--- title: "Cacoo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cacoo the right Diagram solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145718/Cacoo/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Cacoo 4.7 (178) [View alternatives](https://www.capterra.com/p/145718/Cacoo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Cacoo Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews GS Gift S Human Resources OfficerHuman Resources, Self-employedUsed the software for: 6-12 months. “It is web-based, so I don't have to install heavy software on my laptop, and I can access my diagrams from the library computers or home.“ December 16, 2025 CC Cece C ProfessorEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “A lot of the hard lines in graphics or suggestions for templates, lack the ease and accessibility for those with executive functioning Issues.“ December 18, 2025 RV Rachel V HR ManagerWarehousing, 11 - 50 employeesUsed the software for: 6-12 months. “For most standard diagramming needs, it’s more than sufficient, though power users or those needing extensive customization might find it slightly limited.“ December 24, 2025 GS Gift S Human Resources OfficerHuman Resources, Self-employedUsed the software for: 6-12 months. “Also, sometimes the connectors between shapes can be a little finicky to get perfectly straight compared to desktop software.“ December 16, 2025 RV Rachel V HR ManagerWarehousing, 11 - 50 employeesUsed the software for: 6-12 months. “The interface is clean and intuitive, and it integrates nicely with tools like Google Drive, Confluence, and Slack.“ December 24, 2025 TB Tyler B NurseEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I wasn’t a fan of the pre made diagram because I had to go in and delete all of the extra boxes before starting fresh.“ December 16, 2025 TM Tristan M ProgrammerComputer Games, Self-employedUsed the software for: I used a free trial. “Great customer service and communication was able to help with team assignments and bugs really good for the money“ December 16, 2025 RN Renee N studentHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Minor complaints about set up and explanations provided by the system and unfortunately not entirely free.“ December 16, 2025 ## Showing most helpful reviews Showing 1-25 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Janeth Q. Civil Engineer Civil Engineering Used the software for: 6-12 months ### "Streamlining Engineering Projects with Cacoo" December 19, 2025 5.0 Cacoo makes visualizing engineering projects fast, collaborative, and secure. It's ease of use, value for money, and team features make it an essential tool in my workflow. Pros As a civil engineer, I like Cacoo for it's easy diagram creation. Their customer support is also reliable, and it offers great value for money. It also makes planning and communicating engineering projects simple and efficient. Cons Unlike CAD software, Cacoo can't handle exact measurements or technical specifications, so I still need other tools for final structural plans. Review Source Response from Nulab December 30, 2025 Dear Janeth, Thank you for your review! We are delighted to hear that Cacoo helps you with visualizing your engineering projects fast, and that you find it to be an essential tool in your workflow. Thank you for your feedback on the structural plans features in Cacoo as well, our team will review it. SN Sean N. LX and Technology Manager Education Management Used the software for: Less than 6 months ### "Streamlined, Easy, and Familiar" December 16, 2025 5.0 It's great to use just Cacoo instead of going back and forth between FIGMA, Airtable, Lucid, etc. Very user friendly once you adjust. Pros It consolidates the best of other tools into one streamlined, easy to use tool! No need to use multiple tools and it keeps the best, most familiar aspects of tools I've already used. Cons Just moving things over from other tools (FIGMA, Lucid, etc.). Importing existing assets can require some manual adjustments as they don't always transfer exactly as they should. Switched from [Miro](https://www.capterra.com/p/128955/Miro/)[Airtable](https://www.capterra.com/p/146652/Airtable/)[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[Figma](https://www.capterra.com/p/175027/Figma/) Cost and consolidation. The big names can and do charge a lot. Review Source Response from Nulab December 18, 2025 Dear Sean, Thank you for your review! It's great to hear that you find Cacoo to be a good streamlined and easy to use tool, and that it's very user-friendly. Thank you for your feedback on the import assets feature as well, our team will review it. AP Abigail P. Student Nurse Hospital & Health Care Used the software for: Less than 6 months ### "Nursing Student Health Diagrams" April 19, 2022 3.0 Overall, even though (for me) the software is expensive, I need this program to succeed and it makes things a lot easier for me when I am creating diagrams. The colors and texts are great, and it is easy to organize. Pros I like the arrows for the diagrams! They make it really easy to visualize processes and understand how topics are related. Cons I think that there could be more templates. There can be more options. I also think there can be an easier way to customize templates as well. Review Source RV Rachel V. HR Manager Warehousing Used the software for: 6-12 months ### "Perfect Brainstorm " December 24, 2025 5.0 Overall, my experience with Cacoo was very positive. It’s an accessible, user-friendly platform that makes visual collaboration easy and efficient — especially for remote teams. For most standard diagramming needs, it’s more than sufficient, though