# TXT180 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TXT180 the right SMS Marketing solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145844/TXT180/reviews --- TXT180 4.7 (264) [View alternatives](https://www.capterra.com/p/145844/TXT180/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of TXT180 Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Amanda D Community Engagement ManagerArchitecture & Planning, 201 - 500 employeesUsed the software for: 6-12 months. “Platform is easy to navigate and set up, but most importantly, the customer service is top notch!“ June 26, 2026 GD Goran D CEOEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “There have been occasional bugs and glitches with payment. While these issues are usually resolved quickly, they can be disruptive when they occur.“ April 8, 2025 KM KAREN M TRAVEL AGENTAirlines/Aviation, Self-employedUsed the software for: 6-12 months. “I THINK THIS APP SIMPLIFIES MY WORK AND SENDING MESSAGES IS FAST, I ONLY HAD PROBLEMS ONCE AND THE ATTENTION WHEN I CALLED WAS VERY GOOD, THEY HELPED ME QUICKLY“ April 8, 2025 GD Goran D CEOEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “The design is clean and intuitive, which enhances the user experience.“ April 8, 2025 MG Maud G Digital Marketing & Communications ManagerFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “It is gratifying to communicate and win them, through TXT180 to earn them.“ November 6, 2022 ## Showing most helpful reviews Showing 1-25 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amanda D. Community Engagement Manager Architecture & Planning Used the software for: 6-12 months ### "Highly recommend, top notch customer service" June 26, 2026 5.0 Fantastic. I highly recommend using them. Especially as a consultant, I appreciate that I'm able to get quick answers and solutions back to my clients. Pros Platform is easy to navigate and set up, but most importantly, the customer service is top notch! The text chat is a real person. They are incredibly helpful and quick to respond. No bots. They make great recommendations and help you consider various options to best understand monthly packages or add ons as needed. Cons I don't have anything negative to say about TXT180. I highly recommend this service. Customer service is top notch. Review Source LA Lisa A. MIS Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Texting-trying to keep up with the changing time" July 23, 2019 5.0 Overall the experience has been positive, so far it has been working for our need and we hope to use it for other programs that will be starting in the fall. Its affordable and we would recommend it to other agencies or businesses to try the free trial you will not be disappointed. Pros I liked that it was easy to use, it was very user friendly and if I needed assistance customer service was there to help. It did exactly what is said it would do a it was a great fit for our agency since we are not that to big and the price was just right for our budget. Cons The amount of characters that can be typed for each message and that you can not send an emoji in your message. Alternatives considered [SlickText](https://www.capterra.com/p/155430/SlickText-com/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing TXT180 Easy to use system, affordability and the helpful customer service. Review Source Response from TXT180 July 26, 2019 Thank you for your great review, Lisa! We're happy to hear that you have found it to be user-friendly and that it is working well for your business' needs. We are in the process of adding MMS messages to the service which will allow for the use of media, emojis, and longer character counts (up to 1,600) in October so stay tuned for those features. We appreciate your business and feedback! DJ L. Business Owner Entertainment Used the software for: 1-2 years ### "It's ok" August 30, 2018 3.0 I'm probably going to change soon. Pros I like it because it's cheap, but I think it could be better. It's super simple and straight forward but I've seen other text platforms and I've thought about changing many times but haven't gotta around to it. I think it's a little outdated but the overall working software is ok. It does want it says, creates a text group and sends out text. Cons It doesn't have great analytics. It doesn't help me to grow the groups. I don't like having to pay for more add-ons when it should be included in my package. I think the software could be better. The mobile is really bad. Review Source GD Goran D. CEO Education Management Used the software for: 1-2 years ### "TXT180 review" April 8, 2025 5.0 txt180 remains a valuable tool for anyone who needs to handle large volumes of text efficiently. With a bit of patience and perhaps some initial investment in a paid plan, users can unlock a lot of useful functionality. Pros txt180 offers a straightforward and easy-to-use interface, making it accessible even for those who are not tech-savvy. The design is clean and intuitive, which enhances the user experience. Cons There have been occasional bugs and glitches with payment. While these issues are usually resolved quickly, they can be disruptive when they occur. Review Source Response from TXT180 April 9, 2025 Thanks Goran! We are glad our texting platform is able