# Page 2 | Cacoo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Cacoo the right Diagram solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145718/Cacoo/reviews --- Cacoo 4.7 (178) [View alternatives](https://www.capterra.com/p/145718/Cacoo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Cacoo ## Showing most helpful reviews Showing 26-50 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SD Sai D. SDE Computer Software Used the software for: I used a free trial ### "Cacoo User review" December 24, 2025 5.0 Good, but at least provide access to the diagrams which I have created in free mode so that I do not have to upgrade to just download my files Pros Diagram Creation, ease of brainstorming and getting my idea to the actual design. Good for team collaboration. Cons File Management, unable to just download my diagrams on free account. Just to download upgrading is not intuitive. Review Source Response from Nulab January 6, 2026 Dear Sai, Thank you for your review! It's great to hear that you find Cacoo good for diagram creation and team collaboration, allowing you to brainstorm easily. Please note, on the Cacoo Free plan the boards (diagrams) can be exported in PNG file format. Our paid plans offer other file formats too, please see the link below for reference. https://support.nulab.com/hc/en-us/articles/8286970044313-How-to-export-diagrams-in-Cacoo Thank you for your feedback on the Cacoo free trial board access as well, our team will review it. JLL Jonny Lidvin L. CEO Farming Used the software for: Less than 6 months ### "MasterTool" December 18, 2025 5.0 An excellent tool for mindmapping and creating presentations. The link-function is very usefull. Just something I will really recomend to my team. Pros Adaptable and easy to understand. Good range of options for export. Intuitive functions makes it easy to create fast setups. Cons Strugeling to center automatic when jumping between sheets. And it would be nice if the system "remember" previous/last settings for frame, shadow and such. Review Source Response from Nulab December 24, 2025 Dear Jonny, Thank you for your review, we love to hear our customers opinion! It's great to hear that you find Cacoo to be an excellent tool for mindmapping and creating presentations, and that its features such as public link sharing are very useful for your teamwork. Thank you for your feedback on the board's sheet settings as well, our team will review it. RN Renee N. student Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love this but wish it was free" December 16, 2025 4.0 overall really good site that can genuinely make the difference when it comes to studying and breaking down material Pros Easy to use and super simple to set up. Really helpful for breaking down difficult subjects. Affordable. Cons Annoying to learn initially. Minor complaints about set up and explanations provided by the system and unfortunately not entirely free. Review Source Response from Nulab December 23, 2025 Dear Renee, Thank you for your review, we love to hear our customers opinion! We are happy to hear that you find Cacoo to be easy to use and very simple to set up, and that it helps you with your studying materials. Thank you for your feedback on the plans and set up process as well, our team will review it. MS Melissa S. Owner Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Customer support number one" December 19, 2025 5.0 They were very helpful kind and friendly. Always prompt and had an answer to fix my problem if the lady didn’t she had someone who did Pros I loved how the customer support had an answer for everything I needed. And how their team collaborated Cons Value for the money, took to much time to try and understand how to work it had to get ahold of customer support Review Source Response from Nulab December 24, 2025 Dear Melissa, Thank you for your amazing review! We are delighted to hear that you had a great experience with our Customer Support team, and that they helped and answered all your questions promptly. Thank you for your feedback on the onboarding process as well, our team will review it. YM Yanelisa M. Student Information Technology and Services Used the software for: Less than 6 months ### "Team collaboration " December 16, 2025 4.0 \*Describe your overall experience with Cacoo\* My experience was good; I would rate it 8/10 because the platform offers powerful visual collaboration features that enhance business analysis, although performance could be improved for smoother teamwork. Pros Cacoo helps businesses choose better software by providing intuitive diagramming creation that simplify process mapping and improve decision‑making for IT project teams every day. Cons The service is slowly responsive during peak usage times, which can delay collaborative diagram updates and frustrate users who need real‑time editing for large projects. Review Source Response from Nulab December 22, 2025 Dear Yanelisa, Thank you for your review, we love to hear our customers opinion! It's great to hear that you had a good experience with Cacoo, and that you find its visual and collaboration features helpful for your work. Thank you for your feedback on the peak usage times response