# Planday Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Planday the right Human Resources solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145648/Planday/reviews --- Planday 4.3 (58) [View alternatives](https://www.capterra.com/p/145648/Planday/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Planday Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Mark Alexander Joel I OwnerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “PlanDay offers good value for money for businesses that need a clear and structured way to handle scheduling and payroll preparation.“ January 26, 2026 SK Sam K Project ManagerFood Production, 11 - 50 employeesUsed the software for: More than 2 years. “The app has less functionality than the computer log in, but that is to be expected.“ January 30, 2026 SK Sam K Project ManagerFood Production, 11 - 50 employeesUsed the software for: More than 2 years. “I do the payroll within the business and it is simple to pull reports in order to get this done quickly.“ January 30, 2026 IG Ivar G ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “The mobile app has long loading times.“ November 16, 2023 ac andreea c Front of House ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “It is accurate easy to use and multi tasking .“ October 31, 2023 JB Jodie B Business ManagerLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: I used a free trial. “Totally disappointed with their complete lack of customer care. “ November 30, 2023 EJ Ellie J Retail managerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “the only downside to this app is that some features can only be done on the desk top website such as requesting holidays“ February 9, 2021 ## Showing most helpful reviews Showing 1-25 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZZ Zoey Z. Used the software for: 6-12 months ### "Planday all day" June 18, 2015 5.0 Plan day is what we use at my work and we have no difficulties with it. It's generally the best platform to use. Pros Easy to use. Lots of opportunities to contact other employees and communication in general is user friendly Cons None. We haven't had any problems with this platform and it is a great improvement from our former platforms. Review Source Response from Planday June 22, 2015 Thank you very much - we are very glad to hear, that you are satisfied with Planday. AV Ashief V. Kitchen helper Hospitality Used the software for: Less than 6 months ### "Amazing product" November 1, 2024 5.0 Pros Ease of access and usage and very convenient to maintain a contact with hr team Cons Everything is better and not least liked so far i used Review Source VR Verified Reviewer Catering services supervisor Consumer Services Used the software for: 6-12 months ### "Good system with a few glitches to befixed" March 7, 2018 3.0 Pros Love that it works in the location of your business to deter fraudulent activity , this happens a lot with other software Cons Although it does the above it does have some issues with accuracy and glitches within the system but thy have sod will be sorted Review Source Response from Planday March 8, 2018 Thank you for your review! Glad to hear Planday's helping your business with the location-specific features. We're always working to improve upon the system, so if you experience any issues, please don't hesitate to reach us at support@planday.com. Great having you on board! IG Ivar G. Manager Hospitality Used the software for: 6-12 months ### "Best functionality, but what's with the lagging??" November 16, 2023 4.0 So-so. There's no better functionality on the market but the loading times are horrible. Pros I researched vigorously for the best scheduling app for our restaurant chain and Planday has the largest set of functionalities that cover all our needs. Cons The mobile app has long loading times. Our employees have iPhones and are used to swifting through mobile mobile apps with high speed. But this app sometimes loads 30 seconds, even 45 seconds while opening the app. We have contacted support, it has gone a little bit better, but employees still think it's a very slow app. Switched from [Parim](https://www.capterra.com/p/135487/PARiM-Software/) Planday has better functionality than PARiM Review Source ET Erica T. Business & Compliance Manager Medical Practice Used the software for: Less than 6 months ### "Great Add-On for Practice Mgmt Systems Missing HR Functionality! " July 11, 2018 4.0 My office uses a practice management system with next to zero HR functions, a terrible time clock, and no integration with platforms from other vendors. We were looking for a platform that would allow employees to see their schedules, request vacations, switch shifts, etc. we also wanted a time clock that integrated with quickbooks. PlanDay lets us do all of this quickly and easily. We have been able to literally cut our time spent on payroll by over 50%, and reduce scheduling time by at least 1/3. The other features have also helped us streamline, organize, and centralize our HR activities while “going paperless.” The app is user friendly and our employees love using it, we’ve even noticed a recognizable boost in employee morale since starting PlanDay Pros Great sales, customer service, training, and tech personnel! Everyone is extremely helpful, knowledgeable, awesome at responding very quickly with easy to understand, concise yet complete answers. No pushy attempts to up sell, wanted to give me only the functionality I actually needed. Looked at several different platforms, PlanDay was by far the most user-friendly and visually appealing. Time clock feature syncs super easily and accurately with QuickBooks for Payroll, and employees love being able to clock in on their smartphones. LOVE the reporting feature that tracks attendance tardiness and other metrics for direct input into performance reviews. App