BigTree Solutions

BigTree

3.5 / 5 6 reviews

Who Uses This Software?

Anyone looking to start a delivery service in general. Our product was originally geared towards restaurant delivery services in mind but has grown to be able to facilitate virtually any type.


Average Ratings

6 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    https://www.bigtreesolutions.com/pricing
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • BigTree Solutions
  • www.bigtreesolutions.com/
  • Founded 2010
  • United States

About BigTree

BigTree Solutions is the leader in RDS Software for a number of reasons. From providing the best onboarding and client training to maintaining and regularly upgrading the software based on the votes of our clients, we maintain our position as the best solution for an RDS of any size. With over 200+ current clients both nationally and internationally, we are positive that you will love our software and our service.


BigTree Features

  • Delivery Tracking
  • Dispatch Management
  • For Restaurants
  • Gift Card Management
  • Menu Management
  • Online Ordering
  • Order Management
  • Routing
  • Sales Trend Analysis
  • Supports Loyalty Program

BigTree Reviews Recently Reviewed!

BAD EXPERIENCE: Please think twice about signing up with Big Tree/ Deliver Logic.

Jun 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: I have experienced the worse with this unexperienced and naive business. They wasted almost 24 hours of my time. I thought about giving them a try but later experienced that they are more after the money and not about the needs of the client. I cancelled because they are greedy and want to charge me per order for not wanting to promote their business information on my website. I paid the start up fee and when I told them to remove their business information they said that my fee per order will bump up per order. Go with another business and make sure to do a very good search because they use different names (Delivery logic, Big tree solutions and I think also RDS.) You will be disappointed to use this service. Big Tree Solutions is a business that just started and hasn't nailed customer service. Not promoting their information on our website is very important because of confidentiality and because we don't want our competitors or clients to find out what software we are using. I hope that this experience helps them learn and that they don't make this error again with another client. Shame on this business. They just lost a client that generates 6 figures.

Storelist, LLC.
Minnesota Business Owner

Overall: Nothing. Bad customer service and bad business motto.

Excellent, Great Product, Hard Working Company Team

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would highly recommend them. Their team is constantly working to improve their product and keep my business running smoothly.

I have been working with Big Tree Solutions since October 2015

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Big Tree's cloud based software has enabled us to continue to grow our company and has kept us on the cutting edge of technology for our industry. I appreciate the hard work and dedication that they have provided. Their customer service is top notch and they continue to add features and value to their product. Also the way they tap into their customer base for feedback and provide community support for one another should not be understated. I would recommend them to anyone looking for a software solution for their restaurant delivery service.

The Best...no doubt about it!

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having been a user of BigTree's service for about a year now I can say that I've been nothing but impressed. The software has loads of features that are light years ahead of the other software choices in this industry. Automated marketing/re-marketing, a driver app, a restaurant app....and they're constantly adding new stuff to help us grow.

The pace at which the company is growing along with the support and features is awesome and I couldn't imagine using any other restaurant delivery software after spending any time exploring the RDS logic system.

Table Takeout

Apr 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: For the most part everything has been really smooth as we have prepared to open up. I'm used to talking with people on the phone when problems arise and have had to get used to simply sending in a support ticket. The tickets have all been resolved in a timely manner and the youtube videos have been very helpful.

Software

Oct 26, 2015
2/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: There are no Bigtree solution reviews online, so I will give a review.
Compare to some of the online Restaurant ordering software companies, I like Big tree solutions, they are constantly upgrading their services. My only issue is the monthly pricing, and no credit card processing choices. Big tree automatically enrolls new Clients with blue pay credit card processing services, blue pay charges above the general average credit card companies. Also, upgrading your big tree solution software templates does not guarantee you will use it else where in future, It will cost the same as purchasing a new software from a different company.
I like to remain anonymous because I do not want to receive any query or retraction emails from Bigtree.

Vendor Response

by BigTree Solutions on April 15, 2016

Thank you for the review. As for the Credit Card processing, we have never known one of our clients to not get identical pricing or better to an existing processors rates. Bluepay has had exceptional service but most importantly created special technology that drastically cuts down on our clients customer support issues. Their system allows us to change a charge without having to re-authorize a card. Other processors dont allow for this. The benefit here is so if a customer makes a change to their order, their credit card is not authorized two times. Doing this puts a hold of double the amount and the customer gets upset. As far as upgrading the software template, can you please elaborate on this. We offer design services for our clients. Our clients also have the freedom to have a third party design. If we do design your website, the design files would be owned by you the clients. If you choose to leave, you take the design with you! Thank you for the review!