delays as well, our team will review it. CC Cece C. Professor Education Management Used the software for: Less than 6 months ### "The Neurodiverse need a workaround" December 18, 2025 4.0 Pros I like the ability for team collaboration, and team task management to be applied and explored in the digital space. I like the colors that are used on the site and that there are many options to choose from as far as what Wen would want to create. Cons I found some of the options for creation to be universally streamline toward Neurotypical persons. As a neurodivergent person, I would have preferred to see options that are sensory sensitive. A lot of the hard lines in graphics or suggestions for templates, lack the ease and accessibility for those with executive functioning Issues. Review Source Response from Nulab December 24, 2025 Dear Cece, Thank you for your review! It's great to hear that you like Cacoo team collaboration features and its UI theme colors, and that you have found a variety of options to choose from for your boards creation. Thank you for your feedback on Cacoo interface and user experience as well, our team will review it. ER Edith R. student Writing and Editing Used the software for: I used a free trial ### "Cacoo: easy going" December 16, 2025 4.0 Overall really good, it’s a simple yet effective platform that I really enjoyed working with and had no issues Pros How easy it is to share documents with others as this allow for an effective team work and efficiency Cons Sometimes it would be good for there to be an introduction video where different function of the platform are shown Review Source Response from Nulab December 18, 2025 Dear Edith, Thank you for your review, we love to hear our customers feedback! We are happy to hear that you find Cacoo to be easy and effective for documents' sharing and team collaboration. Thank you for your feedback on the introduction videos as well. Tutorial videos and guides are available with our Cacoo Academy under the 'Help' button. Please also see the link to Cacoo Video tutorials below. https://support.nulab.com/hc/en-us/p/cacoo-video-tutorials HH Hailie H. RBT Child Day Care Services Used the software for: 6-12 months ### "Loving Cacoo" December 16, 2025 5.0 Pros I love how User friendly it is, it’s a great value for what your offered and the different ways out can be used Cons I don’t have anything bad to say about the softer i think it’s great and can be useful to many people Review Source Response from Nulab December 18, 2025 Dear Hailie, Thank you for your review! It's great to hear that you are loving Cacoo, and how user-friendly and versatile our software is. Thank you for taking the time to share your experience with our product. MT Marquita T. Fiscal Education Management Used the software for: I used a free trial ### "Amazing for collaboration" December 17, 2025 5.0 Pros Cacoo is easy to use and great for creating clean, professional diagrams. The real time collaboration and templates make teamwork fast and efficient. Highly recommend! Cons One small con is that some advanced features are limited on the free plan, but overall it’s still a very strong and useful tool. Review Source Response from Nulab December 24, 2025 Dear Marquita, Thank you for your review, we love to hear our customers feedback! We are delighted to hear that you find Cacoo to be easy to use and amazing for team collaboration, and that our templates help you with our work. Thank you for your feedback on the Cacoo Free plan limitations as well, our team will review it RK Rachel K. Student Education Management Used the software for: Less than 6 months ### "Useful software for organizing material" December 22, 2025 5.0 Pros I used Cacoo to create mind maps for my classes to better study and understand the material. It was useful in organizing the topics and allowed for seamless studying for exams. Cons At first, it was difficult to learn the user interface since some of the diagram creation was not intuitive. Review Source Response from Nulab December 24, 2025 Hi Rachel, Thank you for sharing your experience! We’re glad to hear that Cacoo helped you organize your topics and study more effectively with mind maps. We appreciate your feedback about the learning curve with the interface and will continue working to make diagram creation more intuitive for new users. BS Bonita S. Commissioner of Education Religious Institutions Used the software for: I used a free trial ### "Love it! Love it!" December 17, 2025 5.0 Great customer service at beginning as well as throughout process. The staff are very knowledgeable. Pros Easy setup. Great support to the how, why. I love the collaboration of the staff to help you with all things Cons Nothing. I enjoyed my experience and i couldn't ask for a better one. Great customer service was met Review Source Response from Nulab December 24, 2025 Dear Bonita, Thank you for your amazing review! It's wonderful to hear that you had a great customer service experience with us, and that the staff guidance allowed you to set up Cacoo easily. Thank you for taking the time to share your experience with Cacoo as well. TB Tyler B. Nurse Education Management Used the software for: Less than 6 