# Page 5 | EZ Texting Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is EZ Texting the right Emergency Notification solution for you? Explore 245 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145848/Ez-Texting/reviews --- EZ Texting 4.4 (245) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 5 - Reviews of EZ Texting ## Showing most helpful reviews Showing 101-125 of 245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AY Austen Y. Talent Acquistion Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great for mass texting - recruiting!" August 13, 2024 4.0 9/10 experience! has made my life easier for texting my pipeline candiates Pros Mass texting for recruiting! I use it for my pipeline and it is super helpful. Cons That is does not have more detailed reports on how many individuals were texted versus just total messages. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing EZ Texting more affordable and it's features that the other did not have Review Source Response from CallFire August 15, 2024 Hi Austen, Thank you for sharing your experience! We're glad to hear that EZ Texting has made recruiting easier for you and that you find our mass texting feature helpful. We appreciate your feedback on the reporting functionality. We're always looking for ways to improve, and your input is invaluable. If you have any other suggestions or need further assistance, we're here to help! MG Mark G. CEO Events Services Used the software for: 6-12 months ### "Overall happy with product" August 9, 2024 4.0 has been good but the set up was confusing as I am not sure what I was being approved for and did not get a status in the process Pros easy to use, intuitive interface makes it easy to navigate Cons waiting for txt to be approved after I have already sent messages for many months in a row and should be a trusted merchant Review Source Response from CallFire August 12, 2024 Thank you for your feedback. We’re glad to hear that you find the platform easy to use and navigate. We apologize for any confusion during the setup and carrier registration process. We continually strive to improve the experience to make it clear and transparent. If you are experiencing frequent message blocking, please contact answers@eztexting.com so we can further investigate this issue. Thank you again for taking the time to provide a review. DX DJ X. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Very useful" August 14, 2024 5.0 It's been great! I really don't have a negative thing to say. Pros Very useful. I am looking forward to learning more. Cons Everything is good. I don't have anything negative to say. Review Source Response from CallFire August 19, 2024 Hi DJ, thank you for your review! We're thrilled that you are enjoying EZ Texting so far. Please reach out if we can help answer any questions or provide tips for future campaigns. We're here to help! KC Keonna C. Nail technician Retail Used the software for: Less than 6 months ### "Trust them " August 8, 2024 5.0 It’s a easy thing to to if you have a clients list. Pros I love everything about eztexting it’s super beginner friendly to work with. Cons I really do not have anything negative to say. Review Source Response from CallFire August 12, 2024 Thank you so much for your positive review! We're thrilled to hear that you're enjoying EZ Texting. It's great to know that our platform has made managing your client list easy and efficient. If you ever have any questions or need further assistance, we're here to help. Thanks for trusting us with your texting needs! SO Susan O. Director Non-Profit Organization Management Used the software for: 2+ years ### "You get what you pay for" September 19, 2023 3.0 My relationship is clearly one of love/hate. Pros Easy to use platform with great analytics! If your needs are simple and straightforward, is the smart choice for your business. Cons Customer service is severely lacking. If your needs are not the norm and work arounds are required, avoid the headaches and spend the money for a full service platform with great customer service. Reason for choosing EZ Texting Cost and ease of use Review Source MD Mabel D. executive director Non-Profit Organization Management Used the software for: 2+ years ### "Great solution for Non-profits needing texting communication options!" July 15, 2021 5.0 Overall it's a great software for people to text into and enter into your system. This has allowed us to capture more of our people's information and move them along our different process queues. Pros I like that we can lump different people into groups depending on the information we need to share. This allows us to schedule the messages out ahead of time and make sure everyone is getting the most accurate information possible. Cons The software can get expensive if your needing to constantly send out weekly messages to mass amounts of people over 100. You would need to purchase more credits, and it can get expensive. Review Source Response from CallFire August 3, 2022 Hey Mabel, Thank you so much for your review! We are so happy to hear that you're enjoying EZ Texting. When it comes to credits we recommend checking out our pricing plans(https://www.eztexting.com/pricing). One of these might match up with your company needs better. In addition, we do offer additional credits that you can purchase which will roll over for the next 12 months. If you have any additional questions, please feel free to reach out to our support team via our website chat or via email at support@EZTexting.com. Thank you again for your feedback! Sincerely, Taylor Tiffany M. Owner- Social Media Marketing Non-Profit Organization Management Used the software for: 1-2 years ### "Beware: Your Unused Credits Expire!" February 11, 2019 3.0 Mass texting is a great business solution but I would be looking for another company to work with if it weren't basically