Who Uses This Software?

We offer services to all sizes of businesses that need sms marketing. We love to help small business owners use text messaging to reach their loyal customer base with our industry lowest pricing.


Average Ratings

206 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.95/month
    See pricing details
  • Pricing Details
    Free 15 day trial and just $14.95 after.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TXT180
  • www.txt180.com
  • Founded 2010
  • United States

About TXT180

Text marketing & bulk sms software that offers text message scheduler, auto-responders, inbox, contact import, unlimited contacts & groups, QR codes, and free inbound messages. TXT180 offers an easy way to send group text messages for any type of business or organization such as restaurants, retail, churches, real estate, fundraisers, and more. TXT180 offers a free trial for 15 days and just $19.95 after that for 500 messages per month.


TXT180 Features

  • 2-Way Messaging
  • Contact Management
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win
  • Channel Attribution
  • Contextual Targeting
  • Coupons
  • Email Marketing
  • Engagement Monitoring
  • Location-Based Marketing
  • Push Notifications
  • Text Messaging
  • Text-to-Win

TXT180 Reviews Recently Reviewed!


Capterra loader

Awesome

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the software is that it isn't software. Nothing to download! This is very easy and simple to use.

Cons: TXT 180 only gives you 160 characters to use when writing a single text. You must get creative in text message writing which takes time. Time is more than money. The limited amount of characters is what I like least of all. However, that is my only gripe which says a lot about this SMS Mass Text Service.

I highly, highly recommend TXT 180.

Overall: This mass text service has been a god send. How did I live without it? I am able to contact as many people as I need to. Being in the staffing industry I have several customers that need people at a second's notice. TXT 180 is the mass text service way to go.

Vendor Response

by TXT180 on February 04, 2019

Thomas, thank you for taking the time to review TXT180! We are happy to hear that our service helps you in your business and we agree and wish that SMS was allowed to send longer text messages. We are hoping that feature will change in the future.

Easy to reach our patients.

Apr 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like being able to send messages to multiple people at once. The option of the patient texting to join is better than the staff having to manually enter patient information.

Cons: I do not like the fact of having a limited amount of characters for the messages we need to send. It makes it hard for some to understand what we are trying to say when you have to use short sentences.

Capterra loader

Been a customer for years

Oct 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Probably the customer service. CSR is always helpful and wonderful to work with. She finds a solution to your needs.

Cons: The fact that I cannot change or delete my keywords myself.

Overall: TXT180 has been a partner for years. They are the underlying infrastructure for our award-winning text to donate service. We've been very happy with their service and the functionality. Overall, it's been a great partnership!

TXT180 has been a great tool. Recently it was updated and made to be extremely user friendly.

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a great tool to get a message out to a lot of people very quickly. I can sign people up or they can sign themselves up. In addition, it's been great to be able to respond to people who have questions, as they can simply reply and I get an email with their question. Lastly, the price is right! This service could easily be sold for a much high amount! Learning the system was easy and the customer service team has reached out to help on a few occasions.

Cons: I can't say there are any cons. In the first year of using the product, it had it's limitations, but they've updated it and made more of the features user friendly.

Overall: I've been able to communicate to my participants quickly and efficiently.

Easy to schedule/send messages

Apr 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quality product for an awesome price! I would recommended this product to someone who wants a simple, easy to use system.

Cons: The fact that it automatically logs you out after a period of time. I wish we had roll over messages for the monthly subscription as we often remember we need to use them the day after the system replenishes our counts.

Love the marketing value it provides my business

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that I can reach potential and current clients through the services 24 hours a day and they opt in to the service so they do want to hear from us.

Cons: Can't say there is really anything I don't like about the service as it provides us with the tools we need to grow our business if I had to say something I would ask that they give us discounts on additional key words.

Text marketing has worked really well for our businesses. TXT180 makes it easy.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use once I got it going. I like being able to use it online or through the app when I'm on the go. I feel that all of the contacts I'm gaining with our text clubs are MUCH more valuable than my email lists due largely to knowing most of them are getting read. I looked at many of the other text marketing companies before choosing and their dash is a lot easier to navigate than the others. Definitely recommend.

Cons: As a new user, getting started doing text marketing was a little confusing and knowing where to go in the dash for certain things took a minute to get familiar with but between the videos and live chat, it was easy to get figured out.

Overall: Huge marketing benefits, being able to reach my list instantly has resulted in being able to drive customers to our door within the hour. A lot higher results seen with this vs. email, print, or social marketing.

Vendor Response

by TXT180 on April 09, 2018

Thank you for your comments we are so happy you love our product!

TXT180 works great for our purposes

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is extremely easy to use. the primary purpose we use it is to alert staff of snow days and not to report to work. We also use in on occasion to send out reminders for staff events. Although we require staff to complete a form to sign up for the service, they can remove themselves at any time they wish, which means I don't have to manage it with staff turnover.

Cons: We have a couple people that are authorized to send out texts, but there is now way for me to determine who has sent out the texts. This would be very helpful in order to allocate the expenses across departments.

