# Texting Base Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Texting Base the right SMS Marketing solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145774/Texting-Base/reviews --- Texting Base 4.7 (34) [View alternatives](https://www.capterra.com/p/145774/Texting-Base/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Texting Base Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews RN Rajiv N DirectorApparel & Fashion, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The way this softwares can create a sense of continuous engagement with clients and customers with relative ease and low cost is incredible.“ January 23, 2021 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Accountant Real Estate Used the software for: Less than 6 months ### "Texting Base" November 27, 2018 5.0 Texting Base is a new modern technology that will change the way we communicate Pros I love how you can schedule your messages. That is a great idea. Cons Changing to a new number and explaining that is kinda weird. Review Source CL Christopher L. Realtor Real Estate Used the software for: Less than 6 months ### "I was skeptical but the response I got was surprising" March 29, 2017 4.0 I found out about Texting Base after one of my friends who is in mortgage banking used it for sending personalized text messages for follow ups, holidays and birthdays etc... He told me that it was the best thing he could have done for his business and that he was relying on texting instead of cold calling his leads. I am old school I prefer calling people and knocking on doors but most people return my voicemails with texts these days. So I reluctantly signed up for Texting Base and I found out I had to pick a new number which I thought was a little odd. I messaged their support using their support chat and they responded immediately. The told me that in order for their product to send messages at scheduled times and avoid overloading my phone with responses that I'd need a new number. They explained that I can still respond from my phone using their mobile version and that I'll receive a notification when someone responds. They recommended that I send my first message explaining to my contacts that I still have my other number and that this my new business texting line. I was very skeptical but I was already here so I decided to go for it. I sent out my first message and personalized it with their first name to my real estate leads about an open house I was having on Sunday. It was pretty nifty everyone got a message that unique with their first name and I was surprised only 12 of 343 contacts opted out. I had positive responses from almost everyone and I knew who to expect from the open house and who wouldn't be coming. My attendance doubled from the week before and I couldn't be happier. Bottom line: Texting Base works! Pros Personalization and the ability to schedule messages. Cons Picking a new number which isn't as a big of a deal as I thought. None of my contacts were offended or caught off guard by my first message from Texting Base. If someone called the number it forwarded to my cell phone. No big deal at all! Review Source MF Michael F. manager Political Organization Used the software for: Less than 6 months ### "Customer service was a joke" November 23, 2022 1.0 poor business ethics. Keep searching. They should run a honest fair business. Pros THEY WERE THE 1ST ONE I FOUND and they do not guarantee there service. they do not issue refunds, even if product was never used Cons I signed up, but found another program that was easier and cheaper. I tried canceling, within a day or two, never sending 1 text and I was told that I could not cancel. I will be losing my $200. The excuse was that they use a 3rd party for all transactions and they don't give refunds. I find this policy horrible and unfair. I don't recommend this company to anyone, KEEP SEARCHING. They should run a fair and honest business, They don't, DO NOT SUPPORT THEM Review Source RN Rajiv N. Director Apparel & Fashion Used the software for: 1-2 years ### "Great way to have continuous engagement with large customer base " January 23, 2021 5.0 Overall I have had a very productive and ROI experience with Texting Base. Customer engagement is a major hurdle these days and this is a cost effective way to stay at the forefront of our customer’s minds on a continuous basis with relative ease. Pros The way this softwares can create a sense of continuous engagement with clients and customers with relative ease and low cost is incredible. Implementation is seamless and when there is an issue, customer service is also very responsive. Cons It works well but I think it would benefit from a mobile app versus mobile web. Review Source RN Robert N. Sales Agent Used the software for: Less than 6 months ### "I have been using it to stay in touch with my SOI for my Real Estate business" June 25, 2017 5.0 Pros I like the fact that you can set it and forget it. The automated texts go straight to their cell phones and they get it immediately. Clients will respond to a text even if they are in a meeting. The automatic feature is very helpful in Texas where texting and driving is against the law. Great to use from your desktop. I have already seen results from it and this is only my first month. The product support is fantastic and instantaneous. There may be other programs and apps out there but I don't think you will find any more rapid response than these guys. Texting is the least intrusive of all the contact forms and is much better than phone calls when your client may be in a meeting or working on a special project. I have a client who never responds