Who Uses This Software?

Mozeo serves clients of all sizes in various markets throughout the US and Canada.


Average Ratings

22 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/one-time
    See pricing details
  • Pricing Details
    5¢ per message add-ons available
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Mozeo
  • www.mozeo.com
  • Founded 2007
  • United States

About Mozeo

Mozeo has been helping organizations of all types since 2007. With an award-winning dashboard and proven platform, we can help you turbocharge your marketing and communications. Serving over 45,000 clients, Mozeo provides for household names such as Lego and Dewalt, as well as small businesses - like the burrito shop around the corner.


Mozeo Features

  • Channel Attribution
  • Contextual Targeting
  • Coupons
  • Email Marketing
  • Engagement Monitoring
  • Location-Based Marketing
  • Push Notifications
  • Text Messaging
  • Text-to-Win
  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

Mozeo Reviews Recently Reviewed!


I've been happy with the product.

May 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's user-friendly, has an easy way to update and keep track of contacts. You can import from CSV or update users one and a time.

Cons: It has some glitches sometimes when sending text messages that are scheduled. It seems like the schedule portion is the problem

Overall: A way to be able to communicate on a larger scale with our users via text.

Having a text message system has helped my dry cleaning and laundry delivery business tremendously.

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It keeps a database of all my text recipients and I can easily blast a text to all of them, if needed, or individually.

Cons: The text are limited in number of characters, which can be restrictive at times. But they've made some changes which allow you to double up on characters.

Overall: It has streamlined communications with my customers. The customers love it.

We have found that texting greatly improves our sales and our customers love it

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, has made a huge difference in sales and we can target each individual location with sales and promotions

Cons: I hate that there is not an app for this program. I check stuff on my phone all the time and it would be fabulous if I could do it with an app

Overall: increased sales

Top Notch Customer Service

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use... I've had to use customer service several times and they were extremely responsive and helpful!

Cons: I really can't think of anything that I dislike about using this software. Everything is very user friendly.

It is a good product, it can be great

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its very effective, everybody can handle it, you cut off the hassle of making a long phone call, with this you get to the point

Cons: The intake of information es to long, feeding with this information and then going to the sending a text to many steps

Overall: The best part is that its incredibly effective

This app is a definite go to for me. I use it religiously because it works.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use when sending video and flyers. Getting notified when someone responds to Mozeo is absolutely convenient. Phone accessibility and ease of use helps tremendously when on the go.

Cons: not Sure yet. I can't speak against something unless I have issues. The only issue I had was self induced. If I had listened from the beginning, there would not have been an issue.

Overall: I'm able to send and receive information connecting with ease. For a busybody who is away from a desk on the regular, it can't be beaten. This is the third app that I tried and by far the best. I will be staying with Mozeo because it works with what I do.

Convenient & affordable

May 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mass text messages to all clients is extremely fast and easy. Adding & removing contacts is quick. Never had an issue requiring customer service.

Cons: Not able to select multiple contacts to create a group w/ ease. Sorting contacts doesn't work well either. Would like opt out notifications.

Overall: Convenience

Excellent marketing tool for the right price

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use interface makes sending text message very easy and fast. I appreciate that I can cut and paste old messages and then edit so I don't have to retype everything. easy search function for customer info.

Cons: customers state they have tried unsuccessfully to un-enroll using the STOP function. we end up going in to manually unenroll them.

Does a great job reminding my clients about payments etc

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate, great price for text messages, keeps all clients phone numbers in tact, and just overall easy

Cons: Nothing really, I think that the software is perfect for a small business like mine. Easy to use and great price

Very helpful for my company's business to run smoothly.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Now that picture messages have been added to the software, it's a great tool to use as a texting device, not having to use your own phone.

Cons: I don't like that there are a limited number of words per text message, it's frustrating to have to send more than one message broken apart.

Easy to use

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the recurring message feature. Set up various messages to be sent out every week. Set it up and no more thinking. The software is easily accessible, easy to use and easy to understand

Cons: People opting out of the service. To be fair, this is not the software's fault. I would like to be able to send longer messages....I wish the program allowed more characters.

Overall: Promotion of scheduled events. Weekly marketing. We are able to send a message out on a whim if need be.

Great Mass Text Messaging Company, was able to send out thousands of texts to clients

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple and easy to use . Straight forward, does the job and the price is awesome . Also, I liked the fact that i was able to use a local number with the account to make it more authentic . And I like the new feature now that exceeds 160 characters .

Cons: The user interface is wonky at best . I also accidentally sent out a text message to EVERYONE in my address book, and the second I noticed I did it, there was no way to "cancel" or "undo" my action. This was extremely embarrassing. I will have to be more careful next time, but there should be an emergency stop button in my opinion .

Overall: it was a huge time saver, and I was able to reach out to thousands of people via text message with one simple message .

