# Page 7 | EZ Texting Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is EZ Texting the right Emergency Notification solution for you? Explore 245 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145848/Ez-Texting/reviews --- EZ Texting 4.4 (245) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 7 - Reviews of EZ Texting ## Showing most helpful reviews Showing 151-175 of 245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Thomas B. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great product " January 6, 2021 5.0 It was good, my business was not successful but that’s my responsibility. For the time I used it it helped me a lot Pros It’s easy to use. Can track the data and useful for my business Cons Not much customer support, need to offer training videos Reason for choosing EZ Texting It was recremended from a friend of mine Review Source Response from CallFire August 4, 2022 Hey Thomas, Thank you so much for your review! We're so happy to hear that you're enjoying EZ Texting and find us...well, easy! For educational videos make sure to check out our website her: https://www.eztexting.com/why-ez-texting/video-tour as well as our youtube channel: https://www.youtube.com/user/EzTexting?app=desktop. Additionally, when it comes to customer support, we hear you and have actively made strides to hire more customer service agents while adding a chat feature to our website directly and customers can always reach us via our email: support@EZTexting.com. Thank you again for your feedback--we strive to grow with our customers! Sincerely, Taylor sC scott C. Owner Animation Used the software for: Less than 6 months ### "Worst Customer Service I've Ever Experienced" August 18, 2021 3.0 Pros Was fairly easy to set up but customer service non existent Cons I purchased this software and created messages to send to family members to test the functionality. The software would show that the texts had been sent but no one ever received them. After numerous attempts to call the 800 number (no one will answer) and live chat (disconnected 4 times), I finally just asked to get a refund. The chat support person offered to cancel but they wanted to deduct the amount for the texts that never went through. This is the most frustrating customer service or lack thereof that I have ever dealt with. If you are going to provide a service to organizations, you need to have a functional customer service department. Review Source Response from CallFire June 22, 2022 Scott, Thank you so much for your review. We're sorry to hear about the delivery rate issue and negative customer service experience. Since the industry and carrier transition to 10-digit sending numbers, we've done much to improve our deliverability. Our support team would be happy to assist you with identifying the reasons for your bounced messages and improve delivery. As for the customer service experience, we hear you and agree that this isn't appropriate. We're currently working on rectifying this issue and hiring more customer support. We take our customer's happiness very seriously and don't ever want them to have a negative experience with us. Our chat is open 9-5 EST, M-F and is our most efficient channel, we usually see users get connected to agents immediately there. Sincerely, Taylor SP Spencer P. Response Team Manager Health, Wellness and Fitness Used the software for: ### "Incredibly valuable, easy, fast, free!" April 30, 2018 5.0 A platform for totally FREE texting for clients, as opposed to using an employee's cell phone. I also benefited from the ease of use, the speed of the software, the overall functionality, and the ability to schedule texts and send to several numbers at once. 10/10! Pros I like the most that this software is free to use. Your company gets a certain number of text messages per month it can use for free before having to update to a paid version. It is incredibly easy to send and receive text messages. It is also much easier to type messages on a keyboard than on a phone. You can send mass texts and you can schedule them, which is really neat. It is fast with minimal loading times. The layout is easy. Without any experience and little instruction, my company was using this software to send out scheduled follow-up text messages without any issues. Cons I like the least the fact that each text is limited to a certain amount (I believe it's 160) characters. However, I understand their reasoning behind it. I have no complaints! Review Source SM Stan M. Financial Representative Financial Services Used the software for: Less than 6 months ### "It's still early, but the onboarding process to effectively utilize this service was great." July 13, 2018 5.0 Again, it's still early, but I think it will help me maintain value added contact with current clients and those I'd like to be clients. Pros Simplicity of Txt's to clients, and the customer experience provided by . When I signed in, my first time, the AE had listened closely enough to have the different "groups" I'd be texting already preloaded in my "New Contact" template. She made things so easy. I think this system has room for me to grow with