--- title: "Map My Customers Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Map My Customers Software - reviews, pricing plans, popular comparisons to other Route Planning products and more." source_url: "https://www.capterra.com/p/145636/Map-My-Customers/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Map My Customers Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Map My Customers ## What is Map My Customers? For field sales teams looking to drive more revenue. Equip reps with a mobile app that helps them plan and track their day, enables them prospect from the field, and ensures accounts never slip through the cracks. ## What is Map My Customers used for? [Data Visualization](https://www.capterra.com/data-visualization-software/)[Field Sales](https://www.capterra.com/field-sales-software/)[Contact Management](https://www.capterra.com/contact-management-software/) Top alternative Featured Overall rating Based on 70 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $60 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Map My Customers?[Manage this product listing](https://www.g2.com/products/map-my-customers/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Map My Customers 4.5 (69) VS. [4.6 (19)](https://www.capterra.com/p/10008826/Atlas/reviews/) Starting Price $60 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (69) Ease Of Use 4.7 (19) Value For Money 4.6 (60) Value For Money 4.5 (18) Customer Service 4.5 (60) Customer Service 4.9 (17) ## Map My Customers alternatives [4.4 (334)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145636/Map-My-Customers/alternatives/) ## FAQs about Map My Customers Overview ### What problems does Map My Customers solve? Map My Customers solves inefficient territory planning, scattered customer records, and wasted driving time by mapping accounts, prioritizing nearby prospects, and building optimized daily routes. Field sales representatives, insurance agents, canvassers, investors, and territory managers use it to log visits, capture notes, schedule follow-ups, and identify sales opportunities by location. Answer based on 37 reviews Overview ### Which roles and teams benefit most from Map My Customers? Map My Customers is most used by outside sales representatives, account executives, and territory managers who plan customer visits, map prospects, and organize routes. Sales managers and regional leaders use it to monitor territory coverage and field activity, while business owners and marketing analysts support account planning, location-based targeting, and sales operations. Answer based on 69 reviews Overview ### What company size and specific industries is Map My Customers built for? Map My Customers is designed for outside sales teams at small and mid-sized businesses that need better visibility into customer activity and rep performance in the field. It fits organizations where field sales is central, including companies that manage frequent customer visits, route-based selling, or territory-based account coverage. Features and Usability ### What are the key features of Map My Customers? Map My Customers includes core Geographic Maps, Routing, Location Tracking, Territory Management, and a Mobile App for field sales work. Users can import customer lists, organize accounts with colored map pins and custom fields, optimize visit routes, record activities and notes, and set reminders for customer follow-up. Answer based on 24 reviews Pricing ### How much does it cost and what fees or limitations are included? Map My Customers starts at $60 per month for the flat-rate Personal plan, while Team costs 105 per user monthly. A free trial is available. Reviewers describe the monthly cost as high and cite a price jump between tiers, though some consider the features worth the cost after trying it. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does Map My Customers integrate with? Map My Customers integrates with HubSpot CRM, Salesforce Sales Cloud, Zoho CRM, and Zapier. These catalog integrations cover CRM and workflow automation connections, giving teams options for syncing customer data and linking Map My Customers with other sales and operations tools. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Map My Customers offer? Map My Customers provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars offer scheduled group learning, and documentation and videos provide self-paced reference material for setup and feature review. Answer based on 3 reviews Getting Started and Support ### What customer support options does Map My Customers offer, and how do users rate the experience? Map My Customers offers email/help desk, a knowledge base, and chat support. Users often describe the team as helpful, responsive, and easy to contact, with chat replies sometimes arriving within minutes. However, some report delayed chat follow-ups, difficulty reaching support, and frustration related to service changes and account access. Answer based on 19 reviews Ease of use ### Is Map My Customers easy to use for field sales teams? Map My Customers makes customer mapping, route planning, and visit logging easy for most field sales teams. Users value its intuitive mobile app, account filters, color-coded pins, and quick note entry after meetings. The desktop version can feel less intuitive or freeze at times, and new users may need time to learn its broader feature set. Answer based on 24 reviews ## Features AI summary Based on 1,634 Route Planning reviews Capterra