Who Uses This Software?

Text message marketing allows any business or organization to reach people where they are, with a simple text.


Average Ratings

49 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SimpleTexting
  • simpletexting.com
  • Founded 2011
  • United States

About SimpleTexting

SimpleTexting puts the simple in text message marketing with their powerful, easy-to-use platform. One of the oldest and most trusted SMS marketing services, their clients include Fortune 500 companies, small businesses, nonprofit organizations, healthcare providers, churches, schools, and more. They offer unlimited keywords, and it's a snap to customize texts and respond to contacts instantly. All incoming messages are free, and plans are billed monthly.


SimpleTexting Features

  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

SimpleTexting Reviews Recently Reviewed!


Capterra-loader

Ive used many services, SimpeTexting is far more affordable

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Price
Quick customer response
Price
Allthe major features needed
Price
They now feature mms delivery of messages as well.

Cons: NOt integrated with Zapier

Vendor Response

by SimpleTexting on May 22, 2018

Thanks for the feedback Shonn! We currently offer a robust API for integrations. Zapier is also on our road map for the future, though!

Great customer service & price point

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use and customer service along the way was always great and very helpful.
I love the chat feature.

Cons: the exporting to excel if we run the same sweepstakes 2 times throughout the year- only lists the entrant 1 time as the 1st time they entered, not the 2nd

Vendor Response

by SimpleTexting on May 25, 2018

Thanks Sofia! There is actually a workaround for the issue you ran into. For your next contest, just reach out to us and we'd be happy to help :)

Great features and easy to use.

May 02, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and customer service responsiveness. The platform works very well and the team has been there every step of the way to assist.

Cons: Tha API is VER minimal and missing many logical features. I would like to see some enhancements to it

Vendor Response

by SimpleTexting on May 25, 2018

We're so happy to hear that the platform is working well for you Graham! In regards to the API, we've recently added new features, such as the ability to add custom fields, and there are more in the works! If there are specific features you'd like to see, please let us know! :)

Over the top personalized service!

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best feature of Simple Texting truly is the one-on-one support that their team offers. Not only did team do a great job explaining the features of the product, but also helped us set up our first keywords and functions to make sure that we were on the right track. Looking forward to seeing the results.

Cons: I haven't had a chance to dive into the software enough on my own to offer ideas on what I like the least.

Vendor Response

by SimpleTexting on May 21, 2018

Thanks Katie! I have passed this along to our support team who are delighted to have been able to help!

SimpleTexting has the most dynamic features, the best price, and excellent Customer Service!

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The available features are outstanding. The creativity of our Marketing Team has yet to come up with an idea they would like to use text Marketing Software for that SimpleTexting has not been able to accommodate, simply and beautifully!

Cons: There really isn't anything that we dislike about the platform. It has met our needs in every way. The plugins allow for such a dynamic and interactive process to allow our "customer" experience to continue long after they leave our establishment.

Vendor Response

by SimpleTexting on May 21, 2018

Thank you for your great feedback Anthony! We're happy to be able to provide a diverse set of features that make it easy to get the most out of text marketing!

Prompt and professional

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: List of Features is comprehensive. I really like the ease of use of the portal and the built-in support feature.

Cons: While I do like the feature set, I do not like the fact that MMS messages deduct 3 credits when other texting services do not charge for MMS.

Vendor Response

by SimpleTexting on May 25, 2018

We appreciate the feedback Donnell! We keep all of our pricing transparent, so no one is surprised and can make an informed decision on their plan needs.

Was easy to use, straight forward, worked great

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love how advanced you are, your website was great with tips in all the right places, love the little example of what my text number and response would look like on a phone.

Cons: I guess I wish I had only signed up for the lowest package. I was just trying to collect emails from a conference and last year since I got 200, I figured i would need the bigger package, but it turns out I just got 25, the limit of the package, so i paid for the month which maybe I shouldn't have. But also, I noticed a few people unsubscribed from it immediately, and didn't actually click the link it sent them, to go to mail chimp and sign up for our email. So I'm wondering what scared them away.