to help your business. We strive to provide the best possible customer support along with the easiest platform to use in the industry. Eric B. Web & Digital Analytics Manager Management Consulting Used the software for: 2+ years ### "Been a customer for years" October 31, 2018 5.0 TXT180 has been a partner for years. They are the underlying infrastructure for our award-winning text to donate service. We've been very happy with their service and the functionality. Overall, it's been a great partnership! Pros Probably the customer service. CSR is always helpful and wonderful to work with. She finds a solution to your needs. Cons The fact that I cannot change or delete my keywords myself. Review Source Alexander G. Freelance Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "Great product & service!" February 1, 2019 5.0 I use TXT180 as a SMS autoresponder and it's perfect for what I need. Pros I really like the ease of use, that the support team has always been very helpful, and I think it's a great price for this product & service. Cons I don't really have any complaints to be honest. Review Source Response from TXT180 February 5, 2019 We're really happy to hear that TXT180 is working well for your business, Alexander! Thank you for taking the time to review us. Sulondia (Sue-Ham) H. Writer, Director, Producer Used the software for: 1-2 years ### "Love txt180 - it's an inexpensive, simple way to reach new customers & communicate with existing one" April 5, 2018 5.0 Pros I love that its fast, easy, affordable, and effective. Everyone has a cell phone - so it's quite easy to get persons to subscribe and very fast and efficient for me to deliver upcoming events, auditions, or sales I am offering for my business. Another huge plus is the fact that I am able to auto deliver messages, drip messages, set up call lists, and message subscribers from the software. Cons I really do not have any cons about the software. I absolutely love it, hence the reason I am still utilizing it nearly 2 years later. Review Source Alex T. Adjunct Professor Higher Education Used the software for: 2+ years ### "Great experience, value, ease of use" April 5, 2018 5.0 Pros TXT180 is very easy to use and navigate. It's simple for people to sign up, and I love being able to schedule messages in advance. Cons I wish that when people opted in, they provided their name. When I put in contacts, I can add a name, but if they opt in it is blank. Review Source Tina S. Office Manager/Administrative Assistant Used the software for: 2+ years ### "Use It All The Time - Love It" April 5, 2018 5.0 Pros The ease of communicating with our 800+ members whenever we have information we need to distribute in a timely manner Cons Honestly, with how we utilize the software I haven't had any issues to dislike, and we have been using this for several years now. Review Source Sam I. Founder/Owner Internet Used the software for: 6-12 months ### "Easy to use, never an issue, good price for the features available." April 9, 2018 5.0 We were able to add an effective new marketing channel to our list of tools that we use to drive people to our weekly events. Pros 1) The ability to pre-schedule posts - pre-scheduling out posts for the week or month is easy and saves time 2) Simplicity of interface - it's easy to navigate around the platform and find what you're looking for. Cons 1) Signup form - the look and feel of the signup form looks outdated 2) Text-To-Win - can't pre-schedule text-to-win messages Review Source KM KAREN M. TRAVEL AGENT Airlines/Aviation Used the software for: 6-12 months ### "I LIKE TXT180" April 8, 2025 5.0 I THINK THIS APP SIMPLIFIES MY WORK AND SENDING MESSAGES IS FAST, I ONLY HAD PROBLEMS ONCE AND THE ATTENTION WHEN I CALLED WAS VERY GOOD, THEY HELPED ME QUICKLY Pros IT IS A VERY EASY APPLICATION TO USE, IT HAS HELPED ME A LOT IN THE BUSINESS Cons I THINK THE PRICE IS VERY GOOD FOR THE SERVICE, THEY HAVE VERY GOOD CUSTOMER SERVICE Review Source Response from TXT180 April 9, 2025 Thanks for reviewing our text marketing software. We appreciate your business! AF Amy F. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Staying booked" July 16, 2019 5.0 As a massage practice and I'm sure other service related industries clients cancel last minute all the time. I get booked 2 weeks to a month ahead and have lost customers because they can't plan that far in advance. Then, when someone cancels last minute, I can't fill the spot. This service allows me to txt clients about those open spots and they love it. I'm able to stay booked, keep business going, and my clients love getting the schedule updates for same or next day appointments. Pros Loved the ease of use, ability to create message templates, has multiple user logins with limited access for other staff to use, and self refreshes. My customers love getting updates via text. Cons I can only get 160 characters per text. I inform my clients of all the available sessions and 160 characters isn't always enough. Review Source Response from TXT180 July 18, 2019 Thank you for your TXT180 review, Amy! We appreciate the feedback and are happy to hear that SMS keeps your appointments booked and helps connect you to your clients. We are adding MMS messages soon which enable you to send graphics and/or longer