Overall: We no longer have to call all staff to tell them the office is closed because of weather conditions, one simple text and done.

Vendor Response

by TXT180 on February 07, 2019

Jamie, thank you for taking the time to review us. We appreciate your feedback and I'll add your suggestion to have the texts traceable by user to our tech dept and see if that is a capability we can implement. We're happy to hear it works well for your company.

Excellent customer service

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Lots of features and easy to use. I like the scheduler and drip message functions. They're customer service is excellent.

Cons: Initial set up of keywords is kind of pricey. Wish they offered weekend customer support. Also wish that I can delete or modify keywords on my own, without having to involve customer support.

I wouldn't use anything else

Feb 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's user friendly, and the customer service was great. It's a great marketing tool for small business.

Cons: I'm not sure still after 3 years of using it all the features. I would love to see sample drip text other businesses use for inspiration.

Overall: It's great to have my clients open my marketing so fast.

Vendor Response

by TXT180 on February 04, 2019

Hi Candice, thank you for taking the time to review TXT180! We are glad that you enjoy the services. We would love to help you understand the features like drip messages better and appreciate that insight to help us know how to better build out the dashboard.

It has been a very solid experience with TXT180.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and they have upgraded multiple features to make it even easier to use over the past year.

Cons: The software is more than adequate. It's easy to use and straightforward. If anything, I wish they were open longer hours and/or on weekends.

Easy to use and very reliable!

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The program is very convenient, and user friendly. I can send a blast message to 100 families in 5 minutes or less. In the event of a weather related emergency TXT180 has saved us hours of phone calls with one simple blast message. Thank you!!

Cons: I wish the program would save my time zone. I do not like having to select EST each time i send a message. I've accidentally hit the wrong time zone before and my messages have been delayed.

This software has revolutionized mass-communication at my child care centers!

Apr 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love being able to easily and quickly send important information to all of the enrolled families at my child care centers and preschools. Messages such as phone systems being down or delayed opening due to inclement weather are critical, and this has enabled me to know that I have not missed anybody.

Cons: The software does not interface with one of my local cell phone providers, but it is only a problem for 2 of my 150+ contacts, so NO BIGGIE!

Overall: Ease of mass communication

Easy to use. Once it's setup you can walk away and the system will take care of the rest.

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The drip system makes this software outstanding. Imagine a client text in to the system and the drip system automatically sends out a text and will repeat as u wish. It's the best. No need to go through emails and sending out reminders. Thanks txt180 will always stay a customer

Cons: None. The system has been working for me the day I signed up. I have been with txt180 for over four years now. Haven't missed a text yet. Thanks

FABULOUS Company to Work With

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Nice and easy - but the best part is the support team. CSR has customer service in her blood. Anything I have ever needed has been simple, easy AND FAST!

Cons: I wasn't thrilled with the password changes, but I understand. :)

good but could be better and easier and more advanced

Apr 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: easy enough to use. Saves login information and its relatively simple to learn when you first start using.

Cons: no emoji are supported in the text. this is frustrating for sure. i dont know that the plans/pricing are that good.

Very effective software for organizational communication.

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: One of the pros with regards to this software would be its ease of use. I also like how easy it is to setup and begin using. I also enjoy how easy it is to reactivate one's account after it has been deactivated or even cancelled.

Cons: One of the pros with regards to this software would be having to pay a set up fee per keyword. I feel that a minimum fee should exist that includes at least three keywords.

Full featured text messaging service with easy to use interface.

Apr 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use, but full function interface

Ability to import contacts as a file

Ability to group and make subgroups of contacts and use these lists in deploying text messages

Lots of functions that are cool, sequential messages, message forwarding, ability to schedule messages.

Cons: Unused credits cannot be "rolled over"

Premium charge for easier to remember short code (21000)

Otherwise no real complaints

Capterra loader

Great product & service!

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the ease of use, that the support team has always been very helpful, and I think it's a great price for this product & service.

Cons: I don't really have any complaints to be honest.

Overall: I use TXT180 as a SMS autoresponder and it's perfect for what I need.

Vendor Response

by TXT180 on February 05, 2019

We're really happy to hear that TXT180 is working well for your business, Alexander! Thank you for taking the time to review us.

Capterra loader

Love txt180 - it's an inexpensive, simple way to reach new customers & communicate with existing one

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that its fast, easy, affordable, and effective. Everyone has a cell phone - so it's quite easy to get persons to subscribe and very fast and efficient for me to deliver upcoming events, auditions, or sales I am offering for my business.

Another huge plus is the fact that I am able to auto deliver messages, drip messages, set up call lists, and message subscribers from the software.

Cons: I really do not have any cons about the software. I absolutely love it, hence the reason I am still utilizing it nearly 2 years later.

great experience

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very easy to use and has all the functionality I can think of. I love that the chat is quick and easy for any functionality questions.

