--- title: "SimpleTexting Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SimpleTexting the right SMS Marketing solution for you? Explore 249 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/145859/SimpleTexting/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- SimpleTexting 4.7 (249) [View alternatives](https://www.capterra.com/p/145859/SimpleTexting/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of SimpleTexting Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Chris K Assistant DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It has plenty of automations to make communication less cumbersome.“ January 6, 2025 SC Sabrina C Billing SpecialistHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “It lags, sometimes stops working and takes forever to load which makes it super hard to work with since its one of the main tools we use.“ November 19, 2024 RF Raegan F AdministratorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Pretty decent experience, wouldve stayed with them except we moved to an all in one phone/fax/text provider.“ February 13, 2025 RF Raegan F AdministratorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “There were some lags in receiving texts sometimes.“ February 13, 2025 CC Charalampos C OwnerChemicals, 51 - 200 employeesUsed the software for: Less than 6 months. “The friendly environment the easily process the quicker as it is possible resolve of the main problems“ August 30, 2025 aH abigail H Fitness InstructorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: I used a free trial. “The only problem I had was not receiving my code on time, but you can always get a new one if it does not work.“ February 11, 2023 Chris K Assistant DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “SimpleTexting is an easy and effective tool to communicate with my clients. “ January 6, 2025 sb selen b PsychologistHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “It is really expensive in Turkey marketing. Because of the dollar exchange rate.“ September 7, 2023 ## Showing most helpful reviews Showing 1-25 of 249 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shelby R. Marketing Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Software has everything we need!" May 29, 2020 5.0 We've really loved being able to build our SMS list and SimpleTexting has been easy to use. Pros We had tried three options simultaneously and picked SimpleTexting because it has so many integrations that are easy to use. We are able to do giveaway contests, collect data, it integrates with our email software - really, they are the pros and have figured out what most clients need from the start. Cons There's nothing that I dislike thus far. It is slightly more expensive than other options, but right now it's worth it for all of the integrations Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/) Reason for choosing SimpleTexting Because they offered the most options and customizations. User-friendly interface. Great support. Review Source RP Rachel P. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Outstanding Customer Service That Truly Cares" August 5, 2026 5.0 Overall, my experience with SimpleTexting has been very positive. Technical issues can happen with any platform, but excellent customer service makes all the difference. SimpleTexting’s team consistently made me feel heard and supported, and their genuine willingness to help turned a challenging situation into a positive experience. Their wonderful customer service is what really sets them apart. Pros What stood out most was the amazingly fast response time from the customer service team. Every representative I encountered seemed to genuinely care about helping me and making sure my questions were resolved. Their support felt personal, attentive, and reassuring. Cons We experienced a few technical glitches, and waiting for a solution set me back several days. While the delay was frustrating, the support team remained responsive and helpful throughout the process. Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/) Reason for choosing SimpleTexting I chose SimpleTexting because I had previously used it at another company and had a positive experience. I was already familiar with the platform, and its strong reputation gave me confidence in choosing it again. Review Source MB Michael B. Owner Mental Health Care Used the software for: Less than 6 months ### "BE VERY CAREFUL WITH THIS COMPANY." April 29, 2025 1.0 Our $295 refund request (submitted12 days after purchase) was denied based upon their small print "out" clause. As a compromise, Simple Texting did offer "extra credits" beyond the 6000 useless ones we had pre-purchased. When I went to post this review on their website I found only 5 star reviews and could not find posting access. Pros clear implementation process. fast chat response time Cons Questionable Advertising/Refund Practices 1. Website unclear about timing of texting. It infers instantaneous sending (as needed in my practice). After purchase and installation, my tech discovered that the soonest send was 30 minutes after send command (although 1st Simple Texting rep insisted instantaneous was possible. 