Who Uses This Software?

We offer services to all sizes of businesses that need sms marketing. We love to help small business owners use text messaging to reach their loyal customer base with our industry lowest pricing.


Average Ratings

217 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.95/month
    See pricing details
  • Pricing Details
    Free 15 day trial and just $14.95 after.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TXT180
  • www.txt180.com
  • Founded 2010
  • United States

About TXT180

LOWEST PRICE SMS!!! FREE 15 Day Trial - Text marketing & bulk sms software that offers text message scheduler, auto-responders, inbox, contact import, unlimited contacts & groups, QR codes, and free inbound messages. TXT180 offers an easy way to send group text messages for any type of business or organization such as restaurants, retail, churches, real estate, fundraisers, and more.


TXT180 Features

  • 2-Way Messaging
  • Contact Management
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win
  • Channel Attribution
  • Contextual Targeting
  • Coupons
  • Email Marketing
  • Engagement Monitoring
  • Location-Based Marketing
  • Push Notifications
  • Text Messaging
  • Text-to-Win

TXT180 Reviews Recently Reviewed!


Capterra loader

Awesome

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the software is that it isn't software. Nothing to download! This is very easy and simple to use.

Cons: TXT 180 only gives you 160 characters to use when writing a single text. You must get creative in text message writing which takes time. Time is more than money. The limited amount of characters is what I like least of all. However, that is my only gripe which says a lot about this SMS Mass Text Service.

I highly, highly recommend TXT 180.

Overall: This mass text service has been a god send. How did I live without it? I am able to contact as many people as I need to. Being in the staffing industry I have several customers that need people at a second's notice. TXT 180 is the mass text service way to go.

Vendor Response

by TXT180 on February 04, 2019

Thomas, thank you for taking the time to review TXT180! We are happy to hear that our service helps you in your business and we agree and wish that SMS was allowed to send longer text messages. We are hoping that feature will change in the future.

Easy to reach our patients.

Apr 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like being able to send messages to multiple people at once. The option of the patient texting to join is better than the staff having to manually enter patient information.

Cons: I do not like the fact of having a limited amount of characters for the messages we need to send. It makes it hard for some to understand what we are trying to say when you have to use short sentences.

Capterra loader

Been a customer for years

Oct 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Probably the customer service. CSR is always helpful and wonderful to work with. She finds a solution to your needs.

Cons: The fact that I cannot change or delete my keywords myself.

Overall: TXT180 has been a partner for years. They are the underlying infrastructure for our award-winning text to donate service. We've been very happy with their service and the functionality. Overall, it's been a great partnership!

TXT180 has been a great tool. Recently it was updated and made to be extremely user friendly.

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a great tool to get a message out to a lot of people very quickly. I can sign people up or they can sign themselves up. In addition, it's been great to be able to respond to people who have questions, as they can simply reply and I get an email with their question. Lastly, the price is right! This service could easily be sold for a much high amount! Learning the system was easy and the customer service team has reached out to help on a few occasions.

Cons: I can't say there are any cons. In the first year of using the product, it had it's limitations, but they've updated it and made more of the features user friendly.

Overall: I've been able to communicate to my participants quickly and efficiently.

Easy to schedule/send messages

Apr 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quality product for an awesome price! I would recommended this product to someone who wants a simple, easy to use system.

Cons: The fact that it automatically logs you out after a period of time. I wish we had roll over messages for the monthly subscription as we often remember we need to use them the day after the system replenishes our counts.

review

Feb 15, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has been very good for each employee. We choose an employee at our Fridays team meeting to share a text received that week. Employees make comments about what the messages say on a regular basis. It has been extremely helpful for our staff. Inspirational messages, leadership messages and team building has all been great.

Cons: We have no cons. The only thing is taking time to im-put the messages.

Overall: It has help with employees moral, building great leaders

Vendor Response

by TXT180 on February 21, 2019

Thank you for taking the time to review us, Lora! We are happy to hear that using the software has helped increase employee moral and communication. We appreciate your business and feedback.

Great System!

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is user friendly even to people like myself who are not tech savvy. I can schedule texts months in advance for birthdays or meetings is super efficient!

Cons: it Would be nice to have more characters per message as I sometimes have to abbreviate a lot of my messages so I'm not sending out 3-4 at a time. When deleting past employees if I'm on page 5 and delete a person I'm forced to go back to page 1 and that becomes very time consuming having to click back and forth between pages.

Overall: Very pleased! Will continue to use for my business and share the website with colleagues.

Vendor Response

by TXT180 on February 19, 2019

Melanie, thank your for taking the time to review us! We're happy to hear that the service works well for you scheduling things out. We appreciate your feedback on the page jumping. I will forward that over to our development team and see if there is anything we can do to prevent this.