videos, pics and such too. Cons Although I don't worry over this, I still don't understand differences between the MMS and SMS texting with this service even after asking in the chatbox area. I don't know if I am charged two credits for including a vid/pic or not. This could be MY fault, as I'm not too tech savvy. I need to inquire again. Review Source SS Susan S. Owner Maritime Used the software for: Less than 6 months ### "1st review" September 19, 2023 3.0 Pretty good! Pros Mass texting. I can communicate better with employees and they can anwer back Cons N/A. I really cant say anything negative about it Review Source VS Vijay S. Student Computer Software Used the software for: Less than 6 months ### "A solid texting platform" December 18, 2019 5.0 We were a group of students conducting a field study, and needed to reach out to our study participants on a daily basis through texts. We tried another leading platform that did not work. worked flawlessly from the start, and honestly saved our project. Pros The most important thing is that it works. We were a group of students conducting a field study, and needed to reach out to our study participants on a daily basis through texts. We tried another leading platform that did not work. worked flawlessly from the start, and honestly saved our project. Cons Some options took a little while to figure out. Review Source WS William S. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "Ease of use." December 17, 2020 5.0 Pros Easy to use. Works great. Support is great. Cons The software is great. No problem when using. Review Source VR Verified Reviewer Director of Programming Non-Profit Organization Management Used the software for: 2+ years ### "Good mass texting service for the price" April 19, 2019 4.0 Pros This software allows us to easily mass text our clients for a very low cost, and it can merge information like their first name, etc. Cons I wish that responses could go to your email rather than the inbox, because that makes it easy to miss them. Also, I wish it integrated with other software so that, for instance, when we update a person's phone number in our CRM it would also update it in EZ Text. Review Source MJ Maria J. CAM Used the software for: 6-12 months ### "Very helpful!" March 23, 2018 5.0 Pros This program is a great tool for when reaching out to clients. It is very hard to get a response from emails and being able to text clients, sending out reminders and information quick is exactly what we want and are happy with! Its easy to use also which is a big plus! Cons We have been using the system for 6 months and have no issues. The systems has been working great. Review Source joshua J. President Information Technology and Services Used the software for: 6-12 months ### "Software is alright" June 28, 2019 3.0 Pros the software is alright the best part is its free and acts like a second line Cons the service can be unreliable some times Review Source Response from CallFire July 3, 2019 Hi Joshua, Thank you for taking the time to leave us a review. We apologize that you didn't have an optimal experience with our service. As always, we welcome all questions and inquiries to our support team who's available Monday-Friday, 9am to 8pm Eastern Standard time. MY Marc Y. marketing coordinator Entertainment Used the software for: 1-2 years ### "False Billing" October 9, 2020 2.0 Very poor interaction several times over a period of years, including via other businesses I have worked with. I am wary of doing business with a company that misleads and misrepresents their services and cost structure. Pros I think the software is good overall. Issues on pricing, misleading practices and incremental costs are of concern and have caused issues. Cons The platform is constantly pushing for increasing expense. And pricing displays are misleading to say the least. Reason for choosing EZ Texting Decision was make prior to my arrival. We are seeking alternates presently. Any recommendations? Review Source Response from CallFire December 24, 2020 Hello, Thank you for your feedback and I'm sorry for any poor experiences you've had with us and the issues they may have caused. At EZ Texting, we're always striving to provide clear communication regarding platform or pricing changes that may need to occur. I'm sorry to hear we missed this mark. We value your insight and would like to hear more about your experience so we can improve moving forward. We want to make this right, so please contact us by calling us at (800)753-5732. ML Megan L. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Happy we bought this platform" December 18, 2019 4.0 It has been a pretty good experience. Not perfect, but we would make this choice again. Pros It is generally easy to use. For the most part it seems to reach the audience. Cons We have a fair number of people that it gets bounced back from. I have even been bounced before and I have not opted out of these texts. We feel like we need to send text and emails now because of the folks that it bounces back from. Also, when we first got it the Subject was bold and on top of the picture, and now the subject is not bold and is in ( ). We do not like this change at all. Reason for choosing EZ Texting The platform seemed easy and we liked the way that the bold Subject looked over the picture, but this has been taken away now :( Review Source JT Jenny T. Communications Non-Profit Organization Management Used the software for: 6-12 months ### "Good choice for mass texting" October 23, 2018 5.0 Overall it's been a positive experience, and they seem to make improvements regularly. I haven't used many other texting systems, but I would recommend this one to someone looking. Pros It was a quick process to send a mass text, and will automatically remove people who want to stop or cancel when they send the "stop" or "cancel" message. We had a question about sending a test of the text, and customer service replied quickly - they were helpful. Cons I wish there was a built-in test function, so that you didn't have to send a separate message just to one or two people to test something out. We were worried that in re-typing the message, or copying and pasting the message, the link might break or be copied wrong. Not a huge deal, but would be a nice feature. Review Source eK elizabeth K. owner Retail Used the software for: Less than 6 months ### "Thankful for this product" December 17, 2020 4.0 Overall great; I feel I have simplified a process that I was spending way too much time on and I love that I can use QR codes and a cod word to sign folks up for updates. Pros Integration-uploading all my customers accounts from an excel file was easy. I love the template features and have started using my own QR code. Cons My only complaint is that when I got to start a new message (1 on 1), and I start typing the contacts name it will pull up everyone but that contact whether I capitalize their name or not. I always check if its spelled right and although it is it does not populate them. I have to copy their phone number then paste it into the contact bar then boom, their name pops up. Reason for choosing EZ Texting Simplicity & cost Review Source OS Oscar S. owner Real Estate Used the software for: Less than 6 months ### "Tried to use it" November 21, 2019 3.0 Communicating with my subcontractors Pros Not much. I have used others and this one is similar to others. Cons Tried this service but was not very good. It kept flagging basic words like bank and payment. Thankfully, I use the pay as you go plan first to see how good the service is. This one is poor for me. I needed to communicate with my appraisal staff. As appraisers, works like bank and payment are used because its part of out lexicon. I DO NOT recommend this service for businesses in the real estate, finance or bank field. Review Source Response from CallFire November 22, 2019 Hello! We're sorry that you have not had the optimal experience with EZ Texting. For context, words such as "bank" and "payment" are flagged because our system identifies the usage of those words as a"financial offers", which are not permitted in our industry. Simply put, it's a preventative measure to protect you and our thousands of users. We really value our customers, and want to make this right. Give us a call at (800)753-5732 and one of our team members will be happy to assist you. We will unblock the account and can provide assurances that this will not occur again from the usage of those words. Jonnie S. Human Resources Manager Automotive Used the software for: Less than 6 months ### "Quick Easy communications tool" December 18, 2019 5.0 I needed a way to contact all my employees at one time. I hadn't heard of the company, but a search brought me to them. I asked for more information, and was contacted immediately with a free trial. I used the trial and became a believer. This is how we send all of our mass communications for important information like weather alerts as well as holiday wishes. Pros Easy to set up and use. Great mass upload capabilities. You can set it up, populate contacts and send a message to your contacts in fewer than 15 minutes. Cons Some people's phones or carriers won't allow them to receive the texts. Reason for choosing EZ Texting Now that I have looked at other products, we stay with EZ text because the value is great for how we use it. Review Source BS Brandy S. Marketing Director Real Estate Used the software for: 1-2 years ### "Overall good system" December 22, 2020 5.0 Easy to use, great way to communicate with a large group of people! Pros We use this for mass communication with our agents about events, meetings, upcoming reminders, etc. It helps keep everyone on the same page. Cons It seems to nickel and dime you, you run out of texts quickly when you have a large group of agents you're communicating with. For that reason, we decreased our use because we didn't want to pay to go to the next upgrade. Review Source Response from CallFire June 21, 2022 Brandy, Thank you so much for your review! We love to hear not only that you enjoy using EZ Texting, but also how you use it! Our customers and their businesses are truly why we do this. We're sorry to hear that you're decreasing your usage in order to stay within your current