2nd one admitted it was not. 2. On their website, "FREE TRIAL" and "14 DAY REFUND" are displayed in large text. Those courtesies are denied when pre-purchasing an annual plan. That disclaimer is listed in very small print elsewhere in contract. Review Source VR Verified Reviewer Assistant Director Non-Profit Organization Management Used the software for: 2+ years ### "Great Product, Great Price, Great Experience!" January 6, 2025 5.0 The experience was great. Customer support was helpful, trainings were easy, and the product hit the nail on the head! Pros SimpleTexting is an easy and effective tool to communicate with my clients. It has plenty of automations to make communication less cumbersome. Cons Not being able to buy add on credits is smaller packages. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Pricing and ease of use on SimpleTexting made it easier to implement in my organization Review Source VR Verified Reviewer CEO Broadcast Media Used the software for: 2+ years ### "One of the best strategic partner you will ever find in business." April 1, 2020 5.0 After being burned badly by other companies who present themselves as similar (years ago) I entered into business with Simple Texting. From then to now, I have renewed my enthusiasm for one of the most effective means to market anything, I’ve ever experienced. Pros I am constantly amazed at how this company manages to find and keep some of the most talented people who are relentlessly dedicated to their customers success. In an age when many tech companies rely on synthetic customer service driven by soulless algorithms, Simple Texting is NOT one of them. ST is real live people WITH SOULS who truly care about their customers success and will do anything in their power to make it work for customers. They take complicated technology and strategies and make them flat-out simple. Cons The cons are too few to even mention. Simple Texting is great! Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing SimpleTexting I had a phone conversation with this company’s CEO (Sean G.) before engagement. After just a few minutes, it was evident that this company was built for “long-haul” success for themselves and the lucky customers that do business with them. Review Source VR Verified Reviewer President Insurance Used the software for: Less than 6 months ### "Made a Mistake" April 7, 2023 1.0 Terrible experience, my number was down for weeks so I decided to cancel the service order, they could not sport a simple local number. On top of that they are denying a full refund claiming they incurred in costs associated with my order, What about my loss after weeks of being unable to text? They said the processed was going to take 7-10 Bus days, its been three times that time now. Pros The staff is always there, at least to tell you they can't do anything. Cons Inept service, unable to port a single local number in a month. Alternatives considered [Textline](https://www.capterra.com/p/168213/Textline/) Reason for choosing SimpleTexting More affordable and the features seemed better. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) I needed Spanish special character since most of my clients are Spanish speakers. Review Source VR Verified Reviewer It Manager Philanthropy Used the software for: 6-12 months ### "Intuitive Product and Easy to Use!" February 3, 2020 5.0 It gave us an option for text to give service which was a "nice to have" not a priority. Pros The option of having unlimited keywords was important to us. We wanted to be able to use this product for multiple projects. Cons At this time we don't have anything that we are not fond of. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) EZ Texting was more expensive and not as intuitive to use. Once again unlimited keywords was the draw for us. Review Source Response from Sinch February 7, 2020 Thanks for this sweet review! It's wonderful to hear that our unlimited Keywords feature has helped you with your multiple use cases. :) Keep up the great work! CC Charalampos C. Owner Chemicals Used the software for: Less than 6 months ### "Modern Digital Marketing Tools " August 30, 2025 5.0 I am quite satisfied from my overall experience with Simple Texting and especially with the service of them Pros The friendly environment the easily process the quicker as it is possible resolve of the main problems Cons Sometimes despite the really good terms of the Simple Texting exist feew delays accordingly the operation Review Source RF Raegan F. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Good price for good service" February 13, 2025 4.0 Pretty decent experience, wouldve stayed with them except we moved to an all in one phone/fax/text provider. Pros Being able to text with people from our landline made communication with clients way way easier. We could log in from anywhere, phone or computer, and be connected to our business landline. Being able to send mass texts to our contact list was super helpful as well. Cons There were some lags in receiving texts sometimes. It was more often than my current provider but not a massive issue. Review Source BB Britta B. Trips coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Simple texting review " April 10, 2025 5.0 It has overall been a great texting platform for us Pros The option to contact multiple contact lists, scheduling texts, the response feature, and that I can add videos, links, and pictures Cons The size restrictions to adding media to a text Review Source LN Lori N. Owner Retail Used the software for: 2+ years ### "Robust suite of features and a great value! " March 25, 2025 5.0 Overall, SimpleTexting is a very straightforward and easy to use SMS Marketing platform. I especially liked how they made sure our messages were in compliance with local laws and regulations, and how simple it is to get started! Pros SimpleTexting offers a robust suite of features and a great value for the price! Cons Didn't have integration with my email marketing platform, which is desirable for a comprehensive review of our marketing efforts. Review Source JC Javier C. Growth Marketing and Product Manager Internet Used the software for: Less than 6 months ### "By FAR the BEST texting service on the market ! " March 23, 2018 5.0 I dramatically improved my conversion rate for my radio customer acquisition campaigns. Pros Auto-responders - folks that text your short-code can be automatically enrolled in a marketing drip campaign or an ongoing content marketing campaign. We found that service to improve our app install ration by 40%. Scale up - you can start with a low plan and just upgrade as you start using the service more. Once you're at the top, you're only paying /text! Cost - Costs are very reasonable and super transparent. And if you want to go all in and get your very own shortcode, they can even help with that! Self service - You can edit and improve your texts as you go, you usually don't have to wait for anyone Customer service - AMAZING customer service. Real people that you can talk to over and over again. Super easy chat feature. Group texting - If you want to send a message to everyone on your list, that's easy too. Cons No timestamp - Biggest con is that they don't have a timestamp when people subscribe; they just tell you when the date is. Not having the time makes it harder to optimize marketing campaigns. Filtering - trying to navigate the lists and autodrip can be tricky because most pages don't have filtering or sorting functionality. You have to skim through the page looking for the list that you want No "duplicate" feature - When trying to recreate an autoresponder campaign, you have to enter ever message in one at a time, which is time-consuming. A/B Testing - This is more of a WISH than a CON since I don't think any service offers this - would be great if they would let users A/B test different text messages to see which ones produced more engagement - like email subject line tests. Review Source Response from Sinch April 2, 2018 Thanks Javier for taking a few minutes to leave some comments and feedback! We always get excited when customers see such a benefit from using text messaging. With regard to your wish list, we're really focused on listening to our customers and delivering improvements wherever possible. Timestamps will be added to all list exports in the coming days, we think filtering, A/B testing and duplication are all great ideas and are on our roadmap so keep an eye out for these in the future. Fadare K. aluminum fabricator Construction Used the software for: 6-12 months ### "The software that made everything too simple" January 27, 2022 4.0 it's so simple to the extent that we to give it a credit of not switching to another product. Pros The computerized message reaction component works to outright flawlessness. For the first time of utilizing it to draw in respondents for our post-graduate apprenticeship exploration, I was a piece incredulous and prescribed only one standard reaction to each answer we got - - expressing gratitude toward them for connecting and promising to get back to them. with our simple research, we are able to put this incredible software to use, Be that as it may, during our time we can schedule ourselves, and I was especially flabbergasted at the insight of the framework. Cons But some of our messages where delayed to the point that most of the apprentice started complaining of not seeing there massages on time which cost them their marks of being late. Review Source Anthony B. Senior Account Executive Marketing and Advertising Used the software for: 1-2 years ### "Simple Texting is Great!" August 27, 2018 5.0 The staff with Simple Texting is awesome! They are very timely and extremely helpful and patient! Pros I was recently shown some of the additional features like "Text to Vote" and was so happy to see this was already pre-made and ready to roll with only a little info needed from me. It made our contest a breeze for voting! Cons The only thing I can think of is not realizing that each person texting in is more than one text. So when calculating pricing and such, I should have accounted for a couple texts each when determining how many credits I needed. But it's so cheap it never hurt my pocket going over by a few. Review Source Response from Sinch September 6, 2018 We're so glad that you're getting use out of our additional features Anthony! We are always trying to add new, easy-to-use features so people can