Love the marketing value it provides my business

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that I can reach potential and current clients through the services 24 hours a day and they opt in to the service so they do want to hear from us.

Cons: Can't say there is really anything I don't like about the service as it provides us with the tools we need to grow our business if I had to say something I would ask that they give us discounts on additional key words.

Text marketing has worked really well for our businesses. TXT180 makes it easy.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use once I got it going. I like being able to use it online or through the app when I'm on the go. I feel that all of the contacts I'm gaining with our text clubs are MUCH more valuable than my email lists due largely to knowing most of them are getting read. I looked at many of the other text marketing companies before choosing and their dash is a lot easier to navigate than the others. Definitely recommend.

Cons: As a new user, getting started doing text marketing was a little confusing and knowing where to go in the dash for certain things took a minute to get familiar with but between the videos and live chat, it was easy to get figured out.

Overall: Huge marketing benefits, being able to reach my list instantly has resulted in being able to drive customers to our door within the hour. A lot higher results seen with this vs. email, print, or social marketing.

Vendor Response

by TXT180 on April 09, 2018

Thank you for your comments we are so happy you love our product!

TXT180 works great for our purposes

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is extremely easy to use. the primary purpose we use it is to alert staff of snow days and not to report to work. We also use in on occasion to send out reminders for staff events. Although we require staff to complete a form to sign up for the service, they can remove themselves at any time they wish, which means I don't have to manage it with staff turnover.

Cons: We have a couple people that are authorized to send out texts, but there is now way for me to determine who has sent out the texts. This would be very helpful in order to allocate the expenses across departments.

Overall: We no longer have to call all staff to tell them the office is closed because of weather conditions, one simple text and done.

Vendor Response

by TXT180 on February 07, 2019

Jamie, thank you for taking the time to review us. We appreciate your feedback and I'll add your suggestion to have the texts traceable by user to our tech dept and see if that is a capability we can implement. We're happy to hear it works well for your company.

Excellent customer service

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Lots of features and easy to use. I like the scheduler and drip message functions. They're customer service is excellent.

Cons: Initial set up of keywords is kind of pricey. Wish they offered weekend customer support. Also wish that I can delete or modify keywords on my own, without having to involve customer support.

I wouldn't use anything else

Feb 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's user friendly, and the customer service was great. It's a great marketing tool for small business.

Cons: I'm not sure still after 3 years of using it all the features. I would love to see sample drip text other businesses use for inspiration.

Overall: It's great to have my clients open my marketing so fast.

Vendor Response

by TXT180 on February 04, 2019

Hi Candice, thank you for taking the time to review TXT180! We are glad that you enjoy the services. We would love to help you understand the features like drip messages better and appreciate that insight to help us know how to better build out the dashboard.

It has been a very solid experience with TXT180.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and they have upgraded multiple features to make it even easier to use over the past year.

Cons: The software is more than adequate. It's easy to use and straightforward. If anything, I wish they were open longer hours and/or on weekends.

Easy to use and very reliable!

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The program is very convenient, and user friendly. I can send a blast message to 100 families in 5 minutes or less. In the event of a weather related emergency TXT180 has saved us hours of phone calls with one simple blast message. Thank you!!

Cons: I wish the program would save my time zone. I do not like having to select EST each time i send a message. I've accidentally hit the wrong time zone before and my messages have been delayed.

This software has revolutionized mass-communication at my child care centers!

Apr 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love being able to easily and quickly send important information to all of the enrolled families at my child care centers and preschools. Messages such as phone systems being down or delayed opening due to inclement weather are critical, and this has enabled me to know that I have not missed anybody.

Cons: The software does not interface with one of my local cell phone providers, but it is only a problem for 2 of my 150+ contacts, so NO BIGGIE!

Overall: Ease of mass communication

Easy to use. Once it's setup you can walk away and the system will take care of the rest.

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The drip system makes this software outstanding. Imagine a client text in to the system and the drip system automatically sends out a text and will repeat as u wish. It's the best. No need to go through emails and sending out reminders. Thanks txt180 will always stay a customer

Cons: None. The system has been working for me the day I signed up. I have been with txt180 for over four years now. Haven't missed a text yet. Thanks

FABULOUS Company to Work With

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Nice and easy - but the best part is the support team. CSR has customer service in her blood. Anything I have ever needed has been simple, easy AND FAST!

Cons: I wasn't thrilled with the password changes, but I understand. :)

good but could be better and easier and more advanced

Apr 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: easy enough to use. Saves login information and its relatively simple to learn when you first start using.

