# Page 4 | TXT180 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is TXT180 the right SMS Marketing solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145844/TXT180/reviews

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TXT180

4.7 (263)

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Last updated March 13th, 2026

# Page 4 - Reviews of TXT180

## Showing most helpful reviews

Showing 76-100 of 263 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Fahim M.  
Social Media Manager  
  
Used the software for: 1-2 years

### "Great add on to our business."

April 6, 2018

5.0

Ability to tell our story to our clients and friends by sharing blog posts via text messages.

Pros

Ease of use - I can use this from my phone to setup text messages to send out automatically in the future. I love that!

Cons

Lack of integration with Wordpress - I would love for there to be a code to easily add on to our website.

Review Source

KM

Kevin M.  
webmaster  
Information Technology and Services  
Used the software for: 2+ years

### "We have used this software since 2008 - Its been great - It keeps us connected with Church Members"

July 27, 2017

5.0

We can connect with members asap

Pros

Love the New Dashboard. Also there has never been any technical issues when sending text messages. Texts are instantly sent !!!

Cons

Perhaps for loyal clients - bonus Messages Per Year or for so much money spent. This would make us feel like loyal clients

Review Source

Response from TXT180

July 27, 2017

Thanks so much for your kind words about TXT180! We appreciate all feedback and will pass along suggestions to management.

ZJ

Zakiya J.  
Procurement Lead  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Simple and effecient"

April 9, 2018

5.0

Easily notify staff in various locations about emergency's, safety issues, or closings.

Pros

Easy login and quick message send. It serves the simple purpose of allowing the user even remotely to notify staff of emergency's and closings remotely.

Cons

We have not experienced any issues with the software. As we are undergoing a few internal changes we will notify you of possibly cons if they arise and for now, we are satisfied.

Review Source

JM

John M.  
Realtor  
Real Estate  
Used the software for: 6-12 months

### "Functional"

February 8, 2019

5.0

This service is very impressive. It adds a wow factor.

Pros

This software allows me to easily and economically connect and stay connected to my clients and potential clients.

Cons

I have no issues. Support is prompt and thorough.

Review Source

Response from TXT180

February 13, 2019

John, thanks so much for your review! Our team is happy to hear that you enjoy TXT180's service and software. We appreciate having you as a client.

MM

Michelle M.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Sports Bar Text Club! "

July 15, 2019

5.0

I had a company tell me they'd manage our text club for something outrageous, and realized that I should explore options to manage it myself! We've used text club for many months now, and have been very happy with the ease of use and the customer service. I don't LOVE that your unused messages don't roll over, and I wish it had the capability to message a graphic, but for just basic verbiage messages with easy opt in and easy navigation - this is perfect.

Pros

Ease of use, fantastic customer service, easy to set up, ease to opt in/out

Cons

Don't love that messages don't roll over, wish you could send graphics, wish the text limit was longer.

Review Source

Response from TXT180

July 16, 2019

Hi Michelle, Thank you for taking the time to review us! We are getting ready to launch MMS messaging which allow you to add graphics and longer messages (up to 1,600 characters). This is on our schedule to be finished between 30-60 days. We are happy to hear that the service is working well for your business and appreciate having you part of TXT180.

DT

Dejuan T.  
Event Promoter  
Events Services  
Used the software for: 2+ years

### "Very great!!!"

April 10, 2018

5.0

The benefits are that Txt180 is a great product.

Pros

Txt180 is a great SMS service. They're affordable. They have great customer service. I have been using them for 4 years now.

Cons

I don't have any cons about them. Their product is easy to use. It works as specified. If I have to contact Customer Service for help, their representives help me with get things done.

Review Source

JV

Joel V.  
District Manager  
Tobacco  
Used the software for: 6-12 months

### "Review of TXT180"

July 15, 2019

5.0

So far, the experience has been overall great. I can reach out to a lot of my customers through the program.

Pros

I like the fact that i can send a mass text to all that join our text club.

Cons

I don't like that i am limited to 160 characters to send out a message.

Review Source

Response from TXT180

July 16, 2019

Hi Joel, Thank you for taking the time to review TXT180! We are happy to hear that the service is working well for you. We are getting ready to add MMS messaging to our service which will allow for longer messages (up to 1,600 characters) and graphics. We have that on the schedule to be added in 30-60 days. We appreciate your business.

CP

Chet P.  
Workforce Manager  
  
Used the software for: 1-2 years

### "Love using TXT180!"

April 9, 2018

5.0

Pros

TXT180 is such an easy to use software solution to be able to communicate with groups of people. I like that I can choose to send to a single group or to multiple groups and they can text back!

Cons

Very little. I wish I could link it with other software I use to manage the groups but that is really it.

