Who Uses This Software?

We offer services to all sizes of businesses that need sms marketing. We love to help small business owners use text messaging to reach their loyal customer base.


Average Ratings

159 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.95/month
    See pricing details
  • Pricing Details
    Free 15 day trial and just $14.95 after.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • TXT180
  • www.txt180.com
  • Founded 2010
  • United States

About TXT180

Text marketing & bulk sms software that offers text message scheduler, auto-responders, inbox, contact import, unlimited contacts & groups, QR codes, and free inbound messages. TXT180 offers an easy way to send group text messages for any type of business or organization such as restaurants, retail, churches, real estate, fundraisers, and more. TXT180 offers a free trial for 15 days and just $19.95 after that for 500 messages per month.


TXT180 Features

  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

TXT180 Reviews Recently Reviewed!


Easy to reach our patients.

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like being able to send messages to multiple people at once. The option of the patient texting to join is better than the staff having to manually enter patient information.

Cons: I do not like the fact of having a limited amount of characters for the messages we need to send. It makes it hard for some to understand what we are trying to say when you have to use short sentences.

TXT180 has been a great tool. Recently it was updated and made to be extremely user friendly.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a great tool to get a message out to a lot of people very quickly. I can sign people up or they can sign themselves up. In addition, it's been great to be able to respond to people who have questions, as they can simply reply and I get an email with their question. Lastly, the price is right! This service could easily be sold for a much high amount! Learning the system was easy and the customer service team has reached out to help on a few occasions.

Cons: I can't say there are any cons. In the first year of using the product, it had it's limitations, but they've updated it and made more of the features user friendly.

Overall: I've been able to communicate to my participants quickly and efficiently.

Easy to schedule/send messages

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quality product for an awesome price! I would recommended this product to someone who wants a simple, easy to use system.

Cons: The fact that it automatically logs you out after a period of time. I wish we had roll over messages for the monthly subscription as we often remember we need to use them the day after the system replenishes our counts.

Love the marketing value it provides my business

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that I can reach potential and current clients through the services 24 hours a day and they opt in to the service so they do want to hear from us.

Cons: Can't say there is really anything I don't like about the service as it provides us with the tools we need to grow our business if I had to say something I would ask that they give us discounts on additional key words.

Text marketing has worked really well for our businesses. TXT180 makes it easy.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use once I got it going. I like being able to use it online or through the app when I'm on the go. I feel that all of the contacts I'm gaining with our text clubs are MUCH more valuable than my email lists due largely to knowing most of them are getting read. I looked at many of the other text marketing companies before choosing and their dash is a lot easier to navigate than the others. Definitely recommend.

Cons: As a new user, getting started doing text marketing was a little confusing and knowing where to go in the dash for certain things took a minute to get familiar with but between the videos and live chat, it was easy to get figured out.

Overall: Huge marketing benefits, being able to reach my list instantly has resulted in being able to drive customers to our door within the hour. A lot higher results seen with this vs. email, print, or social marketing.

Vendor Response

by TXT180 on April 09, 2018

Thank you for your comments we are so happy you love our product!

Excellent customer service

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Lots of features and easy to use. I like the scheduler and drip message functions. They're customer service is excellent.

Cons: Initial set up of keywords is kind of pricey. Wish they offered weekend customer support. Also wish that I can delete or modify keywords on my own, without having to involve customer support.

It has been a very solid experience with TXT180.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and they have upgraded multiple features to make it even easier to use over the past year.

Cons: The software is more than adequate. It's easy to use and straightforward. If anything, I wish they were open longer hours and/or on weekends.

Overall pleased with accessibility for someone who is not very media savvy.

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My clients think it's clever. The pricing is fair and accessible for small business. The website is not cluttered (although I don't know how to use half of the content).

Cons: For a small businesses/ private practice it would be better for me to pay as I go with 500 texts that rollover versus refreshing it monthly. Also, I don't like that someone can send a direct message in reply to my autoreply because I'm expecting someone to simply use my keyword and for a schedule link to be issued to them.

Overall: Being able to automate scheduling is what I need because I have small children and can't be locked devices all day to manage client booking. It's really easy for connectivity when I don't have business cards on me and can just tell someone to text something to 21000 right there on the spot to give them the info.

