Who Uses This Software?

Text message marketing allows any business or organization to reach people where they are, with a simple text.


Average Ratings

33 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

Vendor Details

  • SimpleTexting
  • simpletexting.com
  • Founded 2011
  • United States

About SimpleTexting

SimpleTexting makes text message marketing simple with their powerful, easy-to-use platform. One of the oldest and most trusted SMS marketing services, their clients include Fortune 500 companies, small businesses, nonprofit organizations, healthcare providers, churches, schools, and more. They offer unlimited keywords, and the SimpleTexting software makes it easy to customize texts and respond to contacts instantly. All incoming messages are free, and plans are billed monthly.


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SimpleTexting Features

  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

SimpleTexting Reviews Recently Reviewed!

SimpleTexting has made it so simple to send texts! I often find myself saying, "that was so simple!"

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy to use the dashboard is and the customer service. Every time I have had a question I send a quick message asking for help and get an answer immediately.

Cons: There have been a few small things that I hoped to do but customer service has helped me find a work around in most situations. I would like the option to customize keyword settings a little more.

Pricey, but love getting right to our customers "pockets"

Oct 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lots of great features and easy for customers to sign up for messages/sales/specials at our Charity Bingo Hall and Resale Stores.

Cons: For a non-profit, the service is expensive. Not too long after we signed up for the service, I was contacted about receiving a non-profit discount. I sent the information and checked back in, but got zero response back.

Overall: Ease of use for customers and keyword access.

Vendor Response

by SimpleTexting on October 11, 2017

We really appreciate you taking a few minutes to write a review, Joanna. Glad to hear how easy it is for customers to sign up and for you to reach back to them instantly! Sorry to hear that you didn't receive the non-profit discount on sign up. We believe in making our service as accessible as possible for non-profit organizations and I've taken care of updating your plan now. We're here to help if there's anything more we can do. Thanks again for being a long time customer!

Struggled to figure out the import contacts system, but customer support was fantastic!

Oct 09, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Struggled to figure out the import contacts system, but customer support was fantastic! The layout of the software is very well thought out. Overall, this company was recommended by multiple people I know.

Cons: Getting permission to import CSV files and all of the problems I had with it or a very cumbersome. First of all, when you try to import contacts from a list or CSV file, it asked you to first contact somebody in order to get permission to do so. However the link to contact someone did not work the first time I used it. So I had to go online and chat with someone in order to figure it out. Once I got permission, The program kept telling me that I was getting an internal error message. In the end, I had to end up emailing my lists and files to a customer support member in order to have him add them into the system. Someone please figure out how to improve the system of importing files

Vendor Response

by SimpleTexting on October 11, 2017

Thanks so much for taking a few minutes to write a review, Joel. It means a lot to get feedback from our customers! We try to strick a balance between ease of use and maintaining compliance standards when it comes to importing contacts. We're constantly reviewing our processes and we'll look into how we could make this easier for future customers. We're looking into the import issue now and we'll fix it as soon as possible. Happy to have you as a customer and we're looking forward to working with you!

Easy to use and does what's on the box

Aug 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Your customer service - excellent. Also the products works well :) I do prefer the current theme as the new one seemed unstable to me.

Cons: Wish I could buy credits rather than monthly subscription. I also wish I had an app on my phone that I can use instead of having to use a PC, at least review responses. Also reports would be nice.

Overall: Managed to get a group of people to volunteer for something. Before using this system, we were luck to get anyone to even respond.

Just got started with SimpleTexting and it's instantly become my favorite way to mass market.

Jul 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The dashboard is easy to use and laid out in a simple clear way. Uploading contacts is a breeze so is sending out marketing campaigns. However, the absolute best thing I've experienced so far is the amazing customer service. Sean has quickly and effectively answered any and all of my questions. (There's been several so far with me getting started)

Vendor Response

by SimpleTexting on October 11, 2017

Thanks for much for taking the time to write a review Marty! We're excited that you're finding the service easy to use and that we've become a favourite already. We pride ourselves on great customer support and will certainly pass the message along to the team.

It's simple, easy and a great value for communicating with attendees at our events.

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's easy to use for any of our staff. It gives us a simple solution for communicating with college students and their advisors who attend our meetings.

Cons: No ala cart, one-time option, so we have to unsubscribe after we use it for an event. STaff was helpful with the unsubscribe request though.