Vendor Response

by SimpleTexting on May 21, 2018

Thank you so much for your review Andrea! With our month-to-month billing plans, we make it easy to upgrade or downgrade your plan as your needs change.

We needed a texting solution that allowed us to run a vote that wouldn't break the bank.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's simplicity and ease of use within the dashboard is what makes it such a great product. We did have to game the system a little bit to get what we wanted out of it, but in the end it was perfect for what we were looking for.

Cons: The only thing I didn't like was that I had to create a workaround to allow for what we needed it for - we were looking for something where patrons of our show could vote for their favorite of 13 gardens by texting a word to the number. So essentially a text poll, but initiated by the user instead of by us, and instead of sending options, the keyword is on a sign at each garden. So it worked perfectly, we just sort of had to work it out ourselves - not really a con, since it totally worked, haha.

Overall: Allowed us to run a text voting contest utilizing the phones in everyone's pocket instead of at iPad or Laptop stations for a reasonable price.

Vendor Response

by SimpleTexting on April 10, 2018

Great to hear that it worked out for you, Derek! And thanks for taking the time to leave a review :) We've worked hard to build a dashboard and interface that's simple to use but still really powerful.

It was easy to use and I had great help from the team.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With so many texting interfaces in the market, SimpleTexting not only gives you an innovative tool to manage your campaigns but also the advantage of outstanding customer support. They are available for any question or inquiry almost 24/7. They are simply great!

Cons: Integration with ZOHO CRM and a desktop software.

Vendor Response

by SimpleTexting on April 02, 2018

Really appreciate the awesome feedback, Annabelle! Glad that you were able to really use SimpleTexting to make your customer outreach easier. Our team is very focused on delivering an exceptional experience too and I'm happy that they delivered for you. Keep an eye out in the future for some new integrations as we work to expand these based on client needs.

Capterra-loader

By FAR the BEST texting service on the market !

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Auto-responders - folks that text your short-code can be automatically enrolled in a marketing drip campaign or an ongoing content marketing campaign. We found that service to improve our app install ration by 40%.
Scale up - you can start with a low plan and just upgrade as you start using the service more. Once you're at the top, you're only paying /text!
Cost - Costs are very reasonable and super transparent. And if you want to go all in and get your very own shortcode, they can even help with that!
Self service - You can edit and improve your texts as you go, you usually don't have to wait for anyone
Customer service - AMAZING customer service. Real people that you can talk to over and over again. Super easy chat feature.
Group texting - If you want to send a message to everyone on your list, that's easy too.

Cons: No timestamp - Biggest con is that they don't have a timestamp when people subscribe; they just tell you when the date is. Not having the time makes it harder to optimize marketing campaigns.
Filtering - trying to navigate the lists and autodrip can be tricky because most pages don't have filtering or sorting functionality. You have to skim through the page looking for the list that you want
No "duplicate" feature - When trying to recreate an autoresponder campaign, you have to enter ever message in one at a time, which is time-consuming.
A/B Testing - This is more of a WISH than a CON since I don't think any service offers this - would be great if they would let users A/B test different text messages to see which ones produced more engagement - like email subject line tests.

Overall: I dramatically improved my conversion rate for my radio customer acquisition campaigns.

Vendor Response

by SimpleTexting on April 02, 2018

Thanks Javier for taking a few minutes to leave some comments and feedback! We always get excited when customers see such a benefit from using text messaging. With regard to your wish list, we're really focused on listening to our customers and delivering improvements wherever possible. Timestamps will be added to all list exports in the coming days, we think filtering, A/B testing and duplication are all great ideas and are on our roadmap so keep an eye out for these in the future.

Like it so far. Still debating on the costs versus the benefits.

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pros are that it is easy to send out campaigns. It's easy for customers to sign up. Works just like it should.

Cons: The text sent out to customers when they sign up count toward my monthly limit. You have to keep a close eye on your plan as customers sign up so you don't go over the limit as each text sent when you go over your limit is pricey (would really add up if you had a lot of subscribers).

Overall: Easy to send out campaigns. Easy for customers to sign up. Works just like it should.