Easy to use and very reliable!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The program is very convenient, and user friendly. I can send a blast message to 100 families in 5 minutes or less. In the event of a weather related emergency TXT180 has saved us hours of phone calls with one simple blast message. Thank you!!

Cons: I wish the program would save my time zone. I do not like having to select EST each time i send a message. I've accidentally hit the wrong time zone before and my messages have been delayed.

This software has revolutionized mass-communication at my child care centers!

Apr 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love being able to easily and quickly send important information to all of the enrolled families at my child care centers and preschools. Messages such as phone systems being down or delayed opening due to inclement weather are critical, and this has enabled me to know that I have not missed anybody.

Cons: The software does not interface with one of my local cell phone providers, but it is only a problem for 2 of my 150+ contacts, so NO BIGGIE!

Overall: Ease of mass communication

good

Apr 05, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Very user friendly and an easy way for quick communication. Like the ability to schedule texts farther out (although wish there was an easier way than the calendar to see what I've scheduled). Several key words with same number makes it easy for the people who are using it to remember. Good customer support

Cons: Everything adds up - a bunch of little fees which make a small cost add up fast. Wish we could bulk add people.

Easy to use. Once it's setup you can walk away and the system will take care of the rest.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The drip system makes this software outstanding. Imagine a client text in to the system and the drip system automatically sends out a text and will repeat as u wish. It's the best. No need to go through emails and sending out reminders. Thanks txt180 will always stay a customer

Cons: None. The system has been working for me the day I signed up. I have been with txt180 for over four years now. Haven't missed a text yet. Thanks

good but could be better and easier and more advanced

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: easy enough to use. Saves login information and its relatively simple to learn when you first start using.

Cons: no emoji are supported in the text. this is frustrating for sure. i dont know that the plans/pricing are that good.

Very effective software for organizational communication.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: One of the pros with regards to this software would be its ease of use. I also like how easy it is to setup and begin using. I also enjoy how easy it is to reactivate one's account after it has been deactivated or even cancelled.

Cons: One of the pros with regards to this software would be having to pay a set up fee per keyword. I feel that a minimum fee should exist that includes at least three keywords.

Full featured text messaging service with easy to use interface.

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use, but full function interface

Ability to import contacts as a file

Ability to group and make subgroups of contacts and use these lists in deploying text messages

Lots of functions that are cool, sequential messages, message forwarding, ability to schedule messages.

Cons: Unused credits cannot be "rolled over"

Premium charge for easier to remember short code (21000)

Otherwise no real complaints

Capterra-loader

Love txt180 - it's an inexpensive, simple way to reach new customers & communicate with existing one

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that its fast, easy, affordable, and effective. Everyone has a cell phone - so it's quite easy to get persons to subscribe and very fast and efficient for me to deliver upcoming events, auditions, or sales I am offering for my business.

Another huge plus is the fact that I am able to auto deliver messages, drip messages, set up call lists, and message subscribers from the software.

Cons: I really do not have any cons about the software. I absolutely love it, hence the reason I am still utilizing it nearly 2 years later.

Txt180 has enabled our service company to take in leads on its own with no effort.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use after you learn how it works, it is really simple to operate. For me it is set it and forget it. Its simple yet powerful software.

Overall: Increased leads

We've been using TXT180 for many years, and LOVE the product, capabilities and the PRICE.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It offers everything we need in a text messaging service, but for the best price. It allows us to expand easily, if we need to.

Cons: Not sure I can think of too many, beside the fact that sometimes we are unaware of some of the things we can do with TXT180, until we see another company highlighting that ability, and we find out that we could have done that with TXT180 long time ago.

By far the best Text option for businesses

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and very user-friendly. Any member of our staff can update the text and responses. Also, the tech support is great!

Cons: I wish the admin dashboard had more follow up options. I would like to communicate with those that have texted us but I need a little more direction on what my options are for that.

Overall: It gets us RSVPs every month.

Excellent customer service, easy to use, would like more organizational options/features.

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The convenience is the key factor in purchasing this service.

To be able to text over 100 people at once is extremely convenient, as opposed to texting a few people at a time through a cell phone.