Cons: The drip messages are a little difficult to manage. I'd like there to be options for every other week and repetition of messaging instead of having to schedule days out.

Overall: Marketing text club. We're generating awareness and sending offers.

Vendor Response

by TXT180 on February 13, 2019

Thank you for taking the time to review us! We like your idea for implementing those options to the Drip Messages. I will talk to our programming team and see if that is something we can implement in the near future.

The only way to set that type of message up currently, would not be a drip style but for the every other week messages, set this up using the Scheduler in your dashboard and select Monthly as your Message Frequency, then select On Days of Week option. That will allow you to schedule the texts out every other week to your keyword or groups desired.

You could set this as another type of message to coincide with your drip messages. If you need more help on this please reach out via chat, email, or phone support and we're happy to help get these automated for you.

Thanks for your input, we appreciate the feedback.

We've been using TXT180 for many years, and LOVE the product, capabilities and the PRICE.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It offers everything we need in a text messaging service, but for the best price. It allows us to expand easily, if we need to.

Cons: Not sure I can think of too many, beside the fact that sometimes we are unaware of some of the things we can do with TXT180, until we see another company highlighting that ability, and we find out that we could have done that with TXT180 long time ago.

By far the best Text option for businesses

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and very user-friendly. Any member of our staff can update the text and responses. Also, the tech support is great!

Cons: I wish the admin dashboard had more follow up options. I would like to communicate with those that have texted us but I need a little more direction on what my options are for that.

Overall: It gets us RSVPs every month.

Excellent customer service, easy to use, would like more organizational options/features.

Apr 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The convenience is the key factor in purchasing this service.

To be able to text over 100 people at once is extremely convenient, as opposed to texting a few people at a time through a cell phone.

Cons: I would like more ways to access different functions, such as organizing or alphabetizing lists, and mostly, to be able to select multiple people by Name, who may be in different groups (but not to select the whole group) without having to create a new group. Maybe some instructions on the help site (there is a video on the "Getting Started" tab, but I cannot watch a video while I'm at work. To be able to read instructions would be a nice added option. Leave the video, but add written instructions and tips please.)

Overall: It saves time.

Functional

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows me to easily and economically connect and stay connected to my clients and potential clients.

Cons: I have no issues. Support is prompt and thorough.

Overall: This service is very impressive. It adds a wow factor.

Vendor Response

by TXT180 on February 13, 2019

John, thanks so much for your review! Our team is happy to hear that you enjoy TXT180's service and software. We appreciate having you as a client.

Excellent resource for adult business continuing education.

Apr 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The instructors are great. They are knowledge, engaging and professional. I look forward to seeing certain instructors who teach multiple disciplines.

Cons: I wish there was an app. It would make it easier to sign up for classes and especially listen to webinars while traveling. It would be great to have downloadable podcast/webinars for cell phones that won't burn data.

Simple and effecient

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy login and quick message send. It serves the simple purpose of allowing the user even remotely to notify staff of emergency's and closings remotely.

Cons: We have not experienced any issues with the software. As we are undergoing a few internal changes we will notify you of possibly cons if they arise and for now, we are satisfied.

Overall: Easily notify staff in various locations about emergency's, safety issues, or closings.

We have used this software since 2008 - Its been great - It keeps us connected with Church Members

Jul 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the New Dashboard. Also there has never been any technical issues when sending text messages. Texts are instantly sent !!!

Cons: Perhaps for loyal clients - bonus Messages Per Year or for so much money spent. This would make us feel like loyal clients

Overall: We can connect with members asap

Vendor Response

by TXT180 on July 27, 2017

Thanks so much for your kind words about TXT180! We appreciate all feedback and will pass along suggestions to management.

It works for what I need it for

Apr 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: The ease to add people. I have not use it yet but having a contest like raffle and pick a The ease to add people. I have not use it yet but having a contest like raffle and pick a winner!

Cons: The limited amount of characters you can type. I think it is 150 or 160. I like to add images too! The ease to add people. I have not use it yet but having a contest like raffle and pick a winner!

Very great!!!

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Txt180 is a great SMS service. They're affordable. They have great customer service. I have been using them for 4 years now.

Cons: I don't have any cons about them. Their product is easy to use. It works as specified. If I have to contact Customer Service for help, their representives help me with get things done.

Overall: The benefits are that Txt180 is a great product.

It's been a great tool for our organization.

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We used a different company first and found this one to be more straight forward and less expensive. In addition, the previous company limited the number of groups we could have associated with our keyword. TXT180 gives us much more freedom in this regard.

Cons: I do not like that messages sent over 180 days ago simply disappear. There should be a way for me to access all previous messages sent.

Overall: Keeps us in contact with our volunteer base and with parents of teenagers involved in our program.

The software is very user friendly and simple.

Apr 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like most that it is easy to use and straightforward. The texts are always sent and received in an extremely timely manner.

Cons: It would be cool if photos could be included in the text messages with the subscription that we have purchased.

Overall: I think this software helps our business with customer loyalty and overall customer/business communication.

