# Page 2 | Avetta Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Avetta the right Compliance solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145741/AuditGUARD/reviews --- Avetta 1.6 (59) [View alternatives](https://www.capterra.com/p/145741/AuditGUARD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Avetta ## Showing most helpful reviews Showing 26-50 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VD Vernon D. Director Facilities Services Used the software for: Less than 6 months ### "Avetta feedback " September 5, 2024 5.0 Excellent communication skill and clarity Pros Great communication answers all questions Cons Nothing at all it’s really informative great Review Source VR Verified Reviewer Associate Program Manager Industrial Automation Used the software for: 2+ years ### "Business model = scam, leading to extortion." October 13, 2023 1.0 Horrible. Rigid forms that require answers they deem as appropriate, which are often not required in our specific industry. Slow, labor consuming, uninformed support calls that often do not reach successful conclusion. No contact information provided to the client connection personnel. Invoices with little detail. Forced "Auto-pay" set up on credit cards without approval. The list goes on and on... Pros I do not like anything about it. They obviously spend way too much of our payment making their webpages and "classes" into shiny, appealing marketing material. Cons Sales model presents to our customers as a free service, has them require us to comply in the (rigid) portal, then charges us! Our contracts with customers are often fully executed before we discover that we are forced to pay for Avetta, and spend many hours in (rigid) form fill, before our team will be allowed onto the customer's work site. Reason for choosing Avetta We did not choose Avetta. They forced their way into our checkbook with their sneaky "free service" to our customers, and "must comply with us to continue business" extortion. Review Source SB Stephanie B. Compliance Coordinator Telecommunications Used the software for: 2+ years ### "I am a superuser of the product as both a contractor and a client" January 8, 2021 5.0 The team is always willing to listen if there are ways that the product can be improved. They have always been fair and honest in answering questions/concerns and suggestions. I have always felt that they were an extension of my EHS team and support staff even though we are two different companies. Pros As a client using the software for my contractor management system: It is a one stop shop for all of our company safety documentation, contracts, certificates of insurance etc. Any documents I need to roll out are simple to add as a new requirement one time versus contacting each contractor individually. As a contractor uploading my data for all my clients: It is very user friendly and easily manageable to connect to new clients and complete required information to be approved. It sends me notifications for expiring items ahead of time so I do not become non-compliant. Annually it gives me 90 days to complete updates from my clients to keep compilant. Cons The cost is always a tough subject for contractors and clients. In the end if my clients use this product and I want to do business with them I will make a business decision whether it is in my companies best interest to pay the fee to work for the client or not. The same goes for my contractors as we use this to manage our contractor base, if they want to be an approved contractor this is the product we utilize and they will make that business decision that is best for them as well. Reason for choosing Avetta User experience. Review Source RA Rachelle A. Marketing Manager Environmental Services Used the software for: 2+ years ### "Shady Business Practices" May 16, 2022 1.0 Weve used Avetta since they were under PICS Auditing for a pre qualification for one specific customer for quite some time. Their annual fees are horrific however, it's fine if you're just paying for one. This year on 2/10 I was charged $2400 because apparently a company we do not work with, added us to their vendor list. When we received the credit card bill the following month, I checked with other departments and made sure this was not a valid charge. I contacted Avetta on 3/31 for the first time, and this request was transferred to another department. I was told to give them 1-2 weeks, so I called on 4/8 to follow up on this request. It was escalated and I was told to wait again. A couple more follow up calls and nobody ever got back to me. I got an email today from \[SENSITIVE CONTENT\] at Avetta telling me that because I didn't contact them in their 30 day window, we were out of luck. However, Avetta doesn't even hold themselves to the 30 day standard they hold their customers to. \[SENSITIVE CONTENT\] refuses to respond to emails even if you respond immediately. I find out they denied the refund because of their 30 day window despite the fact they are charging cards unauthorized. This company is wrong and has shady business practices Pros There isn't anything great about this software to review. Cons Their clients can just add connections to your account without your authorization. In our case a competitor added us to their account, and we were charged to complete a prequalification with them without our authorization or knowledge. $1200 for each connection also. Review Source BK Bruce K. President Construction Used the software for: 1-2 years ### "How to run off your best suppliers" July 