Cons: I would like more ways to access different functions, such as organizing or alphabetizing lists, and mostly, to be able to select multiple people by Name, who may be in different groups (but not to select the whole group) without having to create a new group. Maybe some instructions on the help site (there is a video on the "Getting Started" tab, but I cannot watch a video while I'm at work. To be able to read instructions would be a nice added option. Leave the video, but add written instructions and tips please.)

Overall: It saves time.

Excellent resource for adult business continuing education.

Apr 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The instructors are great. They are knowledge, engaging and professional. I look forward to seeing certain instructors who teach multiple disciplines.

Cons: I wish there was an app. It would make it easier to sign up for classes and especially listen to webinars while traveling. It would be great to have downloadable podcast/webinars for cell phones that won't burn data.

Simple and effecient

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy login and quick message send. It serves the simple purpose of allowing the user even remotely to notify staff of emergency's and closings remotely.

Cons: We have not experienced any issues with the software. As we are undergoing a few internal changes we will notify you of possibly cons if they arise and for now, we are satisfied.

Overall: Easily notify staff in various locations about emergency's, safety issues, or closings.

We have used this software since 2008 - Its been great - It keeps us connected with Church Members

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the New Dashboard. Also there has never been any technical issues when sending text messages. Texts are instantly sent !!!

Cons: Perhaps for loyal clients - bonus Messages Per Year or for so much money spent. This would make us feel like loyal clients

Overall: We can connect with members asap

Vendor Response

by TXT180 on July 27, 2017

Thanks so much for your kind words about TXT180! We appreciate all feedback and will pass along suggestions to management.

It works for what I need it for

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: The ease to add people. I have not use it yet but having a contest like raffle and pick a The ease to add people. I have not use it yet but having a contest like raffle and pick a winner!

Cons: The limited amount of characters you can type. I think it is 150 or 160. I like to add images too! The ease to add people. I have not use it yet but having a contest like raffle and pick a winner!

Very great!!!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Txt180 is a great SMS service. They're affordable. They have great customer service. I have been using them for 4 years now.

Cons: I don't have any cons about them. Their product is easy to use. It works as specified. If I have to contact Customer Service for help, their representives help me with get things done.

Overall: The benefits are that Txt180 is a great product.

It's been a great tool for our organization.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We used a different company first and found this one to be more straight forward and less expensive. In addition, the previous company limited the number of groups we could have associated with our keyword. TXT180 gives us much more freedom in this regard.

Cons: I do not like that messages sent over 180 days ago simply disappear. There should be a way for me to access all previous messages sent.

Overall: Keeps us in contact with our volunteer base and with parents of teenagers involved in our program.

The software is very user friendly and simple.

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like most that it is easy to use and straightforward. The texts are always sent and received in an extremely timely manner.

Cons: It would be cool if photos could be included in the text messages with the subscription that we have purchased.

Overall: I think this software helps our business with customer loyalty and overall customer/business communication.

TXT180 has been a great platform for us to provide low cost text marketing.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and value. Ability to store templates also makes it easy to run recurring event campaigns.

Cons: I don't really have any cons of any importance. The only thing I can think of is that the pricing has changed a bit. But they grandfathered our plan, so did not affect us.

Overall: Allows us another platform to help our clients to promote.

I began using TXT180 to keep in touch with my customers and make weekly orders of my drinks easy.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use. If I've had any questions customer service was quick to respond and solve it

Cons: I wish I could use emojis within my text messages. You must make changes to any scheduled messages at least the day before they are scheduled for delivery.

Overall: It allows me to schedule weekly order messages and free up time!!!

Amazing service with exceptional results.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use to send to individual or in groups. Customers enjoy receiving text messages about their vehicles and special coupon offers.

Cons: No cons. I truly believe that the system has been amazing for our company and has aided us in keeping up with the current times.

Use this approx. one a week in the summer time and love it

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use this software to send text message updates to a small group of people once a week in the summer time and find it very easy to use, efficient and cost effective.

Cons: We use the software pretty minimally, so really don't have anything to complain about! works perfectly for what we use it for!

It makes me look and feel so Professional.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the best time saver ever. You just set it and allow it to do the work for you. Prior to using this software, I was on the brink of burnout from sending all my messages individually to others. This was consuming too much of my valuable time. Now, I prepare my messages, pre-schedule them, and the messages are sent automatically. I enjoy having and using this software.