Vendor Response

by SimpleTexting on February 27, 2018

Thanks for taking the time to leave us a review. We're so happy that you're enjoying how easy it is to send campaigns and reach your customers! With our simple overage, you pay the exact same amount for any messages over your regular plan as you did for your included messages. No crazy extra costs. With no contracts, you can upgrade or downgrade at anytime too!

VERY EASY SETUP! we were up and running and sending out messages in a few minutes.

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It makes SMS and shortcodes easy to use and manage. Other software would entail months of setup for a shortcode (but it's more specific / our own) however this one still works pretty much the same way! It's all about convenience and efficiency. Also easy to create and schedule blasts to our clients and hot leads. THE CUSTOMER SERVICE IS AMAZING. We have never had a chat wait for more than 3 minutes. SOMEONE IS ALWAYS THERE TO HELP OUT.

Cons: The limitations on imports. I still love how quick and easy it is to communicate with customer support so they can increase the limits on our imports but we churn out hot leads fast and it becomes a daily (and possibly tedious future task). we understand the implications of needed consents, but hopefully it can be automated in the future.

Vendor Response

by SimpleTexting on February 27, 2018

Thanks for providing some feedback and leaving a review! We've tried to make it as easy as possible to get started with short code messaging, and we're happy that you've been able to make it work so quickly for your business. Our customer support team is super excited about the shout out, they work incredibly hard to make it happen for our customers. We're constantly looking at our processes to make our customers lives easier so I've asked our team to look at the import restrictions. To help ensure the integrity of our service, there are some checks in place but I'm sure we can make it a bit easier for you.

Easy, clean and clear interface, cost efficient-Love it!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy data import-imported from an existing list - could map fields from within the Simple Texting tool.

Cons: Starting the Subscribers list - wanted to 'add a contact' but you needed to make a list first, then add a contact.

Top notch customer service, great UI & price point

Nov 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Quick and easy to send out SMS. Synced with Mail Chimp. Customer service and support was TOP-NOTCH! Pricing below competitors. I have recommended SimpleTexting to several business owners. I also liked the notes field that I used daily to keep customized member preferences.

Cons: Searching users/members was awkward and did not always seem to work. I would search to see if a member existed before entering them manually. Then I would manually add a member only to find out they had already signed up by texting our keyword.

Overall: Huge time savings! Ease of use. Excellent customer support!

Switched to Simpletexting due to bad speed & support from my previous provider. Great decision!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that they have chat support so i feel like i can always get quick answers when I need to. Their system is very intuitive and easy to use.

Cons: I think the documentation for their API could be a bit more detailed. I think their API is much more powerful than what they lay out in their documentation.

SimpleTexting has a well thought out online application and absolutely amazing support.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very simple to use online application. Their website is clean and streamlined; you simply cannot get lost on their website. The support is unbelievably great, where you can email, chat, call, and all queries are handled by the same person (no sending you off to billing for a new support person). I even received a complimentary add-on. My list of pros could go on, but you get the idea.

Cons: I am unable to text outside of USA, but that may be a limitation of the industry (not sure about this). However, they do provide text-to-email as a backup sending method.

Vendor Response

by SimpleTexting on October 30, 2017

Thanks for taking a few minutes to review our service! Hearing from our customers means the world to us. We're excited that you're loving how easy it is to use our online app to send messages. We try and keep it Simple :) As far as sending text messages outside the USA, we currently offer service in Canada and are continuing to look at how we can improve access around the world.

SimpleTexting has made it so simple to send texts! I often find myself saying, "that was so simple!"

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy to use the dashboard is and the customer service. Every time I have had a question I send a quick message asking for help and get an answer immediately.

Cons: There have been a few small things that I hoped to do but customer service has helped me find a work around in most situations. I would like the option to customize keyword settings a little more.

Vendor Response

by SimpleTexting on October 30, 2017

Thanks for the great review! We often find ourselves saying the same thing :) Glad to hear that our support team is delivering on their mission of being there to help and finding creative solutions. As far as customization goes, we're always adding new features as the demand grows for them so stay tuned!

Pricey, but love getting right to our customers "pockets"

Oct 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lots of great features and easy for customers to sign up for messages/sales/specials at our Charity Bingo Hall and Resale Stores.