is fantastic and employees love it. Provides pretty much all the functionality we need to go paperless with most of our HR functions - scheduling, shift changes/time off requests, payroll (via quickbooks sync), keeping track of benefits, personnel files, etc.! Has saved us significant time and money spent on HR! Cons I do wish there were some additional things I could do and more parameters/constraints I could add within the scheduling function to make things quicker and catch certain potential errors. For example, I’d love to be able to put in certain legal requirements/constraints and have the scheduler not allow me to break them (e.g. lunch for each employee must be no later than 5.5 hrs after shift start). Not really a huge deal, would just be a convenient accuracy check for me. Also wish I could send invites and more things via SMS for those without smartphones without employee needing to be charged. Review Source MJ Melissa J. Owner Food & Beverages Used the software for: 6-12 months ### "LoveLoveLove PlanDay!" August 16, 2016 5.0 PlanDay was the best decision we made this year. Easy, fast and user friendly for both management and employees! Pros We'd been looking for an online scheduling tool for the last few years, but all of them provided only information from the employee's point of view. PlanDay was the first (only?) to provide the ability for us to toggle back and forth from the employee view to the management, or "position view". Moreover, the customer service is beyond compare. What an incredible tool PlanDay has been for us! Cons We have 2 requests: 1) We would love to have the capacity to block employees in advance from being scheduled on future shifts. For example, if an employee wants to attend their family reunion in October, we'd love to have the capacity to block those shifts NOW to prevent them from being accidentally scheduled in October. While the employee has this capacity, we would prefer to have it as well. 2) Similarly, since students comprise at least 50% of our staff, we would love, as managers of PlanDay, for US to have the capacity to block out certain portions of certain days for our staff who are students taking classes in school. Again, this would prohibit them from being accidentally scheduled while they're in class. Again, while employees have this capacity, we would prefer to have it as well. Review Source Response from Planday October 5, 2016 Hi Melissa, Thanks for your review! Always wonderful to hear from our happy customers. Regarding your requests, there is actually a way to do this within the system. Your Activation Consultant will be reaching out to you shortly to help you set this up. Also, have you heard about our Ambassador Program, where you can earn money for recommending Planday? You can learn more about the program here: http://planday.com/ambassador Thanks again! Jennifer EJ Ellie J. Retail manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Using planday" February 9, 2021 4.0 Really great experience easy to use app and it’s handy to have the desktop version too Pros Really easy to use, great layout so it’s very clear for staff members to use. The swap shift feature is a great addition. Cons the only downside to this app is that some features can only be done on the desk top website such as requesting holidays Review Source ML Michael L. Fitness Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Very user friendly, great organizer, creates easy communication between management and staff." September 6, 2017 5.0 Pros The App makes it very easy to keep scheduling organized. Very user friendly. After a short period of time getting used to Planday you will feel very comfortable. Customization for every aspect of the App makes it very easy to use the things you want and filter out the things you don't need. Allows for easy communication access between all users, from staff to management. Cons There are no major issues with Planday. One thing that would make it easier for the staff, is plugging in their availability over the course of time versus having to select each day off for the remainder of the calendar. For example: If you want to request availability for being off every Tuesday from 12-5 for the next two months you have to manually enter each Tuesday's availability. Instead of being able to select the date range one time. Review Source Response from Planday September 12, 2017 Dear Michael, Thanks for your review of Planday! We're happy to hear that you're enjoying the app. Thank you also for your suggestion about a recurring availability feature - I've passed this on to our Development team. Thanks again! aC andreea C. Front of House Manager Hospitality Used the software for: 1-2 years ### "Great product" October 31, 2023 5.0 Pros I have been using Planday from two years and I wouldn’t change it with another product. It is accurate easy to use and multi tasking . Cons I don’t think there is something I dislike Review Source Tim M. Operation Manager Sports Used the software for: 6-12 months ### "Brilliant" August 14, 2018 5.0 Pros Simple easy to use, all the staff love the app Cons Occasionally Glitchy, due to updates and software Review Source KJP Kevin J P. Director of IT Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "We chose Planday Domestic" October 21, 2016 5.0 We are a small company, less than ten employees with the intention of someday being bigger. We needed a time and attendance software that allowed remote access, allowed calendar scheduling, analytics, payroll sync, and real time communication on events and expectations. We did not want to spend a lot of money. Pros Plan day allows us to grow with employees and locations, they charge us monthly by the number of users. We can access all of the features from anywhere using the login console. The Graphics look professional and the staff had very