# Page 7 | TXT180 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is TXT180 the right SMS Marketing solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145844/TXT180/reviews

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TXT180

4.7 (263)

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Last updated March 13th, 2026

# Page 7 - Reviews of TXT180

## Showing most helpful reviews

Showing 151-175 of 263 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AO

Ashley O.  
Owner  
Retail  
Used the software for: 6-12 months

### "I've had no issues with the website; easy to use. "

April 5, 2018

5.0

It's allowed me to reach my customers to ensure they know about a sale or promo.

Pros

Love that you now have an app for use! Makes it so much easier to use! I like that you can autoschedule texts; I have that set for once a week to do

Cons

I wish you could add an URL link to messages sent out. That's the only complaint that I have heard from my customers.

Review Source

DS

Debbie S.  
Secretary  
Civic & Social Organization  
Used the software for: 2+ years

### "Great for neighborhood communication "

February 3, 2019

5.0

It works for us. Fast and easy to use

Pros

We use this for our HOA community updates for events, Emergancy and holiday wishes

Cons

I would like to copy and paste since we do sayings and the can be long

Review Source

MG

Miguel G.  
Senior Programmer  
Entertainment  
Used the software for: 6-12 months

### "Easy SMS marketing"

November 29, 2019

5.0

We wanted to tell our customers if we were having a discount on any item. Since this discounts only take place for a few hours, sending an SMS seemed like a good option, and it was!

Pros

You can just send an SMS message to a lot of your customers in a blink. It gets to everyone, and it has been tested that most of the people will read it right away. It's a very secure way to communicate with your clients.

Cons

Nothing, it's very easy to use, very fast, there is nothing to complaint here. Just send any sms , at any moment.

Review Source

RR

Rey R.  
Owner  
  
Used the software for: 1-2 years

### "One of the best services "

April 9, 2018

5.0

Pros

Easy to use and very affordable I like using this software because I log in, set up and do what I need to do. Since I signed up it's been the best software ever.

Cons

I have no complaints whatsoever the software is easy to use and I can access it whenever I need. But I wish they had an app that I could use on my iPhone.

Review Source

KM

Kandice M.  
President  
  
Used the software for: 2+ years

### "Functional but a little clunky"

April 5, 2018

3.0

Pros

I like the price point and the improvements that have been made over the past 2 years - it's much easier to use! I also like that you can preview what's being sent.

Cons

I have noticed weird bugs here and there - scheduled texts not sending at the time I chose, etc. It's also annoying that the time zone sometimes changes/defaults back to mountain time.

Review Source

CC

CHARLES C.  
Agent  
Insurance  
Used the software for: 1-2 years

### "Charles"

February 1, 2019

3.0

Pros

I like the text blast TXT180 is an easy way to send text messages to lots of customers at one time, the only thing I don't like is the 140 limited of characters for each message

Cons

One thing I don't like is the 140 limited of characters for each message and is no way to know when someone opts out

Review Source

Response from TXT180

February 4, 2019

Hi Charles, thank you for taking the time to review TXT180! The 160 max character amount is a shortcode limitation for SMS. We are hoping that will change soon. Also, you can choose to have opt-outs sent to your email or view the opt-in/opt-out report in your dashboard.

NC

Natosha C.  
CEO  
Printing  
Used the software for: Less than 6 months

### "The Cooke Co LOVES TXT180!"

July 15, 2019

5.0

Pros

We have increased loyalty and purchases by utilizing TXT180! Easy to use, very reasonably priced, and a GAME CHANGER in my marketing plan.

Cons

The only thing that could possibly make this service better is to somehow use a photo in our texts!

Review Source

Response from TXT180

July 22, 2019

Thank you for your review, Natosha! We're happy to hear that text has been a game-changer for your business! We will be adding MMS messaging shortly and those will have the capability to send photos/media and have a 1,600 character count. We appreciate your business and feedback.