Review Source

SH

Shirley H.  
CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "First Time User"

July 16, 2019

4.0

Pros

What I like about the software, that it's simple and easy, so far. I've been using TXT180 for about 60 days. It was for an urgent solution. What I can say is that the the response gotten from text is definitely in real time. I haven't begun to use the training videos. I will be viewing the videos to get trained on how to market to my audience. That's as specific I can get, right now. I will be writing another review when I have truly used all the software and give you an honest overview of how it has benefited me or not.

Cons

Since I am a novice, don't have anything right now.

Review Source

Response from TXT180

July 18, 2019

Thank you for your review, Shirley. We are happy to hear that you get real-time results with text and would love to help you market your text list. We are available for complimentary training calls if you're interested reach out to our customer service via chat, email, or phone. We appreciate your business.

MC

Madeleine C.  
Marketing Director  
  
Used the software for: 2+ years

### "The software is very user friendly and simple."

April 12, 2018

4.0

I think this software helps our business with customer loyalty and overall customer/business communication.

Pros

I like most that it is easy to use and straightforward. The texts are always sent and received in an extremely timely manner.

Cons

It would be cool if photos could be included in the text messages with the subscription that we have purchased.

Review Source

PS

Pat S.  
Co-Founder  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "It's been a great tool for our organization."

April 9, 2018

5.0

Keeps us in contact with our volunteer base and with parents of teenagers involved in our program.

Pros

We used a different company first and found this one to be more straight forward and less expensive. In addition, the previous company limited the number of groups we could have associated with our keyword. TXT180 gives us much more freedom in this regard.

Cons

I do not like that messages sent over 180 days ago simply disappear. There should be a way for me to access all previous messages sent.

Review Source

Joel T.  
Business Development Manager  
Management Consulting  
Used the software for: 1-2 years

### "Good text messaging program"

April 9, 2018

4.0

Ease of use and efficiency

Pros

The program is very easy to use. Adding in numbers, creating messages, and scheduling campaigns are very easy.

Cons

The back in and design is slightly dated, but this does not affect the functionality. Overall very good.

Review Source

BM

Bruce M.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "TXT180 Has the Best Short Codes Available + Great Customer Service"

February 12, 2019

5.0

Customer service is great, I like the month to month plans - I would like to see more plans that are smaller, less expensive or a la carte. When starting out, your contact base can be smaller and each month lots of messages and minutes go unused. Otherwise I am looking forward to MMS when available.

Pros

Dashboard and App are Full Featured. Ability to select short code and subsequent lists. 2 way communication with customers

Cons

The app and especially the web app is a little clunky and could use a refresh. It takes a bit more of a learning curve than other programs but is functional. I would like to see a better/easier to use interface and setup within both apps. Also the ability to stack two or more messages to not have to abbreviate the heck out of messages - 140 is just too few sometimes. I would like to see MMS not just SMS

Review Source

Response from TXT180

February 14, 2019

Thank you for your review and feedback, Bruce! We love hearing what our customers would like to see happen. We have scheduled changes for the web app and the web version of the dashboard and we plan on adding MMS in the future. Thank you for your business.

rJ

regina J.  
owner/operator  
Food & Beverages  
Used the software for: 2+ years

### "I began using TXT180 to keep in touch with my customers and make weekly orders of my drinks easy."

April 7, 2018

5.0

It allows me to schedule weekly order messages and free up time!!!

Pros

It's very easy to use. If I've had any questions customer service was quick to respond and solve it

Cons

I wish I could use emojis within my text messages. You must make changes to any scheduled messages at least the day before they are scheduled for delivery.

Review Source

SBL

Sarah Beth L.  
Office Manager  
  
Used the software for: 6-12 months

### "Amazing service with exceptional results. "

April 5, 2018

5.0

Pros

Ease of use to send to individual or in groups. Customers enjoy receiving text messages about their vehicles and special coupon offers.

Cons

No cons. I truly believe that the system has been amazing for our company and has aided us in keeping up with the current times.

Review Source

CG

Cesar G.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "TXT180 IS AWESOME "

July 22, 2019

5.0

DONT HAVE TO ANSWER ROBOCALLS ANYMORE BECAUSE MY CLIENTS TEXT ME DIRECTLY AND I KNOW WHO THEY ARE

Pros

It allows my customers to contact me without having to give out my private phone number

Cons

Nothing its AWESOME!!! IT WORKS PERFECTLY AND IS A GREAT WAY TO SHARE YOUR BUSINESS INFORMATION AND PROMOTIONS

Reason for choosing TXT180

Pice and convenience

Review Source

Response from TXT180

July 26, 2019

Thank you for your great review, Cesar! We're happy to hear that TXT180 works great for your business needs! We appreciate your business and feedback.