Overall: The pricing is great; the customer service is great; the system works great; I am having a great experience with this software. Since I have been using this software, I am super pleased. I have no cons about it. Absolutely No Complaints.

As a church, this makes a great way to reach out to a lot of people quickly with a short message.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and reasonably priced. The customer service has been very helpful the few times we have needed them.

Cons: The message has to be condensed to fit in the limited character count. It' s usually enough space but sometimes we have to be creative with our message to get it to fit.

Capterra-loader

Great experience, value, ease of use

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: TXT180 is very easy to use and navigate. It's simple for people to sign up, and I love being able to schedule messages in advance.

Cons: I wish that when people opted in, they provided their name. When I put in contacts, I can add a name, but if they opt in it is blank.

Good, no issues

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Works well with little required. Interface is easy to use. It has been very reliable and has never not sent a text.

Cons: Expensive for just texting. Should have some auto features. Can't just send immediately like you used to be able to do.

Overall: Customer interaction

I haven't had any trouble using it. So far its been a wonderful experience.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The way it can connect you with people. We are a church and it helps us connect multiple teams with multiple people. We love that we can send out information in mass without any errors or trouble.

Cons: I really have nothing about it I would change. We love how Txt 180 works and we recommend it to anyone who asks. We are one of the larger churches in our area so we encourage other churches to use it as well.

I enjoy the efficiency and ease of the site.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the site and features being very user friendly. Every section is accessible and easy to read and use.

Cons: I wish there was a report generated to inform us about texts that have bounced back so that we're aware of contacts with disconnected numbers,

Good experience

Apr 05, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It's a Good way of advertising and it helps to reach your costumes when you have some special promotion

Cons: Hard to use sometimes us doesn't work properly and most of the time Customer doesn't know how to text to a 4 or 5 digit number

I have been using txt180 for a few years now. They are an essential piece of my business strategy.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, quick response for text replies, features not available from competitors, immediate and effective customer service.

Cons: I have had no issues with this service. I cannot say anything negative about my experience with txt180.

Ease of use

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is simple to use and get information out to our teams. We use it to primarily notify our team members of inclement weather.

Cons: Paying the yearly subscription with an invoice rather than a corporate credit card. It was difficult to receive help in receiving an invoice.

I love how easy it is to use txt 180! The customer services is amazing.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I'm able to reach 100s of clients with a few clicks. Amazing to have to alert clients of location changes or weather alerts.

Cons: The Emojis don't usually work. I've also experienced double sent messages which can be frustrating.

Capterra-loader

Use It All The Time - Love It

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of communicating with our 800+ members whenever we have information we need to distribute in a timely manner

Cons: Honestly, with how we utilize the software I haven't had any issues to dislike, and we have been using this for several years now.

Excellent app to reach my customers. Love it!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy way to reach clientele with them being able to easily and efficiently access the program. They also love it because it reminds them of openings, promos, etc

Cons: The app interface could definitely be more user friendly. Originally it was only on a desktop computer which wasn't always easily accessible, and then the app came along. It seems a bit dated though.

Always easy to work, never any problems, and someone is there for help when you need it.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Just the easiness and convenience of being able to reach all our customers at once. It is not confusing in any way to use and is just overall a great asset to our business.

Cons: I really can't think of a con. It's all good. Never had an issue of any kind. The software is great.

Overall: For a small business it helps get our name out in the market field quickly, easily, and for a great fee.

Not in love...but it gets the job done.

Apr 12, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The customer support is amazing! They're timely and friendly! When I call during normal business hours, they answer very quickly and work quickly to resolve my concerns.

Cons: If you sign up to have 1000 texts and you have 500 subscribers, that means you only really have 500 texts because they deduct their mandatory opt-in texts from the full amount, smh.

Easy marketing strategy

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use. Customers can easily join the program. Messages can be easily managed and there is a clear view of your allotted plan.

Cons: It would be amazing to be able to utilize emojis, pictures, gifs, etc rather than just written messages. This item is geared toward a young generation that appreciates more than a short message

I have had ZERO issues with this company

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ease of use and how user friendly the backend is. Our congregation uses this every sunday and it has been flawless for us!