3, 2023 1.0 No benefits, cost us all the local suppliers who told us to piss off. Now service costs are doubled. Pros There was nothing about Avetta that was beneficial or likeable. Cons Avetta sells themselves as a supplier qualification service. It is not. It is a horrendeously mismanaged system of pissing off your suppliers until they quit. It starts with charging them $1300 for the privledge. From there is demands dozens of forms and qualifications that small suppliers cannot satisfy. As an example they demanded a written safety policy meeting their requirements. And provided a copy of their own as a go-by. Then disapproved it with no explanation. Reason for choosing Avetta Wasn't chosen, was forced. Review Source Response from Avetta July 7, 2023 We apologize for the inconvenience you have experienced. To ensure we can serve you better in the future we would like to better understand your concerns. Please email us at support@avetta.com so we can work to resolve your issue. Thank you. AR Andrew R. Compliance Manager Renewables & Environment Used the software for: 1-2 years ### "Disgracefully and tantamount to being a full blown scam " January 5, 2024 1.0 Absolutely hate ever moment of using them. ONE of my thousands of clients use them so we have to pay this exuberant fee for zero purpose. I get NO value for having to deal with them on a weekly basis and they are worth nothing. Just house my existing certification and make life so much more difficult. It is basically a scam! Pros NOTHING! The whole process is shocking and does not work Cons The interface Customer service The constant having to call them and getting nowhere Price is a joke Reason for choosing Avetta NOT MY CHOICE! This is forced on us by a client and we have no other option Review Source TS Tom S. Director Environmental Services Used the software for: 2+ years ### "I dislike everything about the Avetta system" August 14, 2023 1.0 We are only using Avetta because three of our big clients use it for their supply chain. This automatically costs us about £450 per client which buys us the privilege of being nagged to complete numerous compliance forms and tasks, most of which are irrelevant to us as we are a very small company with 5 staff total, or they are unrelated to our activities for those clients. In most cases we just leave those tasks incomplete and our clients are fine with that, other than uploading our insurance certs etc.We have to pass on our subscription costs to those clients and being on the platform does not bring us any benefits other than being able to work for those clients, as we are not interested in connecting with any other clients using the platform.Using Avetta brings us nothing but an expensive annual bill that covers no input of beneficial value from Avetta, and an irritating lists of tasks that we mostly ignore. Pros There are no aspects of Avetta that I like Cons Everything - it is just an annoying and wasteful cost for us, that regularly nags us to fulfil compliance tasks that our direct client contacts are not interested in.Avetta make it difficult to remove connections with clients that you no longer work for - you can only remove them within 30 days of having paid to connect with them, or within 30 days of renewal your Avetta subscription. Be sure to set yourself a reminder to make the request so you don't miss the window! Review Source TH Tim H. Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Absolutley terrible, waste of time and money " August 24, 2023 1.0 Only reason we use is becasue one customer requires it. Overly Expensive for what we get from it. Tedious process doing manual audits, rejection after rejection, pointless documents needed for absolutley everything. No real explanation as to why it was rejected, you do what they tell you to and then they will reject it for a diffferent reason. Im at the point where im willing to stop working for this particular customer because avetta makes it so difficult to be compliant. Pros There is nothing to like about Avetta Cons American company auditing me on UK H&S. Took 6 weeks to review documents. Wont explain how to make sure documents dont get rejected. Hard to contact. Too Expensive. Spend more time uploading documents than actually doing the job for the customer. Review Source TC Toby C. Technical Implementation Manager Information Services Used the software for: 2+ years ### "Scammy company with terrible practices" June 5, 2023 1.0 Pros Nothing, it literally is just a giant scam. Cons It's almost impossible to cancel, don't get caught out by this scam.Once you've subscribed, it's auto renewal. My bad, should have read the contract.Once you try to cancel for next years renewal, they give you a very small window to do so.You must cancel 30 days before the next renewal, and then when you do, you have to then confirm you still want to cancel within the last 30 days... If you don't do both these steps, guess what? Your card gets charged again.When your card declines, guess what? You get an invoice instead - that they claim you can't get out of. Absolute scam. Review Source Response from Avetta June 13, 2023 We apologize for the inconvenience you have experienced. To ensure we can serve you better in the future we would like to better understand your concerns. Please email us at support@avetta.com so we can work to resolve your issues. Thank you. TT Tim T. Owner Construction Used the software for: 2+ years ### "Extortion" October 7, 2020 1.0 This is a terrible business platform that extorts vendors. Vendors