# Page 2 | Sharpen Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Sharpen the right IVR solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145658/Sharpen/reviews

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Sharpen

4.4 (48)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Sharpen

## Showing most helpful reviews

Showing 26-48 of 48 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SB

Shirley B.  
  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Complete Solution"

August 25, 2015

5.0

Fathom Voice has been ideal for us, connecting our entire remote-based team seamlessly across multiple states. Having the option of using the soft phone on the computer or a Polycom phone on the desk gives us the flexibility to meet everyone’s needs. Fathom Voice provides the feature-rich functionality and scalability needed for future growth.

Review Source

CS

Catharine S.  
President  
  
Used the software for:

### "Love the capabilities, and the customer service."

September 24, 2015

4.0

PROS - BEST customer service. Very responsive, and work to resolve issues. Worked with another company before and had to deal with foreign customer service we were barely able to understand. Often had to sit on the phone for up to 6 or 8 hours before things were resolved. Love the dashboard where we can see who is on the phone before dialing our team. However, we have to refresh the screen - it is not real time on its own. CONS - Not an easy system to learn. It is very complicated. Other system was far easier, but tons and tons of connection issues, and the nightmare of customer service was worth the change. This being said, we have a fairly complicated routing pattern, so for something more straightforward, I'm sure this will be much easier for other companies.

Review Source

VR

Verified Reviewer  
  
Education Management  
Used the software for: I used a free trial

### "Quick and Easy Service"

August 27, 2015

5.0

Fathom Voice provides a reliable and multifaceted product that enables our office to meet the needs of our clients. The easy-to-use software is attractive and simple to use. Not only are their products great, but their customer service is quick to respond and very helpful. They rock!

Review Source

Mark Ryan M.  
Project Manager  
Construction  
Used the software for: I used a free trial

### "Convenience at its best."

August 26, 2015

4.0

I love that Fathom allows me to answer my office line without physically being at the office. Receiving your voicemails in your inbox is pretty handy as well.

Pros

Voicemail delivery, ease of use.

Cons

Internet based, if the internet goes down... So do the phones.

Review Source

Tracy S.  
Financial Services Manager  
Sports  
Used the software for: I used a free trial

### "Accessibility"

August 28, 2015

5.0

I like fathom because I love being able to access and listen to my voicemail without having to call a 800 number, and enter my password etc before I can get my message. Fathom saves me a lot of valuable time and frustration and I love that.

Review Source

EB

Emily B.  
Business Coordinator  
Information Technology and Services  
Used the software for: Less than 6 months

### "Fathom voice has worked wonders compared to past providers "

August 26, 2015

4.0

My Company currently uses Fathom Voice for our companies needs. The service with fathom has been wonderful compared to some other systems I have used in the past with other companies i have worked for. The phones usually have a great connection.

Pros

Good connection Easy to use I like that I can instantly listen to recorded calls

Cons

We are supposed to have access to use text/international text, but it has never worked for us, or we have not been trained to appropriately use it Sometimes there is a really long lag between the time the call is placed and the time it actually connects to start ringing

Review Source

NT

Nancy T.  
  
Research  
Used the software for: 1-2 years

### "null"

August 27, 2015

5.0

Review Source

VR

Verified Reviewer  
Account Executive (Hotel Accommodations)  
Events Services  
Used the software for: Less than 6 months

### "Love it!"

August 28, 2015

4.0

My voicemails get emailed to me, so I can receive them even when I am not at my computer.

Review Source

Ryan B.  
Account Executive  
Events Services  
Used the software for: Less than 6 months

### "null"

August 26, 2015

4.0

Review Source

EF

Elizabeth F.  
Receptionist  
  
Used the software for:

### "Main user in our office as receptionist"

September 25, 2015

4.0

It's nice to work with most of the time. When I check voicemail manually, sometimes the right buttons send me elsewhere in the system if I have already been through 10 messages. I really like the concept of being able to use the company system on a personal phone or through the computer to de-clutter the workspace, though as the receptionist those aren't feasible options for me. I know that there is a lot more capability than I am aware of, but I am impressed with what I have learned so far.