Cons: I have not had any issues with this software. If there had to be something I like least I would say the website seems a little bit dated. But the functionality is great so that is no problem!

Love using TXT180!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: TXT180 is such an easy to use software solution to be able to communicate with groups of people. I like that I can choose to send to a single group or to multiple groups and they can text back!

Cons: Very little. I wish I could link it with other software I use to manage the groups but that is really it.

Capterra-loader

The app makes it very user friendly

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love you can have different groups allowing you to text certain customers promotions and not all and customers can reply to text which makes it easy to see who is reading your messages

Cons: Only downside is you can not send emojis to add some flare to the messages.

Capterra-loader

Easy to use, never an issue, good price for the features available.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) The ability to pre-schedule posts - pre-scheduling out posts for the week or month is easy and saves time

2) Simplicity of interface - it's easy to navigate around the platform and find what you're looking for.

Cons: 1) Signup form - the look and feel of the signup form looks outdated

2) Text-To-Win - can't pre-schedule text-to-win messages

Overall: We were able to add an effective new marketing channel to our list of tools that we use to drive people to our weekly events.

Ease of Functionality and Scheduling

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use TXT180 to send out daily inspirational quotes to a local client. Scheduling is a snap and adding / deleting contacts is super easy.

Cons: Only downside for this software is the schedule time software on the calendar is set to MST. Since we are on EST, we have to either reset the time to EST or schedule our delivery time based on MST and convert. Improvement idea would be a way to set the default time zone.

Overall: Ease of use

Capterra-loader

It's ok

Aug 29, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like it because it's cheap, but I think it could be better. It's super simple and straight forward but I've seen other text platforms and I've thought about changing many times but haven't gotta around to it. I think it's a little outdated but the overall working software is ok. It does want it says, creates a text group and sends out text.

Cons: It doesn't have great analytics. It doesn't help me to grow the groups. I don't like having to pay for more add-ons when it should be included in my package. I think the software could be better. The mobile is really bad.

Overall: I'm probably going to change soon.

So far not a ton of sign-ups but it seems to help when I send out a message.

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The price is customizable. Communicating with customers. Simple and Easy to use and fast.

Overall: more marketing, communicating with customers. Giving discounts. I wish the space for messaging was bigger. I wish people didn't opt-out so much.

Easy to use

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Anyone can use text 180 can use and we're on road at work in car does not take long to submit text !

Cons: No problem with using every time used it worked fine no problems text always went thru hopefully be able to send more text out monthly

TXT180 has streamlined our communications to a degree few applications have

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to understand and use on both ends of the equation. Our clients deeply appreciate the ease by which they can sign up for notifications and our organizational users find that it's easy to send messages out.

Cons: The only thing we wish TXT180 provided is a functional mobile app. The app in the Google Play Store is nothing more than a link to their website and isn't ideal.

Easy to use

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very user friendly nice to use when in a hurry . Keeps customers informed on what's going on in business

Cons: I wish there was an app for this, sometimes it's hard to scroll thru and make sure everything is correct from a smart phone

Capterra-loader

We use this text program to alert our association members. So far it works well

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Beyond our monthly amount of text message, it is affordable to add more messages. We only subscribe for 500 per month, but our membership is 1500.

Cons: I haven't really found anything I truly dislike. How you create and upload each list is a little bit of a long process to me.

Excellent Service, User interface simple to use

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes it easy for us to contact several hundred workers at once. Able to set up sub users to help with the messaging.

Cons: Would like to see a feature to include a picture with a text. Would like to see contact list show more than 25 contacts at a time.

Overall: Saves times contacting clients

Txt 180 has been the best, hands down.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our church invested in the Txt 180 software, and it has been by far the best. We use it multiple times a week to communicate with members & friends.

Cons: The only con I can think of with this software is the very limited character usage. However we make it work.

Overall: Benefits we get with using this software is informing all members about upcoming event, etc. Also being able to provide the members with weekly encouragement.

Very basic software. Not super easy to use, but functional.

Apr 05, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: It's dependable and functional. It's very basic, so people with basic computer skills would be able to use it.

Cons: Gathering information and building lists is not easy or intuitive. Keeping information up to date time intensive.