SE

SheNesia E.  
CEO/FOUNDER  
Consumer Services  
Used the software for: Less than 6 months

### "Great application"

August 6, 2019

5.0

Pros

it is very easy to use and navigate for the beginner

Cons

There are a lot of tools to use and learn in a month

Review Source

Response from TXT180

August 7, 2019

Thank you for your review, SheNesia. We are happy the dashboard has been easy to navigate and use. We agree, there are a lot of features and tools to learn along the way. If you're ever wanting one-on-one help with which ones to integrate for your specific business needs, please either email me or reach out to support and we'll be happy to help expedite the learning process for you. We appreciate your business and feedback.

AF

Aarian F.  
Pastor of Marketing  
Religious Institutions  
Used the software for: Less than 6 months

### "Affordable & Full of Potential"

February 12, 2019

4.0

Pros

I like the ease of use. It is not hard to work the application because the dashboard gives you all the options that you need to get straight to the several functions.

Cons

I do wish that there were more integrations and other features that enhance the overall use of the application, but I'm sure with time the developers and creators will enhance those.

Review Source

Response from TXT180

February 18, 2019

Hi Aarian, thanks for taking the time to review us. We would love to hear what other features and integrations you are hoping to see if you would like to give us further feedback, please email our Marketing Director at amberc@txt180.com. We want to build all of the tools that our clients would find most beneficial. We appreciate all of your feedback.

BM

Brittany M.  
Manager of Client Relations  
  
Used the software for: Less than 6 months

### "It has been very user friendly "

April 5, 2018

5.0

Pros

The ability to use one keyword with several extensions has been extremely beneficial to what we use the platform for!

Cons

I don't have any cons thus far. I only use the platform/software for one purpose and that is to generate new text opt ins for future marketing purposes.

Review Source

PB

Pat B.  
E-commerce Manager  
  
Used the software for: 6-12 months

### "Great program. I use it to text my customers so they know when we are offering free delivery."

April 5, 2018

5.0

Pros

Easy to use software that isn't too complex to teach others. I liked the saved templates and can put messages in the que to send later.

Cons

I enjoy this software and have no complaints. it works everytime and easy to use and setup templates. no issues at all.

Review Source

TT

Toya T.  
CEO  
E-Learning  
Used the software for: Less than 6 months

### "AWESOME "

February 1, 2019

5.0

N/a

Pros

I LOVE this product. It’s simple and easy to use. I recommend this to everyone to use especially if you have a business

Cons

There isn’t anything I dislike about it

Review Source

Response from TXT180

February 4, 2019

Thank you for your review, Toya! Our team is happy to hear that you love the product and we appreciate your business.

IR

Ivan R.  
Marketing Manager  
  
Used the software for: 6-12 months

### "It's simple to use, but still too basic"

April 12, 2018

3.0

Easy way to get people's phone number

Pros

It is very simple to use, it won't take you long to learn how to use it and the different functions it has.

Cons

it's very limited in terms of integration with other platforms and it won't really let you do much in order to take the info/contacts to the next level

Review Source

KW

Katherine W.  
Ceo  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Not to shabby "

February 8, 2019

4.0

Pros

Pretty easy to use, even for a non-tech Davy person

Cons

I really wish there were more features like picture or video messaging

Review Source

Response from TXT180

February 13, 2019

Thank you for taking the time to review us, Katherine! We appreciate your feedback and we are looking to add picture/video messaging in the near future.

JL

Jeffrey L.  
NA  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great product."

August 5, 2019

4.0

Pros

Website is easy to use. The app for iPhone is a nice addition and makes it easy to use this service.

Cons

Reporting and import / export features need improvement.

Review Source

Response from TXT180

August 6, 2019

Thank you for your review, Jeffrey. We are happy to hear that it is easy to use and that you enjoy the iPhone app. If you wouldn't mind reaching out to me directly about what other things you'd like to see happen with the reporting and import features, that'd be great. We really appreciate your input.

KR

Katie R.  
Director of Marketing & Development  
Events Services  
Used the software for: 6-12 months

### "So happy! Best text service for our company!"

April 9, 2018

5.0

Great price, and not only that it had us up and running in no time, with the ability to send our vendors notifications in real time while they are at the markets or on their way! Saves a lot of people a lot of time!

Pros

The ease of use & how well it functions for our vendors! We were up and operating within minutes, and it gives us the best advantage in getting our vendors info via text! It has revolutionized how we communicate with our vendors!