power users or those needing extensive customization might find it slightly limited. Pros Cacoo’s real-time collaboration features are excellent — multiple people can work on the same diagram simultaneously, which makes it perfect for brainstorming sessions or technical design reviews. The interface is clean and intuitive, and it integrates nicely with tools like Google Drive, Confluence, and Slack. I also appreciated the wide range of templates for flowcharts, network diagrams, and wireframes, which make it easy to get started quickly. Cons While it’s great for team collaboration, the performance can slow down a bit with large or complex diagrams. The export options are somewhat limited in the free version, and version control could be more robust. Also, some features available in competitors (like advanced shape libraries or automation tools) are only accessible in higher-tier plans. Review Source Response from Nulab January 2, 2026 Dear Rachel, Thank you for your review! It's amazing to hear that Cacoo is an accessible and user-friendly platform for you, and that you find its collaboration features excellent especially for remote teams. Thank you for your feedback on the board performance and export options, and other additional features as well, our team will review it. NEB Nhlayiseko Eulenda B. Lecture Business Supplies and Equipment Used the software for: 1-2 years ### "Customer support" December 19, 2025 5.0 They made my work to be easier. All their products are easier and quick to access and no charges are applied Pros They offered good customer support and they were very quick to respond . They protected my personal information and good students support team Cons I could not get some of the things that i was looking for. Even to sign up it was a bit complicated for me Review Source Response from Nulab December 24, 2025 Hi Nhlayiseko, Thank you for your feedback! We’re glad you appreciated our quick customer support, data protection, and easy to use platform. We also appreciate your comments about the sign-up process and will work on making it simpler and improving our services. TM Tapiwanashe M. Student Employment E-Learning Used the software for: Less than 6 months ### "My Experience with Cacoo" December 20, 2025 4.0 My overall experience with Cacoo has been positive. The tool is great for team task management related to visual projects. Despite some minor bugs and the need for better customer support, its ease of use and collaboration features make it a valuable asset for my team's diagramming needs Pros I really liked the team collaboration features they make it easy for multiple people to work on the same diagram simultaneously. The diagram creation tools are intuitive and user friendly, allowing me to quickly create professional looking flowcharts and wireframes. I found the platform offers good value for money compared to other similar tools on the market Cons What I liked least is the occasional presence of bugs and issues, which sometimes interrupt the workflow, although they usually get resolved quickly and Also The customer support response time could be improved, as it sometimes takes a while to get a detailed answer I feel that the security options, while present, could be more robust for enterprise level usage. Review Source Response from Nulab December 24, 2025 Hi Tapiwanashe, Thank you for your detailed review! We’re happy to hear that you value our collaboration features, intuitive diagramming tools, and overall value for money. It’s great to know Cacoo has been a helpful asset for your team’s visual projects. We appreciate your honest feedback about bugs, customer support response times, and security options. Your input helps us identify areas for improvement, and we’re actively working on enhancing platform stability, support responsiveness, and enterprise level security features. Thanks again for sharing your experience, we’re glad to be part of your team’s workflow! GS Gift S. Human Resources Officer Human Resources Used the software for: 6-12 months ### "The lifesaver for student group projects" December 16, 2025 4.0 Overall, Cacoo has been a great tool for my coursework. It is web-based, so I don't have to install heavy software on my laptop, and I can access my diagrams from the library computers or home. It’s intuitive enough that I didn't have to spend hours learning it before I could start my assignment. Pros The real-time collaboration feature is the best part. As a student, I have a lot of group assignments where we need to build flowcharts or mind maps together. Cacoo lets us all be on the same canvas at the same time, seeing changes live, which beats emailing files back and forth. The chat feature right inside the tool is also super helpful for coordinating. Cons The free plan has some limitations on the number of sheets or "sheets" you can create, which can be annoying if you have multiple classes requiring diagrams. Also, sometimes the connectors between shapes can be a little finicky to get perfectly straight compared to desktop software. Review Source Response from Nulab December 18, 2025 Dear Gift, Thank you for your review, we love to hear our customers opinion! We are happy to hear that Cacoo is a great tool for your coursework, and that you find its features such as real-time collaboration to be very helpful for your group projects. Thank you for your feedback on the Cacoo Free plan sheet limit, and shape connectors as well, our team will review it. HO Hafeeez O. CTO Information Technology and Services Used the software for: 6-12 months ### "Excellent experience with cacco" December 16, 2025 4.0 Very good , I love the platform except for Ui and