impossible to do that without losing all of our following. Once you start with them, I don't see how you could ever switch to another company, so do your research. The other major con of EZ TEXT is that you can only run one company per account. So say for example, you own more than one restaurant and you need more than one account to sent out messages- you would have to have two separate accounts with this platform. Pros It's relatively easy to learn how to use and the customer service chat works very quickly. Cons BEWARE: If you don't use your credits within 12 months they will expire (in other words: if you don't text the entire amount of times/numbers that you have paid for within 12 months you're outta luck-- or money rather). Our company only lost about $100 but I imagine it could be alot more, depending on how much you are planning to text. When I called to try and figure out where all of my missing credits were, they offered to add the equivalent of $25 back to my account. This is technology- there is no reason why they couldn't just give me back all that I paid for, that was unused, as a one time courtesy. I was on a default setting to keep adding credits to my account when I got to a certain number. Don't get me wrong, I should have read the fine print, but NOBODY wants to pay for something that they don't get to use. If I wanted to do that, I would join a gym. Review Source Response from CallFire February 14, 2019 Tiffany, sorry to hear about your credits expiring. We understand your frustration and invite you to reach out to our Account Management and Support Teams to discuss the specifics of our your account and help insure you're maximizing its most powerful tools too! Also, we love having multiple businesses run from a single account. In fact, our most successful clients are small to medium size business owners that utilize a single account to communicate with their customers across multiple locations. We also offer a white label solution that allows our clients to create and assign as many accounts as needed. Please know that we're here to help and available Monday through Friday, 9am to 8pm EST at (800)753-5732 WB Willie B. Partner Insurance Used the software for: 6-12 months ### "Texting Software with Flexibility" December 24, 2020 5.0 As long as you're getting your money's worth out of the monthly fees, this is a great piece of software for direct sales, but if you're not sure you're going to use it all, do some shopping around to make sure that this is the best deal first. It's truly a great tool; I just wish the unused texts rolled over from month to month, even if there was a cap on how much could be accumulated. Pros It was very easy to put together a text campaign, upload the information & store the contact information, and send out tailored messages. This is the one software I found that truly met all of my business needs. Cons After not conducting campaigns for a couple months in a row, it was time for one with over 2,000 recipients. I was really looking forward to leveraging all of the functionality associated with . However, when I logged in to my account I realized that my unused messages did not carry forward from month to month. While that is in the disclosure (I found it when I went back looking for it after the fact) I was very disappointed that I'd just wasted several months of money. I was ready to recommend the software for use across our company, but this drawback had me quickly reconsidering the recommendation. Reason for choosing EZ Texting While I'm unable to remember the other products I looked at before signing up with , the reason I decided to go with them was a result of their pricing & functionality associated with MMS texting. Given the situation of the pandemic, it was important to me to put critical information in my messages & MMS was the best option with EZ Texting offering the best pricing for the functionality. Review Source Response from CallFire June 22, 2022 Willie, Thank you so much for your review! We're glad you found EZ Texting intuitive and enjoyable! We're sorry to hear about your disappointment regarding the monthly credits not rolling over. While that is part of our agreement, we do offer additional "anytime credits" that don't expire for 12 months that some customers purchase ahead of time in case they're expecting to hold off on campaigns for a month but want to jump back in the next month with more messages. Let us know if this helps and we're also happy to have an agent reach out to discuss your plan further. Sincerely, Taylor ME Meaghan E. Event Operations Marketing and Advertising Used the software for: 2+ years ### "Was the best out there before recent changes" November 22, 2022 4.0 Customer service is typically pick to respond when needed, however we did have a several week wait for an issue on our end to be remedied by the company, with no communication throughout those weeks even with weekly contact submissions on our end. The product is great for the most part, but the recent changes and customer service issues are enough to break my loyalty with them and consider companies elsewhere to see what our outside options are. Pros is easy enough for just about anybody to use - surely where the name came from. On certain packages, MMS messages are only charged at a single credit where others are double or triple. Cons Within the last year, they have changed the account features which now require an upgrade to send instant messages. We pay thousands of dollars throughout the year for our usage, but are now asked to upgrade if we want our messages to continue being sent instantly, otherwise we are looking at a 40 minute delay. Reason for choosing EZ Texting We have considered changing quite a few times, however the ease of use with and the cost of our custom plan, while not the cheapest out there, have made it more convenient to stay