messages (up to 1,600 characters). Thank you for your business. VR Verified Reviewer CEO PROMOTER Used the software for: 2+ years ### "It works for what I need it for" April 12, 2018 4.0 Pros The ease to add people. I have not use it yet but having a contest like raffle and pick a The ease to add people. I have not use it yet but having a contest like raffle and pick a winner! Cons The limited amount of characters you can type. I think it is 150 or 160. I like to add images too! The ease to add people. I have not use it yet but having a contest like raffle and pick a winner! Review Source VR Verified Reviewer Director of Sales and Market Development Food & Beverages Used the software for: Less than 6 months ### "Meal Plan Sign up" February 1, 2019 5.0 I was happy with the overall use of txt180 . I tried it for 2 months and didn't get much response to our advertisement so we decided to cancel until future time. We may consider trying it again down the road Pros The software was very user friendly with the main features easy to find and understand. Cons Nothing as far a con. The platform just didn't seem to appeal to the demographic we were targeting specifically and we saw more sign ups through our website and in person than through the txt180. Review Source Response from TXT180 February 4, 2019 Thank you for taking the time to review us! If you decide to give us a try again in the future, we would be happy to schedule a complimentary call to help you get more opt-ins to your text account. Heather C. Ketone Seller Health, Wellness and Fitness Used the software for: Less than 6 months ### "New user" February 1, 2019 5.0 So far it’s been great! Pros I needed an easy-to-use service and inexpensive short-code for my network marketing business. Txt180 so far has fit the bill perfectly. Cons I’m still experiencing the “learning curve” of navigating their site to find the info I most want, in the quickest and easiest fashion. Review Source Response from TXT180 February 4, 2019 Hi Heather, thank you for taking the time to review our services. We are glad so far it is working for you and we would be happy to set up a client success call with you to help you utilize all of the features in a way that helps your business the most. EA Emily A. Director of Marketing & Education Education Management Used the software for: Less than 6 months ### "Simple to Use" July 22, 2019 4.0 Reaching customers that may not engage over phone call or email. Pros This product is simple to use and customer service is excellent about answering any questions I have. Cons Text amounts are in bundles of too few texts or too many. You can add more, but unused messages don't roll over even when they've been paid for. Some features are redundant. Scheduler and drip messaging aren't different enough to warrant them being separate. Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing TXT180 Price Review Source Response from TXT180 July 26, 2019 Emily, Thank you for taking the time to review us. We are happy to hear that it is easy to use and that it helps you engage with your customers. The key difference between Drip Messages and the Scheduler is, by setting up drip messages you will ensure that all contacts receive the same sequence of messages no matter what date they opted in. Such as, day 1 a welcome text and day 5 a link to look at class materials and so on. The scheduler will only send the message to contacts who are opted in on that date specifically. Drip messages are great if you want all contacts to receive a certain thread of messages over time. Hope that helps clarify the difference a little better. We appreciate your business and feedback. JF John F. Team Leader Religious Institutions Used the software for: 2+ years ### "TXT180 has been a great tool. Recently it was updated and made to be extremely user friendly. " April 10, 2018 5.0 I've been able to communicate to my participants quickly and efficiently. Pros It's a great tool to get a message out to a lot of people very quickly. I can sign people up or they can sign themselves up. In addition, it's been great to be able to respond to people who have questions, as they can simply reply and I get an email with their question. Lastly, the price is right! This service could easily be sold for a much high amount! Learning the system was easy and the customer service team has reached out to help on a few occasions. Cons I can't say there are any cons. In the first year of using the product, it had it's limitations, but they've updated it and made more of the features user friendly. Review Source MF Melanie F. Compliance Automotive Used the software for: 1-2 years ### "Great System!" February 15, 2019 5.0 Very pleased! Will continue to use for my business and share the website with colleagues. Pros It is user friendly even to people like myself who are not tech savvy. I can schedule texts months in advance for birthdays or meetings is super efficient! Cons it Would be nice to have more characters per message as I sometimes have to abbreviate a lot of my messages so I’m not sending out 3-4 at a time. When deleting past employees if I’m on page 5 and delete a person I’m forced to go back to page 1 and that becomes very time consuming having to click back and forth between pages. Review