Ux issue but overall the experience is good and I rate it 4 out 5 Pros Team collaboration is very easy on the platform and it helps us work effectively and ahead of time without waiting ion each other Cons The pricing , not favorable to upcoming developer and the user experience is below minimum expectations Review Source Response from Nulab December 23, 2025 Dear Hafeeez, Thank you for your review, we love to hear our customers opinion! It's great to hear that you had an excellent experience with Cacoo, and that its features such as team collaboration help you to work effectively together. Thank you for your feedback on the pricing, UI and UX as well, our team will review it. WK William K. Consultant Real Estate Used the software for: Less than 6 months ### "Synergy in form " December 17, 2025 5.0 It was a great experience and we will continue and.keep the software for many years to come utilizing all of its benefits. We think there's much more we can do with it as we progress and scale Pros The collaborative functionality of the system was what impressed me the most. All of us able to add, subtract, edit, and be creative together Cons Well of course, I'll say the cost, although if it were possible to place a value on shared vision, convenience, and efficiency then the overall value would be in the black Review Source Response from Nulab December 18, 2025 Dear William, Thank you for your review, we love to hear our customers feedback! We are delighted to hear that you had a great experience with Cacoo, and that you are impressed with its collaborative functionality. Thank you for taking the time to share your experience with our product as well. SD Sai D. SDE Computer Software Used the software for: I used a free trial ### "Cacoo User review" December 24, 2025 5.0 Good, but at least provide access to the diagrams which I have created in free mode so that I do not have to upgrade to just download my files Pros Diagram Creation, ease of brainstorming and getting my idea to the actual design. Good for team collaboration. Cons File Management, unable to just download my diagrams on free account. Just to download upgrading is not intuitive. Review Source Response from Nulab January 6, 2026 Dear Sai, Thank you for your review! It's great to hear that you find Cacoo good for diagram creation and team collaboration, allowing you to brainstorm easily. Please note, on the Cacoo Free plan the boards (diagrams) can be exported in PNG file format. Our paid plans offer other file formats too, please see the link below for reference. https://support.nulab.com/hc/en-us/articles/8286970044313-How-to-export-diagrams-in-Cacoo Thank you for your feedback on the Cacoo free trial board access as well, our team will review it. JMG Juan Manuel G. Proffesor E-Learning Used the software for: 1-2 years ### "A great tool for collaborative modeling" September 25, 2024 5.0 In my opinion is the best tool for modeling. the collaboration mode is just great. In my experience is the best experience for teaching. In general, it is a great tool, very intuitive but I unfornately did not have resources to give access to my students. So, I ended to not use after all. Pros Collaborative mode, it has all UML diagramsthat I need. I can do all type of diagrams that I need for teaching Cons No educational plan available. I am teacher of low budget school and my students did not have to chance to use as I do. Review Source Response from Nulab October 8, 2024 Dear Juan Manuel, Thank you for your review, we love to hear our customers opinion. Great to hear that Cacoo helps you to collaborate and create diagrams for teaching. Cacoo offers a discounted Education plan, please see the link below for more details. https://nulab.com/cacoo/education/apply/ BI Beverly I. HR Officer Consumer Goods Used the software for: I used a free trial ### "Cacoo is convenient and easy to use, with great value for money! " June 23, 2023 4.0 Pros What make me like Cacoo is that it is so easy to use. Most of our employees are gen X, most are not that tech savvy, but they manage to use it so easily. Cons Cacoo needs to create more options on how to make the end projects aesthetic. Give more options for collaborative designs. But more or less, the important part is that it is very easy to use. Review Source KB Kinjal B. SDE Computer Software Used the software for: 1-2 years ### "Great" July 7, 2023 4.0 Pros It helps is easily creating diagrams and flowcharts. Cons It is easy to use, but the software tools are a bit difficult to understand. Review Source VR Verified Reviewer Software Development Analyst Telecommunications Used the software for: 2+ years ### "Cacoo is very easy to learn and easy to use, with commendable customer support." November 23, 2017 5.0 Pros Updates in real-time with collaboration features (chat, etc.). Provides local history to easily undo actions, and version control to track major changes. Basic objects are highly customizable via Inspector tab. Efficient for working by yourself or with a large group/team. Cons Currently unable to add new connection points to shapes. Would be helpful if compatibility with similar tools (eg. Visio) is available. Review Source VR Verified Reviewer Technical Director Design Used the software for: 2+ years ### "One of the Best Application to Recommend" January 8, 2019 5.0 I use cacoo to do all my project flow chart since Degree to Master to Working. Always recommend Cacoo to all my colleague. Best Application ever. Pros 1) Easy to use 2) Make everything more efficient 3) Visualize tools, easy to understanding 4) Can be work with team Cons 1) Not suitable for using while in slow internet connection 2) Prefer to