# MaintSmart CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MaintSmart CMMS the right CMMS solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/14565/MaintSmart-CMMS/reviews --- MaintSmart CMMS 4.4 (7) [View alternatives](https://www.capterra.com/p/14565/MaintSmart-CMMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MaintSmart CMMS Ease of use 4.1 Customer Service 4.6 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DR Darren R. Maintenance Supervisor Used the software for: ### " best for the dollar for my companies applications" April 17, 2015 4.0 Did not need or use any of the training that was offered when purchased (still have the banked training hours ) Customer Service is above average , had some minor issues ,but everything has been rectified . I have researched A LOT of maintenance programs and IMO this is the best for the dollar for my companies applications . Review Source Response from MaintSmart Software April 17, 2015 Our mistake on not providing the update as promised. We have rectified this by offering the update free of charge and online training to this user. Additionally our policy is to provide free updates to correct a verified bug if found whether or not the user has a support contract. The reason this happened is because this company did not have a support agreement and was missed when updates went out to our supported users. We have implemented a change so that promises made such as this one do not slip through the cracks in the future. If this was our standard mode of operation I do not suppose we would have had such a successful business after 19 years of being in business in 40 countries worldwide. ES Erik S. Mechanical Engineer Used the software for: ### "Powerful software, outdated UI." April 14, 2015 4.0 The software is capable of doing everything we ask of it and more. Ability to track multiple plants and set up task lists are very useful. It would be nice to have some type of reminder that notifies the user when a task is due within x days, even if the program isn't open. Also, a hot sheet that shows all plants would be welcomed. Review Source Response from MaintSmart Software April 14, 2015 MaintSmart is now available on the Cloud, web interface (work request, inventory search and down time) and soon a full web application and smart phone apps. We are moving the the print and email scheduler to a service so that the program will not need to be running to generate PM task lists, etc. automatically. Also plans for multiple plants with Administrator permission to be displayed in the Hot Sheet. As you may know at least 90% of our development at this point (after 18 years in business) is based upon user input such as this. Thank you very much for your input it is highly valued. BH Bernie H. Used the software for: ### "One of the easiest enterprise level software to implement that delivers great performance and value" April 14, 2015 4.0 MaintSmart fulfilled our base requirements and within our budget. Plus it has given us added value by delivering features we now find essential in performing and management physical plant maintenance. The customer service and training has always been top notch in content and timeliness. We have never experienced a long wait time for a request for some help. Review Source GC Greg C. Owner Used the software for: ### "Excellent Feature Set and a Very Reasonable Price" March 25, 2015 5.0 MaintSmart provides every feature we needed and many that we had not even thought about using. The customer support has been great, but with the training and training materials we have needed very little extra help. We are planning to add on the web work requestor and are considering the cloud version so we can eliminate to need for in-house IT services. Review Source RS R S. IT Used the software for: ### "Effective, Stable, Good Value, Great Support" April 14, 2015 5.0 Maintsmart is SQL based and fits very well into our environment. Support helped us get the application configured. The application is powerful, yet simple enough so that most users are able to use the application without significant support, even after personnel changes. For the past five years we had no surprises or disappointments. Review Source DF Dennis F. Technician Used the software for: ### "Serco Canada Inc. NFTC" April 20, 2015 4.0 Well designed CMMS. Stable operation and logical layout make working with the program easy. Support as been top notch with any issues receiving promt action to resolve. Review Source dB duane B. Maintenance Supervisor Used the software for: ### "Great Product as a CMMS" April 14, 2015 5.0 I use about half of the program. What I do use is great and very easy to use. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.