TXT180 has been a great platform for us to provide low cost text marketing.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and value. Ability to store templates also makes it easy to run recurring event campaigns.

Cons: I don't really have any cons of any importance. The only thing I can think of is that the pricing has changed a bit. But they grandfathered our plan, so did not affect us.

Overall: Allows us another platform to help our clients to promote.

I began using TXT180 to keep in touch with my customers and make weekly orders of my drinks easy.

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use. If I've had any questions customer service was quick to respond and solve it

Cons: I wish I could use emojis within my text messages. You must make changes to any scheduled messages at least the day before they are scheduled for delivery.

Overall: It allows me to schedule weekly order messages and free up time!!!

Amazing service with exceptional results.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use to send to individual or in groups. Customers enjoy receiving text messages about their vehicles and special coupon offers.

Cons: No cons. I truly believe that the system has been amazing for our company and has aided us in keeping up with the current times.

Use this approx. one a week in the summer time and love it

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We use this software to send text message updates to a small group of people once a week in the summer time and find it very easy to use, efficient and cost effective.

Cons: We use the software pretty minimally, so really don't have anything to complain about! works perfectly for what we use it for!

Meal Plan Sign up

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software was very user friendly with the main features easy to find and understand.

Cons: Nothing as far a con. The platform just didn't seem to appeal to the demographic we were targeting specifically and we saw more sign ups through our website and in person than through the txt180.

Overall: I was happy with the overall use of txt180 . I tried it for 2 months and didn't get much response to our advertisement so we decided to cancel until future time. We may consider trying it again down the road

Vendor Response

by TXT180 on February 04, 2019

Thank you for taking the time to review us! If you decide to give us a try again in the future, we would be happy to schedule a complimentary call to help you get more opt-ins to your text account.

As a church, this makes a great way to reach out to a lot of people quickly with a short message.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's easy to use and reasonably priced. The customer service has been very helpful the few times we have needed them.

Cons: The message has to be condensed to fit in the limited character count. It' s usually enough space but sometimes we have to be creative with our message to get it to fit.

It makes me look and feel so Professional.

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the best time saver ever. You just set it and allow it to do the work for you. Prior to using this software, I was on the brink of burnout from sending all my messages individually to others. This was consuming too much of my valuable time. Now, I prepare my messages, pre-schedule them, and the messages are sent automatically. I enjoy having and using this software.

Overall: The pricing is great; the customer service is great; the system works great; I am having a great experience with this software. Since I have been using this software, I am super pleased. I have no cons about it. Absolutely No Complaints.

Great service

Feb 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the drip marketing option. Takes the stress out of automation.

Cons: Limit to 6 texts when someone subscribes. It would be ideal to provide an opt in for those who are agreeable to receiving more than that. I'm a fitness business so my clients would benefit from month long challenges with daily text reminders

Vendor Response

by TXT180 on February 04, 2019

Hi Andrea, thank you for taking the time to review TXT180! Our team is happy to hear that the service is working well for your business. With the limitations, you are able to determine how many texts you will send in a month. If you update your auto-responder to say up to 30 a month than you are allowed to send that many. That just gives your customers an idea of what to anticipate.

Capterra loader

Great experience, value, ease of use

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: TXT180 is very easy to use and navigate. It's simple for people to sign up, and I love being able to schedule messages in advance.

Cons: I wish that when people opted in, they provided their name. When I put in contacts, I can add a name, but if they opt in it is blank.

TXT180 is a Valuable Asset

Feb 04, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can set up multiple text messages and schedule them to go out over the course of our conference to the groups that I select.

Cons: I think the user interface could be a little more user-friendly. It can be slightly confusing and repetitive.

Overall: We use TXT180 for our annual conferences to text conference schedules, highlights and reminders to our attendees. The system is a valuable asset for us because we can set up the messages, groups and days/times and not have to worry about it at all during the course of the event. It is so helpful to us!

Vendor Response

by TXT180 on February 05, 2019

Thank you for taking the time to review us, Ashley! We are happy to hear that TXT180 helps you get your messages out. We appreciate your feedback.

Good, no issues

Apr 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Works well with little required. Interface is easy to use. It has been very reliable and has never not sent a text.

Cons: Expensive for just texting. Should have some auto features. Can't just send immediately like you used to be able to do.

Overall: Customer interaction

I haven't had any trouble using it. So far its been a wonderful experience.

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The way it can connect you with people. We are a church and it helps us connect multiple teams with multiple people. We love that we can send out information in mass without any errors or trouble.

Cons: I really have nothing about it I would change. We love how Txt 180 works and we recommend it to anyone who asks. We are one of the larger churches in our area so we encourage other churches to use it as well.

I enjoy the efficiency and ease of the site.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the site and features being very user friendly. Every section is accessible and easy to read and use.

Cons: I wish there was a report generated to inform us about texts that have bounced back so that we're aware of contacts with disconnected numbers,

Good for Marketing

Feb 01, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It was easy to learn the basic functionality so I was up and running quickly.