have "Snap Tools", so that "Line" can get more accurate with others Review Source Yu Wei C. Backend Engineer Information Technology and Services Used the software for: 2+ years ### "My love and hate tools." October 23, 2018 5.0 Pros My favorite software is the Shapes, I can easy to find the match shape and using on my graph in the min time. Cons My least favorite is the Elbow Line. I use a lot and copy the elbow line to connect the shape. sometime when I modify elbow line to up-down or lift-right. it will output Lightning type. Review Source MU Maurice U. Tendering Civil Engineering Used the software for: 6-12 months ### "Maurice Usoro" June 30, 2023 5.0 Pros Effective response to their customers thereby making it more efficient. Cons None to complain about yet. Services very exceptional Review Source JH Jenny H. Cloud Developer Non-Profit Organization Management Used the software for: 6-12 months ### "A lifesaver for the diagrammatic expert and process-flow-impaired" April 23, 2017 5.0 After using Visio at work for process flows for several years, I signed up for a free version of Cacoo specifically to mock up some wireframes. I've since started using it for all of my business needs, from diagramming swim lanes for documenting process flows, and I can't imagine life with out it. It's incredibly simple to use, and the free version is full-featured enough to really get a sense of what the tool capable of. The one time I had to ask support for help on a sharing feature they were responsive and knowledgeable. I've hooked a few other coworkers after just by sharing the awesome visual representations I was able to create and we're trying to get it adopted as the standard at our company. Such a time saver and it's improved the quality of my documentation and presentations immensely! Pros Ease of use, ease of sharing and exporting Cons Different keyboard shortcuts for quick actions (e.g. ctrl + c doesn't always work to copy, so I try to remember to use ctrl + d instead to duplicate, but it throws me off for a second each time)Lo Review Source JT Jens T. technical Editor Internet Used the software for: 2+ years ### "Best webbased Mockup- and Flowchart tool" March 18, 2019 5.0 I really like to work with Cacoo as I don't have similar Tools like Visio. It is a good platform to be creative. For Example I have used it to create a Gaming Board as a base for an upcoming Board Game. Pros This Software is really easy to use and is based on the most popular processes for building strong Flowcharts, Diagrams and Mockups. There are very many Icons and graphics to use Cons As it is a webbased Software in some circumstances it is a little slow. and of course you only can use it on big Screens. It should have better performance on Tablets like iPad. Review Source VR Verified Reviewer Lider de Marca Telecommunications Used the software for: 1-2 years ### "Very useful" December 18, 2018 5.0 It has been very useful and I use it more than Visio. Pros The variety of stencils you can use for every type of diagram Cons The use of tables is still weak. Is not easy to perform all the common functions for a table like add/remove columns or rows Review Source VR Verified Reviewer Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Very Nice Wireframing Tool" May 20, 2019 5.0 We've been users for several years. Over time Cacoo has provided great updates that have been helpful. The newer HTML5 editor is fantastic. Pros Cacoo is easy to use and saves time making diagrams that can easily be shared with team members Cons Google Fonts don't display when you save as a PDF. It replaces with default system fonts. I think this might be more of an Adobe limitation than Cacoo. I have to save as a PNG file, and it works fine as PNG. Review Source Charles Y. Digital Marketing Executive Business Supplies and Equipment Used the software for: 2+ years ### "Grab and use - that' how easy this drawing tool is" November 27, 2019 5.0 Very good, I use it for my team meeting, brainstorming session. I find it very helpful transferring thought processes to diagrams or swim lane charts Pros Ease of use Good interface Intuitive Good quality of export Cons some features may need a more tweaking, e.g. it's very difficult to move cells up and down, and also it's a lot of efforts trying to select and move an element inside a group Review Source DP David P. Directeur de production et RH Internet Used the software for: 2+ years ### "Easy to use and features packed." July 9, 2019 5.0 Very easy to use and allows to deliver quick diagrams and maps to use in presentations. Pros Ease of use and versality are the two main advantages. It's so quick to be mastered that it makes it the "go to" application for drawing/mapping. Cons I dislike the fact that you can't access the work one did during the trial period once it expires. For the rest, I dont have much cons to talk about really. Review Source Stephen R. Contract Trainer Education Management Used the software for: 1-2 years ### "Flowcharts" April 30, 2019 5.0 Pros Cacoo is great for creating Flowcharts making it very neat and organized. Cons I have not found anything negative about Cacoo. Review Source KMK Kay Marlina K. Lecturer Education Management Used the software for: 2+ years ### "One of the great teaching tools" March 12, 2019 5.0 I can monitor my students' progress and see how they are collaborating in creating diagrams. I can't find any other tools the same. Great work. Pros I can add my students into groups and they can collaborate with each other. Cons I can't create sub folder for the projects/groups. Its will be better if I can rearrange the completed projects. Review Source Similar Products Featured