data shows that buyers of route planning software rank the following features as their top priorities: - **Delivery Tracking** (**54%** of reviewers rated this feature as critical) - **Mobile Access** (**58%**) - **Scheduling** (**53%**) Map My Customers includes **Delivery Tracking**. However, it does not offer **Mobile Access** or **Scheduling**. Its support for **Delivery Tracking** helps businesses monitor deliveries in progress, keep teams informed on route status, and improve visibility across daily operations, allowing teams to respond faster and maintain more reliable service. Reporting/Analytics 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems CRM 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Opportunity Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track all opportunities for potential sales and convert them into recurring revenue Reporting & Statistics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Map My Customers 31 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software's ability to perform similar action on multiple similar files simultaneously Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Manage contact details and communication with clients Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track delivered, received, and opened emails Operate/access software on iPad Devices Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Access the system via a mobile application Track all opportunities for potential sales and convert them into recurring revenue Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Tools designed to streamline the process of lead generation and management for sales teams Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (69) 4.4 Based on 69 reviews ## Pricing Value for money 4.6 (60) Free Trial [View pricing plan details](https://www.capterra.com/p/145636/Map-My-Customers/pricing/) Personal $60.00 Flat Rate,Per Month It includes: - Activity Tracking - Activity Tracking and Reports - Check-Ins - Data Visualization - Groups & Filters - Instant Notes - Lead Generation - One-Way CRM Integration - Quick Actions - Route Optimization - Routing - Support via Chat and Email Team $105.00 Per User,Per Month It includes: - Activity Tracking - Activity Tracking and Reports - API Access - Check-Ins - Data Visualization - Dedicated Account Manager - Groups & Filters - Guided Onboarding - Instant Notes - Lead Generation - One-Way CRM Integration - Quick Actions - Route Optimization - Routing - Support via Chat and Email - Team-Wide Reporting and Dashboards - Training and Change Management - Two-Way and Custom CRM Integration - User Permissions Value for money 4.6 (60) 4.6 Based on 60 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (60) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (60) 4.5 Based on 60 reviews ## User reviews Overall rating 4.5 Based on 70 reviews Filter by rating Counts reflect reviews available in this feed. 5(44) 4(22) 3(2) 2(0) 1(2) Mentioned topic Recent reviews first, then most helpful Tiffany K. Territory Manager Used the software for: 1-3 years ### "Easy Client Tracking with Time Saving Features" 4.5 November 6, 2026 MMC allows me to visually see all of my clinics within my territory on one map. It allows me to set groups or areas so I can organize my time and physical trips more efficiently with everyone in that same area. It also allows me to bulk email these groups, or any quick new ones I create with a lasso effect rather than sending individual emails one by one which saves a lot of time when booking appointments or just sharing general information. Pros I like that I can track all the details of my previous phone calls, emails or in person visits with each client all in one easy to access place on my phone or laptop, so I can quickly look back at all that data before I see them again and start where we left off, or follow up on things s from last time. Cons I haven't been able to get the email function to integrate well for me so I still have to manually log all my incoming emails to my client files but since that was already a habit before this feature became available to us, it doesn't really bother me. I also wish there was a better 'back' feature. When I open a customer file, and go into the relationships I have listed there and select someone, if it was the wrong person, or I am finished viewing there seems to be no way to go back to the clinic page with one easy click which slows me down. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andy W. Outside Sales Used the software for: 1-3 years ### "Awesome tool for sales organization and planning" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 8, 2020 Overall it has been great. Was kind of a pain at first getting all the info uploaded, but now I use it every day and I think it provides a lot of value. Pros Being able to create optimized routes is my favorite feature. Lets me hit as many customers as possible each day in the most efficient way possible. Cons Can be confusing to use. Lots of updates and changes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Account Manager Used the software for: 3-5 years ### "getting better" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 19, 2019 the overall MMC experience has been ok. When out in the field it is a bit slow to connect. MMC dropped the email blast and I really enjoyed that capability but I have found another external service for that and very happy with it. Pros most of all i like ease of use, its very helpful to locate clients nearby when on a road trip or location. I wish we could set some defaults when adding a contact such as country. I am in the USA and it would be nice to have that as a default. also, I would like to be able to move some of the fields to suit my needs, it takes up time to scroll down the page to find the field you want Cons Sometimes and it seems when I need it most it wont connect in the field so I am constantly waiting for the software to work in the field compared to my office wi fi where it performs perfectly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF MICHAEL F. SALES MANAGER Used the software for: Less than 1 year ### "The concept is a great idea but still has a lot of bugs to workout." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 November 28, 2019 As a manager I see a big advantage for using the MMC software. There are several bugs that need to be worked out, but all in all it is a good software. I still like the old IPhone version better as it fit our needs and was very user friendly. Pros I like the fact that all of the customers are located on one map and are easy to locate with a tap of the screen. This gives the salesman the ability to quickly plan a route for the day to work more efficiently. The fact that the salesman is able to be as detailed as possible with in the account tab helps them manage and grow the account to the best of their ability. Cons The new platform went away from some of the reports that we used on a daily basis. We have tried to recreate them but to this point we are unable to do it. The reports are not pulling all of the data. The other issue we are having are the bugs in the system. The app will turn off for no reason and will not always save the data entered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Business Solutions Advisor Used the software for: Less than 1 year ### "Cool app, but poor interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 9, 2020 With MMC we solved several problems such as keeping track of who we needed to follow up with etc...but the app was just to slow. (time is money) Pros I used this CRM for 1 year. I enjoyed the pin drops and the map routing feature which made my life easier while driving on the road all day. Cons It's a very laggy app. It usually crashes because I have too many leads to load. The support was just not there either. I waited 3 weeks for a reply because I was having issues with the App. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tiffany C. Sales Used the software for: 3-5 years ### "MMC" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2020 I am able to quickly find or add customers while in the road without having to use my laptop. Pros I like the mapping function and note taking. Cons I wish you could add images to the emails within the app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hayden L. Account Executive Used the software for: Less than 1 year ### "Low cost, high reward" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2020 Every trip I ever take (I travel weekly) has a route that came from Map My Customers. I was spending hours trying to figure out how to be more efficient that I now don't have to worry about. I can spend the time I was using to find the right route on preparing for my meetings. Game changer. Pros Huge fan of MMC. The ability to see your customers mapped geographically, and then to use that to map the most efficient route is incredible. Saves me time and money ever single week. I won't go back to life without Map My Customers. Cons I think the estimated time of arrival feature could be improved. There needs to be a way to change your departure time so that the ETA of each stop is also updated. I'd also like to be able to have it calculate the ETA of my arrival at home instead of my last stop. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Product Support Sales Rep Used the software for: Less than 1 year ### "Great source that’s only getting better " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 19, 2019 Keeps me well organized, gives me alarms for when I need to reach out to customers, and plans my day. Pros How organized, and efficient it makes your time, and day! Cons All the updates makes it so I can never log back in, and it has always been very challenging to do the updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Carlos M. A. Regional Sales Manager Used the software for: 1-3 years ### "Sales Sales Sales" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 17, 2020 Overall good product. Incredibly helpful to track deals, sales people and the sales funnel. Pros The follow up process is seem seamless. No more deals falling through the cracks. Input the information once and click click click your following up as often as you see fit. Cons Some migration issues with the data but overall good information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Territory Manager - IL & WI Used the software for: 1-3 years ### " Fantastic app was great support. " 5.0 June 6, 2018 Pros Customer service is totally awesome. Just an all-around great app, and fully featured when used online with the PC. Integrate beautifully to iOS calendar. Cons Wish it had auto capitalize. This is the only thing I did not enjoy. I found this a little frustrating but not a dealbreaker by any means. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145636/Map-My-Customers/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.