Review Source

SP

Steve P.  
Director of Projects + Partnerships  
Religious Institutions  
Used the software for: Less than 6 months

### "Quality"

August 27, 2015

4.0

"I'm enjoying connecting with folks in the States while I'm on the road in Mexico. Being able to call others in the office from here, using their extension number has been very helpful."

Pros

Being able to call colleagues using their extension numbers, wherever you are, is helpful. The voice quality I experienced making calls from Mexico City was impressive.

Cons

Turing on and off the app on my cell phone has been a challenge.

Review Source

LH

Lindsay H.  
Youth Program Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "null"

August 26, 2015

5.0

Review Source

SS

Stacy S.  
receiptionist  
  
Used the software for:

### "We use the phone system."

September 24, 2015

2.0

It seems we have had several issues with our phones since we started using Fathom. For the most part they have FINALLY been resolved but we do still have issues with calls going through sometime and OFTEN get comments that the connection is terrible. The fax option rarely works and now it seems they took the option to receive a confirmation email off the fax so now we have no idea if people are receiving our faxes at all.

Review Source

NP

Nico P.  
Global Service Manager  
Medical Devices  
Used the software for: I used a free trial

### "Best VOIP in the game. "

August 26, 2015

5.0

Fathom Voice is an awesome company! Not only does their product work, their employees create a culture that makes businesses, like ours, want to work with them. Ashlee Garwood, in particular, is always helpful with an attitude to provide the best customer service at all times. Outstanding representative, outstanding product, and outstanding company.

Review Source

JC

Jalissa C.  
Senior Reservations Specialist  
  
Used the software for:

### "System Needs More Work"

September 25, 2015

3.0

Pros: Can see the caller's name and phone number Cons: navigating through is a little difficult; has to be used in tangent with another software (in our case Bria Stretto); a lot of wait time when I'm available to speak & if I do click on "pick up," it doesn't pick it up or it takes a really long time

Review Source

SS

Sara S.  
Admissions Counselor  
Higher Education  
Used the software for: Less than 6 months

### "Easy to use :)"

August 26, 2015

5.0

I have used Fathom Voice for a few months now and I am also pleasantly surprised at how easy it is to use and how much the layout makes total sense to a new user. For someone who is not technologically savvy this is a great asset whenever I use it, which is almost daily.

Review Source

RC

Rick C.  
VP, HR and Communications  
  
Used the software for:

### "After 6 months, we're very pleased with Fathom's clear sound, reliable equipment and service."

September 30, 2015

4.0

The "pros" are in the summary. The only 'con' is slightly un-intuitive software, resulting in slow customization of the system. That's greatly out-weighed by the system's clarity, portability (love 'follow me') and reliability.

Review Source

AC

Andrew C.  
Principal  
Venture Capital & Private Equity  
Used the software for: Less than 6 months

### "Sharpen is an incredible contact center platform"

March 7, 2019

5.0

It's been an incredible experience thus far.

Pros

The cloud-based aspect makes it far easier to maintain than previous systems

Cons

They seemed to be spread thin on support

Review Source

JV

Jetta V.  
Corporate Office Admin.  
  
Used the software for:

### "Great System, Dummy Proof!"

September 25, 2015

5.0

I have nothing but pros. This is a great system and its very user friendly. If you can read, you can use this software. Customer support is always fast and friendly!

Review Source

kR

kevin R.  
Group & Exhibitor Service Specialist  
  
Used the software for:

### "Great so far!"

September 29, 2015

3.0

i haven't taken a lot of calls at this time. So far the system has worked well for me.

Review Source

JM

Joseph M.  
Senior Reservations Specialist  
  
Used the software for:

### "Great and Easy to Use"

September 24, 2015

5.0

Great system, easy to use, have not had a problem as of yet.

Review Source

AG

Angie G.  
  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "null"

August 26, 2015

5.0

Review Source

FD

Freddie D.  
New Business Development  
Information Technology and Services  
Used the software for: I used a free trial

### "null"

August 26, 2015

4.0

Review Source

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