMaps](https://www.capterra.com/p/210469/ZeeMaps/)

ZeeMaps didn't meet our needs

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LZ

Larry Z.

Territory Manager

Medical Devices

### "Easy to use but a bit spendy."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 13, 2020

Pros

Once all the information is entered initially, the program is very easy to use and add additional information. Customer service is exceptional!!! Always available to trouble shoot and take suggestions very seriously.

Cons

The cost is a little high; $60/month. Have to pay $10 more per month for monthly vs. $600/ year-($50/month)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BK

Branden K.

Territory Manager

Medical Devices

### "Good Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 31, 2020

Pros

It is user friendly and easy to navigate.

Cons

It takes a while for you to input the leads into the software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TP

Thomas P.

Outside Sales

Facilities Services

### "Easy To Use - Limits Windshield Time"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 21, 2020

Pros

The routing options are very helpful. Allows me to efficiently route my day and limits my driving time.

Cons

I wish Map My Customers could link to my companies CRM so I can easily pull up order history and info.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AO

Amber O.

Client success manager

Financial Services

### "Time is money!!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

July 21, 2020

Pros

I love the convenience and efficiency that this app entails! It’s helped me organize all 200+ of my accounts.

Cons

Sometimes it will randomly kick me out or change the default map to google maps, when I use Apple Maps.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Joe W.

Territory Manager

Medical Devices

### "Amazingly Efficient"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 9, 2020

Keeps me extremely organized and easy to use.

Pros

Being able to input info in the go. Saving time on routes and being organized to allowing for more customers to be seen.

Cons

I do not find anything I dislike. I would recommend map my customers to any outside sales representative.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SZ

Stephanie Z.

Territory Manager

Medical Devices

### "It’s Great!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 22, 2020

10/10

Pros

It’s easy to use, the software integrates well with my phone

Cons

It has glitches so it requires you to log in often to get a refresh

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Carlos M. A.

Regional Sales Manager

Capital Markets

### "Sales Sales Sales"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

June 9, 2020

Overall good product. Incredibly helpful to track deals, sales people and the sales funnel.

Pros

The follow up process is seem seamless. No more deals falling through the cracks. Input the information once and click click click your following up as often as you see fit.

Cons

Some migration issues with the data but overall good information.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/145636/Map-My-Customers/reviews/)

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