communicate with their clients. In terms of credits, we do not charge for incoming messages and we're more than happy to suggest the appropriate plan size for your needs! RJ Rajesh J. Instructor Non-Profit Organization Management Used the software for: 1-2 years ### "Bait and Switch" June 10, 2021 1.0 I was disappointed with Customer Service and the way they charge their customers. Like the service was disappointed with the charges and the customer service. Pros The application is easy to use and also user-friendly. Can be easily integrated. Cons Seems like a bait and switch. I signed up with a certain number of credits and was never warned about extra charges that will be applied. This was only brought to my attention at the time of the renewal with a large bill. As a non-profit organization, I don't have that kind of money to spend on these services and especially during the Pandemic. So I think the account was overcharged with no warnings and I was not given a fair resolution at the end of term. Review Source Response from Sinch July 6, 2021 Hello, Rajesh Thank you for reaching out! It sounds like the account entered into some additional credits being used. We're happy to take a look into this, please reach us at support@simpletexting.net KP Kyle P. Operations Manager Retail Used the software for: 6-12 months ### "Best Text Marketing Platform We Have Used" November 22, 2019 4.0 It is great to break into different markets with a dedicated short code. \[SENSITIVE CONTENT HIDDEN\] has been super helpful and was very beneficial in helping us stand this up. We love to see the data and subscription rates across different cities/markets/channels and ST allows us to do that flawlessly. Pros UX is great and easy to work with. Setting up keywords, subscriber lists, viewing data/analytics, is all very simple (I could make a pun here) - The biggest difference I noticed in SimpleTexting compared to other text marketing tools is the quickness. SimpletTexting sends messages to tens of thousands of our subscribers at once within seconds. Other platforms we used took anywhere from 5-10 minutes TOTAL for the same amount of volume we do with ST. Cons Haven't really found anything that we disliked about the software yet. ST allows us to get what we need done. Review Source PV Pauline V. Business Development Director Used the software for: Less than 6 months ### "VERY EASY SETUP! we were up and running and sending out messages in a few minutes." February 20, 2018 5.0 Pros It makes SMS and shortcodes easy to use and manage. Other software would entail months of setup for a shortcode (but it's more specific / our own) however this one still works pretty much the same way! It's all about convenience and efficiency. Also easy to create and schedule blasts to our clients and hot leads. THE CUSTOMER SERVICE IS AMAZING. We have never had a chat wait for more than 3 minutes. SOMEONE IS ALWAYS THERE TO HELP OUT. Cons The limitations on imports. I still love how quick and easy it is to communicate with customer support so they can increase the limits on our imports but we churn out hot leads fast and it becomes a daily (and possibly tedious future task). we understand the implications of needed consents, but hopefully it can be automated in the future. Review Source Response from Sinch February 27, 2018 Thanks for providing some feedback and leaving a review! We've tried to make it as easy as possible to get started with short code messaging, and we're happy that you've been able to make it work so quickly for your business. Our customer support team is super excited about the shout out, they work incredibly hard to make it happen for our customers. We're constantly looking at our processes to make our customers lives easier so I've asked our team to look at the import restrictions. To help ensure the integrity of our service, there are some checks in place but I'm sure we can make it a bit easier for you. ST Shana T. Content Strategist Writing and Editing Used the software for: 2+ years ### "Easy to use and customize" August 24, 2019 5.0 Great software that's easy to use. Many features that allow this software to be used across many industries and for many purposes. For instance, general news from a health club or a survey series from a political group. Pros This is my go-to suggestion for clients who want to begin a SMS marketing campaign. For instance, I've used it for health clubs, restaurants and more. The software is easy to use and set up, and is fully customizable. I love being able to send longer messages rather than truncated ones, and you can send MMS as well. Highly recommended. Cons The contact import is a little sloppy if you don't have your CSV juuuuuust right. You may end up with duplicate contacts, or with contacts whose details are mixed up. I'd recommend using XLS instead of CSV. Review Source VR Verified Reviewer Bookkeeper Religious Institutions Used the software for: 2+ years ### "A great solution for our small businesses!" December 26, 2018 5.0 Great value for the money and flexible accounts that allow you to pay based on volume. Pros All the features are easy to use! I love being able so simply schedule and send out texts. The ability to set up