plan. While we completely understand, we're happy to help figure out the right plan for you moving forward so that you don't have to limit your texts. Please let me know if you'd be open to an agent reaching out. Sincerely, Taylor JM Julie M. Program Support Clerk Government Administration Used the software for: Less than 6 months ### "So easy and useful " December 13, 2019 5.0 I use the service to send out surveys and it has really increased the response rate from when I was just sending the survey by e-mail. Pros I like that the set up was so fast and easy. I was able to use the service right away and with free credits to try it out before I had to purchase anything. It allowed me time to ensure the service was right for my needs and really see the benefits for the company before making a commitment to it. Cons I think that the thing I like least is that when I send a text that is longer, it shows that it will be sent in two messages. I would like the message to be sent all in one especially when I am sending a link. Alternatives considered [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/)[SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) Reason for choosing EZ Texting I choose because of the ease of set up for the free trial and didn't require a credit card to start the free trial. Review Source VR Verified Reviewer Office Manager Facilities Services Used the software for: Less than 6 months ### "Does what it needs to" March 13, 2019 4.0 Pros The software does what you need it to. It is a little tedious to set up, but after that you are good to go. Cons They contact you a lot after you create an account and have to go in and turn all of the emails off. Review Source CB Chris B. Database Designer Religious Institutions Used the software for: 1-2 years ### "EZ Texting is easy to deploy and use" November 3, 2020 4.0 If you need a rock solid messaging system with the cool and slick graphical arts integration this is your software package. Pros It was a rock solid performer and NEVER dropped any messages. We used a texting service that we found out the hard way dropped inbound texts whenever it became stressed. This was not the case with which has been solid as a rock in delivering messages. Cons It was not able to send follow-up messages linked to the original message. Review Source SW Stephen W. Network Administrator Construction Used the software for: 6-12 months ### "Very easy to use" December 13, 2019 4.0 The ability to confirm delivery like on android phones would be nice, but being able to text customers is a great benefit! Pros It has a very simple interface that is simple to use. Cons We would have liked a more robust api for us to interface into. Review Source DT Deb T. IT Director Primary/Secondary Education Used the software for: 2+ years ### "Easy to Use" September 7, 2018 4.0 Pros This software has made it so easy to send out marketing texts. The price of this product is worth every penny. Cons doesn't have a lot of bells and whistles, so if this is what you are looking for this is probably not the product. However, for quick and easy this is great. Review Source mS marisa S. office manager Staffing and Recruiting Used the software for: 6-12 months ### "Professional" October 8, 2019 5.0 Pros very professional way to send out mass text professionally and it even lets you know if youve entered the same number twice by mistake Cons havent really noticed anything ive disliked so far Review Source IM Igor M. Digital Marketing Manager Automotive Used the software for: Less than 6 months ### "It does work BUT their business strategy turned me off forever" June 3, 2019 5.0 Very bad. I really needed to send a few hundred text messages and ended up NOT sending any... because they wanted me to buy more and more credits that I did not need. I tried to contact their customer service about it and it didn't get anywhere... not resolved up until now. Pros User interface does look very friendly and all needed features are easily accessible. Cons They are literally tricking you into buying more credits. Very cheap, SCAM-like trick. You buy some credits... later realize you CANNOT use it because you need to buy MORE credits... Another words there is a certain minimum of credits you have to have on your balance. AND there is no explanation to begin with... Review Source Response from CallFire June 10, 2019 Hi Igor, thanks for the feedback. We understand that a manager reached out to walk you through the account and explain that a minimum credit balance isn't necessary to have an account in good standing with us. We hope that his explanation addressed your concerns. Please feel free to reach out directly to us with any further questions. We're here to assist every step of the way! ES Ellis S. Customer Service Manager Medical Practice Used the software for: 6-12 months ### "Great way to communicate with your customers" December 13, 2019 4.0 We are using it to remind customers of scheduled appointments Pros It is so easy to use and personalize messages Cons Links can't be embedded into texts. you have to use a link shortener Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.