rather than begin the process with a new company. Review Source Response from CallFire December 5, 2022 Hey Meaghan, Thank you so much for your review--we genuinely appreciate the feedback and look to grow from it. First, we're happy to hear that you find us easy to use! In order to increase the delivery speed of your messaging, I suggest upgrading to a high-volume sending number (A2P). The numbers we assign for free to accounts send at a speed of 45 messages per minute. This works for non-emergency users who do not have a large contact list for messaging. Since it sounds like you will be needing faster delivery, registering your number with the carriers will provide an increased delivery speed for SMS messages, up to 720 msg/min (1 message = 1 SMS message, 160 characters or less). Registering and maintaining the number comes with a $25/month fee. More information on the price and details can be found here: https://eztexting.force.com/answers/s/article/What-is-an-A2P-number-and-why-should-I-upgrade? We hope this information helps and, as always, if you have any issues, please make sure to reach out at support@EZTexting.com CP Casper P. Owner Entertainment Used the software for: Less than 6 months ### "Great SMS marketing" June 29, 2022 5.0 From the time I signed up to sending my first message, it was all very intuitive. I'm used to email marketing and this works in a very similar way. So similar I'm surprised the email programs don't have it. But maybe it's better to have it separate. At least this is simple and fun to use. Pros It's easy to use and does exactly what I wanted: bulk texting Cons The only thing I'd like added (and I haven't used all features yet to be sure) is in contact deletion: when I send a manual follow-up message to a group of people I recently contacted about coming to our concert, I clone the group, then delete the contacts that already responded they couldn't attend the event. This seems to be done one by one. It would be nice to be able to select multiple contacts. But it's a small thing. Reason for choosing EZ Texting Attentive told me I was too small. They didn't recommend anything so I just picked a top rated product that seemed to fit what I needed. And I love it. Review Source Response from CallFire July 7, 2022 Hey Casper! Thank you so much for your review. We're so happy that you're enjoying EZ Texting. As far as the contact deletion goes, if I'm understanding you correctly, you should be able to delete more than one contact at a time, check out this link for further information: https://eztexting.force.com/answers/s/article/How-To-Remove-Contacts-From-A-Group. As always, though, please reach out if you need more help or information. In the meantime, I will pass along the feedback to our product teams to develop a better process for this as we can 100% see the value. Thank you again for your feedback! KM Karen M. Administration Non-Profit Organization Management Used the software for: 2+ years ### "The best we have found!" December 19, 2019 4.0 Overall, we like much better than other apps we have looked at recently and/or tried. Pros It’s great for most things we need for a texting application. We send out reminders for lunches and events and also invites for training classes we have. We add a key word and have it set up to auto reply back to texts we send out for training with links to being able to download the volunteer application ahead of training, etc. works great for these things and we use them often!! Cons The thing I do not like is the difficulty to follow a conversation or to see when someone replies back to a text message for a training class. It can be done but it’s not very easy. Also, we have previously tried using another program for our departments since you can make (and see) small groups or teams. That program changed their structuring and we have been looking for something to replace it. does not have the same structure but we sure wish they did. We actually need a smaller package - we don’t use 1,000 texts a month so we overpay for what we actually need. Reason for choosing EZ Texting was an app that was already being used when I started this job 4 years ago. I do not know what other apps they looked at when choosing this one. We have used Remind for our programs because you can add “teams” and text individually or as a group in a way all can see the conversation. Remind was created for schools and they have recently changed their structure and become very expensive to use. Review Source VR Verified Reviewer Account Manager Marketing and Advertising Used the software for: 1-2 years ### "There is better out there " August 15, 2018 4.0 Pros It is a great introductory level system, good for businesses or companys that have less that 100 contacts. Cons If you are looking for something to use to run customer loyalty campaigns or reminders, I would try to find something else. Can get very messy if it is unorganized. There is no text automation or schedules. If you do not not create a group to text and enter each person into that group. Every phone number you have you must create a contact for and subsequently add them to where they need to go, this gets tedious with large contact lists especially since there is no way to upload data. It can get expensive, payment is based off how many "points" you buy and each SMS will cost you points. If you send about one SMS a week you will need to buy more points frequently. Review Source Response from CallFire August 23, 2018 Thank you for your review. All accounts are equipped with Reminder and Drip Campaign functionality, as well as options to save commonly used templates and large contact uploads with online templates for greater ease of use. I¿d strongly suggest you speak with our Client Success Team - they can provide tutorials, share best practices and help implement proven SMS strategies. In fact, they'll