Gliffy

Reviews of Gliffy

4.3 (71)
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Comparing Gliffy ratings with its top alternatives
Gliffy

Gliffy

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Ease of Use
4.4
Customer Service
4.1
Features
4.1
Value for Money
4.4

Lucidchart
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Visio
Visio
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Ease of Use
4.3
Customer Service
4.1
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Value for Money
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draw.io
draw.io
By JGraph

Overall
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4.5
Customer Service
4.2
Features
4.4
Value for Money
4.7

Pros

  • I am very pleased with how easy gliffy templates are easy to use and edit to fit all illustrative diagrams. The diagram board is also very easy to use and intuitive with drag and drop features.

  • It is very useful in the construction of diagrams, with a very good appearance and with some ease - both in the execution and in updating the diagrams if necessary.

  • We use it in integration with confluence and is super useful.

  • Gliffy allows you to create great quality graphics and share these easily. The price of the monthly subscription is ok for the amount of content you get.

Cons

  • The text placement on the diagram elements are not always ideal and can cut off other parts of the diagram.

  • Almost too many wireframes to choose from and if you accidentally close a wireframe library it is a chore to bring it back.

  • It gets a bit tricky when you have multiple elements working together. It makes it hard to move specific actions or parts of the workflow and can get a bit stuck sometimes.

  • I *once* had a printout/export problem because of problems with a browser version.