months ### "Intuitive and easy to use" December 16, 2025 5.0 Very happy with this site! I was able to successfully create a clear diagram without too much extra noise. It was easy to read and easy to understand. Pros I like that I am able to easily get my ideas down without having to be a master with the software. It is intuitive and easy to use! Cons I wasn’t a fan of the pre made diagram because I had to go in and delete all of the extra boxes before starting fresh. Review Source Response from Nulab December 23, 2025 Dear Tyler, Thank you for your review! We are happy to hear that you find Cacoo to be intuitive and easy to use, and that it helped you to put your ideas into a clear diagram. Thank you for your feedback on the pre-made diagram template as well, our team will review it. AG Aakanshu G. Developer Chemicals Used the software for: 1-2 years ### "Cacoo experience" September 26, 2024 5.0 Pros Ease of drawing and the availability of shapes helps to easily explain the idea to other people Cons Can add option to add more icons as currently only images can be imported Switched from [draw.io](https://www.capterra.com/p/166985/draw-io/) it was not very intuitive and the charts are not that great Review Source Response from Nulab October 8, 2024 Dear Aakanshu, Thank you for your feedback! We are happy to hear that you have such a great experience with Cacoo and that it helps you to draw and explain your ideas. Thank you for your feedback on adding more icons as well, our team will review and consider it. SA Sammy A. Senior Software Engineer Computer Software Used the software for: 1-2 years ### "Cacoo is the best tool for my diagrams" September 26, 2024 5.0 My experience with Cacoo has been amazing, I am happy to use the application. Pros I can create my diagrams easily and do them collaborative for my team Cons Zoom sometimes has a problem in a laptop Review Source Response from Nulab October 8, 2024 Dear Sammy, Thank you for your review, we love to hear our customers opinion. We are delighted to hear that you have such a positive experience with Cacoo and that it helps you to collaborate with your team. Thank you for your feedback on the zoom function as well, our team will review it. VO Vera O. Student E-Learning Used the software for: I used a free trial ### "Great experience " September 27, 2024 5.0 Overall a great experience. I would highly to my friends and colleagues Pros Ease of creating information, compiling data and sharing it. Cons Nothing. It’s been really easy to use so far. Review Source Response from Nulab October 8, 2024 Dear Vera, Thank you for your feedback! We are delighted to hear that you have such a great experience with Cacoo and that it helps you to create information and share data. Thank you for taking the time to review our product as well. MNG Mark Noel G. Freelance Project Manager + UX Designer Information Technology and Services Used the software for: Less than 6 months ### "Affordable. Very Good Support." September 2, 2022 5.0 Well when I do process mapping or flowcharting to any systems, sub-systems, or components, Cacoo's toolbelt and customization options were flawless. The only problem is the Interaction Design when I do wireframing. But I know Cacoo is not really built for ID, so its all good. Pros Default templates are useful and very easy to modify depending on your needs. Drag and Drop editor is crazy easy. Cons Interaction Design in wireframing. Allowing to transition within 1 page (not sheets). Switched from [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[Framer](https://www.capterra.com/p/178917/Framer/) Framer is too complicated for wireframing. It was really built for prototyping I guess. Lucidchart is too complicated for diagramming and flowcharting. Review Source LB Leonardo B. CTO Computer Software Used the software for: 2+ years ### "Stable, full-featured and great UI" June 30, 2023 5.0 Great experience Pros Cacoo is really easy to use and allow me to work diagrams along the day, without worrying about saving or forget to commit any change in an open tab. Everything is always saved automatically and perfectly, without any data loss. Also, it provides a lot of pre-defined icons that help to create better diagrams, and don't have any restriction of importing external graphics from the Clipboard. Cons The mind-map template do not move adjusts its nodes dynamically, so its behaves like a normal chart in the mind-map style. It would be nice to have something similar to mindmeister that snaps and arranges the boxes more easily. Review Source VR Verified Reviewer IT Consultant Computer Software Used the software for: 2+ years ### "A simple to use and powerful tool" November 3, 2020 5.0 Cacoo provides a clear and easy way to produce diagrams describing complex technical solutions which are then understandable to less technical stake holders Pros Cacoo provides an incredibly easy to use platform for creating in depth analysis and design diagrams. The interface is intuitive mean no real requirement to train users to access features and be able to quickly produce business ready design artefacts. Cons Until Cacoo rolled out google SSO, logging into the product was tesious as it would bounce