do not have a choice but to comply with Avetta to be awarded work. The price is extremely expensive with no return. Their compliance team lacks common sense and denies documents for one missing word when it is clear what the document represents. They deny a document without any help as to what they are looking for, only generalized statements about the document which does nothing to help you figure out what to do next. Once you have corrected a document (or at least think you have), then you have to wait up to 3 business days for another review where they will then deny your submission for something totally different. This is a poorly run business with absolutely no regard for their clients because they have full power over the work you are trying to receive. This is the very definition of extortion and I wish vendors would get together and file a class action lawsuit against them. Pros The platform is fairly simple to use. That is literally the only good thing to say Cons No communication. No one answers the phone when you call. Response time is severely lacking. Willingness to work with the client is non-existent Review Source Response from Avetta December 10, 2020 Hi Tim, I am sorry to hear you have had a hard time with the system. I would be happy to give you a call and assist with your questions and a the issues you have brought up. Feel free to contact me at zbaker@avetta.com and I would be happy to speak with you. SF Sherri F. Office Manager Oil & Energy Used the software for: 1-2 years ### "Pricing very high, billing confusing, no supplier account control options!" November 15, 2021 2.0 Would absolutely avoid Avetta if we weren't forced to use it. TIP: TURN OFF THE AUTO-PAY so they can't just get auto-paid for connections you will never see business from. AVETTA- I've been told your client side of this platform has all kinds of controls including an APPROVE/REJECT CONNECTION feature. Why wouldn't you put the same in place for suppliers? Pros Not much - easy upload for documents I guess. Cons First let me say we're on other compliance platforms and yes it gets expensive but we are are billed by company size and are clear on what we are paying for. But Avetta's supplier invoices are SO vague, pricing so random and expensive, and billing is confusing at best. As a supplier under Avetta, we get billed when any company adds us, even if they are not clients of ours and we will never ever see any work from them - but Avetta gives us NO OPTION TO REJECT /APPROVE a client request to connect, they just bill us some random fee. Avetta customer service can't explain why our billing is so varied. EG: received 2 separate invoices in March 2021: on the 11th, 1 client added cost $587.52, then on the 15th another added, cost $291.24 (and these are our costs only until November, not even a full year). The time we waste every year trying to get fair and honest billing from Avetta is beyond frustrating, but we refuse to be continually ripped off due to this company's poor supplier platform design. Reason for choosing Avetta Client chose Avetta, so we had to join. Review Source BS Bart S. Chief Business Analyst Machinery Used the software for: 2+ years ### "Poor Customer Service" November 1, 2022 3.0 We have a new customer that uses Avetta. A connection was added. The bill we received was excessive vs what we paid per connection at our last renewal. I questioned the excess charge and asked how the fee was calculated. The reply was that there are many points that determine pricing so no support of charges was given. They also said a rate increase was included. I have no problem paying a bill when it is understood what makes up the charge and how it is calculated. I have requested to talk to someone to better understand our billing before paying MULTIPLE times. There has been no response. I feel like Avetta has you over the barrel and there is no incentive for them to provide some basic level of customer support. I will continue to wait for some assistance and will update this review if things change. Pros We are forced to utilize this software for compliance by a few of our customers. Cons Not as much as an issue with the software but rather billing and customer service. Reason for choosing Avetta We did not choose Avetta. We are forced to use it for compliance by a few of our customers. Review Source AT Alex T. Owner Consumer Services Used the software for: 2+ years ### "Scam Artists" February 29, 2024 1.0 Random charges in the thousands that will take hours days or even weeks before you can get the correct person on the phone to issue a refund. Pros Absolutely nothing. They will charge your card without permission. Cons They will randomly add people to your account and charge you thousands of dollars for the new connection with no warning or communication. Then you will spend hours on the phone with the worst customer service available to man to get the connection removed and your money refunded. AVOID IF AT ALL POSSIBLE! Reason for choosing Avetta No choice. The customer required Avetta in order to do the work. Review Source TH Trey H. Director HSE Staffing and Recruiting Used the software for: 2+ years ### "Avetta Review" January 11, 2021 4.0 Easier to use than that of it's competitors like ISNetworld. Customer service is knowledgeable and works to actively help solve any problems that may occur. Other systems tend pass you along or not be able to understand that not all organizations fit into the same cookie cutter categories. I Pros Easy to use, questions prompt