TK

Tatiana K.  
Senior Account Manager  
  
Used the software for: 2+ years

### "Use this approx. one a week in the summer time and love it "

April 9, 2018

5.0

Pros

We use this software to send text message updates to a small group of people once a week in the summer time and find it very easy to use, efficient and cost effective.

Cons

We use the software pretty minimally, so really don't have anything to complain about! works perfectly for what we use it for!

Review Source

MW

Maisie W.  
PR  
Construction  
Used the software for: Less than 6 months

### "User-friendly text service! "

July 22, 2019

5.0

Txt180 is reliable. No technology issues or bugs.

Pros

I love using TXT180 because it's so easy to use. Thus far, I have not had a single issue and the staff has been incredibly helpful. I will definitely continue to keep using this service.

Cons

I don't have any issues with this software.

Review Source

Response from TXT180

July 26, 2019

Thank you for your TXT180 review, Maisie! We're happy to hear that it works great and that you have found it to be user-friendly. We appreciate your business and feedback!

KW

Kathy W.  
Business Manager  
  
Used the software for: 2+ years

### "As a church, this makes a great way to reach out to a lot of people quickly with a short message."

April 12, 2018

5.0

Pros

It's easy to use and reasonably priced. The customer service has been very helpful the few times we have needed them.

Cons

The message has to be condensed to fit in the limited character count. It' s usually enough space but sometimes we have to be creative with our message to get it to fit.

Review Source

VR

Verified Reviewer  
Academic Success Coach  
Education Management  
Used the software for: Less than 6 months

### "Still getting to know TXT180"

February 2, 2019

3.0

I like that I can reach out to clients easily via text.

Pros

I like that it's fairly to use. I like how they show you a screen shot of what your message will look like to readers.

Cons

I don't like how it's default is to mountain time.

Review Source

Response from TXT180

February 4, 2019

Thank you for taking your time to review TXT180! We have it in our plans to change the default message time to be set to whichever time zone you prefer and appreciate your feedback.

Travis S.  
Graphic Designer  
Real Estate  
Used the software for: Less than 6 months

### "User friendly and great customer service. "

April 5, 2018

4.0

Pros

Very simple and easy to use interface for following up with contacts, and blasting out information! Not to mention they have great customer service.

Cons

I would love a more affordable option for using multiple keywords. We would like to use it them on multiple available properties for potential buyers to receive basic information on our available homes.

Review Source

JA

Joe A.  
Owner  
  
Used the software for: 1-2 years

### "Easy to use"

April 6, 2018

4.0

Pros

Anyone can use text 180 can use and we're on road at work in car does not take long to submit text !

Cons

No problem with using every time used it worked fine no problems text always went thru hopefully be able to send more text out monthly

Review Source

VR

Verified Reviewer  
Director of Youth and Young Adult Ministries  
  
Used the software for: 1-2 years

### "Very basic software. Not super easy to use, but functional. "

April 5, 2018

3.0

Pros

It's dependable and functional. It's very basic, so people with basic computer skills would be able to use it.

Cons

Gathering information and building lists is not easy or intuitive. Keeping information up to date time intensive.

Review Source

CA

Carl A.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "First Few Weeks"

July 22, 2019

4.0

We are trying to get more customer traffic into our restaurant by offering specials only available to those on the text message list. There has been some positive reaction but we haven't been using it long enough to measure the level of success of the campaigns.

Pros

Pretty easy to use, interface is fairly intuitive. Overall, it does everything I wanted and expected for a reasonable price.

Cons

Honestly, I don't have enough experience with the interface to think of something to complain about. Give me time! ;-)

Reason for choosing TXT180

It seemed to be the simplest interface and the most reasonable price.

Review Source

Response from TXT180

July 26, 2019

Thank you for your review, Carl. If you would like one-on-one help with ideas and materials to integrate your text club into your restaurant, reply to me directly, and I can work with you to optimize your account. We appreciate your business and feedback!

Harry U.  
Group Leader  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great value!"

July 15, 2019

5.0

We needed an easy way for event attendees to register with us and get on our mailing list. With TXT180, right at the event, they can text a keyword to a short number, receive a link to a short form we created and we get all the information with no registration lines or other delays. Perfect solution at a very reasonable price!

Pros

I was looking for a reasonably priced Text Autoresponder solution for my non-profit organization and did a lot of hunting around. This turned out to give me everything I needed, easy to use, and at a great price.

Cons

No negatives that I can see so far... it's been easy to use and it's reliable.

Review Source

Response from TXT180

July 17, 2019

Harry, Thank you for taking the time to review TXT180! We are happy to hear that the text software is working great for your needs and is easy to use. We appreciate your business.

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