Who Uses This Software?

MyGov serves a broad range of city, county and state agencies needing to automate Community Development functions.


Average Ratings

4 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • MyGov
  • www.mygov.us
  • Founded 2002
  • United States

About MyGov

MyGov is simple, affordable, web-based, work from anywhere, work with anyone Community Development software suite. MyGov modules are easily implemented, fully customizable and intuitive to use by you and your client. Features such as online applications, custom workflows, online payments and document creation leverage the software for greater effectiveness and efficiency in your office.


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MyGov Features

  • Budgeting & Forecasting
  • Code Enforcement
  • Compliance Management
  • Fixed Asset Management
  • Inventory Management
  • License Issuance
  • Permit Issuance
  • Purchasing & Receiving
  • Self Service Portal
  • Taxation & Assessment
  • Utility Billing
  • Work Order Management

MyGov Reviews Recently Reviewed!


Excellent Product

Apr 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love the overall ease of use of MyGov not only for my end as a City, but also for the contractors. I have heard numerous times from contractors that MyGov is simple to use, and to not change from it like a neighboring City recently did. We can customize the modules to be what we need them to be, such as for Permits, Parks, and Garage Sales. I also like that we can have more than one administrator for the site, and for each module, as well as set up each individual account to see certain modules and have certain permissions associated to those modules. The customer support is phenomenal, and always very helpful and responsive.

Cons: There are small things that each module could work on, for instance the licensing/contractor module could be a bit simpler, but it isn't anything that is hard to get used to once you know. Overall though, I do not have anything to complain about with them.

Contractor Registration

Apr 18, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: It allows our city to track all contractor registrations for our city. That is very important for our goals and objectives.

Cons: Not user friendly, Not forgiving when a mistake is made by user. Whenever one change is made in module administration, it impacts too many other steps

Overall: It is a good value for the money, but not very user friendly. Too many steps involved to do simple data input. Customer Service is not immediate. Difficult to get live person to talk to.

Vendor Response

by MyGov on April 23, 2019

Hi Georgia,

Thank you for taking the time to review the MyGov experience. We are happy to hear that the ability to track all contractor registrations for your city is helpful. I am sorry to hear you are having some issues with utilizing MyGov fully. Your Account Manager has reached out and is looking forward to your response in order to outline how we can best help you solve the issues you are currently facing.

Thank you,

Hannah Koeshall

MyGov Review

Jul 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Versatility and ability to control multiple different areas

Cons: Lack of customization and inability to create unique requests

Vendor Response

by MyGov on August 01, 2019

Hi Rachel,

Thank you for reviewing the MyGov system and Permit module. We appreciate the positive feedback you have given related to the versatility of the system and ability to control multiple areas of your government work. If you ever need assistance, our support team would be happy to help you with further customization of your MyGov system.

Thank you,

Hannah

GIS mapping

Jul 17, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: very good to view the area in my role and assets we have, places affected etc

Cons: depending on which GIS tthats being used the correct training will be needs or its far to complicated

Overall: good over all, i use it daily and get every single bit of information i need off one application