Source Response from TXT180 February 19, 2019 Melanie, thank your for taking the time to review us! We're happy to hear that the service works well for you scheduling things out. We appreciate your feedback on the page jumping. I will forward that over to our development team and see if there is anything we can do to prevent this. MN Michael N. Owner CEO Used the software for: 1-2 years ### "Love the marketing value it provides my business" April 12, 2018 5.0 Pros I like the fact that I can reach potential and current clients through the services 24 hours a day and they opt in to the service so they do want to hear from us. Cons Can't say there is really anything I don't like about the service as it provides us with the tools we need to grow our business if I had to say something I would ask that they give us discounts on additional key words. Review Source VR Verified Reviewer President Retail Used the software for: 6-12 months ### "great experience" February 8, 2019 5.0 Marketing text club. We're generating awareness and sending offers. Pros The software is very easy to use and has all the functionality I can think of. I love that the chat is quick and easy for any functionality questions. Cons The drip messages are a little difficult to manage. I'd like there to be options for every other week and repetition of messaging instead of having to schedule days out. Review Source Response from TXT180 February 13, 2019 Thank you for taking the time to review us! We like your idea for implementing those options to the Drip Messages. I will talk to our programming team and see if that is something we can implement in the near future. The only way to set that type of message up currently, would not be a drip style but for the every other week messages, set this up using the Scheduler in your dashboard and select Monthly as your Message Frequency, then select On Days of Week option. That will allow you to schedule the texts out every other week to your keyword or groups desired. You could set this as another type of message to coincide with your drip messages. If you need more help on this please reach out via chat, email, or phone support and we're happy to help get these automated for you. Thanks for your input, we appreciate the feedback. VR Verified Reviewer Managing Partner of KVR Consultant Used the software for: 6-12 months ### "Great platform " April 5, 2018 5.0 Pros This is a great platform to keep teams up to date. Also we use it to send out informational meetings times Cons The only thing is the different levels where you have a limit amount of people you can send and then you must purchase a higher level Review Source VR Verified Reviewer Director of Story Design Entertainment Used the software for: 1-2 years ### "Direct connection with my audience in a truly helpful and meaningful way." April 5, 2018 5.0 Audience growth and retention is key to my business. TXT180 allows me to communicate directly with my audience in the most efficient way possible. Pros Scheduling of posts makes it easy to provide my audience at conventions with reminders of my appearance times without my having to think about it once on site. Cons I would prefer a user interface that was more friendly. The interface now is a bit rough and it is too easy to make a scheduling mistake. Review Source AL Andrea L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great service " February 2, 2019 5.0 Pros I love the drip marketing option. Takes the stress out of automation. Cons Limit to 6 texts when someone subscribes. It would be ideal to provide an opt in for those who are agreeable to receiving more than that. I'm a fitness business so my clients would benefit from month long challenges with daily text reminders Review Source Response from TXT180 February 4, 2019 Hi Andrea, thank you for taking the time to review TXT180! Our team is happy to hear that the service is working well for your business. With the limitations, you are able to determine how many texts you will send in a month. If you update your auto-responder to say up to 30 a month than you are allowed to send that many. That just gives your customers an idea of what to anticipate. JM Jeff M. Owner Used the software for: 1-2 years ### "It has been a very solid experience with TXT180. " April 5, 2018 5.0 Pros It is easy to use and they have upgraded multiple features to make it even easier to use over the past year. Cons The software is more than adequate. It's easy to use and straightforward. If anything, I wish they were open longer hours and/or on weekends. Review Source SA Shawn A. Owner/director Education Management Used the software for: 2+ years ### "This software has revolutionized mass-communication at my child care centers!" April 9, 2018 5.0 Ease of mass communication Pros I love being able to easily and quickly send important information to all of the enrolled families at my child care centers and preschools. Messages such as phone systems being down or delayed opening due to inclement weather are critical, and this has enabled me to know that I have not missed anybody. Cons The software does not interface with one of my local cell phone providers, but it is only a problem for 2 of my 150+ contacts, so NO BIGGIE! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.