Cons: It is hard to change the setup once you have entered a bit of data so you need to get the setup right the first time.

Overall: We use it for company-wide emergency alerts (weather, closings, etc.) and it meets our needs (however rare they may be). I like the rollover messages as it helps save us some money.

Vendor Response

by TXT180 on February 07, 2019

Thank you for your review, Bonnie. We appreciate your feedback and we're happy to hear the service works well for your needs.

I have been using txt180 for a few years now. They are an essential piece of my business strategy.

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, quick response for text replies, features not available from competitors, immediate and effective customer service.

Cons: I have had no issues with this service. I cannot say anything negative about my experience with txt180.

Ease of use

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is simple to use and get information out to our teams. We use it to primarily notify our team members of inclement weather.

Cons: Paying the yearly subscription with an invoice rather than a corporate credit card. It was difficult to receive help in receiving an invoice.

Good experience

Apr 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: It's a Good way of advertising and it helps to reach your costumes when you have some special promotion

Cons: Hard to use sometimes us doesn't work properly and most of the time Customer doesn't know how to text to a 4 or 5 digit number

I love how easy it is to use txt 180! The customer services is amazing.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I'm able to reach 100s of clients with a few clicks. Amazing to have to alert clients of location changes or weather alerts.

Cons: The Emojis don't usually work. I've also experienced double sent messages which can be frustrating.

TXT180 review

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Text message service has worked well with communication with our staff.

Cons: Since the feedback has been good, I don't have any complaints about the program.

Overall: Great!

Vendor Response

by TXT180 on February 07, 2019

Thank you so much for taking the time to review TXT180, Patricia. We're happy to hear that the service works well for your staff.

Txt180 has enabled our service company to take in leads on its own with no effort.

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use after you learn how it works, it is really simple to operate. For me it is set it and forget it. Its simple yet powerful software.

Overall: Increased leads

Capterra loader

Use It All The Time - Love It

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of communicating with our 800+ members whenever we have information we need to distribute in a timely manner

Cons: Honestly, with how we utilize the software I haven't had any issues to dislike, and we have been using this for several years now.

Excellent app to reach my customers. Love it!

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy way to reach clientele with them being able to easily and efficiently access the program. They also love it because it reminds them of openings, promos, etc

Cons: The app interface could definitely be more user friendly. Originally it was only on a desktop computer which wasn't always easily accessible, and then the app came along. It seems a bit dated though.

Great!

Feb 12, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: So easy to use! Great software, & perfect for small businesses.

Cons: Just wish you could make the texts repetitive. Also, wish your contact would show on receiving and outgoing text appose to the number only.

Overall: Its a great site, and we use it a lot. Easy to use and easy to understand. Honestly it could be tweaked a tad to allow you more options, but overall my experience with txt180 has been awesome.

Vendor Response

by TXT180 on February 14, 2019

Thank you for taking the time to review us, we appreciate your feedback. For the repetitive texts, you can set those up in the Scheduler.

Always easy to work, never any problems, and someone is there for help when you need it.

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Just the easiness and convenience of being able to reach all our customers at once. It is not confusing in any way to use and is just overall a great asset to our business.

Cons: I really can't think of a con. It's all good. Never had an issue of any kind. The software is great.

Overall: For a small business it helps get our name out in the market field quickly, easily, and for a great fee.

New user

Feb 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I needed an easy-to-use service and inexpensive short-code for my network marketing business. Txt180 so far has fit the bill perfectly.

Cons: I'm still experiencing the "learning curve" of navigating their site to find the info I most want, in the quickest and easiest fashion.

Overall: So far it's been great!

Vendor Response

by TXT180 on February 04, 2019

Hi Heather, thank you for taking the time to review our services. We are glad so far it is working for you and we would be happy to set up a client success call with you to help you utilize all of the features in a way that helps your business the most.

Superior Customer Service! They train you on how to use their features and how to get more sign ups

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use and the customer service is amazing! My service lapsed because my payment malfunctioned and they called to see if there was anything they could do to help me!

Cons: I wish they had a mobile app. Their website is easy to navigate but isn't as user friendly on the Web version.

Overall: It keeps me in touch with my customers and in turn boosts my sales!

Vendor Response

by TXT180 on June 07, 2018

Hi Kristin - thank you for the kind words! We appreciate you being a customer of ours.

We do offer a mobile app - see the My Profile page for the links to Android or iPhone apps!

Easy marketing strategy

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It is easy to use. Customers can easily join the program. Messages can be easily managed and there is a clear view of your allotted plan.

Cons: It would be amazing to be able to utilize emojis, pictures, gifs, etc rather than just written messages. This item is geared toward a young generation that appreciates more than a short message

I have had ZERO issues with this company

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the ease of use and how user friendly the backend is. Our congregation uses this every sunday and it has been flawless for us!

Cons: I have not had any issues with this software. If there had to be something I like least I would say the website seems a little bit dated. But the functionality is great so that is no problem!

