# Page 2 | TXT180 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is TXT180 the right SMS Marketing solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145844/TXT180/reviews

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TXT180

4.7 (263)

[View alternatives](https://www.capterra.com/p/145844/TXT180/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of TXT180

## Showing most helpful reviews

Showing 26-50 of 263 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RT

Richard T.  
Operations  
Staffing and Recruiting  
Used the software for: 2+ years

### "Fabulous!"

July 29, 2021

5.0

My business' experience with this product has been nothing but stelllar! It has improved recruiting tenfold!

Pros

Very simple and easy to implement. There is nothing to it!

Cons

Really there isn't anything really! What's aggravating is the limited amount of characters one can use per text. That's a government regulation.

Reason for choosing TXT180

TXT180 is affordable and easy to use. The TXT180 staff is very knowledgeable about the product and very wling to help with any isssues. Live help!!!!

Review Source

AF

Amy F.  
President  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Staying booked"

July 16, 2019

5.0

As a massage practice and I'm sure other service related industries clients cancel last minute all the time. I get booked 2 weeks to a month ahead and have lost customers because they can't plan that far in advance. Then, when someone cancels last minute, I can't fill the spot. This service allows me to txt clients about those open spots and they love it. I'm able to stay booked, keep business going, and my clients love getting the schedule updates for same or next day appointments.

Pros

Loved the ease of use, ability to create message templates, has multiple user logins with limited access for other staff to use, and self refreshes. My customers love getting updates via text.

Cons

I can only get 160 characters per text. I inform my clients of all the available sessions and 160 characters isn't always enough.

Review Source

Response from TXT180

July 18, 2019

Thank you for your TXT180 review, Amy! We appreciate the feedback and are happy to hear that SMS keeps your appointments booked and helps connect you to your clients. We are adding MMS messages soon which enable you to send graphics and/or longer messages (up to 1,600 characters). Thank you for your business.

VR

Verified Reviewer  
President / Executive Director  
  
Used the software for: 2+ years

### "Excellent resource for adult business continuing education."

April 9, 2018

5.0

Pros

The instructors are great. They are knowledge, engaging and professional. I look forward to seeing certain instructors who teach multiple disciplines.

Cons

I wish there was an app. It would make it easier to sign up for classes and especially listen to webinars while traveling. It would be great to have downloadable podcast/webinars for cell phones that won't burn data.

Review Source

VR

Verified Reviewer  
CEO PROMOTER  
  
Used the software for: 2+ years

### "It works for what I need it for"

April 12, 2018

4.0

Pros

The ease to add people. I have not use it yet but having a contest like raffle and pick a The ease to add people. I have not use it yet but having a contest like raffle and pick a winner!

Cons

The limited amount of characters you can type. I think it is 150 or 160. I like to add images too! The ease to add people. I have not use it yet but having a contest like raffle and pick a winner!

Review Source

VR

Verified Reviewer  
Owner  
Construction  
Used the software for: 1-2 years

### "Great! "

February 12, 2019

4.0

Its a great site, and we use it a lot. Easy to use and easy to understand. Honestly it could be tweaked a tad to allow you more options, but overall my experience with txt180 has been awesome.

Pros

So easy to use! Great software, & perfect for small businesses.

Cons

Just wish you could make the texts repetitive. Also, wish your contact would show on receiving and outgoing text appose to the number only.

Review Source

Response from TXT180

February 14, 2019

Thank you for taking the time to review us, we appreciate your feedback. For the repetitive texts, you can set those up in the Scheduler.

VR

Verified Reviewer  
Director of Sales and Market Development  
Food & Beverages  
Used the software for: Less than 6 months

### "Meal Plan Sign up"

February 1, 2019

5.0

I was happy with the overall use of txt180 . I tried it for 2 months and didn't get much response to our advertisement so we decided to cancel until future time. We may consider trying it again down the road

Pros

The software was very user friendly with the main features easy to find and understand.

Cons

Nothing as far a con. The platform just didn't seem to appeal to the demographic we were targeting specifically and we saw more sign ups through our website and in person than through the txt180.

