Who Uses This Software?

Small-to-medium businesses and local franchises.


Average Ratings

47 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    1,000 Messages 1 Keyword MMS enabled
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • EZ Texting
  • www.eztexting.com
  • Founded 2004
  • United States

About EZ Texting

With 160,000+ successful customers having sent more than 4 billion messages, EZ Texting is recognized as the #1 SMS marketing software. We offer a text marketing service that is easy to use, highly affordable and consistently reliable. Get started in 5 minutes or less. No coding required. Discounts of up to 20% available.


EZ Texting Features

  • 2-Way Messaging
  • Contact Management
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win
  • Channel Attribution
  • Contextual Targeting
  • Coupons
  • Email Marketing
  • Engagement Monitoring
  • Location-Based Marketing
  • Push Notifications
  • Text Messaging
  • Text-to-Win

EZ Texting Reviews Recently Reviewed!


There is better out there

Aug 15, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is a great introductory level system, good for businesses or companys that have less that 100 contacts.

Cons: If you are looking for something to use to run customer loyalty campaigns or reminders, I would try to find something else. Can get very messy if it is unorganized. There is no text automation or schedules. If you do not not create a group to text and enter each person into that group. Every phone number you have you must create a contact for and subsequently add them to where they need to go, this gets tedious with large contact lists especially since there is no way to upload data. It can get expensive, payment is based off how many "points" you buy and each SMS will cost you points. If you send about one SMS a week you will need to buy more points frequently.

Vendor Response

by EZ Texting on August 23, 2018

Thank you for your review.

All accounts are equipped with Reminder and Drip Campaign functionality, as well as options to save commonly used templates and large contact uploads with online templates for greater ease of use.

IĀæd strongly suggest you speak with our Client Success Team - they can provide tutorials, share best practices and help implement proven SMS strategies. In fact, they'll also provide guidance on how to reduce your costs with monthly plan based on your anticipated usage.

I invite you to give us a call at 424-268-8965.

Happy to work with you moving forward!

Capterra loader

Beware: Your Unused Credits Expire!

Feb 11, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It's relatively easy to learn how to use and the customer service chat works very quickly.

Cons: BEWARE: If you don't use your credits within 12 months they will expire (in other words: if you don't text the entire amount of times/numbers that you have paid for within 12 months you're outta luck-- or money rather). Our company only lost about $100 but I imagine it could be alot more, depending on how much you are planning to text. When I called to try and figure out where all of my missing credits were, they offered to add the equivalent of $25 back to my account. This is technology- there is no reason why they couldn't just give me back all that I paid for, that was unused, as a one time courtesy. I was on a default setting to keep adding credits to my account when I got to a certain number. Don't get me wrong, I should have read the fine print, but NOBODY wants to pay for something that they don't get to use. If I wanted to do that, I would join a gym.

Overall: Mass texting is a great business solution but I would be looking for another company to work with if it weren't basically impossible to do that without losing all of our following. Once you start with them, I don't see how you could ever switch to another company, so do your research.

The other major con of EZ TEXT is that you can only run one company per account. So say for example, you own more than one restaurant and you need more than one account to sent out messages- you would have to have two separate accounts with this platform.

Vendor Response

by EZ Texting on February 14, 2019

Tiffany, sorry to hear about your credits expiring. We understand your frustration and invite you to reach out to our Account Management and Support Teams to discuss the specifics of our your account and help insure you're maximizing its most powerful tools too!

Also, we love having multiple businesses run from a single account. In fact, our most successful clients are small to medium size business owners that utilize a single account to communicate with their customers across multiple locations. We also offer a white label solution that allows our clients to create and assign as many accounts as needed.
Please know that we're here to help and available Monday through Friday, 9am to 8pm EST at (800)753-5732

The Great Automator!

Jan 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a labor saver!

Cons: A slightly circumvolution method of editing/amending scheduled texts, but a minor con in my eyes.

Overall: If that's even a word! ... EzTexting has been great at keeping in touch with my clients and students no matter how near or far they may be. I teach several classes weekly and sending out reminders to sign-up has never been easier with it's scheduler. Just create the message and then select the day(s), time, and frequency and EzTexting does the rest. I dinged one star on ease of use because once you schedule a recurring text, it becomes a bit difficult if you want to amend it in some way be it the message, day, or time. I've also been able to use it for contests and to gauge opinions of several people at once instead of individually messaging them. If you're not already using EzTexting, I'd recommend you give it a try. If you're a smaller business or just getting started like I was, the free account is very generous. The one time I had to contact customer support was due to some glitch and they were very helpful.

Recommendations to other buyers: Great piece of software to start playing with SMS marketing!