Showing Most Helpful

Showing 25 of 71 reviews

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Hannah J.
Senior Graphic Designers
Publishing, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 25, 2023
"Robust and Scalable UML Architect Drawing Tools Integrations "
Overall: Gliffy IT Product has been million organisation UML diagramming and file sharing tool choice comprising all modules under one room.
Pros: Simple and multi-device SSO/OBC-L WYSIWYG with pre-built custom LMS for drag-drop /copy -paste. UML architect drawing tools alignment and automations with colours automations. Best for online file sharing. Intuitive cloud data migration.
Cons: Since implementation,it has been our best for cloud UML diagramming. Therefore no single con to register.
Andualem W.
Researcher
Biotechnology, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 15, 2023
"A Versatile and User-Friendly Diagramming Tool"
Overall: "I've been using Gliffy for a few years now, and overall I've been really impressed with its versatility and ease of use. The drag-and-drop interface makes it easy to create diagrams quickly, and there are a wide range of diagram types available, which is helpful when I need to create different types of visualizations. I also appreciate the ability to customize the colors and fonts, which helps me to create diagrams that fit my specific needs and preferences.One downside is that it can take some time to learn all of the features and options, and the free version has some limitations, which may be a consideration for some users. However, I've found the collaboration features to be really helpful when working on group projects, and I've been able to integrate it with other tools such as Jira and Confluence. Overall, I would definitely recommend Gliffy to others looking for a powerful and user-friendly diagramming tool."
Pros: Easy to use drag-and-drop interface.Wide range of diagram types available.Customizable with a variety of colors, fonts, and shapes.Integrates with other tools such as Atlassian's Jira and Confluence.Offers collaboration features for real-time teamwork.
Cons: May have a learning curve for new users.Free version has limited features.Some users may find the number of features and options overwhelming.Limited options for importing and exporting data.No mobile app, which may limit its accessibility for some users.
Switched From: Visio
Reasons for Switching to Gliffy: Gliffy offers a similar range of diagram types to Visio, including flowcharts, network diagrams, and technical drawings. It also offers real-time collaboration features, which may be an improvement over Visio's collaboration options. Additionally, Gliffy's integration with other tools such as Jira and Confluence may make it a better fit for users who rely heavily on those tools.
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Balaji S.
Associate Manager - Program Management
Biotechnology, 5,001-10,000 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
3.0
Features
2.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
July 13, 2022
"A basic tool to perform UX wireframe, diagram related work"
Overall: Overall my experience with Gliffy is an average. I hope they can add more features which are available with the other tools in the market. There are some great features and there are some picky stuff which can be relooked for better user experience.
Pros: Not much but, I like couple of things like the option from the left panel to add more shapes. This is really a good addition to the tool and the expand and collapse of the left panel is great feature. When we want a room to work on the board we can collapse the left panel and expand it when ever it's required. along with that the resource option which is there in the bottom right corner also a good feature. When there is a new feature enabled, we can have a quick glance to check from there.
Cons: The connector tool has a wired behavior some times. After adding the shape, I am not able to add the connectors. I have to click on some other shape in the left pane and then I need to re-select the connectors. This is really frustrating some time. Also the free/trial version if they can share all the features or more features, users can check it out and evaluate the product if they can use it or not, instead of go for a paid version to check all the features.
Verified Reviewer
Marketing Manager, Law Schools and Large Law
Computer Software, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
April 30, 2021
"Great balance of features"
Overall: When many of my colleagues are struggling with PowerPoint or trying to remember how to use Visio, I quickly throw together a process diagram that I can share with engineering or other stakeholders. It's quick and easy to use and solves my problems.
Pros: Chrome app so it's light weight and easy to install. Good balance of features on the free version. Doesn't try to do too much in terms of icons and options - it's the perfect tool if you want to do a process diagram and UML document.
Cons: Could benefit from more options with connectors (arrows or direction of flow). The text placement on the diagram elements are not always ideal and can cut off other parts of the diagram. Better file management.
Alternatives Considered: draw.io and Visio
Switched From: Microsoft PowerPoint
Reasons for Switching to Gliffy: PowerPoint is ridiculously hard to use in this context.
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Erika M.
Digital Product Manager
Publishing, 5,001-10,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Features
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