Review Source

Response from TXT180

February 4, 2019

Thank you for taking the time to review us! If you decide to give us a try again in the future, we would be happy to schedule a complimentary call to help you get more opt-ins to your text account.

GO

Gabe O.  
Owner  
Computer Software  
Used the software for: 6-12 months

### "Great Company and Experience"

August 5, 2019

5.0

I am not only gaining business from the use of txt180 but I'm helping others gain business as well.

Pros

I like it because it's reliable it works the way they say it's going to and it's cost-effective. One of my main trigger points is customer service. Their service has out ranked any other company I have been dealing with lately.

Cons

Looking forward to when it supports MMS.

Review Source

Response from TXT180

August 6, 2019

Thank you for your TXT180 review, Gabe. We are happy to hear that our customer support has been great and is helping you and others gain business. We will definitely be launching MMS in October so hold tight as we finish out the programming of this. We appreciate your patience. Thank you for feedback.

Heather C.  
Ketone Seller  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New user"

February 1, 2019

5.0

So far it’s been great!

Pros

I needed an easy-to-use service and inexpensive short-code for my network marketing business. Txt180 so far has fit the bill perfectly.

Cons

I’m still experiencing the “learning curve” of navigating their site to find the info I most want, in the quickest and easiest fashion.

Review Source

Response from TXT180

February 4, 2019

Hi Heather, thank you for taking the time to review our services. We are glad so far it is working for you and we would be happy to set up a client success call with you to help you utilize all of the features in a way that helps your business the most.

JC

Janna C.  
Office Manager  
  
Used the software for: 2+ years

### "Easy to reach our patients. "

April 5, 2018

4.0

Pros

I like being able to send messages to multiple people at once. The option of the patient texting to join is better than the staff having to manually enter patient information.

Cons

I do not like the fact of having a limited amount of characters for the messages we need to send. It makes it hard for some to understand what we are trying to say when you have to use short sentences.

Review Source

EA

Emily A.  
Director of Marketing & Education  
Education Management  
Used the software for: Less than 6 months

### "Simple to Use"

July 22, 2019

4.0

Reaching customers that may not engage over phone call or email.

Pros

This product is simple to use and customer service is excellent about answering any questions I have.

Cons

Text amounts are in bundles of too few texts or too many. You can add more, but unused messages don't roll over even when they've been paid for. Some features are redundant. Scheduler and drip messaging aren't different enough to warrant them being separate.

Alternatives considered

[Textedly](https://www.capterra.com/p/150912/Textedly/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

Reason for choosing TXT180

Price

Review Source

Response from TXT180

July 26, 2019

Emily, Thank you for taking the time to review us. We are happy to hear that it is easy to use and that it helps you engage with your customers. The key difference between Drip Messages and the Scheduler is, by setting up drip messages you will ensure that all contacts receive the same sequence of messages no matter what date they opted in. Such as, day 1 a welcome text and day 5 a link to look at class materials and so on. The scheduler will only send the message to contacts who are opted in on that date specifically. Drip messages are great if you want all contacts to receive a certain thread of messages over time. Hope that helps clarify the difference a little better. We appreciate your business and feedback.

JH

Jennifer H.  
Owner/Stylist  
  
Used the software for: 2+ years

### "Easy to schedule/send messages"

April 5, 2018

5.0

Pros

Quality product for an awesome price! I would recommended this product to someone who wants a simple, easy to use system.

Cons

The fact that it automatically logs you out after a period of time. I wish we had roll over messages for the monthly subscription as we often remember we need to use them the day after the system replenishes our counts.

Review Source

Camille J.  
Owner  
  
Used the software for: 1-2 years

### "The app makes it very user friendly "

April 11, 2018

5.0

Pros

Love you can have different groups allowing you to text certain customers promotions and not all and customers can reply to text which makes it easy to see who is reading your messages

Cons

Only downside is you can not send emojis to add some flare to the messages.