The Best Pro is in their Name! So Easy to Use!

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: If you need to send a marketing message, a coupon for tracking purposes, or want to hear back directly from your customers, this is the best software on the market for those needs! I suggest creating a campaign around texting and offer discounts and coupons with codes you can track to see when is the best time for delivery, etc. and that is so super easy with EZ!

Pros: This software is so very easy to use - for any level of marketing experience. Anyone trying to reach a mass amount of customers with one simple message should really consider texting software and EZ Texting is the best out there, hands down!

Cons: I would like for there to be a way to send pictures universally through this software and there currently is not.

Money RIPPERS...extravagant expensive.. Really BAD .. THEY WILL RIP YOU..

Apr 16, 2019
3/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Look for other Companies such as TWILIO, TXT180, TellMyCell. BUT not THESE PEOPLE "EZ Texting"

OVERALL>> Extremely expensive. You will be forced to pay the EXTRA $$$$...

Be aware: They have 2 or 3 companies under names as EZ texting or MOBOMIX. First, they will drop the price to win your confidence and then you will be Robbed in the BRIGHT DAYLIGHT.

HIGHLY Recommended to Avoid Them.

Cons: Scammers, Fake, THE MOST EXPENSIVE, unreliable, BAD ACCOUNT REPS.

what else .. for a bad company or team of thugs

Overall: I beg you (Who is reading this - AVOID THEM )

I have been their customers for 2+ years and I have started at a low package. without any notification or anything I was robbed in the BRIGHT DAYLIGHT and

Vendor Response

by EZ Texting on April 19, 2019

Hi Satpal, we value your feedback and we sincerely apologize that you've had a bad experience. We understand that there may be things in the accounts that customers would like changes to and we are always striving to improve our process and service.

We understand your frustration with the expiration of your credits, however, it's is a standard part of our Terms of Service that credits do expire within a certain period of time. As referenced in the last discussion, we're always happy to work to find an equitable solution for both yourself and our company. If you'd like, we're happy to have a manager reach out and discuss those options with you.

Incredibly valuable, easy, fast, free!

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the most that this software is free to use. Your company gets a certain number of text messages per month it can use for free before having to update to a paid version. It is incredibly easy to send and receive text messages. It is also much easier to type messages on a keyboard than on a phone. You can send mass texts and you can schedule them, which is really neat. It is fast with minimal loading times. The layout is easy. Without any experience and little instruction, my company was using this software to send out scheduled follow-up text messages without any issues.

Cons: I like the least the fact that each text is limited to a certain amount (I believe it's 160) characters. However, I understand their reasoning behind it. I have no complaints!

Overall: A platform for totally FREE texting for clients, as opposed to using an employee's cell phone. I also benefited from the ease of use, the speed of the software, the overall functionality, and the ability to schedule texts and send to several numbers at once. 10/10!

It's still early, but the onboarding process to effectively utilize this service was great.

Jul 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity of Txt's to clients, and the customer experience provided by EZ Texting. When I signed in, my first time, the AE had listened closely enough to have the different "groups" I'd be texting already preloaded in my "New Contact" template. She made things so easy. I think this system has room for me to grow with videos, pics and such too.

Cons: Although I don't worry over this, I still don't understand differences between the MMS and SMS texting with this service even after asking in the chatbox area. I don't know if I am charged two credits for including a vid/pic or not. This could be MY fault, as I'm not too tech savvy. I need to inquire again.

Overall: Again, it's still early, but I think it will help me maintain value added contact with current clients and those I'd like to be clients.

Very helpful!

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This program is a great tool for when reaching out to clients. It is very hard to get a response from emails and being able to text clients, sending out reminders and information quick is exactly what we want and are happy with! Its easy to use also which is a big plus!

Cons: We have been using the system for 6 months and have no issues. The systems has been working great.

Good mass texting service for the price

Apr 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software allows us to easily mass text our clients for a very low cost, and it can merge information like their first name, etc.

Cons: I wish that responses could go to your email rather than the EZ Texting inbox, because that makes it easy to miss them. Also, I wish it integrated with other software so that, for instance, when we update a person's phone number in our CRM it would also update it in EZ Text.

Good choice for mass texting

Oct 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It was a quick process to send a mass text, and will automatically remove people who want to stop or cancel when they send the "stop" or "cancel" message.

We had a question about sending a test of the text, and customer service replied quickly - they were helpful.

Cons: I wish there was a built-in test function, so that you didn't have to send a separate message just to one or two people to test something out. We were worried that in re-typing the message, or copying and pasting the message, the link might break or be copied wrong. Not a huge deal, but would be a nice feature.