November 4, 2021
"Good only if you use Confluence"
Pros: This was easy to use and made explaining tech workflows and processes easier.
Cons: We actually don't use Gliffy anymore because while it was great with Confluence, we needed it to be more versatile and integrate with other applications, so we switched to Lucidchart.
Alternatives Considered: Lucidchart
Reasons for Choosing Gliffy: We did not - we chose Lucidchart over the Gliffy.
Katherine M.
Graphic Web Designer
Hospitality, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 5, 2023
"My Practical Seamless Experience with Gliffy IT Product "
Overall: An exceptional multi-purposed/channel/linguigal WYSIWYG tailored with architect design drawing tools, UML Technical drawings, team intranet and advocacy center, VOip audio calls, BIM persistent rooms, File sharing amongst more.
Pros: Robust customisable themes (CT) tailored in creating unique and visually appealing designs aligning with brand guidelines or client preferences. It has robust collaboration and sharing features which I apply to share work with clients. I also like its ADT such as AIET, vector graphics, and topography options enabling me to create intricate and professional designs.
Cons: My organisation and I are much satisfied and greatful to Gliffy software vendor.
Felix M.
Senior Graphic Designer
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 7, 2023
"UML Technical Drawing and Team Intranet GURU "
Overall: Multi-linguigal cloud software for bringing teams together via VC, VOip audio, BIM persistent rooms architecture drawing. Online file sharing.
Pros: It has extreme setups and plugins. Alignment or design drawing tools and integration. IRC-Style featured BIM persistent chatting rooms. Cloud file sharing services. CVC and live conversation support. VOip audio calls and charts drawing.
Cons: Gliffy IT software Product has fully optimized design drawings, team collaboration and color drawing design tools automation.
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Frank W.
Senior Software Engineer
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 12, 2018
"Excellent application for creating process flowcharts"
Pros: Gliffy is easy to use and has all basic features needed to create flowcharts. I also like how simple and friendly the user interface looks. The drag and drop feature is so easy to use that anyone can actually use this application without difficulty.
Cons: Though there's a free version, I don't think that's adequate for my needs. That means paying a monthly fee to use the paid version. And it's not really cheap, especially for individual users.
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Chris L.
Sr. UNIX Systems Admin
Computer Software, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 9, 2018
"We use Gliffy to do online systems documentation. "
Pros: I like the Gliffy is easy to use and integrates well with the rest of the Atlassian stack. This allows us to keep track of the documents created and search for them later. The functionality is comparable to the traditional market leader and has a robust set of inbuilt graphic elements.
Cons: I would like the see a data-driven model allowing me to have live diagrams that pull from outside databases.
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Joel M.
Administrative Assistant
Education Management, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
March 16, 2023
"Honest Opinion of Gliffy"
Overall: Gliffy helps us to create data visualizations in an affordable and efficient way
Pros: It is simple to use and has a user-friendly interface and I like that it is cloud-based.
Cons: Gliffy does not integrate some popular software like Dropbox
Switched From: SmartDraw and Visio
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Michel L.
Formateur coach
Professional Training & Coaching, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
January 23, 2023
"Un logiciel efficace de création de diagrammes en ligne"
Pros: Gliffy Diagram est doté de fonctionnalités professionnelles sécurisées qui en font un excellent outil pour tous les types d’utilisateurs. Grâce à ce programme, il est possible de créer, de modifier et de partager de nombreux modèles de diagrammes. De plus, Gliffy, doté d’une interface conviviale, est facile à utiliser tout en disposant de toutes les fonctions essentielles à la conception de diagrammes et d'organigrammes.
Cons: La version gratuite est limitée, ce qui est frustrant, et l’abonnement est un peu cher. De plus, certaines fonctionnalités sont difficiles à utiliser pour un débutant. Enfin, le programme peut se montrer instable lorsque le contenu est trop important
Shrish T.
Business Analyst
Information Technology and Services, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 18, 2017
"Used Gliffy to create Entity Relationship & Data Flow Digrams"
Overall: 1. Easy collaboration. 2. Requirements being represented via diagrams. 3. Ability to explain end to end work flow via flow charts.
Pros: 1. Easy to use tool, with a lot of options available allowing to create diagrams of various categories like DFD, ER diagrams etc. 2. Very extensive library for various kinds of shape. 3. Availability to be used with Confluence is a great feature, where we create diagrams online and can embed these to our documentation. 4.Having the gliffy plugin for Confluence and my rep is really helpful. 5. Helps to collaborate and capture feedback online. 6. Pricing is very reasonable in comparison to similar tools available in the market.
Cons: 1. Missing the feature of brainstorming. 2. Should provide an ability to download diagrams in various available formats
