--- title: "Gliffy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gliffy Software - reviews, pricing plans, popular comparisons to other Flowchart products and more." source_url: "https://www.capterra.com/p/145714/Gliffy/" page_type: "product" language: "en" --- # Gliffy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gliffy ## What is Gliffy? Gliffy's diagramming applications make it easy to communicate and collaborate at the speed of your ideas. Whether you're using Gliffy in Confluence and Jira or jumping into our standalone diagramming tool, Gliffy Online, you'll find an intuitive way to draw diagrams. Drag and drop your way to professional-looking flowcharts, UML diagrams, entity-relationship diagrams, and more in just a few clicks. Use a template to make a mind map or concept map while brainstorming. Visit gliffy.com today! ## What is Gliffy used for? [Diagram](https://www.capterra.com/diagram-software/)[Flowchart](https://www.capterra.com/flowchart-software/)[Org Chart](https://www.capterra.com/org-chart-software/) Top alternative Featured Overall rating Based on 72 user reviews Reviews sentiment Positive 89% Neutral 10% Negative 1% Starting price $10 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gliffy?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.perforce.com/&name=Gliffy) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gliffy 4.3 (72) VS. [4.7 (564)](https://www.capterra.com/p/144020/Aha/reviews/) Starting Price $10 Per User, Per Month Starting Price $59 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (70) Ease Of Use 4.4 (2,239) Value For Money 4.3 (58) Value For Money 4.6 (1,566) Customer Service 4.1 (48) Customer Service 4.8 (1,378) ## Gliffy alternatives [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) [4.5 (2,258)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/146136/Lucidchart/) [SmartDraw](https://www.capterra.com/p/78945/SmartDraw/) [4.2 (152)](https://www.capterra.com/p/78945/SmartDraw/reviews/) Starting price $7.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/78945/SmartDraw/) Highest Rated [Miro](https://www.capterra.com/p/128955/Miro/) [4.7 (1,695)](https://www.capterra.com/p/128955/Miro/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/128955/Miro/) [Visio](https://www.capterra.com/p/201133/Visio/) [4.5 (3,282)](https://www.capterra.com/p/201133/Visio/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201133/Visio/) ## FAQs about Gliffy Overview ### What problems does Gliffy solve? Gliffy helps teams solve slow, unclear diagramming workflows by making it easy to build, update, and share flowcharts, UML, network, ER, and process diagrams. Software developers, architects, business analysts, QA teams, and documentation owners use it to clarify complex systems, capture requirements, and embed visuals directly in Jira and Confluence. Answer based on 38 reviews Overview ### Which roles and teams benefit most from Gliffy? Gliffy is most used by product managers, IT administrators, software developers, and business analysts who need to map processes, system architectures, and technical workflows clearly. Operations leaders, support teams, and executives also benefit from using it to document plans, align stakeholders, and communicate complex ideas visually across projects. Answer based on 70 reviews Overview ### What company size and industries is Gliffy built for? Gliffy is built for businesses of all sizes, with strongest adoption among small businesses at 61% and Information Technology and Services at 17%. It also serves enterprise teams at 24% and midsize companies at 15%, with frequent use in Computer Software and Internet for creating diagrams. Answer based on 72 reviews Features and Usability ### What are the key features of Gliffy? Gliffy includes core diagramming features like flowcharts, process workflows, org charts, wireframes, and mind maps, built around a drag-and-drop editor with templates and shape libraries. Differentiators include collaboration and file sharing, plus integrations through plugins for Confluence and Jira. Customization for colors, fonts, and shapes is also commonly used. Answer based on 38 reviews Pricing ### How much does it cost and what fees or limitations are included? Gliffy starts at $10/user/month for the Professional plan, with annual pricing from 8/user/month, while Jira and Confluence plans start at 10/month flat for up to 10 users. A free trial is available. Reviewers call pricing reasonable, but some find single-user subscriptions pricey and the free version limited. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does Gliffy integrate with? Gliffy integrates with Confluence and Jira most often in reviewer feedback, especially for embedding diagrams in documentation and issue-tracking workflows. Official catalog data also lists Basecamp, Trello, WordPress, and monday.com AI Work Platform, giving Gliffy 6 third-party integrations across collaboration, project management, and content platforms. Answer based on 25 reviews Getting Started and Support ### What training and onboarding options does Gliffy offer? Gliffy provides webinars, documentation, and videos to help teams get started. Webinars support guided, live instruction, documentation offers written reference for setup and feature review, and videos provide visual tutorials that users can follow at their own pace. Answer based on 2 reviews Getting Started and Support ### What customer support options does Gliffy offer? Gliffy provides Email/Help Desk, FAQ/Forum, and Chat support. Users report that support can be responsive and willing to work through technical issues, although some problems may take time to resolve and occasionally require workarounds or product fixes. Answer based on 1 reviews User interface ### How easy is Gliffy to use for creating diagrams? Gliffy makes diagram creation easy for most teams with a clear drag-and-drop interface and quick learning curve. Business users, project teams, and Confluence users often find it intuitive for flowcharts, wireframes, and process maps, though some users want more customization, more design elements, and a less clunky experience. Answer based on 28 reviews ## Features AI summary Based on 1,863 Flowchart reviews Capterra reviewers highlight these as the features buyers value most when choosing flowchart software: - **Diagramming** (**51%** of reviewers rated this feature as critical) - **Drag & Drop** (**39%**) - **Process Modeling & Designing** (**42%**) Gliffy supports **Diagramming** and **Drag & Drop**, making it easier for teams to build visual workflows quickly and adjust diagrams without added complexity. However, it does not include **Process Modeling & Designing**. Instead, it offers **Collaboration Tools** (**34%**) and **Data Import/Export** (**33%**), which give teams more ways to work together on diagrams and move files between systems. These features help businesses create clear process visuals, improve team input, and keep diagram work organized across tools. Diagramming 4.5 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams. Drag & Drop 4.5 (15) 66.67% of 15 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components Collaboration Tools 4.6 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Data Import/Export 4.3 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Import and export data to and from software applications Templates 5.0 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is API 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Gliffy 16 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Diagramming: Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams. - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Flowchart: Diagram that represents an algorithm, workflow, or process - Mind Maps: Diagram used to organize information in a hierarchical way to show relationships - Mockup Creation: Tools to create a static representation of a product or project, showing users and stakeholders how it may look and be used. - Organizational Charting: Diagram that shows the structure of an organization and the relationships between parts - Publishing/Sharing: Share pre-configured sets of data organized and presented in a specific manner with the organization - Templates: Sample files or documents that could be customized as needed or used as is - Wireframe Creation: Create static wireframes representing basic skeletal structure of applications and websites to give an overview of design. --- Features 4.1 (68) 4.1 Based on 68 reviews ## Pricing Value for money 4.3 (58) Free Trial [View pricing plan details](https://www.capterra.com/p/145714/Gliffy/pricing/) Professional $10.00 Per User,Per Month It includes: - 24/7 Email Support - Access to Templates - Commenting Tool - Google Drive Plug-in - Import From Other Applications - Live Diagram Embedding - Private Sharing - Unlimited Diagrams Enterprise Contact Vendor for Pricing It includes: - 24/7 Email Support - Access to Templates - Automatic Diagram Migration - Centralized Security - Commenting Tool - Dedicated Phone and Email Support - Easy Admin Controls - Google Drive Plug-in - Import From Other Applications - Live Diagram Embedding - Private Sharing - Shared Online Workspace - Single Sign-on (SSO) Integration - Team Management - Unlimited Diagrams Jira $10.00 Flat Rate,Per Month It includes: - Ability to Create Diagrams - Ability to Export Diagrams in Multiple Formats - Ability to Import Microsoft Visio - Flowcharts and Wireframes in Jira With the Click of a Button - Including JPEG - Intuitive Drag-and-Drop Interface - Native Jira Integration - PNG and SVG Confluence $10.00 Flat Rate,Per Month It includes: - Ability to Create Flowcharts - Ability to Export Diagrams in Multiple Formats - Ability to Import Microsoft Visio - BPMN Diagrams - Including JPEG - Inline Editing of Diagrams by Your Team and Secure Permission Management Through Confluence - Intuitive Drag-and-Drop Interface - Mind Maps - Native Confluence Integration - Network Diagrams and More - PNG and SVG - UML Diagrams - Venn Diagrams - Wireframes