Overall: Overall it's been a positive experience, and they seem to make improvements regularly. I haven't used many other texting systems, but I would recommend this one to someone looking.

Easy to Use

Sep 07, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software has made it so easy to send out marketing texts. The price of this product is worth every penny.

Cons: EZ Texting doesn't have a lot of bells and whistles, so if this is what you are looking for this is probably not the product. However, for quick and easy this is great.

Easy to use and a great way to reach our consumer.

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I can do everything on my own without having to have someone else manage or handle. It is a really great way to connect.

Cons: Honestly I don't have really any negative feedback. Easy to reach customer service when I need to so all around pretty happy customer.

EZ Texting is excellent tool to send out simple notifications via SMS text message.

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We allow customers to opt-in to receive SMS text message notifications instead of email. EZ Texting allows us to have an opt-in feature that is completely automated so we don't have to babysit it, or manually enter people into the group to receive messages. EZ Texting allows us to put together and send out text message in a few minutes. Very straight-forward and intuitive interface. It allows our customers to send text messages back to us.

Cons: EZ Texting is a very straight-forward, intuitive tool for sending SMS text messages. I would like to see it allow more texts to be sent on a monthly basis for free, but love using the tool.

Overall: Higher response rates over email

Low cost or free

Intuitive and easy to use

Capterra loader

Message tool for improve your business

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This tool is amazing, I never thought that message tool nowadays it could be so useful, you can improve your business sending and be receiving text of a specific topic, you are able to reach more people because this technology is more friendly than use a social network, and you can save money with their plans, because you can send thousands of sms with only one pay.

Cons: It is a little expensive because they do not have an annual subscription, you have to pay your plan monthly, and that can be a lot of money if you manage a small business.

Vendor Response

by EZ Texting on March 21, 2018

Thank you for taking the time to review EZ Texting! We take these reviews very seriously and we appreciate the feedback. We are so happy to hear that you have found us useful for your small business! In response to your cons, we actually do offer annual plans and pricing. Please give us a call at 800-753-5732 and our team will help find the right annual plan for you!

Very easy to use. Effective and quick way to communicate with various groups.

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate. Need little to none customer service. Thanks for service it has made a huge difference in communicating with my audience.

Cons: others use the same keywords...

Best of all the text companies to use. The five the most for your money and their costs are the lowe

May 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Lowest cost compared to all the other and they give the most. They actually work with some of the nation's largest brands as they are BY FAR he best for your money

Cons: I am a perfectionist and so this may surprise you.... but there is not one con. I would know after using 3 other next services and EZtexting blows everyone else away.

Just okay texting program

May 07, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: What I liked most is that this is pretty east to use. It did not take long to learn how to use it at all. You can send texts relatively easy to one person or multiple people. You also get a free trial.

Cons: What I like least is that if you are sending to multiple people, but dont want them to see each others numbers, you have to send each text separately. This is not a good tool for businesses needing to send the same text to multiple customers. It takes a long time to copy and paste and is sort of clunky.

Overall: We were using this to send appointment reminders and information to customers. Often we were sending the same message to several people at once.

Vendor Response

by EZ Texting on May 09, 2019

Hi April, thanks for the feedback! We'd love to address the issues you listed as "Cons" in our system. Text recipients can't see other individual's numbers on a mass text sent from one of our shared short codes. Please feel free to give our account management team a call at 212-255-4663. We're more than happy to share best practices for appointment reminders and provide a tutorial of all our features.

Great team, great platform

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I operate a meal prep company that requires the ability to send reminder texts and marketing outreach texts as well. I found EZ texting via Instagram, and went to the site where I typed questions into the instant message feature. Kaitlyn quickly responded and set up a demo for ez texts platform. Kaitlyn was an outstanding rep of the company. The product is exactly what our company needs and I'm excited to do business with EX texting a large part due to Kaitlyn's positive personality and extensive knowledge of the platform.

Cons: None at this point. I would like the ability to have a template set up where I could send a text to an individual by clicking the template and the number I have saved on file, not just for groups. It may exist but not that I've noticed.

New user of the service.

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Extremely easy to use, efficient, excellent tool for communication with clients! Very detailed ability to integrate with other functions or simple, basic setup. Beta "Chat" feature I really enjoy, and so do clients.

Cons: No concerns with any features. Every feature works as anticipated/expected.

Overall: Excellent, efficient communication with clients. Very cost effective, and very quick replies as opposed to phone calls or email.

Best Business Text and Email software

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Not like... What do i Love about this software? Everything! First 500 customers, Free. Customer support is ready to answer questions. So easy to use. You dont have to give your customers your personal number. So many options to choose from. I recommend trying Eztexting first. You wont regret it.