Love using TXT180!

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: TXT180 is such an easy to use software solution to be able to communicate with groups of people. I like that I can choose to send to a single group or to multiple groups and they can text back!

Cons: Very little. I wish I could link it with other software I use to manage the groups but that is really it.

Capterra loader

Easy to use, never an issue, good price for the features available.

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) The ability to pre-schedule posts - pre-scheduling out posts for the week or month is easy and saves time

2) Simplicity of interface - it's easy to navigate around the platform and find what you're looking for.

Cons: 1) Signup form - the look and feel of the signup form looks outdated

2) Text-To-Win - can't pre-schedule text-to-win messages

Overall: We were able to add an effective new marketing channel to our list of tools that we use to drive people to our weekly events.

Capterra loader

The app makes it very user friendly

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love you can have different groups allowing you to text certain customers promotions and not all and customers can reply to text which makes it easy to see who is reading your messages

Cons: Only downside is you can not send emojis to add some flare to the messages.

TXT180 Has the Best Short Codes Available + Great Customer Service

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Dashboard and App are Full Featured. Ability to select short code and subsequent lists. 2 way communication with customers

Cons: The app and especially the web app is a little clunky and could use a refresh. It takes a bit more of a learning curve than other programs but is functional. I would like to see a better/easier to use interface and setup within both apps.

Also the ability to stack two or more messages to not have to abbreviate the heck out of messages - 140 is just too few sometimes. I would like to see MMS not just SMS

Overall: Customer service is great, I like the month to month plans - I would like to see more plans that are smaller, less expensive or a la carte. When starting out, your contact base can be smaller and each month lots of messages and minutes go unused.

Otherwise I am looking forward to MMS when available.

Vendor Response

by TXT180 on February 14, 2019

Thank you for your review and feedback, Bruce! We love hearing what our customers would like to see happen. We have scheduled changes for the web app and the web version of the dashboard and we plan on adding MMS in the future. Thank you for your business.

Ease of Functionality and Scheduling

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use TXT180 to send out daily inspirational quotes to a local client. Scheduling is a snap and adding / deleting contacts is super easy.

Cons: Only downside for this software is the schedule time software on the calendar is set to MST. Since we are on EST, we have to either reset the time to EST or schedule our delivery time based on MST and convert. Improvement idea would be a way to set the default time zone.

Overall: Ease of use

Nicely done Representatives

Jan 30, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stephanie's prompt professional responses

Cons: On board process is time consuming and little complicated, yet I am not a tecie.

Overall: Excellent

Vendor Response

by TXT180 on January 31, 2019

Thank you for taking the time to review us. We have been revamping our on-boarding process to be easier and more user friendly. We appreciate your business.

TXT180 has streamlined our communications to a degree few applications have

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is easy to understand and use on both ends of the equation. Our clients deeply appreciate the ease by which they can sign up for notifications and our organizational users find that it's easy to send messages out.

Cons: The only thing we wish TXT180 provided is a functional mobile app. The app in the Google Play Store is nothing more than a link to their website and isn't ideal.

Easy to use

Apr 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's very user friendly nice to use when in a hurry . Keeps customers informed on what's going on in business

Cons: I wish there was an app for this, sometimes it's hard to scroll thru and make sure everything is correct from a smart phone

Capterra loader

We use this text program to alert our association members. So far it works well

Apr 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Beyond our monthly amount of text message, it is affordable to add more messages. We only subscribe for 500 per month, but our membership is 1500.

Cons: I haven't really found anything I truly dislike. How you create and upload each list is a little bit of a long process to me.

Easy to use

Apr 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Anyone can use text 180 can use and we're on road at work in car does not take long to submit text !

Cons: No problem with using every time used it worked fine no problems text always went thru hopefully be able to send more text out monthly

Excellent Service, User interface simple to use

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes it easy for us to contact several hundred workers at once. Able to set up sub users to help with the messaging.

Cons: Would like to see a feature to include a picture with a text. Would like to see contact list show more than 25 contacts at a time.

Overall: Saves times contacting clients

Txt 180 has been the best, hands down.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our church invested in the Txt 180 software, and it has been by far the best. We use it multiple times a week to communicate with members & friends.

Cons: The only con I can think of with this software is the very limited character usage. However we make it work.

Overall: Benefits we get with using this software is informing all members about upcoming event, etc. Also being able to provide the members with weekly encouragement.

I haven't used it very much, but it does seem to be a reliable auto responder

Apr 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Its ability to send automatic text responses that can include tiny url links to a website where my primary ad is.

Cons: the limited number of characters available to use per message. It would ne nice to be able to send multiple messages as a single automated reply

TXT180 has been a great tool for my real estate business.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Recent changes to their website have been very nice with the new user interface. Once you know your way around the product it is very easy to use. It has been great for gathering information from folks interested in buying and selling real estate in my area.