Review Source

JF

John F.  
Team Leader  
Religious Institutions  
Used the software for: 2+ years

### "TXT180 has been a great tool. Recently it was updated and made to be extremely user friendly. "

April 10, 2018

5.0

I've been able to communicate to my participants quickly and efficiently.

Pros

It's a great tool to get a message out to a lot of people very quickly. I can sign people up or they can sign themselves up. In addition, it's been great to be able to respond to people who have questions, as they can simply reply and I get an email with their question. Lastly, the price is right! This service could easily be sold for a much high amount! Learning the system was easy and the customer service team has reached out to help on a few occasions.

Cons

I can't say there are any cons. In the first year of using the product, it had it's limitations, but they've updated it and made more of the features user friendly.

Review Source

Dee S.  
Administrative Assistant / Communication / Events  
  
Used the software for: 1-2 years

### "We use this text program to alert our association members. So far it works well"

April 5, 2018

4.0

Pros

Beyond our monthly amount of text message, it is affordable to add more messages. We only subscribe for 500 per month, but our membership is 1500.

Cons

I haven't really found anything I truly dislike. How you create and upload each list is a little bit of a long process to me.

Review Source

LB

Lora B.  
Administrative Assistant  
Farming  
Used the software for: 6-12 months

### "review "

February 15, 2019

4.0

It has help with employees moral, building great leaders

Pros

It has been very good for each employee. We choose an employee at our Fridays team meeting to share a text received that week. Employees make comments about what the messages say on a regular basis. It has been extremely helpful for our staff. Inspirational messages, leadership messages and team building has all been great.

Cons

We have no cons. The only thing is taking time to im-put the messages.

Review Source

Response from TXT180

February 21, 2019

Thank you for taking the time to review us, Lora! We are happy to hear that using the software has helped increase employee moral and communication. We appreciate your business and feedback.

MF

Melanie F.  
Compliance  
Automotive  
Used the software for: 1-2 years

### "Great System!"

February 15, 2019

5.0

Very pleased! Will continue to use for my business and share the website with colleagues.

Pros

It is user friendly even to people like myself who are not tech savvy. I can schedule texts months in advance for birthdays or meetings is super efficient!

Cons

it Would be nice to have more characters per message as I sometimes have to abbreviate a lot of my messages so I’m not sending out 3-4 at a time. When deleting past employees if I’m on page 5 and delete a person I’m forced to go back to page 1 and that becomes very time consuming having to click back and forth between pages.

Review Source

Response from TXT180

February 19, 2019

Melanie, thank your for taking the time to review us! We're happy to hear that the service works well for you scheduling things out. We appreciate your feedback on the page jumping. I will forward that over to our development team and see if there is anything we can do to prevent this.

VR

Verified Reviewer  
President  
  
Used the software for: 2+ years

### "Excellent customer service and a dynamite product."

April 9, 2018

5.0

Communication with clients when we need to and cuts through the social media clutter to deliver our message.

Pros

Love all the features for a fraction of the price of other providers. We are franchisees of a couple brands and I wish we could use TXT180 with them as well.

Cons

Nothing not to like about TXT180. The price is great and the product is rock solid. No complaints at all.

Review Source

Thomas F.  
Spiritual Care Coordinator, Bereavement Coordinator, Veteran Care Specialist  
  
Used the software for: 6-12 months

### "TXT180 does precisely what it advertises it will do for our organization. Very satisfied."

April 5, 2018

5.0

Pros

I appreciate the clean, user friendly interface and the reliability of the service the most. I've never feared the service not functioning when critical communications need sent.

Cons

no cons in my book. The service works as advertised and is easy to use. If anything, I would suggest a functioning mobile app.

Review Source

MN

Michael N.  
Owner CEO  
  
Used the software for: 1-2 years

### "Love the marketing value it provides my business"

April 12, 2018

5.0

Pros

I like the fact that I can reach potential and current clients through the services 24 hours a day and they opt in to the service so they do want to hear from us.

Cons

Can't say there is really anything I don't like about the service as it provides us with the tools we need to grow our business if I had to say something I would ask that they give us discounts on additional key words.