recipients in groups allow for targeted texts to specific groups within the organization. Cons Sometimes it is complicated to remove people or to figure out how to move them from group to group. Overall, with a little bit of hunting and pecking I was able to figure out everything. Review Source Response from Sinch January 12, 2019 We're happy to hear that SimpleTexting has been beneficial to your business! If you have any suggestions on how to improve the process of removing people or moving them from group to group, we love to hear them! You can reach us at support@simpletexting.net. KB Kara B. Director of Marketing Marketing and Advertising Used the software for: 2+ years ### "Great texting service" October 7, 2020 5.0 Pros The interface is extremely user friendly which makes setting up inbound or outbound campaigns simple! Cons I wish we could alpha sort keywords to make finding/editing them easier. We have a lot of keywords, so this might be a unique problem to our organization. Review Source IG Iz G. COO Telecommunications Used the software for: 6-12 months ### "Next Tier Customer Suppport for our clients" December 20, 2020 5.0 It has made communication with clients far simpler and kept clients aware we are working on outages and other issues and greatly reduced inbound calls during emergencies, making things run smoother. Pros I run a telecom that has a few hundred clients in rural areas and when we have outages we use SimpleTexting to keep them updated on the status of the outage and our clients love it. Cons Moving clients between groups or adding them to multiple groups would be nice. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Simplicity of use. Review Source Response from Sinch December 23, 2020 Hello Iz! Thanks so much for the sweet review. We are so glad to hear that the program helps you keep your customers updated via text. You can actually move contacts between groups or add them to multiple lists or groups. You can simply edit each contact and connect them to your preferred lists. You can reach out to our awesome support team if you need help. AH Ashley H. Operations Director Financial Services Used the software for: Less than 6 months ### "Very easy to use texting service" November 18, 2020 5.0 My experience has been great with SimpleTexting. I have found it very easy to work with and it has all of the features we have needed to communicate with our customers. Pros I like how easy it is to use for the average office worker. We have never used a texting service before and I was able to set this up and use with our clients with minimal effort. Cons I have found it a bit manual to segment groups but it may be user error there is probably an API that can help fix the issue. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing SimpleTexting The pricing and the integration capability Review Source Response from Sinch November 20, 2020 Hello Ashley! Thanks for the sweet review. It's super simple to set up an account indeed. With minimal effort you can start sending texts messages to your contacts. Feel free to reach out to our support team if you need help on segmenting your groups. We're happy to assist. EM Eric M. Founder/CEO Food & Beverages Used the software for: Less than 6 months ### "Great Product with Great Customer Service" June 30, 2020 5.0 Aside from the afore mentioned API limitations and unknown messaging thresholds, we have had a good experience with the platform. The ST team responds quickly to questions, and the interface is very user friendly. Pros Easy to get started, reasonable pricing, and very simple UI Cons Some limits using API integration, and some thresholds we were unaware of with certain message types or number of messages sent. This was to prevent SPAM texting, but should be disclosed to users up front, especially API users. We spent a good amount of time trying to figure out why messages were delayed and/or cut off in our app, only to find out it was limitations set on the SimpleTexting platform. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing SimpleTexting Easier to get started and simple UI. Review Source rL ron L. OWNER Sporting Goods Used the software for: 6-12 months ### "good value" November 21, 2020 5.0 Pros good value for the money. Customer service has been great. Better text company than past ones that i have used. Cons several features could be more user friendly....i.e. birthday texts tracking and deployement Review Source Response from Sinch November 25, 2020 Hello Ron! Thanks for your review. We appreciate your feedback about our great customer service and as a service provider in general. We are constantly improving our product, so I will pass your suggestion regarding birthday texts to our development team. Please reach out to our support team whenever you have more ideas for feature enhancement. Maya F. Podcaster Media Production Used the software for: Less than 6 months ### "Good for daily alerts" December 23, 2019 4.0 Pros I like that I can easily assign groups and schedule messages in advance. Cons I wish I could assign times with the groups so I wouldn’t have to manually schedule each message. It’s very draining. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.