Who Uses This Software?

All businesses taking regular or recurring payments.


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/month/user
    See pricing details
  • Pricing Details
    1% fees per transaction, capped at £2 per transaction.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • GoCardless
  • www.gocardless.com
  • Founded 2011
  • United Kingdom

About GoCardless

A simple way to take recurring payments. GoCardless makes collecting by Direct Debit easy for everyone from individuals to large cooperations at ultra low fees of just 1% per transaction. Join over 20,000 businesses that have processed over 1.5bn and make sure you get paid on time every time.


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GoCardless Features

  • ACH Check Transactions
  • Debit Card Support
  • Gift Card Management
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture

GoCardless Reviews Recently Reviewed!

Go Cardless has given my business the tools to be able to exceed customer retention.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ability to take regular payments from a customer in different frequencies sets this company apart from the competition. Previously, I had to send invoices and chase customers for payments. All that is now a thing of the past. I can agree on a date and amount with my customers and let the direct debits sort the rest out. No massive fee's for setting up and once approved by the customer, they sort the rest. The interest on transactions is extremely competitive meaning that I can work out exactly what I will get before I have even begun to discuss dates for taking payments. Go Cardless also ties into my Accounting Software meaning that I can manage my Go Cardless transactions straight from the system meaning that each invoice payment is authorised, managed and cleared at the click of a button.

Cons: No virtual terminal makes it difficult to take immediate payments over the phone. I would also be better to reduce the time it takes to have the money reach the business account, but it's not necessarily a negative because when you begin to take regular revenue, you barely notice the waiting period.

The customer support on setting up was somewhat tricky. After back and forth communication, my very first payment was stuck in the system for a lot longer than expected. This was nearly two years ago so as far as I can hope, the signing up process is a lot more streamlined now.

Overall: With passing a substantial amount of money through the Go Cardless system, I find the interest fee is barely noticeable in the overall scheme. I've saved countless man hours in using the system by no longer chasing customers for regular payments and leaving it to Go Cardless to manage that for me. My customers are a lot happier too as they know each payment is taken securely

If integrated with the correct Accounting Software, you can also use the same authorization from the customer to take one-off payments meaning that customers with an active authorization don't have to worry about carrying a card or cash, I just hit take payment.

Customer-managed payments have never been this easy at such a competitive rate!

Really nice

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Nice simple interface, cost effective, good integrations, good overview of clients in general. Easy to get clients to sign up.

Cons: Not always easy to understand the status of payments or explain to customers how long it will take for a payment to process. Does take a while to process - I realise this is because of banks not GC.

Overall: Cheap to receive recurring payments.

Great payment processing with low fees

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Low fees, great interface design, a portal for the customer to signup, easy setup of recurring payments from a client.

Cons: slow activation time of direct debit mandate. Lack of proper integration with Xero accounting software.

Overall: Cheaper payment processing.

Gocardless- ideal for trusted customers.

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Very Low commission
You pull the money from their account (no delay with payment).

Cons: Subject to direct debit guarantee - customers can use chargebacks to reverse the fee automatically if they don't like something. This is risky for any business because there's no time limit - a customer could have built up a huge balance, and then pull it all back at once.

Overall: As a tutoring agency based in the UK (Athena Tuition) we were looking for additional ways to allow our customers to pay us. We already use Stripe and were happy, but Gocardless provides even cheaper (1%) rates, which we are in control of payment timings for.

Recommendations to other buyers: Use it with trusted, long-term customers

Good Product for accepting payments

Nov 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: How easy it is to accept payments

Cons: None

Overall: My friend told me about it, I've been using it for a month, it works great all so easy, hassle-free, good for small sized businesses, beeing able to accept payments in installments it's so important and GoCardeless have made it stress free.

Vendor Response

by GoCardless on November 11, 2016

Thanks for your review Nicole, we really appreciate your feedback! Very glad to hear you are happy with our product.

Nov 13, 2017
5/5
Overall

Aug 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money