Value for money 4.3 (58) 4.3 Based on 58 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ Confluence](https://www.capterra.com/p/136446/Confluence/) ## Support, customer service and training options Customer Service 4.1 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (48) 4.1 Based on 48 reviews ## User reviews Overall rating 4.3 Based on 72 reviews Filter by rating 5(32) 4(32) 3(7) 2(1) 1(0) Mentioned topic Sorted by most recent SS Sneha S. Software engineer Chemicals ### "Intuitive Diagram Creation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 1, 2024 Pros It helps me quickly make diagrams to show complex ideas. I recently used Gliffy to plan a new software system, and the drag-and-drop features and various templates made it a fast and enjoyable task. Cons Needed more customization options for my diagrams and found that Gliffy’s options were somewhat limited, which restricted how detailed I could make my diagrams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Kevin V. Product manager Information Services ### "Nice software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 12, 2023 Pros Easy to use even for a novice. I have created a lot of diagrams with this. Cons The advantage is really the cost. The ui is great but could have more features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FM Felix M. Senior Graphic Designer Information Technology and Services ### "UML Technical Drawing and Team Intranet GURU " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 7, 2023 Multi-linguigal cloud software for bringing teams together via VC, VOip audio, BIM persistent rooms architecture drawing. Online file sharing. Pros It has extreme setups and plugins. Alignment or design drawing tools and integration. IRC-Style featured BIM persistent chatting rooms. Cloud file sharing services. CVC and live conversation support. VOip audio calls and charts drawing. Cons Gliffy IT software Product has fully optimized design drawings, team collaboration and color drawing design tools automation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Katherine M. Graphic Web Designer Hospitality ### "My Practical Seamless Experience with Gliffy IT Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 5, 2023 An exceptional multi-purposed/channel/linguigal WYSIWYG tailored with architect design drawing tools, UML Technical drawings, team intranet and advocacy center, VOip audio calls, BIM persistent rooms, File sharing amongst more. Pros Robust customisable themes (CT) tailored in creating unique and visually appealing designs aligning with brand guidelines or client preferences. It has robust collaboration and sharing features which I apply to share work with clients. I also like its ADT such as AIET, vector graphics, and topography options enabling me to create intricate and professional designs. Cons My organisation and I are much satisfied and greatful to Gliffy software vendor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hannah J. Senior Graphic Designer Publishing ### "Robust and Scalable UML Architect Drawing Tools Integrations " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 25, 2023 Gliffy IT Product has been million organisation UML diagramming and file sharing tool choice comprising all modules under one room. Pros Simple and multi-device SSO/OBC-L WYSIWYG with pre-built custom LMS for drag-drop /copy -paste. UML architect drawing tools alignment and automations with colours automations. Best for online file sharing. Intuitive cloud data migration. Cons Since implementation,it has been our best for cloud UML diagramming. Therefore no single con to register. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Alexandras B. Developpper Computer Software ### "A powerful diagramming tool?" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 12, 2023 Limited Customization Options: Some users may find that Gliffy's customization options are limited compared to other diagramming tools, which can make it challenging to create very specific or unique diagrams. Pros A comprehensive guide on how to use Gliffy's features to create different types of diagrams, such as flowcharts, org charts, network diagrams, and more. Cons Limited Customization Options: Some users may find that Gliffy's customization options are limited compared to other diagramming tools, which can make it challenging to create very specific or unique diagrams. Switched from [draw.io](https://www.capterra.com/p/166985/draw-io/) [SmartDraw](https://www.capterra.com/p/78945/SmartDraw/) [Creately](https://www.capterra.com/p/127628/Creately/) [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) [Cacoo](https://www.capterra.com/p/145718/Cacoo/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joel B. Administrative Secretary Consumer Services ### "Honest Opinion of Gliffy" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 16, 2023 Gliffy helps us to create data visualizations in an affordable and efficient way Pros It is simple to use and has a user-friendly interface and I like