# Page 6 | EZ Texting Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is EZ Texting the right Emergency Notification solution for you? Explore 245 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145848/Ez-Texting/reviews --- EZ Texting 4.4 (245) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 6 - Reviews of EZ Texting ## Showing most helpful reviews Showing 126-150 of 245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RP Rachel P. Crochet Artist Apparel & Fashion Used the software for: 6-12 months ### "Great For Texting Customers" June 16, 2023 4.0 Pros It's very easy and convenient to have uploaded on the Ipad and text customers from, as well as receive texts from customers. Cons The ads can sometimes be a bit frustrating, but nothing that can't be closed out easily. Review Source FS Freddy S. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "The Great Automator!" January 5, 2017 5.0 If that's even a word! ... EzTexting has been great at keeping in touch with my clients and students no matter how near or far they may be. I teach several classes weekly and sending out reminders to sign-up has never been easier with it's scheduler. Just create the message and then select the day(s), time, and frequency and EzTexting does the rest. I dinged one star on ease of use because once you schedule a recurring text, it becomes a bit difficult if you want to amend it in some way be it the message, day, or time. I've also been able to use it for contests and to gauge opinions of several people at once instead of individually messaging them. If you're not already using EzTexting, I'd recommend you give it a try. If you're a smaller business or just getting started like I was, the free account is very generous. The one time I had to contact customer support was due to some glitch and they were very helpful. Pros It's a labor saver! Cons A slightly circumvolution method of editing/amending scheduled texts, but a minor con in my eyes. Review Source KN Kelly N. Auctioneer Supermarkets Used the software for: 2+ years ### "NO Customer support" November 30, 2021 1.0 I called and said I wanted to setup a new account and was able to speak to someone. When I told her I needed support, she hung up on me. Pros Easy to use when it works. If you need support, you are out of luck Cons Has no customer service. My account is being double billed, I’ve call multiple times to support for a call back. Review Source Response from CallFire June 22, 2022 Kelly, We sincerely apologize for your experience with our customer service representative. We take our customer's happiness very seriously and don't ever want them to have a negative experience with us. Our chat is open 9-5 EST, M-F and is our most efficient channel, we usually see users get connected to agents immediately there. First, if you're interested, we'd like to have an agent reach out and work with you directly on getting you reimbursed for being double billed. Second, if you're open to it, we'd like to offer you free credits. Please let us know. Sincerely, Taylor CM Chastity M. Owner Real Estate Used the software for: 2+ years ### "EZ Texting" December 29, 2020 5.0 None, I love and will continue to use it but I will pay as I go. Pros The ease of use, the value, and options that offered. Cons I gave the value a 3; but only because the credits are use it or lose it.... Many months, I didn't have a need for the credits and other months I sure could have used more that I was allowed during a month... my contacting varies widely from month to month. Reason for choosing EZ Texting Best all around value and service. Review Source Response from CallFire June 22, 2022 Chastity, Thank you so much for your review! We're glad you found EZ Texting intuitive and enjoyable! We're sorry to hear about your disappointment regarding the monthly credits not rolling over. While that is part of our agreement, we do offer additional "anytime credits" that don't expire for 12 months that some customers purchase ahead of time in case they're expecting to hold off on campaigns for a month but want to jump back in the next month with more messages. Let us know if this helps and we're also happy to have an agent reach out to discuss your plan further. Sincerely, Taylor JB Justin B. Owner Real Estate Used the software for: 1-2 years ### "Great Idea but Not useful" November 7, 2019 1.0 wouldnt let me use the product they way I have been for over a year then all the suddenly decides im not legit. Refused to credit back to me my unused credits that purchased in good faith. I actually increased my monthly credit expenditure and was excited to move forward then they abruptly want to shut down my process. There are plenty of Other platforms/apps out there that will allow me(and you) to reach customers via text in an easy and affordable way. Pros Appealing platform with the ability to send messages to customers Cons The company doesnt want you to send messages to your customer database if they dont like how your customers opted in to receive those messages. It might be difficult to prove to them your systematic process of acquiring the data if you have various methods of getting clients/customers/prospects to request information from your company. Reason for choosing EZ Texting Only because a previous company that I was partnered