also provide guidance on how to reduce your costs with monthly plan based on your anticipated usage. I invite you to give us a call at 424-268-8965. Happy to work with you moving forward! AM Atendi M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "A Multipurpose SMS Marketing Software " February 1, 2024 4.0 Pros It comes with the best mass notification features This software supports SMS marketing It makes SMS surveying easy Cons With , all has been smooth and no regrets Review Source Response from CallFire February 9, 2024 Hello Atendi, Thank you for your review! We're thrilled to hear that EZ Texting has provided you with the best mass texting features and an easy-to-use platform. Please reach out if you have any questions or additional feedback in the future. Thanks again for sharing your review. LF Laura F. Project Manager Construction Used the software for: 2+ years ### "Best texting system out there!" September 18, 2023 5.0 Solved all our SMS problems. Pros We have been using EZ Text for a few years now. They are incredible for a small business trying to get into SMS. We have been able to implement so many texts, drip campaigns and reminders. All for an affordable price. Cons The only option I would love is a reminder text a day before a certain date and time. Review Source aB amitabh B. CTO Entertainment Used the software for: 2+ years ### "Customer service is not responding to our failed text campaign" May 11, 2023 2.0 We were trying to send a launch campaign, when you attempted to send them,our messages were rejected with the carriers. Our experience with Eztexting's customer support team has not been so great.I attempted to get in touch with them, what communication you received from them, and they didnt respond to our concerns.They want us to buy another expensive service but no comments on the failed campaign and way to refund the spend we did. Pros ease to use and easy to switch between the plans Cons Customer supportLack of taking ownership about the incident and owning it Review Source Response from CallFire May 23, 2023 Hey Amitabh, Thank you so much for your review! We're glad to hear that you find our use case easy, especially when it comes to switching between plans! We hear you, carrier regulations are finicky! It sounds like our agent was trying to solve the issue of not being able to refund rejected messages by creating an account with our main EZ Texting brand, at which point we would be able to properly register your business for the volume of messages you're hoping to send. Essentially, finding the correct plan that would benefit your campaign and make up for the carrier blockage. Thank you, again, for your feedback! Sincerely, EZ Texting AR Adam R. Logistics Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Works great but I pay often." September 21, 2023 5.0 It has been an overall good experience but I do not care much for the pricing. Pros I like the ease of use of the product as well as the convenience of not having to send each of my employees a message. Cons I don't like that I quickly run out of credits and have to buy more. I use my 500 monthly credits in less than 14 days. Review Source SI Sasha I. Billing Department Manager Sports Used the software for: 2+ years ### "Easy to use, but it be came worst with Delivery rate (Was my favorite platform before)" April 23, 2022 5.0 Overall i like . I wish i could stay for longer, because i\`m loyal customer, but bad delivery rates+you paying for SMS which are was NOT DELIVERED. Sad. I wish i could come back...... Pros I love everything about accept 2 things i will describe in "I don\`t like section" Cons \-Price is high compare to other platforms...and agree to pay this price if my messages will be delivered, but... -Bounce rate-50%, 60%, even if i know that those numbers are valid, because we are doing phone calls to our customers and communicate with them often (gym members). Those bad delivery rates company started to receive starting from November 2021. Review Source Response from CallFire June 21, 2022 Sasha, Thank you so much for your review. We're sorry to hear about the delivery rate issue. Since the industry and carrier transition to 10-Digit Sending Numbers, we've done much to improve our deliverability. Our support team would be happy to assist you with identifying the reasons for your bounced messages and improve delivery. Would you be interested in having an agent reach out directly to you? Sincerely, Taylor DD Danny D. COO Human Resources Used the software for: Less than 6 months ### "Great contact platform" November 16, 2023 5.0 Works as designed. We love it and use it daily. Pros It ties to our employee's DID numbers, which makes it really convenient. Cons Cost is a little expensive. So can be cost prohibitive. Switched from [Sublime Text](https://www.capterra.com/p/179535/Sublime-Text/) Less features, less convenient to use for our application. Review Source sS satpal S. System Admin Religious Institutions Used the software for: 2+ years ### "Money RIPPERS...extravagant expensive.. Really BAD .. THEY WILL RIP YOU.. " April 16, 2019 3.0 I beg you (Who is reading this - AVOID THEM ) I have been their customers for 2+ years and I have started at a low package. without any notification or anything I was robbed in the BRIGHT DAYLIGHT and Pros Look for other Companies such as TWILIO, TXT180, TellMyCell. BUT not THESE PEOPLE "" OVERALL>> Extremely expensive. You will be forced to pay the EXTRA $$$$... Be aware: They have 2 or 3 companies under names as EZ texting or MOBOMIX. First, they will drop the price to win your confidence and then you will be Robbed in the BRIGHT DAYLIGHT. HIGHLY Recommended to Avoid Them. Cons Scammers, Fake, THE MOST EXPENSIVE, unreliable, BAD ACCOUNT REPS. what else .. for a bad company or team of thugs Review Source Response from CallFire April 19, 2019 Hi Satpal, we value