that it is cloud-based. Cons Gliffy does not integrate some popular software like Dropbox Switched from [SmartDraw](https://www.capterra.com/p/78945/SmartDraw/) [Visio](https://www.capterra.com/p/201133/Visio/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Andualem W. researcher Biotechnology ### "A Versatile and User-Friendly Diagramming Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2023 "I've been using Gliffy for a few years now, and overall I've been really impressed with its versatility and ease of use. The drag-and-drop interface makes it easy to create diagrams quickly, and there are a wide range of diagram types available, which is helpful when I need to create different types of visualizations. I also appreciate the ability to customize the colors and fonts, which helps me to create diagrams that fit my specific needs and preferences.One downside is that it can take some time to learn all of the features and options, and the free version has some limitations, which may be a consideration for some users. However, I've found the collaboration features to be really helpful when working on group projects, and I've been able to integrate it with other tools such as Jira and Confluence. Overall, I would definitely recommend Gliffy to others looking for a powerful and user-friendly diagramming tool." Pros Easy to use drag-and-drop interface.Wide range of diagram types available.Customizable with a variety of colors, fonts, and shapes.Integrates with other tools such as Atlassian's Jira and Confluence.Offers collaboration features for real-time teamwork. Cons May have a learning curve for new users.Free version has limited features.Some users may find the number of features and options overwhelming.Limited options for importing and exporting data.No mobile app, which may limit its accessibility for some users. Switched from [Visio](https://www.capterra.com/p/201133/Visio/) Gliffy offers a similar range of diagram types to Visio, including flowcharts, network diagrams, and technical drawings. It also offers real-time collaboration features, which may be an improvement over Visio's collaboration options. Additionally, Gliffy's integration with other tools such as Jira and Confluence may make it a better fit for users who rely heavily on those tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL Delphine L. Freelance E-Learning ### "Un logiciel efficace de création de diagrammes en ligne" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 23, 2023 Pros Gliffy Diagram est doté de fonctionnalités professionnelles sécurisées qui en font un excellent outil pour tous les types d’utilisateurs. Grâce à ce programme, il est possible de créer, de modifier et de partager de nombreux modèles de diagrammes. De plus, Gliffy, doté d’une interface conviviale, est facile à utiliser tout en disposant de toutes les fonctions essentielles à la conception de diagrammes et d'organigrammes. Cons La version gratuite est limitée, ce qui est frustrant, et l’abonnement est un peu cher. De plus, certaines fonctionnalités sont difficiles à utiliser pour un débutant. Enfin, le programme peut se montrer instable lorsque le contenu est trop important Switched from [draw.io](https://www.capterra.com/p/166985/draw-io/) [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) [SmartDraw](https://www.capterra.com/p/78945/SmartDraw/) [Miro](https://www.capterra.com/p/128955/Miro/) [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Rowan K. Software developer Program Development ### "Een prima tool voor opstellen van diagrammen, maar werkt soms net niet soepel" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 December 23, 2022 Over het algemeen ben ik wel tevreden met Gliffy. De tool bied mij waarvoor ik het wil gebruiken, en dat is snel en overzichtelijk diagrammen in elkaar zetten. Pros Gliffy heeft eigenlijk alle veel gebruikte diagrammen wel en zijn ook makkelijk te vinden. Het is te exporteren naar pdf of afbeelding en dat is ook fijn. En het is geimporteerd in Jira, het programma dat wij gebruiken. Cons Zo af en toe, als je grotere diagrammen aan het maken bent dan verspringt de diagram vaak. Pijlen sluiten net niet lekker aan hoe je wil. En als je ergens iets begint te verslepen raakt alles uit zijn verband. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Associate Product Manager Medical Devices ### "Gets the job done, but sometimes feels clunky" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 September 22, 2022 Pros I like that i am able to draw out and diagram my test waterfalls Cons Interface feels clunky at times. Also takes time to load when accessed from confluence Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Co-founder \[Digital products\] Computer Software ### "Easy to use tool for business diagramming and software development" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 13, 2022 Pros I am very pleased with how easy gliffy templates are easy to use and edit to fit all illustrative diagrams. The diagram board is also very easy to use and