Cons

I do not have anything at this time that we do not like. If at any point in the near future we run into any issues that limit our ability to use the text program, I will amend my review.

Review Source

CO

Connie O.  
Owner  
  
Used the software for: 2+ years

### "It is very easy to use."

April 5, 2018

5.0

Pros

I like the ability to set up texts ahead of time to go out To my clients. The amount of characters allowed is also perfect so my texts are not too wordy.

Cons

The price. I can use remind 101 for free. I also wish it was unlimited so I could use it more without having to spend more.

Review Source

VK

Victoria K.  
Owner  
Education Management  
Used the software for: Less than 6 months

### "Text message"

July 16, 2019

5.0

Pros

I love how easy it is to use. It’s a very helpful tool for my business.

Cons

I wish I could send longer messages or that my business tagline could automatically be added without it being counted in my text count.

Review Source

Response from TXT180

July 22, 2019

Thank you for your review, Victoria! We're happy to hear that text is working well for your business. We will be adding MMS soon and those will have the capability to add media and have 1,600 character count. We appreciate your business.

KW

Kita W.  
Owner  
  
Used the software for: Less than 6 months

### "It was a good option that I chose because it wa very easy to communicate with my customers "

April 10, 2018

5.0

Pros

That I sent one message to over 100 people at a time and did daily drawings about updates and upcoming events in the city

Cons

That you can't use emojis and smiley faces because that is a good way or form of communication theses days

Review Source

VR

Verified Reviewer  
Creative & Digital Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Easiest Text To Win"

February 8, 2019

5.0

Using it in 2019 for some sweet campaigns.

Pros

Very easy to use and setup, support staff is pretty amazing not that I really needed much help with the clean process flow.

Cons

Why didn't I know about this software sooner, referred from a friend.

Review Source

Response from TXT180

February 13, 2019

Thank you for taking the time to review TXT180! Our team is happy to hear that the service is working well for you and we are glad to have you as a client.

KS

Kerri S.  
Marketing Manager  
  
Used the software for: 1-2 years

### "Love txt 180. We use this as a staff communication tool to get the message out quickly and easily."

April 5, 2018

5.0

Pros

It's easy to use! I can get a message to our staff quickly. I'm also able to assign our staff to branches so if I have to get a message out to one branch, I can do so without texting everyone.

Cons

I have not found anything that I don't like about the system. Our staff does not like that they have to sign up and would just rather have us put their number in. For possible data costs on their end, we make them do the sign up.

Review Source

ML

Meghan L.  
Assistant Director  
  
Used the software for: 2+ years

### "We love txt180. It has a very user friendly format. "

April 10, 2018

5.0

Pros

I like the ability to schedule text alerts on the calendar. This streamlines the process of reminders.

Cons

There isn't much I don't like! Perhaps a slightly long character limit on messages would be helpful but otherwise the ease of which the system is set up is great.

Review Source

JT

John T.  
Owner  
  
Used the software for: 6-12 months

### "Its decent I'd like to see more features"

April 5, 2018

3.0

Pros

Ease of use, very similar to start up and send messages which is very good for my business. So that I like a lot.

Cons

The fact you can't use emojis and I think its expensive for what it is. It should be chapear than current price.

Review Source

DW

Debra W.  
Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Text180 has increased my business "

February 1, 2019

5.0

Overall has been pretty good

Pros

Using text 180 has kept my clients informed and keep coming back

Cons

Maybe a bit pricey the more messages you have

Review Source

Response from TXT180

February 5, 2019

Thank you for taking the time to review us, Debra! We are happy to hear that using TXT180 has kept you clients coming back and helped to communication with them.

CH

Chevy H.  
Reiki practitioner  
Individual & Family Services  
Used the software for: Less than 6 months

### "Effective & efficient "

July 29, 2019

4.0

It’s a great way to market and grab new clients on the go

Pros

It allows me to reach my clients when social media is down

Cons

The messages have to be under a limit which restricts what I’m trying to announce

Review Source

Response from TXT180

July 31, 2019

Thank you for your review, Chevy. We are happy to hear that it works great for you. We will be adding MMS messaging in October which will allow for much longer messages (up to 1,600 characters). We appreciate your business and feedback.

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