Cons: no emoji are supported in the text. this is frustrating for sure. i dont know that the plans/pricing are that good.

Very effective software for organizational communication.

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: One of the pros with regards to this software would be its ease of use. I also like how easy it is to setup and begin using. I also enjoy how easy it is to reactivate one's account after it has been deactivated or even cancelled.

Cons: One of the pros with regards to this software would be having to pay a set up fee per keyword. I feel that a minimum fee should exist that includes at least three keywords.

Full featured text messaging service with easy to use interface.

Apr 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use, but full function interface

Ability to import contacts as a file

Ability to group and make subgroups of contacts and use these lists in deploying text messages

Lots of functions that are cool, sequential messages, message forwarding, ability to schedule messages.

Cons: Unused credits cannot be "rolled over"

Premium charge for easier to remember short code (21000)

Otherwise no real complaints

Capterra loader

Great product & service!

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the ease of use, that the support team has always been very helpful, and I think it's a great price for this product & service.

Cons: I don't really have any complaints to be honest.

Overall: I use TXT180 as a SMS autoresponder and it's perfect for what I need.

Vendor Response

by TXT180 on February 05, 2019

We're really happy to hear that TXT180 is working well for your business, Alexander! Thank you for taking the time to review us.

Capterra loader

Love txt180 - it's an inexpensive, simple way to reach new customers & communicate with existing one

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that its fast, easy, affordable, and effective. Everyone has a cell phone - so it's quite easy to get persons to subscribe and very fast and efficient for me to deliver upcoming events, auditions, or sales I am offering for my business.

Another huge plus is the fact that I am able to auto deliver messages, drip messages, set up call lists, and message subscribers from the software.

Cons: I really do not have any cons about the software. I absolutely love it, hence the reason I am still utilizing it nearly 2 years later.

great experience

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very easy to use and has all the functionality I can think of. I love that the chat is quick and easy for any functionality questions.

Cons: The drip messages are a little difficult to manage. I'd like there to be options for every other week and repetition of messaging instead of having to schedule days out.

Overall: Marketing text club. We're generating awareness and sending offers.

Vendor Response

by TXT180 on February 13, 2019

Thank you for taking the time to review us! We like your idea for implementing those options to the Drip Messages. I will talk to our programming team and see if that is something we can implement in the near future.

The only way to set that type of message up currently, would not be a drip style but for the every other week messages, set this up using the Scheduler in your dashboard and select Monthly as your Message Frequency, then select On Days of Week option. That will allow you to schedule the texts out every other week to your keyword or groups desired.

You could set this as another type of message to coincide with your drip messages. If you need more help on this please reach out via chat, email, or phone support and we're happy to help get these automated for you.

Thanks for your input, we appreciate the feedback.

We've been using TXT180 for many years, and LOVE the product, capabilities and the PRICE.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It offers everything we need in a text messaging service, but for the best price. It allows us to expand easily, if we need to.

Cons: Not sure I can think of too many, beside the fact that sometimes we are unaware of some of the things we can do with TXT180, until we see another company highlighting that ability, and we find out that we could have done that with TXT180 long time ago.

By far the best Text option for businesses

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and very user-friendly. Any member of our staff can update the text and responses. Also, the tech support is great!

Cons: I wish the admin dashboard had more follow up options. I would like to communicate with those that have texted us but I need a little more direction on what my options are for that.

Overall: It gets us RSVPs every month.

Excellent customer service, easy to use, would like more organizational options/features.

Apr 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The convenience is the key factor in purchasing this service.

To be able to text over 100 people at once is extremely convenient, as opposed to texting a few people at a time through a cell phone.

Cons: I would like more ways to access different functions, such as organizing or alphabetizing lists, and mostly, to be able to select multiple people by Name, who may be in different groups (but not to select the whole group) without having to create a new group. Maybe some instructions on the help site (there is a video on the "Getting Started" tab, but I cannot watch a video while I'm at work. To be able to read instructions would be a nice added option. Leave the video, but add written instructions and tips please.)

Overall: It saves time.

Functional

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows me to easily and economically connect and stay connected to my clients and potential clients.

Cons: I have no issues. Support is prompt and thorough.

Overall: This service is very impressive. It adds a wow factor.

Vendor Response

by TXT180 on February 13, 2019

John, thanks so much for your review! Our team is happy to hear that you enjoy TXT180's service and software. We appreciate having you as a client.

Excellent resource for adult business continuing education.

Apr 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The instructors are great. They are knowledge, engaging and professional. I look forward to seeing certain instructors who teach multiple disciplines.