intuitive with drag and drop features. Cons Not applicable, nice experience so far. Alternatives considered [Balsamiq](https://www.capterra.com/p/145723/Balsamiq-Mockups/) [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Balaji S. Associate Manager - Program Management Pharmaceuticals ### "A basic tool to perform UX wireframe, diagram related work" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 13, 2022 Overall my experience with Gliffy is an average. I hope they can add more features which are available with the other tools in the market. There are some great features and there are some picky stuff which can be relooked for better user experience. Pros Not much but, I like couple of things like the option from the left panel to add more shapes. This is really a good addition to the tool and the expand and collapse of the left panel is great feature. When we want a room to work on the board we can collapse the left panel and expand it when ever it's required. along with that the resource option which is there in the bottom right corner also a good feature. When there is a new feature enabled, we can have a quick glance to check from there. Cons The connector tool has a wired behavior some times. After adding the shape, I am not able to add the connectors. I have to click on some other shape in the left pane and then I need to re-select the connectors. This is really frustrating some time. Also the free/trial version if they can share all the features or more features, users can check it out and evaluate the product if they can use it or not, instead of go for a paid version to check all the features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PK Pouya K. Senior Business Intelligence Consultant Information Technology and Services ### "Great Free Product as a Chrome extension" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 11, 2022 Pros Gliffy is great for simple Flow-Charts. The Chrome-Version is free. Cons In german lanuage there are Encoding-Errors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Moises P. Analista de Seguridad de TI Banking ### "Sobre Gliffy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2022 Es una herramienta que saca de apuros, cuando se requiere realizar un diagrama de flujo para conocer el ciclo de vida de un proceso. Pros De Gliffy me gusta que puedo elaborar organigramas, diagrama de flujos, gráficas. Es decir, se adapta a mi necesidad. Cons Gliffy me ha servido para crear mis diagramas de flujo cuando estaba en la universidad y en la maestría. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Eric S. IT Manager Telecommunications ### "Great if you need to colaborate with other applications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 7, 2021 Very easy to use and build a flow chart or diagram of your environment in minutes. Although I have used Dia in the past this software gives more options to migrate data to Jira / Confluence Pros Works well in Jira if you need to add flow charts or diagrams within your other applications Cons Sometimes difficult to find the correct picture of what you want to present in a computer environment so you need just download some other pictures Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Systems Administrator Information Technology and Services ### "Diagram the right way" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 2, 2021 My overall experience has been great over the years. Being able to mock up diagrams for multiple platforms. Mainly AWS, but even local network diagrams has been easy and accurate for getting the point across. Pros I love the fact that their is endless documentation for this. We mainly use it for confluence so there is almost every question answered somewhere out there in the documentation. Cons It is a little pricey as and add on for confluence if you are not using it every day or every week. We use it but not as heavily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Erika M. Director of Digital Product Development E-Learning ### "Good only if you use Confluence" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 4, 2021 Pros This was easy to use and made explaining tech workflows and processes easier. Cons We actually don't use Gliffy anymore because while it was great with Confluence, we needed it to be more versatile and integrate with other applications, so we switched to Lucidchart. Alternatives considered [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) Reasons for choosing Gliffy We did not - we chose Lucidchart over the Gliffy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Richard R. SME Computer Software ### "Good functionality for a free application" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 14, 2021 Overall, not to be snubbed, I do enjoy using it. Pros I like the price - Free! It is one of my Google apps and it gets used quite frequently to map out business processes. Cons It doesn't have as many options as Vision but is still a very decent application, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sourav