you to complete actions or requirements with in the system. Cons N/A... I cannot think of any Cons or anything that I like least about this software. Reason for choosing Avetta Our business partners or clients require our organization to use these products as a contractual condition. Review Source Response from Avetta March 15, 2021 Hi Trey, I am glad to hear it has been easy and pleasant to use. This is our goal to make it as effortless and easy as possible. I wanted to mention something that many do not know they can be utilizing called Marketplace which is found in the top right of your account. In this you can receive discounts for free on different services like insurance, safety related services, Safety products & much more. Let us know if you have questions about this and we would be happy to walk you through it! IJ Ian J. President, CEO Photography Used the software for: 2+ years ### "Impossible requests and no refund " March 20, 2022 1.0 Warning for anyone considering this: you had better be 1,000% sure you can meet all the requirements before purchasing. Here is the rub: you won't know if you can meet the requirements or provide all the documentation until you can't, and then there is no refund. This is how you get, more or less, screwed out of your money: they won't tell you what the requirements are for documentation until after you pay. I was required to provide documentation of a named insured to the tune of $5,000,000 and a waiver to increase over that amount to simply take DH drone images of a tower. There is no insurance company on planet earth willing to underwrite such a policy. I spent over 8 months trying to find one and in the end couldn't comply with the idiotic request. This company needs to be far more transparent in the documentation requirements before paying because if they had been, I would not have wasted my time and money trying to find a unicorn. Pros There was nothing about anything that I "liked" about this company. Cons No refund policy, poor disclosure policy Review Source IS Iain S. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Horrifically Expensive For Little Return" September 5, 2020 2.0 Poor customer service, rude and arrogant. You have to do what they say and there is no negotiating with them. I really hate having to call them. Pros Not bad platform, fairly easy to use. User interface is well designed. Cons Very expensive, prohibitively expensive for small to mid size contractors Alternatives considered [Active Compliance Monitor](https://www.capterra.com/p/173029/ComplyWorks-Worksite-Solution/) Reason for choosing Avetta I didn't personally, my client switched over so I had to follow suit. Switched from [Active Compliance Monitor](https://www.capterra.com/p/173029/ComplyWorks-Worksite-Solution/) My client moved to Avetta Review Source Response from Avetta December 10, 2020 Hi Iain, I am glad to hear the platform is easy to use for you and sorry to hear the other negative experiences you have had. I would be happy to touch base with you and go over ways of making the system easier and different options to save money on the system as well. Feel free to reach me at zbaker@avetta.com JL Jeff L. Owner Construction Used the software for: 2+ years ### "Scam" January 26, 2022 1.0 Poor! DO NOT USE THIS SERVICE Pros There is zero I like about a product produced and managed by scam artists. Cons This is a scam. As a vendor using this to get paid through a customer it is a joke. Any customer can connect with you without your approval and Avetta then sends you a bill for the connection. Avetta then extorts you to pay or sends you into a loop of not responding. Reason for choosing Avetta I did not choose, I was forced to use. Review Source JN John N. Director Building Materials Used the software for: 2+ years ### "Always a problem, they like the word DECLINE. Best advice- don't sign up with them." June 18, 2021 2.0 Very poor. Chat line has been not much help over the years, it is rare to have a person actually help, usually they toe the company line and DENY DENY. It is best to contact the client company for a solution and if permissible they can override the objection. Pros Has many questions that can be tedious to answer. Cons If you don't state the correct words it will be denied. Some questions are not relevant and not answerable BUT you still have to provide an answer or procedure. Common sense is non existent. They like dunning you if you don't answer within a few days. Review Source Response from Avetta August 19, 2021 Hi John, I am sorry to hear you have not had the best experience with Avetta. All questionnaires that dont apply usually have a NA button. I would be happy to speak with you to address any questions you may have. If you email me at zbaker@aveta.com I would be happy to assist. SP Suzanne P. Environmental Health Safety and Fleet Manager Information Technology and Services Used the software for: 1-2 years ### "Please do not use this company." May 25, 2021 1.0 The customer service for vendor's is subpar. Please use either ISNetWorld or ComplyWorks as they are fair to both the Customer and the Vendor. Pros I would not use Avetta, ISNetWorld and ComplyWorks are far better companies to use. Cons As a vendor forced to use this company, I strongly disagree with the method Avetta uses to manage our account. We are forced to allow anyone onto our account and forced to pay Avetta for the user no matter if we are working for this company or even want to. Reason for choosing Avetta I would not choose to do business