little difficulty getting used to the system. Cons Local WiFi is recommended, but really, it is essential to experience all of the features. There is a thirty day free trial, a second month to break it in and review accumulated data would have been helpful before the roll out. Review Source GP Gita P. Owner Hospitality Used the software for: 1-2 years ### "Awesome!!!" March 8, 2018 5.0 it's awesome! take advantage of the 30 day free trial if youre scared to jump right in Pros I started off using the 30 day free trial with this as many programs dont offer trials anymore and I honestly fell in love! Review Source JZ James Z. Chief Operating Officer Used the software for: ### "5 Stars from Chexology (SharkTank featured item rental economy SaaS)" October 17, 2015 5.0 We are a NYC-based item rental SaaS that typically hires, trains, and staffs 400-1,000 W4 brand ambassadors during the winter season. Previously, we used ShiftPlanning, which was expensive, had an outdated UI, and an unfriendly mobile experience. I reached out to Cody knowing I'd need my team's buy-in to terminate our old vendor. He made it a 1-week decision with a better price and a superior product. The great thing about Planday is intelligent control over your workers' organization and being able to reach them in many ways (Twilio type SMS, required reads, news feed) to make your client comfortable. The best thing is having an "on-demand" shift grabbing feature to make work equitable and replacements instant. We sort of up-sell Planday into our services now as being "best-in-class." I don't think I'm lying! Thanks guys. - James Zhang Chief Operating Officer Chexology LLC Review Source Response from Planday October 19, 2015 Hi James, Thanks a lot for your positive review. We are very proud to hear that you find Planday "Best-in-Class", and we hope you'll keep on being a satisfied customer. Best regards Frans, Planday ES Elizabeth S. Owner Retail Used the software for: Less than 6 months ### "Not The Right Scheduling Software For Us!" December 12, 2017 1.0 I spent several hours setting everything up with the software, but then was not able to use it. 3 years later I still get phone calls trying to help me setup the software, even though I have let customer service know that I am not using it! Pros This scheduling software was fairly simple to initially setup for my staff to use. I found that initially it seemed like a good value. Cons This software did not work well for our needs. Our staff often works together and overlaps what they do in the store. This made the software very difficult to use. I found that it was also difficult for staff to request time off. Review Source BL Betty L. HR Consultant Human Resources Used the software for: 1-2 years ### "I used this software at one company I consulted for. They wanted to track vacation usage of employees and personal time off. " November 7, 2017 4.0 Pros I used this easily to keep track of employee vacation time and also used to calculate what time we owed employees when they quit the company. It helped us to prepare a final check accurately, reducing issues after a termination Review Source SW Sonya W. Manager Used the software for: ### "I'm not sure how we managed before Planday" March 10, 2016 5.0 At first I was reluctant to pay for a system that I used to just do for free on excel. But the amount of time and effort saved with Planday more than makes up for the small cost involved in subscribing. Now something that used to take me days now only takes me a matter of minutes. I can drag and drop my schedule, then copy it instead of entering it by hand every week. This means I can focus on my business more and my staff get their schedules faster - it's really a win-win situation all around. I can't imagine how we coped before Planday, to be honest. Review Source RB Risa B. Owner Retail Used the software for: Less than 6 months ### "Superior product and service" April 18, 2016 5.0 Pros We did the Planday free trial which was great to let us try everything out to make sure it's what we needed. The skill sets lets me find staff replacements with the right skills easily and quickly. Also, their customer service team was always available to help us in setting up and answering any questions right from the start. Cons Nothing - both the system and customer service are great. Review Source BR Barbara R. Used the software for: ### "Less paper, more happiness!" December 15, 2016 5.0 We are so happy with PlanDay, it's working out so well. Scheduling is a breeze and our office is so much more peaceful and happy without the chaos of those paper timesheets! Customer support is awesome! Review Source YZ Yan Z. Used the software for: Less than 6 months ### "Planday view" June 10, 2016 4.0 like the flexibility of Planday! wish the interface design could be better. customer services is topnotch. it was a pleasure working with Daniel Cline & Randall Smith. Review Source SK Sam K. Project Manager Food Production Used the software for: 2+ years ### "Simple to use but surprisingly complex in function" January 30, 2026 5.0 We have used Planday since 2019. Before then we used clocking in cards (which get/ damaged) and people forget to bring them to work etc. We also worked from paper rota's which could be lost/ damaged/ not looked at in time. With Planday it is all on your phone so it is much easier for everyone to know what is going on and remember to clock in and out and check rotas. Pros It is a simple solution for shift management. In our induction it takes minutes to show new members of staff the clocking in and out process and where to see their shifts, or if there are any available shifts they can pick up. I do the payroll within the business and it is simple to pull reports in order to get this done quickly. It also allows you to see things such as your retention rate and