your feedback and we sincerely apologize that you've had a bad experience. We understand that there may be things in the accounts that customers would like changes to and we are always striving to improve our process and service. We understand your frustration with the expiration of your credits, however, it's is a standard part of our Terms of Service that credits do expire within a certain period of time. As referenced in the last discussion, we're always happy to work to find an equitable solution for both yourself and our company. If you'd like, we're happy to have a manager reach out and discuss those options with you. MG Maud G. Digital Marketing & Communications Manager Financial Services Used the software for: 1-2 years ### "The interface should be updated." November 6, 2022 4.0 Pros I love how easy it is to engage with our potential and existing customers. Cons The user interface is running slow. That's why I get bored while using the product. Review Source Response from CallFire December 5, 2022 Hey Maud! Thanks so much for your review! We're happy to hear that you're able to engage with potential and existing customers seamlessly! That's the goal! When it comes to our interface, we always recommend using Google Chrome, clearing cookies and cache, or incognito window to troubleshoot slowness. If you have any future issues, be sure to reach out to us directly at support@EZTexting.com. Additionally, we're always open to hearing customer feedback on how you'd prefer your interface to look as well! Shoot us an email. Again, appreciate your feedback! Mark S. Director of Application Development Construction Used the software for: 2+ years ### "Safety Texting Application" December 29, 2020 5.0 Very easy to setup, and sales reached out to me to provide a better plan for me. Pros We use this service to send out mass safety alerts for Job sites. This has become a vital part of our safety culture and was extremely easy to set up. We used the out of the box groups and keywords to build our job site distribution lists. Cons Better logging on all API calls and connections to Power BI Review Source TG Trish G. Head of Marketing Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to Use, Recommend " September 28, 2023 5.0 Overall I think it was a means to an end. I would recommend for those who need an immediate solution. Pros It was fairly easy to use and to create text messages. We used it and zapped it to other software systems that would trigger the text messages. I liked the reporting. Cons Some features were confusing. I didn't love the management of the contacts in the system. Review Source Aniket G. Senior Sales Manager Real Estate Used the software for: Less than 6 months ### "An average mass messaging software for sms marketing." December 22, 2022 3.0 My experience with this software is not very overwhelming but It's kind of an average software. It helps me to generate some good leads initially. But these glitches made me to switch to other software. Pros Uploading contact numbers in excel format is very easy in this software. Users can even customise their messages in this software. Cons I faced many glitches when I used to do sms marketing through this software. It crashed multiple times after composing my whole message. Review Source Response from CallFire June 2, 2023 Hey Aniket, Thank you so much for your review! We're happy to hear that you found our contact upload seamless! We're sorry to hear about the glitches that you had. Did you happen to speak to a customer service agent at any point? Wondering if there was something specific with your account that we could have looked into. If you're open to it, we'd love to look further into your account. Thank you, again, for your feedback. Sincerely, EZ Texting April S. Project manager Market Research Used the software for: 6-12 months ### "Just okay texting program" May 7, 2019 3.0 We were using this to send appointment reminders and information to customers. Often we were sending the same message to several people at once. Pros What I liked most is that this is pretty east to use. It did not take long to learn how to use it at all. You can send texts relatively easy to one person or multiple people. You also get a free trial. Cons What I like least is that if you are sending to multiple people, but dont want them to see each others numbers, you have to send each text separately. This is not a good tool for businesses needing to send the same text to multiple customers. It takes a long time to copy and paste and is sort of clunky. Review Source Response from CallFire May 9, 2019 Hi April, thanks for the feedback! We'd love to address the issues you listed as "Cons" in our system. Text recipients can't see other individual's numbers on a mass text sent from one of our shared short codes. Please feel free to give our account management team a call at 212-255-4663. We're more than happy to share best practices for appointment reminders and provide a tutorial of all our features. RM Rick M. President Newspapers Used the software for: 2+ years ### "Feature Rich, Reliable and affordable" June 30, 2025 5.0 We use the product to deliver emergency notifications of events to approximately 1,000 of our residents. Pros The interface and features of sold me on this product over all others that were considered Cons I'm not a fan of usage credit pricing, but understand why they and others do so. Features outweigh the per message cost. Review Source Response from CallFire August 19, 2025 Thank you so much for sharing your feedback! It’s also wonderful to hear that you’re using EZ Texting to keep your residents informed during emergencies. Ensuring communities can stay connected and safe in critical moments is exactly the kind of impact we’re proud to support. We look forward to continuing to serve you! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.