Verified Reviewer
Field Support Team Manager
Internet, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 27, 2018
"My go-to for all flow diagrams"
Pros: Favourite Confluence plugin. I use this extensively at work. It has just about everything for creating diagrams - flowcharts, floorplans, electrical diagrams, rack diagrams e.t.c. I think it rivals (maybe even supersede) Visio.
Cons: Bug!!! Something does not like Google Chrome. Usually this is fixed on the next release of either Chrome, Gliffy plugin or Confluence. Does not cause problems, just an annoying pop up to report the issue.
Verified Reviewer
Deskside Support Specialist - Teamlead
Law Practice, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 24, 2020
"Great online diagram creation tool "
Overall: Gliffy has been a great addition to our organization as it is being used by several department and practice groups to diagram processes, as well as organization charts, and technical documentation. It is easy to administer, and simple to learn with
Pros: Gliffy's strongest feature is its drag and drop functionality. Coupled with an easy to use interface, the average user can master process mapping in no time. A key feature for our organization has been Gliffy's integration into Confluence which allows us to easily build and link pages and spaces with visualization. Further, Gliffy
Cons: Gliffy meets all of our business needs, however, it isn't robust as some other alternatives (i.e. Visio, Lucidchart), however for cost, ease of use, and integration into our other tools it more then makes up for some losses in more specified requirements.
Reasons for Choosing Gliffy: We choose Gliffy for it's easy to use interface and its ability to integrate with Confluence.
Verified Reviewer
Enterprise Architect, Multichannel Supply chain
Retail, 10,001+ employees
Used the software for:
Overall Rating
3.0
Reviewer Source
Source: GetApp
April 17, 2014
"Simple and quick, Confluence integration, lots of other integrations, but limited"
Overall: Gliffy is easier to learn than Visio, fairly intuitive and the common functions you need are close to hand (on right click or contextual menu button close to selected item). Was quicker to draw a medium complexity diagram with boxes and connectors than Visio (or Powerpoint), and the resulting diagram looked good. Good range of available symbols and easy to add your own stencils from a SVG-based artwork (and JPG importing was easy too). Small native file format, and it is text based (JSON) so it is searchable (and hackable if needed). But there are limitations, which means it for the most complex or structured diagrams it can't replace Visio, OmniGraffle, or a Architecture tool (and would not replace Autocad or similar either) I can see this may work better on tablets/touch screens than Visio No bulleted text/numbered lists Connectors won't "hoop" over lines, and you can't add additional bends in connectors (there are workarounds--import "hoop" shape or use a UML shape to fake a hoop with multiple lines) Can't have text less than 9px in size. Limited import and export options. But the product is continuously developing.
Pros: Quick Free versions available Lots of integrations: Chrome, Google Drive, Google Docs Addin, MS word Addin, Confluence. Allows sharing of diagrams to multiple collaborators. Not very expensive
Cons: Free version will make your diagrams public after 15 days. You have to pay desperately for each integration: e.g. a paid for confluence license won't equate Visio import has to be paid for. non-standard file format (JSON instead of GraphML)
Verified Reviewer
UX team lead
Hospital & Health Care, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 13, 2022
"Easy to use tool for business diagramming and software development"
Pros: I am very pleased with how easy gliffy templates are easy to use and edit to fit all illustrative diagrams. The diagram board is also very easy to use and intuitive with drag and drop features.
Cons: Not applicable, nice experience so far.
Alternatives Considered: Balsamiq and Lucidchart
Victor B.
Think Tanks, Self-employed
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
1.0
Customer Service
2.0
Features
2.0
Value for Money
1.0
Likelihood to Recommend
6/10
Reviewer Source
Source: GetApp
April 13, 2018
"Convenient but limited"
Pros: I use gliffy with Confluence multiple times per week. It is certainly handy to have it built into a collaborative tool like Confluence, but its drawing abilities are limited. It absolutely saves time to have Gliffy as a widget built into Confluence. It is portable (works across any browser).
Cons: Worse than the limits is the performance for larger drawings. Once I've gotten into complex drawing with thousands of objects it gets INCREDIBLY slow. While I've had offers from Atlassian to help, this really is just their software limitations. I've had the problems across three different customer/work environments in which I've used Confluence to document large scale process improvements, flow charts, or network diagrams.
Verified Reviewer
Web Content Manager
Furniture, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 1, 2018
"The accessible flowchart application designed with ease of use in mind"
Overall: Helps me create flowcharts to visualize complex processes and relationships
Pros: It's very easy to use. If you can use a word processor, you can use Gliffy. Plus, there is a free version so that if you don't find yourself frequently making flowcharts but occasionally have something that really just needs one to help visualize it, you don't have to be a trained user in expensive software to be able to make a simple flowchart. There are many different styling options, and it has all the basic flowchart options that you need to make a variety of different types.