Vendor Response

by SimpleTexting on July 11, 2017

Tracee - Thanks for the great review! Glad to hear that your staff finds it easy to use to communicate with your event attendees. We've recently updated out platform to make it even easier to start and stop your subscription. You'll have access to a brand new dashboard when you're ready for your next event!

easy to text

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have thoughts on this I really don't have any thoughts on this
don't think I can expand on this and I am tired of saying the same and still
I think you need to take out this part of the soft ware

Overall: communication with the patients

Vendor Response

by SimpleTexting on July 11, 2017

Judi - Really appreciate you taking a few minutes to review SimpleTexting! Happy to hear that you find it easy to text using our service.

simple texting is great for work

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: it is easy to use and efficient. I like how I can mass text with hit and tell patients their appointment times

Cons: some of the patients get confused about the first text that gets sent out about data rates. They think it is spam messages and then they opt out

Vendor Response

by SimpleTexting on July 11, 2017

Caiti - Thanks so much for taking a few minutes to review SimpleTexting! We're really glad to hear that you like how easy it is to communicate appointment times over text. We love saving time where we can too! As industry leaders in SMS compliance, we want to make sure that anyone who receives a text is fully aware of the program which is why we send the compliance message. We'd be happy to chat about how you can communicate this to your customers so they don't opt-out and miss their messages.

Awesome Texting System with Amazing Support!

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Abundance of features and customer support

Cons: Ease of use and features.

Overall: Everyone has been amazing in getting me set up and answering all the questions I had. Very quick responses and very informative! Highly recommended.

Recommendations to other buyers: make the ui prettier? lol

Great Perks

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Ease of use

Cons: delivery can be late which makes the tool useless

Overall: I am a consultant for a DS company and I sell mostly online. SMS marketing allows me to stand out from the other 70k consultants by gently reminding customers that my event is about to start. Reaching buyers when they are offline, unsubscribed, distracted or shopping elsewhere is incredibly powerful!

Love Simple Texting!

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So glad we found SimpleTexting - getting texts out to the church members couldn't be easier! And the unlimited keywords is so helpful. Thanks SimpleTexting for helping our communication skills!

So helpful, great customer service

Dec 15, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It does exactly what I want to.

Cons: The online platform could be more comprehensive and user friendly

Overall: These people really went above and beyond to help me set up my code and give us the best deal. They helped resolve a few issues I was having very quickly and were so responsive to my messages through their "chat" service. I've also been very pleased with the platform itself! One thing that I wish we could see is when autoresponder messages have indeed been sent. Right now my only confirmation that my 2week delayed autoresponder is sending is that my number of messages sent (total) for the last week is disproportionate to the number of new subscribers. I think there is some room to develop the user-friendliness of the platform, but in general, it does its job. I wish analytics had more some more abilities regarding how many subscribers and trends across weeks that I can define myself.

Recommendations to other buyers: Analytics could be more extensive, right now it is very basic and doesn't really reveal much. It'd be helpful to know peak times for new subscribers for example.

Fits my Needs Perfectly

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unlimited Lists

Cons: No iPhone App

Overall: I use SimpleTexting on a daily bases. So much better than email. And the OptIn is so easy. I used to enter email addresses and phone numbers into my contacts one by one. Now it's all automated and much less expensive than I thought it would be.

Simple Texting was the choice for me because of their excellent support and unlimited keywords/lists. SO happy with their service!

Recommendations to other buyers: Add a feature to mark all messages as read.

Clean and simple, just like their name

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The API was easy to get connected to, and the web interface was also clean and intuitive. Customer support was great, as they put me immediately in touch with someone who could fix my issue right away.

So Impressed!

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service!

Cons: Getting to know it

Overall: The customer service and ease of use of Simple Texting is unparalleled. Also the price of the service is absolutely worthwhile and one of the cheapest I've seen for SMS marketing, and with the discount for nonprofits, working with Simple Texting is no question!

Recommendations to other buyers: No

Exceeding our expectations.

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: Cloud based. Great UI and UX. Value for the price

Cons: Can't find anything yet

Overall: We are absolutely thrilled about the SimpleTexting platform! We spent a lot of time looking for the exact solution and everything we needed was all here in one spot. I think we are only scratching the surface of what we can do with this marketing campaign but we absolutely love it so far. Customer service is outstanding with lightning fast responses. We definitely recommend this product

Loving SimpleTexting!

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Recently found you guys and really think it's a great service. We have a need to deliver content digitally and this service fits the bill.

Fantastic tool for outreach!!