Cons: It would be great if there were more expanded opportunities to send/receive follow up information to potential clients through the platform

I have a karate school, I send txt Instead of making paper fliers. Saves on the environment

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like being able to send messages the next day or at a certain time of the day.

I like the convenience of it being able to do it mobile or on a computer.

Cons: I wish I could put my message together. And send it to several key words instead of having to cut and paste every message that I send it would be nice to have a drop-down menu and just click on the boxes of the keywords to send the message to.

So far not a ton of sign-ups but it seems to help when I send out a message.

Apr 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The price is customizable. Communicating with customers. Simple and Easy to use and fast.

Overall: more marketing, communicating with customers. Giving discounts. I wish the space for messaging was bigger. I wish people didn't opt-out so much.

Stay on your clients mind

Feb 05, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to send out one text to a database of clients one at a time.

Cons: I found it a bit confusing to navigate. The functionality was not quickly apparent to me so it took a bit of time for me to navigate.

Overall: Overall a good resource for someone looking to build their email list or streamline announcements to clients

Vendor Response

by TXT180 on February 06, 2019

Thank you for taking the time to review us, Deidre. We appreciate your feedback and we are currently re-designing the control panel to be more user friendly. We are always more than happy to help you with your account via live chat, email, or phone if you'd like more information on how to use the system to best suit your needs.

Overall pleased with accessibility for someone who is not very media savvy.

Apr 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My clients think it's clever. The pricing is fair and accessible for small business. The website is not cluttered (although I don't know how to use half of the content).

Cons: For a small businesses/ private practice it would be better for me to pay as I go with 500 texts that rollover versus refreshing it monthly. Also, I don't like that someone can send a direct message in reply to my autoreply because I'm expecting someone to simply use my keyword and for a schedule link to be issued to them.

Overall: Being able to automate scheduling is what I need because I have small children and can't be locked devices all day to manage client booking. It's really easy for connectivity when I don't have business cards on me and can just tell someone to text something to 21000 right there on the spot to give them the info.

TXT180 Review

Feb 08, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: My perception was different from what I expected

Cons: I did not feel very comfortable with the software primarily the learning curve took more time than I expected. I continue to have a grasp on the system.

Overall: I was hoping to go more texting however I find that not so. My records shows low usage.

Vendor Response

by TXT180 on February 13, 2019

Thank you for taking the time to review us, Steve. We would love to help you get more out of your texting account and give you some ideas that work well for other business owners in your industry. I will have one of our customer success managers reach out today to see if we can help you get more usage and optins. We appreciate your feedback.

TXT180's patience and understanding was EXACTLY what we needed ...

May 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I had a less than pleasant experience with another texting company prior to finding TXT180. I luckily found these really terrific folks and I knew from the first conversation that they got it! They listened to my initial concerns and confidently proposed a solution that was far superior to anything I could have imagined and then they rolled up their sleeves and worked very closely with us to make everything come to life! We are very grateful for their willingness to help and there diligence in helping us meet our deadlines. The software is a perfect fit (in every way) for our audience and I am looking forward to a long and very productive relationship with the people at TXT180 ... THANK YOU!

Vendor Response

by TXT180 on May 05, 2016

Great to hear Charles!

Easy to use!

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Quick and easy to use. Convenient when using the app on your mobile device. I wish it had an auto correct for spelling errors... or a voice to text option.

Cons: I wish the outgoing text messages could be longer. I would like at least another 30 characters. The default send time should be 10 minutes after the time you began to formulate a text.

its a great service, it keeps me connected to my customers with one message

Apr 07, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: you can create more than one user word and sometimes I have drawings so this feature is really helpful. the fact that you can send one message and connect to thousands at one time is amazing.

Cons: you cant reply back with emojis, and when its holidays mostly I send hearts and flower emojis but it comes bck and says error, message not sent.

Best overal SMS services out there

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: schedule messages, importing, API Avail.

Cons: was not able to drop in the sign-up widget to our website.

Overall: We were looking for the ability to send mass SMS message to all those customers who opt'd-in, efficiently manage opt-outs, and keep track (segment) those who do sign-up. I spent 3 months researching other services - 3 months. Nobody can touch TXT180 in price & features in this industry, nobody.

Vendor Response

by TXT180 on February 16, 2019

Thanks for your awesome review, Jason! Our team is happy to hear that you enjoy TXT180 as your text messaging provider. Give our support number a call at 877-989-8180 and we can see if we can help you get that web-widget installed.

I've had no issues with the website; easy to use.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that you now have an app for use! Makes it so much easier to use! I like that you can autoschedule texts; I have that set for once a week to do

Cons: I wish you could add an URL link to messages sent out. That's the only complaint that I have heard from my customers.

Overall: It's allowed me to reach my customers to ensure they know about a sale or promo.

We send texts to parents for weather closures -- we needed that 5 times this year!

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use through the app -- since I'm usually doing this at 6 a.m., it's so helpful to be able to do it from my phone.

Cons: I wish it was a little less expensive -- some years we sign up and never need to use it. I realize that's how the system works, but maybe there could be a combination of a monthly fee and a per-use fee?