Cons: I can't really think of anything negative to say about Gliffy, it's a joy to use and I've never really encountered any issues using it.
Rowan K.
Software developer
Program Development, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
December 23, 2022
"Een prima tool voor opstellen van diagrammen, maar werkt soms net niet soepel"
Overall: Over het algemeen ben ik wel tevreden met Gliffy. De tool bied mij waarvoor ik het wil gebruiken, en dat is snel en overzichtelijk diagrammen in elkaar zetten.
Pros: Gliffy heeft eigenlijk alle veel gebruikte diagrammen wel en zijn ook makkelijk te vinden. Het is te exporteren naar pdf of afbeelding en dat is ook fijn. En het is geimporteerd in Jira, het programma dat wij gebruiken.
Cons: Zo af en toe, als je grotere diagrammen aan het maken bent dan verspringt de diagram vaak. Pijlen sluiten net niet lekker aan hoe je wil. En als je ergens iets begint te verslepen raakt alles uit zijn verband.
Thiago S.
Financial Analyst
Banking, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 23, 2019
"A tool that gives a simple and efficient way to improve the proccess management of the company"
Overall: A simple and easy-to-use software with a wide variety of tools, which enables us to create diagrams and process diagrams of departmental processes in a simple and collaborative way
Pros: The variety of customization tools to design processes.
Cons: The limitation on the color customization of the diagrams.
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Alexandra B.
Developer and Product Designer
Computer Software, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 12, 2023
"A powerful diagramming tool?"
Overall: Limited Customization Options: Some users may find that Gliffy's customization options are limited compared to other diagramming tools, which can make it challenging to create very specific or unique diagrams.
Pros: A comprehensive guide on how to use Gliffy's features to create different types of diagrams, such as flowcharts, org charts, network diagrams, and more.
Cons: Limited Customization Options: Some users may find that Gliffy's customization options are limited compared to other diagramming tools, which can make it challenging to create very specific or unique diagrams.
Switched From: draw.io, SmartDraw, Creately, Lucidchart and Cacoo
Priyanka N.
Assistant Manager - HR
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 13, 2018
"Used Gliffy as a diagram tool to create process flow diagrams and data flow diagrams"
Pros: 1. A variety of options to draw different types of diagrams. 2. A lot of shapes which enables easy representation of information. 3. Integration with Confluence gives a great flexibility.
Cons: For extracting the diagrams from Gliffy, options should be offered which are compatible with other prominent tools.
Robert W.
PM
Telecommunications, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 13, 2019
"Excellent Diagram Tool"
Overall: I document process flows for software, data flow, and network diagrams. Gliffy works great for me because I can create it in Confluence on a Wiki page and edit it real-time in a quick efficient manner.
Pros: The ease of use and quick learning curve make Gliffy a top choice. If you do not need all the functionality of Visio but need to diagram or show flows, it provides the ability to document processes and diagrams in a simple quick and easy manner. Gliffy is intuitive to use, pulling shapes onto the canvas, color palette and test information right there. It also integrates with Confluence making a Wiki page diagram an easy activity.
Cons: There are a few areas where Gliffy is not intuitive and it lacks an easy explanation/help/ However since it's very intuitive to use, this is not a large problem.
Tony M.
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 3, 2016
"Easy and intuitive for wireframing"
Overall: I have been using gliffy as my standard tool for wireframing interfaces, ER diagrams and flow diagrams for several years now. The software is easy to use and intuitive. There's a good range of form elements for wireframing and the export options work well. They had a bad outage a while ago, but they were up-front about what happened and did a great job of keeping users informed of how service restoration was progressing. I'm looking forward to making more use of the google docs integration.
Pros: Easy to use, fast to use. Works great in Ubuntu.
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Sourav G.
Sr. Principal Architect
Computer Software, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 21, 2021
"Very handy tool for software architects"
Overall: I have been using Gliffy Diagram for several years and I have been thoroughly impressed with the cool set of tools and their deployment model. When it comes to putting together software architecture diagrams I do not even think of any other tools these days. Excellent work team. Thank you.
Pros: Ability to be used as an extension within the other document curation tools like Chalk and all within the browser. Nicely organized set of really good and relevant pre-defined components that really helps quickly drawing an idea into a diagram.
Cons: At times, the components become a little bit shaky that they do not behave exactly as they should. Some times memory consumptions becomes a little too heavy for a browser to handle especially for large diagrams.