Review Source

JH

Johnny H.  
Owner  
Tobacco  
Used the software for: 1-2 years

### "Issues with upgrading "

April 16, 2020

1.0

They used to be good great website easy to use and upgrade but something happened and now it's really difficult for to do my job when I need to I have to wait for them to get to work so I can upgrade to send out sales promotion. It's a pain and has cost me 1,000s in sales because of this. The sec \[SENSITIVE CONTENT HIDDEN\] really dont care

Pros

It's cheap used to be easy to upgrade now its difficult

Cons

A lot of issues. If you want to upgrade you cannot do it with a email such a burden. They dont really care about there customers the system is very finicky and can cost you a lot of money for 1 lol mistake

Review Source

EL

Edwin L.  
Business Manager  
Construction  
Used the software for: 6-12 months

### "Texting my 500 members"

July 15, 2019

4.0

It works great, I hope they take the feedback and make it even better.

Pros

I can easily import a current list of members and send them a text. I can purchase extra texts at a lower cost if I buy in bulk. they rollover and can be used in addition to the monthly texts I get with the subscription

Cons

I would like to be able to personalize text by adding info like age, name , amount due . Items I can easily import on my spreadsheet. I would like to be able to email my members as well, can you add that to the service?

Review Source

Response from TXT180

July 17, 2019

Thank you for your review, Edwin! We appreciate your feedback and we will submit your requests to our development department. We are always trying to make the service better so we really appreciate the feedback of how it would work better for you.

VR

Verified Reviewer  
President  
Retail  
Used the software for: 6-12 months

### "great experience"

February 8, 2019

5.0

Marketing text club. We're generating awareness and sending offers.

Pros

The software is very easy to use and has all the functionality I can think of. I love that the chat is quick and easy for any functionality questions.

Cons

The drip messages are a little difficult to manage. I'd like there to be options for every other week and repetition of messaging instead of having to schedule days out.

Review Source

Response from TXT180

February 13, 2019

Thank you for taking the time to review us! We like your idea for implementing those options to the Drip Messages. I will talk to our programming team and see if that is something we can implement in the near future. The only way to set that type of message up currently, would not be a drip style but for the every other week messages, set this up using the Scheduler in your dashboard and select Monthly as your Message Frequency, then select On Days of Week option. That will allow you to schedule the texts out every other week to your keyword or groups desired. You could set this as another type of message to coincide with your drip messages. If you need more help on this please reach out via chat, email, or phone support and we're happy to help get these automated for you. Thanks for your input, we appreciate the feedback.

Brittany S.  
Co-Owner  
  
Used the software for: 6-12 months

### "Great, love it!"

April 6, 2018

5.0

Pros

It is an easy software to use, you do not have to be technically savvy to understand how to use this. I like it a lot.

Cons

There is really no cons on this software, I find it easy and efficient to use. I find txt180 to be a really good way to communicate to your customers.

Review Source

VR

Verified Reviewer  
Nonprofit President  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Satisfied Customer"

February 8, 2019

5.0

5 star company! We are very thankful to be a customer and will continue to recommend to anyone that ask!

Pros

Our non-profit has been very satisfied with TXT 180. We have been pleased with the great customer service and the fact that it is an easy to use product. We use the text alert for all age groups and it is a highly successful form of communication. We are also very happy that TXT180 offers a discount for non-profits. Thank you!

Cons

No complaints! We are very happy with TXT180

Review Source

Response from TXT180

July 17, 2019

Thank you so much for your TXT180 review! Our team is thrilled to hear your great feedback and are happy to hear that you're enjoying the software. We appreciate your business.

VR

Verified Reviewer  
Managing Partner of KVR Consultant  
  
Used the software for: 6-12 months

### "Great platform "

April 5, 2018

5.0

Pros

This is a great platform to keep teams up to date. Also we use it to send out informational meetings times

Cons

The only thing is the different levels where you have a limit amount of people you can send and then you must purchase a higher level

Review Source

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