to a phone call but has become actively engaged through texts. I have a listing appointment set up and she will probably be a buyer as well. To say that I am a supporter would be an understatement. Cons The only minor thing is the fact that it has a delay of about 10 seconds to process the request from the keyboard. Something you get used to though. Its the only drawback I know of. Review Source CL Charity L. Office Manager Religious Institutions Used the software for: 2+ years ### "Decent Product" August 19, 2020 3.0 Experience with Texting Base was good for the time we used it, but in searching for other options, it doesn't hold up to our current needs. We used it for over 5 years, but have just recently switched to a different option which better fits our current needs. Pros We used Texting Base for many years and it was good for what we needed at the time. We were able to have many different groups and it was fairly easy to add people into the various groups. Cons It was hard in an emergency situation when I needed to text from my phone. Much easier to send texts when logged into a computer. Also need to be logged in to the website to check for responses. Review Source SK Steve K. Business Development Hospital & Health Care Used the software for: 1-2 years ### "Excellent patient interface" September 8, 2020 5.0 Easy to implement and maintain Pros Increases patient retention and compliance Increases sales Better patient outcomes Cons We just turned over our IT staff so the implementation was a little shaky Review Source MW Mark W. Real Estate Agent Real Estate Used the software for: Less than 6 months ### "Great Product and Customer Service" June 6, 2017 5.0 I get to keep in contact with people that I know. That way I stay in the top of their mind when it comes to real estate. Pros Once the names were loaded the process to use was very simple. I sent out my first text and received a referral from someone the next day. Might I add this was from someone I don't have regular contact with, but this product makes keeping in touch so simple. Cons The initial set up was a little confusing but the customer service to guide me through that was excellent. Review Source AG Amy G. Owner Insurance Used the software for: 6-12 months ### "Texting Base Testimonial" November 3, 2021 5.0 It has made communicating with clients about important dates and topics so much easier and more streamlined. I am able to get the word out in a more efficient manner that clients appreciate. Pros The service is very easy to implement and manager. Campaigns can be pre-scheduled and modified if necessary. I find that clients use it more for texting then individual texts from my personal phone number. Cons Wish I could use my current phone number. Reason for choosing Texting Base Better customer service and pricing Review Source JH Jessica H. Realtor Real Estate Used the software for: I used a free trial ### "Texting Base for Real Estate" January 10, 2020 5.0 Overall this software has helped my grow my business and simplified marketing. Pros This software is a great tool for automaticity texting your clients. It is great marketing and personalized getting a better chance of a response. Cons This software works as intended and I didn't find anything negative to make note of. Works great and I highly recommend. Review Source KM Kettia M. CEO Real Estate Used the software for: Less than 6 months ### "Textin Base is great! It's easy and simple. They really has excellent customer services." July 2, 2017 5.0 The ablilty to reach so many people witha click of a button. Pros The product is very simple to use. Once you create your message template and contact list, the rest is history. All you have to do is schedule when you want your text messages to be delivered. The best part is the staff will help you with every step if need. Review Source DH Don H. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great Product" November 6, 2019 5.0 Great tool to reach a mass audience. Pros Easy to use and customized options allow us to reach our market. Cons Need more access to leads on an affordable consistent basis. Review Source DJ Dustin J. Manager Consumer Goods Used the software for: Less than 6 months ### "This is incredible" November 21, 2018 5.0 I’m a manager currently and one of my reps used it in October for the first time - it created $3000 of business in 2 days from leads we literally were never going to touch Pros This is incredible. I’ve never used a CRM so simple with texts so well sent, and for such a good price. Cons The app is web-based and not native at this time Review Source JL Jerry L. GM Consumer Services Used the software for: 2+ years ### "Really like it and have had success" March 25, 2017 5.0 Eric is very personable and knowledgeable. Product delivers ROI exceeds cost by far. Updates, improvements and upgrades have been constant Pros Great price and easy to use Cons None or I would not use Review Source CL Chancey L. Executive Assistant Construction Used the software for: ### "Made communication with employees after an emergency simple & affordable " September 13, 2017 5.0 Pros Texting Base helped me keep in contact with almost 200 employees in the Houston area after Hurricane Harvey. It has a user-friendly website, and I was really impressed with the customer service. One of the co-founders even called me a couple days later to check on my employees after the storm. I would recommend Texting Base to anyone looking for an easy and cost effective way to communicate with any sized group. I needed this service specifically for an emergency situation but look forward to using it for many other types of messaging