Overall: Quickest way to notify staff and parents of a weather closure.

Excellent customer service and a dynamite product.

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love all the features for a fraction of the price of other providers. We are franchisees of a couple brands and I wish we could use TXT180 with them as well.

Cons: Nothing not to like about TXT180. The price is great and the product is rock solid. No complaints at all.

Overall: Communication with clients when we need to and cuts through the social media clutter to deliver our message.

Capterra loader

TXT180 does precisely what it advertises it will do for our organization. Very satisfied.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I appreciate the clean, user friendly interface and the reliability of the service the most. I've never feared the service not functioning when critical communications need sent.

Cons: no cons in my book. The service works as advertised and is easy to use. If anything, I would suggest a functioning mobile app.

Fast, Efficient, Streamlined. Exactly What We Want!

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: There are no gimmicks or unnecessary "upgrades" required to using the basic services, which is most important to us. We get what we pay for, and that's all we need and want, to accomplish what we do with the services.

Overall: It is exactly what we were looking for, economic, basic, streamlined. We have been using the service for two years now, and we have not had any issues.

good

Apr 05, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Very user friendly and an easy way for quick communication. Like the ability to schedule texts farther out (although wish there was an easier way than the calendar to see what I've scheduled). Several key words with same number makes it easy for the people who are using it to remember. Good customer support

Cons: Everything adds up - a bunch of little fees which make a small cost add up fast. Wish we could bulk add people.

Capterra loader

Great, love it!

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is an easy software to use, you do not have to be technically savvy to understand how to use this. I like it a lot.

Cons: There is really no cons on this software, I find it easy and efficient to use. I find txt180 to be a really good way to communicate to your customers.

It has been very user friendly

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to use one keyword with several extensions has been extremely beneficial to what we use the platform for!

Cons: I don't have any cons thus far. I only use the platform/software for one purpose and that is to generate new text opt ins for future marketing purposes.

AWESOME

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE this product. It's simple and easy to use. I recommend this to everyone to use especially if you have a business

Cons: There isn't anything I dislike about it

Overall: N/a

Vendor Response

by TXT180 on February 04, 2019

Thank you for your review, Toya! Our team is happy to hear that you love the product and we appreciate your business.

Very user friendly !

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: inexpensive got what you get . Very user friendly and great customer service ! You actually talk to s person when you call :)

Cons: I really can't say anything I have found that I dislike about this. At one point I was going to go over the allotted number of messages I just called and we increased my plan .

We have enjoyed this service for the last few years. Easy to use and very effective.

Apr 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The ability to have multiple campaigns is very useful. We also really enjoy the flexibility of being able to schedule the text ahead of time.

Cons: The scheduling has been a bit wired at times. It doesn't hold the time zone properly and has caused us to send texts i the middle of the night on accident

Great program. I use it to text my customers so they know when we are offering free delivery.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use software that isn't too complex to teach others. I liked the saved templates and can put messages in the que to send later.

Cons: I enjoy this software and have no complaints. it works everytime and easy to use and setup templates. no issues at all.

Not to shabby

Feb 08, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pretty easy to use, even for a non-tech Davy person

Cons: I really wish there were more features like picture or video messaging

Vendor Response

by TXT180 on February 13, 2019

Thank you for taking the time to review us, Katherine! We appreciate your feedback and we are looking to add picture/video messaging in the near future.

Exceptional customer support

Feb 10, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to shoot out a message to hundreds of people in under 5 minutes.

Cons: Not as easy as it could be to move contacts around in different lists

Overall: We regularly use Txt180 to communicate with our associated churches and pastors. We've also used the "text to win" to gain more contacts.

Vendor Response

by TXT180 on February 13, 2019

Thank you for taking the time to review us! We are happy to hear you enjoy the service and appreciate your feedback on moving the contacts. I will mention that to our programmers and see if there are any options to make that easier.

Great for neighborhood communication

Feb 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use this for our HOA community updates for events, Emergancy and holiday wishes

Cons: I would like to copy and paste since we do sayings and the can be long

Overall: It works for us. Fast and easy to use

Vendor Response

by TXT180 on February 04, 2019

Thank you for taking your time to review us, Debbie! We are happy to hear that the service works well for your needs.

So happy! Best text service for our company!

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use & how well it functions for our vendors! We were up and operating within minutes, and it gives us the best advantage in getting our vendors info via text! It has revolutionized how we communicate with our vendors!

Cons: I do not have anything at this time that we do not like. If at any point in the near future we run into any issues that limit our ability to use the text program, I will amend my review.

Overall: Great price, and not only that it had us up and running in no time, with the ability to send our vendors notifications in real time while they are at the markets or on their way! Saves a lot of people a lot of time!

Great experience, no problems at all.

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Scheduler, customer chat support, prices, easy navigation on website, easy import of information from other ad campaigns.

Cons: Nothing so far. I have been using the product for almost a year and has a great return on investment for our company.