--- title: "CritiCall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CritiCall Software - reviews, pricing plans, popular comparisons to other Pre-employment Testing products and more." source_url: "https://www.capterra.com/p/145756/CritiCall/" page_type: "product" language: "en" --- # CritiCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) CritiCall ## What is CritiCall? Online dispatcher and calltaker pre-employment testing software is designed to measure applicants' job-related skills in areas such as data entry, multi-tasking, decision-making, map reading, memory recall, call summarization, cross-referencing, and more. CritiCall has been adopted by over 1,800 agencies with many reporting a dramatic reduction in turnover. Complement your hiring practices with TactiCall customizable speech and protocols training software, too. Demos available. ## What is CritiCall used for? [Pre-employment Testing](https://www.capterra.com/pre-employment-testing-software/)[Exam](https://www.capterra.com/exam-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CritiCall?[Manage this product listing](https://www.g2.com/products/criticall/claim_requests/new?auto=true) ## CritiCall Overview Updated September 2026 AI summary CritiCall offers pre-employment testing tools for businesses of all sizes seeking to assess candidates efficiently. It supports online and customizable tests, automatic grading, and candidate comparison, along with a pre-made test library. Notable options include aptitude, personality, and skills assessments. CritiCall is available as a web-based or Windows solution, fitting varied deployment preferences. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CritiCall 0.0 VS. [4.2 (42)](https://www.capterra.com/p/142374/Talview/reviews/) Starting Price Contact vendor Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (23) Value For Money 0.0 (0) Value For Money 4.0 (23) Customer Service 0.0 (0) Customer Service 4.5 (23) ## CritiCall alternatives Highest Rated [Isograd Testing Services](https://www.capterra.com/p/10018043/Isograd-Testing-Services/) [4.8 (23)](https://www.capterra.com/p/10018043/Isograd-Testing-Services/reviews/) Starting price $105.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10018043/Isograd-Testing-Services/) [QuestBase](https://www.capterra.com/p/133588/QuestBase/) [4.2 (54)](https://www.capterra.com/p/133588/QuestBase/reviews/) Starting price $109.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133588/QuestBase/) [TestGorilla](https://www.capterra.com/p/203823/TestGorilla/) [4.1 (268)](https://www.capterra.com/p/203823/TestGorilla/reviews/) Starting price $1700.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203823/TestGorilla/) [eSkill](https://www.capterra.com/p/145759/eSkill/) [4.5 (171)](https://www.capterra.com/p/145759/eSkill/reviews/) Starting price $400.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145759/eSkill/) [View all alternatives](https://www.capterra.com/p/145756/CritiCall/alternatives/) ## FAQs about CritiCall Overview ### What company size and specific industries is CritiCall built for? CritiCall is designed for public safety agencies and recruiters, especially organizations involved in emergency communications and related hiring. It fits agencies of any size that need to train and test candidates for skills such as multitasking, data entry, and decision-making during recruitment. Features and Usability ### What are the key features of CritiCall? CritiCall offers aptitude testing, personality testing, and skills assessment for candidate evaluation. It includes customizable tests, online tests, and a pre-made test library for building assessments, plus automatic grading, candidate comparison, and candidate management to organize results and support hiring decisions. Getting Started and Support ### What training and onboarding options does CritiCall offer? CritiCall provides in person training, live online sessions, webinars, and documentation. In person training supports direct guided setup, live online sessions and webinars allow remote instruction, and documentation gives teams written material for self-paced reference and feature review. ## Features AI summary Based on 890 Pre-employment Testing reviews Capterra data shows that buyers of pre-employment testing software rank the following features as their top priorities: - **Online Tests** (**51%** of reviewers rated this feature as critical) - **Tests/Assessments** (**49%**) - **Skills Assessment** (**47%**) CritiCall supports all three of the features reviewers rate highest: **Online Tests**, **Tests/Assessments**, and **Skills Assessment**. Together, these capabilities help businesses evaluate candidates remotely, measure job-related abilities more consistently, and make more informed hiring decisions, allowing teams to screen applicants faster and choose candidates with greater confidence. Aptitude Testing Measure for aptitude to uncover talents, reveal strengths and assess performance Automatic Grading Automatically score assessment results Candidate Comparison Compare candidate¿s testing results against each other and against set benchmarks Candidate Management Build, track, and maintain relationships with candidates Customizable Tests Create tailored assessments that test for specific relevant skills Online Tests Exams administered online via computers or other electronic devices CritiCall 10 features ### All Features - Aptitude Testing: Measure for aptitude to uncover talents, reveal strengths and assess performance - Automatic Grading: Automatically score assessment results - Candidate Comparison: Compare candidate¿s testing results against each other and against set benchmarks - Candidate Management: Build, track, and maintain relationships with candidates - Customizable Tests: Create tailored assessments that test for specific relevant skills - Online Tests: Exams administered online via computers or other electronic devices - Personality Testing: Identify work styles and characteristics to determine behavioral fits - Pre-made Test Library: A set of pre-made tests offered by a third party - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Tests/Assessments: Create tools to measure student retention of learning material and lessons --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.