Cons: For a non-profit, the service is expensive. Not too long after we signed up for the service, I was contacted about receiving a non-profit discount. I sent the information and checked back in, but got zero response back.

Overall: Ease of use for customers and keyword access.

Vendor Response

by SimpleTexting on October 11, 2017

We really appreciate you taking a few minutes to write a review, Joanna. Glad to hear how easy it is for customers to sign up and for you to reach back to them instantly! Sorry to hear that you didn't receive the non-profit discount on sign up. We believe in making our service as accessible as possible for non-profit organizations and I've taken care of updating your plan now. We're here to help if there's anything more we can do. Thanks again for being a long time customer!

Struggled to figure out the import contacts system, but customer support was fantastic!

Oct 09, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Struggled to figure out the import contacts system, but customer support was fantastic! The layout of the software is very well thought out. Overall, this company was recommended by multiple people I know.

Cons: Getting permission to import CSV files and all of the problems I had with it or a very cumbersome. First of all, when you try to import contacts from a list or CSV file, it asked you to first contact somebody in order to get permission to do so. However the link to contact someone did not work the first time I used it. So I had to go online and chat with someone in order to figure it out. Once I got permission, The program kept telling me that I was getting an internal error message. In the end, I had to end up emailing my lists and files to a customer support member in order to have him add them into the system. Someone please figure out how to improve the system of importing files

Vendor Response

by SimpleTexting on October 11, 2017

Thanks so much for taking a few minutes to write a review, Joel. It means a lot to get feedback from our customers! We try to strick a balance between ease of use and maintaining compliance standards when it comes to importing contacts. We're constantly reviewing our processes and we'll look into how we could make this easier for future customers. We're looking into the import issue now and we'll fix it as soon as possible. Happy to have you as a customer and we're looking forward to working with you!

Easy to use and does what's on the box

Aug 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Your customer service - excellent. Also the products works well :) I do prefer the current theme as the new one seemed unstable to me.

Cons: Wish I could buy credits rather than monthly subscription. I also wish I had an app on my phone that I can use instead of having to use a PC, at least review responses. Also reports would be nice.

Overall: Managed to get a group of people to volunteer for something. Before using this system, we were luck to get anyone to even respond.

Just got started with SimpleTexting and it's instantly become my favorite way to mass market.

Jul 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dashboard is easy to use and laid out in a simple clear way. Uploading contacts is a breeze so is sending out marketing campaigns. However, the absolute best thing I've experienced so far is the amazing customer service. Sean has quickly and effectively answered any and all of my questions. (There's been several so far with me getting started)

Vendor Response

by SimpleTexting on October 11, 2017

Thanks for much for taking the time to write a review Marty! We're excited that you're finding the service easy to use and that we've become a favourite already. We pride ourselves on great customer support and will certainly pass the message along to the team.

It's simple, easy and a great value for communicating with attendees at our events.

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's easy to use for any of our staff. It gives us a simple solution for communicating with college students and their advisors who attend our meetings.

Cons: No ala cart, one-time option, so we have to unsubscribe after we use it for an event. STaff was helpful with the unsubscribe request though.

Vendor Response

by SimpleTexting on July 11, 2017

Tracee - Thanks for the great review! Glad to hear that your staff finds it easy to use to communicate with your event attendees. We've recently updated out platform to make it even easier to start and stop your subscription. You'll have access to a brand new dashboard when you're ready for your next event!

easy to text

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have thoughts on this I really don't have any thoughts on this
don't think I can expand on this and I am tired of saying the same and still
I think you need to take out this part of the soft ware

Overall: communication with the patients

Vendor Response

by SimpleTexting on July 11, 2017

Judi - Really appreciate you taking a few minutes to review SimpleTexting! Happy to hear that you find it easy to text using our service.

simple texting is great for work

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: it is easy to use and efficient. I like how I can mass text with hit and tell patients their appointment times

Cons: some of the patients get confused about the first text that gets sent out about data rates. They think it is spam messages and then they opt out

Vendor Response

by SimpleTexting on July 11, 2017

Caiti - Thanks so much for taking a few minutes to review SimpleTexting! We're really glad to hear that you like how easy it is to communicate appointment times over text. We love saving time where we can too! As industry leaders in SMS compliance, we want to make sure that anyone who receives a text is fully aware of the program which is why we send the compliance message. We'd be happy to chat about how you can communicate this to your customers so they don't opt-out and miss their messages.