within my organization. I started with the free trial, but will gladly continue using Texting Base going forward. Review Source JT Joseph T. Account Manager Computer Software Used the software for: Less than 6 months ### "Quick Support." September 22, 2017 4.0 I have got some clients from your service, SMS Marketing. Pros It's easy to use. I just have used Texting Base 2 months ago. So far I have had several clients from this service. Especially they support very fast 24/7 and they are so friendly. I will definitely recommend Texting Base to my friends and clients. Cons The webiste run slowly and it's difficult to delete a name from multiple groups. Please tell us why and fix it as soon as possible. Thank you! Review Source GK Genevieve K. CCO Marketing and Advertising Used the software for: Less than 6 months ### "Blown Away" October 17, 2018 5.0 It has significantly cut down on the amount of time I have to spend when texting clients. THANK YOU! Pros We are so happy with this product! I have been blown away with the customer service. It is so refreshing to have very responsive technical support, and it is amazing that you incorporate suggestions. The actual platform is outstanding. The interface is so easy to understand, and it is extremely user friendly. Cons Nothing substantial to report as of yet. Review Source ZS Zulema S. Operations Manager Management Consulting Used the software for: Less than 6 months ### "Great Option for Small Business" August 25, 2020 5.0 Really happy with our decision to work with Texting Base. It really has helped us shift our marketing strategy. Pros We were surprised to see who quickly we began receiving results. Our email marketing was really falling flat, but with texting, our customers/potential customers are far more engaged. We look forward to leveraging this service even more in the future. Cons We are not the most technically capable, but were able to get this system working relatively quickly. Customer service was a big help. Review Source AG Aaron G. Sales Manager Used the software for: ### "Product is easy to use, powerful and personal. Service is literally 24x7" January 30, 2016 5.0 I signed my mortgage business up for Texting Base after seeing the product. The CEO Eric Beans walked me through the demo and assured me he would be my point of contact. For a change those weren't words. I work with Eric on campaigns when I need him, including weekends. I've been able to double my average loan output in 6 months (from ~9 to 19 loans/month for our team). There could very well be other factors, but I also realize how much this product has helped us. We spent $60/month for up to 1500 messages. Now we are building our database and I feel I have a lot more control over our marketing without blowing money and hoping it works. Review Source IH Isabella H. Student Education Management Used the software for: Less than 6 months ### "Just signed up-so far it's been extremely easy. " April 29, 2017 5.0 I use it to geo locate my friends and market my team activities! Pros Texting Base support has been amazing. They set me up, trained me and answered my many questions patiently! Cons So far I have nothing to report. Maybe the system could have less to learn? Once I get the hang of everything I won't say that! Review Source LA Laila A. Attorney Used the software for: Less than 6 months ### "Great product...easy to use" May 22, 2018 5.0 Pros Setup took about a minute. I uploaded a spreadsheet, used drop-downs to map in data and had a group auto created for messaging. Very effective and powerful product. Cons If I find some I'll come back and write up additional info. So far I'm pleased with everything within the product. Review Source AD April D. Used the software for: ### "Game changer" April 13, 2017 5.0 Having the ability to send a personal message to every client is perfect for the busy business person. Taking the time to individually communicate with hundreds of clients, (birthdays, holidays and even specials offered) without having to look up dates, is a game changer. If you want a way to personalize your customer experience, and make customers think you have taken the time to remember all their special days. Get the free trial and see how awesome it is. Great product and great outcomes. Excellent!!! Review Source MH Martinique H. ADMIN Insurance Used the software for: Less than 6 months ### "Fantastic Experience" April 29, 2017 5.0 This is going to increase business for me. Pros Easy to set up and use. My first message set 8 appointments. User Interface is intuitive. Service is amazing. VERY effective! Review Source DC Derek C. Real estate agent Real Estate Used the software for: 1-2 years ### "Great tool for follow up!" April 12, 2017 5.0 I started using Texting base about 1.5 years ago and boy has this platform helped me save time, money, and Clients! For a guy who is not the best with follow ups, this easy to use platform really helped me get it together. The team at textingbase is always there to help with any technical questions when ever I need them. I look forward to a long relationship with these guys! Thank you to all the great minds at textingbase! Pros It's organized and easy to use Cons N/A Review Source MA Mack A. Broker Used the software for: 6-12 months ### "Very good service. It's simple and easy." May 8, 2018 5.0 Pros The ability to reach multiple individuals quickly. Review Source Response from Texting Base May 15, 2018 Mack-we cancel accounts the moment people ask. How have you tried to cancel? PS-we just cancelled your account and issued a refund. Hope you reconsider your position. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.