I haven't used it very much, but it does seem to be a reliable auto responder

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Its ability to send automatic text responses that can include tiny url links to a website where my primary ad is.

Cons: the limited number of characters available to use per message. It would ne nice to be able to send multiple messages as a single automated reply

TXT180 has been a great tool for my real estate business.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Recent changes to their website have been very nice with the new user interface. Once you know your way around the product it is very easy to use. It has been great for gathering information from folks interested in buying and selling real estate in my area.

Cons: It would be great if there were more expanded opportunities to send/receive follow up information to potential clients through the platform

I have a karate school, I send txt Instead of making paper fliers. Saves on the environment

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like being able to send messages the next day or at a certain time of the day.

I like the convenience of it being able to do it mobile or on a computer.

Cons: I wish I could put my message together. And send it to several key words instead of having to cut and paste every message that I send it would be nice to have a drop-down menu and just click on the boxes of the keywords to send the message to.

Fast, Efficient, Streamlined. Exactly What We Want!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are no gimmicks or unnecessary "upgrades" required to using the basic services, which is most important to us. We get what we pay for, and that's all we need and want, to accomplish what we do with the services.

Overall: It is exactly what we were looking for, economic, basic, streamlined. We have been using the service for two years now, and we have not had any issues.

Superior Customer Service! They train you on how to use their features and how to get more sign ups

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use and the customer service is amazing! My service lapsed because my payment malfunctioned and they called to see if there was anything they could do to help me!

Cons: I wish they had a mobile app. Their website is easy to navigate but isn't as user friendly on the Web version.

Overall: It keeps me in touch with my customers and in turn boosts my sales!

Vendor Response

by TXT180 on June 07, 2018

Hi Kristin - thank you for the kind words! We appreciate you being a customer of ours.

We do offer a mobile app - see the My Profile page for the links to Android or iPhone apps!

Easy to use!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Quick and easy to use. Convenient when using the app on your mobile device. I wish it had an auto correct for spelling errors... or a voice to text option.

Cons: I wish the outgoing text messages could be longer. I would like at least another 30 characters. The default send time should be 10 minutes after the time you began to formulate a text.

TXT180's patience and understanding was EXACTLY what we needed ...

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a less than pleasant experience with another texting company prior to finding TXT180. I luckily found these really terrific folks and I knew from the first conversation that they got it! They listened to my initial concerns and confidently proposed a solution that was far superior to anything I could have imagined and then they rolled up their sleeves and worked very closely with us to make everything come to life! We are very grateful for their willingness to help and there diligence in helping us meet our deadlines. The software is a perfect fit (in every way) for our audience and I am looking forward to a long and very productive relationship with the people at TXT180 ... THANK YOU!

Vendor Response

by TXT180 on May 05, 2016

Great to hear Charles!

its a great service, it keeps me connected to my customers with one message

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: you can create more than one user word and sometimes I have drawings so this feature is really helpful. the fact that you can send one message and connect to thousands at one time is amazing.

Cons: you cant reply back with emojis, and when its holidays mostly I send hearts and flower emojis but it comes bck and says error, message not sent.

I've had no issues with the website; easy to use.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that you now have an app for use! Makes it so much easier to use! I like that you can autoschedule texts; I have that set for once a week to do

Cons: I wish you could add an URL link to messages sent out. That's the only complaint that I have heard from my customers.

Overall: It's allowed me to reach my customers to ensure they know about a sale or promo.

We send texts to parents for weather closures -- we needed that 5 times this year!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use through the app -- since I'm usually doing this at 6 a.m., it's so helpful to be able to do it from my phone.

Cons: I wish it was a little less expensive -- some years we sign up and never need to use it. I realize that's how the system works, but maybe there could be a combination of a monthly fee and a per-use fee?

Overall: Quickest way to notify staff and parents of a weather closure.

Excellent customer service and a dynamite product.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love all the features for a fraction of the price of other providers. We are franchisees of a couple brands and I wish we could use TXT180 with them as well.

Cons: Nothing not to like about TXT180. The price is great and the product is rock solid. No complaints at all.

Overall: Communication with clients when we need to and cuts through the social media clutter to deliver our message.