Cons: There is nothing that i can think of that i like least about this software. Maybe if the software was no longer available.

Great way to generate leads

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Comments: Started using this program several years back and we use it every month sometimes 2-3 times a month to send out SMS messages for our events. It's been a great tool to generate new leads whether it is online via the website, on social media by sharing the link or getting people to opt-in for text message updates. It stores data for you loves the auto schedule feature, just creates your messages and sits back EZ texting sends out what you want when you want. Best part, 500 free credits per month (not sure if they do this anymore for new sign ups but that's what we have been getting every month) after three freebies are used up the price plans are very affordable to up on credits to send more texts. Only a thing is a number of characters you are limited to in a message.

The perfect solution for our Text Marketing

Jun 16, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the multiple features that EZ Texting has to get a SMS marketing campaign going. The drip messages and auto scheduler has really been the best part. Program in a few messages, set the times and sit back.

Cons: There is a tiny learning curve but customer support is always there to help you and the live chat feature is great!

Overall: Able to implement this product for a clients campaign.

Great tool for notifying our staff of global changes.

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Super easy to use and my staff loves it. It has been a great way for us to get the word out quickly

Cons: I would like an app so I can use it with my smartphone and not have to get on a computer, other than that we don't have any other issues.

Great text software

Nov 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Easy to add contacts and segment them into different groups. However number listed in contact group doesn't always factor in opt-outs.

Cons: Always feel like I'm refilling my account. And I don't like the "shorten link" option. I had a few times where it didn't link to where it was supposed to when I used it.

Ease of use and catered to meet the exact requirements

Jul 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and accuracy. When I searched for a solution this exactly matched the criterion I was searching for.

Cons: If the pre packaged rates can come less than the normal SMS amount in Canada then to would be better. At present it comes very close. But the advantage being ease of use makes this a choice.

Best Customer Service

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They have over the top customer service. This is a great software to retain customers. They use smart marketing to text customers and I find that most customers will see a text vs an email.

Cons: Although this is a great software, there is only limited information you can put in a text, which made the decision difficult to chose between a texting service and an email service. Ultimately, we chose a software that works with our booking system to use this type of marketing.

Great product

Feb 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With EZ Texting you can create SMS campaigns for your promotions. It is really simple. I really like that the application is very easy to use and provides enough information to start your campaigns.

They have a free plan for you to try the software.

The best thing is that through EZ Texting you can receive answers to the sms you send, these answers can be integrated via APIs with other softwares of your organization. This is vital in order to generate more functional apps that generate a better response with your customers.

Cons: The only point I do not like about this program is that it is still limited to the USA and Canada. Does not include international plans. I would really like to be able to offer this product to my international clients so that they can benefit from this type of campaigns.

Overall: It allows me to create promotional campaigns and interact with my clients.

It's really simple and when I integrate it with my company's software, I can automate the sms quickly and efficiently.

Text alerts

Mar 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use log in to account very easy and fast

Cons: More options to buy text messages per month

Overall: Great

Use for maintaining contact with a database of customers and vendors.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pricing plan is simple and low cost. Though not offering as much functionality as more robust texting platforms, it has enough features to maintain campaigns for basic texting needs for a small business.

Cons: Would probably not be best for a larger company with significant texting needs and more sophisticated requirements.

Overall: Overall not a bad product for the money and for a company requiring basic texting services. Not super-sophisticated but easy to use.

Does what it needs to

Mar 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The software does what you need it to. It is a little tedious to set up, but after that you are good to go.

Cons: They contact you a lot after you create an account and have to go in and turn all of the emails off.

Terrible

Dec 09, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: There is very little to like about this software.

Cons: I signed up for this app to notify my employees in an emergency situation, such as weather. So today I needed to notify the employees about a weather delay and my message will not go through because they are verifying my account. Why now? I call support and they are closed because all employees are attending a company meeting. Unbelievable!!! Obviously, I picked the wrong company for a extremely important process. Just a fluff company, not a serious application for business.

Overall: Terrible.

Vendor Response

by EZ Texting on December 10, 2018

Terry apologies on the delay with your account. We noticed that your account was placed in a "Review State" due to it being the first time you've utilized the MMS option in your broadcasts. EZ Texting does require a quick review for each account's initial MMS broadcast. This review is done to protect all of our clients and our company. Please know that your account was verified shortly after the notification. We'll have an account manager reach out to you today to discuss your review!

Capable but currently limited in functionality

Jan 31, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Learning curve for software use was rather easy

Cons: Limited use.