Awesome Texting System with Amazing Support!

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Abundance of features and customer support

Cons: Ease of use and features.

Overall: Everyone has been amazing in getting me set up and answering all the questions I had. Very quick responses and very informative! Highly recommended.

Recommendations to other buyers: make the ui prettier? lol

Great Perks

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Ease of use

Cons: delivery can be late which makes the tool useless

Overall: I am a consultant for a DS company and I sell mostly online. SMS marketing allows me to stand out from the other 70k consultants by gently reminding customers that my event is about to start. Reaching buyers when they are offline, unsubscribed, distracted or shopping elsewhere is incredibly powerful!

Love Simple Texting!

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So glad we found SimpleTexting - getting texts out to the church members couldn't be easier! And the unlimited keywords is so helpful. Thanks SimpleTexting for helping our communication skills!

So helpful, great customer service

Dec 15, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It does exactly what I want to.

Cons: The online platform could be more comprehensive and user friendly

Overall: These people really went above and beyond to help me set up my code and give us the best deal. They helped resolve a few issues I was having very quickly and were so responsive to my messages through their "chat" service. I've also been very pleased with the platform itself! One thing that I wish we could see is when autoresponder messages have indeed been sent. Right now my only confirmation that my 2week delayed autoresponder is sending is that my number of messages sent (total) for the last week is disproportionate to the number of new subscribers. I think there is some room to develop the user-friendliness of the platform, but in general, it does its job. I wish analytics had more some more abilities regarding how many subscribers and trends across weeks that I can define myself.

Recommendations to other buyers: Analytics could be more extensive, right now it is very basic and doesn't really reveal much. It'd be helpful to know peak times for new subscribers for example.

Fits my Needs Perfectly

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Unlimited Lists

Cons: No iPhone App

Overall: I use SimpleTexting on a daily bases. So much better than email. And the OptIn is so easy. I used to enter email addresses and phone numbers into my contacts one by one. Now it's all automated and much less expensive than I thought it would be.

Simple Texting was the choice for me because of their excellent support and unlimited keywords/lists. SO happy with their service!

Recommendations to other buyers: Add a feature to mark all messages as read.

Clean and simple, just like their name

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The API was easy to get connected to, and the web interface was also clean and intuitive. Customer support was great, as they put me immediately in touch with someone who could fix my issue right away.

So Impressed!

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer service!

Cons: Getting to know it

Overall: The customer service and ease of use of Simple Texting is unparalleled. Also the price of the service is absolutely worthwhile and one of the cheapest I've seen for SMS marketing, and with the discount for nonprofits, working with Simple Texting is no question!

Recommendations to other buyers: No

Exceeding our expectations.

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: Cloud based. Great UI and UX. Value for the price

Cons: Can't find anything yet

Overall: We are absolutely thrilled about the SimpleTexting platform! We spent a lot of time looking for the exact solution and everything we needed was all here in one spot. I think we are only scratching the surface of what we can do with this marketing campaign but we absolutely love it so far. Customer service is outstanding with lightning fast responses. We definitely recommend this product

Loving SimpleTexting!

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Recently found you guys and really think it's a great service. We have a need to deliver content digitally and this service fits the bill.

Fantastic tool for outreach!!

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The team at SimpleTexting has been great from free trial through purchase and after implementation. Ease of use is insane as I can tell you my timeline didn't allow for any reading or tutorials and I have successfully been able to get my messages out to my audience with ease.
Customer support through the live chat is quite honestly my best online chat/online support experience. My team got a full return on the cost within two hours and I think my audience will receive the greatest value through our education efforts. Simple Texting is making that possible as we reach our audience where they are. If I have any feedback it is simply reporting and managing the "data" I received through responses or automation. But! Export capacities are on their way in Spring 2017 I hear so I'm sure even that will fall off of my list.