Functional but a little clunky

Apr 05, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the price point and the improvements that have been made over the past 2 years - it's much easier to use! I also like that you can preview what's being sent.

Cons: I have noticed weird bugs here and there - scheduled texts not sending at the time I chose, etc. It's also annoying that the time zone sometimes changes/defaults back to mountain time.

Capterra-loader

TXT180 does precisely what it advertises it will do for our organization. Very satisfied.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I appreciate the clean, user friendly interface and the reliability of the service the most. I've never feared the service not functioning when critical communications need sent.

Cons: no cons in my book. The service works as advertised and is easy to use. If anything, I would suggest a functioning mobile app.

Capterra-loader

Great, love it!

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is an easy software to use, you do not have to be technically savvy to understand how to use this. I like it a lot.

Cons: There is really no cons on this software, I find it easy and efficient to use. I find txt180 to be a really good way to communicate to your customers.

It has been very user friendly

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to use one keyword with several extensions has been extremely beneficial to what we use the platform for!

Cons: I don't have any cons thus far. I only use the platform/software for one purpose and that is to generate new text opt ins for future marketing purposes.

Very user friendly !

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: inexpensive got what you get . Very user friendly and great customer service ! You actually talk to s person when you call :)

Cons: I really can't say anything I have found that I dislike about this. At one point I was going to go over the allotted number of messages I just called and we increased my plan .

We have enjoyed this service for the last few years. Easy to use and very effective.

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to have multiple campaigns is very useful. We also really enjoy the flexibility of being able to schedule the text ahead of time.

Cons: The scheduling has been a bit wired at times. It doesn't hold the time zone properly and has caused us to send texts i the middle of the night on accident

Great program. I use it to text my customers so they know when we are offering free delivery.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use software that isn't too complex to teach others. I liked the saved templates and can put messages in the que to send later.

Cons: I enjoy this software and have no complaints. it works everytime and easy to use and setup templates. no issues at all.

It's simple to use, but still too basic

Apr 12, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is very simple to use, it won't take you long to learn how to use it and the different functions it has.

Cons: it's very limited in terms of integration with other platforms and it won't really let you do much in order to take the info/contacts to the next level

Overall: Easy way to get people's phone number

So happy! Best text service for our company!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use & how well it functions for our vendors! We were up and operating within minutes, and it gives us the best advantage in getting our vendors info via text! It has revolutionized how we communicate with our vendors!

Cons: I do not have anything at this time that we do not like. If at any point in the near future we run into any issues that limit our ability to use the text program, I will amend my review.

Overall: Great price, and not only that it had us up and running in no time, with the ability to send our vendors notifications in real time while they are at the markets or on their way! Saves a lot of people a lot of time!

Great experience, no problems at all.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Scheduler, customer chat support, prices, easy navigation on website, easy import of information from other ad campaigns.

Cons: Nothing so far. I have been using the product for almost a year and has a great return on investment for our company.

It is very easy to use.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ability to set up texts ahead of time to go out To my clients. The amount of characters allowed is also perfect so my texts are not too wordy.

Cons: The price. I can use remind 101 for free. I also wish it was unlimited so I could use it more without having to spend more.

Great platform

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: This is a great platform to keep teams up to date. Also we use it to send out informational meetings times

Cons: The only thing is the different levels where you have a limit amount of people you can send and then you must purchase a higher level

I love it dearly

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to maintain. I love the software. It's easy to set up text messages and don't have to worry about doing it everyday.

Cons: There isn't any unlimited plans. If there were unlimited plans I would be the first to sign up. Good software.

Overall: I am able to get the word out about my business.

It was a good option that I chose because it wa very easy to communicate with my customers

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That I sent one message to over 100 people at a time and did daily drawings about updates and upcoming events in the city

Cons: That you can't use emojis and smiley faces because that is a good way or form of communication theses days

Love txt 180. We use this as a staff communication tool to get the message out quickly and easily.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use! I can get a message to our staff quickly. I'm also able to assign our staff to branches so if I have to get a message out to one branch, I can do so without texting everyone.

Cons: I have not found anything that I don't like about the system. Our staff does not like that they have to sign up and would just rather have us put their number in. For possible data costs on their end, we make them do the sign up.