with was already using it. I should have done more research to find a better product. Review Source Steve M. Founder Media Production Used the software for: 1-2 years ### "Not enough bang for the buck" December 22, 2020 2.0 Just wish I had purchased something different. Not horrible but I could have done better Pros At the time the price was right and it had the features I needed for a little project I was doing. Cons Adding Keywords are expensive and their forms are clunky. They also have horrible integration with infusionsoft. I am about 3 months into an annual contract I will not renew the contract. If I could get even a partial refund I would get out now. There are simply better products out there with a lower price point. Review Source Response from CallFire December 28, 2020 Hi Steve, Thank you for feedback! Your comments regarding our integrations, features, and the value of our product will definitely be examined as EZ Texting is always looking for ways to improve. With that said, I'm sorry to hear we missed the mark on providing value for your use case. We appreciate your insight and would like to hear more about your experience. We want to make this right, so please contact us by giving us a call at (800)753-5732 or chatting in on our website eztexting.com. VR Verified Reviewer Office Aide Consumer Goods Used the software for: I used a free trial ### "Easy texting review" December 23, 2020 5.0 I didn't get to utilize beyond the trial, but what little time I had I made use of. Pros I like the fact that it automatically adds email/phone numbers and contact name, three important elements. Cons You have the person's name and/or address. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) more features and functions with . Review Source Response from CallFire June 21, 2022 Thank you for your review! Happy to hear that you enjoyed the free trial. Feel free to reach out if you're interested in hearing more about our different pricing plans or you can access them here: https://www.eztexting.com/pricing Sincerely, Taylor AL Andrew L. Safety manager Non-Profit Organization Management Used the software for: 2+ years ### "Safety texts review" December 17, 2020 5.0 I think things have worked out really well. Still learning. But I think the system is set up pretty good. Pros We use this software as a daily safety text. We are a non profit that cleans trash out of the river. Are job is very dangerous always being on water in boats and on barges. Safety is our number one focus. The texts help a lot as a daily reminder Cons So far I haven’t run into many problems? Review Source AR Alicia R. Treasurer Retail Used the software for: Less than 6 months ### "Excellent Product" September 22, 2023 5.0 Employee communication - vital Pros It is very simple to use and helps me with managing my team Cons There is nothing that I do not like about this. Review Source DN Donna N. Office secretary Religious Institutions Used the software for: 6-12 months ### "Needs better clarity" May 3, 2022 3.0 When I tried to talk to someone about my problems I was passed around and no one wanted to deal with it. Pros It was easy and we were able to reach all our members at once. Cons I felt like things were not clear or easy to understand on the amount of usage or texts you were allowed to use per credit. Review Source Response from CallFire June 21, 2022 Hey Donna, Thank you for your feedback! We're sorry to hear that you had difficulty getting clarity on our credit system. If you're open to it, I'm happy to have an agent reach out and discuss your specific credit package. I'm also adding a video here that breaks the credit system down further: https://www.eztexting.com/youtube/yt/I4KZePX\_sRM Sincerely, Taylor JH Jamine H. Communications Leader Religious Institutions Used the software for: 2+ years ### "Good Service" December 30, 2020 4.0 Overall, I love the customer service which is the main reason we've stayed for the last few years. Pros EZTexting provides excellent customer service. The reps are really knowledgeable about the products & services. They value customers are recommend useful products that will enhance your marketing initiatives. Cons Lately, my texts have not been delivered to Sprint customers on at least two known occasions. It's hard to accept that it's a carrier issue when my audience of Sprint customers were receiving texts from other companies on both occasions. Review Source Response from CallFire August 4, 2022 Jamine, Thank you so much for your review! We're happy to hear that you're enjoying EZ Texting and that you've seen enhancements toward your marketing initiatives--that is our goal! When it comes to sprint customer deliverability, unfortunately, within the industry, Sprint/T-Mobile have more restrictions with 10-digit sending numbers and one of those restrictions is text limits per number. A way around that is to register your number with us within your account (we're happy to walk you through that via our customer service agents). Thank you again for your feedback and please reach out to us if you're interested in registering your number. Sincerely, Taylor Connor W. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "Stay Away" September 27, 2019 1.0 It is definitely not the best option and is not a software we would ever suggest to one of our clients. Stay away from EZTexting go with another SMS service instead Pros Very simple interface to navigate. Getting setup takes a matter of minutes and is easy to jump into. Cons The Customer Support team is one of the worst I have ever experienced. The account rep who initially got us set up subscribed us to add ons we told him we did not want or need. We were unaware that the add ons were even there until we were hit with the bill and the customer support team told us they would not help and if we cancelled our accounts they would delete our credits if we closed our account. The service itself is not great, the texting is difficult for customers to use and the software does not integrate into slack which would make responding to inbound texts easier. Stay away, and use something else. Review Source Response from CallFire October 11, 2019 Hello! We're sorry to hear about your negative experience. There seems to have been a miscommunication and the charge on your account was the renewal of the plan you purchased. Our team members always try to set up our customers for success, but never force into plans or purchase additional features without your knowledge. We are known for our exceptional customer service, so we would like to make things right and we have since refunded the charges. If you have any questions or need further clarification, give our Customer Support team a call at (800)753-5732. LC Luiggi C. Project Manager Computer Software Used the software for: 1-2 years ### "Review of EZ Texting from an Agency's perspective" December 18, 2019 5.0 We are solving a business problem for clients running contests and sweepstakes. SMS messages serve as the first response to consumers interested in being redirected to sites we built. Pros The ease of use for training less technical people on how to buy keywords is excellent. The API is great to work with as well. Cons The monthly cost of buying keywords gets cost prohibitive. I would love to have more keywords bundled in one price for campaigns that use the same keyword multiple times. Review Source AM Amanda M. Hr manager Real Estate Used the software for: 2+ years ### "Easy and efficient " December 22, 2020 4.0 Pros I like the ease of sending a quick communication to all my agents in a split second. People respond snd our message gets out! Like the app also. Cons Sometimes there are delays with the sending so once it does out, the message is no longer relevant. Not a great setup for reoccurring messages. Review Source AM Amani M. President E-Learning Used the software for: Less than 6 months ### "Short Code Trick" December 26, 2021 4.0 I wrote the billing department for a refund twice because the functionality that I signed up to use was not available. I never used the service one time. I wrote for a refund within an hour of purchasing the product. They have ignored me. I watch every penny and I want my money back. Pros When I used their service before I liked being able to have people text a short code so that I could capture their information. That option is no longer available at the price advertised however the website does not specify this. I called when I realized that the functionality was not there, and the service rep told me that it would cost thousands of dollars for this feature rather than the $39 a month advertised. Review Source Response from CallFire June 21, 2022 Amani, Thank you so much for your review. We're sorry to hear that you feel as though the short code feature wasn't accurately advertised. We have a pricing sheet specifically for short codes that you can find here: https://www.eztexting.com/resources/dedicated-short-code-pricing. Since the industry and carrier transition to 10-digit sending numbers most texting platforms have been moving their customers over from short codes to regular 10 digit numbers as prices have significantly increased. The good news is, that 10-digit number also has the ability to pair with keywords and capture user phone numbers so the feature is still available. Regarding your billing issue, would you be open to an agent reaching out to speak with you further specifically about your plan? Sincerely, Taylor LD Lisette D. Digital brand manager Information Technology and Services Used the software for: 2+ years ### "Easy to implement " December 17, 2020 5.0 Overall, really like - customer service is helpful if ever any issue. Pros Very easy to deliver messages out, usually done within a very timely manner. Cons Adding/removing contacts is more manual than I'd like, perhaps an updated integration of the interface? Wish mobile app was more helpful. Review Source SW Suanna W. Marketing Communication Manager Consumer Goods Used the software for: 2+ years ### "The Easiest Way to Communicate " December 13, 2019 5.0 Pros I have used this software before at my previous job, and when the opportunity came up at my current employer to use a text service for our marketing efforts EZTexting was my first choice. This software is extremely intuitive; you are able to communicate with thousands of people as personally and as you would one to one with your closest friends on your cell phone. Cons I honestly don't have anything negative to say about EZTexting - I love the service! Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/) Review Source SS Stacey S. Owner Marketing and Advertising Used the software for: 2+ years ### "Delay Doing Blast" December 13, 2019 4.0 Pros I like the fact that you can have an EZFREE account and only pay for your messages sent. Cons When I blast to my contacts it is always in review for too long and sometimes over a day. I don't care what they say about quality control etc. These are my leads and I obtain them rightfully. I am full aware of Can-Spam rules and can't utilize the system if each time I have to be reviewed. I wanted to set up schools to use the system for "Closer" notifications if there is a storm for instance. This has to be immediate not whenever the EZ team decides. That is why I use only sparingly as a lead capture to use elsewhere.. Other than that it's OK. Review Source KM Kelly M. Communications Director Non-Profit Organization Management Used the software for: 2+ years ### "The advantages are right there in their name!" July 23, 2019 5.0 The support staff at EZTexting is also top-notch! Just a great experience all the way around. Pros You simply cannot find an easier system to use to send your texts. This is super easy from beginning to end. Cons The reporting features leaves a little to be desired. Review Source MO Miriam O. Owner Insurance Used the software for: 6-12 months ### "Great product!" December 13, 2019 5.0 Pros Before I signed up with I was struggling to keep up calling my customers to remind them about their Payment due dates. And many times they wouldn't answer or wouldn't have a voicemail set up. When I started asking my customers their preferred method of contact most answered they preferred text messages. So EZ Texting save me time and helps me keep in touch with my customers without missing a date. Cons I cannot filter the Recurring texts. I would be easier for me to have the option to filter texts already programmed to avoid duplicates. Review Source TG Tiffany G. Chief Digital & Technology Officer Transportation/Trucking/Railroad Used the software for: 2+ years ### "EZTexting is easy to use; Support/AM is very responsive" December 24, 2020 4.0 EZtexting is integral to our lead nurture campaign to get prospects to convert. Pros Account Manager & Support are VERY responsive. Called back on a Saturday when our cap # texts was exceeded. Cons EZTexting is a spot solution in our environment, not CRM integrated. Review Source JL Jon L. Manager Retail Used the software for: 1-2 years ### "Almost perfect texting app!" October 15, 2019 5.0 Pros I love the ease of use of the interface, importing mass contacts, and the ability to export bounced messages. Cons I wish the platform made it a little more intuitive to add a new solo contact with additional information while composing a message. For example, when I type a new phone number, I'd like it to prompt me for the person's name and other information right from within the compose window. Review Source Aaron W. Vice President of Professional Development Non-Profit Organization Management Used the software for: 1-2 years ### "EZ Texting is excellent tool to send out simple notifications via SMS text message." January 11, 2018 5.0 Higher response rates over email Low cost or free Intuitive and easy to use Pros We allow customers to opt-in to receive SMS text message notifications instead of email. allows us to have an opt-in feature that is completely automated so we don't have to babysit it, or manually enter people into the group to receive messages. EZ Texting allows us to put together and send out text message in a few minutes. Very straight-forward and intuitive interface. It allows our customers to send text messages back to us. Cons is a very straight-forward, intuitive tool for sending SMS text messages. I would like to see it allow more texts to be sent on a monthly basis for free, but love using the tool. Review Source Augusto P. Librero Used the software for: Less than 6 months ### "Message tool for improve your business" March 20, 2018 5.0 Pros This tool is amazing, I never thought that message tool nowadays it could be so useful, you can improve your business sending and be receiving text of a specific topic, you are able to reach more people because this technology is more friendly than use a social network, and you can save money with their plans, because you can send thousands of sms with only one pay. Cons It is a little expensive because they do not have an annual subscription, you have to pay your plan monthly, and that can be a lot of money if you manage a small business. Review Source Response from CallFire March 21, 2018 Thank you for taking the time to review EZ Texting! We take these reviews very seriously and we appreciate the feedback. We are so happy to hear that you have found us useful for your small business! In response to your cons, we actually do offer annual plans and pricing. Please give us a call at 800-753-5732 and our team will help find the right annual plan for you! JS Jamie S. Director of Service and Coaching Automotive Used the software for: 2+ years ### "Excellent Product" December 17, 2020 5.0 Great. Anytime we've had a question or concern it was quickly resolved Pros Mass texting is what we needed - this fits the bill perfectly. Cons One inbox VS separate ones (we have many numbers) Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.