G. Principal Architect - Technology Computer Software ### "Very handy tool for software architects" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 21, 2021 I have been using Gliffy Diagram for several years and I have been thoroughly impressed with the cool set of tools and their deployment model. When it comes to putting together software architecture diagrams I do not even think of any other tools these days. Excellent work team. Thank you. Pros Ability to be used as an extension within the other document curation tools like Chalk and all within the browser. Nicely organized set of really good and relevant pre-defined components that really helps quickly drawing an idea into a diagram. Cons At times, the components become a little bit shaky that they do not behave exactly as they should. Some times memory consumptions becomes a little too heavy for a browser to handle especially for large diagrams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Manager, Law Schools and Large Law Information Technology and Services ### "Great balance of features" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 April 30, 2021 When many of my colleagues are struggling with PowerPoint or trying to remember how to use Visio, I quickly throw together a process diagram that I can share with engineering or other stakeholders. It's quick and easy to use and solves my problems. Pros Chrome app so it's light weight and easy to install. Good balance of features on the free version. Doesn't try to do too much in terms of icons and options - it's the perfect tool if you want to do a process diagram and UML document. Cons Could benefit from more options with connectors (arrows or direction of flow). The text placement on the diagram elements are not always ideal and can cut off other parts of the diagram. Better file management. Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) PowerPoint is ridiculously hard to use in this context. Alternatives considered [draw.io](https://www.capterra.com/p/166985/draw-io/) [Visio](https://www.capterra.com/p/201133/Visio/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Deskside Support Specialist - Teamlead Law Practice ### "Great online diagram creation tool " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 24, 2020 Gliffy has been a great addition to our organization as it is being used by several department and practice groups to diagram processes, as well as organization charts, and technical documentation. It is easy to administer, and simple to learn with Pros Gliffy's strongest feature is its drag and drop functionality. Coupled with an easy to use interface, the average user can master process mapping in no time. A key feature for our organization has been Gliffy's integration into Confluence which allows us to easily build and link pages and spaces with visualization. Further, Gliffy Cons Gliffy meets all of our business needs, however, it isn't robust as some other alternatives (i.e. Visio, Lucidchart), however for cost, ease of use, and integration into our other tools it more then makes up for some losses in more specified requirements. Reasons for choosing Gliffy We choose Gliffy for it's easy to use interface and its ability to integrate with Confluence. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sys Admin Insurance ### "GliffyRevNotes" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 8, 2020 can be great for first draft for getting ideas in flow chart or diagram to better view process, for development of operations. Pros I like the fact that it could be used without any install on the cient, just in the Atlassian stack of appliacions. Cons limited support of all objects types can be easy to learn with drag and drop, but not as full featured as expected built in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Dave K. MD Management Consulting ### "Gliffy - good honest package" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 30, 2020 Overall very good, still use. Pros The ease of use was particularly good. The drag and drop facility meant that diagrams could be completed in seconds. There are a number of templates that were of value. Cons Because it is free there is a limit to what it can do compared to paid for systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Christopher W. Product Manager Hospital & Health Care ### "Archaic feel with limited tools." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 July 8, 2020 Very frustrated. I have used Visio in the past and didn't have to search as much as with this tool. The tools were more intuitive to what I was designing. Pros The add library feature is easy to use for adding shapes. Cons I have spent 2 hours looking for a way to add/create a curve arrow from a basic shape. Unfortunately there is no way to create bends or customize a shape such as an arrow. Additionally I haven't found a way to integrate the cloud version that my company paid for to JIRA or Confluence. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.