We love txt180. It has a very user friendly format.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ability to schedule text alerts on the calendar. This streamlines the process of reminders.

Cons: There isn't much I don't like! Perhaps a slightly long character limit on messages would be helpful but otherwise the ease of which the system is set up is great.

Its decent I'd like to see more features

Apr 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Ease of use, very similar to start up and send messages which is very good for my business. So that I like a lot.

Cons: The fact you can't use emojis and I think its expensive for what it is. It should be chapear than current price.

Capterra-loader

I use Txt180 to stay in touch with my team

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of use to stay in touch and update my team. The team appreciates being kept up to date.

Cons: The software would be much more user friendly if message units would roll over if not reached during the month.

Overall: I can stay in touch and update my team on business matters.

Direct connection with my audience in a truly helpful and meaningful way.

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scheduling of posts makes it easy to provide my audience at conventions with reminders of my appearance times without my having to think about it once on site.

Cons: I would prefer a user interface that was more friendly. The interface now is a bit rough and it is too easy to make a scheduling mistake.

Overall: Audience growth and retention is key to my business. TXT180 allows me to communicate directly with my audience in the most efficient way possible.

Easy to use. Let's you reach a lot of actual customers with news.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Cheap since you are only paying to reach people that already use your business. Lets people know when you are having a sale or special.

Best value for the money. Great online customer support.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is easy to use and I like the price. There customer support is very good and they are friendly. The online support is easy to access and available as needed.

Cons: would like to have a little longer text message ability. I want to have longer text messages to my clients.

Overall: Able to send information to many people at one time. Ithe is not as expensive as other sources and I found it easy to use. Plus great customer support.

Easy and functional for even small businesses.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: My clients love it. It's a great way to get messages to them all and I love the option for messages to be qued.

Cons: I would like to be able to see more tutorials from both parties, senders and receivers, to know what I'm looking at.

Capterra-loader

Easy solution to our marketing needs.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is cloud based with programmable API's. Very intuitive interface that allows anyone to log in and immediately begin using it.

Plus, they have very awesome support.

Cons: They are not the cheapest solution out there, especially for lower-end users. But then again, you get what you pay for sometimes, and they definitly deliver on service.

Overall: Instant setup and was able to use it "out the door".

Text180 was very easy to set up and start using right away. Very user friendly

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of my favorite features of Text180 is the ability to write texts ahead of time and put in que to send later.

Cons: I have trouble when I try to change/add/send using group feature. I would like to be able to see clearly what groups people are in and move in and out of group texts seamlessly

Overall: Text180 is a quick easy way for us to communicate with our employees during business hours or after business hours.

Impeccable Customer Support!

May 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am blown away by the customer service that I have received at Txt180. I signed up for a new approach to staying in touch with my prospects & clients for my job. I must have called support at least 30 times in the first month & they "overdelivered" every time! When I receive new items in a collection or if I am promoting a special event it makes it so easy to send 1 message to everyone! I love that the open rate is 99% and that my messages are read within 3 minutes of sending!!

Great for small company use.

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My favorite this about this software is that I can schedule texts in advance and customer service has always been a huge help.

Cons: I do not like that I dont have access to upload phone numbers myself- have to call customer care for that

Overall: Depending on what exactly you are needing this service for- I highly recommend it. It works great for informing my contacts about up coming events!

I tried multiple texting programs and finally found the best! TXT180

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and the best customer service! Called CS and they explained everything very well and was there for me when I called during the start up process

Cons: A little costly, there are cheaper programs out there but I found the easy operation and the best CS was worth paying a little extra

Overall: great communication tool for all our property owners

Excellent Product and Service

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am new to mobile marketing and thrilled to have found TXT180. While their interface is very user friendly, I have had questions from time to time and they are always so responsive. I feel like they truly are vested in my success and the value can't be beat!! Looking forward to using them for additional campaigns. Thank you to your entire team!!

Vendor Response

by TXT180 on January 25, 2017

Thanks so much for your comments about our awesome staff! We appreciate your business!

We use this product for our corporate emergency communications. Very easy to use and cost effective

Apr 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Ease of use. New Iphone app works well. Easy to quickly send emergency communication to our employees in all states. Easy to re-subscribe a user that has accidentally unsubscribed