1)No Zapier Integration. Thus have to perform too many steps for simple tasks that similar competing platforms (Skipio,...) allow Zaps to cover.

2)Long code messaging not available for campaigns - what's the use then? Short code is less personable.

3)Long code messaging only available for 1 on 1 communication.

4) Feature to include a video in text message is laughable - allowed video file size is too limited for the feature to be useful.

Overall: Had high hopes for use of platform but with continued testing it just wasn't fully functional as presented. Long code texting is misrepresented in their presentation; it's not available platform wide and can't be used where it counts most; in campaigns.

Be careful and fully test during the free trial period. I got charged and tested the software beyond the trial period. And requested a refund after experiencing the limited functionality but EZ Texting would not refund.

Skipio is much better.

A great way to get in touch or send info to large groups!

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: EZ Texting has allowed us to reach all of our customers and participants quickly and efficiently

Cons: No Cons, its a simple product and easy to use

Capterra loader

So easy

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love using EX Texting. It is so easy to use.

Cons: There is nothing I don't like about EZ Texting.

Simple and easy

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love how simple and easy this product is to use! A lot of my clients and partners work have used this software. It makes it simple to send out mass texts for reminders and a scheduled and then. Love it!

Cons: I can't think of a lot negative to say about this product. The only thing I can think of as if you want to amend a text before it sends out you have to go back and change it but that's normal. Customer service always helps out and it's awesome!

Simple and reasonably priced to reach contacts that you have phone cell phone numbers

Aug 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There is no way that I know of to tell if your potential contacts gave you a land line or a cell phone that can accept a text. To solve this problem by first text was to confirm that he wanted to receive my text message .

Cons: I would like to see more statical feedback like I get rom Constant Contact on my email list.

Overall: I would like to find out how Google Analytics reports on the hits that come from my texts. Please call or email with this information.

Could not load contacts, did not refund money

May 11, 2018
1/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use. Easy to set up. They are not very expensive but there are cheaper software out there and some of them have more services.

Cons: Customer service is relatively OK, but they don't tell you that the software sometimes does not integrate with the EHR, Practice Fusion. So we downloaded all our contacts from Practice fusion and tried to upload the contacts to EZtexting without success, despite the help of customer service. We tried to upload them 4 times with no luck.

They refuse to refund our money even though we did not use the software the whole first month.

Overall: Nothing.

Capterra loader

Very Good

Jun 13, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I am not very software literate and when I stumbled getting set up they were right there to help with phone support.

Cons: I really can't say anything bad about this product. It does what it says it will is fairly easy to use and has good support. What else is there/

Very easy set up, and customer support is solid. An excellent product, and very affordable.

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The setup. The web interface is very easy to use. Also, it can be basically "pay as you go," unlike other competitors.

Cons: Nothing so far. I have not encountered any cons to this software. That being said, we are using it solely for emergency purposes, not marketing purposes.

Overall: An emergency text alert system.

I just started using this software and it is saving me both time and money by the timely reminders .

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like this product for the ease of use. The fact that I can customize it easily is a huge plus so I'm not using something I don't need.

Cons: There are not a lot of cons for me for this product. I pretty much like everything about it. It does time out sometimes though.

GREAT! Easy to use and perfect for our needs.

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: EZ Texting is as the name suggests; easy to use. We use it for special announcements and the quick delivery is perfect for us.

Cons: There is nothing that we need that EZ Texting doesn't provide. This has been a great addition to our communication strategy.

Easy to use!

Jul 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: Easy to add a group of people at once or a single person. Easy to make specific groups for notifications.

Cons: I can say that i've come across any cons for what i use the tool for. So far so good. Maybe better UX design, but that would be it.

Capterra loader

If you want the Comcast of text services, look no further

Jan 22, 2019
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: I was able to sign up easily and the service was fairly flexible.

Cons: They make you jump through hoops to cancel service. Requiring you to discuss it with an account manager. I had a simple project for a friend and it is taking me longer to cancel than to sign up.

I am utterly unimpressed with their company and this type of strongarm behavior is what I associate with big evil companies.

Overall: Awful. I will never let any clients work with them.

I have used this software to set up a text communication system for my workplace.

Feb 15, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I really like that it is free to use as long as you have under 50 contacts and send less than 5 times in month to those contacts. It is really intuitive too and easy to use.

Cons: I don't like that sometimes the phone numbers you enter will not work and people have to opt in to get the texts and even then occasionally it doesn't work and you have to repeat the same steps to make it start working again. I think that may just be a glitch sometimes though.

Apr 06, 2019
5/5
Overall

Jun 26, 2018
5/5
Overall

Jan 18, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money