Awesome customer support!

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, quick customer service

Overall: I love how quick the customer support is to answer my questions. They always add useful hints & tips. Sam is the man!

Worth every penny!

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: I wish there were more reports to pull to track who is texting and frequency.

Overall: From the initial set up everyone was so helpful. They have all gone above and beyond to help us out. We had a unique request for analytics and they were able to create the file that I needed. We will recommend them time and time again. Thank you for making this easy for someone that is not so "tech savvy". A special shout out to Sam for answering all of my questions, I know there were a lot!

Eagle Brook Church

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been very pleased with our partnership with SimpleTexting. Using their platform, we've been able to connect our church attenders in quick and seamless ways.

Awesome client education and support

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great way to stay in touch with Millennials and younger buyers who are very Tech oriented just really excited about this potential source of new business

Cons: A lot of hand-holding is required to make it work

Overall: I don't think I've ever been more pleased with the added utility that this product brings to my business efforts. I have been looking for a clean quick way to attract new potential buyers and this really fits the bill extremely well

Simple Texting offers great Service, Features and even Better Customer Service!

Sep 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The team at Simple Texting deliver unmatched service and their support is second to none. They are always quick to respond to questions and even go the extra mile to get you immediate answers. I would highly recommend Simple Texting as a valued added-service for any business looking for a company with both proven experience and great customer support! After now working with some of the top SMS companies in the Industry I can honestly say - Simple Texting is #1.

Awesome stuff!

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Absolutely awesome! The customer service is impeccable! I love all the avenues used to reach me to make sure I was satisfied with the product.

Exceptional Service!

Sep 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: Ease of use. Simple and intuitive. Also, the fact that I can grant sub-user access to keywords under the main account.

Overall: Could not be happier and more delighted to have secured a lasting partnership with Simple Texting. Looking forward to offering our independent retail customers another vehicle to connect and communicate with their customers.

Thank you!

Aug 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Sam was a wonderful Cusomer Service rep, I have been shopping around and when I can to simpletext and got Sam via text and phones, she was great. I stopped shopping, she is one of the main reasons, I will use your company!!!

SMS Texting Par Excellence!

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I spent some time searching for an SMS platform for my Christian ministry and decided to go with SimpleTexting. Boy was I pleased! One of the great features to this program is the unlimited use of keywords. Other programs were charging an arm and a leg so the choice was obvious on that point. After I signed up for a monthly plan I was contacted by a customer service rep. Let me say that this has been the BEST customer service I have EVER received in my entire life. I set up a time to get a brief tutorial and was even able to text my rep with some questions. 6 stars for Customer Service! Finally, I was told about some of the upcoming features for SimpleTexting so I'm glad to know that they are not just a stagnant program. I'm very proud to be one of their clients.

Phenomenal customer service!

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In this day and age, customer service can be lacking in most of the big companies I deal with. I was so impressed! This was not the case with Simple Texting. FINALLY! A company that gets what it means to take care of their customers. They went above and beyond the call of duty. I will be a loyal customer for a long time!!

These guys know what they are doing!

Mar 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am having a very positive experience with them starting from their SMS service to customer support.
They are always there in case we had any issues and they provide ongoing education on how to best run SMS campaigns.

The interface is great and it works like a charm

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service is wonderful. The owner responded a few technical issues I had within minutes. I have a lot of experience with texting services and Simple Texting is the best one I have used.
Highly recommend this product to anyone.

Sean Hawley
Manager
Bizbrella.com

great service and solution for our business

Nov 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: been using this for our spa. great service and super easy to use! And our customers love the convenience of this!

Exactly What You Expect it to Be

Nov 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is extremely intuitive and the price is very reasonable. It's easy to compose messages, import contacts, and respond to incoming texts. The interface doesn't confuse you by throwing a bunch of overly-sophisticated features in your face. It's very straightforward.

Whenever I've had questions on how to do something, they've always gotten back to me right away.

Tried Many, Use Only SimpleTexting

Nov 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: competitive rate, best customer support, fast delivery.

Vendor Response

by SimpleTexting on November 02, 2015

You rock!! We appreciate your business always.