you from NuLab to Cacoo credentials. However now that is resolved I have little to complain about. Switched from [Visio](https://www.capterra.com/p/201133/Visio/) Visio was expensive and overly complicated with little benefit for all the additional features Review Source DB Damien B. Backend dev Computer Software Used the software for: 2+ years ### "Cacoo is the perfect software for many usage" July 17, 2019 5.0 Easy to learn and use, Cacoo let you make fast and great diagram for any usage. Nice to make mockup, especially with linked items that let you have a full interactive mock of your app. The software is also accurate enough to make some graphical mockup And as you can export them as PDF with link, you can even share them with everyone! The collaborative tools make this even easier and open Cacoo to a whole new set of usage. As its easy to use and share, you can have a very nice whiteboard to share with remote collaborator when brainstorming. And last but not least, the versioning system let you edit as far as you want any diagram without the fear of losing anything in the process :) Pros Easy to use. Powerfull. Got some great features. Cons There is really nothing I can really complain about on Cacoo. Expect the fact that the very old diagrams made with the very old flash engine are not upgradable to the current one. That's really all. Switched from [Balsamiq](https://www.capterra.com/p/145723/Balsamiq-Mockups/) Cacoo is just way more complete than the other software we was using, and let us having just one soft instead of many one. Also, in most of case, Cacoo was just way better than the other anyway :) Review Source BI Beverly I. HR Officer Consumer Goods Used the software for: I used a free trial ### "Cacoo is convenient and easy to use, with great value for money! " June 23, 2023 4.0 Pros What make me like Cacoo is that it is so easy to use. Most of our employees are gen X, most are not that tech savvy, but they manage to use it so easily. Cons Cacoo needs to create more options on how to make the end projects aesthetic. Give more options for collaborative designs. But more or less, the important part is that it is very easy to use. Review Source VR Verified Reviewer Riesgos Banking Used the software for: 6-12 months ### "Crea flujogramas con Cacoo" November 22, 2022 5.0 Buena herramienta para crear flujogramas con rápidez Pros La función de dibujo a mano alzada es óptima para crear flujos mas rápido Cons Tener flujogramas más interactivo como recomendación Switched from [yEd](https://www.capterra.com/p/158557/yEd/) Probar funciones nuevas Review Source KB Kinjal B. SDE Computer Software Used the software for: 1-2 years ### "Great" July 7, 2023 4.0 Pros It helps is easily creating diagrams and flowcharts. Cons It is easy to use, but the software tools are a bit difficult to understand. Review Source VR Verified Reviewer Director Of Implementation Marketing and Advertising Used the software for: 2+ years ### "Great Product have been using it for Years!" March 4, 2019 5.0 The convenience of having multiple people working on a project at the same time and communicating with them within the tool. Pros We are an agency and I like that I can set up client projects into folders and EVERYONE on our team has access to project flows, site maps, and wireframes whenever and where ever they are. Cons The back and forth of going between NuLabs and Cacoo when I have to add another human to the account and or administer the account. Used to now, but it is confusing for anyone coming in new. Review Source Ian Z. Product Manager - Consumer Revenue Publishing Used the software for: 6-12 months ### "Your free trial got me! " October 23, 2018 5.0 Pros As a product manager I found myself often times just just needing to throw together a simple wireframe/mockup and it's harder than you think to just find something simple and straight forward to get that done. Cacoo allowed me to use the full product (with a couple of exceptions) right away and then naturally it's what I thought about the next time I needed to do something similar. Eventually I got to the end of my free pages and the cost made it possible to easily upgrade. Cons \- Grouping images. There is no straight forward or easy way to group images and assets unless I am totally missing something. - Keep adding shapes- I think there is a really good start in shapes but you should keep adding shapes and working on the filtering system to get to those shapes. Review Source Max S. Director, Customer Success Computer Software Used the software for: 2+ years ### "Great tool for mock-ups and interactive wireframes" January 28, 2019 4.0 A robust, simple and fairly priced wireframing tool, that allows building great mockups for marketing and product managers. Pros – Easy to use, requires no designer or programmer background to create interactive mockups – Many pre-built elements for constructing custom wireframes: buttons, inputs, icons, shapes, etc – Very powerful free version Cons – Some UI functions are not very convenient or intuitive. E.g. it's necessary to click the panel item once again to close the context menu (rather than simply click outside the menu). Review Source Similar Products Featured