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The team at SimpleTexting has been great from free trial through purchase and after implementation. Ease of use is insane as I can tell you my timeline didn't allow for any reading or tutorials and I have successfully been able to get my messages out to my audience with ease.
Customer support through the live chat is quite honestly my best online chat/online support experience. My team got a full return on the cost within two hours and I think my audience will receive the greatest value through our education efforts. Simple Texting is making that possible as we reach our audience where they are. If I have any feedback it is simply reporting and managing the "data" I received through responses or automation. But! Export capacities are on their way in Spring 2017 I hear so I'm sure even that will fall off of my list.

Awesome customer support!

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, quick customer service

Overall: I love how quick the customer support is to answer my questions. They always add useful hints & tips. Sam is the man!

Worth every penny!

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use

Cons: I wish there were more reports to pull to track who is texting and frequency.

Overall: From the initial set up everyone was so helpful. They have all gone above and beyond to help us out. We had a unique request for analytics and they were able to create the file that I needed. We will recommend them time and time again. Thank you for making this easy for someone that is not so "tech savvy". A special shout out to Sam for answering all of my questions, I know there were a lot!

Eagle Brook Church

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been very pleased with our partnership with SimpleTexting. Using their platform, we've been able to connect our church attenders in quick and seamless ways.

Awesome client education and support

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great way to stay in touch with Millennials and younger buyers who are very Tech oriented just really excited about this potential source of new business

Cons: A lot of hand-holding is required to make it work

Overall: I don't think I've ever been more pleased with the added utility that this product brings to my business efforts. I have been looking for a clean quick way to attract new potential buyers and this really fits the bill extremely well

Simple Texting offers great Service, Features and even Better Customer Service!

Sep 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The team at Simple Texting deliver unmatched service and their support is second to none. They are always quick to respond to questions and even go the extra mile to get you immediate answers. I would highly recommend Simple Texting as a valued added-service for any business looking for a company with both proven experience and great customer support! After now working with some of the top SMS companies in the Industry I can honestly say - Simple Texting is #1.

Awesome stuff!

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Absolutely awesome! The customer service is impeccable! I love all the avenues used to reach me to make sure I was satisfied with the product.

Exceptional Service!

Sep 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Cons: Ease of use. Simple and intuitive. Also, the fact that I can grant sub-user access to keywords under the main account.

Overall: Could not be happier and more delighted to have secured a lasting partnership with Simple Texting. Looking forward to offering our independent retail customers another vehicle to connect and communicate with their customers.

Thank you!

Aug 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Sam was a wonderful Cusomer Service rep, I have been shopping around and when I can to simpletext and got Sam via text and phones, she was great. I stopped shopping, she is one of the main reasons, I will use your company!!!

SMS Texting Par Excellence!

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I spent some time searching for an SMS platform for my Christian ministry and decided to go with SimpleTexting. Boy was I pleased! One of the great features to this program is the unlimited use of keywords. Other programs were charging an arm and a leg so the choice was obvious on that point. After I signed up for a monthly plan I was contacted by a customer service rep. Let me say that this has been the BEST customer service I have EVER received in my entire life. I set up a time to get a brief tutorial and was even able to text my rep with some questions. 6 stars for Customer Service! Finally, I was told about some of the upcoming features for SimpleTexting so I'm glad to know that they are not just a stagnant program. I'm very proud to be one of their clients.

Phenomenal customer service!

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In this day and age, customer service can be lacking in most of the big companies I deal with. I was so impressed! This was not the case with Simple Texting. FINALLY! A company that gets what it means to take care of their customers. They went above and beyond the call of duty. I will be a loyal customer for a long time!!

These guys know what they are doing!

Mar 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am having a very positive experience with them starting from their SMS service to customer support.
They are always there in case we had any issues and they provide ongoing education on how to best run SMS campaigns.

The interface is great and it works like a charm

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service is wonderful. The owner responded a few technical issues I had within minutes. I have a lot of experience with texting services and Simple Texting is the best one I have used.
Highly recommend this product to anyone.

Sean Hawley
Manager
Bizbrella.com

great service and solution for our business

Nov 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: been using this for our spa. great service and super easy to use! And our customers love the convenience of this!

Exactly What You Expect it to Be

Nov 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is extremely intuitive and the price is very reasonable. It's easy to compose messages, import contacts, and respond to incoming texts. The interface doesn't confuse you by throwing a bunch of overly-sophisticated features in your face. It's very straightforward.

Whenever I've had questions on how to do something, they've always gotten back to me right away.

Tried Many, Use Only SimpleTexting

Nov 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: competitive rate, best customer support, fast delivery.

Vendor Response

by SimpleTexting on November 02, 2015

You rock!! We appreciate your business always.