with Avetta. So far Avetta has costs us over $900.00 for customers that we do not work for and even though we notified Avetta prior to being billed we were forced to pay for the entire year. Review Source Response from Avetta August 19, 2021 Hi Suzanne, I am sorry to hear you have not have the best experience with Avetta. I would be happy to speak with you and address any concerns and issues that you have had. If you would email me at zbaker@avetta.com I would be happy to assist and look into what we can do to better your experience here with Avetta. CF Carmen F. Qualification Specialist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Review of Avetta" January 14, 2021 4.0 I have to use since it is a requirement of our subconractors Pros Some forms are universal and apply to all contractors Cons its difficult to get assistance;some questions are not applicable but you are forced to select an answer; we may have worked once for a contractor and are still required to complete the prequalification Review Source Response from Avetta March 15, 2021 Hi Carmen, There are several things you can do in these cases. Most forms are universal to eliminate need for completing forms that ask the same questions in different ways from different clients. If something does not apply feel free to let us know and we would be happy to walk you through the questions that you feel do not apply and guide you accordingly. As for your subcontractor, you can have the account changed over to the name of your subcontractor if you are no longer in need of it. Let us know and we would be happy to explain this process and to get it started for you! BS Bryan S. Construction Safety Manager Construction Used the software for: 1-2 years ### "Extortion" June 2, 2021 1.0 The expense of Avetta seems like suppliers are simply being extorted. There is no rationalization for charge the same fee for the same evaluation of the same documentation several times, again and again. Pros I like literally nothing about this platform. Cons The customer support services are poor, and often I have to call multiple times to resolve anything. Alternatives considered [ISNetworld](https://www.capterra.com/p/145737/ISNetworld/) Reason for choosing Avetta I did not choose Avetta. I ensure compliance with ISNetworld, Comply Works, Alcumus, and also Avetta. Avetta is by far the most expensive platform, and I have to constantly advise my company not to service certain customers. Review Source Response from Avetta August 19, 2021 Hi Bryan, I am sorry you have not had the experience you were hoping for. I would be happy to review your account with you to see what we can do for you. If you would like to email me at zbaker@avetta.com, I would be happy to assist. TS Travis S. Chief Operating Officer Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "The absolute worst and most frustrating company to deal with. Avoid at all costs. " August 3, 2022 1.0 From the start, Avetta was aggressive and misrepresented themselves. After signing up, extra connections were added causing us to receive and extra invoice of $4000. After weeks of fighting, this was finally resolved only to happen again a few weeks later. Customer service is slow and terribly unhelpful and non-responsive. They also kept rejecting our compliance documents that contained all the information but not in the order they wanted to see. I would rather lose customers that use Avetta rather than deal with Avetta. Pros I do not have one single thing to like. Cons Customer service is terrible. The sales team is extremely aggressive and the compliance is impossible. This saved us absolutely no time and actually was the opposite. You do not have control over who adds themselves to your account resulting in random invoices for more and more money. Review Source JC Jackie C. Admin Electrical/Electronic Manufacturing Used the software for: 2+ years ### "This company is evil" September 12, 2023 1.0 Tearing my hair out. Pros Nothing at all. It is beyond infuriating to use this product. Cons Exorbitantly priced, diabolical interface, NO support, and by all accounts complete charlatans. Review Source SK Shane K. Health & Safety Advisor Construction Used the software for: 2+ years ### "Good luck cancelling" June 12, 2023 1.0 Pros Only benefit was that some of our customers have required it. Cons Nearly impossible to cancel. Had to delete credit card info. Notify them of the cancellation 3 times. Still kept sending us invoices. Waiting to see if the fourth attempt will be successful. Review Source Response from Avetta June 27, 2023 We apologize for the inconvenience you have experienced. To ensure we can serve you better in the future we would like to better understand your concerns. Please email us at support@avetta.com so we can work to resolve your issues. Thank you. ER Ed R. CFO Telecommunications Used the software for: 2+ years ### "Total Scam" March 9, 2021 1.0 Horrible. THE WORST COMPANY OUT THERE. Wish they never existed. Pros Worst company out there. if it was not for our clients who forced us to use Avetta, we never would use them. Cons Would not upload simple PDF files. Total waste of our time and money. Review Source Response from Avetta March 12, 2021 Hi Ed, I am sorry to hear that you have had this type of experience. I would love to be able to assist you with all of your needs on the Avetta account. It should allow PDF files and I would be happy to help get those uploaded. I will reach out to you shortly to assist with your Avetta account. Similar Products Featured