monitor time in lieu. We also use the email system within it as our main team communication avoiding using personal emails or setting up work emails for all staff. I have flagged issues with them before and these get acknowledged quickly and fixed or explained as to why it works that way. Cons The app has less functionality than the computer log in, but that is to be expected. Things like booking holidays I would recommend my staff to sit down and use the web version as opposed to the app. But bar that no issues at all. Review Source Mark Alexander Joel I. Owner Hospitality Used the software for: 1-2 years ### "A practical scheduling tool that supports daily team planning" January 26, 2026 5.0 Overall, PlanDay has been a useful and reliable tool for workforce planning. Once the team is familiar with the system, it supports efficient scheduling, clear communication, and better control over staffing and payroll processes. It’s a solid choice for teams looking to improve structure and collaboration in their daily planning. Pros PlanDay offers good value for money for businesses that need a clear and structured way to handle scheduling and payroll preparation. The scheduling tools are straightforward and make it easy to plan shifts, adjust staffing levels, and keep track of worked hours. Cons There is a noticeable learning curve in the beginning, especially for users who are new to digital scheduling tools. Occasionally, minor bugs or system issues appear, which can be frustrating during busy planning periods. Review Source JB Jodie B. Business Manager Leisure, Travel & Tourism Used the software for: I used a free trial ### "Don't get tied in" November 30, 2023 1.0 Totally disappointed with their complete lack of customer care. Some systems trust they are good enough and don't tie you in with a contract but instead have a rolling month by month contract. PlanDay ties you in from the moment you are in discussions with them and it's a minimum 12 month contract, which they do not let you out of, even if you have told them you don't want to go ahead 6 weeks before it even begins. Pros We liked the sales person. He was very aimable and helpful Cons Charging us for what we did not use. We signed a contract but our staff subsequently told us they already used PlanDay in other jobs and it was nto good. We cancelled 6 weeks before the contract was due to start but they charged us for 12 months anyway. We asked to speak to a senior manager. Instead they set up a Direct Debit to take the full amount of money in one go, without our permission. Outrageous behaviour. If they had had a better system, we would not have cancelled. Review Source Paul C. Co-founder/Managing Director Civic & Social Organization Used the software for: 1-2 years ### "Great software" August 15, 2018 5.0 Pros Planday really reduces management time compiling the rota, it is easy for staff to manage holidays and good to help managers stick to weekly staffing budgets. The punch in/out function again reduces admin time for paper timesheets and reduces the possibility of fraud. Cons It would be great to be able to set parameters and then it generate the rota for you, hopefully this will be developed in time! Review Source Eunice N. Telecommunications Used the software for: ### "Saves me a full days work" May 27, 2015 5.0 Payday use to be a full day adventure, trying to keep track of 30 employees in an Excel sheet, calculating their supplements according to the time of work and subtracting any personnel goods. After switching to Planday payday now takes roughly an hour, and that’s only because I double check everything to be sure. I still can’t believe it’s that easy, but it is. Pros I like that it is so easy for our employees to put a shift up for sale/trade, and we no longer have to note down who switched with who. However, we still have the security of having to confirm the switch before it’s activated. My favorite part though, is the compatibility with our pay system. It saves me hours Cons In the process of confirming a switch between to employees, you can’t see whether the new employee has a shift before or after the switch, as you can when you assign a shift. Normally the system will mark them as red, because they are already scheduled to work that day. This doesn’t happen with switches, which can cause double shifts for a person. Review Source Response from Planday June 22, 2015 Thank you for your feedback. I will send you an email as an answer to the cons, since it should not be possible to swap a shift, if you are already in the schedule that day. Thomas G. Commercial Director Hospitality Used the software for: 6-12 months ### "Bespoke Hotels has implemented Planday in 5 hotels. It has been a great success." June 14, 2018 5.0 Improved Employee satisfaction. Admin time efficiencies. Increased accuracy in collating hours worked. Pros Tracking Time & Attendance - Keeps a tight track on casual hours from a management perspective but also the employees love the app by giving them clear shift times and the option to make themselves unavailable and swap shifts. Cutting Admin Time - easy to put together rotas and produce reports for payroll processing at month end. Payroll visability - easy to track daily, weekly and monthly payroll spend. Cons Even though it is relatively simple to learn how it works it does require some focus and backing from the management team. Review Source Response from Planday June 18, 2018 Hi Thomas - thanks for your review of Planday! It's great to hear we're helping you keep track of your hours and cut down on your admin time. It's great to have you on board! Similar Products Featured ## Related categories [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Attendance Tracking](https://www.capterra.com/attendance-tracking-software/)[Scheduling](https://www.capterra.com/scheduling-software/)