Cons: I wish there was an app. It would make it easier to sign up for classes and especially listen to webinars while traveling. It would be great to have downloadable podcast/webinars for cell phones that won't burn data.

Simple and effecient

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy login and quick message send. It serves the simple purpose of allowing the user even remotely to notify staff of emergency's and closings remotely.

Cons: We have not experienced any issues with the software. As we are undergoing a few internal changes we will notify you of possibly cons if they arise and for now, we are satisfied.

Overall: Easily notify staff in various locations about emergency's, safety issues, or closings.

We have used this software since 2008 - Its been great - It keeps us connected with Church Members

Jul 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the New Dashboard. Also there has never been any technical issues when sending text messages. Texts are instantly sent !!!

Cons: Perhaps for loyal clients - bonus Messages Per Year or for so much money spent. This would make us feel like loyal clients

Overall: We can connect with members asap

Vendor Response

by TXT180 on July 27, 2017

Thanks so much for your kind words about TXT180! We appreciate all feedback and will pass along suggestions to management.

It works for what I need it for

Apr 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: The ease to add people. I have not use it yet but having a contest like raffle and pick a The ease to add people. I have not use it yet but having a contest like raffle and pick a winner!

Cons: The limited amount of characters you can type. I think it is 150 or 160. I like to add images too! The ease to add people. I have not use it yet but having a contest like raffle and pick a winner!

Very great!!!

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Txt180 is a great SMS service. They're affordable. They have great customer service. I have been using them for 4 years now.

Cons: I don't have any cons about them. Their product is easy to use. It works as specified. If I have to contact Customer Service for help, their representives help me with get things done.

Overall: The benefits are that Txt180 is a great product.

It's been a great tool for our organization.

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We used a different company first and found this one to be more straight forward and less expensive. In addition, the previous company limited the number of groups we could have associated with our keyword. TXT180 gives us much more freedom in this regard.

Cons: I do not like that messages sent over 180 days ago simply disappear. There should be a way for me to access all previous messages sent.

Overall: Keeps us in contact with our volunteer base and with parents of teenagers involved in our program.

The software is very user friendly and simple.

Apr 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like most that it is easy to use and straightforward. The texts are always sent and received in an extremely timely manner.

Cons: It would be cool if photos could be included in the text messages with the subscription that we have purchased.

Overall: I think this software helps our business with customer loyalty and overall customer/business communication.

TXT180 has been a great platform for us to provide low cost text marketing.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and value. Ability to store templates also makes it easy to run recurring event campaigns.

Cons: I don't really have any cons of any importance. The only thing I can think of is that the pricing has changed a bit. But they grandfathered our plan, so did not affect us.

Overall: Allows us another platform to help our clients to promote.

Great!

Feb 12, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: So easy to use! Great software, & perfect for small businesses.

Cons: Just wish you could make the texts repetitive. Also, wish your contact would show on receiving and outgoing text appose to the number only.

Overall: Its a great site, and we use it a lot. Easy to use and easy to understand. Honestly it could be tweaked a tad to allow you more options, but overall my experience with txt180 has been awesome.

Vendor Response

by TXT180 on February 14, 2019

Thank you for taking the time to review us, we appreciate your feedback. For the repetitive texts, you can set those up in the Scheduler.

TXT180 Has the Best Short Codes Available + Great Customer Service

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Dashboard and App are Full Featured. Ability to select short code and subsequent lists. 2 way communication with customers

Cons: The app and especially the web app is a little clunky and could use a refresh. It takes a bit more of a learning curve than other programs but is functional. I would like to see a better/easier to use interface and setup within both apps.

Also the ability to stack two or more messages to not have to abbreviate the heck out of messages - 140 is just too few sometimes. I would like to see MMS not just SMS

Overall: Customer service is great, I like the month to month plans - I would like to see more plans that are smaller, less expensive or a la carte. When starting out, your contact base can be smaller and each month lots of messages and minutes go unused.

Otherwise I am looking forward to MMS when available.

Vendor Response

by TXT180 on February 14, 2019

Thank you for your review and feedback, Bruce! We love hearing what our customers would like to see happen. We have scheduled changes for the web app and the web version of the dashboard and we plan on adding MMS in the future. Thank you for your business.

I began using TXT180 to keep in touch with my customers and make weekly orders of my drinks easy.

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use. If I've had any questions customer service was quick to respond and solve it

Cons: I wish I could use emojis within my text messages. You must make changes to any scheduled messages at least the day before they are scheduled for delivery.

Overall: It allows me to schedule weekly order messages and free up time!!!

Amazing service with exceptional results.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use to send to individual or in groups. Customers enjoy receiving text messages about their vehicles and special coupon offers.