We love Mozeo!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: After working with another texting platform, we are so happy to find Mozeo. Easy to use, awesome client care, with all the features we need to connect with our clients daily.

Cons: We have had no issues. If there is ever an error, the Mozeo team is very quick to get back to us with a resolution.

Mozeo is a very reliable service with great customer support. No problem getting questions answered

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and very simple to navigate.
Text messages are sent fast, never heard of a text not being received.
The cost is easy to manage for a small business (pay as go or as needed)

Cons: Cannot target a certain group(s) or list with text messaging, must text entire list.
Does not identify the person texting you back on email the notification.
Cannot not respond to emailed text when away from your computer.

Overall: I'm able to reach/contact my clients quickly and receive better communication back from them.

Mozeo has really helped me with staffing cases efficiently and easily.

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best thing I love about the system is the groups option - I do not need to send out a message to all my contacts at same time.

Cons: Since I send out multiple messages per day, I do not like the way the replies come in. There's no way to see to which message a provider is replying "yes" to. If you can find a way to have the messages be received in a way that I know to which message it corresponds to, that will be very helpful.
Another thing would be for the system to let us know when a provider opts out of text or email. It is not clear enough. And if someone did opt out, how does she opt back in without me having to delete and re-add the contact?
Third, very little character limit when texting individually with providers.
Lastly, the emails should have option to have regular text bodies...not sections and stuff.

Mozeo is easy to use and effective!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The functionality is seamless and I like that replies are organized in one place. It is also easy to add new contacts and segment into groups. I also like that the text comes from a real number!

Cons: I have no complaints! However, a mobile app for sending and communicating could be cool! I have seen a couple of other options recently with this feature.

Overall: Communication is seamless!

We love using Mozeo for our patient reminders!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very user friendly. We find it very easy to use and navigate. We have never had any problems or concerns. When we have had questions in the past, you guys were very fast to respond and help with any questions.

Cons: Maye a different short cut from adding a contact to directly texting them. Seems like you have to make a few extra clicks that are not necessary. If you could add the contact then have the button to text them there, we could save a little time.

Overall good experience.

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use. Campaigns have been running seemlessly and delivering to customer as they should be. Performance and metrics have all been solid and is a great addition to our marketing efforts for 2018.

Cons: Missing the ability to export contacts on my own. Also the ability to do mms would be good. Having the ability to send images as mms is something we are really missing to take the text campaigns to the next level.

Great service for the price. Text keyword registration is very useful.

Feb 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the pay and text as you go model that lets you purchase texts in bulk and schedule texts to be sent out to all of the people who have registered using your dedicated purchased keywords. We use this for registering participants for particular marketing advertisements.

Cons: The short code number is shared by several businesses, so if the people registering with your keywords mistype them they will inadvertently be interacting with other businesses. Also, the dashboard interface is awkward when trying to see if people have tried to contact you via the conversations section.

Easy to use for text campaigns

Jan 02, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: My company uses this product solely for text message campaigns and it works great. The dashboard is very easy to work through and understand. Uploading contacts to a list is also very simple. I was worried at first that it would take several minutes or even hours for contacts to successfully load to a list, to my surprise it only takes a couple seconds. Helps eliminate down time. When creating a text message, Mozeo makes it very easy to add an external link and Mozeo helps me keep track of how many characters I have left in a message before I reach my maximum allotted characters. I also like that I can see individual's responses. Whether they have questions, comments or concerns - I am able to quickly respond to that person via another text in a couple minutes.

Cons: When I am about to send a text message, I have the choice to "send to groups" to my message...on that following page it would be so appreciated if I could see how many people are in each group. A little number in bold next to each list so I can see when I combine certain contact group lists how many people I am sending to. I would also like more in depth reports on each text campaign. The "My Reports" section of Mozeo only lets me see reports based on a time frame. Sometimes I send three or four text campaigns in one day. I'd like to see each individual campaign's report - not all three or four text message reports as a whole.

Overall: People these days don't answer their phones and I don't want my messages to get lost in a sea of emails for our candidates. Mozeo lets me text someone right away and get their attention. I get much higher response rates via text message campaigns.

Mass Texting without Monthly reoccurring fees

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money

Pros: 25 dollars for a keyword and you are set. Many other websites may have cheaper per/text pricing. However, they charge monthly fees for use of a keyword. In the long run is can cost more. This is a good option if you want to text, but have downtime between text messages

Cons: It would be nice if they could increase length of message. Some competitors allow for longer messages. Also, they can do email, but buying a unique email IP is on the high side.

It is easy to use for texting our members

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Real easy to use, no waiting, just upload your list and pick what you want to text and send. Also, you can schedule what you want to send.

Cons: Minor thing, you need to use the Mozeo template to upload your data. The template is in a CSV format, so you will need Excel or something to open it.

Overall: The scheduling part helped out the most.