Cons: No cons. I truly believe that the system has been amazing for our company and has aided us in keeping up with the current times.

Use this approx. one a week in the summer time and love it

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We use this software to send text message updates to a small group of people once a week in the summer time and find it very easy to use, efficient and cost effective.

Cons: We use the software pretty minimally, so really don't have anything to complain about! works perfectly for what we use it for!

Meal Plan Sign up

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software was very user friendly with the main features easy to find and understand.

Cons: Nothing as far a con. The platform just didn't seem to appeal to the demographic we were targeting specifically and we saw more sign ups through our website and in person than through the txt180.

Overall: I was happy with the overall use of txt180 . I tried it for 2 months and didn't get much response to our advertisement so we decided to cancel until future time. We may consider trying it again down the road

Vendor Response

by TXT180 on February 04, 2019

Thank you for taking the time to review us! If you decide to give us a try again in the future, we would be happy to schedule a complimentary call to help you get more opt-ins to your text account.

As a church, this makes a great way to reach out to a lot of people quickly with a short message.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's easy to use and reasonably priced. The customer service has been very helpful the few times we have needed them.

Cons: The message has to be condensed to fit in the limited character count. It' s usually enough space but sometimes we have to be creative with our message to get it to fit.

It makes me look and feel so Professional.

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the best time saver ever. You just set it and allow it to do the work for you. Prior to using this software, I was on the brink of burnout from sending all my messages individually to others. This was consuming too much of my valuable time. Now, I prepare my messages, pre-schedule them, and the messages are sent automatically. I enjoy having and using this software.

Overall: The pricing is great; the customer service is great; the system works great; I am having a great experience with this software. Since I have been using this software, I am super pleased. I have no cons about it. Absolutely No Complaints.

Great service

Feb 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the drip marketing option. Takes the stress out of automation.

Cons: Limit to 6 texts when someone subscribes. It would be ideal to provide an opt in for those who are agreeable to receiving more than that. I'm a fitness business so my clients would benefit from month long challenges with daily text reminders

Vendor Response

by TXT180 on February 04, 2019

Hi Andrea, thank you for taking the time to review TXT180! Our team is happy to hear that the service is working well for your business. With the limitations, you are able to determine how many texts you will send in a month. If you update your auto-responder to say up to 30 a month than you are allowed to send that many. That just gives your customers an idea of what to anticipate.

Capterra loader

Great experience, value, ease of use

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: TXT180 is very easy to use and navigate. It's simple for people to sign up, and I love being able to schedule messages in advance.

Cons: I wish that when people opted in, they provided their name. When I put in contacts, I can add a name, but if they opt in it is blank.

TXT180 is a Valuable Asset

Feb 04, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can set up multiple text messages and schedule them to go out over the course of our conference to the groups that I select.

Cons: I think the user interface could be a little more user-friendly. It can be slightly confusing and repetitive.

Overall: We use TXT180 for our annual conferences to text conference schedules, highlights and reminders to our attendees. The system is a valuable asset for us because we can set up the messages, groups and days/times and not have to worry about it at all during the course of the event. It is so helpful to us!

Vendor Response

by TXT180 on February 05, 2019

Thank you for taking the time to review us, Ashley! We are happy to hear that TXT180 helps you get your messages out. We appreciate your feedback.

Good, no issues

Apr 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Works well with little required. Interface is easy to use. It has been very reliable and has never not sent a text.

Cons: Expensive for just texting. Should have some auto features. Can't just send immediately like you used to be able to do.

Overall: Customer interaction

I haven't had any trouble using it. So far its been a wonderful experience.

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The way it can connect you with people. We are a church and it helps us connect multiple teams with multiple people. We love that we can send out information in mass without any errors or trouble.

Cons: I really have nothing about it I would change. We love how Txt 180 works and we recommend it to anyone who asks. We are one of the larger churches in our area so we encourage other churches to use it as well.

I enjoy the efficiency and ease of the site.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the site and features being very user friendly. Every section is accessible and easy to read and use.

Cons: I wish there was a report generated to inform us about texts that have bounced back so that we're aware of contacts with disconnected numbers,

Good for Marketing

Feb 01, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It was easy to learn the basic functionality so I was up and running quickly.

Cons: It is hard to change the setup once you have entered a bit of data so you need to get the setup right the first time.

Overall: We use it for company-wide emergency alerts (weather, closings, etc.) and it meets our needs (however rare they may be). I like the rollover messages as it helps save us some money.

Vendor Response

by TXT180 on February 07, 2019

Thank you for your review, Bonnie. We appreciate your feedback and we're happy to hear the service works well for your needs.